Pearl Apartments

Photo of Pearl Apartments

Located in Houston, Texas

Address: 505 Harvey Rd, College Station, TX 77840, United States

Phone: +1 979-316-7399

Rating: 3.1

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Basketball court
  • Pets welcome
  • Swimming pool
  • Dog park
  • Dogs allowed

Categories

  • Apartment complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2023-10-02 - Rating: 5)

    Reviews are mixed, but Ive had a great experience since living here. I didnt have any major issues and any issues I did have, they were fixed in a timely manner. Staff is also very friendly and eager to help! Maintenance is very informative about their job. I would recommend to anyone.

  • Review 2 (2019-01-28 - Rating: 5)

    The leasing team was awesome and took all my craziness with a smile on their faces. Alexis is awesome and so kind. We love our apartment ❤ thanks guys, for everything!!!UPDATE-01/27/2019:Weve been living at Pearl Apartments since October 2018, and still have no complaints. The office staff is amazing and always so helpful. The 2 times that my apartment had maintenance requests, the staff put in the request and within the week things were take care of. I couldnt be happier with living here. Its beautiful and quiet and theres lots of space for my son and his emotional support dog to play and be free.Thank you guys for everything!

  • Review 3 (2018-06-10 - Rating: 4)

    Ive been living here for almost a year now and originally before they got new owners I hated this place. I constantly was having issues of hot water and pest issues but when the new owners came in it has been a lot better. Their maintenance crew has been amazing, I one time had my fridge break and they were able to give me a new one within 1 day, something the previous owners and maintenance would have never done before. Ive been very impress with the new owners so far and theyve been doing a good job fixing up this place. Theyve given me a brand new A.C. system, new windows, and the water has been so much better.

  • Review 4 (2019-03-13 - Rating: 5)

    I am very pleased with the level of professionalism from Larry McKinney the maintenance staff member. Every time he fixes something he goes above and beyond and exceeds expectations every time. I also would like to mention the leasing manager Austin Abbott, anytime I have a problem he is always there in a timely manner to address my issue, and figure out a way to not only satisfy the tenants but strengthen the community relationship within the Pearl community. And all the women in the front office are amazing and professional. They are friendly and always happy to meet the needs of the residents.

  • Review 5 (2016-12-01 - Rating: 4)

    Ive lived at the Marc since the beginning of the school year and think that its great. I love the location because it is close to HEB, post oak, and the bus stops. When it was really hot in August and early September the air conditioner froze over twice. The first time the maintenance team was just thawing the air conditioner so we only lacked air conditioning for a few days. The second time it was after a really hot week were we had the AC really low which made it freeze over but I just turned it off for a day or two and when I turned it back on it was fine. We had a problem with our fridge leaking but it was fixed the next day. I often go to the main office to pick up packages and ask questions and always feel like the staff know what they are talking about when it comes to the apartment and maintenance, and are genuinely helpful if they dont know an answer and will at least give you the contact info of the right place. Usually if I have needed to contact someone else its suddenlink or conservice for questions about Internet or electricity.I do see drawbacks to this place in that people dont always pick up after their dogs, but think that has more to do with the people living here. The walls inside the apartments are thin. My roommate and I joke about how if one of us sneezes while we are in our separate rooms, the other can say bless you and not have to raise their voice. Despite this, we have never heard the people next to us. Overall I think it is worth it to live at the Marc, the rent is cheap and its easy to get to school.

  • Review 6 (2022-10-19 - Rating: 5)

    I would like to thank the maintenance crew for an outstanding job on helping the tenants in the Pearl Apartments Community in a timely manner. We also would like to Thank You for responding expeditiously whenever there’s and emergency. We really appreciate you guys for your outstanding work. Keep up the good work!!!

  • Review 7 (2018-06-03 - Rating: 5)

    Despite what people say, I can honestly say i am pleased with Erica and the staff there. I was unhappy with the apartment assigned to me and they did the right by me by placing me in a nice apartment poolside. They are under new management and everyone deserves a fair chance. They are truly trying to change their reputation and I hand them credit for assuring I was satisfied with my new place.

  • Review 8 (2019-01-25 - Rating: 5)

    I moved into Pearl Apartments a few weeks ago and I have to say. It’s a great apartment! The staff is very helpful and if you need anything they are always there. They have taken care of me and I appreciate their business. I definitely recommend Pearl Apartments and if your going to talk to anyone, talk to Alexis. Very sweet gal and very knowledgeable!

