Cortland West Plano

Photo of Cortland West Plano

Located in Houston, Texas

Address: 8205 Towne Main Dr, Plano, TX 75024, United States

Phone: +1 469-423-9474

Rating: 4.1

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dog park
  • Dogs allowed

Categories

  • Apartment complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-12-28 - Rating: 5)

    Adam from leasing office was really helpful with tour and detailed information about community.It was bit difficult to finish signing the lease with backend office. (May be due to lot of holidays and Christmas)Apartment is recently renovated. No carpet, all wooden flooring. So no smell or suffocation, no pest issues so far. Helpful community.I will continue to update my feedback as my tenure extends.

  • Review 2 (2025-02-06 - Rating: 5)

    We’ve only been living here for about a month, and we absolutely love the neighborhood! Its so clean, peaceful, and has great access to everything we need. The location is ideal, and we feel really comfortable here. Also, Mason has been incredibly helpful throughout our move-in process. The service and attention we’ve received have been excellent. Highly recommend it!

  • Review 3 (2024-08-28 - Rating: 4)

    Negative - The fines are very high and We were Hardly used microwave and the damage was just scratch (loss of painting in small area) not the Damage of complete Microoven and the same with cabinets.The amount charged is very high for these small observations.The quality of product is very low and very injustice charging high amount that is same as for brand new one.Positive - Quick maintenance that resolves service request fast and Team responds to questions promptlyI recommend Cortland West Plano if money is not an issue

  • Review 4 (2024-12-28 - Rating: 5)

    We had the pleasure of working with Adam, and his patience and dedication truly stood out. Despite the holidays, he ensured everything was taken care of and patiently answered all of our questions. He even handed over the keys on the same day, making the process seamless. We’re really happy we had the opportunity to work with Adam and highly recommend him.

  • Review 5 (2024-12-06 - Rating: 5)

    Prompt and courteous service on the service requests makes it a pleasure to stay at this community. The maintenance staff is awesome - a shoutout to Walter who fixed our heating system within 24 hours of raising the ticket.

  • Review 6 (2024-10-26 - Rating: 5)

    We had an in-person tour in Cortland West Plan today and Mason was just fantastic. He was very cordial, informative and answered all our queries and also gave additional insights. He also provided guidance on application and was with us throughout the whole process. Very happy with the entire walkthrough of the facilities and process.Adding further to my earlier review, we completed first month of our stay here and it’s been a great experience so far. It’s a great community to live in and everything close by in walking range. We had few minor things in the apartment which was promptly addressed by the Cortland team. Special mention for Mason who had helped us throughout and also Emily and entire team who are very prompt in assisting for any issues. Love this place.

  • Review 7 (2024-09-13 - Rating: 5)

    We recently completed a move in with Emily. We had actually toured this apartment last year and worked with her before so we were already familiar with her great attitude, attention to detail and friendliness! We ended up choosing another Cortland for location reasons but she left a strong impression. My partner actually remembered her and reached out to her to schedule another tour. This time, we officially signed a lease. Emily was timely available for any concerns we had and made sure we felt comfortable with our future home. She communicates on a human level and not just someone trying to get you to sign a lease. She understands common resident concerns and potential areas of discomfort and proactively communicated this to us - stuff we didnt even think about could annoy is later if we were to sign! When we moved in, we were surprised by how thorough she was with the inspection and meticulously pointed out imperfections left by previous residents so we could write it down on our move in form and avoid accidental charges. Overall, we were very pleased with the process and look forward to living here knowing Emily has our back!

  • Review 8 (2024-09-13 - Rating: 5)

    We recently started leasing here and so far so good! Emily was excellent to work with! Shes very responsive and transparent about the application process. She also took the time to answer all of our questions, and pointed out details to us that we otherwise would have missed had she not brought it up. I really appreciated her diligence and would recommend working with her if you are planning on leasing here.As for the property itself, you need to come in with the expectation that these are older buildings, so there is going to be wear-and-tear. Knowing that, we decided to lease anyways, because they had a layout that worked for us and it felt like a cozy neighborhood. If youre not okay with older builds, then you may want to look elsewhere.

  • Review 9 (2024-09-17 - Rating: 5)

    Thank you Mason for your great support . It was absolutely seamless and without any hustle I moved into this apartment. Mason was very helpful and clear in all the instructions. Any queries related to payment, electricity , appliances - he was very patient and answered all my questions. As he say over communicate rather than under communicate. I really appreciate your help and also was very kind in helping with some of my luggage. Really appreciate and wish you loads of good wishes.

  • Review 10 (2024-09-07 - Rating: 5)

    I had an exceptional experience with Jake Nelson , during my recent move. He was incredibly helpful and accommodating, going above and beyond to ensure a smooth transition. Jake provided excellent hospitality and assisted me with the shift between houses within the same community. His attention to detail and commitment to timely completion were impressive. He kept me updated with reminders via email and phone calls, making the entire process stress-free. I highly recommend Jake for his professionalism and dedication to customer satisfaction

  • Review 11 (2024-09-12 - Rating: 5)

    My experience at Cortland West Plano has been good, and a big part of that is thanks to Emily. She was incredibly helpful throughout the entire apartment tour, making sure to answer all of our questions and provide detailed information about the property. Her professionalism and friendly demeanor made the whole process so much smoother.The apartments themselves are renovated, spacious, and well-maintained, with amenities that stand out compared to other places in the area. The community feels welcoming, and the location is perfect for easy access to shopping, dining, and major highways and comes under best Frisco isd.I truly appreciate Emily’s assistance and the care she took in showing us the apartments. If you’re considering moving to Plano, I highly recommend scheduling a tour with Emily at Cortland West Plano. You won’t be disappointed!

  • Review 12 (2024-12-12 - Rating: 5)

    Had a great experience with Walter. Prompt action and great behavior. Always ready to help out with the issues and also provide ideas to prevent future problems.

  • Review 13 (2024-09-09 - Rating: 4)

    Cortland in general is a good company to choose if you are renting a place to live. Cortland West Plano is really nice, the apartments themselves are in a nice area and there are several places within a walking distance. The leasing office and staff is nice and maintenance answers relatively fast.The reason why I give it 4/5 has to do with mild nuisances with the apartment designs. We rented a corner apartment, and while the space distribution is okay, the power outlets are in inconvenient places, the kitchen cabinets are a little too tall (though it is nice having a high ceiling), but it has weird corners that make it hard to use the storage place efficiently. Lastly, this is not a problem with the apartment themselves, but I feel trash accumulates at incredible amounts during the weekend. Unsure if it has to do with the other people living in the apartment or just not enough trash cans.

  • Review 14 (2024-09-08 - Rating: 5)

    Mason was very accommodating and helpful when we first visited the complex and everything since then has been a seamless and rather painless process! Weve been very pleased with this place so far! The grounds are kept clean and its got a very family-focused vibe anywhere you go throughout. Close to the freeway and other fun places. Highly recommend!

  • Review 15 (2024-10-25 - Rating: 5)

    Our experience at the community so far has been wonderful. Had a maintenance issue with clogged sink recently. Was promptly mitigated by Walter and Chris from the team!

