3800 on Portland

Located in Houston, Texas

Address: 3800 Portland St, Irving, TX 75038, United States

Phone: +1 972-590-6738

Rating: 3.3

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Fitness centre
Gender-neutral toilets
Pets welcome
Swimming pool
Dog park
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-10 - Rating: 5)
I’ve been living here for 3-4 years now!I currently have a one bedroom. I wanted to post a picture in case anyone wanted to see what the inside looks like. New management is great, all of my maintenance request get addressed quickly.Overall, for the price, I really like it here !

Review 2 (2025-02-18 - Rating: 5)
Great community to live in. The staff is helpful and friendly. As a recently divorced single parent of four they helped with the process and moved me in within 3 days. The workout facilities are clean and organized also they have a pool. Location and access to the highway is a plus.

Review 3 (2025-02-18 - Rating: 5)
I stopped by 3800 on Portland apartments and the staff was real professional and friendly they were really helpful

Review 4 (2024-03-13 - Rating: 5)
We were having a hard time looking for places, but 3800 on Portlands were the first ones who were very welcoming and communicative. Weve been here for a while now and everythings been great! The staff is super friendly and theyre very quick to respond if we have any issues. Maintenance is also very quick and they do a great job at getting things fixed.

Review 5 (2024-09-18 - Rating: 5)
The complex is nice the girls in the Office are nice and the maintenance is taken care off fast.

Review 6 (2023-08-28 - Rating: 5)
Im happy to say that my experience applying for an apartment here @ 3800 on Portland was by far the best. Thank you Karina for allowing me to be myself. She welcomed me with beautiful kindness. Ive never been able to express my fears of being denied a place to live because of miscommunication or a credit score cocern etc.. Karina seen I was in need and approved me for an apartment that I can afford.Thanks.

Review 7 (2025-02-13 - Rating: 5)
The Residents are great!

Review 8 (2019-03-31 - Rating: 5)
The customer service is great! All of the ladies in the office are so nice and welcoming. Brittany was my leasing agent. She was awesome and she stood by me through the whole process from turning in the application all the way to me moving in. My apartment is beautiful! They did such a great job renovating it. Everything is so nice and modern. I would highly recommend 3800 on Portland to anybody looking for an amazing apartment experience.

Review 9 (2021-08-03 - Rating: 5)
I moved from out of state earlier this month. The staff here have gone above and beyond at every turn. I love my apartment, it is clean and has had some recent upgrades. The complex is great for those who work from home or commute. It is also nice to be just off of several main roadways. A great complex with a great staff!

Review 10 (2023-08-23 - Rating: 5)
I lived here for a while and the very helpful friendly new Manager Karina and Maria have helped me with all my needs and questions I had.Thank you very much.Specially I do thank you Karina.I been living here at 3800 on Portland more than 8 years.First time the administration take good care of us.

Review 11 (2019-11-14 - Rating: 5)
I love this apartment complex. The apartments are spacious and clean. I will totally recommend this place and go talk to Brittany if you need help!! , she is amazing! She is always there to help me and my family, and if it hadnt been for her I wouldnt have choose this place to live. Thank you Brittany, 3800 on Portland is lucky to have you.

Review 12 (2020-12-29 - Rating: 5)
A LOT of positive remarks here about Eli Woodard (Leasing agent) - and I can confirm theyre well-deserved and for good reason. I was someone looking for a place to live from out-of-state, on super short notice, and unfamiliar with the whole process. Thankfully, Eli was there to catch me. He put me in a beautiful, clean apartment in record time (under 1.5 weeks), and was extremely particular about ensuring I had an easy, stress-free move-in experience. As to the property itself, the premises are kept handsome! Apartments are affordable, and in good condition. The maintenance team is always out and about, trash is taken out regularly, the community is quiet, very pet-friendly, and location is fantastic. Love it!