  • Review 9 (2018-10-12 - Rating: 5)

    My boyfriend and I have had to do our entire application process from out of state and every staff member from Pearl Apartments have been so helpful throughout this entire process! We communicated most with Alexis and she has been so nice and made us feel confident going with this complex. They have an awesome staff and I have no doubts we will continue to love this place once we finally move in November!

  • Review 10 (2019-06-21 - Rating: 5)

    Honestly, I was super sketchy about moving here because I read all these terrible past reviews and I heard so many bad things, but it’s definitely nothing like what I’ve read. Antoinette in the office was amazing and made sure I knew everything I needed to know and made my move in process super easy! They’re all friendly and welcoming here! My apartment is spacious and cozy, and it’s super quiet around. I haven’t had any issues and I’m glad I made the decision to move here.

  • Review 11 (2019-08-16 - Rating: 5)

    First off this is a honest review. This could also be a 5 star review. But here is my story.We first looked at these apartments everything shown to us was exactly what we wanted. This place looked really nice it might of be slightly smaller then where we are coming from but it was cheaper and all bills paid. So we got everything in order and did everything we were asked plus more. Now you are probably wondering what could they mean by plus more. Well I have a cat who is a service animal. Has a license card and everything. But I dont have a letter from the Doctor since the doctor was in Illinois. So I told my wife and future room mate that it doesnt matter this place is worth I dont mind paying for the pet deposit.We paid everything a few months early and not only that had credit left over. Everything was going awesome. The place even called and said hey yall want to move in early and at no charge. We were like sure. Well complications came up after that. The place we were going to be moving into had a A/C problem and we were asked if we wanted to switch to another apartment. At this time my future roomate was getting a little worried and I talked him into and said hey the place is still great we are still moving in early. But then the move in date changed to 2 weeks later then the early move date which was still early at the time. After looking over the new lease a lot of things were wrong. Pet deposits were wrong other charges and credits were wrong. So we notified them right away and they fixed the majority of the issues except the Pet monthly rate which was double the normal. So we contacted Pearl again along with issues the new apartment was having. These were the issues. Outside lights didnt work, back door seal was completely gone and when it rained you knew it. Water was flooding underneath and coming through the side of the door. Our ceiling fans barely worked one you cant even leave on it makes an awful squeaking sound. A/C barely even worked. So after some time maintenance did come and fix some of the things. At this point my roommate and wife were furious of this place. Reason because all the things we asked to be fixed only half of them were done and some of them were only half done.Now Let me speed up to date. I have contacted management and the lease office multiple times a week. They have started to ignore all my request.The bedroom fan still squeeks like crazy. Our A/C will never go below 70 and is constantly blowing. The excuse they give me is because its so hot outside. So I took pictures of our old place which has the same size unit as this place and not only that is quite large then this place. It keeps the place at a nice 60 degrees all the time with NO fans. Our place now which is currently 77 degrees at 11:30 pm with 7 fans running. Black out curtains on all our windows. lights and tvs are all off during the day. My maintenance request has been up for over 3 weeks we have been here over 3 months and nothing has been done.The reason for the 1 star. They get 1 star at least cause it does seem the people in the office are nice. But what is keeping them from 3 stars and 5 stars is management and maintenance. When we go to the office Management wouldnt even meet us. They just hid in their office. Maintenance I dont even think is trained properly or know what they are doing. They come out and say yep its fixed and then leaves and close the tickets and tells the office they fixed everything. I didnt want to give this place a 1 star review because I kept telling myself this was a good place and they will come around and fix our issues but after 3 months I have lost hope. This is my story and a honest one. If someone wants to disagree I have kept every copy of communication and lack of communication documented and pictures that are taken.EDIT: Update. Management was able to get ahold of me and provided us with a window unit. Now with the window unit we are hitting temperatures that make us feel comfortable and actually enjoy being home now. All of us are able to to sleep peacefully.

  • Review 12 (2019-06-12 - Rating: 5)

    Our family have lived at The Pearl for almost 1 year. We have had a wonderful experience with our apt. home. I would like to thank and recognize Antionette for her excellent customer service and the care she puts into attending to any needs or requests from our family. Austin, Alexa, and Rosie are wonderful as well. We appreciate the entire staff for their assistance in making this the place we call home.

