Chateau de Ville

Located in Houston, Texas

Address: 4040 Spring Valley Rd, Farmers Branch, TX 75244, United States

Phone: +1 469-249-9648

Rating: 2.8

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Business centre
Elevator
Fitness centre
Pets welcome
Swimming pool
On-site parking
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2023-06-09 - Rating: 5)
I wanted to take some time out and give Armando his just due. Armando came to my apartment and fixed every service orders in the quickest time that Ive ever seen. The service requests werent easy and it was to my belief that they probably needed a contractor to come out. I am having company this weekend so it was a relief that my apartment wouldnt have any problems in it. I cant explain how grateful I am to him and this isnt the first time Ive experienced him taking care of a serious problem that Ive had in one of your apartments. Ive been here over 2 years and Armando is definitely your companys best asset as far as maintenance is concerned. I hope management is as pleased and grateful for Armando as I am right now. Thank you.

Review 2 (2023-04-22 - Rating: 5)
I absolutely love living here! Maintenance is fast, quiet floor, & we are getting a new pool in the next 6 weeks. Floor layouts are so cute! Office was fast getting me approved & the team is incredibly helpful! Trust me, you will enjoy living here as a home

Review 3 (2019-09-18 - Rating: 4)
Not bad for 20 something year old apartments. The units are clean and nice, very nice pool and other amenities. Yes, the stairwells are a little grungy but they are stairwells so they don’t have to be pristine. I haven’t had any issues with the hallways stinking or trash being left out. In fact they have some of the cleanest trash chute “rooms” I have ever seen. You definitely can smell people cooking or smoking only while in the hallway but when you consider it’s a closed in community hallway it’s understandable. They are also repainting the outside and it’s making a big difference. It’s also secure, I feel safe here and they do a good job making sure the gates are properly working to protect the vehicles and property.Don’t be fooled by the elevators, they can’t seem to keep them up and running (if you can’t use stairs then don’t move here) but obesity is supposedly a problem in America so maybe they are just trying to help. Oh wait, “help”, that’s not a familiar word to management. Getting a work order done in a decent amount of time will not happen if you live here. Some of my work orders have taken over a month or just been closed completely without being done. They don’t seem to monitor or walk the property either so broken sprinklers run all day and signage hangs off the outside wall. Finally, a phone call won’t do much good. Most (not all) of the employees in the office are dismissive, seem bothered they have to answer a call and usually don’t have an answer. If you value customer service don’t expect much after you move in.Still giving this place 4 stars because it’s good enough and reasonably priced. I’ve seen better but you get what you pay for. I am just listing things I wish I had know to prepare for when moving in. So just come in with low standards from management and you’ll love it here!

Review 4 (2019-04-06 - Rating: 5)
Honest review from a younger couple. Read this if youre considering living here, because I wrote some important tips on the bottom!We lived here for 2 years and loved it! We only moved because the new job was too far away, or else we would have happily stayed longer. All the staff people were super friendly and the maintenance was throughout our 2 years extremely fast and reliable! For example: we made a service request at 11 PM for some smaller issue and the following day at 8 AM they came to fix it. It was ridiculously fast and reliable. I am not making this up! One time one single tile in the kitchen was cracked and they ended up replacing almost all the kitchen tiles with new ones! Most of the apartments have a huge balcony, which we have used a lot. You get a dedicated parking spot in the garage. Pool area was only busy during weekends and we never had a noise issue. The whole Pool itself and the 24/7 gym got a complete upgrade in Summer 2018 and was great to use! The people who live here are in general very friendly and respectful. We never had an issue. Not too many young people. More families and adults. Its also very dog friendly with access to a dog park and beautiful parks in walking distance (Vitruvian Park, Winn Park, Easement Park, etc.) You get all the benefits of living in walking distance near parks without actually living in an overpriced area like a Vitruvian Park Building where there is too much traffic and chaos in the evenings and weekends (Bars, Restaurants, etc.). The posted pictures of constructions is long time done. Also, the pictures of the dirty walls is exclusively in the stairway which almost no one uses, because there are elevators. The hallways and elevators are very clean. The cleaning crew comes around often and are friendly as well. If you dont like the cold, this will be a good fit for you because it heats up from the big windows. We needed the AC on almost the entire year, if its a mild winter.A few tips if you want to stay here:- Search an apartment on the top floor, because the walls are pretty thin and you will hear people walking above you if youre not on the top.- Search an apartment that is facing the pool area. It is so much nicer to look at and quieter. It will block the car noises from the main streets (Spring Valley Rd. and Midway Rd.)- DO NOT get an apartment on the bottom floor, because we heard and saw that it flooded inside some of those units during extreme rain/storm. Do yourself a favor and get an apartment on the top floor, you wont regret it! :)Edit:When we initially moved it, there was an ongoing elevator problem. One of them always seemed to have issues and stopped working. But in 2018 they completely replaced/renovated the elevators and we experiences no issues since then.