Review 13 (2020-10-03 - Rating: 5)
This apartment complex here at 3800 on Portland hands down is one of the best apartments Ive lived in since I ve moved here to Texas five years ago. And the manager Cindy is the Best. She is helpful, her service is amazing, any question you have she always there to help with any concerns and so fort. My 2 bedroom, 2 bath is spacious exactly how i like it and the location couldnt be better. Am glad i ended up here at 3800 on Portland. Wonderful Apartment Complex!

Review 14 (2020-07-18 - Rating: 5)
UPDATED REVIEW : After writing this review and speaking with corporate as well as Cindy reached out to me, I wanted to update my review AGAIN like I said before communication is the key,and I believe it was simply miscommunication among the office staff and myself. Never did I want it to get to this point of writing a bad review but I was feeling ignored with the several vm,call backs I requested.AGAIN my biggest problem wasnt the maintenance issue the fact it was a lack of communication. As of 715-20 my work order has been fully completed, and I have spoken to Cindy and she has apologized for the lack of communication. I love my unit and hope going down the line my stay at 3800 only continue to get better.CINDY and her new staff have took over i have had the worst experience at this property. She dont respond to any call backs when you leave a vm, i have put maintenance orders in one after another on the same issue. Where none of them have been responded to. I relocated to Dallas area in December and debated on a couple of properties, I was skeptical about this property based on previous reviews about the office staff. Thats one thing I pride on good customer service and management having good relations with there tenants. And I should of believed the reviews! This office staff especially Cindy dont care about her residents only care about is $$$. I pay my rent faithfully on time. I dont think its to much to ask for where I pay my rent for the office to tend to the request of their tenants.Oh and these pictures is how my bathroom have been looking for 3 mnths and counting and mold is getting worse.

Review 15 (2020-08-10 - Rating: 5)
Just moved in! Would like to thank Eli for helping me through the whole process. He is very professional and keeps you well informed. Always answers your text or email very quickly. Over all a he made it very easy and did everything he said he was going to do.THANK YOU for the great apartment! Very nicely updated and very clean👍🏼

Review 16 (2019-07-02 - Rating: 5)
Im only giving this place 5 stars because of Vicki! She is the most thoughtful and considerate person ever! She makes her tenants a priority and that goes a long way with me. Great customer service is hard to come by but she has Mastered the art of service. She makes living here worthwhile!!!

Review 17 (2018-01-09 - Rating: 5)
I have live here for almost 4 years and I have enjoyed my stay at Sierra Point. We have had quite a change with management but overall for the good. The office team and maintenance always work well with getting things taken care of immediately. In the beginning there were small problems with bugs but they had pest control spraying every week which I havent seen in about a year . I dont have bug problems anymore at all because I keep my apartment clean and spray on my own . The club house always have different activities going on every month which is always a good thing . The floor plans are huge which most apartments in irving are very small for a high price . Due to the new system they have in place for renewal I will be looking else where.

Review 18 (2019-07-03 - Rating: 5)
I absolutely love it here. I came during the constructions and just from the buildings and parking lots it already looks amazing. My upgrades are great. I have REAL granite counter tops and stainless steal appliances. I cannot wait until everything is done. I need this 24 hour fitness center! OH, and the ladies in the office are so awesome and very professional.They make it seem like a home more than a business.

Review 19 (2023-07-26 - Rating: 5)
Update: I lived here for a while and the helpful friendly new manager Karina and Maria have helped me with all my needs in the apartment and questions I had. Thank you ladiesI been living here at 3800 on Portland for more than 3 years and I LOVE IT, the administration take good care of us👌🌻

Review 20 (2019-05-30 - Rating: 5)
IF I COULD GIVE THIS COMPLEX AND MANAGEMENT 0 STARS, I WOULD. I am giving yall 5 so that my review won’t get lost with all the reviews that are not true. Management here is not professional AT ALL, they will not get back to you regarding any issues/concerns. My A/C has been leaking since August 1st of 2018 (my move in date). Maintenance is called weekly and, in a week the ac starts leaking again. My restrooms wall never got repainted after the leak caused mould. To top it off the hot water is cut off on a weekly basis (I’ve been keeping track). Also, cars get towed even if registered. All of this I can put up with but my biggest issue with this complex is in concerning my registered emotional support Jack Russel Terrier. 6 months into my 12-year lease I received a notice in regard to my dog. I promptly presented myself and the required documentation to the leasing office. The office ladies expressed zero interest in me trying to resolve the mishap. I reached out to the corporate office who then proceeded to question my integrity stating that my support animal registration was “fabricated”. I submitted additional information to the corporate office and never received a response till earlier this week I received an eviction notice to remove my dog from the apartment. I’m in complete shock and utterly baffled, I have never had a landlord present me with such issues. As a good citizen living in this complex, I did. This however does not mean I wont keep fighting this

