Sears Appliance Repair

Located in Houston, Texas

Address: 8401 Gateway Blvd W, El Paso, TX 79925, United States

Phone: +1 915-228-2811

Rating: 4.3

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-11 - Rating: 5)
Technician has been here before helping me with my appliances. This young man is very pleasant, respectful and professional. He always leaves a very positive impression and takes pride in his work. He always offers tips and very good advice which I follow. Excellent employee!

Review 2 (2025-02-14 - Rating: 5)
The technicians have been very professional and completed the repair quickly, cleaned up after themselves and explained everything to me. Overall, I have been very pleased with the Sears Home Warranty and its technicians.

Review 3 (2025-01-03 - Rating: 5)
Hugo, was very polite and did an excellent job fixing my dryer! He was quick and he was also prepared I did not have to wait for parts for my dryer to be fixed! Very professional!

Review 4 (2024-09-11 - Rating: 5)
It was easy to get a hold of Sears. They sent someone out the very day I called. The repair man was efficient, quick, and friendly! I am so happy with the service I received!

Review 5 (2025-01-29 - Rating: 4)
The technician was great. However, the part was not available to make the repair or even complete an estimate for repair so I am still without resolution.

Review 6 (2024-06-25 - Rating: 5)
Great service! Great Technician named Elijah. He order the parts and within and a few days they arrived. It took less than 15 minutes to install them and it works perfectly. Elijah was very courteous, very knowledgeable and kept us informed of the repair process. Should any appliance need I will definitely call them again.

Review 7 (2024-10-08 - Rating: 5)
Hugo explained what the problems were & ordered parts, he informed me they would be delivered to my home then Im to call Assurant to set up appointment. He was very knowledgeable on LG products/appliances

Review 8 (2025-02-03 - Rating: 5)
Technician was great, its the promptness in providing the ordered parts that Sears needs to improve.

Review 9 (2024-06-06 - Rating: 5)
I recently had the pleasure of having Elijah from Sears Home Service come to fix our washing machine, and I couldnt be more satisfied with the experience. From start to finish, Elijah was knowledgeable, fast, and professional.His expertise was evident as he quickly diagnosed and fixed the issue with our washing machine. Despite the complexity of the problem, he worked efficiently, ensuring that everything was back in working order in no time.Elijahs professionalism was also commendable. He arrived on time, was courteous throughout the service, and took the time to explain what had gone wrong and how he was going to fix it. This transparency was much appreciated and added to my confidence in his skills.Overall, Elijah from Sears Home Service provided exceptional service, and I highly recommend him for any appliance repair needs. His combination of knowledge, speed, and professionalism made what could have been a stressful situation into a smooth and hassle-free experience.

Review 10 (2024-11-21 - Rating: 5)
Servicemen knew his stuff. He attended to the problem right away. Hopefully the problem gets fixed and refrigerator starts working. He was nice and courteous.

Review 11 (2024-11-25 - Rating: 5)
Gentlemen were courteous and informing of all my options. They were efficient and I am happy with the repair so far.

Review 12 (2024-09-04 - Rating: 5)
Very knowledgeable and nice.We didnt catch his name, technician was very professional and gave me important advice on refrigerator maintenance and on any possible future purchases of refrigerators. Immesurable and helpful person that deserves praise!

Review 13 (2024-10-25 - Rating: 5)
Through NO fault of technician serval parts arrived damaged in shipping!The technician was professional and knowledgeable all times. Thank you

Review 14 (2024-11-04 - Rating: 5)
The technician was very professional and helpful and explained every thing I needed to fix the problem with labor and parts for my refrigerator thank you so much I will like to refer anyone else that needs repair from sears appliances services

Review 15 (2024-08-13 - Rating: 5)
Rogelio Escobedo and Hugo Gonzales from Sears Home Service (through A & E) were both worthy of Five Stars. They were experienced, dedicated to solving the problem, knowledgeable, and determined to do the best work possible. 1/9/2024

Review 16 (2024-11-02 - Rating: 5)
Tech Hugo is very nice, friendly and professional tech. Definitely knows his job.

Review 17 (2024-11-29 - Rating: 5)
Our repairman was extremly polite and knowledgeable. A very pleasant experience, thank you

Review 18 (2024-08-01 - Rating: 5)
The technician showed up on time and quickly determined the problem. He fixed our washer in no time, and we only paid the initial fee. I was very pleased!

Review 19 (2024-01-23 - Rating: 4)
Technician was knowledgeable and courteous. All around great customer service. Only issue I have is that they should send a Technician within the first 48 hours to see what the problem might be and get parts ordered instead of having them show up a week later to just to tell u that they have to order parts and in a week they will come back and repair your appliance.

