Briargrove at Vail

Photo of Briargrove at Vail

Located in Houston, Texas

Address: 3939 Briargrove Ln, Dallas, TX 75287, United States

Phone: +1 469-240-9201

Rating: 3.7

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dog park
  • Dogs allowed

Categories

  • Apartment complex
  • Apartment building
  • Apartment rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2023-08-13 - Rating: 4)

    I got to live at Briargrove at Vail for almost 2 years before moving out of state. I enjoyed my time here, the proximity to the major highways and roadways was a plus. The management did a good job in making sure the apartment was maintained. I moved in and there were fleas throughout all the carpeted areas. The management team worked with me to get pest control out in timely manner and after first application didn’t work, I called again and they came out and did 2 more sprays to remedy the situation. In addition, the maintenance men were very nice when they came to work on issues in the apartment and when I was present they told me what was fixed. Only downside was it took 3-4 work orders placed for the old (white appliance) leaking fridge to finally be fully fixed (no more leaking) and then replaced with a new stainless steel appliance. The apartments were fairly quiet for me on the third floor (no elevators) which was a big plus as I was in class, studying, or sleeping most of my time as a resident. The biggest downside of this apartment complex was parking for guests. It made it difficult for me to have classmates over to study and work on group projects. If you don’t like hosting events often then parking shouldn’t be an issue. Overall, I would recommend this apartment complex due to the positives outweighing the negatives

  • Review 2 (2025-02-23 - Rating: 4)

    I went to see an apartment and Perla was very welcoming and helpful on my vist, she explained everything and of course walked me through the property to see vacants apts this apartments wasnt in my selection due to parking, I noticed it can get complicated bc while I was visiting n touring some one started to honk the horn on me, bc he was waiting for me to move so he can park on my spot...that was a big no no for my decision! That tells me there is not enough parking n ppl can get out of hand trying to find parking.

  • Review 3 (2020-10-08 - Rating: 5)

    I have read most of the reviews. Though i respect everyone opinion, many of them tend to be more personal than general issues. Yes the complex is near Addison airport so if you choose to live here, you should expect planes flying over several times a day, but honestly, its not as bad as some people described it to be. The complex is kept very clean. Parking can be a bit rough, but if you dont mind walking a bit, you still can find a parking spot. The gate is always closed so you feel secured. The area is pretty quiet. There is a park down the street where you can jogg or ride your bike. I once placed a work order and 2 maintenance gentlemen showed up a couple of hours later. I have given bad reviews to other apartments before but honestly, Im pleased with what i see so far.

  • Review 4 (2024-07-13 - Rating: 4)

    Lived here for almost 7 years and I will say they definitely are worth the price. I’ve honestly never had any problems here besides like the other reviews says, the parking is terrible and if you find yourself getting home at a certain time parking is hard to find. The bathrooms don’t have air vents either but other than that I would recommend. One of the main reasons I left though is because towards the end of my stay it seems like anybody can move in. It used to be a peaceful area but new neighbors have been making lots of noise and also the gates are always broken. The entire area just started to become (and I hate to say it) but ghetto. It’s mainly the people around and I’m not just talking about the apartments. While I did enjoy my time and they work with you especially the maintenance who will come right away at least, I just knew it was time for change. The managers change a lot but I’ve never had any problems with any of them.

  • Review 5 (2023-04-29 - Rating: 5)

    Im proud to call Briargrove at Vail home. Ive been here for 5 years now. Im beyond grateful for the current Apartment Manager and Staff. They are all super helpful and feel like family. The property is in the perfect location for me. My one bed room one bath is the right amount of cozy for me and my Tabby cat.

  • Review 6 (2022-08-18 - Rating: 4)

    Very helpful stuff! Miss Raquel is a patient leasing agent . The grounds are always clean. I would definitely recommend renting from this property. I would say maintenance does take a little bit of time to get your work order done. But they do get it done. Thank you for making my living experience comfortable.

