Steepleway Downs Apartments

Located in Houston, Texas

Address: 11910 Thoroughbred Dr, Houston, TX 77065, United States

Phone: +1 855-620-1462

Rating: 3

Services

On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Business centre
Fitness centre
Pets welcome
Swimming pool
Free parking lot
On-site parking
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-28 - Rating: 5)
Been here since June and haven’t experienced many issues. Neighbors have been pleasant and the area is overall quiet. The maintenance crew answers my request within an appropriate amount of time and are very friendly and helpful. Highly considering on extending my stay.

Review 2 (2025-02-06 - Rating: 5)
Very nice property, and awesome front office.there were very helpful. Angie found me not only a home but an affordable apt for my daughter and I. Maintenance is great . I see them on property and keeping it very nice and quiet. I highly recommend these apt .

Review 3 (2025-02-20 - Rating: 5)
The Assistant Manager is so caring. Takes care of your issues right away. Property is kept up. I would highly recommend.

Review 4 (2025-02-20 - Rating: 5)
Angie was very welcoming and very nice. She gave me a tour of the community. Answered all my questions and showed me an apartment. Loved it.

Review 5 (2024-07-06 - Rating: 5)
Ive been living here for about 3 years or so, maybe 4? Kinda lost track, but regardless, ive had little to no issues at all since my first time moving in and the few issues there has been management is always quick to fix. The pool is actually opened, which in my past experiences with other apartments the pools are always closed, management and the people in charge of the maintenance are super super friendly. I highly recommend the apartments, its a nice peaceful atmosphere, in my case Angelica was the one that helped me move in, and honestly couldnt have asked for someone better, shes such a great person and she has always been super friendly whenever ive had any questions

Review 6 (2024-02-03 - Rating: 5)
Steepleway Downs is a great place live.The management team is awesome to work with.Most of my interactions with the management staff has been with Angelica Ham. She is a top level professional that has shown her high level of competence from my first meeting.Angelica is so skilled at her job that she made my initial registration a snap.Angelica has continued being the go-to person to get problems solved. Each time I needed help with something, Angelica solved the problem herself or sent one of her very skilled service men to fix the problem.The longest lead time for the most complicated repair was completed the very next day!!!The new apartment manager is very fortunate to have Angelica as her assistant.By the way, the new manager is awesome too!I love living in this community!

Review 7 (2023-10-11 - Rating: 4)
Need to work on extermination for the prices we pay. Other than that, these apartments are great. I see there is a new team in office and thats amazing, really good for the girl who is assistant manager because she was carrying everything on her back as if it all was her responsibility. I am loving this new team for her! But yes please exterminate these buildings.

Review 8 (2023-10-11 - Rating: 5)
Been here about 2 years. Going to go another one because of the service I receive. With every apartments you have good and bad. But what really makes me happy is management who cares about you. For example Ms.Angie. She has always been so nice, she handles any problems I have as if they were her own. My child says she also comes out to see how the kids are doing when they are around playing. I love it here!!!

Review 9 (2024-02-05 - Rating: 5)
I am currently a tenant here at steepleway apartments and they have the sweetest and most understanding workers ever. Angelica is one of them , she got me in the apartment quick and easy and when you need help with something she is on it. When it comes to paying your rent and needing a lil more time, as long as you communicate and respectful to her you will get the same energy back. She does not like to see any one down so she does what she can to help and i truly appreciate that from her .

Review 10 (2024-02-05 - Rating: 5)
My husband and I have been living here for 3 years we moved from Louisiana with very little knowledge on how things worked it Tx but Angelica was simply the best she walked us through the whole process and it was very smooth and quick we moved into a 1 bedroom and wanted to transfer to a 2 bedroom after a year and everything was so quick and effective the community is gated and they take very great care of the groundswork. This decision really made me feel great about moving to another state we love it here at Steepleway.

Review 11 (2021-06-14 - Rating: 5)
I moved in to these apartments a little over 6 months ago and I must say I truly love the complex. Its very well kept and its very well lit at night. The office staff is very unique that has something others dont and thats compassion and humanity that you dont get in this business. When dealing with our maintenance staff I have entered a work order and it has been completed within A-day or 2 at the most. I would recommend these apartments to anyone whether youre a single adult or have children again it is a beautiful complex you wont be disappointed.

Review 12 (2021-05-28 - Rating: 5)
This is my first apartment ever in the United States and I can honestly not complain about much at all. Been here less than a year and my initial process of applying and getting moved in with a special, took no time at all. Angie, one of the staff is cool and helped me with whatever I needed as best as she could, and the head honcho Miss LaDonna always has a smile on her face when I see her walking around or in the Office. I will most likely extend my contract because the prices are good, its quiet and the neighbors I have met have all been pretty chill. Overall for me, all good!