Review 21 (2019-05-09 - Rating: 5)
Lived here for a bit. The renovations are nice & the upcoming amenities will definitely be great. They always send me notices when they turn the water off hours before they do it for construction. And it’s during business hours so I’m never home so I don’t care. The staff is great and has always helped me out.

Review 22 (2018-08-21 - Rating: 5)
Okay first of all this place gets my rate for a 5 Star WHY, because the girls in the office are GREAT idk what y’all are saying something that they don’t send notices that they are going to do something, they send them ALL the time y’all probably have them on report to junk or just ignore them because of previous management it takes a while to start from the bottom. My props to the new management you’re doing a AWESOME job. All I’m going to say is treat people they way you want to be treated.

Review 23 (2018-08-03 - Rating: 4)
With the new ownership they are slowly making upgrades. Ive been here 5 years and yes the last management team was horrible but this new group are the best. We had some transferring issues that delayed out move but they did everything they could too make it up to us. Thank you too team 3800 on Portland.Im sure everything will look and work great after all the renovations are complete. Be patience with them. I did and it worked out good so far for me

Review 24 (2025-02-13 - Rating: 5)
Great staff and wonderfull comunity!

Review 25 (2019-01-31 - Rating: 5)
Ms Fatima is an excellent person, very kind and she answered all my questions in a very good way, she showed me the apartments and they looked beautiful completely remodeled, she also showed me the new pool and it looks incredible. 3800 Aparments is an excellent place to live, thank you Fatima for your help you do an excellent job.

Review 26 (2020-07-23 - Rating: 5)
I worked with Eli he was amazing the whole way though the process. The apt was Nicely done up.With all that’s going on with Covid I so happy I could do everything online. O I almost forgot the dog park is big.

Review 27 (2018-12-19 - Rating: 5)
Love love luv the ladies in the office !!! I moved here a week ago and I cant think, see or say anything bad about my experience it was a pleasure moving here. And I love the remolding thats being done to this place I highly recommend anyone to take a chance on 3800 of Portland 💟

Review 28 (2021-05-28 - Rating: 4)
Ive been at this apartment complex many years, and I like how this current management group,help, people with work orders, and gave help to renters dealing with Covid19 etc. Its a great place to live. Great family atmosphere.

Review 29 (2017-10-25 - Rating: 5)
Nice place to live with your family! Office staff and maintenance are friendly and really helpful. The girl in the office is funny and so nice, she help me with my contract and answer all my questions.

Review 30 (2020-07-25 - Rating: 5)
The total experience from start to finish was super easy thanks to ELI. From the first moment we walked into the office he made me feel so comfortable I will definitely recommend my friends move to 3800 on Portland.

Review 31 (2023-03-01 - Rating: 5)
The maintenance man Arturo is a great asset to this property and made my poor move in experience much better as he made sure he fixed my water issue in a timely manner.

Review 32 (2019-05-07 - Rating: 5)
We have been here almost a year, the office staff is polite and helpful, they are updating the pools and built an outdoor kitchen,dog park, and soon a playground, I dont have roaches or any other pest problems,its a quiet complex and i love it here, and i have recommended it to friends

Review 33 (2021-09-16 - Rating: 5)
I’ve been a resident for a whole month now. Rachel was great help , she’s on top of it when it comes to helping , so is Eli ! I appreciate you guys ! Love my new home.