Review 20 (2024-09-11 - Rating: 5)
The technician did a great job fixing my washing machine and was detailed in explaining the issues my washing machine had.

Review 21 (2024-09-11 - Rating: 5)
Elijah was courteous and was really helpful. He did a great job .

Review 22 (2023-11-21 - Rating: 4)
I was told over the phone it was $99 for the diagnostic plus tax but then was notified on arrival its $119.99 plus tax so thats a big change. This price could be used for the service. Excellent I thought. Second, the tech who came was Elijah. He was timely, respectful, he was a straight shooter and found the problem right away. He was excellent. And amazing. He found the problem right away but the price to fix was $502. Wow. Thats a price of a new stove. So we declined and got a new stove. Thats insane pricing. Nothing wrong with them just pricing is through the roof.

Review 23 (2024-11-05 - Rating: 5)
Recently a SEARS technician came to repair our Kenmore Elite refrigerator. After several attempts and parts, the technician said he was ABSOLUTELY sure the refrigerator was working. He checked everything thoroughly. He finally stated...its working 100%... The technician took pride in his work.....THANK YOU!!!!....… I just wish the CALL CENTER and SCHEDULING was as good as the technician.Hector LunaEl Paso, TX

Review 24 (2024-01-16 - Rating: 5)
Jesus (Jesse) was not able to fix our microwave due to its particular model, but he did not waste a moment in communicating to us exactly what the situation was and what he was going to do to help us. Before leaving our home, he called our insurance company to alert them of the situation. He let us know we should expect a follow up call from our insurance co who would reassign our work order to another company. He was professional, knowledgeable, and kind. We appreciate how clearly he communicated with us and with the insurance company. He represents your company well.

Review 25 (2023-11-17 - Rating: 5)
The service tech was very knowledgeable and understood best course of action. Unfortunately I didnt go with the repair because the part and labor would cost the same as a new basic dish washing machine. He did give me some pointers and tips to prolong the life of my machine until I am ready to purchase new appliances for my home. The service fee was reasonable and I highly recommend using Sears.

Review 26 (2024-03-07 - Rating: 5)
Jesus and Alonzo tried very hard to get our refrigerator working. It has been a VERY long journey since December 26, 2023. This was our 6th attempt to get this working. We have been asked to wait 24 hours to see if the ice maker starts making ice. We are keeping our fingers crossed. Jesus and Alonzo were very polite.

Review 27 (2024-10-24 - Rating: 5)
A tech by the name of Roger completed the repair on my refrigerator. He was very friendly and professional.

Review 28 (2024-08-13 - Rating: 5)
Our service man ,Mike, was very friendly and professional and took care of us. He answered all our questions and explained the problem we had.

Review 29 (2025-01-28 - Rating: 5)
Made us aware of issues and would return to correct any problem.

Review 30 (2024-09-03 - Rating: 5)
Very good, shared info per our questions. Good on task service man. Thanks, Robert! 👍🏼👍🏼

Review 31 (2024-01-16 - Rating: 5)
Hugo G is very patient and calm plus he fixed the problem when we got the parts. He had a hard time removing the heating element in the freezer since the manufacturer had installed it backwards. Hugo was able to remove it and fix the fridge.

Review 32 (2024-07-23 - Rating: 5)
Initially made appointment for July 3, didn’t show up until today, July 23 he called and showed up as he said, fixed the washer in no time. Parts were sent to home since June 29

Review 33 (2023-09-29 - Rating: 5)
Im glad he had all parts needed to do the repairs. Weve been without ice for 3 weeks. Its so frustrating just trying to get an appointment, you get the agent, and they want to fix the problem over the phone. Im not a tech, just need a simple appointment I paid my service contract, I should not have to get interroganted so maybe I can fix the unit. Sears, change your method of customer service, please.

Review 34 (2024-08-28 - Rating: 5)
Hugo was prompt, efficient and knowledgable. I would reccomend him anytime

Review 35 (2023-08-04 - Rating: 5)
Excellent communication from both the Sears Home Service and MrAlonso, the technician that came to the house. Excellent service.Technician was efficient, professional, very friendly, courteous and informative.Highly recommended.

Review 36 (2024-05-28 - Rating: 5)
Alonso was fantastic! He was professional , proficient and personable. He is a great representative for Sears.

Review 37 (2024-07-29 - Rating: 5)
Did a good job. Quick in and out. Not bad for replace no a carburetor and filters.

Review 38 (2024-01-17 - Rating: 5)
The service representative, Rogelio, was very helpful and thorough. We would recommend him to anyone and think he is so good that we would recommend that he get a raise.