  • Review 7 (2020-09-08 - Rating: 5)

    Ive lived Briargrove at Vail for 1 year.This community service is the best around this area despite Ive lived 3 different communities around.1. Officers and managers are really kind and nice. They really quick respond and solve residents request.2. Maintenance service is really fast. You dont have to wait more than 24 hours. The manager and maintenance technicians always wait for residents (In other communities case, you need to wait at least 2-3 days to solve issue)3. Officers even work on weekend. Some of apartment community offices dont work on Sunday although residents have issue at their room for weekend. However, Briargrove at Vail officers work even on Sunday as nice customer service. They try to figure out issues for resident weekend as well.4. Briargrove at Vail is really clean. They manage and clean the apartment very well.I am a person who is really picky and has a lot of complain, but I never disappointed with Briargrove at Vail.

  • Review 8 (2017-12-07 - Rating: 5)

    Im fairly new to Texas and in my third year here this is my third apartment complex. I have to say in my short tenure in this city this is by far the best complex Ive stayed in. In fact Ive renewed my lease to stay another year because of how satisfied I am. For example Ive only needed the maintenance staff a few times, but the times i did call them they responded quickly and fixed the situation without hesitation. Also, in Management there is a woman named Tera who will do everything she can to help us as residents. All in all Tera and the rest of the staff provides remarkable customer service (which seems rare these days) and actually appreciates us a residents. That demonstrated throughout the year whether its raffles, breakfast at the clubhouse, etc. They make this place feel like home and I truly appreciate them.

  • Review 9 (2018-03-01 - Rating: 5)

    I just moved in here 2 months ago and my move-in experience was fantastic thanks to the amazing and sweet Shelby! Even though I came a day late as I was driving in from DC and had to stop for rest, Shelby was able to help me correct my lease work and get me in last minute! My father and I were exhausted from moving but Shelby not only helped us to walk through the apartment and check everything but she was able to keep us laughing and also ensure that we had everything we needed in the apartment. Even prior to moving in I had to change my move in date a couple of times and Tara was so awesome, and super patient to help me find the right date. On top of all of this, they gave us a great move in/welcome gift! We received complimentary toiletries, water and other things just to name a few(ill let you discover it when you move in). Im giving only 3 stars now as I have yet to see how the entire experience goes living here, but so far so good!! Its a quiet, safe community with respectable families here.Update 2/28/18 - My stay at Briargrove was great! Moving here from DC to Dallas this place really took care of me. I didnt know anything about the city or the area. But it is so peaceful and quiet here and the management staff and maintenance takes care of things! The lovely ladies in the leasing office Jen, Tara and Christina are awesome. I am moving as I need to be closer to my job and campus but I am moving to a sister property as I like the service I received with them here. Upgrading my rating to 5 stars!

  • Review 10 (2018-05-18 - Rating: 5)

    I recommend Briargrove at Vail apartments. The staff is great. A special thanks to Christina and Tera. Christina is always nice, cheerful and very helpful. She does a great job and she goes beyond what is expected from her. She always go an extra mile to make sure that the residents or potential residents are taken care of. She is the best. Tera was such a blessing too when she helped me move in. She was very nice and professional all along. The maintenance staff is also doing a great job.

  • Review 11 (2021-11-17 - Rating: 4)

    Lived here 2 years and overall had a good stay.Pros: Leasing Office staff were always super nice and helpful and were great to deal with before and during Covid and the crazy snow storm back in February 2021. Staff was always willing to work with you and help. I enjoyed my time living there. Maintenance was super on top of things. Always got things taken care of the very next day. Honestly any and every issue was handled great. Landscaping was regularly well maintained. Package Delivery was pretty good too. Very clean, well kept complex, very communicative about things and changes, quiet and safe. Never saw or heard of any car break ins during my stay. Easy to pay rent and do maintenance requests online. It is in a nice area with multiple apartment complexes around and has a park you can walk to. Super close to the Turnpike, Tollway, supermarkets, restaurants, so whatever you may need is just a block or two away.The cons: Finding a parking space at night was often difficult. There were times I couldnt find a spot. So, I do recommend getting one of the covered reserved spots if you can. Once I did that, never had an issue. Guest parking was a bit tough at times too as there are no dedicated guest spots.Neither pros nor cons , more like fyi: Like another review said yeah lots of planes do fly by, but not much at night. It affects the whole area not just this complex due to the Addison airport nearby, but it still is a quiet neighborhood. Lastly, the front gates would often stop working but would stay open when it did, and they would quickly fix it. Other than the limited parking, overall great staff, maintenance, and time here.

