Cortland North Plano

Photo of Cortland North Plano

Located in Houston, Texas

Address: 9601 Custer Rd, Plano, TX 75025, United States

Phone: +1 469-747-1405

Rating: 4.4

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Basketball court
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dog park
  • Dogs allowed

Categories

  • Apartment complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-06-22 - Rating: 5)

    I am new to the area and chose this apartment while I was still living at home and never even getting to view it before moving in. To say that I was pleased is an understatement. The views all through the complex are amazing. We were lucky enough to get a unit close to the creek and hear the water anytime we stepped out on to our balcony. The maintenance staff is the best and very quick to respond. Lastly, the office staff just as amazing always friendly, understanding, and go above and beyond to help. Another bonus is all the great perks like food trucks, random free breakfast, and at Christmas a gift-wrapping station. I only moved due to needing something closer to work. The move out process was just as smooth and guided as the move in. Thank you Cortland North!

  • Review 2 (2024-11-10 - Rating: 5)

    This is going to be a long review, but thatā€™s only because I really like this place. For anyone new to Dallas or Texas, this apartment community feels like the perfect first stop. Hereā€™s why:1. Ideal LocationThis community is centrally located in North Plano, making it incredibly convenient for getting around. Itā€™s close to Highway 121, which simplifies commuting if your office is along 121 or the Dallas North Tollway. Itā€™s also near major amenities and business hubs in Frisco, Allen, and Plano. Frisco offers great shopping, a public library, and job opportunities; Allen has popular grocery stores like HEB and Chinese supermarkets; and Plano has excellent recreation centers. McKinney, another rapidly growing city, is also just a short drive away. Adding to the convenience, a new HEB is expected to open just a mile away in the near future.Additionally, the apartment is zoned within Friscoā€™s highly-rated school district, which makes it an excellent choice for families with kids.2. Well-Designed CommunityThough not a massive community, itā€™s thoughtfully designed with amenities that make it feel complete. Thereā€™s a swimming pool near the leasing office, playgrounds, basketball and tennis courts, and a gym, providing plenty of recreational options. A scenic trail winds through the property, with certain areas feeling like a small forest, which adds to the communityā€™s charm. Two creeks run through the property, home to fish and frogs, bringing a lively, natural element to the environment.3. Great Floor PlanIā€™m especially fond of the Alma floor plan (3-bedroom). In my opinion, itā€™s the best apartment layout Iā€™ve seen. The 3-bed, 2-bath, 1,399 sq. ft. unit comfortably meets the needs of a family with two kidsā€”and Iā€™ve even managed to make it work with three!4. Reliable Maintenance TeamThe community has a dependable maintenance team that takes excellent care of the property. They respond promptly to maintenance requests, ensuring that issues are addressed quickly. From air conditioning repairs to fixing blinds, they handle it all efficiently, which makes living here hassle-free.5. Choosing the Best Location Within the CommunityIf youā€™re considering renting here, I recommend visiting the property before signing a lease to pick the best location within the community. Some apartments face west toward the golf course, which usually means more breeze, while others overlook the creeks or are closer to the pool, these are the better apartments in my opinion. Personally, I prefer the second floor, as it avoids the noise from the air conditioning vents that can be more noticeable on the ground floor, and is not too hot during Texas Summer.Iā€™m definitely going to miss this placeā€”the friendly people, the peaceful surroundings, and the free coffee!

  • Review 3 (2022-12-05 - Rating: 5)

    I have lived at Cortland North Plano for 8 months. It is a very nice apartment complex in the northern part of Plano close to both the Hwy 121 toll road and Hwy 75. The apartment itself is very well appointed, with a view of the wooded area surrounding the complex.As an avid walker I have access to a trail that follows a small creek running through the grounds and access to the Ridgeview golf course with miles of cart paths on which one can walk. There is also an excellent lap pool for summer exercise, in addition to two well used lounging pools.One standout of the entire operation is the sense of community that the management tries to foster. As a result, there is a feeling of friendliness here. Residents frequently post messages regarding items for sale or services offered. And there are several interest groups for people to join. Plus, an added bonus is itā€™s a smoke-free complex.As for the management, they are very responsive and the leasing team is very helpful in finding the right apartment to fit your needs. In addition, maintenance is quick and competent.So if youā€™re looking for an apartment complex with good amenities in a natural environment, I highly recommend Cortland North Plano.

  • Review 4 (2022-08-12 - Rating: 5)

    If youre looking for an amazing apartment complex? This is hands down the best. The amenities are great, and I have to say I am still so constantly surprised by whats available. The community is very interactive, there are things to do daily. Since we have been here they have done fundraisers, parties, and Im just really pleased to feel like the place eim living, actually cares. They are prompt with services calls, addressing issues, and endeavoring to resolve those things. I love my apartment, I love that I can have my pets here no issues. I have already recommended this to a few friends. I cannot speak more highly of this place.

  • Review 5 (2024-01-29 - Rating: 5)

    I currently reside in this apartment, and I must say it has been a wonderful experience! The staff, particularly Celso, is fantastic and always ready to provide assistance.Carlos from the maintenance team provided outstanding service. He exceeded expectations in addressing an issue with our apartments A/C - Heater during the night. His professionalism and reliability left us highly satisfied with his assistance.

  • Review 6 (2023-08-15 - Rating: 5)

    This apartment is so nice to live with kid. Nice pool and playgrounds, spacious yard is kids friendly. Many staffs including Ruth and Celso in Leasing office are so kind and always trying to respond quickly to residents requests. I moved in this apartment from another apartment in Plano this June, but Cortland north plano is much better place to live.

  • Review 7 (2024-09-12 - Rating: 5)

    Been living at cortland of north Plano ( formerly Bella estates, formerly The mansions at Bella vida ) for over 10 years. Eddie ( high class employee ) and his team have done outstanding work since they stepped foot on the premise. Professional, timely, outstanding, and high class work are just a few of the words Iā€™d use to describe the Eddie and his team here at Cortland of north Plano. As long as theyā€™re here, Cortland and its residents will continue to be in great hands. Thanks for all the hard work and thought yā€™all put into the property, but most importantly, itā€™s residents.

  • Review 8 (2024-10-02 - Rating: 5)

    Iā€™m the new one moving in this kindly apparent. The lovely place and kindly person in this place all gave me wonderful advice. I am so glad to live in this beautiful apartment.

  • Review 9 (2024-03-07 - Rating: 5)

    I am a resident of Cortland north,I am writing this review after my 1 year stay at Cortland.Its an excellent community with great commitment,service to the residents.It has great floor plans,with new appliances and neatly maintained premises.their dedication to service is at top level.For a reference:we realised that our toilet is clogged on Saturday night at around 1:30 AM and we dialled to the 24*7 hotline number provided by the community.To our surprise the person turned up by 2:15 AM and resolved our issue.what more can we expect from a community!!!not just this,any issue gets resolved in a commendable time line.I strongly recommend Cortland north plano for a hassle free experience.

  • Review 10 (2024-03-30 - Rating: 5)

    My husband and I have lived at Courtland North Plano for over 3 1/2 years and love it here! Sierra, in management at this property, is EXTREMELY helpful, has exceptional listening and communication skills and this is one of the reasons we have been at this property so long! The maintenance team is above average and will fix service requests in a timely manner as well! Francisco is part of the maintenance team and has been above average as well! One thing that I feel is personally important is the safety and security this property has is again above average. The property has wonderful amenities for families, dog owners as well. I highly recommend Courtland North Plano 100%!

  • Review 11 (2024-08-01 - Rating: 5)

    Sierra was wonderful during our move in process. She is genuinely an irreplaceable asset to the Cortland team. We would not be here without her. Thank you Sierra!

  • Review 12 (2022-03-25 - Rating: 5)

    This place is honestly amazing from the scenic views in the complex to the great atmosphere between residence and staff. This is a great active community they do something AT LEAST once a month to get the residence involved wether it be a pool party or a food truck. Iā€™ve been here for almost a year and love everything about our apartment and community!

  • Review 13 (2024-01-26 - Rating: 5)

    A clean and diverse community with beautiful scenery, plenty of tress, a fantastic gym, 3 pools and so much more. Fernando did some maintenance when I first moved in and I couldnā€™t be happier with not only the job he did but his demeanor and personality. Great guy, great living experience, highly recommend

  • Review 14 (2024-01-24 - Rating: 5)

    Carlos from the maintenance team was excellent. He went above and beyond with his service for our apartment. We recently moved in and he helped us install our television and fix a few issues in the apartment. He was professional and reliable and we are extremely pleased with his service.