Review 39 (2023-10-10 - Rating: 5)
Technician quickly identified the issue with my fridge and resolved the problem. Very courteous and professional and took time to explain steps to prevent the issue to surface again. Hugo was great!

Review 40 (2024-09-10 - Rating: 5)
Alons is a true professional. Worked quick, answering questions and explaining his work. Thank you Lonso

Review 41 (2024-01-12 - Rating: 5)
Was very considerate n knowledgeable. Explained procedure where my Husband and I were able to understand. We would recommend Sears to everyone.

Review 42 (2023-11-11 - Rating: 5)
Although we had to wait for one of three parts for over a month, both technicians that conducted the initial assessment and final repair were very professional and courteous.

Review 43 (2023-11-15 - Rating: 5)
Sears Service is great. I have enjoyed working with them. I have nine Kenmore Elite appliances. Sears has kept them healthy for 14 years. Recommend Sears 100%

Review 44 (2024-03-25 - Rating: 5)
Jesus did an outstanding job under the certain circumstances that the service call was set up by I would recommend him anytime

Review 45 (2024-10-30 - Rating: 5)
Kind and knowledgable guy. Answered my questions professionally

Review 46 (2024-11-25 - Rating: 5)
Great service! Fast and friendly.

Review 47 (2022-04-16 - Rating: 5)
This company was sent by Samsung to repair our washer that was still under manufacturer warranty. We had two visits. One to diagnose the issue and one to repair the washer once Samsung had mailed us the parts. Both employees were very professional and arrived on time or early. Even though there was a 4 hour appointment time window we did not have to wait. It was also very easy to check available appointment times and reschedule as necessary through the confirmation texts the company sends. We would definitely use again if we had any other repair issues.

Review 48 (2024-07-12 - Rating: 5)
Technician was friendly and professional. Had the parts available to fix quickly on site.

Review 49 (2024-03-15 - Rating: 5)
My parents say ROBERT expertly took care of their washing machine with a pleasant, friendly and professional attitude . Thank you Robert.

Review 50 (2023-07-19 - Rating: 5)
Employee showed up on time, was very professional and took the time to explain to us the process for repair. Gave us some pointers to extend the life of our washer. Excellent service. Thank you

Review 51 (2024-01-10 - Rating: 5)
Elijah was very efficient and informative. He was friendly and didn’t hesitate to answer all my questions.

Review 52 (2023-12-20 - Rating: 5)
Hugo G did excellent work to my refrigerator-very knowledgeable technician and would recommend to everyone that needs work done to there appliances-highly qualified and excellent service rendered-kudos to Hugo👍

Review 53 (2024-07-19 - Rating: 5)
The technician was excellent. communication with Sears via their site was a nightmare.

Review 54 (2024-10-10 - Rating: 5)
Explained everything very well and very fast service

Review 55 (2025-01-02 - Rating: 5)
Moved slowly and deliberately and slowly plaited things thoroughly.

Review 56 (2025-02-05 - Rating: 5)
Great service, on time , very knowledgeable service technician. Part ordered arrived on the day promised.

Review 57 (2024-03-12 - Rating: 5)
Rogelio (Roger) was very thorough and professional in the maintenance check of my washer and dryer.

Review 58 (2021-03-21 - Rating: 5)
Sears sent out repair service from Cal Valley Appliance - Israel did a tremendous job, he was fast, knew what he was doing, very professional and very knowledgeable about his job. Oretis works in the office helped us out a lot. They have a very good team. Will use them again!

Review 59 (2020-02-02 - Rating: 5)
Called a friend. Asked who to get. We cant live without our washers. My neighbor has used A & E before. During the repair I asked the repairman to please be honest and tell me, if it is cheaper to buy new. I watched as a knowledgable guy made quick work of it. Thank You, Thank You.

Review 60 (2016-06-25 - Rating: 4)
Well the technician was professional and friendly. The work he did at first was too quick though so he had to come back and do additional work. But another day, 2 days later.😠. It seems fixed now, so Im satisfied with the service so far.

Review 61 (2024-07-23 - Rating: 5)
Jesse was very professional and knowledgeable. Rate him a 10.

Review 62 (2023-11-01 - Rating: 5)
The technicians that came arrived exactly at 8 am. They were professional, polite, and explained everything to me in simple terms.

Review 63 (2025-02-11 - Rating: 5)
The problem with the ice maker seems to be resolved!!!