Review 34 (2019-03-01 - Rating: 5)
Very nice aparments, remodeled, stainless steel kitchen,but the more important the personal in the office Fatima and Cesar they take care the residents,theyre wonderful persons. Im very happy here.

Review 35 (2020-08-14 - Rating: 5)
Cindy was excellent at helping me find something reasonably priced and in a timely fashion considering my situation. She was in constant contact thru out the process and explained everything I needed to do thoroughly. Thank you again, Cindy!

Review 36 (2019-07-31 - Rating: 5)
Amazing staff friendly always helpful and always doing there best the apartments are clean and its a nice community I moved from california to here and Vickie helped me out so much I highly recommend these apartments

Review 37 (2023-06-20 - Rating: 5)
Brittany was Wonderful....and Outstanding. She helped me what Expect more than that. She is Awesome. She got me moved in in one week. Worked fast and very helpful.

Review 38 (2021-04-07 - Rating: 5)
Eli and the Manager are really good they have great costumer service love my new apartment thank you for approving me so fast

Review 39 (2022-12-15 - Rating: 5)
Camille is the best. Beautiful apartments and Beautiful neighborhood. So glad I am now a part of this beautiful community.

Review 40 (2019-07-11 - Rating: 5)
I love my apartments there nice and quiet if you plan on living here just go to the office the woman there are great but for an even better experience ask for VICKY she’s Awesome!!!!

Review 41 (2019-04-09 - Rating: 5)
I have to say at first I was a little scared I havent been staying in texas long but so far I have ran into trashy apartments some you see pictures and in person looks nothing like pictures but from the start Ms vickie has delivered exactly what I saw in pictures she has helped in everyway and always answered every question I went by to see my apartment and it was a big also nice just like the pictures only a few things to be done before my move in date but Im very proud to call this my new home thanks again to the great office staff you ladies rock !!!!

Review 42 (2020-12-04 - Rating: 5)
Eli Woodard went above and beyond for me. I feel so lucky to have had him as a leasing agent. The community is very clean and quiet

Review 43 (2021-05-28 - Rating: 5)
So far been living here for over a year now and it’s been nothing but great. Eli has been great with every issue that arises while living here can’t complain!

Review 44 (2021-02-08 - Rating: 5)
I LOVE IT!Eli is amazing super helpful.The community is very clean and quiet, me and my kids love it here

Review 45 (2020-07-24 - Rating: 5)
Cindy and staff are amazing. Change is always good and this is what this apartment community needed. Professionalism at its best...#TEAMCINDY

Review 46 (2019-03-01 - Rating: 5)
Nice quiet community with comfortable living arrangement at reasonable prices. Thanks for your help César he is a really nice guy. I can say that I give you a 💯 in customer service. 👍🏼

Review 47 (2019-03-26 - Rating: 5)
The whole experience was great, Brittany did an excellent job with the presentation! definitely will recommend!

Review 48 (2020-09-19 - Rating: 5)
Loving my new apartment in North Irving.Thank you Eli for all your assistance.Great environment. ❤️

Review 49 (2023-03-02 - Rating: 4)
That take you two months for you guys to fix it but they did very good job I can say great.

Review 50 (2021-06-09 - Rating: 5)
Very nice place!! Eli was extremely nice and willing to help at all time. Made the move very easy.

Review 51 (2021-05-28 - Rating: 5)
Have had a good experience with the complex and enjoy the events they have such as the beach party they have to start the summe!

Review 52 (2020-10-07 - Rating: 5)
Great place to live and thanks to Eli he was very helpful in everything quick response on the work order I put in got done same day thanks Eli.

Review 53 (2022-05-30 - Rating: 5)
Have lived in the complex since 2006, New owners. I addressed my concerns directly with them. They made a manager change which the property needed. Thank you

Review 54 (2021-04-06 - Rating: 5)
Rachel the manager and Eli have been great help they have great costumer service they are very helpful 👍 thank you for all your great work

Review 55 (2023-01-17 - Rating: 5)
Camille was amazing! I’m so excited to move in!

Review 56 (2020-10-18 - Rating: 4)
I just move here a few days a go I am very happy for with management specially Eli helps a lot.