  • Review 15 (2023-11-14 - Rating: 4)

    My wife and I lived here for a year and we had good experience living here. The club house is really nice and the pools are nice. The apartment complex is quiet. The maintenance team are nice and responsive to work orders. One thing I dislike is they didnt emphasize the parking policy. There were sometimes guest or random people parked in the covered parking spaces . They mentioned they will have security but never once I saw security patrolling the complex.

  • Review 16 (2023-09-11 - Rating: 5)

    We lived in Cortland North Plano for a year, and I cannot explain how satisfied we were. This community is managed by Ms. Sierra Snow, who is perfect, very responsible, nice, and helpful. The amenities are very clean, safe, and luxurious. The maintenance, which is 24/7, is great as well. I want to share an experience we had recently with them.It was 9 pm, and we realized the AC did not work, and the inside temperature was 87 degrees. We called maintenance, and they said they would call us back. After 5 minutes, they called us and said somebody was coming to fix it. It was 9:20 pm when they arrived with a temporary air conditioner, installed it in the windows, and said it was just for tonight, and they would fix it tomorrow. Oh my god, it was fantastic. We called them at 9, and they fixed the problem at 9:20. It was the best experience with apartment maintenance during the 7 years I have lived in an apartment.

  • Review 17 (2023-07-29 - Rating: 5)

    We visited the Cortland North Plano office to rent an apartment. The maintenance of the community was great. They have all the required amenities. The leasing agent Karen was so kind and she shown all the 3 Bed apartments available according to our requirement. It was so hot outside, but she still shown every available apartment and amenities with so much patience. She walk us through all the things in detail. Overall we had great experience with these apartments.

  • Review 18 (2023-08-15 - Rating: 5)

    I lived in this community for a while and it was a very pleasant experience. Lots of trees and a golf course view on the rear end with all amenities. The renovated apartments have all brand new appliances. The staff is very courteous and prompt to respond to any requests. I would like to call out Sierra Snow who is the Resident experience manager for making my move out so smooth and seamless. She was always helpful when I approached her. Also, I have to mention Francisco from maintenance dept who steps up and goes above and beyond everytime I interacted with him.

  • Review 19 (2023-11-09 - Rating: 5)

    Although I havenā€™t started living there, I did go for a tour and was taken aback by the amazing customer service I received. I had gone to about 8-9 apartments in one day but what set my appointment at Cortland apart was how helpful, kind and, knowledgeable Ruth was. She truly listened to what my needs were, what I wanted and found me a floor plan that met my needs. Even though there was some technical difficulty getting into one apartment, Ruth kept a smile on her face and rushed to get us a tour of the apartment. It was truly a pleasure to find such a beautiful apartment with such great staff there as well. Thanks again Ruth

  • Review 20 (2023-11-16 - Rating: 5)

    We had a great representative by the name of Celso to help us get settled into our new apartment in new surroundings. Great atmosphere and amenities. The workout and pool areas are second to none! All staff are friendly and very helpful and quick to assist with any issue or concern you may have.

  • Review 21 (2024-03-16 - Rating: 5)

    Great experience touring Cortland North, the staff were really helpful providing important details regarding a plan and timeline as I approach my move in and prompt responses to any questions Iā€™ve had a long the way. Huge shoutout to Celso! Very personable and resourceful while I toured a unit.

  • Review 22 (2023-12-08 - Rating: 5)

    I have been living here for over a year. I had an amazing experience, and I am so pleased with the service that I always receive from Julissa and her team. The apartments are well maintain and the complex always looking clean šŸ™šŸ»! Thank you!

  • Review 23 (2023-03-07 - Rating: 5)

    I will give 100 stars if I could. The community is beautiful. Residents here are nice! Leasing staff answered all my questions. Big thanks to Haley, Randi, and Tasha! They are always trying to help with any issues. One call is more than enough to have all your problem resolved ! The service team is super! Shoutout to Francisco! He is very professional and very responsive. He got my service tickets resolved within the same day! Francisco also helped my putting my early arriving packages in a secure place. He made my move-in much easier! Helped me moving large furniture packages to my unit which I cant make it by myself. Thank you again!

  • Review 24 (2024-01-31 - Rating: 5)

    Ruth is top notch, professional, friendly and beautiful. She is professional, welcoming, approaching and detail oriented with the depth knowledge and friendly leasing agent on my walk in tour of this apartment. Looking forward to the stay. Ruth you get more than 5 stars .

  • Review 25 (2023-05-30 - Rating: 5)

    The community at Cortland of North Plano is second to none. The managerial staff were very knowledgeable and welcoming and exceeded all my expectations. They took time to assist with all of my concerns and questions as they walked me through the process. Ive never had a home where Ive felt more secure and safe!

  • Review 26 (2024-05-02 - Rating: 5)

    Extremely happy with Cortland services... I would like to mention a special name @ Carlos ... Outstanding job ... When we raise a request, you are very helpful.Thanks for your service

  • Review 27 (2024-02-14 - Rating: 5)

    Sierrra Snow is great to work with! Pleasant, friendly, professional and quickly responsive to facilitate matters when it comes to leasing and having all the paperwork in perfect order. Thank you, Sierra for your assistance today! I really appreciate you!

  • Review 28 (2020-12-08 - Rating: 5)

    Absolutely love living here! Everyone is so friendly and helpful in the leasing office. Kaitlin the community manager is just amazing! Weā€™re so thankful for her. The grounds are well kept, with a beautiful trail for the kids to explore. The maintenance team is top notch! Carlos in maintenance was very prompt, professional and friendly! He wore his mask and genuinely seemed happy to help. Everyone here has always shown such great care and concern for our family. So blessed we found such a great place to call home!

  • Review 29 (2023-11-15 - Rating: 5)

    Excellent community and customer service. I personally interacted with Celso multiple times, he has been very friendly and approachable. Helped me on multiple things multiple times. Would love to stay longer in this community.

  • Review 30 (2023-11-19 - Rating: 5)

    My family and I had the pleasure of residing at Cortland North Plano for over a year, and I must say, its been an extraordinary experience. From the outset, the warmth and professionalism of the entire leasing office team set the tone for our stay.A special mention goes to Celso Funez, whose assistance was invaluable. Celsos approach to service is exemplary - always available, incredibly helpful, and quick to address any issues. His dedication not only made our stay comfortable but also left us with a lasting impression of the communitys commitment to its residents.The community has a welcoming atmosphere, complemented by well-thought-out guidelines and rules that ensure everything runs smoothly. This sense of order and community spirit makes living here truly enjoyable.For anyone considering making Cortland North Plano their home, we wholeheartedly recommend it.

  • Review 31 (2023-03-14 - Rating: 5)

    My experience here at Cortland has been amazing so far. I love my apartment,, the complex amenities are amazing, and the inclusive community aspect is welcoming. Maintenence is top tier here. Huge thank you to the amazing maintenance man, Francisco. Hes always a huge help, is very knowledgeable, and completes tasks in a timely manner.

  • Review 32 (2023-03-22 - Rating: 4)

    Peaceful community, nice staff and maintenance. But poor trash service. Their attached-garage apartments are superb in their own, nice and spacious.And if you donā€™t have an attached or even outside garage then parking is a mess. But still 5-stars on the helpful staff.

  • Review 33 (2022-08-09 - Rating: 5)

    Cortland North Plano is a beautiful community. From having an immense amount of amenities to luxury home living. The quality and activities provided are absolutely amazing and far beyond other communities. Although it doesnā€™t stop there, the staff is incredible. The customer service provided is very personable and helpful. The Management is my favorite from any community I have chose to reside. I have yet to meet a staff member that did not welcome me with a smile and solution to any problem I may have. I love this community and staff!

  • Review 34 (2023-07-10 - Rating: 5)

    I helped my family move into this apartment recently and even I was sad to leave these lovely apartments! I saw how all the grounds and maintenance workers were extremely attentive and hard working the moment we pulled in. The office staff was impressive (honorable mentions: Jalissa, Karen, Celso, and Ruth), and helped with all of our questions. And to top it off, this community is extremely diverse and everyone I met was so kind. CORTLAND NORTH PLANO HAS THE BEST POOL PARTIES!!!!! Iā€™m considering moving here nowšŸ¤«

  • Review 35 (2023-03-29 - Rating: 5)

    The maintenance services overall are absolutely excellent. The way they take care of the property is phenomenal.Services that Iā€™ve needed at my unit always handled by the same person Francisco heā€™s been outstanding always has Highland sees me in the parking lot if thereā€™s anything he can do for me real good man and a have!

