Milan Apartments

Located in Houston, Texas

Address: 1720 Wells Branch Pkwy, Austin, TX 78728, United States

Phone: +1 737-215-4252

Rating: 3.3

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Hot tub
Pets welcome
Swimming pool
LGBTQ+ friendly
On-site parking
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2020-01-04 - Rating: 5)
I ABSOLUTELY love my apartment. And I can actually say that for once. The apartment was upgraded and I ended up getting a great deal before the end of the month.My Leasing Consultant, Jorge Flores, is incredible. He ensured that every need from my renters insurance to any issues with my apartment were taken care of. Luckily, my apartment was much better than I expected. When I tell you everything was cleaned, sealed, and buffed, it was.I have not had any issues, I cannot hear my neighbors, and my apartment is so spacious and comfortable.It is insane how quiet it is considering the proximity to I 35. The neighborhood is great. I work less than 10 minutes away, and I love it easy access to anywhere in town.I notice the reviews about parking, and this is the only issue I have. You must have your guests sign in their vehicles in office. However, if they are closed, then you are kind of out of luck. I wish there were some way to change this, as all the apartments on Wells Branch have this sort of policy.Luckily, over the holidays, they were not towing any vehicles, so I am happy about that. In order to ensure you have a good parking spot you will have to purchase a garage for an additional $125.Otherwise, if you get home anytime after 7, you will possibly be hunting for the parking spot closest to your apartment.... that may not be very close.All in all, I love my apartment, price, amenities, location, and Jorge and Taavia in the office are great!

Review 2 (2022-09-20 - Rating: 5)
Great place and location!! The staff are amazing and so accommodating. I rarely have any issues but if I do they are so prompt and respectful to fix the issue. The mature trees on property really add value and make it more comfortable. They are consistently updating the property which shows they care and has not been any inconvenience whatsoever. I have lived at apartments they are updating and it usually has been a nightmare, but not here! I would recommend this place to friends and family in a heartbeat. The pool and gym are really nice as well. 5+ stars!

Review 3 (2022-11-21 - Rating: 5)
Love our new place here! Kimberly was so patient and responsive as we were trying to find a lease on short notice. The floor plan is a nice layout; new appliances, flooring and finishes are beautiful and walk in closets are spacious. There were a few minor items that needed to be addressed and the maintenance team took care of everything within a few days. We have had no problems at all finding parking here since moving in here. Having the trail system in our “back yard” is amazing.

Review 4 (2022-11-19 - Rating: 5)
I’ve moved into many apartments but this was by far the best I’ve lived here. Due to a job relocation I had to move out and away. I just wish I could find this apartment where I’m at. Milan apartments are exactly like the photos on the site. Everything is always clean and management alone needs there own 5 Star review! Quick to accommodate their tenets with anything and everything to make our living home/space very comfortable. I basically lived at the pool in the summer and BBQ area is heaven.

Review 5 (2022-11-17 - Rating: 5)
Perfect CommunityI havent read anyone elses review for this apartment but living here, the apartment itself is perfect. Perfect floor plan and design. It has access to wells branch trails. And as the chill weather sets in you will find the apartment comfy, warm, relaxing, with good vibes, and is a place youd want to hang out and relax.If you wonder about the pool is nice, and well maintained, Management is professional and they work incredibly hard to make sure everyone is at home. And maintenance is professional, polite and prompt response.

Review 6 (2020-07-23 - Rating: 4)
Very clean, never any pest issues. Up to date. Fairly quiet neighbors, horrible parking.I may have been lucky to have some quiet neighbors but coming from a house dwelling all my life. I never had too many issues with noise. Except for living along the backside near the other apartment complex some days.Management is very responsive which was a great plus.The apartment layout is very spacious, especially with high ceilings for 3rd floor apartments.I lived here for a year. Only had one or two Minor maintenance issues that did take a bit to get taken care of through online means, but a few calls management helped solve the issue quickly.Area has a lot of foot traffic since it’s fairly close to everything.Towing here is horrible. Via the towing company. I’d advise anyone to follow the parking procedures to a Tee and buy a reserved parking space if you do work late or just in general to assure there’s a place to park.