  • Review 12 (2017-12-04 - Rating: 5)

    I lived here about two years. Love it. It’s peaceful and quiet didn’t really have any issues, only someone kept blocking me from parking in my garage. But management fixed that real quick. I recently moved out, because of personal reasons but hopefully one day I be able to return. Terra has been so sweet. Never gave me any problems at all. Work orders promptly got fixed if I had any. I would recommend my friends and family. I have lived in other properties with many issues. But briargrove is by far my BEST place to live.

  • Review 13 (2019-12-04 - Rating: 5)

    Ive been here a couple weeks now, and Ive never felt more at home. Christina and Kelly have been truly amazing. There were some small maintenance items when I moved in, but they took care of them all very quickly. I even had a package come in from home that contained food, and Christina actually stored it in their fridge until I could make it to the office! The neighbors are friendly, community is clean, and the area is pretty quiet. All in all, I absolutely give my experience here 5 stars, and I really am looking forward to staying here.

  • Review 14 (2020-09-11 - Rating: 5)

    I recently moved into this apartment complex, and everything has been great so far. There was a little issue with the first apartment I signed a lease on, but they worked with me and got me into a better one promptly. Also, someone has answered the phone and been available in the office every time Ive called or stopped by. This is HUGE for me as my last apartment complex was terribly difficult to reach. Macayla, Josh, and Tyler have all been great and super helpful.

  • Review 15 (2019-07-12 - Rating: 5)

    I have been meaning to write a review about this complex. I have stayed in multiple Management Support properties and this by far is the best one. The staff at the office is amazing, we had to apply while out of state and Christina was incredibly kind, helpful and made us feel welcome into the community. These ladies at the office are happy to help everytime and take time to know you as a person not just another applicant. The property is always kept clean and maintenance is fast with the work orders and ever so friendly.

  • Review 16 (2022-12-08 - Rating: 5)

    The office staff are courteous, friendly and very helpful during the application process. They made it so easy to choose Briargrove at Vail. This place is full of awesome amenities. Its quite, peaceful and the grounds are magnificently kept. What a great place to call home.

  • Review 17 (2023-07-10 - Rating: 5)

    It was good experience staying at Briargrove at vail. Specially Raqual at lease office is doing her best job. She helped alot with all the good work she is doing. Also the maintenance guys are at there best. I would recommend this property.

  • Review 18 (2018-01-11 - Rating: 5)

    I have only lived at Briargrove for 2 months but I absolutely love it. I have submitted 3 service requests and each of them were handled promptly and on the first request. Very convenient that I was able to pay my rent online, no issues there. I also really appreciate that the premises is clean, no trash hanging out of dumpsters or anywhere else for that matter. I recommend living here! Clean, safe, and quiet. The only thing I would consider is that the complex is near the Addison airport, gets a little noisy sometimes with planes flying in/out but it has never been unbearable.

  • Review 19 (2023-10-20 - Rating: 5)

    I had the pleasure of being helped by Bailey. She was so sweet, and very patient. She answered all of my questions and made me feel so welcomed! I just applied today, so I’m hoping that this will be my future home!!

  • Review 20 (2016-07-12 - Rating: 5)

    Shelby and Tara are whom I have worked with the most @ Briargrove and they are the most honest, sweet as apple pie, beautiful set of people I had dealt with in a very long time. Ms Tara went above and beyond to make sure I was approved for the unit I was trying to get; and took time out to explain what was needed and why. Needless to say, 7 months later I have/had a life changing event, and Ms. Tara again has helped me relocate to a larger unit with no hassle. Again helping me though the transfer fee and and how they work. I am always impressed with the customer service, professionalism and the greeting these ladies show( in what I know is a hard job). Ms. Tara and Shelby, I solute you both for a job well done and caring about your resident. Keep up the great work and stay awesome. Oh yes, there is also excellent turnaround time for maintenance (sometime less than 24 hr).