  • Review 36 (2023-03-13 - Rating: 5)

    We toured with Tasha and she was wonderful! Her sincerity and dedication towards work was beyond impressive. She made sure she helped us with each and every step of the application. Thank you Tasha for taking excessive time guiding us. On the whole it was a good start for us with Cortland.

  • Review 37 (2024-01-15 - Rating: 5)

    FOLLOWā€”UP:Itā€™s been about 3yrs and I have made my way back to this beautiful Cortland North Plano community. The front office staff is still top notch! Iā€™ve worked a lot with Celso, who is absolutely fantastic and goes above and beyond to help and make residents feel valued. As for the maintenance team, they are also still AMAZING! I recently was dealing with a frozen pipe, which was pretty scary, but the fabulous maintenance team was on it right away! I was lucky to have Guillermo and Carlos work on this matter. Their follow-up and dedication to resolving the issue was really astonishing. I was very worried at first but Carlos did a great job at reassuring me of the situation and getting to the bottom of the matter. I would HIGHLY recommend Carlos for any maintenance issue. Heā€™s super knowledgeable and helpful. And Guillermo was just as great! Iā€™m very satisfied with my resident experience here at Cortland North Plano! :)3yrs Ago:Everyone has been extremely helpful and friendly. The entire leasing office is always so professional and welcoming. Lauren was our leasing agent and I couldnt have asked for better service! Mike in maintenance is fantastic as well! He is courteous, professional and prompt. They definitely do a great job of making us feel comfortable and happy with living here.

  • Review 38 (2023-05-15 - Rating: 5)

    Francisco is such a nice and wonderful man! He has been a great help ever since I had a few issues with my AC. He goes over what caused the problem and explains what he would do as a solution if you ask him. Provides excellent customer service!

  • Review 39 (2021-10-14 - Rating: 5)

    I would highly give 5 stars to that beautiful complex, decorations and apartments are beautiful specially after the remodeling me and my parents have been living there for almost 4 years now clean and good environment. I would love to thank Egniz, the manager who helped us so much with our new apartment very good customer service and appreciate her hard work with us nothing can explain how me and my parents are happy with our new apartment. Also the maintenance crew very nice and helpful and come always on time very fast on requests. Iā€™m more than happy to be here with this team management and excellent maintenance. And also would like to say that the pool here is so clean and relaxing the view is amazing couches and lights are beautiful.

  • Review 40 (2024-05-17 - Rating: 5)

    Shout out to Francisco with the North Plano Cortland Maintenance team! He is always a pleasure to work with. He always has the BEST professional attitude while working. He is always a pleasure to have in my home. I hope the North Plano team realizes how awesome he is!! THANKS FRANCISCO!!!

  • Review 41 (2021-10-12 - Rating: 5)

    We love this community!Being within the industry moving and searching for an apartment is hard.. From start to finish this team has been amazing. Grounds are well kept, the office staff is always nice and helpful. Management dose a great job at keeping the community engaged with activities and events.All in all this community feels more like a home than an apartment.

  • Review 42 (2019-11-12 - Rating: 5)

    I have lived in Bella Vida Estates by for the past 4 years and I have really enjoyed living here. Me and my kiddos have met some great neighbors that we can forever call family! We love the schools and we feel safe in our community. The staff here at Bella Vida have always been great, but the new Cortland staff has been amazing! I have nothing bad to say. Kaitlyn, the Property Manager is one of the hardest working people in the business. She is not afraid to get her stilettos dirty, literally! :) I always see her on property making sure things get done, high heels and all, and she always has the biggest smile on her face. Lorenzo in the leasing office always greets me with the biggest smile, and makes sure that I am taken care of. The entire staff does! I have never walked away feeling unsatisfied. The maintenance staff are very friendly and always wave when I drive by. Ash and Eduardo recently completed several service requests I made and they did a great job of getting it done in a timely manner. I have lived in Greystar communities since I moved to Texas 7 years ago, and this new community owned by Cortland is the one I would say feels more like home. I love my community!

  • Review 43 (2023-09-30 - Rating: 5)

    Great Apartments with lost of amenities and one of the best gym Ive ever seen. Sanneh was very professional and wonderful in assisting my fiancƩ and I find an apartment that suits our needs. They have many walking trails and places for pets.

  • Review 44 (2021-05-19 - Rating: 5)

    I visited my older sister whom lives at the Cortland in North Plano, this place has to be, hands down, the most clean and aesthetically pleasing apartments I have ever seen! The grounds are huge with plenty of spots to sit and take in all the sun and fresh air you want! The location is awesome, youā€™re not too far into town but just close enough. The gym was great my only suggestion for that would be to add another squat rack or smiths machine. The pool was beautiful, although I visited in January and wasnā€™t able to take an actual swim, it was very clean and well maintained! I would definitely consider this as a first choice if I were ever relocating into the Dallas/Plano/Frisco area!

  • Review 45 (2019-09-12 - Rating: 5)

    Weā€™ve lived here for about a year and have loved it. Management makes you feel heard and are incredibly friendly. All the residents we come across are also very friendly and this is a family friendly complex. The gym is impressive, especially for an apartment complex and is one of my favorite features. There is also a gaming room if youā€™re into that. The pools are by far my favorite feature and we love hanging out poolside getting to know our neighbors. A quiet complex and a management team that is continuously working on bettering the community sets this complex apart.

  • Review 46 (2020-10-23 - Rating: 5)

    A quick comment about the maintenance team: Since being under new management, in the handful of times that weve needed them, the team has shown up quickly, been kind and respectful, listened to my concerns and worked quickly to solve all issues. Most recently, Alfonzo and another young gentleman helped with a refrigerator issue that the previous management & maintenance team never wanted to properly help me with. Every part of the experience was comfortable and Im 100% satisfied with the results of the work they did.As for the office staff, each time Ive needed their assistance, whether via phone call, email, or a few times in person, theyve been polite and eager to help.Living here has been a great experience overall, and we will miss this place whenever the day comes that we have to move.

  • Review 47 (2022-09-28 - Rating: 5)

    9-28-2022 This complex went through renovations in 2021 and my wife and I were in an apt post-renovation. The maintenance request list was light but when we did have requests they were taken seriously, quickly, and with great attitudes. 5 starts for Maintenance.The Admin Office was also extremely responsive and transparent to all of my questions and concerns. 5 stars for Admin Office.This place is heading in a good, positive direction. Well miss living there.

  • Review 48 (2022-09-24 - Rating: 5)

    Cortland North Plano would be a great place to live; the staff is excellent and easy to communicate with. They were super friendly, professional, and respectful! When I visited the property, they went out there way to make me feel welcome. I love everything about Cortland North Plano. It is precisely what I hoped for, and I did a lot of apartment shopping, and none of them felt as welcoming as Cortland North Plano. The apartment complex is not just outstanding; its location is terrific, with restaurants, movies, walking trails, and stores close by. Run, dont walk to lease an apartment here.

  • Review 49 (2022-11-16 - Rating: 5)

    Loved working with Cortlands leasing office. Very professional, punctual and great communication skills. I have visited many communities before setting on this one and very happy with my choice. Great on-site amenities and they do a great job of maintaining the place for their residents to enjoy.

  • Review 50 (2020-09-10 - Rating: 5)

    I love living here so, so much! Its so quiet and the nature trail is beautiful. Also being next to a golf course with a walking trail is amazing - so if youre super about green and nature, this is the place for you. Office staff is the sweetest and the manager Kaitlin is awesome!!(Also my cat gives a five star as well for the maintenance staff. She enjoys them talking to her when they come by.)

  • Review 51 (2021-10-26 - Rating: 5)

    The team is awesome! The grounds are well manicured and cared for and the office staff is very helpful, nice and professional. I am really impressed with the level of engagement that the Management staff provides from the activities to the events that are held within this community.This living community feels relaxed and will make you feel right at home with a sense of belonging in your space.

  • Review 52 (2022-08-09 - Rating: 5)

    I have lived here for 2 years and I love it!! It is a beautiful community with a ton of nature, especially for being so close to everything you need in Plano/Frisco! There is a whole nature trail that runs through the middle of the community as well as a very large golf course behind it. The team is very on top of things and super helpful! The renovations are very nice and the layouts are spacious and bright!