  • Review 13 (2013-11-18 - Rating: 4)

    Im a grad student here at Texas A&M. Wanted a quiet, nice place to live at a decent price and Campus View fit the bill. I havent had any reasons to complain so far. The staff is friendly and usually quick to take care of any issues. My neighbors are generally very nice and considerate. And the pool and gym are above average. I wouldnt hesitate to recommend it to anyone.

  • Review 14 (2018-08-27 - Rating: 5)

    I had a tour of the Marc just the other day, and it was an absolutely great experience. Our leasing consultant was extremely sweet and helpful. I do not have anything negative to say about it at all. But I am still waiting for my welcome e-mail ☺️. Anyways, the community looked very well taken care of and the aminities seem great! I am super excited to become part of the Marc community!

  • Review 15 (2019-05-22 - Rating: 5)

    Alexis was great throughout the move-in process. She was very professional even when we had a little misunderstanding. She is very attentive and quick to greet you by name when walking around the complex which you don’t see happening at other places. The unit is very spacious and comfortable. We really like the area since is very close to restaurants, the mall, Texas A&M and everything is at walking distance. The only thing I would recommend is installing cameras around the pool area due to a few unsupervised kids that keep that area messy and have broken a few things already. So far the maintenance crew has been very efficient by responding to our requests within 48 hours and are very friendly. In all, this is a really nice place to live.

  • Review 16 (2022-10-11 - Rating: 5)

    We moved here in 6 months ago. In the beginning it was a horrible dream for me and my family. As we waited patiently for a miracle Amanda went above and beyond to make sure all of our problems had been solved as best as she could. Time has past and it has became home for us. Perfectly located to every thing. We are considering staying another 12 months.

  • Review 17 (2013-06-07 - Rating: 5)

    I am moving out of my apartment at Campus View now that Ive graduated. I want to say thank you to the management for a couple of great years! I must say that I got off to a bad start when i first moved two years ago. My unit hadnt been repainted and cleaned up on the day of my move-in. Since then, though, my opinion of the management has improved dramatically for the better. The staff is always friendly and helpful and maintenance has been very quick when I’ve needed them. Campus View has great management in my opinion. Thank you Pam. I will miss you guys!

  • Review 18 (2020-06-11 - Rating: 5)

    Ive been here since January 2020 and the office staff are always swift and professional and communication comes easily through email and even texts for those busy people. During this difficult time in our country they have been extremely understanding and have worked with me when Covid-19 cost me my job they have since worked with me and Im so grateful to have them during this time!! Thank you Pearl Apartments staff for your pure awesomeness!!!

  • Review 19 (2018-08-05 - Rating: 5)

    The first 6 months that I was here were terrible!!! The Marc is now under new management and they couldn’t be more helpful. They have a great staff of leasing agents that always help you find a solution. One in particular Austin. He has been there since the original management and is always happy to help and answer all my questions. So excited to see how the next year goes with all the new renovations #renewed

  • Review 20 (2019-08-22 - Rating: 5)

    Absolutely love the costumer service I got from Jessy, Cole and Alexis. The manager and another male helping me out trying to find the best apartment for us. They where amazing at getting us an early move in for a fantastic price. Definitely recommend living here.

  • Review 21 (2020-06-27 - Rating: 5)

    Office team were very professional and courteous. The leasing process couldnt have gone any better. They make you feel at home and treat you like family.Thank you, Ellie, and all other team members for making me feel welcome and giving me a new home.

  • Review 22 (2019-01-26 - Rating: 5)

    I am now a full 3 months into my experience at Pearl Apartment Homes and the service is second-to-none. Austin Abbott is about as professional, personable, and attentive to the needs of the residents as well as anyone I’ve ever encountered in residential living. I can’t thank Austin enough for everything he has done for me and this entire Presidium community. If you’re looking for a safe, affordable, and professional cared for living environment, look no further than Pearl Apartment Homes in College Station, TX. Do yourself a favor and ask for Austin! He’s an amazing gentleman.

  • Review 23 (2019-01-29 - Rating: 5)

    Great place to live. Its pretty quiet and clean. The apartments themselves are a bit older but very spacious for the price. Id recommend The Pearl to anyone looking for a nice place in the center of CS. Anyssa and the other people at the office are always helpful and make me feel welcome when I go in.