Review 7 (2022-12-06 - Rating: 5)
I have lived here for 3 years. Until Brian took over this place did not even deserve a 0 star review. The previous manager left a raggedy & rundown complex. Brian has made improvements to the property since being here. I have had a number of problems in multiple apartments due to previous manager not caring about their job. Brian has made sure any and all concerns have been addressed and taken care. Yes this property still needs a lottttttttt of work but Brian is doing his best to get it done.

Review 8 (2022-11-19 - Rating: 5)
I moved here for work and couldnt be happier with my decision. The office team always answers the phone when I call and are happy to help. The guys who help with fixing things are very nice, helpful and fix anything I need right away. I love the new dog park for my 2 puppies and I cant wait to learn and play Pickle Ball.

Review 9 (2016-12-14 - Rating: 4)
The apartments look nice, I love the exterior layouts. The office staff are very nice especially Kelly who helped us move into our new apartment. The towing policies are kinda arbitrary. They enforce towing and are really strict with it. If you do not own a parking permit or badge your vehicle will get towed so if you have friends visiting or family make sure they have that permit if they plan to spend the night of visit between 10pm-12pm. The puppy park is really nice and the basketball court is as well.

Review 10 (2017-01-08 - Rating: 5)
Before staying here my sister in laws lived in these apartments for 10 years! Every time I came to visit we didnt have issues with parking or anything. We finally moved here after apartment was under new management and love it! The office ladies are very nice and sweet and so are the maintenance guys!! They always wave and thats real nice. So far I have nothing bad to say.

Review 11 (2022-06-10 - Rating: 5)
Definitely would recommend these apartments , never had any issues great location ,all the amenities work, 3 pools ! Good food all around you .and hardest thing to find in apartments ; Good office staff! the leasing agent Kimberly is always nice and ready to help so if youre considering moving here get with her !

Review 12 (2020-02-28 - Rating: 5)
I have live in this apartment complex since 2006 and Ive seen multiple management companies come and go. This is my 4th unit and I love this place. Ive only had 1 bad neighbor in the 14 years Ive resided here. The management company has really made some positive changes. Both the office and the maintenance staff are always pleasant and always willing to help. In Nov 2019, I had a medical emergency and a member maintenance stayed in my apartment until I arrived. THANK YOU CHRIS. I recommend Milan Apartment Homes

Review 13 (2022-09-14 - Rating: 5)
I have had a hard time for the year and a half I have lived here with a numerous amount of things. I am thankful for the new management trying to take initiative with parking etc. Thanks to Brian for all the help. Anytime I have called or come to the office in person Brian has always been solid with concrete explanations for pricing etc. I appreciate Brian’s enthusiasm with everything going on steadily approaching each situation with a positive attitude and trying to help in every way.

Review 14 (2017-04-27 - Rating: 4)
We lived at this location for 3-4 years, we experienced poor management, and have seen this location go through 3 different management companies. the first 2 years it would take months for a service call to be completed. with the new management team that has been reduced to a couple of days and sometimes hours. this complex was going through a remodel and did not offer to remodel our apartment and if we asked we would not get our current rate but the new rate. I believe the security is lacking slightly, my car was broken into 2 times with a filed policy record. and when I brought it to their attention I did get the thank you for letting us know we will look into it response my hope was to have them develop a security strategy like have security roam the complex drive through once in a while to deter any criminal activity. finally, we had to break our lease because we are purchasing a home. they needed a 60 day notice with a $1,000 + (85% of 1 months rent) for breaking the lease. After speaking with the management team we came up with a reasonable solution for this unique situation. I wanted to say thank you very much for helping us out and I would recommend this complex for someone to live in. I found the common areas such as the the pool and gym areas are clean and pleasant place to hang out with my friends and family.

Review 15 (2016-02-13 - Rating: 5)
Ive lived at this complex for two years. Our first year was under the old management and they seemed like they didnt care at all and werent very helpful. This new management is absolutely great though. They came in and immediately started fixing everything the old management let go to waste. The ladies up front in the leasing office are wonderful and the maintenance crew is very quick with repairs. All in all Milan apartments are fantastic and Id highly recommend this complex to anyone

Review 16 (2019-09-14 - Rating: 5)
Milan first of all is a very good place to live, very close to interstate highway 35 ,close to many shopping stores ,schools if you have children still going to school i can recomend living in milan and also close to st Davids hospital . I have lived in here almost 1 year now ,manager crystal very professional and a good listener, like her customer services, other employees very good to customers with a very welcoming greetings once you enter the door, if I have any issue for repair, call the office and problem fixed right away. So I would please advice you not to scared by the negative reviews you see, we are all different and there is so many negative haters out there with their own issues, they cannot even say anything good about anybody. No one is perfect. So come and see it your self. I love the place and I love living here and the manager Crystal is one of the best manager you will ever see.

