Sears Appliance Repair

Photo of Sears Appliance Repair

Located in Houston, Texas

Address: 9570 Southwest Fwy, Houston, TX 77074, United States

Phone: +1 346-201-4419

Rating: 4.6

Services

  • Wheelchair-accessible car park

Categories

  • Air conditioning repair service
  • Appliance repair service
  • Furnace repair service
  • Refrigerator repair service
  • Washer and dryer repair service

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-01-14 - Rating: 5)

    He was very knowledgeable and very polite and finished the fixing the refrigerator within impressive time!! We are very happy with his work! No mess left behind at all! Thanks for the service!!🙏🏼

  • Review 2 (2024-12-16 - Rating: 5)

    One of the best service professionals I have ever worked with for sure. He was timely, kept me informed when he needed to get a part in expectations for timing, great service, clean, and went above and beyond to ensure parts were ordered for another ticket.

  • Review 3 (2024-12-06 - Rating: 5)

    Roman, Our technician was very thorough as well as being a very pleasant man to have in our home this morning. He did a good job of finding and repairing the problem with our undercounter beverage cooler. Our housekeeper was here yesterday and Roman did a great job of cleaning up after himself and leaving the kitchen as clean as he found it.

  • Review 4 (2025-02-25 - Rating: 5)

    Repair man came in and did a very efficient and quick fix to my oven! It was great!

  • Review 5 (2024-08-02 - Rating: 5)

    Darrick did an AMAZING job for me today! He was really courteous and very knowledgeable. He cleaned up after himself and fixed my clothes washer. Excellent service from Darrick! Having said that, it took 2+ weeks for Sears Master Protection to get their act together and get it scheduled and completed. The first appointment was cancelled after I had waiting for them all day because they had a wrong contact number for me to call when they were on their way (even though the right number is listed on my account!). After they cancelled, I called and told them the correct number to call me when they were on their way to the next appointment that they scheduled for me. They didn’t make the notation. After waiting another week for my washer to be fixed, they called the wrong number AGAIN WHEN THEY WERE HEADED TO MY HOUSE. AGAIN, they cancelled my appointment when they were told it was a wrong number. I called back furious as the app was telling me that they cancelled me again…after waiting all afternoon for them to show up. About that time, my doorbell rang. The technician (Robert) had forgotten to take me out of his GPS and actually thought he was at his NEXT call. When he realized that he ended up at my house by mistake, he diagnosed the problem (without even pulling out the machine) and said I needed a part to fix the machine. He ordered the part and rescheduled the appointment for a week later. The NEXT appointment was, for the THIRD time cancelled!! After waiting all morning for them to show, the app changed at the time of the appointment and said that they would not be coming because the part had not arrived. I called and told them that I called three days prior to let them know it HAD arrived. I had to reschedule again. This time, James, shows up and tells me that I actually needed three parts to fix the machine. He ordered the parts and re-scheduled thee next appointment for yesterday. One part didn’t make it on time, so I cancelled the appointment for yesterday and rescheduled for today. Darrick was wonderful and very much appreciated! But, geez….you guys need to get your act together! This exact same thing happened to us years ago when you had to fix our dryer. Bad memories and a complete clown show!!!!!!!!!

  • Review 6 (2024-08-02 - Rating: 5)

    The best technician I have met so far. He was professional and knows how to handle the issues properly in matter of time. Thanks Mark. I am hoping see you again. You saved the day and my budget.

  • Review 7 (2024-10-25 - Rating: 5)

    Alejandro was great and I will give him not a 5 but a 20. The man is super and should be recognized for that.

  • Review 8 (2024-05-30 - Rating: 5)

    Our 18 year old side-by-side refrigerator freezer stopped cooling the refrigerator. We were pleased to have our service rep here that day (early in the 4 hour period stated). He did a maintenance for us that is now allowing cooled air to reach the refrigerator. In a few more hours, we will be able to retrieve our food from a friend, a loaner mini-freezer, and resume our regular meal prep. Thanks!

  • Review 9 (2024-07-06 - Rating: 5)

    Donavon with Sears Appliance Repair was professional, knowledgeable, and yet friendly and polite. He started working the second he arrived , diagnosed the issue and replaced the defected component.Great job, thank you.

  • Review 10 (2024-05-19 - Rating: 5)

    You guys were terrific, from setting the appointment, to the actual repair and, payment process!!I was worried, for awhile, that we had lost Sears and, its wonderful servicing capabilities; but, am delighted to find yall are still around to help us out, with appliance issues. Thanks so much

  • Review 11 (2024-09-23 - Rating: 5)

    Marcos was efficient and thorough. Friendly and communicative. Went above and beyond to make sure our washer was operating efficiently.