  • Review 24 (2019-06-21 - Rating: 5)

    So glad I came here. The staff is so friendly and helpful. Especially Ms. Alexis, she helped me find the best apartment for me and my family. She is very kind and always smiling. Come here and youll never want to go anywhere else.

  • Review 25 (2019-07-22 - Rating: 5)

    I absolutely love these apartments!! Antoinette is who we mainly have dealing with our lease, but everyone else in the office is super friendly and able to assist with anything my husband and I need. Being pregnant I needed a good family friendly place without being over priced and we couldn’t have anything better. 😁

  • Review 26 (2019-01-28 - Rating: 5)

    I moved in about a month ago and I love my new apartment. The leasing agent Alexis was very helpful and sweet and kind.I had a maintainece problem after dark after moving in and they responded within the hour. Staff at the Pearl is very kind and friendly. Loretta Aguirre

  • Review 27 (2019-07-23 - Rating: 5)

    The process was easy and Alexis was very helpful. She helped me and my boyfriend with all questions we had since this is our first apartment. The apartment is very well kept and no major problem or bug problems.

  • Review 28 (2019-05-23 - Rating: 5)

    Rosie Lopez is the most wonderful and most understanding assistant manager . There needs to be more like her she communicates very well and is always willing to help you in any situation. She is a real true down to earth honest person. She makes living here the best experience that I’ve ever had. ❤️

  • Review 29 (2020-11-12 - Rating: 5)

    The pearl is a really great place to call home! They are very helpful and punctual. Mr. Jesse was my leasing agent and he went above and beyond for me. If you need a great place to stay, and great prices try the Pearl you won’t be disappointed!

  • Review 30 (2019-07-24 - Rating: 5)

    Been here 2yrs now and the old management was horrible... Rude staff, nothing worked, no hot water, no ac, no work orders completed and cops were here almost everyday, which probably explains some previous bad reviews. But ever since this new management has taken over it’s been a joy staying here. Wonderful friendly staff Ms. Antoinette is super friendly and helpful. They remodeled the place fixed it up completely. Any work orders I put in were done the same day if not the next. I’m glad I stayed and witnessed the change.. Wish I could give more stars!!!

  • Review 31 (2020-11-03 - Rating: 5)

    My Experience With These Wonderful Apartments Is this. They Help you within the Community on time and are the nicest around, Every single time I call Or See one of the Staff they Always stop what they’re Doing And Answer whatever Question or Problem I have. I myself recommend For anyone Looking for a New Start to Give The Pearl a Look. you won’t be Disappointed! Great Service and Simply Down to Earth and very helpful. EDIT!: Shot out to Jesse and Alexus! Alexis/Alexus she has Helped me Every step of the way Since I’ve been a Resident! And Jessie always Answers what I need to know. Both Such HELPFUL and UNDERSTANDING people Thank You 🙏🏾

  • Review 32 (2019-02-23 - Rating: 5)

    *Cara Beattie and Colby Kopetsky*. We are super stoked to be moving in in June. One of the only places that accommodated my pet situation. While being super professional through the whole process. Very timely on response and on our questions. The moonstone was nice to see and we made our choice on that unit. Might make another review when we move in and have been living there a while. I still can’t wait to move there.

  • Review 33 (2018-08-05 - Rating: 5)

    Heard mixed reviews about these apartments but that all changed when I took a tour with a worker there named Austin. Knew the property really well and was very friendly. Highly recommend anyone signing up for your to get with Austin. Good job kid

  • Review 34 (2019-01-26 - Rating: 5)

    I just moved into my apartment at The Pearl and I absolutely love it,, its everything I wanted. The ladies and gentlemen in the office is super helpful and friendly... The lady that I worked with was Anyssa Torres ,, she was amazing. I recommend anyone to come to these apartments.

  • Review 35 (2019-06-12 - Rating: 5)

    I have lived here with my family for almost a year and I love it here. Antionette is amazing, she is always so nice and helpful. I love my beautiful room and I love to go swimming in the awesome pool. I like my neighbors and friends. This place is great!