Review 17 (2020-03-11 - Rating: 5)
Since my family and I have moved here I’ve had no problems! The office staff is AWESOME and amazing! Anytime I have a problem or concern everything is address and fixed right then and there! The new parking app makes parking a lot easier for guest. Neighbors are quiet! I’d recommend to both friends and family!

Review 18 (2020-01-05 - Rating: 5)
Ive lived here now for about half a year. My neighbors are nice. A lot of families. Its a quiet area and close almost everything. The staff here is great! Shout out to Jorge for always having such a great attitude and and going above and beyond for everyone that lives here.

Review 19 (2019-04-03 - Rating: 5)
These apartments are absolutely beautiful. Staff is amazing and always gives exceptional customer service. Any issue I’ve had- which all have been minor- they are always quick to address it and in a quick manner. I highly recommend living here. Customer service is always number one in choosing where you live and I’m quite pleased.

Review 20 (2023-08-10 - Rating: 5)
I toured a while ago with your leasing agent, Grace, and she was so nice and helpful. She answered all my questions thoroughly and I had a great experience at the complex all because of her.

Review 21 (2020-02-14 - Rating: 5)
I am absolutely grateful and amazed with Jorge Flores customer service. He is always so understanding and helpful when it comes to taking care of us . I’ve seen about 2 other people come and go before he started working there. He has made such a huge difference and Milan should acknowledge what great asset he is. He ALWAYS makes you feel welcome as soon as you walk through the door and having you leave feeling like you do matter.

Review 22 (2020-03-14 - Rating: 5)
Ive been in the complex since 2014 and I love it here. Everything is so convenient. Every complex has its issues, as expected, but Jorge is the absolute best at making sure youre taken care of! Hes ALWAYS so bubbly, whether you talk to over the phone or in person and is always willing to help! Awesome job Jorge!

Review 23 (2023-08-14 - Rating: 5)
Grace toured us the other day and was absolutely the sweetest, so kind and helpful. It was out of our budget, or else we would’ve leased. Beautiful place!

Review 24 (2020-02-04 - Rating: 4)
Ive lived here now for 10 months, Ill admit at first I had my issues which is why Im giving 4 stars however they have made continued efforts to better any situation I have had. The staff has been extremely helpful and the new parking app has made it so much easier for my friends and family to make suprising visits. Recommended for sure!👍🏽👍🏽

Review 25 (2020-03-06 - Rating: 5)
Jorge Flores P. was AMAZING! Found me the apartment of my dreams, helped me through the entire process and even though I have been here for over a month, the entire staff treats me like a rock star as Jorge has from day one! I love this place and the location is perfect for me.

Review 26 (2021-01-26 - Rating: 5)
Currently looking for Austin apartments and met with who I believe her name was, Gabby. She was very friendly and welcoming. I haven’t decided on whether I would like to lease or not but Gabby made my experience 10/10, having this apartment complex in my top 3 choices.

Review 27 (2021-05-08 - Rating: 5)
Kudos to maintenance team here. I put in a service request for no hot water running at 3.40 pm on Friday. Not only the maintenance stopes by to check before 5 pm but supervisor showed up and was working on the issue after his work hours. Really do appreciate your hardwork !! Hot water is running back again and I am happy with your service. Thanks .

Review 28 (2023-09-30 - Rating: 5)
I love these apartments. I have been here for 2 years and had no issues! Great customer service and great management.

Review 29 (2021-01-28 - Rating: 5)
Gabby was such a great influence and made me feel very comfortable doing our tour. She was energetic listening and putting what we asked for in consideration. i appreciate and recommend her to new movers.

Review 30 (2020-03-04 - Rating: 4)
I have lived here for almost a year and Ive personally never had an issues. The staff on hand is very professional. And will do whatever it takes to make you happy and that everything is good with you and your apartment.