Review 5 (2018-06-06 - Rating: 5)
Normally in a service business like apartment rentals, the only time you hear from the residents is to complain. However, I want to compliment the management staff at the Chateau de Ville. All, especially Ms. George, has acted professionally and with kindness. My apartment and the surrounding property is unbelievably beautiful and immaculately maintained. My transition from endless hotels, to my own apartment, has been a joy. I plan on staying here when my lease renews in three months. I cannot say enough about the Chateau de Ville.If the staff at the Chateau de Ville is an example of how you manage your other properties, It should be a template for other complexes. I am a veteran and senior citizen. I will tell anyone looking to move. They should put the Chateau de Ville at the top of their list.

Review 6 (2017-08-08 - Rating: 5)
I waited a couple of years and looked at many places and decided on chateau de ville and love love love them . Yes elevators may be down from time to time but usually up running more than they are down . They are always taking care of property and while construction was happening during summer it was not a big inconvenience... pool was closed but we have access to the villas pool as well so it wasnt a big problem . It is very quiet here and only issue I had was parking but management did fix that and Theresa is a Dream and very helpful as was Tina . I plan on staying !I am seeing people had issues with maintenance taking a long time ?? I am not sure where they live but when I have put in a work order they came the next day and I put in order online at 6 pm ... my mother I refered here and she moved in to the very large unit had 7 work orders submitted on a Sunday evening online and they arrived Monday and completed all work orders . Infinnia , Tina have been a great help if someone in office wasnt available so any issues never fell on deaf ears .I have seen people complain about being evicted because they werent given a reminder to set up their online portal etc ... really I am pretty sure you know when your rent is due ! Always the 1st ! You do not have to pay online you may also drop in their office to the rent drop box , so if your evicted its because you never paid it lol your given several days to pay your rent before an eviction . Kind of ridiculous people are allowed to leave bad reviews due to not paying their bills or parking where they should or violating rules you were fully aware of when moving in you signed off on ! I am seeing these complaints and some issues have come up of inconsiderate pet owners but these problems are always addressed and this happens everywhere unfortunately. I have never had an issue with maintenance not showing up within a day to fix things they are always prompt and management is taking care of problems in a very timely fashion . I really like living here and like anywhere there will be a few hiccups however Infinnia is quick to handle problems as they arise . My mom recently moved here and is pleased also , especially with how they are constantly upgrading and maintaining property.

Review 7 (2023-08-29 - Rating: 5)
Moved back to DFW sight unseen and Chateau De Vilke has been exceptional. As with any move in, there are always hiccups abd both the office team and maintenance have been exceptional. Its been a great experience thus far.

Review 8 (2019-04-15 - Rating: 5)
My husband and I have lived at the Chateau de Ville complex going on 4 years. We have enjoyed our stay. Infinnia George and her staff have been amazing to work with. The area is quiet and our neighbors are friendly.Thanks to Infinnia and her staff for making our stay there enjoyable.

Review 9 (2021-07-20 - Rating: 4)
I came to check this apt on may to visit apt, Angela ( leasing manager) she helped me, she show me 4 different apt, super nice, I decided to rent apt, and I moved on July, apt needs little work things, she call to fixed really quick. Handyman Mario was nice tooSo far I like this apt, also Elizabeth helpful too.

Review 10 (2017-10-10 - Rating: 5)
Great place to live - Tina the manager and her Staff is AWESOME! I have lived here for a year now and they are always professional, friendly and courteous.

Review 11 (2017-04-03 - Rating: 5)
Great place to live...staff is amazing friendly. I would stay hut due to illness have to move. Lookingfor place to live this good place.