Review 64 (2024-10-31 - Rating: 5)
Did his work very dependable

Review 65 (2015-08-11 - Rating: 5)
We were very satisfied with the technician you sent! He answered our questions patiently and as best as he could, did everything possible to fix the problem we were having with our washer.So far our washer is finally working the way we expected it to work. Unfortunately, we didnt buy our washer from Sears.But Sears offered an extended warranty that was able to help us with the repairs.Next time, well buy from Sears and save us the trouble!

Review 66 (2023-12-15 - Rating: 5)
Tech was very polite, dressed appropriately and excellent job fixing dryer. Sounds great and looks brand new.

Review 67 (2024-08-21 - Rating: 5)
Tech was knowledgeable was quick and answered my questions.

Review 68 (2024-09-12 - Rating: 5)
The technician look everything on the washer. Thank your for your service.

Review 69 (2016-12-02 - Rating: 4)
After several attempts at getting the correct ice tray for my refrigerator after a technician broke it, we finally got one that fit. The new technician was very friendly and wouldnt give up on it! He turned what could have been a very unpleasant situation into a pleasant one. I appreciate his dedication.

Review 70 (2017-02-18 - Rating: 5)
The Technician was very professional and respectful. He knew exactly what was needed to repair my exercise bicycle and did the work in an expeditious manner. I was impressed by his work.

Review 71 (2017-03-25 - Rating: 5)
The service was great, and I mean Great! Guy explained every thing he did and why. First time in countless years since I met somebody who enjoys what he does. Great job Sears

Review 72 (2024-06-13 - Rating: 5)
Hugo kept me informed on when he would arrive, saw what the problem was and fixed it promptly.

Review 73 (2023-11-17 - Rating: 5)
We thank our repairman for doing a great job. We give him a 5 star rating.

Review 74 (2019-12-23 - Rating: 5)
I was the last customer on the mecanics list. He did seem to be knowledgeable about how refrigerations should work.I have now had any provlems with my unit or with my furnace so far. The only thing that I asked your agent was why he wasnt going outside to check the actual unit. His answer was that since my unit was putiing out temperatures of 56* throughout the house they dont need to do this. I would have thought that this was a routine function. In case of a loose screw or to check the unit for possible mechanical problems that could avoid a repair later on.I did not see a badge on his person and he did not identify himself.

Review 75 (2024-02-29 - Rating: 5)
Tech new exactly was was the problem and was able to get our dryer ip and running right there right now.

Review 76 (2017-07-23 - Rating: 4)
07/22/17 - UPDATESears came back and ended up replacing the compressor in the refrigerator. Its now working good and making ice and cooling well. So, I guess the second time around worked......The service call was to fix the ice maker, since it wasnt working. Well, its still not working after the service call. Have to bring Sears out again, since the didnt fix the issue the first time out......

Review 77 (2024-03-12 - Rating: 5)
Professional And Thorough were Jesus and Alonzo’s characteristics for a job well done

Review 78 (2024-07-24 - Rating: 5)
Very profesional and knowledgeable, thank you for your service!

Review 79 (2024-06-24 - Rating: 5)
He was punctual, efficient, knowledgeable, and courteous. Great experience

Review 80 (2024-08-09 - Rating: 5)
Very nice and kind man! Super good service!!

Review 81 (2023-11-13 - Rating: 5)
Issue not resolved. Was told a call from Sears would come today. Want to know when.

Review 82 (2023-09-28 - Rating: 5)
Good customer services. The part needed was available. He did a great job.

Review 83 (2024-09-17 - Rating: 5)
Very knowledgeable about product being serviced.

Review 84 (2024-12-09 - Rating: 5)
Everything perfect! Thanks

Review 85 (2017-03-18 - Rating: 5)
First of all I had forgotten to buy warranty and the lady let me buy it, the repairman you sent was so knowledgeable of my type of washer he tested it and finally decided he needed to order parts, I didnt have to make another appt cause he did it for me. In my 36 years of marriage this is the second Kenmore washer I had bought . thank you Sears!!

Review 86 (2024-02-14 - Rating: 5)
The technician came on time and fixed the washer...He was courteous also.

Review 87 (2016-08-09 - Rating: 5)
My experience with the Sears technician Raul, he was very professional,neat appearance, and very knowledgeable of the problem. The parts he replaced fixed the noisy ,unbalanced problem. Thank you Sears and Raul.

Review 88 (2024-06-24 - Rating: 5)
Friendly, knowledgeable, took care of problem.Recommed him to anyone.

Review 89 (2015-04-21 - Rating: 5)
Hello, Excellent service received call from Tech prior to arriving very prompt. The Washer is working perfect. Thank you and have a great day.

Review 90 (2018-05-10 - Rating: 4)
Technician that checked our air conditioner did an awesome job. were very grateful for their time and effort on our products.