  • Review 36 (2019-08-01 - Rating: 5)

    Although my apartment could use updated i.e. New carpet, new paint, new locks on the sliding glass doors etc... i am rather comfortable here. A little overpriced for the quality but all in all its been fine...I give 5 stars for the maintenance and staff overall..

  • Review 37 (2019-05-30 - Rating: 5)

    I love my apartment. The entire staff is fast, friendly and so efficient. I applied one day and was in my apartment 3 days later. Highly recommended...thank you Alexis for the professional way you handled my move in..👍

  • Review 38 (2016-08-25 - Rating: 4)

    Well I moved in here about a week ago an the staff are very helpful, an the maintaince response is very quick. The apt i moved into is a sublet but over all very clean , the dog poo is annoying cause the residents dont clean up after there pets, but everything else is ok. An the staff an the manager are down to earth people. The rent is cheap an the ammenties well I am not sure about all that. But over all its been a good experience for me.

  • Review 39 (2017-02-09 - Rating: 5)

    I moved to the marc apts with a friend a year before i even signed a lease with them i loved them and the area so much i went on to get my own apt.The staff are nice courteous and welcoming and the maintenance has improved and will fix anything as quick as they can. i have had other places and these people are the easiest i have ever dealt with and will do anything too help if they can. I wouldnt choose any other place too live.

  • Review 40 (2020-02-28 - Rating: 5)

    We just got done leasing an apartment from Kole. He has been amazing to work with. The minute we stepped through the door his customer service was exceptional. He was patient and answered all of our questions and went above to get us our place. We are happy customers.

  • Review 41 (2020-10-06 - Rating: 5)

    Very happy with our apartment! We had Jesse as our leasing agent. Very polite and informative. Would recommend to anyone looking for an affordable apartment with all bills paid.

  • Review 42 (2020-11-12 - Rating: 5)

    Jesse was very good with helping me move in . He called us every time it was an update on the apartment. I would definitely refer somebody to move in and talk to Jesse because he helped us out so much

  • Review 43 (2019-06-25 - Rating: 5)

    Had a mixup that was swiftly fixed by Antoinette in the office and she isnt the one who messed up. She was very real and straight foward and went 2 work immediately to fix my situation. I was pleased with the unit and location and I was happy to finally have someone go to bat for me and make me feel like I was being listened to and taken seriously.

  • Review 44 (2018-08-05 - Rating: 5)

    I went on a tour with one of the leasing professionals there, Austin. He was great in answering all my questions about the property and the amenities the Marc offers. New management at the Marc as well and I’ve noticed all the changes being done, to make it a better property. Great experience

  • Review 45 (2019-07-30 - Rating: 5)

    The staff has been great. They really helped me and worked with me to get into my apartment in no time. Alexis has been great throughout the whole process and Rosie was a blessing.

  • Review 46 (2014-07-23 - Rating: 4)

    I have been living her for over a year now in a 1 bedroom 1 bath apartment. I will say over all its been great. The location and the fact that all bills paid is Whats Up! Sometimes the ac in my home can get a little loud but that is really my only complaint.

  • Review 47 (2019-06-14 - Rating: 4)

    Had some difficulty with the sign-up etc. at first but Austin Abbot took over my case and got my kids and i taken care of. He answered ALL my little annoying questions with a smile and made me feel more comfortable about living here. Thank you Austin

  • Review 48 (2019-01-28 - Rating: 5)

    Very happy I moved in. Austin was amazing awesome great to me. Walk in very 1st day and was in Apartment 3 days later I was in my apartment. Austin answer all my questions no issues at all. thank you very much pearl family.

  • Review 49 (2019-01-28 - Rating: 5)

    I went to visit some family who lives in the Pearl apartments and I was completely overwhelmed with how nice they are I strolled around the large complex and enjoyed the enitre scenery as I noticed a nice fenced in pet park with cool pet toys than I seen a basketball court thar was also very appealing the time I was there the residents where friendly and so I went into the office and was immediately and professionally greeted by the office staff the manager Austin who said Hi Im Austin with a smile on his face welcome to the Pearl how may I assist you, I we conversed and he offered to show me a apartment show I went on and when I first walked in I seen how nice it was just like my familys who lives there was so nice well he informed me that the apartments was all bills paid and high speed wifi included along with a new gym coming soon to go with its 2 nice resort style pools and professional grade outdoor grilling and BBQ area and on duty security guard these apartments was so appealing to me that they was the first apartments I stopped at and I already made my mind up that there was no use looking anywhere else this is by far the best deal I will get. I dont give a perfect 5 star review very often at all and as you can see my review eating level is vert high so my opinion matters so I without a doubt encourage anyone seeking residence in college station tx stop here first round save gas and time because I truly believe you will be very satisfied. It is under new ownership so I have seen a drastic upgrade. God bless you God bless the Pearl and God bless America.