  • Review 16 (2025-01-25 - Rating: 5)

    Walter was great …took care of the open tickets and fixed all the issues for me . He was patient and made sure everything was fixed even though it took time

  • Review 17 (2025-02-18 - Rating: 5)

    Nice community. Easy move in process.Shout-out to Emily for being so helpful and enhancing the whole experience.

  • Review 18 (2024-08-02 - Rating: 5)

    The staff here is exceptional, with top-tier leasing agents. I had the pleasure of leasing with Jake, who ensured that all of my questions were thoroughly answered.Pros:-Wonderful Front Office Staff and Maintenance (shout out to Oscar)-Quick Maintenance Response: Maintenance requests are typically fulfilled within 24-48 hours, and sometimes even on the same day.-Tech-Savvy Community: You can pay rent, meet your neighbors, submit service requests, join groups, and keep up with community announcements all through convenient online platforms.-Great Amenities: The community boasts a gym, multiple pools, shopping/food options, and a community park.-Safe and Updated Community: The environment is both secure and updated.**My favorite is my balcony. Its very spacious for my floor plan and I get to see fireworks every now and then. :) **Cons:-Lack of Supervision for Kids: Children often run around without parental supervision and being kids... The community is pretty good an enforcing the quiet hours and sending out community reminders about this.

  • Review 19 (2024-11-04 - Rating: 5)

    Walter did an excellent job to fix the water leak thru the water heater. Appreciate the followups until the work is completed in full.

  • Review 20 (2024-12-10 - Rating: 5)

    Walter is the best! He’s always super helpful and friendly. My cat is even starting to warm to him!

  • Review 21 (2024-09-07 - Rating: 5)

    My husband and I recently toured this community with one of the leasing agents, Mason Cagley, and he was AMAZING! He was very thorough, knowledgeable, and friendly! We had a wonderful experience!

  • Review 22 (2024-09-11 - Rating: 5)

    Loved living here in Cortland . Adam my friend was already ready for help

  • Review 23 (2024-07-23 - Rating: 4)

    We moved onto Cortland West Plano last month. We love the community, all the great amenities provided, and so many available shopping, restaurants and things to do nearby. The leasing and maintenance teams are awesome! Shout out to Jake, Emily and Oscar, thanks for the exceptional reception as we settle into this new community.

  • Review 24 (2024-07-19 - Rating: 5)

    Have been staying at this location for 5 years now. Got lucky to move into renovated apartment and stunned by the amazing transformation with all brand new appliances. Adam helped me through out the entire process very smoothly and ensure we moved into the apartment on time without any hassle. Great place to stay.

  • Review 25 (2024-08-29 - Rating: 5)

    We recently moved into Cortland West Plano and are absolutely loving it!! Adam has been such an amazing help and found us the most perfect spot. We’re so appreciative of the ongoing support and welcoming nature Adam and the rest of the team bring!

  • Review 26 (2024-07-17 - Rating: 5)

    Hi I’ve lived here now about 8 months. I think the number one thing here is the online tools are be try good for everything from paying rent to maintenance requests.Staff is very attentive, Emily and Tyler are both excellent at returning emails and explaining things if there are questions.I’ve had several maintenance issues that were resolved rather quickly, even if they sometimes were hard to diagnose. I’m not sure of the maintence techs but they seem quite good.The only downside is some neighbors can be noisy, but I think that’s par for the course for any apartment complex.

  • Review 27 (2024-11-25 - Rating: 5)

    Walter is very good corpanter to fix issues with door locks and all .. he is very well behaved.

  • Review 28 (2024-04-09 - Rating: 5)

    Ultimately relocated for work but def would’ve stayed if not for that. Location is perfect with restaurants, malls etc within walking distance. Good school district and the property itself is amazing with renovated apartments. The stainless steel appliances, granite and wood flooring throughout was a huge upgrade. Also recently upgraded the leasing office and gym. Amazing staff led by manager Lauren who was always helpful. The maintenance crew was very fast and always responded within a day or two at most. I would recommend to family friends and anyone interested in the West Plano area.

  • Review 29 (2017-01-20 - Rating: 4)

    Green, lots of open spaces to walk around, nice playground for children, conveniently located (5 min to TX 121 and DNT), Walmart and Sams club within walking distance(< 0.5miles) and lots of restaurant around. Have been my home for last 1.5yrs and I like it here. One star less because I have lived in better places...

  • Review 30 (2024-04-11 - Rating: 5)

    Moving into my new apartment was such a delightful experience, largely thanks to the assistance provided by the leasing company, particularly their consultant Mason. From the moment I contacted them, the process was smooth sailing. Mason was incredibly helpful—he coordinated the logistics seamlessly, from scheduling the move-in date to ensuring everything was set up correctly. His attention to detail and friendly demeanor made the entire transition stress-free. Im grateful for the excellent service and would highly recommend their team to anyone looking for a hassle-free moving experience!

  • Review 31 (2024-05-11 - Rating: 5)

    It was a smooth leasing process at Cortland West Plano. The guidance I have received from them is much appreciated.Community is very good with all the amenities. Cortland West Plan leasing office members are very helpful in addressing all the queries and issues raised in a timely manner.I would like to appreciate the service/support received from Mason Cagley is great and professional.Thanks you.

  • Review 32 (2024-08-08 - Rating: 5)

    Hello Cortland west plano!!I wanted to express my appreciation for the outstanding maintenance service provided chris. He recently assisted me with installing a wall mount for my TV, and his service was exceptional.Chris is incredibly skillful, demonstrating expert knowledge and precision in his work. He approached the task with patience, ensuring that every detail was perfect and addressing any issues that arose with a calm and methodical demeanor. Additionally, his friendly and accommodating nature made the whole experience pleasant and stress-free.I am truly grateful for his help and would highly recommend his services to anyone in need. Thank you cortland west plano for having such a dedicated and professional individual on your team!

  • Review 33 (2024-09-07 - Rating: 5)

    Great apartment complex and good appliances. The units were renovated recently, so everything is modern and user friendly. I moved in earlier this year and plan to stay for at least another couple years.

  • Review 34 (2024-04-18 - Rating: 5)

    We have been living here just over 6 months. Its a lovely, clean & safe neighbourhood. One thing to consider is that the walls are very thin & the ceiling can be noisy if you are living below someone. The staff here are very helpful & kind. Any little thing they will help you with. Emily is a Great Asset to this community, Management needs to make sure she stays. The maintenance guys are always prompt & efficient. I moved into a newly renovated apartment & it is all shiny & new. Havent had any issues since living here. Its a Great location for groceries, restaurants, bars & school with many school buses available.