  • Review 53 (2021-05-19 - Rating: 5)

    We looked at this apartment complex back in December of 2020! We were locating from AZ and this place felt like home from the beginning. We looked at about 8 different apartments when we were down here and this one is the one we decided to go with! We moved in about 3 weeks ago and absolutely LOVE IT here. The people are wonderful. The amenities are to die for. These apartments offer yards which was perfect for our two fur babies! The apartments themselves are beautiful. And the best part, there is a creek that runs though the complex. This property is so beautiful.And to put the cherry on top, on Monday, Wednesdays and Fridayā€™s they offer the community the best breakfast and lunch from the sweetest Patty. Her food is amazing and help when I have a busy morning or afternoon!Thank you cortland for going above and beyond. We are SO happy we picked you to be our new home. ā¤ļø

  • Review 54 (2023-03-01 - Rating: 5)

    Tasha was amazing and welcoming! She took her time to allow me to take in the area as if I were already living there. The facility was well-kept in all areas with astonishing views. I cant wait to live and be a part of the community here.

  • Review 55 (2022-11-07 - Rating: 5)

    The club house is very spacious with such a modern decoration, it is equipped with everything necessary, plus an immaculate game room. It overlook a swimming pool and nearby parking. This is real good choice. The cleanliness and the organization are remarkable. I recommend and would use again.

  • Review 56 (2015-02-23 - Rating: 5)

    We had a pleasant second story unit overlooking a little creek with a park area around it. We lived there from June of 2013 to October 2014. Over that time the management changed, and, I think, for the better. After that, response to repair issues was quick and thorough, even though sometimes late at night. The maintenance guy, Marlin, was always friendly, and knew his stuff. We enjoyed the pools, which were always clean, and the tennis court is pleasantly located next to the golf course. They were good about keeping the grounds picked up and making pet owners responsible. And there was always covered parking available no matter what time of night we got in. The garage rental is a deal---you get more square footage per dollar than if you rented an outside storage unit. The only down side to the place is that the buildings are three stories--that means there is 1/3 more people coming and going than in complexes with two-story buildings.Although apartment life is not necessarily for us, Bela Vida was a nice place for us to stay between our downsize and our next house. The managers work long and hard to try to make it a nice place. If you move there and obey the rules, you will enjoy your stay.

  • Review 57 (2023-06-16 - Rating: 5)

    My apartment search started in January 2020. I toured 3 Cortland properties. After my visit with Michael at Cortland North Plano in January I added this property as my top #3. I revisit again in March prior to Covid19 with my children and we had the pleasure of meeting with Michael again and we were sold! Mind you, my move in date was not until mid-July! I signed the lease with in the same week and paid all fees. Throughout the summer Michael was available to answer all questions for me to make a smooth transition. The day of moving was so smooth as I had already paid everything upfront. All I needed was the keys. So far my family and I are enjoying our new home. Thanks to Cortland Properties and Michael for making my transition the best!.Edited March 2023. I am still a current resident on this property. While each property has it owns issues. I have not experienced any issues other than neighbors that live above me but that comes with apartment living. My family and I love it here. Maintenance has been revamped and they get the job done. I always look forward to Francisco covering my requests. He cares! He goes over and beyond and gets the job done to ensure he does not have return! Thank You!

  • Review 58 (2022-07-15 - Rating: 5)

    Staff was extremely helpful and accommodating while I was helping a friend navigate through a eviction. It was nice and refreshing to see a apartment complex manager/ staff smiling and friendly, most importantly helpful, knowledgeable about programs and willing to work with the tenant to navigate through the process.

  • Review 59 (2019-12-18 - Rating: 5)

    For the most part these apartments have been very impressive since we moved in over a year ago. Weve also enjoyed a lot of the recent improvements under the new management! The maintenance has been consistently showing up the day of requests with Edward giving friendly service and showing capable skills.

  • Review 60 (2022-08-11 - Rating: 5)

    I have lived here for 2 years and I have had zero issues. The pool is great. The gym is top quality. Maintenance and staff are always friendly and accommodating. The complex id a very safe environment and great for families.

  • Review 61 (2021-05-20 - Rating: 5)

    My husband and I have lived on this property for 8 years! We love this property, the people here, and the new upgrades are nice. We have been through multiple property managers here, and Egniz is our favorite! Sheā€™s been very helpful, sheā€™s on top of things, bringing back community events, etc...The pool was just remodeled last year and I love what they did with it! I also love that fitness classes are back on-site, and I canā€™t wait to add more classes!

  • Review 62 (2020-08-26 - Rating: 5)

    I have been in many apartment complexes in my lifetime and I have to say Bella Vida is by far the best complex I have lived in. I just renewed my lease for another year. In the past year, I have had the best service and treatment by the staff here. From my experience Jasmin Muniz and Lorenzo Caldwell have provided exceptional support and service. They all care!Bella Vida creates a safe and supportive community and they are always enhancing amenities. Its also ideal in location, with easy access to 2 major highways. Love being here!

  • Review 63 (2024-05-17 - Rating: 5)

    Francisco is one of our favorite workers! He is always so helpful / willing to do whatever it takes! 2312 loves him!

  • Review 64 (2023-04-17 - Rating: 5)

    Every time I come to Cortland North Plano I get greeted with a friendly smile. It makes my day every time. But today it was amazing all 4 ladies Egniz,Randi,CanDase and Tasha Were at the front desk and everyone was smiling and greeted me with kindness. This is the best Staff I EVER CAME ACROSS!!!! ā¤ļø

  • Review 65 (2022-08-09 - Rating: 5)

    A beautiful complex to call home!!! Mgmt always schedules fun activities like trick or treat activities, chili cook offs, food trucks and more! I get a weekly newsletter with updates and even quotes or jokes. This shows an attention towards detail so I am comfortable. Very attractive front ofc and clubhouse, TV room, games. Large exercise/weight room above club house. Front desk staff very friendly, dressed well, helpful and knowledgeable. The mgr E. Ricks is very friendly, good listener, takes action quickly when issues arise, and also dresses well. The grounds landscaped beautifully, kept clean with colorful flowers, etc.and nature area enclosed in a canopy of tall trees.Very nice play areas for children, tennis and basketball court. Nice shiny grill for outside grilling. Apt homes renovated with current themes, and clean. Ive been here 4 years and I still love hearing the sounds of children playing at the playground.

  • Review 66 (2019-12-10 - Rating: 5)

    I have lived at this apartment complex through the change of management. I have to say that I was initially skeptical, especially with regard to the quality of maintenance because there were many transition pains. However, I wanted to give this review because I am very pleased with the outcome. Courtland did a very good job of bringing in a reliable and efficient maintenance crew. I would like to recognize Ash in particular because whenever he has handled any of my service requests or even when I see him around the complex, he always has a friendly smile and kind words and is very efficient and thorough in his works.

  • Review 67 (2021-10-11 - Rating: 5)

    I have had nothing but a good experience with them! The complex is safe and quiet, conveniently located, tucked away in a small pocket of nature that affords beautiful scenery. The leasing office has gone above and beyond for me during a transitioning period that couldā€™ve been made difficult with a less cooperative leasing office. I cannot thank them enough for always greeting me with a smile and ready and willing to help! Highly recommend Cortland at North Plano!

  • Review 68 (2021-02-12 - Rating: 5)

    Carlos and Jason from the property maintenance team repaired my apartment heating unit within a very short time after I reported the issue. They were great!Today was one of the coldest days of the year. Their professionalism was very much appreciated and will be positively factored into my decision when lease renewal comes around.

  • Review 69 (2019-09-11 - Rating: 5)

    Last week, a friend and I toured the community after viewing the floor plans online. The community was clean and very well kept. We felt completely safe and everything looked secure and properly managed throughout the tour. The staff, including Lorenzo who showed us the unit for the floor plan were interested in, were all extremely friendly and very interested in ensuring we had the best visit possible. Lorenzo asked all the right questions and made sure to follow up with us directly after the tour. He was extremely professional and we would definitely recommend anyone interested in a luxury apartment community in Plano to look into Bella Vida Estates by Cortland. We will be submitting our application before the weeks end and moving in early October for sure!!! Thank you so much, Lorenzo!!!

  • Review 70 (2022-08-09 - Rating: 5)

    I worked with Randi in the leasing office when looking at the community. She was great and did a wonderful job showing me around the property and explaining the amenities. An unexpected life event came up so I decided to not sign but if I am looking for an apartment in the future this will be my choice!

  • Review 71 (2020-09-08 - Rating: 5)

    Renewing my lease this year has been met with some decisions and challenges that I was not anticipating, but the team, specifically Jasmin Muniz, was so incredibly helpful and went above and beyond to make sure I had the best options available for staying g in the community. I have lived here almost 10 years and this is definitely the BEST management team this community has had.Thank you so very much!