  • Review 50 (2020-02-06 - Rating: 5)

    Already loving it. The staff is very friendly. and the MANAGER IS AMAZINGGGGGG! Alexis helped us out soooo much! She is very sweet and friendly. She got everything ready for us really quick and smoothly. Not a hassle at all. Love it!

  • Review 51 (2022-10-20 - Rating: 5)

    To whom this may concern me living here at the Pearl has been a very bright loving experience for me and my family I havent had any problems with my apartment & very safe environment for me and my girls Mrs. Clarissa and Mrs.Amanda has been the most helpful loving Managers at the complex thanks ladies for all that you do and will continue to do with your future teneats ❤️🥰😘

  • Review 52 (2020-11-04 - Rating: 5)

    The here at the Pearl Apartments was very nice and attentive. Jessie was there helping and keeping me updated daily. I would recommend anyone to talk to Jessie, this guy did a great job 👍🏾👍🏾👍🏾👍🏾

  • Review 53 (2022-10-19 - Rating: 5)

    Management and staff were very helpful. From the moment I walked they the door. I was made to feel at home.Love the dog park and my spacious apartment!

  • Review 54 (2019-05-02 - Rating: 5)

    The apartments look amazing, I am very excited to move in. The price is really reasonable and Alexis was very kind and helpful with helping us get everything sorted out. I look forward to a great time living there!!

  • Review 55 (2020-03-02 - Rating: 5)

    Alexis was very helpful and willing to go the extra mile to make us feel comfortable during the signing of the lease process. I definitely Will be recommending Pearl apartments!

  • Review 56 (2011-06-09 - Rating: 5)

    Under New Management! Are you familiar with Asset Management? If not they are the same people that manage The Lofts, The Heights, The Cambridge, and Crossing Place. This is VERY excited for people interested in living at Campus View Apartments because they are doing $1 million dollars in renovations this summer and will continue to update to give Campus View some TLC... Rates will remain low and the ALL BILLS PAID feature will really make Campus View a value!!

  • Review 57 (2019-07-15 - Rating: 5)

    Staff are really helpful! Ive been living on the complex for almost a month now and the majority of the major maintenance needed have been fulfilled. Living space is also very spacious and comfortable.

  • Review 58 (2019-08-19 - Rating: 5)

    Everyone has a different experience, but mine is extraordinarily. We are so happy to be apart of The Pearl Apartments. I received what I asked for and more. Thank you for our new home.

  • Review 59 (2019-05-29 - Rating: 5)

    When I came to get a tour of the apartments Alexis was so friendly and helpful(thru whole whole process). I love everything about my apartment it’s so spacious for me and children.They keep the outside clean and well kept.

  • Review 60 (2020-11-04 - Rating: 5)

    Ellie is really awesome and nice. She really worked with me to get me in the Pearl, she emailed me and call me every day to keep me informed with what was going on with the process. Thanks again Ellie 🙂 👍.

  • Review 61 (2022-10-19 - Rating: 5)

    Lyah showed us the grounds and gave us the 411 on the area super awesome and down to earth definitely ready to sign my lease if you want a leasing agent lyah is the right one

  • Review 62 (2020-10-05 - Rating: 5)

    Renewed my lease for another year thanks to the help of my special angel Alexis and the other very helpful staff at pearl apartments. I love the pearl, come check them out!!!

  • Review 63 (2019-06-20 - Rating: 4)

    It’s really hard to get in contact with the staff they never answer the phone, they hardly respond to emails and they have a roach problem. On top of that I mentioned two months ago I couldn’t get my resident login to work no one ever got back with me about that. The internet always going out and when it does happen they never send out email telling you what’s going on, when it’s gonna be fixed, etc you shouldn’t have to always walk to the office when they have phones and computers smhUPDATE : Alexis was kind enough to call back and address each of my concerns and even get my resident portal set up which is something I had been waiting to get done,