Review 91 (2024-06-12 - Rating: 5)
Promptly showed up, completed his task quickly and respectfully. I

Review 92 (2023-12-28 - Rating: 4)
Great customer service. Came in and got the job done quickly

Review 93 (2023-10-30 - Rating: 5)
Hugo Rosales is a wonderful representative for your repair service.A true gentleman.

Review 94 (2024-12-04 - Rating: 5)
A very professional service

Review 95 (2016-12-31 - Rating: 5)
My Sears repair guy always fixes my problems with no problem even if he has to order parts. Love my service protection plan.

Review 96 (2023-10-05 - Rating: 5)
Technician called before arrival and confirming appointment. Very professional and courteous.

Review 97 (2019-10-26 - Rating: 5)
JonWaynes was excellent in my opinion,. His knowledge of the problem and how he handled it, I commend him for a job well done.

Review 98 (2023-10-10 - Rating: 5)
Elijah was awesome. Gave me helpful hints. Courtous and friendly.

Review 99 (2024-03-16 - Rating: 5)
The technician was very knowledgeable and explained everything very well.

Review 100 (2020-04-20 - Rating: 5)
Great service. Just wish I had not had so much food loss due to my fridge compresor giving out. However, customer service was amazing. 😊

Review 101 (2023-11-06 - Rating: 5)
Elija is professional and receptive to descriptions of issues, and quick to respond with solitons.

Review 102 (2024-01-24 - Rating: 5)
Hugo did a great job.Excellent customer service!

Review 103 (2024-03-02 - Rating: 5)
Elijah is absolutely fantastic!!! Very nice!!! Extremely knowledgeable!!!

Review 104 (2024-07-06 - Rating: 5)
Professional and friendly service from my technician.

Review 105 (2022-07-16 - Rating: 5)
The technician Roger demonstrated a nice and professional service to our refrigerator. Thank you Sears services!

Review 106 (2023-11-12 - Rating: 5)
Michael was quick, friendly and obviously very competent.

Review 107 (2024-01-24 - Rating: 5)
Elijah is a very kind, polite & knowledgeable technician !

Review 108 (2024-06-01 - Rating: 4)
No parts available at this time . They have to order them .

Review 109 (2024-06-14 - Rating: 5)
Hugo was very kind and polite.

Review 110 (2023-11-17 - Rating: 5)
Arrived on time and repaired washer quickly. Outstanding.

Review 111 (2023-11-17 - Rating: 5)
Elijah was great. Very considerate and great to deal with.

Review 112 (2017-04-29 - Rating: 5)
Excellent service and information, great attitude , always a pleasure and satisfaction knowing sears has this great warranty program in taking care of our appliances.

Review 113 (2017-04-03 - Rating: 5)
Excellent service, definitely a name you can trust. easy to make an appt online

Review 114 (2016-09-11 - Rating: 5)
The technician was very respectful and completed the repair within a timely manner and always with a smile!

Review 115 (2024-05-27 - Rating: 5)
Very thorough and knowlegable . 5 stars.

Review 116 (2024-06-04 - Rating: 5)
Great service and excellent technician!

Review 117 (2017-05-29 - Rating: 4)
This was a very professional operation. The technicians was a great team, an older man and his pupil. Thanks.

Review 118 (2017-01-27 - Rating: 5)
The repair department was very helpful. Only problem was the phone service . . .took 3 times,, got cut off twice.

Review 119 (2024-10-11 - Rating: 5)
Hugo was awesome!

Review 120 (2024-07-17 - Rating: 5)
Very good technician, very helpful!

Review 121 (2023-12-28 - Rating: 5)
Explained what he did& called before coming out.Thanks

Review 122 (2024-11-15 - Rating: 5)
Hugo was helpful.

Review 123 (2019-06-07 - Rating: 5)
Technician seemed very knowledgeable with a happy personality, problem solved and corrected quickly.

Review 124 (2017-07-15 - Rating: 5)
Technician was on time and made the repair in a very timely manner. Was very professional and friendly.

Review 125 (2024-01-10 - Rating: 5)
Roger was very professional and knowledgeable.

Review 126 (2024-01-27 - Rating: 5)
Friendly, Informative,Knowledgeable, Professional Awesome Work Ethic

Review 127 (2023-10-10 - Rating: 4)
On Time. Very friendly. Finished job quickly 🙌

Review 128 (2024-01-11 - Rating: 5)
Knowledgeable technician that completed the repairs in a professional manner.

Review 129 (2024-07-08 - Rating: 5)
He was a great communicator!

Review 130 (2016-08-06 - Rating: 5)
The repairman that was sent to my home was very helpful in answering my questions and by giving me some very helpful advise