  • Review 72 (2022-11-15 - Rating: 5)

    I love living at North Plano!The community has plenty of amenities like the game room and the clubhouse!Theyā€™re always quick to help me like when I locked myself out of my apartment!Haley is a joy at the front desk and always there to help me navigate the portal!Highly recommend!!

  • Review 73 (2023-11-15 - Rating: 5)

    Moved to this community few months back and found very helpful with the people in leasing office. Especially Celso was very helpful whenever needed anything he was there to support and resolve my queries. Highly recommendā€¦

  • Review 74 (2019-09-12 - Rating: 5)

    I have lived here for 1.5 years and have thoroughly enjoyed it. The staff is always helpful, especially under the new management. The units are quite spacious and modern, with appliances to match. Maintenance is always prompt and in many cases has gone beyond what was asked to resolve an issue with my unit. This is overall a very comfortable place to live in a nice part of Plano.

  • Review 75 (2021-05-20 - Rating: 5)

    I love the community and all it has to offer. Itā€™s been my best experience with an apartment complex so far. Jasmin was extremely knowledgeable and helpful during the tour and in providing information. She did an outstanding job of answering any and all questions we had during the process. I highly recommend Cortland North Plano and to ask for Jasmin when visiting!

  • Review 76 (2021-05-20 - Rating: 5)

    The staff is wonderful!! They genuinely care about helping you every step of the way. From finding the perfect apartment to making sure you are taken care of while moving in. Truly an amazing place to live! Love what Cortland has done to upgrade the apartments.

  • Review 77 (2021-05-21 - Rating: 5)

    As most know, the moving process can be stressful. However, with the help from, Jasmin, my moving experience was handled with ease. Jasmin was resourceful during my tour and especially afterward. She did an excellent job at following up with me and more importantly, not leaving anything out. This move was effortless and I am grateful to have had assistance from, Jasmin!

  • Review 78 (2018-04-08 - Rating: 4)

    Pros - Lovely staff. We have been helped and listened to many times! Maintenance is very quick and always nice. Even though this is an older complex, the updates are really nice. I use the gym almost every day and most people there are courteous and polite. They have nice equipment and a great studio room.Cons - Visitor parking is the only thing thats a bummer. Its slim, but not impossible to get a spot if you come at the right time.

  • Review 79 (2021-05-25 - Rating: 4)

    Todays highlight is merely focused on the STAFF at the Cortland North Plano Community property. I have lived at this property for over 5 years. The first property owner, Greystar, did a great job of selecting a staff that was friendly and helpful in their own individual ways. As far as the new property owners, Cortland, they have gone over and beyond to put together a TEAM of collectively working staff members. It is important to be greeted with friendly, knowledgeable faces when you first walk onto a property. It sets the tone and the mood for your visit and can be a determining factor when making your decision to purchase. Well, the young ladies in the front office all get 5 Stars for their outstanding customer service. I have personally worked with Jace and Dani, and have gotten my needs met in a timely fashion...and it is always done with a smile. I have watched Daniel, and his maintenance TEAM work countless hours throughout the day and night during the ice storms, power outages, water leaks, and renovations to guarantee that Cortlands residents can live as comfortably as possible throughout all the chaos! Not only does the staff focus on trying to make Cortland a better property, they also truly care about their residents. Just a week ago, one of the maintenance guys Vincent, saw that I had left my trunk open, and took it amongst himself to walk up three flights of stairs just to let me know. Talk about going the extra customer service mile! The only reason I gave 4 stars for this review is because, nothing is perfect, but I will say that the staff at the Cortland North Community Property does their best, with the resources they have been given, to strive for perfection. Therefore, come on over and enjoy the experience for yourself...oh and while you are here, grab you one of these newly renovated apartments!!!

  • Review 80 (2019-09-12 - Rating: 5)

    Wow! I knew I would love this property as soon as I arrived. When I walked in I was greeted expeditiously with a smile and they were eager to help me with what I needed. I loved all the amenities that they had, especially the gym! I would recommend these apartments to anyone I knew. Cortland management is one of the best in the game! I am highly satisfied

  • Review 81 (2019-12-21 - Rating: 5)

    Came in and to look at apartments. Lauren was eager to help and give us all the information we needed to make a decision, and even showed us the new remodeling that is being done. She was super helpful and knowledgeable. Even after moving in the staff has been really helpful with anything we need. We love it here!!

  • Review 82 (2021-07-18 - Rating: 5)

    My experience with Maintenance usually ends up as a satisfied one. Some maintenance guys are more responsive than others. Recently being helped by Vincent was very pleasing. His pleasant attitude assured me that he would do everything in his power to resolve the issues with my unit. And then he followed through... always the best part.

  • Review 83 (2019-09-12 - Rating: 5)

    Maintenance worker : AlanWith anything you can always pick it apart. But this review is in reference to my recent encounter with maintenance. With any repair thereā€™s always a small mess that needs cleaned up. With any repair call thatā€™s being done buy a landlord, itā€™s usually not done with the same care that a homeowner would do for themselves. Iā€™ve lived in apartments for many years and know that many repairs are done on a budget. As well as many times done on a ā€œget in and get out basisā€.Well today many of those ideas and stereotypes changed. I had a couple of small items that needed taken care of, and they sent out A gentleman by the name of Alan. Not quite sure if he is new but His attitude towards making things right the first time was amazing to say the least. He repaired the items requested as well as cleaned up his mess completely as if he was never there. I even told him that I would clean up the mess. Before he left he asked if everything was to my satisfaction. Indeed it was. With many repair men; at this point theyā€™d be in a hurry to the door. It was Refreshing when he turned around and asked if there was anything else that he could do for me. I told him there was one other item I forgot to put on my maintenance request but I would turn it in at another time. But much to my surprise, he took care of that as well with a smile.When companies have workers that take care of you the way that Alan took care of me it makes me feel more like Iā€™m renting a home thatā€™s mine, and just not an occupant of a leased space. And when living in apartments thatā€™s hard to find. I hope they continue to find more people like him. I know in the future I will be requesting this gentleman purely based on his professionalism.

  • Review 84 (2020-09-10 - Rating: 5)

    I have had a WONDERFUL experience at Cortland Plano. You could not ask for a better property manager, in Kaitlin or staff, Jazmin, Jace, Michael & Edgar are the best. When I need their support, I know they will quickly and professionally support my needs. Excitedly waiting for the renovations to be complete. I think it is going to be AWESOME!

  • Review 85 (2018-05-29 - Rating: 5)

    So it was the time when we had to relocate. None of the apartments were giving us a real welcome feel until we came to Bella Vida estates. I have to say, it surely gives you a resort feel when you enter the leasing office. Upon entering i met Monique and Ashley who by far are the best leasing officers i have ever come across in any apartment community, they were really kind to take me for a long tour to see the apartment, twice and then show the entire communities amenities (its hot and its a long walk if you want to see the entire community) I must say, both of them were spot on in answering my concerns and assured that they will be there for us if we have any problems while moving in and while staying.Both these ladies are extremely courteous and they make sure they make you feel satisfied onto what you are committing for the next year. Since getting an apartment is a tough decision. But they both were quite convincing and promising.I had a long list of questions and concerns, they both stayed back for more than an hour after hours in their office to assist me. Its good to move into these apartments now and great to know that such great management is there for me. Keep up the good work ladies!!

  • Review 86 (2020-02-28 - Rating: 5)

    Lovely place. Thank you to the management for always being so easy to talk to and never getting irritated with my many questions I have about the upgrades. Catelyn has been especially helpful making me feel very comfortable and wanting to stay. Thank you. Keep up your good work to the whole team. It is a beautiful home we have here.

  • Review 87 (2021-10-26 - Rating: 5)

    I love living here! I feel so safe and taken care of. This community is very beautiful and have a lot to do. The maintenance guys come in a timely manner and the office girl Ellie is very sweet and helpful

  • Review 88 (2021-10-28 - Rating: 5)

    What a beautiful community to call home!!! There is always something fun planned for the residents including trick or treat activities, chili cook offs, food trucks and more! A modern clubhouse with friendly staff stand out and make you feel welcome each time you enter. Michelle, in the leasing office, has welcomed me on multiple occasions with a big smile and always friendly demeanorā€¦ it is people like this who make an apartment community feel like home. I would recommend this community to anyone looking for a place to call home in the Plano area!