Review 31 (2020-02-04 - Rating: 5)
I love my apartment , I moved in all the way back in June2019 I believe ❤️ I moved all the way from Michigan . This was my very first apartment here in Texas! The office staffing are really nice , anytime I have a problem they fix it right away!..

Review 32 (2020-09-22 - Rating: 5)
I have been at Milan since 2013 managers have come and gone but when Crystal took this place under her wings things got taken care of she will give her all to help in anyway that she can to make it right ,my son and I love living here she is very professional and amazing when dealing with me and my son never had a problem with her she listens and finds a solution to help out we feel at home knowing we can go to our Manager with any issue and she gives her all to help out. Thank you Crystal for all you do here at Milan .Thank you Thank you

Review 33 (2021-01-24 - Rating: 5)
I love this complex, I dont have any complaints of it. like other complex yes you have your ups & downs, overall I think Karen the assistant manager & Crystal the property Manager are awesome. I will recommend Milan to all the people I know.

Review 34 (2020-01-09 - Rating: 5)
Me and my family have lived here for approximately three years and really appreciative with the service from the office that has always resolved all of our problems very quickly. Special shout out to Jorge Flores who always has been very attentive to all of our needs.

Review 35 (2023-08-14 - Rating: 5)
Took a tour and loved the community. Very well kept and clean. The leasing agent was super helpful and answered my questions.

Review 36 (2020-09-10 - Rating: 5)
Super helpful and friendly. Spoke with Gabby and she provided great service and assisted with my inquiries regarding the property. I look forward to making Milan Apartments my new home.

Review 37 (2023-10-02 - Rating: 5)
I was touring for a new apartment. Nice people and workers, calm neighborhood. Will be a good place to raise my little family.

Review 38 (2023-07-17 - Rating: 5)
The office team always answers the phone when I call and always help me for everything and they are happy to help.The staff are amazing if I had any issues they are helpful and fix anything I need right away thank you mister Jorge, Yoany, Angelo and Alex thank you for your hard work

Review 39 (2023-04-19 - Rating: 5)
Thank you very much Anthony, Brian and Sari for helping us renew our contract and facilitate the change of apartment, I love the changes and arrangements you are making in the complex, thank you very much

Review 40 (2023-08-10 - Rating: 5)
I toured here the other day and ended up leasing elsewhere due to my roommate situation, but Grace was so helpful during our tour

Review 41 (2023-05-19 - Rating: 5)
It’s so much I can say about Anthony but I’ll keep it short. Bro helped me from step A-Z and was very patient with my schedule and time he always answered the phone and was super respectful every single time I promise no doubt he’ll take care of you

Review 42 (2023-08-25 - Rating: 5)
I toured here recently and shout out to grace for making the entire experience enjoyable she was really patient throughout the decision making and questions I had

Review 43 (2019-09-24 - Rating: 5)
I love these apartments! The upgrades are amazing! The staff was awesome! Cant wait for my lease to be up so I can move in!

Review 44 (2017-12-05 - Rating: 5)
We have lived here for only 2 months and Im super satisfied. Great staff and love our apartment. Love the field in the back. Thats a bonus!

Review 45 (2023-11-14 - Rating: 5)
Kimberly was very kind and helpful gave a very well experience. Loved the tour!

Review 46 (2020-09-10 - Rating: 5)
We really appreciate the staff here ar Milan Apartments. Crystal the property manager is super professional and curtious. We love it here .

Review 47 (2020-04-30 - Rating: 5)
Jorge is the Truth!!!! Great customer service!!!! I am so happy to be part of the Milan Family!!!! Thank you too the whole office crew

Review 48 (2021-01-28 - Rating: 5)
Gabby was very knowledgeable and helpful in my apartment search. She listened to all my “needs” in an apartment and provided good communication.

Review 49 (2021-01-26 - Rating: 5)
Called and spoke with Gabby and she did a great job informing me about the availability’s and floor plans, look forward to coming in and getting a tour!

Review 50 (2020-08-14 - Rating: 5)
Crystal the property manager is super. She is very professional and helpful if you need anything handled. Thank you Crystal for all you do.

Review 51 (2017-08-14 - Rating: 4)
Great location, especially for the price! Nature trail behind the apartments is perfect for my dog and the Office staff has been friendly and quick to respond

Review 52 (2021-01-28 - Rating: 5)
Such great apartments and a great staff. Major thanks to Gabby for answering all of my questions I had during the leasing process!