Review 57 (2020-10-07 - Rating: 5)
Eli has been a great help... answer and my question. Was a big help with the process my family and I are very happy and satisfied.Thank you Eli

Review 58 (2021-05-28 - Rating: 4)
Friendly staff, maintenance are timely when things need fixed, fun events for the residents

Review 59 (2018-12-12 - Rating: 5)
Warm friendly staff, answered all my questions and explained all the renovations to come, might break my current lease just to get in there!

Review 60 (2015-03-28 - Rating: 5)
Really good Apartments, Except the Swimming Pool is closed for more than half of the year.

Review 61 (2019-07-03 - Rating: 5)
Best staff!! Great family oriented apartments 💙❤🧡💚💜💛

Review 62 (2018-12-07 - Rating: 5)
New management is great and the apartment renovations look amazing!!!!

Review 63 (2018-12-10 - Rating: 5)
Good customer service always ready to serve and taking care of residents

Review 64 (2019-04-15 - Rating: 5)
Brittany did a great job at helping us find a new home!

Review 65 (2022-11-12 - Rating: 5)
Great they make sure you r ok an they are very clean

Review 66 (2021-01-19 - Rating: 5)
Good customer service. move in was fast and easy. great communication.

Review 67 (2022-10-17 - Rating: 5)
Arturo & Gabriel are great Maintenance workers!

Review 68 (2019-03-01 - Rating: 5)
Grate service at the leasing office thanks for all your help Cesar

Review 69 (2018-05-08 - Rating: 5)
The management takes care of any issues. Nice neighbors.

Review 70 (2019-03-13 - Rating: 5)
They are the best that I have ever done business with in Texas

Review 71 (2019-04-29 - Rating: 5)
The front office and maintenance team are on it! I love this place .

Review 72 (2019-03-01 - Rating: 5)
Great place to live. Amazing management.

Review 73 (2019-06-22 - Rating: 5)
Visited this place recently. Very nice community to live in.

Review 74 (2019-08-27 - Rating: 5)
Nice Property. Updated. Friendly Staff

Review 75 (2021-05-28 - Rating: 5)
Really good service and the best Aparments

Review 76 (2019-03-01 - Rating: 5)
Friendly staff great place to live

Review 77 (2020-01-22 - Rating: 5)
Great and personable staff.

Review 78 (2021-04-13 - Rating: 5)
Thanks for home Misters Elie

Review 79 (2015-06-24 - Rating: 4)
Nice and quiet

Review 80 (2023-01-02 - Rating: 5)
Grateful Firstly With MY Almighty God 🙏 And With You For This Beautiful Place To Live; 🙌 You feel a lot of peace 🤍 (My Apartment is Very Nice 😍 It Has All the Services Up to Date) I Recommend Them 👍 ... Cristina and the Other Assistant at El Lissing Are Super Excellent and Efficient Women ... God Bless You Always 🙏 Thank you 🤝

Review 81 (2023-11-03 - Rating: 5)
Very good place to live, the leasing girls and the maintenance staff are very attentive. 👍

Review 82 (2020-07-27 - Rating: 5)
Eli is the manager and also Cindy, very good attention from both of them. Nice place to live comfortable, safe, thank you 🙂

Review 83 (2024-04-22 - Rating: 5)
I couldnt have chosen a better place than this to make my home, it was the best decision we could have made.

Review 84 (2019-03-17 - Rating: 5)
Very nice place to live a quiet place to live here and the managers are very good people Fatima and Caesar very nice people very kind people always deal with any problem

Review 85 (2019-03-01 - Rating: 5)
Excellent place to live Fátima and Cesar are very friendly and attentive, the apartments are very nice and clean

Review 86 (2020-12-03 - Rating: 5)
Eli and Raquel have always been very kind and attentive in everything. Thank you,

Review 87 (2024-03-02 - Rating: 5)
Excellent attention. The ideal home.

Review 88 (2020-10-07 - Rating: 5)
Eli, thank you very much for your help, you are very efficient with anything when I speak in the office. Thank you 😊