  • Review 89 (2020-09-08 - Rating: 5)

    I just recently moved to Cortland North Plano apartments. So far, everything has been great! When we moved in, we noticed a few things that needed to be fixed and within days Carlos Meza went above and beyond to fix everything! Heā€™s super friendly and explained all of the issues. Weā€™re excited for the new clubhouse to be ready! Our only concern is the lack of lighting by some of the covered parking - but hopefully the management team is considering putting some lighting as well as speed bumps there to make it safer!

  • Review 90 (2022-08-09 - Rating: 5)

    This is a gorgeous property!!! Iā€™ve been looking around north metroplex for apartments, and Cortland North Plano nearly won me over! Randi was just lovely, touring me throughout the property! She was so helpful in providing me a ton of options here! In the end, I needed to be further south toward Dallas, but I canā€™t recommend this place enough! Stop by and give Randi and the good people at Cortland North Plano a chance when youā€™re looking for your next place!

  • Review 91 (2021-10-26 - Rating: 5)

    This community is very upscale. I love how much they have to offer! From pools to parks to an amazing gym. The office staff is amazing and very inviting. Ellie made me feel write at home when touring!

  • Review 92 (2021-05-20 - Rating: 5)

    I want to say thank you to Jasmin making my visit to Cortland North Plano so inviting and informative! Jasmin did a phenomenal job showing me the community and the leasing staff were extremely nice and courteous. Homes look great inside and the outside of the community upholds itself to high standards compared to the neighboring communities!

  • Review 93 (2021-05-20 - Rating: 5)

    Just renewed my contract here for the third time and the experience with the leasing representative Jasmin MuƱiz was great. She was very professional and explain all the details. The community is excellent, made for family. The clubhouse is just renewed and the facilities are pretty awesome.

  • Review 94 (2023-07-11 - Rating: 5)

    I have lived here for over 3 years and its a great place to live. The office team and management are great and service requests are completed promptly. Shout out to Celso who helped me out of a bind when I needed it!

  • Review 95 (2019-04-25 - Rating: 5)

    Ive lived at Bella Vida Estates for a year and a half and the apartments are very nice, I got a 4 bed 3 bath top floor apartment and I love it, the view is great specially from those rooms facing the creek and since Cortland bought the complex the only thing that needed to be fixed got taken care of: the management. Dont get fooled by reviews from people that only passed by. In another review youll read how someone complains about management doing nothing to help with a marijuana issue, I did talked with the previous management and they did nothing about it for months, that issue was taken care of and the neighbor saying the opposite ended leaving because the rest of the tenants in the building complained about their daughter not cleaning after their dog, I even approached her once to ask her to clean after her dog and her excuse was not to have a bag, I handed her one but she kept doing it until management got involved. If you follow the rules theres no reason for you not to enjoy such an amazing complex.

  • Review 96 (2022-08-11 - Rating: 5)

    I recently went in to view these beautiful apartments as I am thinking of moving here and had an amazing experience! First of all the place was clean with so many amazing amenities and the gentleman Darnell Parker was so friendly, accommodating and knowledgeable!! Such a great experience here, I highly recommend these apartments and their awesome staff/management!! Thanks again, Darnell! šŸ„°ā¤ļø

  • Review 97 (2021-05-19 - Rating: 5)

    I am so impressed and thankful to my new favorite maintenance person..... George is so professional, knowledgeable and works fast! I had more than a few repairs here and there, he took care of them in no time. George you are awesome!

  • Review 98 (2019-12-16 - Rating: 5)

    I have had a few different issues and had to have a couple of Service Calls, I got the same Technician, Ash...He was sooooo wonderful, very kind, very happy, positive and smart!!!!! Ash, fixed both issues quickly and I have had no other problems since!! Great Service!!! FYI, my neighbor and I had similar problems and I suggested she ask for him, she did and he gave her the same Great Tech Service! I told her(My neighbor) I would review him for us both!!!!

  • Review 99 (2021-05-19 - Rating: 5)

    This place is incredible! The staff is amazing, grounds are well kept, and the community is extremely quiet and respectful of others. We have lived here for 4 months now and are extremely excited to have the pool and gym now complete and ready for summer! Not to mention the location is in the center of everything. In less than 15minutes, you can be in downtown Frisco, McKinney, Allen or Plano.

  • Review 100 (2022-12-03 - Rating: 4)

    Been here since six months and I love this community. My patio has a golf course and sunset view.Amenities are really good except the printer doesnt seem to work throughout the year.

  • Review 101 (2021-10-27 - Rating: 5)

    Cortland north has been my home since it was called the Aster (nearly 4 years) Iā€™m happy to say goodbye but before I pet ways, 5 stars to the maintenance crew, always responding so fast to major + minor requests. Specifically the maintenance guy Nestor. Always so professional, never forgot to wear his shoe covers in my home, & always got the job done with ONE request (if supplies where available). He is absolutely great & although Iā€™m moving out of the complex I hope my new place has at least one guy as good as him on their team.

  • Review 102 (2017-07-10 - Rating: 5)

    I absolutely love this place. The last place I lived at wanted me to renew my lease for over $900 a month for 13 months and I had told myself that it was not worth the $900 a month. Once I saw this place, I knew that I would be getting my moneys worth , and I just enjoy living here so far. Wonderful staff and wonderful neighbors. The noise level is extremely low and I love it here. Thanks Bella Vida Estates!!!!! You are the Best! I definitely will refer my family and friends.

  • Review 103 (2016-06-30 - Rating: 5)

    The staff here are AMAZING!! Have been very helpful to our move here in Plano. Facility is superb with multiple pools, gym, saunas, pool, media and lounges. The maintenance are there right when you need them (took no time at all for my work order to be completed). They made moving an ease for me and my family! Oh and school transportation pick up/drop off is very safe here!

  • Review 104 (2022-08-09 - Rating: 5)

    This apartment complex is awesome. The scenic views and the community spaces were beautiful and clean. If you are apartment shopping in the area make sure you put this complex on the list to check out. Ask for Randi when you take a tour! She was professional, nice, and answered all my questions truthfully.

  • Review 105 (2024-05-14 - Rating: 5)

    Francisco is one of the best assets Cortland has, always will to assist very efficient, fantastic guy!!! Thank you Fransico for always going the extra mile!!!

  • Review 106 (2021-10-28 - Rating: 5)

    I was very impressed with the location, security, amenities and staff. We attended a chili cook-off event and I felt the harmony and unity of fellow neighbors. Its possibly our next home, since both my daughters have moved to Texas. Im grateful for the experience.

  • Review 107 (2021-10-08 - Rating: 5)

    Michelle went above and beyond with her customer service. She listened to all of our questions carefully and answered them with such a positive attitude. The apartment complex was very nicely kept up and clean. If you are looking for a new home then I HIGHLY recommend cortland north Plano and go ask for the Michelle!

  • Review 108 (2019-09-12 - Rating: 5)

    Everything from the welcome center, to the weight room, covered parking, large floor plans, on site laundry, to the pretty ass swimming pools just made the decision very easy for me. Even the staff is friendly and courteous, especially Lorenzo. Very knowledgeable about his community and the neighborhood. Canā€™t wait to lease in November. Lorenzo needs a promotion!!

  • Review 109 (2022-12-14 - Rating: 5)

    An amazing community with a dedicated staff doing their best to make every day better. Community has plenty of amenities and free covered parking! Definitely one of the best Cortlands Ive had the pleasure of living at :)

  • Review 110 (2021-10-26 - Rating: 5)

    When I say helpful!! I meeean helpful!Iā€™m somebody that really needs all the details like even over the littlest things and I kinda beā€œa lotā€ sometimes. So my girl says! But thatā€™s besides the point, I was impressed as soon as I walked in the lobby.The first person to great me was Ellie Alvarez and she literally had all the answers to all my questions it was very comforting!Bravo to management and equipping their staff!!

  • Review 111 (2022-08-11 - Rating: 5)

    I loved the entire experience! Randi in the leasing office was so easy to work with (& I am shamelessly high maintenance šŸ˜¬šŸ¤·šŸ»ā€ā™€ļø)!! The property is well maintained & clean, thereā€™s lots of community events to meet your neighbors ā€”- just do it, you wonā€™t regret it!!

  • Review 112 (2021-05-20 - Rating: 5)

    So this was my third apartment tour of the day when I arrived at this place & I was feeling defeated. I dont normally write reviews but I felt like this one girl should be recognized. I felt like every tour I went on was nothing like their website or promised so much but when on site it didnt look to be true. Dani was not only in tuned to what I was looking for but was also super knowledgeable. I seriously lucked out with her. Thank you again I will be asking for her when discussing any further questions.