  • Review 35 (2024-07-19 - Rating: 5)

    I must edit my review to give a deserved credit to Cortland West Plano management. Lauren and her team were true to their word, they did work to turn my experience around. Unfortunately, the resolution, although good, came too late for me. They managed to verify all the required information and remove the screening deposit, hope it had come earlier.So, if you are planning to move to this community consider their management involvement as a plus, they work to do things right.___________________Original review:Be aware of their canine practices.This is the chronology of my experience with them.June 24th, 2024My husband and I visited their premisses.June 25th, 2024Online application completed and required fees paid for.June 26, 2024All supporting documentation (ID documents, proof of income, etc.) submitted; with one caveat, my husband never received the link to make the online ID verification with their vendor. I requested the link to be sent to my husband, but the matter was never addressed.June 27th, 2024Despite the fact my husband never got the link to verify his ID with their vendor, I got confirmation that submitted documents were in order; they explained that the only pending item was the rental verification. They asked me to provide them with my current landlord email, which I complied with.June 29th, 2024They stated they had received no response from my landlord and suggested to visit the office to try to get a response soon, which I did.July 2nd, 2024They conditionally approved my application and requested an additional deposit of one month rent, while at the same time they sent me a text message asking me to try to get ahold of the lease and ledger of my current place of residency so that they could try to get the conditional deposit removed.July 3rd, 2024The leasing office of my current place of residency closed earlier that day due to the coming Holiday so I was unable talk to any agent.July 5th, 2024, at 11:15AMThe leasing office of my current place of residency furnished the rental verification to them (Cortland) via email and cc’d me.July 6th, 2024No having heard back from them, I wrote an email to the leasing agent (Adam) at Cortland West Plano and sent him the rental verification. He responded that they could not accept it from me and that tried to have them forwarded it to his personal email, but that he was afraid the time to reverse the screening decision had passed, and that they would need the deposit payment and leasing agreement signed (meaning, with no changes despite the fact that my rental verification was spotless).Do they not care about future tenants? Do they not talk to each other about incoming emails that may impact decisions on a future tenant? Or do they just want to forfeit any fees for the silliest thing? I know rental verification is important, but it is not that it was not provided.

  • Review 36 (2024-02-21 - Rating: 5)

    Emily is what made my experience moving and living here 100x better than what I could have ever anticipated. She’s does a great job with effectively communicating with me. This was my first ever apartment and first time living alone. She made both me and my family very comfortable. During our tour, since I was states away from Texas she showed my mom and I several different apartment units that we were looking at. She answered all of our questions with a beautiful smile on her face. Even after living here for about 7 months she still bends over backwards to make me feel very comfortable.

  • Review 37 (2024-08-12 - Rating: 4)

    Place is worth to live and amenities are so good..Well maintained gym..swimming area with well maintained pool.Timely pick up of thrash except in the weekend.Only concern is about the amount of fines we do get for renovated house when we do leave because thats how they maintain in such a way to keep it brand new always.

  • Review 38 (2024-06-23 - Rating: 5)

    I meant to post this the day of my move-in but I specifically wanted to leave a review for George Hollowell who is a service manager who has been a worker at Cortland for 6 years. He was extremely helpful the day of my move-in and he went out of his way to make sure our problems were resolved. If I could leave a 10 star review I would !!!

  • Review 39 (2024-09-24 - Rating: 5)

    Wonderful job! Super kind and always fast when I put in my request. Garcia is wonderful!

  • Review 40 (2023-09-15 - Rating: 5)

    Nice community, service and the neighborhood! I must appreciate the staff as well for all the help. Special thanks to Emily as she took care of almost everything related to our apartment. She personally visited our apartment upon request and spent almost an hour to check if everything is good or we need help with something. She listened to us very patiently and took the action immediately without any delay. We felt very welcome.. Keep up the good work! THANK YOU!!!

  • Review 41 (2024-05-15 - Rating: 5)

    Extremely nice and well kept community! Family and kid friendly. My husband and I have lived in several apartment complexes (were originally from Chicago), however this is definitely our favorite! Would recommend to anyone new in the Plano area!

  • Review 42 (2025-02-22 - Rating: 5)

    This place is absolutely gorgeous. Mason was so helpful! :)

  • Review 43 (2024-06-22 - Rating: 5)

    It’s been 1 month with Cortland and great experience with Staff, neighbors, facilities, etc. Great response from staff as and when needed. Adam has lot of patience to hear us and answer all the questions. We feel very safe here in Cortland West Plano apartments. Thanks a lot Adam.

  • Review 44 (2024-03-13 - Rating: 5)

    Had a great experience touring Cortland, the renovations they’ve made to both the units and community spaces are great and more to come I’m told! Adam did an outstanding job providing details about units and overall great advice regarding when I should be looking to secure a unit. Would highly recommend!

  • Review 45 (2024-02-23 - Rating: 5)

    We had such an easy and seamless move in process thanks to Emily! She answered every question we had and made us feel at home the second we got to the community! She even went above and beyond to set out a cute welcome home sign the day we moved in and has continued to follow up and make sure we are settling well!

  • Review 46 (2024-03-08 - Rating: 5)

    I had a very good experience as a long term resident in Cortland West Plano. Such a nice and fastest maintenance crew.Kids friendly park, walking trails , near to shops , immediate response from leasing team and we can count the pros ,it goes on.But unfortunately there is no 1 Bedroom apt for three person.Even I faced as many water shut off with prior notice and few cons, but I really really missing Cortland.

  • Review 47 (2024-03-07 - Rating: 5)

    I recently moved out of this apartment. Very good leasing office staff and very very good maintenance team members. For any issue quick reply from leasing office manager Tyler and the maintenance team quickly resolve the issues. But they charge you more for damage and dent for wear and tear issues in the apartment while you are moving out.

  • Review 48 (2024-05-15 - Rating: 5)

    This place is awesome to live in! The management and staff are extremely nice and helpful. The maintenance team is also very prompt when fixing any issues that happen inside the residence. Overall great living experience and the community is nice, safe and quiet!

  • Review 49 (2024-07-16 - Rating: 5)

    Long time here and happy with new updates and staff. Park and play area is bery nice for children. They made me move to update my house and the new house is much better than the original one. Good maintenance and office people. The maintenance fix things fast but my new home has no problems. I hope a basketball court gets added during the changes. New park features are very nice. Soccer is fun for me and my kids. Not just kid play. New fitness center is very good and large. New lounge area good too.I have signed another lease and very pleased with the community and team. Great maintenance.

  • Review 50 (2024-03-16 - Rating: 5)

    Although I ended up at a different Community, I’d like to mention that Emily was very professional and kind to show me the place. The community is pretty nice and quiet. And, appreciate Emily’s follow ups and offer to go the extra mile to answer any questions. Keep up the good work!

  • Review 51 (2024-09-12 - Rating: 5)

    We started looking for appartments in plano and after talking in phone with Adam , we have decided to have a look at this community and Adam showed us all the facilities that they have over here , gave a tour of our house and helped us alot while doing the application process

  • Review 52 (2024-09-07 - Rating: 5)

    Met the front desk Adam Wallander, he is very helpful, given detailed explanation on every aspect, we completed home acquisition process very smooth..great experience..