Review 53 (2022-11-18 - Rating: 5)
The Manager is great and has excellent Customer Service skills. Love the property and location.

Review 54 (2020-03-10 - Rating: 5)
I’ve lived at Milan for almost Four years and I can honestly say my experience has been excellent. Wonderful community and stuff.

Review 55 (2022-11-11 - Rating: 5)
Thank you Brian for helping get my parking situation straightened up. I appreciate your willingness to assist and get me squared away.

Review 56 (2022-11-18 - Rating: 5)
I love this place! A special shout out to Brian Lee for assisting me and making Milan a comfortable place to live!

Review 57 (2022-11-17 - Rating: 5)
Office staff is very helpful and kind. Always able to answer any questions I may have!

Review 58 (2022-04-06 - Rating: 5)
Simple but amazkng place to live specially for someone with dogs since its located right infront a big and specious dog park.

Review 59 (2021-03-08 - Rating: 4)
Crystal has been the greatest of all the managers that I’ve seen come and go in this apartment complex.

Review 60 (2022-04-07 - Rating: 5)
Great location, friendly staff (especially the assistant manager) and all in all would recommend this location to live at with your family!

Review 61 (2019-09-19 - Rating: 4)
We had a problem but front office worked with us that will help your apartment stand tall thanx

Review 62 (2020-02-20 - Rating: 5)
Excellent costumer service JORGE FLORES always have time for everything ... nice place for living.... thanks jorge you are amazing.

Review 63 (2019-04-26 - Rating: 5)
Great place to start very quite & safe area dont let the negative comments scare you.Try staying here for your self❤ to see what you think!!

Review 64 (2022-11-17 - Rating: 5)
Beautiful apartments great service too, Brian is the best.

Review 65 (2022-08-31 - Rating: 5)
Very helpful fast approval made my move-in very easy no hassle

Review 66 (2016-03-31 - Rating: 5)
They are doing good and great job all the time I am pleased to living this place

Review 67 (2022-11-19 - Rating: 5)
Great management!! Always excited and willing to help!

Review 68 (2022-11-18 - Rating: 5)
Beautiful community, great location, helpful property team!

Review 69 (2022-11-19 - Rating: 5)
Great place !!! Love the management 👍 keep on doing what y’all are doing ✨

Review 70 (2023-08-24 - Rating: 5)
Grace is the best!

Review 71 (2024-09-18 - Rating: 5)
Expertacular

Review 72 (2020-02-01 - Rating: 4)
Good

Review 73 (2022-12-03 - Rating: 5)
Great staff!!

Review 74 (2023-08-16 - Rating: 5)
I have been living here for a few months and I have never had any problems. The agents in the office are good people and in particular Miss Grace is very friendly and helpful with anything you need. She makes the effort to communicate with us in Spanish and we truly appreciate her determination and patience.

Review 75 (2023-12-22 - Rating: 5)
I recently visited Milan Apartments looking for a new home for my family and I, and I have really been delighted, I loved this place, cleanliness, tranquility, beauty, and the excellent attention of Miss Sari in the offices. We have already submitted the application, we very much want to be accepted and be part of this beautiful site. Greetings Yaiset

Review 76 (2023-10-02 - Rating: 5)
I am moving to Milan and I am truly delighted with everything in general and vast comfort. The people who work in the office are super attentive and pleasant, they helped me with everything and answered all our questions and thanks to them we were able to find a new nice and comfortable home, I love my apartment, it is very spacious and beautiful, apart from the good lighting it has, I am very happy with my home.

Review 77 (2020-01-09 - Rating: 5)
I appreciate the attention and dedication with which Jorge Flores assists us every time we arrive at the condominium office, always friendly and willing to help us as a resident of this place. Thank you and keep your smile and your magic to help the condominium neighbors. Thank you very much and Happy New Year

Review 78 (2023-11-26 - Rating: 5)
I have been in this beautiful place for almost 17 months and I renewed because there is excellent comfort as well as tranquility and security like in very few, located very close to everything you need and very friendly and professional treatment by the administration, especially its manager who He is very attentive and courteous and my friend Sary is the best

Review 79 (2023-10-02 - Rating: 5)
I love Milan, it is a very clean property, the apartments are very nice and spacious, the people in the office are very friendly, they help you a lot to find the perfect home to live in.