  • Review 113 (2016-09-02 - Rating: 5)

    Not bad at all. Not sure where the bad comments are coming from. I leased my apartment less than a year ago and I have not had a problem. Staff is really good. As far as services they always on top of things. Place is quite relaxing. My apartment is facing the highway and it gets road noise all day. Will not blame it on the complex! ! Parking can get inconvenient, but after all is an apartment. If you dont like that get a house I think. Neighbors are OK, all hard working people and rarely home. Im one of them. So I will recommended.

  • Review 114 (2022-08-11 - Rating: 4)

    Toured with Randi LeBlanc, and she is a superstar! She worked with my schedule to get me all the info I requested and faster than I expected. Sadly, we chose to live closer to our boysā€™ school, but Randi is phenomenal and the place is beautiful!

  • Review 115 (2020-06-16 - Rating: 5)

    We moved here over eight months ago. Ash has been very helpful ever since day one even with moving in. He has went above the requirements and duties of his job to meet our needs. I havenā€™t met anyone as helpful since moving in. Ash has went out his way to help fix our sink, not once but two different times. Ash is a hard worker, very friendly and courteous at all times. Thank you Ash for great service.

  • Review 116 (2019-06-22 - Rating: 5)

    This review is for my great experience while going to see the place and inquiring more information. James attended my family and I and he did an amazing job. We are very satisfied with what we saw and were practically convinced to move there. I would have if the school district would have been PISD, for my child is currently enrolled in that district. They have amazing weekly activities and the apartments are gorgeous and seem very comfortable (you even have included roofed parking).Thank you for such a great experience BVE and shout out once again to James (keep up the good work)!

  • Review 117 (2021-05-22 - Rating: 5)

    The entire staff was so helpful and really wanted to get to know me & my wants for my future home! Jasmin did an amazing job finding the perfect apartment for me & answering all my questions! Couldnā€™t find a better place to live or better management!

  • Review 118 (2021-05-21 - Rating: 5)

    Im honestly impressed with this location, especially Jasmin!! I came here to look for an apartment and she helped me out and was more than helpful. She also knew a LOT about the apartments and the area and it really helped me make a decision about where to go. In the end, she was super professional and friendly and made the dreaded apartment moving experience much less painful. Thanks Jasmin!!

  • Review 119 (2019-12-21 - Rating: 5)

    Needed to find a 4 bedroom spot quickly, and Lauren helped us out with ease. She took us on a tour and showed us the renovated apartments, and explained all the amenities to the property.The apartments themselves are lovely, and the front office is very helpful when needed. They are also very transparent and notify us when packages are received, which is great.

  • Review 120 (2021-03-15 - Rating: 5)

    Great place to live. Ive been here almost two years and have never had bugs. Neighbors are quiet and when things break, the complex is quick to send someone out. Alfonzo, specifically, went above and beyond and help repair my disposal and fix my AC unit.

  • Review 121 (2023-01-16 - Rating: 5)

    We have lived here since January 2021 and we really love it at Cortland North Plano. Mr. Darnell and Ms. Canā€™Dase have been exceptional with helping us with any issues that arise and the maintenance team is phenomenal. Will keep renewing our lease for the foreseeable future.

  • Review 122 (2021-10-26 - Rating: 4)

    Overall I love this community. A few mishaps after moving in. Love that itā€™s a smoke free zone. All the amenities work! Candase Mars in the front office is an absolute GOD send! She made everything so smooth. Took care of issues expeditiously.

  • Review 123 (2023-03-03 - Rating: 5)

    Mr. Francisco is one of the best people I have met in this community. I am glad that he is here, always very attentive, friendly and above all dedicated to his work, from me to him my respect and admiration

  • Review 124 (2019-12-18 - Rating: 5)

    Love this apartment complex. Lauren and Madison in the office are great, they attend to all of our apartment needs in a prompt and professional manner. Cortland has done a beautiful job with all of the apartment upgrades and revamping all of the amenities. Bella Vida is an amazing place to call home.

  • Review 125 (2021-05-21 - Rating: 5)

    We always have a great experience at these apartments! Def can always count on Jasmin to help us out with any questions or concerns we may have. She is always very nice and so helpful!

  • Review 126 (2019-09-12 - Rating: 5)

    Great experience - Iā€™m a future resident! The management team from very start was exceptionally hospitable and knowledgeable of the property and itā€™s values. James and Lorenzo were a great help during this new residential search. Truly appreciative.

  • Review 127 (2022-11-15 - Rating: 5)

    I love my home, The space is huge. The renovation are beautiful. I have been a resident for almost 3 yes. Our community staff is absolutely amazing. I can not say enough of our community at Cortland North Plano.

  • Review 128 (2021-10-26 - Rating: 5)

    This community is amazing.It has so many amenities and events. The grounds are very well kept and the staff is very on top of things! Ellie and Candase are very sweet. I really love when I come to the office and see Them!

  • Review 129 (2019-11-05 - Rating: 4)

    My fiancĆ© and I lived here for only 6 months and moved simply to save money for a house. The property was nice, the grounds were well kept, and the parking wasnā€™t horrible; there could be more, but it wasnā€™t bad. Only one person in the office staff kept this from being a 5 star review, but instead of focusing on the negative, I would like to thank Madison, Hunter and James for the above and beyond assistance they always gave us. James was always very knowledgeable with a ā€œif I donā€™t know, Iā€™ll find out and make it happenā€ attitude. Hunter treated us as if we were long time friends and truly residents instead of customers. And Madison always made any issue we had instantly disappear. Wether it was a misunderstanding from bad communication, a work order that was never put in, or just confusion, she made sure it was taken care of in a timely manner. I believe she is the assistant now and she deserves that position for sure. I believe Kaitlyn is the name of the property manager and she will ALWAYS have a smile on her face, ready to greet you even if they close in 2 minutes on a Friday. Other than a few miscommunicated and forgotten conversations, we liked living here and with the renovations theyā€™re doing, itā€™s just getting better and better.

  • Review 130 (2020-03-09 - Rating: 5)

    Just had maintenance come after hour to fix a my broken faucets. wow how nice to get such great service! Eduardo fixed the faucet in no time. Heā€™s so polite and courteous and did so with a smile, super service ! Thank you for such great customer service!!!

  • Review 131 (2016-07-29 - Rating: 5)

    Everyone in the office is always so friendly, and the maintenance is on top of everything. Whenever there is an issue you can expect it to be fixed with 24 hours. Our AC went out one night and one of the maintenance guys drove out from his home to bring us a swamp cooler till they could fix it in the morning. Its an amazing place to live.

  • Review 132 (2019-12-17 - Rating: 5)

    Bella Vida is a beautiful community, especially since Cortland took over this spring. Unlike a lot of the apartments in the area, it has a real community vibe to it. The dog park and the playground are a major plus! The office staff has always been kind and helpful, and the service team is top notch!!

  • Review 133 (2022-03-31 - Rating: 5)

    They were really fast in completing our service request. The complex is very attentive to the needs of the residents. Chui was great and he even mounted my TVā€™s. All of this was taken care of in less than 24 hours.

  • Review 134 (2019-12-06 - Rating: 5)

    I donā€™t usually leave a comment unless it is great experience. I have lived in quite a few places across the state but I must say that this Plano location is one of those places that I rate five stars for the professional workers and management on board. I would like to send a thank you and job well done to one of yā€™all technicians by the name ā€œAshā€ for his friendly personality, professional service and great genuine customer care. We need more like Ash. God bless you.Bailey

  • Review 135 (2021-08-07 - Rating: 5)

    David helped us today with our front door, kitchen lights and A/C. We highly recommend him. As a resident, you are lucky if he assists with a work request.Both him and Lionel are great! Thank you.

  • Review 136 (2019-12-17 - Rating: 5)

    The new guy Edward from maintenance department was excellent. He came right away as soon as we put in a maintenance request. The fastest turnaround experience i have had. Thanks Edward and Cortland for the great service and quick response. One happy resident šŸ˜

  • Review 137 (2022-08-18 - Rating: 5)

    I am a resident at Cortland North Plano. I want to recognize the outstanding service provided by the maintenance team. Our AC went out early this morning which is a big deal in Texas. We called the emergency number. They did not wait until business hours to show up. Chuy, a member of the maintenance team, was at our door early this morning. He fixed the issue in several minutes. Thank you Chuy for keeping us cool!