  • Review 12 (2024-03-13 - Rating: 5)

    The Technician arrived on schedule and completed the repairs. He demonstrated great concern for the property and made sure that in moving the equipment there was no damage to the floor or walls and we appreciate that very much

  • Review 13 (2024-12-27 - Rating: 5)

    Very thorough. Gave great tips on maintaining my appliances.

  • Review 14 (2024-10-06 - Rating: 5)

    This was the first technician that was able to fix our dishwasher and it is now working perfectly

  • Review 15 (2024-06-18 - Rating: 5)

    Thank you Sears for fixing my refrigerator compressor problem. The technician Raymond was very professional, and cleaned up the area before leaving. I am pleased with the service provided.

  • Review 16 (2023-11-25 - Rating: 5)

    The technician is the most knowledgeable one we have had from any company ever. He was straight to the point and was able to diagnose the issue we had with the fridge. We had a tech from another company before Sears and was not able to let us know what the issue was.

  • Review 17 (2024-08-21 - Rating: 5)

    The technician was prompt, friendly and knowledgeable. Took care of the problem quickly. Left no mess.

  • Review 18 (2024-11-06 - Rating: 5)

    Did a great job! Hope to do business with him again.

  • Review 19 (2024-03-03 - Rating: 5)

    The technicians on both visits were great. Sears process of having parts shipped rather than carried on truck really adds a l9t of time to have items repaired.

  • Review 20 (2024-06-14 - Rating: 5)

    My range repair went quickly and smoothly with mark carrico of a&e factory service. he had a part delivered while he waited, and he was very friendly and professional.

  • Review 21 (2024-01-22 - Rating: 4)

    I had to call Sears 3 times over the course of 1 year because after they fixed my fridge once, it broke 2 more times. However each time the repairman figured out what was causing the error & also showed me what to do if the same situation happens again. Needless to say, Im going to keep my ice maker off for a bit but at least they get the job done despite how much time & money it costs.Also get a warranty the second you notice something breaks more than once. Its a lot cheaper & easier than having to pay hundreds of dollars per visit (even if nothing is/can be repaired.)

  • Review 22 (2024-11-29 - Rating: 5)

    Mr. Smith did a great job estimating the repair of the washer.

  • Review 23 (2024-08-18 - Rating: 5)

    Harmon is very efficient and kind, he deserves 5 ⭐️ starsThe company otherwise, has a lot of comunication problems with the costumers, sending doble and contradictory messages

  • Review 24 (2024-11-28 - Rating: 5)

    Good friendly service. On time and knee what he was doing

  • Review 25 (2024-06-07 - Rating: 5)

    The technician in came identified the problem, went to his truck and got the needed part and completed the repairs in about 15 to 20 minutes. Excellent customer service!

  • Review 26 (2024-01-16 - Rating: 5)

    Honest. Easy to talk to. Came out on a Hard Freeze day. James was excellent and explained every aspect of the job. Very impressed and highly recommended

  • Review 27 (2025-01-09 - Rating: 5)

    Excellent job! Very polite & courteous

  • Review 28 (2024-08-27 - Rating: 5)

    My Sears service technician was here on Monday, August 26, 2024. He gave excellent service.

  • Review 29 (2024-10-01 - Rating: 5)

    Mark took the time to give us unsolicited hints about all our other appliances. Extremely professional.

  • Review 30 (2024-10-12 - Rating: 5)

    Repairman knew what he was doing. Fixed my issue. Courteous, too.

  • Review 31 (2024-05-30 - Rating: 5)

    Technician was fantastic. System update caused a 2 week delay in dispatch, however. Wildly frustrating and disappointing.

  • Review 32 (2023-11-07 - Rating: 5)

    Tech. was excellent. He explained procedures he was performing. Did things in a timely manner. Would recommend him without reservation.

  • Review 33 (2024-08-06 - Rating: 5)

    He knew what he was doing. And it didn’t take him a long time. Also he called me before he came to tell me when he will be there

  • Review 34 (2024-05-29 - Rating: 5)

    The technician was very good.The scheduling department sucks.I was alerted that the technician would be here between 1 and 5 on Friday 24th.

  • Review 35 (2023-12-28 - Rating: 5)

    The technician was very courteous and helpful. He repaired my washer very quickly. I really appreciate the service he provided +++++

  • Review 36 (2023-12-27 - Rating: 5)

    Service person was courteous & informative. Stated what needed to be done & did a good job as far as I can see so far. Problem fixed to my satisfaction.

  • Review 37 (2023-11-06 - Rating: 5)

    Technician was polite and thorough.jNo complaints. The only thing I would like in the future is for the repair service to hail away the old parts and shopping boxes.