  • Review 53 (2024-01-10 - Rating: 5)

    Ive lived here for two months now, and its pretty great so far. This complex has a nice park in the middle with a playground for the kids, a miniature soccer field, (very small) dog park, plus open space where kids and adults play games. It seems be majority Indian, especially the family and kids. My apartment was remodeled before I moved in and is very nice. There were a few little things wrong when I moved in (for example, my patio door had the wrong key), but nothing too bad, and they fixed everything for me within 1 or 2 days at most.Its very quiet and peaceful here except that I live next to the little park and so there are a lot of sounds of children playing, which I like. You could live away from the park if that bothers you.Parking here is very easy for residents and guests.They dont seem to have recycling here, which is the only thing that bugs me so far.

  • Review 54 (2023-12-15 - Rating: 5)

    I love living here. The management team is amazing. I always feel welcomed when I stop by the office. Adam assisted me with my apartment home and his service and attention to detail is fantastic. Thank you for being the best!

  • Review 55 (2024-09-07 - Rating: 5)

    Adam’s service is awesome and helped me in every clarification during my rent home application process.

  • Review 56 (2023-12-14 - Rating: 5)

    Karwan and Joel did a great job. Came immediately in the night to fix our leaking water heater. Came the next morning installed a new one. Good and professional work 💪.

  • Review 57 (2024-06-05 - Rating: 5)

    I cannot say enough wonderful things about Cortland West Plano, my entire experience from initial application to signing the lease has been a breeze! Ask for Mason he’s amazing

  • Review 58 (2023-02-17 - Rating: 5)

    The customer service here is awesome. We toured with Brandon and he was really informative, very kind , honest. I stay in a sister property right now and will definitely be considering moving here. The apartments are fully upgraded and very spacious.If you’re looking into touring or considering moving here please give it a shoot.The community is also very quiet and well kept.

  • Review 59 (2024-10-23 - Rating: 5)

    Walter was very helpful and efficient for the plumbing work and AC installation

  • Review 60 (2022-08-27 - Rating: 5)

    I moved in the last month. It is very nice apartments to live. Management and support staff response is very nice. They fixed all the issues with less time. I got all the new appliances and management is always helpful . Ragen Broom helped me during move-in process and lease signing. She is very good , lot of patience and helped me a lot with all my questions , emails and service requests. Kayla - another staff member also helped me a lot during my initial move-in requests. Thank you and i am happy that i choose the good apartments to move in Plano.

  • Review 61 (2023-09-15 - Rating: 5)

    I had an amazing experience with a leasing consultant , Emily Jackson . I lost my key , urgent mail came in my mailbox . She immediately helped me for getting my important letters and also helped for the duplicate key as soon possible . She smiles very nice and very helpful . Apart from her , our leasing community has great managers like Lauren , Tyler and Jose . Actually they are amazing . Also love to thank another very young leasing associate , Anahi . She is also very helpful . Heartiest Thanks for the whole team .

  • Review 62 (2022-10-21 - Rating: 5)

    Mike Vollmar completed my maintenance request, he did very good job. I am very much satisfied for resolving my reported issues quickly with 100% completion 👍👍👍Got quick response from Cortland maintenance team for heater thermostat not working, Kelvin really did awesome job in resolving the issue. Truly appreciate and thank you very much Kelvin 🙏🏻🙏🏻🙏🏻

  • Review 63 (2023-04-28 - Rating: 5)

    Brandon Moss has been helping me get into my new apartment here at Cortland and has GREAT customer service! He is very kind and has helped me every step of the way, he is very thorough and is great with following up with me about documents needs prior to deadlines. I would highly recommend him!

  • Review 64 (2022-10-26 - Rating: 5)

    Super excited about moving in coming up in March! Such a beautiful community!Update!I wish I could give another 5 stars! My living experience has been perfect. Everything from the leasing team to the maintenance crew! Shout out to George for getting pest control taken care of!Another update! Thanks Karwan for coming out late last night to look at our leaky hot water heater. He also came back out today to install a new one! Great service as usual

  • Review 65 (2024-06-30 - Rating: 5)

    The office people are nice. The apartment is well done and new. The park is very good. Walking trails and seating. Close to shops. Maintenance fast. Looking forward to the gym. I like the neighborhood.Update. 3 months in and I am very happy. More improvements added and good people. Thank you!Update. I did short lease to start and just got resign offer. Rent is same and I am staying. Very good here.Update. Disc golf is new to me and fun for many. Added a course to the society and it’s very active fun thank you

  • Review 66 (2024-01-11 - Rating: 5)

    I had a great experience as a long time resident of Cortland West Plano. Move out process was easy and fees were extremely reasonable and fair. Management was always helpful and easy to work with.

  • Review 67 (2022-09-10 - Rating: 5)

    Erick Martinez is awesome. He fixed my ac unit when it was leaking all over my floor and was very stressful. He was courteous and understanding as this was after hours when I got home from work. He is the best maintenance worker ive encountered in my 12 yrs of living here. He fully explained why it was happening and what he did to fix it. Outstanding customer service. Not just a Mr fix it. Truly appreciated service.

  • Review 68 (2022-08-08 - Rating: 5)

    I have been living here for 4 years. While every community has its own challenges - overall the living experience here has been great and with new management taking over, there are lot of improvements being worked on.Leasing and maintenance staff are very responsive and quick to resolve issues. Mike, Kelvin, Seewan, Erick (and I am sure I am missing a few) and all maintenance crew are very helpful, professional and have been doing a great job.

  • Review 69 (2024-04-17 - Rating: 5)

    Nice place to live for elementary and middle school bus is available. Apartments are very luxuries. Leasing Staff Mahnoor Imran assisted me for all the apartment and community showing and filling application form she was explained all very excellent.

  • Review 70 (2022-09-10 - Rating: 5)

    We really appreciate Erick Martinez for attending our maintenance request within a few minutes on a Friday evening. He provided an outstanding service looking into all the aspects of our air conditioner and fixing it quickly. He is very thoughtful and kind in his service. Thank you, Erick!We have been living in this apartment for the last 3 years and we love the peaceful environment with lot of greenery and kids play areas.

  • Review 71 (2023-05-25 - Rating: 5)

    Dear Cortland,I wanted to take a moment to express my gratitude for the wonderful experience I have had living in this community. Since moving in, I have been consistently impressed by the attention to detail and care that goes into maintaining this beautiful property.Not only are the facilities well-maintained and always clean, but the staff have always been incredibly friendly and responsive to any needs or concerns I may have had. Whether its a quick repair or a question about the community policies, I always feel valued and heard when interacting with the team here.Moreover, I appreciate the sense of community and belonging that this place fosters. From regular events and gatherings to the beautiful common areas and amenities, there are always opportunities to connect with my fellow residents and enjoy the beautiful surroundings.Whether its offering advice, sharing resources, or simply lending an ear, members of this community consistently demonstrate their willingness to help one another. I have learned so much from the diverse range of perspectives and experiences represented here, and I am constantly inspired by the passion and dedication of my fellow members.Furthermore, I have been impressed by Staff Members Anthony Hunter and Adam Wallander friendly and approachable demeanor. They have always been willing to take the time to listen to my concerns and answer any questions I may have had. Their willingness to go the extra mile to make residents feel heard and valued has truly set them apart.Overall, I just wanted to express my deep appreciation for this amazing housing community. Thank you for creating such a wonderful and welcoming environment that truly feels like home.Sincerely,Raj

  • Review 72 (2024-12-12 - Rating: 5)

    Walter provided great services today at my apartment by fixing with new items. I am very happy their maintain services today.