  • Review 21 (2018-07-06 - Rating: 5)

    I highly recommend the Briargrove at Vail apts due to an amazing staff that is exemplary in every aspect. Tera is professional, kind and is there for you with a sincere smile on her face if you ever need her. This is such a well-kept property and every resident I met had lived there for years and had nothing but great things to say as well. If you’re looking for a lovely apt with exceptional customer service by the staff, this is the place for you. I just wish I could give it more stars!

  • Review 22 (2017-12-11 - Rating: 5)

    I have lived in three different apartment within three years at Briargrove at Vail, and I want to give a huge shout out to Tera Fera. She is the one and only reason I have stayed with this apartment as long as I have. Not only has she continued to create a memorable experience for my roomate and I, but she goes above and beyond to meet our expectations. Every time I walk into the front office I am greeted with a smile and a warm welcome. She is the best leasing agent (assistant manager) I have ever had the pleasure of knowing and if she ever leaves this specific apartment complex then I will be following her to where ever she goes. I am surprised they have not promoted her to the manager position at Briargrove at Vail because most of the residents believe she is the best person suited for that job.If you walk in and ask for Tera and they respond with She doesnt work for this apartment complex anymore, turn around and leave. No body else could ever take her place.

  • Review 23 (2018-05-03 - Rating: 5)

    I absolutely love living here.. I actually just signed a new lease today extending my time here..The front office staff is great and very kind.. The maintenance guys are awesome.. I couldnt ask for anything else in an apartment complex..Beautiful facilities, small and quiet property and also in a great location.. I cant recommend this place enough!If I ever move it will only be because Im moving from apartment to a house.. I would never leave here to find another apartment..Everyone in the front office is awesome but Terra is especially great to me anytime I need something.. If you want to check this place out go ask for her!!5 out of 5 for me...

  • Review 24 (2019-04-05 - Rating: 5)

    The staff at Briargrove at great. They listen and solve any problems that you have. They are friendly and treat people with respect. They dont see you as a number but a person. The apartments are clean and well maintained. I never had any issues with maintenance repairs nor did I have to wait long for repairs.

  • Review 25 (2023-04-15 - Rating: 5)

    First review of my life but this place deserves it . Racquel and Dianna both were so helpful and attentive in helping me move in and they worked with me thru any issue we had right away to get me set up and going . The place feels like home . Clean and safe and cozy . I’m very excited to move in and I couldn’t be more happy about the team working here ! Cool location too btw .

  • Review 26 (2019-08-21 - Rating: 5)

    First things first . Let me start with the leasing staff . If you get ahold of Mrs. Christina then you’re in for a treat . Great hospitality, very informational , task execution oriented and more ! My experience has been amazing since I moved here a few weeks agoKelley & Steven have the most calm and understanding demeanor. It’s almost Impossible for any bad vibes or miscommunication to transpire with these two ... again , you’re in for a treat .I’ve lived and supported a few of their local COMPS , and hands down Briargrove sets the bar ! Small community , friendly residents, awesome view , the property is secured from criminals , No scandals or Hidden Fees , Very prompt and structured I must say . And the great part about it is , you receive all of these great qualities with affordable living !! Can’t beat it with a 10foot Pole I’ll say !!!#TeamBriargrove

  • Review 27 (2024-07-13 - Rating: 5)

    Sonya was great! Probably the nicest and most helpful person i have ever met in one of these apartment complexes!

  • Review 28 (2017-06-15 - Rating: 4)

    I just leased my apartment to move in July 26th. I worked with Tera and she was great. Im moving from Abilene back to Dallas, so most of my correspondence was done by email. She responded in a timely manner and with much patience. I will review again after I have lived there a while. I cant wait.

  • Review 29 (2016-07-12 - Rating: 5)

    Great property. Never had any issues except for once after over 3 years which was handled professionally and effeciently by Terra. she even followed up with me and ensured the matter was resolved .Great customer service and a well handled issue. All of my service requests and maintence has been handled within 24 hours, usually within 4 or less ,although i have had very few requests which is awesome!! shelby, the leasing agent, is amazing. So incredibly helpful and reliable. she even takes the time to get to know you so you are not just a dollar sign with an apartment # as your name and any question, request, or issue brought to her you can count on being answered.. Overall , great ,great employees(From maintence up to management)- the stay here was never made difficult for me and the staff is awesome now!