Review 13 (2023-08-25 - Rating: 5)
I have been here about a month! When it comes to the service for maintenance they are on top of it! Ladonna the manager is so sweet, talking to her it feels like she will relate your concerns as if they are her own. Angie is amazing Omg omg omg total rockstar when it comes to being there for residents, she really goes over and above to provide selfless assistance in ANYTHING! Kendra is also an amazing part of the office, she is so nice and down to earth. I never get that “resident vibe” when I go in the office it’s always a friendship type of vibe..

Review 14 (2022-07-08 - Rating: 5)
I have only been here a few months, but I have met more neighbors than the last placed I stayed for over 3 years. Very friendly environment. The staff is very friendly and the maintenance crew is great. Jose fixed my A/C drip pan problem in less than an hour, but also bleached the stains from my bathtub where the water had been dripping.

Review 15 (2020-07-14 - Rating: 5)
I lived in this complex for one year and I must say I enjoyed my stay. Maintenance took care of any problems right away. The reason I moved was to be closer to work. The leasing staff were very polite, helpful and professional. As far as neighbors, everyone kept to themselves. Never had any issues with anyone. I would definitely recommend anyone to live here.

Review 16 (2021-06-12 - Rating: 5)
I love love love it here. I’ve been here since November and I’m already thinking of renewing my lease later this year. Ms. LaDonna & Ms. Angie are the best and moving in was a breeze. Any problem I have is ALWAYS solved in a timely manner, the few maintenance issues I’ve had (kitchen light replacement & air filter replacement) were always fixed within a day of submitting it. And speaking of maintenance, Mr. Cesar is a sweetheart and is so nice. All of my neighbors keep to themselves but are friendly and it’s pretty quiet. I do love that the office is always interacting with the residents with different things, like they’ve given out free cookies on National Cookie Day & margaritas on Cinco de Mayo, they even suggested we do a meet & greet to meet more of our neighbors in the complex. They’re always having deals on moving in, so take advantage & come join us!

Review 17 (2024-02-08 - Rating: 5)
Ive lived at Steepleway Downs for many years. Ive always had a good experience with the help. That includes Michelle the Manager, Angie the Assisant Manager, the leasing consultant. and the three maintenance men.

Review 18 (2021-06-10 - Rating: 5)
Ive been a resident of this community for almost three years. It started off rough and I had planned to move before new ownership and management took over. Since, theres been a drastic improvement. Maintenance issues are handled in a timely manner, but what has made me stay is the desire to engage the community and attempt to build relationships amongst the tenants. I would recommend the complex to anyone I know. Like all things, your return is equal to your input.

Review 19 (2017-08-03 - Rating: 5)
They offer a 3% military discount which is great but some complexes dont offer anything. My move from a one bed one bed was long but they took a two bed two bath and put the flooring Id adored in another unit and made it worth the wait. Plus I still have the huge mirror in the dining room. Ive not had more than two issues in a year for maintenance ice maker and garbage disposal but they fixed it quickly. Just wish valet trash was optional!

Review 20 (2016-10-03 - Rating: 5)
Hello,I apologize that it took me so long to write this review, but I forgot my log in. Nevertheless, I wanted to let everyone know that I got a new bathtub because the old one was gone.The professional that was sent was named Mike. He was absolutely outstanding. You know that may not expect that it takes great skill to remove and install a bathtub. I asked a lot of questions about how this was going to be done without tearing up my apartment and leaving it all dirty.....etc. I was assured that this would not happen and that I would be please with the outcome......that they had a pro who knew what he was doing .....just wait and see.Well, I must give kudos and credit where it is due. Mike was friendly most of all and took great care with making sure that he did not dirty anything, no tracks on my carpet, no drips, nothing. He removed and entire bath tub and replaced it and the tile without a trace that he had been there. Absolutely remarkable and thank you for the great job.The work ethic that this young man exhibited was like unto old school workers who enjoyed what they did and it showed in their work. I am grateful to have been blessed and I appreciate all that he did to make my experience great!Thanks again, he deserves any increase that you can get him. God Bless You all.

Review 21 (2024-02-05 - Rating: 4)
Very laid back apartments, maintenance are always on time. I want to thank Angie for her hard work, dedication and being very patient with the residents.

Review 22 (2022-06-09 - Rating: 5)
Not a resident just yet, but I just have to say that Kendra and Angie are the best staff at a residence we have ever experienced!!They are very on top of everything, and just so helpful! We cannot wait to start our new life at Steepleway Downs! Thank you ladies for everything! You, both, have made this process fast and stress free! We really appreciate yall!

Review 23 (2024-09-05 - Rating: 5)
Been here for a few years and they are always attentive, flexible, and maintainence issues are always addressed quickly. Would recommend!

Review 24 (2016-04-13 - Rating: 5)
I have been here for a while and I love it. It is quiet and I really like the floorplan and space in my apartment. They are always hosting events for the tenants. I couldnt be happier. The office staff is the best. I love Michelle, and Angela, and Maria. Great place to move.