  • Review 73 (2024-02-21 - Rating: 5)

    We have a service request for leakage in our new apartment, Kelvin from service request team did a good job and helped us a lot to fix it.I really appreciate his work.

  • Review 74 (2022-11-30 - Rating: 5)

    I would like to thank Erick Martinez for his exceptional job in looking into maintenance requests and fixing them well quickly. He is very professional! Another great ability is he listens the concerns very patiently and tries to address the issues with possible solutions.

  • Review 75 (2022-09-22 - Rating: 4)

    I had frequent refrigerator repairs due to motor issue ! I informed the management and they sent Eric Martinez ! He came and told me to clear the freezer and also ice which is blocking the fan to rotate . I did cleaned but he wasn’t available until 3 days to come and check .When he came later for check up, he came to know its motor issue and not just the fan . He put another fan which worked temporarily and again the refrigerator stopped working ! They responded after 5 days and changed the motor ! But now , he was given permission to allocate new refrigerator to resident who is in need of and he recommended mine . So got a new refrigerator in place . Thanks to Erick Martinez and Luis Fuentes for doing great job !

  • Review 76 (2022-10-19 - Rating: 5)

    Excellent support and work by the maintenance team. This is related to my service request 15351-1. Both Kelvin Sanchez and Esau did excellent work and made sure the problem is solved. They did also try all various options too. Also appreciate the management team as well for their overall efforts in ensuring the community remains green and clean with all the various upgrades.

  • Review 77 (2023-04-27 - Rating: 5)

    We are so glad that Emily was assigned to work with us. Emily helped us from first visit till the move-in and was extremely courteous and helpful throughout the process. She knows the typical problem a new to USA family faces and provided us with great service

  • Review 78 (2023-04-24 - Rating: 5)

    EMILY JACKSON WAS THE BEST!!! My fiancé and I looked around for our very first apartment together, out of about 6 different apartment complexes we looked around in the area, these were the nicest AND Emily was VERY helpful, and was not bothered by how many questions we had. She was very nice and you can tell she loves her job

  • Review 79 (2022-06-01 - Rating: 5)

    The management team is great and have done lot of improvements and is still working on new changes to make this place better. I am happy with the maintenance team, they are prompt to resolve any issues in a timely manner. Seewan among them is extremely helpful and good at his work, he spent quite sometime to figure out the issue, which others couldnt during the prior visits, and was able to fix it to satisfaction. He is very reliable, knowledgeable and extremely helpful.

  • Review 80 (2022-09-26 - Rating: 5)

    Kelvin Sanchez A/C maintenance technician attended our apartment cortland west Plano 3024 regarding noise created by fan in first floor. His service was very good. He continuously monitored 3 days again any noise coming from a/c fan. His character & approach was very good. He talks nicely. He is very good person both personally & technically very strong.

  • Review 81 (2022-09-13 - Rating: 5)

    Kelvin Sanchez is so great in attending the work orders promptly. He finishes the work so clean and very responsible. He is so dedicated to take quick turn around to help always. Thank you Cortland for having such a nice and great staff for resident services.

  • Review 82 (2024-05-01 - Rating: 5)

    I have lived in this community for a full year and it has been fantastic! Its in a nice area with amazing facilities, and a helpful staff. Mason Cagley has helped me with the process of moving into another unit and he has been terrific with walking through the whole process with me. I highly recommend this community for anyone looking for an apartment in n the West Plano area.

  • Review 83 (2023-04-30 - Rating: 5)

    Viewing apartments close to my new job and came across West Plano. The interiors are nice with new appliances and wood floors. The pools and the 24hr gym will be convenient as well. What stood out from the other apartments was the customer service. Brandon was patient and extremely helpful.

  • Review 84 (2024-10-15 - Rating: 5)

    Loved my home and Adam, Walter was great help all the time..

  • Review 85 (2023-06-30 - Rating: 5)

    Karwan has really done a good job in fixing the AC and the garage door quickly and advised on the correct tool to be used for future for home decor. He was efficient and very good at what he did.

  • Review 86 (2022-10-11 - Rating: 5)

    I am so happy to call Cortland West Plano my home! Working with Adam has been the absolute best experience I have had during a move. Adam has been beyond kind, communicative, and thorough. I genuinely appreciate Adams attention to detail and willingness to take the time to answer any questions. You can tell when someone is passionate about what they do, and it is evident that Adam takes pride in his work, which helped make me all the more excited to live here. Adam, as well as the other staff at Cortland West Plano, always greet me with a smile, which helps create a sense of community. The apartment is beautiful, spacious, and equipped with all the essentials. I highly recommend Cortland West Plano!

  • Review 87 (2022-11-23 - Rating: 5)

    Eric Martinez is an amazing guy. He came and saved my apartment from flooding. He came to my apartment really fast on a Saturday night for my emergency. He fixed my water heater and gave me tips on how to turn it off and to always turn off the circuit breaker. He replaced the whole water heater and now I have a new one and it works perfectly. Thank you again Eric for everything.

  • Review 88 (2022-05-30 - Rating: 5)

    We love staying at this apartment. Maintenance requests are completed so quickly every time. Thanks to Mr Erick Martinez, for his outstanding maintenance work for the past couple of times in our house, he is an amazing guy who does maintenance work very well with patience. This apartment is perfectly suitable for everyone who want to enjoy peaceful environment with lot of trees, parks, kids playground, nearby trails etc..Thank you!!

  • Review 89 (2023-08-18 - Rating: 5)

    Really enjoyed my visit to the Cortland apartments in West Plano. I would like to personally thank Mr. Anthony Hunter for being professionally courteous and kind in our dealings with one another. With that said, I would highly recommend the Cortland apartments in West Plano to my friends and family.

  • Review 90 (2023-03-29 - Rating: 5)

    Lauren and Jose are the absolutely the best. They were super helpful with helping me find my new home after my big move to Dallas! The apartment complex is always so clean and I can always expect a smile from Ray while walking nina my dog to the dog park!

  • Review 91 (2022-05-24 - Rating: 5)

    I have lived here for a couple of years now, the service team has been great lately, the property it’s cleaner and the service requests are done quicker and they seem that they care for my home. Cortland west Plano has been taking care of the property and they are remodeling, which are making the property look nicer. Kelvin has done an excellent job with the work orders I have request it, I’m glad he is part of their maintenance team. I’m happy that they are taking measurements for the property to be better.