  • Review 138 (2019-01-22 - Rating: 5)

    I just moved to Bella Vida Estates.The cambond very good place to live in.The apartment very comfortable and wonderful.Leasing office very friendly and helpful they doing very good job specially Juliana .Juliana was very active since the first time I met her.Thanks Juliana and leasing office all.I recommend this place to live in go to the leasing office and ask for Juliana.She will take care of your.Thanks

  • Review 139 (2021-05-20 - Rating: 5)

    Jasmin was very helpful when it came too looking at different options when it came to looking at different layouts and she answered all of our questions. She honestly more helpful then other place we checked out prior then coming here. Highly recommend coming here and check about moving here. We did and its been a great for us.

  • Review 140 (2020-06-17 - Rating: 5)

    Edward was so kind and nice. He fixed our problem in a timely manor. Edward has been here many times and is so courteous and respectful. Thank you for having someone like Edward here to help us.Also Cortland is the best company I have lived. Keep up the good work

  • Review 141 (2019-09-12 - Rating: 5)

    My application process was smooth and easy however I had a few hiccups with the apartment I received but I must tell you that Lorenzo is a hidden gem here. He does not lie to you or give false hope. I requested for a renovated apartment and he delivered! I requested my desired move in date and be DELIVERED! Iā€™m all signed up and ready to be in my new renovated home. Thank you again Lorenzo.

  • Review 142 (2021-05-19 - Rating: 5)

    Had a wonderful experience! Received a tour from Dani and she was so friendly and welcoming. She knew the property so well and Im very happy that I was able to work with her.

  • Review 143 (2020-04-28 - Rating: 5)

    Edward A. was amazing. I had several issues from the door lock, to the freezer not freezing, to the light switches. He was very courteous, even took off his shoes and fixed those small issues. He also had me to test them to ensure that they worked. I would prefer him if I have any other problems. Thank you for his prompt service!

  • Review 144 (2020-01-25 - Rating: 5)

    Im recovering from a back operation and going to have a knee replacement next week. I needed to have the legs on a stool shortened to aid in my recovery. Mike and Edward from the maintenance staff came to the rescue. They were professional and courteous and did a great job. They are one more reason why living at Bella Vida Estates is a pleasure. Again a special thanks to Mike and Edward!

  • Review 145 (2021-02-15 - Rating: 5)

    Made two appointments for a FaceTime tour and no one contacted me for the tour. The call center gave me the phone number for the on-site office and let me know that they were open, yet no one answered the phone. Will it be this hard to contact the office if you live there?-update: I received a call from Kaitlyn and she was nice enough to reach out to inform me that Texas is in a state of emergency due to weather conditions and when they reopen the office will take me on a virtual tour. The call center is not in Texas and was unaware. It was nice to have the follow up.

  • Review 146 (2022-08-11 - Rating: 5)

    I toured recently with Randi. She was very knowledgeable and truly committed to customer service. Unfortunately due to accepting a job out of state things didnā€™t work out, but upon my return Randi assured me that she would work just as hard for me! Randiā€™s passion for her work is out of this world. Thank you for making such a positive impact, and making a stressful situation better!

  • Review 147 (2018-06-02 - Rating: 5)

    I dont know how people can say negative things about this place. Ive been here for two months now and absolutely love it! Whenever I first moved in there were a few things in the apartment that needed attention, I guess previous tenants didnt find them to be issues, and management was very prompt at fixing all of it! Theyve sent a repairman the same day to start working on them! After that initial fix I didnt have a single problem with the unit. I have to say Im impressed with all of the staff members and how they handle things.Apartments are clean, most fully renovated, come with nice appliances. Neighborhood is one of the safest you could possibly live in and neighbors are quiet, nice and friendly. Not as much as a noise complaint!As far as the rest of the complex goes, youll be very much enjoying the 6 resort style pools which are well maintained, a beautiful long walking trail next to a creek, multiple sport courts, dog park, bbq and picnic areas... oh amd the gym is clean, modern and nicely equipped. Most of all I love the nature around the buildings, it gives you a feelling of peacefulness, its not just concrete like some of the places.The only thing that sucks are the covered parking spots! They are tight and have a pole around every two spots so wherever you park youll risk not being able to open the door (either from the drivers side or the passengers). If youre trying to park or leave in a hurry make sure you dont lose a sideview mirror in the process! They are currently installing lights under the covered parking roofs so thatll be neat when getting home late in the evening but they will still be tight.Overall Id absolutely recommend Bella Vida Estates if you can afford to live here! Its a beautiful place and Im sure youll make it a home and love being here!

  • Review 148 (2015-04-28 - Rating: 5)

    Love it here! I do not have a single thing to complain about. Maintenance is wonderful here they will tend to any problem in a timely manner. Office Management and Assistant Property Manager are the best. They will ensure you have a great stay.

  • Review 149 (2022-07-13 - Rating: 5)

    So I didnt end up choosing this complex because I needed a slightly different location -- but I just had to jump on here to say that Haley in the front office is amazing. She was super helpful during my apartment search, reaching out to give me options and check up on the status of my search. Thanks Haley! Youre a rockstar! Ill definitely consider CNP in the future.

  • Review 150 (2018-04-09 - Rating: 4)

    We lived here almost a year and its been great, with a few bumps. We had to move out of state but Bella Vida is at the top of our list for when we move back soon!Pros:*Amenities! The amenities are fantastic! We would spend all day by the pool and in the gym.*Apartment design. Loved the look of the finishes. And we had the hardwood-style flooring on the top floor and loved it.*Balcony off the master bedroom.*Gated community.*Location.*Staff tries to be friendly and stay on top of things. Its a busy community so you have to have patience too.*Maintenance staff are super friendly! They will always explain what they find/whats going on if youre home. (P.S. They like Krispy Kreme!)*Property is great and love the path to walk through the community.Cons:*Cockroaches were everywhere in the kitchen when we moved in. They were crawling in the cabinets, in the dishwasher, under appliances, in the pantry. They were even in the master bedroom. It took pest control several trips. The pest control tech left notes the first two times they came that said he didnt do anything. We had to sleep with all the lights on for almost two months and finally got rid of them ourselves.*We kept having problems with ants in the master bedroom and we finally found a colony living in the bedroom wall. There was a small puncture behind the blinds that they were coming through. Again, we had to have pest control come twice and the second time he finally spray on the hole itself.*No assigned parking. There are carports, but its all first-come-first-serve. One of our neighbors was a 3-person roommate situation, so not having one assigned parking spot per apartment was frustrating.*People abusing the amenities. We caught people trashing the pools multiple times.*The cabinets are kind of cheap.*The catch-22 with the staff: Theyre a pro and con. They are very busy and sometimes you have to follow up a couple times on things, but they again are very friendly and try to stay on top of things.Overall, it was great! I would just recommend requesting pest control to go in before you move in.

  • Review 151 (2020-09-10 - Rating: 5)

    There has been remarkable improvement on maintenance and follow up. Ms. Kaitlin is prompt as much as she can be. Only issue we have is from the residents who are not mindful while moving around their apartment or while using the stairs. Also at times there are outside vehicles visiting at late hours with loud music or the residents talking too loudly during those times.

  • Review 152 (2021-02-14 - Rating: 4)

    I used to live here when it was managed by Greystar property. This place is absolutely amazing. Everyday living here was like a stay at a resort from the beautiful pools, volley ball court, basketball court, tennis court, gym sauna, fitness classes and more. The apartments are spacious with a beautiful appliances, large closet space and a great home feel. There was a bit of a rough patch when they switched management companies but the staff was always nice and they made changes to the property that I didnt realize we needed. They removed that bush that obscured your view when exiting the property. They also added lights to the exterior of all of the buildings to provide easier and safe access to your apartment. I would have definitely renewed my lease if didnt make the move to Connecticut. Wondeful place so I am changing and providing an honest review instead of going off of frustration from the 1 inconvenience I experienced while I was there.

  • Review 153 (2020-09-11 - Rating: 5)

    I have lived here for about 3 years now and I have never been happier since Cortland bought this community from Greystar. The staff is professional, friendly, and always accommodating. The upgrades are very nice and it has really enhanced our homes.

  • Review 154 (2019-05-28 - Rating: 5)

    This community is BEAUTIFUL! Lorenzo is just the best in business he thoroughly explained the community. He ensured me that I will be taken care of! After the tour I definition saw myself living here. When value exceeds price people buy and Lorenzo has me hook canā€™t wait to start the process and became a long term resident! Thank you Lorenzo !!!

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