  • Review 38 (2024-11-27 - Rating: 5)

    Very knowledgeable and fix the problem fast and efficiently

  • Review 39 (2024-06-27 - Rating: 5)

    Professional. Cleaned area. Provided tips on using the washer. Learned things I didn’t know that will make laundry an easier task

  • Review 40 (2024-03-28 - Rating: 5)

    The technician was extremely knowledgeable and professional, I will continue to use Sear’s for all my appliance needs.

  • Review 41 (2024-05-23 - Rating: 5)

    Great service as always. Thank you for not only coming out the next day but being able to fix the issue with the washing machine.

  • Review 42 (2024-09-01 - Rating: 4)

    He left a mess behind and there was a broom close by but I guess he was in a rush.

  • Review 43 (2024-11-21 - Rating: 5)

    Very professional, knowledgeable & respectful.

  • Review 44 (2023-11-11 - Rating: 5)

    Though I was only given a review of what could be done to repair the dishwasher, the serviceman was very upfront, professional and nice.

  • Review 45 (2024-05-24 - Rating: 5)

    James was here on time. He was very professional, nice, and patient.

  • Review 46 (2024-06-11 - Rating: 5)

    On time, courteous, explained options, had part on truckexcellent overall

  • Review 47 (2024-04-05 - Rating: 4)

    Technician did not share cost before repair. Did a good job, though.

  • Review 48 (2024-01-20 - Rating: 5)

    Very professional and friendly. Willing to discuss and explain the issue to me. Would highly recommend Travis.

  • Review 49 (2024-02-01 - Rating: 5)

    Troy G. was very knowledgeable & got my ice maker working in a timely manner. Thank you.

  • Review 50 (2024-05-23 - Rating: 5)

    The gentleman that came to our home today was professional and worked very hard to repair our appliance.

  • Review 51 (2024-01-17 - Rating: 5)

    Identified problem quickly and fixed it. Saved me from replacing a part that did not need replacing. Very pleased.

  • Review 52 (2024-06-11 - Rating: 5)

    He was right on time. We have air great job!

  • Review 53 (2024-08-01 - Rating: 5)

    Very professionalFixed our oven quickly

  • Review 54 (2024-05-22 - Rating: 5)

    This technician Emanuel was very professional and is a credit to the Sears organizationThank you

  • Review 55 (2024-12-11 - Rating: 5)

    Very professional and helpful!

  • Review 56 (2024-06-27 - Rating: 5)

    Awesome tech. I would like to only use her

  • Review 57 (2024-06-10 - Rating: 5)

    The tech was knowledgable and willing to address the issue once it was discovered.

  • Review 58 (2024-05-31 - Rating: 5)

    Lewis was prompt, courteous and knowledgeable. Thank you for your help.

  • Review 59 (2023-11-17 - Rating: 5)

    He was obviously knowledgeable. He recognized the problem and understood what had to be done.

  • Review 60 (2024-01-28 - Rating: 5)

    Great customer service and even better knowledge of how to fix our fridge!

  • Review 61 (2024-01-17 - Rating: 5)

    Earlier than time specified. Knowledgeable.Informed me of problem and let me know that it was fixed. Thank you.

  • Review 62 (2023-12-15 - Rating: 5)

    He was Very efficent and checked on my Dish washer

  • Review 63 (2024-07-20 - Rating: 5)

    Very Professional was able to find problem immediately.

  • Review 64 (2023-10-26 - Rating: 5)

    Great response time. Professional and courteous. Explained the problem and was a great help

  • Review 65 (2024-09-17 - Rating: 5)

    On time explained the work well

  • Review 66 (2023-10-22 - Rating: 5)

    They are the team which really know how to fix my long term refrigerator issue.

  • Review 67 (2023-12-27 - Rating: 5)

    Marcos - professional, courteous, effective and efficient - highly recommend

  • Review 68 (2024-05-21 - Rating: 5)

    Alejandro did a good job, and quickly fixed the problem.

  • Review 69 (2024-06-17 - Rating: 5)

    Prompt. Professional. Competent. Courteous.

  • Review 70 (2024-02-19 - Rating: 5)

    Very helpful in fixing my dryer problem!

  • Review 71 (2024-06-18 - Rating: 5)

    Very Knowledgeable, Very Honest, and Very Helpful

  • Review 72 (2024-09-24 - Rating: 5)

    Already submitted

  • Review 73 (2023-12-20 - Rating: 5)

    Very knowledgeable and professional

  • Review 74 (2023-10-31 - Rating: 5)

    Gave me the info to decide what to do

  • Review 75 (2023-11-08 - Rating: 5)

    He was Excellent!

  • Review 76 (2024-07-12 - Rating: 5)

    Personable and honest.

  • Review 77 (2023-10-20 - Rating: 5)

    Very thorough.

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