  • Review 92 (2022-09-22 - Rating: 5)

    I am sharing this review years two year of residency and lived under old and new management.New management is really very good and putting lot of effort on improvement .Now service turnaround is really very quick .Most recently interacted with Eric Martinez for my closet issues and he was really quick handy and professional as well , I really appreciate itIn fact in last six month I interacted with several ground maintenance staff and everyone was nice and welcoming

  • Review 93 (2024-02-21 - Rating: 5)

    I would like to appreciate Kelvin from service request team who helped us fixing our work orders so quickly.His dedication and contributions are truley appreciated.Thank you so much for your service

  • Review 94 (2022-09-21 - Rating: 5)

    Overdue thank you and appreciation!Erick, Mike, Kelvin and Karwan are superior technicians! As a team ALL of my work orders and issues have been received and addressed in a prompt manner. Above and beyond has been my experience with these 4 technicians! The care and courteous manner in which they complete orders and issues shows great respect and pride for residents and property.Thank you Erick, Mike, Kelvin, and Karwan!!!

  • Review 95 (2022-09-09 - Rating: 5)

    Currently in the process of moving into the community. Overall has been a very pleasant experience and very happy with the service and responsiveness. The renovated apartments look great, look forward to living here. Special shout-out to Ragen has been super helpful and guided me through the process.

  • Review 96 (2022-05-23 - Rating: 4)

    So I have had issues that are mostly due to old appliances and overall an apt that need to be updated. But it gets 4 stars because much of the staff are just awesome. Seewan in maintenance fixed my ceiling fan, lights and stove. He is quick and very knowledgeable. I appreciate that.

  • Review 97 (2023-03-09 - Rating: 5)

    Ambioris Torres was very helpful friendly. He redid the wiring of my closet lights and also repaired my blinds. He was also very patient with me moving my stuff around so that he had more room to work. He deserves the 5/5 stars!

  • Review 98 (2023-03-01 - Rating: 5)

    I toured with Brandon a few days ago and he and the entire staff are so kind and genuine. I am pleased to say that I will be moving in on 7 March and I am so excited about making Cortland with my new home. Carolyn TorresBest experience I have had.

  • Review 99 (2022-12-16 - Rating: 5)

    I moved here in 2018. Seen three different managements taking care of this community. The moment Cortland mgmt. owned this property they have started re-designing the entire community. Upgrading all vacated apartments. They maintain the community clean. Service is excellent. Had good memories here. My special thanks to Lauren Brown who helped with smooth transition.

  • Review 100 (2023-04-28 - Rating: 5)

    Cortland West Plano ( Lincoln) management is doing a great work to keep the community clean and green. They are coming up with good ideas in the park which is really useful for kids. They are also doing great work on keeping the LED lights on especially in the nights.They are also renovated lot of apartments to look pretty and still some in progress.Great work by Cortland in West Plano team.Keep it up.

  • Review 101 (2022-12-17 - Rating: 5)

    Eric Matinez has done a geat job replaced our faulty ac unit working overnight. Responded to emergency maintenance request immediately after 10pm and jumped into action and fixed very technically complex problem all alone by himself. He has also voluntarily replaced our air filters as well. Very dedicated and thorough professional. Liked his work very much. Best!!

  • Review 102 (2022-12-08 - Rating: 5)

    The Maintenance team is led by Kawan. Everyone on his staff is excellent. Eric fixed a few things and was extremely nice and courteous.Kawan and Eric are excellent reminders that kindness always works out the best. I love my apartment, the management team, maintenance team. Best, Laura S

  • Review 103 (2022-06-01 - Rating: 5)

    This review is based on my experience working with Erick Martinez regarding a maintenance request at our unit. The response to our request was slow, but Erick stopped by late in the evening to make an attempt at resolving our issues. He was able to explain that the issue was beyond any fix he could perform at the time. His actions stopped the leak and prevented further damage to our unit and personal items. His quick actions made all the difference in getting to a resolution. Thanks Erick for your dedication and quick thinking to avoid making this a bigger issue.

  • Review 104 (2023-04-24 - Rating: 5)

    The team has been really helpful. Started my interaction with Anahi Luna and she’s been amazingly helpful. Guided at every step of the process till I signed up. Post sign up, it was Brandon Moss who’s been really helpful all the way, with getting all the artifacts in place and ensuing that my move in was seamless and comfortable. Thank You Anahi and Brandon. Thank You Team Cortland. Hope to make this community my home till I’m around here in Plano.

  • Review 105 (2022-11-05 - Rating: 4)

    Im changing my review from 1 star to 4. Since changing to Courtland Community. The staff is really responsive. The maintenance team is quick, very friendly, and helpful.Landscape is better, along with trash pick around the community.Quite a change from 9 months ago on original post.

  • Review 106 (2023-06-23 - Rating: 5)

    I want to commend Eric for the outstanding job that he did with restoring my thermostat to full functionality. Whether its in the big things or the small things, Eric is truly a professionals professional. May God Bless you Way Too Much, good sir. “Lazy hands make for poverty, but diligent hands bring wealth.” – Proverbs 10:4I want to commend Gilder for the outstanding job he did with fixing the leak from my roof. It has been almost a year and to this day, I have not had ANY problems with ANY leaks. Gilder is truly a professionals professional. May God Bless you Way Too Much, good sir. “In a race, everyone runs, but only one person gets first prize. So run your race to win.” – 1 Corinthians 9:24

  • Review 107 (2022-09-27 - Rating: 5)

    We have been having a leak in the bathroom roof because of old plumbing in newly renovated apartment. Erick Martinez looked it the issue and resolved it right-away by replacing the old parts with new ones. He cleaned my apartment and made sure everything was in place.Really appreciate the Ericks effort in making sure the residents are having a good, safe and clean place to live-in.

  • Review 108 (2023-04-26 - Rating: 5)

    Always a great staff at Cortland West Plano, and that is mainly due to the management knowing how to take care of their employees. Once they are taken care of, the employees are able to take great care of their residents. I would always recommend giving it a look! The soccer field is a plus as well!

  • Review 109 (2023-06-19 - Rating: 5)

    Toured here and see the potential and direction the new management is taking. I’m looking to put my uncle in a place near my parents, but not yet ready for him to be in a senior property. There’s a 55+ next door so I think I can get him here for now then easy shift him next door when the time comes. Lovely outside spaces here for him to enjoy.—————Drove back through here and WOW! It’s gotten even better. Coming back to look for myself when my lease is up in the fall!

  • Review 110 (2022-05-25 - Rating: 4)

    The maintenance service is good in Cortland West Plano. Kelvin has serviced our maintenance requests last couple of times and the service is really good. The Public park which is at walkable distance is the highlight of this apartment. I am giving 1 star less only because of the recent increase in the rent due to market correction(is what the staff say).

  • Review 111 (2022-05-30 - Rating: 5)

    Ive lived in this community for almost 16 years. The current unit Im in has brought me the most issues with past service being unsatisfactory as the prior management teams did not seem to take my concerns seriously. This past month I had serious leaking and water damage issues due to a remodelling of the apartment above me. The first maintenance man attempted to find the issue but failed to return to fix it! I came home from vacation to my daughters room being flooded! Erick responded to the new work order...He found the problem, dispatched the correct team to fix it and finally the problem was resolved. The same occurred in my master bath within days and Erick did not hesitate to resolve the matter! How refreshing it is to finally have a service man who actually cares about their tenants and their comfortable living in your community. Thank you!!!