Review 25 (2014-02-20 - Rating: 5)
Moved in into this apartment complex 2-3 weeks ago. They are under new management, going through a lot of repairs and renovations. My personal experience has been great. Staff is very polite and professional, especially Ms. Gabby. They take all issues very seriously and trying to help ASAP. One of the most important things - they really do care if youre happy as a resident :) Hopefully it will stay this way.

Review 26 (2017-11-16 - Rating: 5)
I called to check availability on a 1 bedroom apt. John was very pleasant from the first Hello. Once I arrived to the property, I was greeted with the same pleasantness by John and the Assistant Manager Helen. They were very helpful and wanted to make sure all my needs were met. Their Customer Service was from the heart and they made sure I felt at home. Thanks John And Helen.

Review 27 (2021-05-28 - Rating: 5)
Great apartments. Ive been residing here for almost 6yrs. Great staff. Angie is always helpful and has great customer service. Shes amazing. Any problems and maintenance is always on it ready to fix.. Overall Great place!!!!!!

Review 28 (2024-02-22 - Rating: 5)
It’s been a great living here, the front office agents are always helpful and maintenance is always available to fix anything needed. Big shout out to Angie from the front office for always being first to help and respond when needed!

Review 29 (2021-05-28 - Rating: 5)
Angie and LaDonna are outstanding they arehighly professional, attentive and friendly. I have had impeccable assistance throughout the entire process of renting and moving in, and continous support.They move really fast I was in my apartment in under a week from applying I definitely would recommend steepleway downs to anyone looking for an apartment in Houston the customer service puts this complex above and beyond most places .

Review 30 (2020-05-20 - Rating: 5)
This is going on my 3rd year living here and I love it. I switched to a bigger unit and its very spacious. The only thing I miss is having the big mirror in my dining room. The office staff Mr. Adrian and Ms. Ladonna are both very professional and anytime I have any problems or concerns it gets fixed immediately.

Review 31 (2020-07-09 - Rating: 5)
Ive been living here for over a month and so far so good! Angie has been such a great help and really efficient with any questions or concerns i have! Angie made my move in process super easy and stress free.

Review 32 (2021-02-19 - Rating: 5)
Handled the freezing weather and all the plumbing related incidents very well the last week. When a pipe burst in our unit they had someone over within half an hour to make sure the damage wasnt worse than it had to be. Thank for the maintenance staff and management here the last week!

Review 33 (2017-03-26 - Rating: 5)
Well kept very shady grounds. Wonderful neighborhood. Very comfortable and safe. The best thing about this property is the staff. From the moment I moved in they have been helpful and accommodating to all my needs. I highly recommend this property to anyone.

Review 34 (2021-07-17 - Rating: 5)
The office staff is very compassionate and patient and very willing to answer any questions. Ive only lived here seven months but being that I am originally from the south side Im pleasantly surprised how happy I am over here I love the property I love the upkeep of it I love the maintenance staff and the office staff.

Review 35 (2017-04-13 - Rating: 5)
First off I would like to give Thanks to Maria and Angela for being so helpful. Our year there was great. We had no issues what so ever of any kind. The apt. complex is quiet and comfortable. I would greatly recommend living there. Thanks again!

Review 36 (2016-05-20 - Rating: 5)
I want to give kudos to a porter named Robert Bradby.He is one of the hardest working people I have seen here in a while.He completes his tasks properly and is attentive to our concerns.He is an asset to the company. Great work Robert!Micheal and Shari

Review 37 (2017-07-05 - Rating: 5)
This place is awesome, safe and friendly management. I have been here for 6 years and I enjoy every moment of it. Every time you face an issue the management take cares of it. Great place to live.

Review 38 (2021-11-28 - Rating: 5)
Its very clean and comfortable! My kids love it. Very quiet and safe. I would recommend to friends and families.

Review 39 (2020-07-08 - Rating: 4)
I Be in steepleway downs alot Basically cause I know mostly everybody But I like da fact it’s quite and everyone stay to themselves oh yea The office Lady’s Is Very Nice Ms.Angelica Always smiling and speak and I bearly see Ms.Donna everybody say she mean but she straight to me it’s all about respect

Review 40 (2024-02-05 - Rating: 5)
Love the Staff Angie always helpful. Fav Girl in the Office.

Review 41 (2024-02-05 - Rating: 5)
Im very Appreciative of the Management and Maintenance for the good work and service they provide me Thanks

Review 42 (2022-09-06 - Rating: 4)
So far so good . Only been here a few weeks but it’s been peaceful.Angie is very helpful

Review 43 (2016-05-07 - Rating: 5)
Its quite here. Kids play but arent destructive. They just added door trash pick up and reserved parking!

Review 44 (2017-05-29 - Rating: 5)
Nice quiet environment at affordable prices, and the office staff is very adequate, helpful and friendly (especially Ms Janet, shes the best ever)