  • Review 30 (2018-02-27 - Rating: 5)

    Loved the process! Christina is literally the best! When she showed around the complex every person that we saw just had to stopped to say hello. She also made us feel very comfortable and welcomed. Would definitely recommend speaking with her!

  • Review 31 (2016-02-16 - Rating: 5)

    I was apartment shopping and we all know how much of a hassle that it the leasing agents who work in the front Tera and Shelby were stellar. Very nice, they made everything easy, always willing to go above and beyond, I am happy to be staying at such a beautiful property!

  • Review 32 (2023-12-12 - Rating: 5)

    Perla, Raquel and Bailey are fantastic. Anytime I have an issue it’s fixed immediately. Shout out to our maintenance men too!

  • Review 33 (2023-10-20 - Rating: 5)

    Bailey was such a HUGE help. She answered all questions and helped us with our apartment application. 10/10 would recommend

  • Review 34 (2017-11-21 - Rating: 5)

    Idk what Jacy is talking about but Tera was amazing! She talks fast but she told us everything we wanted to know and told us things that we didn’t even think about asking but are greatful to know now. We signed the lease that day because it was a great layout and the staff so far was great. We’ve been searching for a while but this was by far the best.

  • Review 35 (2019-07-19 - Rating: 4)

    My parents live here. Its a nice complex. The gates are close and require a clicker. Nice pool, it could be cleaned more often. Just mostly leaves in there. Seems quite everytime I visit.

  • Review 36 (2017-12-07 - Rating: 5)

    This place is a great place to live. Tera is 100% transparent about everything, including fees and issues regarding the property. She is very professional and knowledgeable. Ive been here for 2 years and I dont plan on leaving.

  • Review 37 (2017-03-08 - Rating: 5)

    I lived on this property for 7 years and loved it. Its small and quite and the leasing staff and maintenance is the best I have ever experienced! I only moved, because I am moving out of town.

  • Review 38 (2019-08-29 - Rating: 5)

    I just stopped by to visit, but these apartments look really nice on the outside. I saw the maintenance men working and th r landscaping was nice as well.

  • Review 39 (2017-10-19 - Rating: 5)

    I personally know somebody that lives at this place that is very close to me and absolutely loves this place! I love going there because it is calm, quiet and Tara my girl in the office is amazing!

  • Review 40 (2018-12-02 - Rating: 5)

    Been here 5 years and counting, Im in the middle of everything but in a peaceful and nice complex. Love it!

  • Review 41 (2019-09-05 - Rating: 4)

    Nice apartments, nice, caring office staff, and a great location. I have lived here for 3 years!

  • Review 42 (2018-04-12 - Rating: 4)

    Gated...visiting parking hard. Little grass space. Huge apt easy access to Midway or Frankford Roads

  • Review 43 (2019-02-03 - Rating: 5)

    My year living there has been great quiet, peaceful.The staff is professional and friendly.

  • Review 44 (2018-12-25 - Rating: 4)

    Do apartments inside or nice but the staff is below average.

  • Review 45 (2019-03-11 - Rating: 4)

    This was a very nice place I visited a nice very clean Apartments people were real friendly and nice

  • Review 46 (2023-05-22 - Rating: 5)

    Ms perla and ms raquel are the best people you will ever meet

  • Review 47 (2018-04-10 - Rating: 4)

    Quite, staff responsive and caring. Maintenance addresses issues in a timely manner.😀☺️😎

  • Review 48 (2018-07-07 - Rating: 5)

    Very nice and quiet complex. The staff was a pleasure to deal with.

  • Review 49 (2015-06-02 - Rating: 5)

    We love living in 3939 Briargrove Lane!

  • Review 50 (2020-01-22 - Rating: 5)

    Gorgeous

  • Review 51 (2022-10-01 - Rating: 5)

    First home

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