  • Review 112 (2021-10-29 - Rating: 5)

    The property is nice and the views are great. Maintenance is super helpful and a life saver when my heater wasnt working. The guy that came was super respectful and answered all my questions that I had. I think hes new but not sure. Tall guy and slim. I think his name was Ralph.

  • Review 113 (2022-05-28 - Rating: 5)

    I should thank Kelvin for providing service , fixing lights and sink stopper issue. He was very polite and got my two requests completed quickly. Next time , I would definitely want him to address my requests 🙂

  • Review 114 (2022-06-09 - Rating: 4)

    I lived here almost two years. First year was under Lincoln management and second year was under Cortland management. I can very clearly see the difference between two managements. Lincoln team was very lazy and ignorant and lenient towards the issues and violations in the community. They are the one responsible for destroying the beautiful community campus, There was no maintenance at all from the previous management. The place is in a perfect location and the community campus is huge and having lots of trees and greenery and huge ground kids will enjoy. Now that its under Cortland team the improvement is very obvious. Their approach is completely different towards the community maintenance. Cortland team started repairing and renovating the buildings, the amenities. They put strict rules in place to keep this place safe and clean. The best part is Cortland team regularly send the communication regarding any event whether any delay in maintenance or there is any Yoga class or any car parked wrongly or the pool is not accessible. At no time a resident will feel being ignored. Under Cortland team I felt I am being cared for.The big problem is the buildings are too old and left without maintenance for years which is the root cause of many problems like cleanliness and roaches. But I see Cortland team is working hard with renovation and this will definitely bring the beauty back in this community.If you find a renovated unit here then it will be your best decision to move under Cortland management. But one drawback here I found is the majority of the residents who lived here for long do love to keep this place dirty (not sure why but they do make it dirty every where). I know this will be addressed by the Cortland team.Overall I can say my stay was pleasant under this new management.

  • Review 115 (2023-02-11 - Rating: 5)

    Brandon Moss was a pleasure to speak with, he was very knowledgeable of the Cortland West Plano. Although this was not the property for me Brandon assist me other properties within his company that would better fit my needs. I was very grateful for his help and loved the experience that I had with Brandon I decided to tour some of the properties he suggested. Thanks Brandon!!!!!!

  • Review 116 (2022-09-25 - Rating: 5)

    A 10 star shout out to Mike. Had a 3rd leak from a newly installed air conditioning unit. He took care of it, cleaned everything. He goes above and beyond fixing, he solves the issues. Thank you Mike for your courteous and generous spirit.

  • Review 117 (2024-11-12 - Rating: 5)

    Good service done, thank you so much Walter

  • Review 118 (2022-06-22 - Rating: 5)

    George was very helpful in handling my maintenance requests. He did the pest control steps very nicely as he covered each and every corners of my apartment. I am very thankful to him. Appreciate all his help😊

  • Review 119 (2017-01-15 - Rating: 5)

    Stopped by here to get some information and was pleasantly surprised. Not sure why there are negative reviews but I had a positive experience. I had toured a few other apartments prior to stopping at Lincoln but I have to say I felt the most welcome at Lincoln. Chelsea was very helpful and I felt connected and informed. She was easy to talk to and very welcoming. Based on my experience, the customer service here is excellent.The property was well maintained as well.

  • Review 120 (2022-05-29 - Rating: 5)

    It’s been 3 months I moved into the apartment, so far it’s really good experience. The management responds promptly for all the service requests and quick actions. The service personnel are very dedicated and do follow up until the customer is satisfied with resolution. I had a AC issue once and Seewan from the service arrived within 20 mins on emergency request in the late evening 7:30PM. While the issue lasted for a couple of days, Seewan was very accommodating to see through the issue till it was fixed completely. Thank you team Cortland and especially Seewan.

  • Review 121 (2023-07-26 - Rating: 5)

    Kelvin did a wonderful job in installing a plumbing fixture in the washroom. No leaks, no problems. Overall a neat and quick job.

  • Review 122 (2022-12-09 - Rating: 5)

    I want to thank Cortland West Plano for having such an amazing employees like kayla and Erick.Kayla took ownership to help me get the best maintenance person at Cortland West Plan Erick M. to fix the issues below.Erick M. came down asap when informed about what happened below. He got up in attic cleaned out a/c unit which is about year old. They are amazing at making sure everything works perfect. Erick then connected the vent. He also took extra steps to make sure all vent coils were secure. He then checked it to make sure nothing is coming out of them but air. Erick stopped by the next day to make sure I knew exactly what was done. To make sure everything was okay. He also stopped by several days later. He knew how concerned I had been. He wanted to make sure everything was okay and no more issues. I trust him and know if he is doing the work it will always be done correct and completely.Below is what had happened:Got up this morning to see what looked like ashes coming out of air vents. Cleaned it up. Then when I came home to find it iin tub, kitchen on printer, all over box under vent in bedroom with dress for granddaughter bright pink. I freaked out because ash should not be coming out vents.So I called maintenance to put in WR that ash or soot is coming out of vents. After three hours.Which I recalled fire alarms going off in my apartment last week. Erick M. from maintenance came right out, He changed batteries and made sure that there was no other cause for them going off except batteries, After remembering this I to maintenance service number to add to WR.Very thankful as the lady on phone said call 911 to have fire department come out. It should not be doing that and you need to be safe first.Called 911 at this point freaking out and in tears. I lived through fire and the thought of my heater or something could be freaked me out.I am great full to Cortland West Plano for putting safety first.To Kayla for all she did when I was not myself from freak out.To Erick M for all your hard work and for making sure I knew what. Was done and the extra step and care you take in you work.And thank you to all 4 of the Plano firemen that came out when called.

  • Review 123 (2023-11-15 - Rating: 5)

    My experience at Courtland West Plano has been nothing short of fantastic. The staff, with their friendly and helpful demeanor, truly made a positive impact on my stay. From quick responses to inquiries to thoughtful gestures that went above and beyond, the team at Courtland West Plano consistently demonstrated their commitment to resident satisfaction.The genuine hospitality extended beyond the front desk, creating a welcoming atmosphere throughout the entire community. The staffs attention to detail and proactive approach made my daily life more comfortable, turning what could be a typical apartment living experience into something special.Courtland West Plano not only offers well-maintained living spaces but also a staff that adds a personal touch to the resident experience. If youre looking for a place where the team cares about making your stay enjoyable, Courtland West Plano is the perfect choice.

  • Review 124 (2024-11-25 - Rating: 5)

    He was nice and quicky fixed the things

  • Review 125 (2022-12-26 - Rating: 5)

    A wonderful and calm community to live. The leasing office staff are very kind and helpful. The apartments are renovated and equipped with brand new appliances. The service requests are resolved in a day. Walkable distance to Walmart, Sams club, India Bazaar, KFC, Pizza Hut and Taco Bell. Majority of the community are Indians. Strongly recommend the community if you are new to Dallas and dont have a car and if willing to enjoy living in a well organized apartment.

