Sears Appliance Repair in Houston

Review 1 (2024-12-19 - Rating: 5)
⭐️⭐️⭐️⭐️⭐️ToThe Sears technician who came to fix my refrigerator ice maker was excellent! They were professional, knowledgeable, and efficient. They explained the issue clearly and resolved it quickly. My ice maker is now working perfectly! I’m very impressed with their service and would highly recommend them. Thank you for such a smooth and hassle-free experience!

Review 2 (2025-01-13 - Rating: 5)
Our serviceman Albert, was a complete professional. He analyzed the problem and explained the best solution. We followed his directions and advice. Our appliance is working and you would never know there was a problem. He gave us a full report on what he did and made us extremely comfortable with his explanation. Really appreciate Sears and those that represent Sears.

Review 3 (2025-01-03 - Rating: 4)
The first technician diagnosed a faulty part and ordered it. George, the second technician, came to install the part, but did not made sure it was functioning properly. He said it was a new part. When I tested it after he left it was not functioning properly. A third technician agreed it was faulty and ordered a new part again. A fourth technician, George came again. This time he took time to make sure it was functioning properly, which it was. He agreed with me that new parts may not always work properly. I think George can learn from experiences as he goes, and become a better and more efficient employee. This can save time to his employer and to customers as well. Thank you for fixing my appliance. Richard PS. The parts and labor costs are very very high. $250 to install a part in 10 minutes ! The automated system discourages me from using Sears again. Not able to address my concerns or clear which choice to choose. Extremely difficult to reach and talk to a representative. A business model that aims for automation and low internal labor costs, can be balance and include customer interests as well. Hopefully addressing these changes now, will allow these services to continue to be offed in the long run. This may restore customers faith in Sears as a brand to be trusted and dedicated to serving its customers. Thank you for your consideration.

Review 4 (2025-01-29 - Rating: 5)
Thomas did an excellent job of fixing our noisy dryer! Sears Appliance repair is the most organized and reliable service ever!

Review 5 (2024-10-11 - Rating: 5)
Neal was professional and even gave us tips on keeping our other appliances healthy. He did a great job fixing our refrigerator. Kudos!

Review 6 (2024-07-31 - Rating: 5)
Great Customer Service and support !! I have annual M & R done annually on a Craftsman Riding Lawnmower. This was the 4th year and with these yearly service checks preformed the mower stays in tip/top shape as if it was new !!!!Thomas has been the professional tech for the last 4 years and has provided excellent service.

Review 7 (2024-08-29 - Rating: 5)
I liked Neil. He is friendly and explained what he was doing. Didnt take him long. He was kind and listened to an old woman ramble about many things. Thank you Neil. GOD bless

Review 8 (2024-09-19 - Rating: 5)
Technician let me know when he was coming and what would need to be done. Cleaned up when finished. Courteous and helpful.

Review 9 (2024-03-13 - Rating: 5)
The technician that repaired our Sears Top Load washer on 3/12/24 was friendly, prompt quickly repaired the washer followed by a through diagnostic check.The online automated app that provides text notices needs a lot of work. My original apt was for 3/11. After text discussions with a service rep, he moved the service date to 3/12. I kept receiving numerous texts reminding me of the scheduled apt for 3/11.Apparently the automated scheduler does not update when they service date changes.

Review 10 (2024-11-21 - Rating: 5)
The best and friendliest technician we have ever had. And our problem was solved quickly.

Review 11 (2024-08-08 - Rating: 5)
He diagnosed the problem after 5 minutes and I have been trying to get the dryer working since June 2. It is now August 8 . 2 other service people came out and didnt fix it..thank you!

Review 12 (2024-03-21 - Rating: 5)
Neil the SEARS service tech was friendly, courteous, professional, and knowledgeable. He provided excellent service and tips on how to maintain my appliances.

Review 13 (2024-11-29 - Rating: 5)
Came and ordered the parts we needed then scheduled right away to return and install the parts.

Review 14 (2024-09-23 - Rating: 5)
Very knowledgeable. Was able to quickly diagnose and resolve my issue.

Review 15 (2024-03-06 - Rating: 5)
He diagnosed the problem quickly and contacted to Home Warranty company which said they would replace the fridge. He was great for me, but he didnt repair anything.

Review 16 (2024-05-24 - Rating: 5)
Very personable and knowledgeable.Knew exactly what was amiss on our freezer and fixed it!Appreciated his expertise and friendly attitude.

Review 17 (2024-12-03 - Rating: 5)
Repair we polite, explained things and took care of repairs efficiently

Review 18 (2024-11-07 - Rating: 5)
On time and fix the problem right away. Great service.

Review 19 (2024-06-21 - Rating: 5)
Thomas was very knowledgeable and completed the install of the drive belt in a timely manner.

Review 20 (2025-01-28 - Rating: 5)
Technicians are very knowledgeable and friendly!

Review 22 (2024-10-01 - Rating: 5)
Fixed the problem! Very knowledgeable and friendly.

Review 23 (2024-05-22 - Rating: 5)
Jonathan was very professional. Got in and repaired the issue and was done. Very nice man. Thanks

Review 24 (2024-02-01 - Rating: 5)
Excellent technician. Diagnosed problem and had the part with him. Refrigerator working like new!

Review 25 (2024-07-03 - Rating: 5)
Robert was awesome. He ensured my washing machine was working properly before he left.

Review 26 (2024-05-30 - Rating: 5)
Very knowledgeable, did an excellent job. Answered my questions, very professional and personable.

Review 27 (2024-02-24 - Rating: 5)
Technician was very curtious, knowledgeable and got my washer fixed in minutes!

Review 28 (2023-11-21 - Rating: 5)
Neal has been on time, diagnosed the problem ordered the parts and had them installed in no time.

Review 29 (2024-01-27 - Rating: 5)
Neil was prompt and professional. Appreciated helpful hints on care of appliances.

Review 30 (2024-06-19 - Rating: 5)
Donavon was very knowledgeable and rectified the problem right away. Thank you!

Review 31 (2024-06-07 - Rating: 5)
The tech was so helpful, professional, and friendly!! Thank you

Review 32 (2024-01-14 - Rating: 5)
Seemed to be knowledgeable and honest, was very personable.

Review 33 (2023-11-01 - Rating: 5)
Knowledgeable and professional. Made sure I understood everything.

Sears Appliance Repair