  • Review 126 (2022-07-18 - Rating: 5)

    Erick Martinez is very helpful guy, he fixed our AC problem promptly, fixed battery, compressor fraton liquid. His help is much appreciated.I would like add my appreciation for George for doing great job for pest control

  • Review 127 (2022-07-22 - Rating: 5)

    My family and I moved to Cortland West Plano about 6 weeks ago. From the first weekend we moved in, we had issues with our A/C unit keeping cool. We would set it at 70 degrees and by midafternoon it would be over 80 degrees. The first maintenance guy came out, looked at everything, changed the filters, and said it should work now, nope. Called it in again and another guy came out and thought it was something different and they called the A/C company to change out the unit outside, and said that should work, nope. Called it in again and they sent the first guy out again. He looked it over again and stuck his head into the attic and said it had one long-line going to the living room area and it split to two registers and thats why the air was hardly blowing. He said everything was working fine, but unfortunately the airflow could not be fixed. About a week or two later I went in and talked to Regan and asked what we could do to fix this, and she sent another guy over. Seawan came in and looked it over and said he wants to come back in the morning and go into the attic to look around. Next day Seawan came in with another gentleman named Karwan, and they went into the attic. They found three lines disconnected from the registers, re-connected the lines, and taped up some other areas. Wow, I now have chilly air coming out of all the vents and I can move my furniture out of my cold bedroom back into the living room. I just want to say thank you to Regan for handling the maintenance crew and a thank you for a job well done to Seawan and Karwan for taking this to the next level and looking at every bit (even the small things) to make sure it was working the way it should. Next fix I will ask for them personally. On a second note, George the pest control guy just came in and sprayed the unit. George was very professional and was thorough in his job. Thank you George for a job well done.

  • Review 128 (2023-04-29 - Rating: 5)

    Brandon was very helpful. He was detailed in telling us the amenities. He even took out extra time to show us all the amenities in the apartment. He was very informative, and helped us out so much. Thank you Brandon!

  • Review 129 (2021-07-13 - Rating: 5)

    I have lived here 19 years and have never had 1 problem. The current office staff (all the girls) work very hard to handle any issue you may have and are very professional.I feel very lucky that I have had great neighbors that all get along and we all look out for one another.This has been my home for a long time and Im very pleased with everything here!

  • Review 130 (2023-03-31 - Rating: 5)

    Pure professional team and helped me with all process very smoothly starting from Tour till the keys handover. Main good thing is they are very prompt in attending calls and returning back incase missed.

  • Review 131 (2021-05-08 - Rating: 5)

    The office ladies are super nice! Ashley helped me through the moving process. I lived 2 hours away and she helped keep in contact with me. They were all patient and compassionate. Haven’t been here more than a week but they were truly a good help.

  • Review 132 (2022-11-18 - Rating: 5)

    Many Thanks, @Kelvin Sanchez.We live in Cortland West Plano for about an year now. Recently, we had an issue with a leaking tap in the Kitchen. The management acted as soon as we raised the request. Kelvin, the Maintenance Technican at Cortland West Plano was able to identify the cause and fixed the leaking tap at an earliest time. We appreciate the great team work and Kelvins commitment in solving the residents issues with care.

  • Review 133 (2022-08-11 - Rating: 5)

    We recently moved to Cortland West Plano, maintenance technician Kelvin Sanchez done a great job fixing most of the service requests in very short notice.Tyler, Regan & Kelvin you guys made our move smoother from West to Central. Thank you once again!

  • Review 134 (2022-09-13 - Rating: 5)

    Erick was so awesome !! Cortland is grateful to have him as an employee. He stayed for over 3 hours to help clean out our vents. He was patient and kind and always had a smile on his face. Thank you Erick for your help!!!!

  • Review 135 (2023-02-12 - Rating: 5)

    Brandon was very helpful. I was interested in moving to the area and I spoke with him and he was very knowledgeable. Ultimately, I renewed where I was but will keep this property in mind. I highly suggest you ask for him if you’re searching for a beautiful home in that area.

  • Review 136 (2021-10-28 - Rating: 5)

    Ralph the maintenance guy went above and beyond to repair my service requests. He was very informative and did not take a long time at completing my repair. I’ve had a lot of maintenance men do repair work at my unit in the past and he’s by far the best!! Kudos to him!!

  • Review 137 (2023-08-24 - Rating: 5)

    Great place to call home! There are many dedicated staff members ensuring that residents are taken care of. Cortland West Plano also has a great community feel. Highly recommend.

  • Review 138 (2022-06-01 - Rating: 4)

    I am living here for almost > 6 years. And i have good experience overall in living here. The amenities of this apartment is the best part of it. A good park facility is available and it is good for families and kids for enjoying.Recently faced AC issue and water heater issue at my house. In both of the cases, our maintenance team member called Erick Lomelin came and fixed both the issues. Also he explained what is the issue and how he has fixed both issues. He is very nice and having learning ability and trying to resolve the issues as quickly as possible. This type of maintenance team member makes cotland apartment living is easy and gives good response and experience.I would like to appreciate maintenance team member called “seewan” who is technically strong and fixed water leak issues and dishwasher issues as easy..

  • Review 139 (2023-09-13 - Rating: 5)

    Karwan did an excellent job in fixing up the bidet on time and with fully satisfied work. Appreciate husband work and his commitment.

  • Review 140 (2022-05-21 - Rating: 5)

    Ragen introduced to me to this place, and it’s outstanding. It definitely helped to have such a nice leasing rep too. I would definitely recommend living here, and to get Ragen to set you up. I’m normally really bad with names, but she was so great that I made sure to remember it, because I wanted people to see it. Awesome rep, awesome place!

  • Review 141 (2021-10-27 - Rating: 5)

    Miranda gave me one of the best apartment tours I have had! After reading some of the reviews this apartment complex had, I was quite perplexed because I wasn’t sure if it was the apartment for me. Miranda not only answered all of my questions with everything I wanted to hear, but she made me feel welcomed AND she went above and beyond to mention the reviews and the ideas they were trying to implement to guarantee a better experience for all their clients. The apartments we’re absolutely beautiful and Miranda just added more of a sparkle to them!

  • Review 142 (2024-03-02 - Rating: 5)

    Great location an amazing apartments! Tiana was super helpful and informative during our visit. Definitely our top pick and we are looking forward to moving in soon!!!

  • Review 143 (2022-09-20 - Rating: 5)

    Great place to live with lots of amenities. Service is great. I had a special plumbing request and Kelvin was really professional and friendly. Got the job done really efficiently and in time. Would certainly recommend.

  • Review 144 (2022-09-16 - Rating: 5)

    I want to commend Erick Martinez, Karwan Ismael, and Gilder (not sure of last name) for their outstanding work in helping to resolve the leak that was coming from my roof via the dishwasher upstairs. All of these gentlemen have a great deal of integrity and were professional from the word go. They are a credit to their industry.

  • Review 145 (2021-02-01 - Rating: 5)

    Mike has been my maintenance man for a few years and has always been reliable and courteous. He has gone above and beyond my expectations on many occasions. Not only is he professional, but he is kind and has a great sense of humor. I always appreciate the work he does.

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