Sears Appliance Repair

Located in Houston, Texas

Address: 3000 Town East Mall, Mesquite, TX 75150, United States

Phone: +1 214-238-9932

Rating: 4.1

Services

On-site services
Wheelchair-accessible car park
Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-13 - Rating: 5)
Tashawn was very knowledgeable with his work and was able to fix my AC unit.I have had 3 technicians come out. Shawn is the only one that came in a Sears van. He was great. My issue is all 3 times I had to wait 2 or weeks to get an appointment. I’ve had Sears at different homes for nearly forty years. Until the last 2-3 years it has been prompt service. I’ve had refrigerators replaced I’ve been given an allowance for spoiled foods and many other excellent experiences with you until you were bought by CINCH. This has been an absolute nightmare since then. I keep getting technicians that do patchwork and then have to keep coming back to do this fix and that little fix for the same problem. WHY?

Review 2 (2024-10-29 - Rating: 4)
The technician quickly identified the problem based on experience and listening to our description and the sounds the dryer was making and quickly made the repair. We didn’t notice until he left that the interior dryer light stopped working so they are coming out to fix that.

Review 3 (2025-02-21 - Rating: 5)
Mario was very knowledgeable about washers and we learned so much from him, from the best cycles for cottons, how much liquid detergent to use, and the proper way to clean the machine monthly.

Review 4 (2025-01-02 - Rating: 5)
Terrible! They keep sending the same tech.and he is rude and want fix my fridge. I have called a couple of times to speak to a supervisor and they want let me. Never again will I use them. Going to contact the Better Business Bureau!

Review 5 (2025-01-15 - Rating: 5)
Charles & Mario came and did what no other techs did. They fixed my microwave. After seven parts were tried by the other techs. Charles & Mario figured it out to reprogram the microwave. I have been waiting since Oct 20th for that to happen. Thanks Charles & Mario

Review 6 (2024-11-15 - Rating: 4)
The The technician was nice and did a great job. I have no problem with him, but the charges were too high for the services render relative to the market.

Review 7 (2024-10-27 - Rating: 5)
Promptly arrived and communicated with me before coming to my house. He was professional and serviced my appliance in a timely manner. I would recommend using for service repairs.

Review 8 (2024-07-29 - Rating: 5)
Our service man was amazing and so respectful. One of the best I have dealt with in years!! The sears website for appointment, not so much. I waited all day for a service appointment and nobody showed up and I had no way of contacting anybody on the website. I had to go through my warranty service to contact Sears to find out what was going on. Constructive criticism, I would say put some thing on your website where we can find out and confirm if the appointment is taking place without waiting all day and no one showing up.

Review 9 (2025-01-23 - Rating: 5)
The technician was extraordinarily professional, courteous, and knowledgeable. He is a great ambassador to the Sears brand.

Review 10 (2024-07-18 - Rating: 5)
I thought I had a problem with my washer, but Louis said everything was good. I asked him to check my dryer while here. He explained to me what he found. I had tried to call to schedule my appointment a few days earlier. I made 4 calls and stayed on the phone for 30 minutes twice. There was no option to receive a return call. You have to schedule on-line. Then you get a call asking what is wrong with your appliance. They shouldn’t have a phone number if they won’t answer it. That’s what upset me. I wanted to talk to someone.

Review 11 (2025-01-17 - Rating: 5)
The technician was great but why was I charged the 100.00 dollars when nothing was wrong at least it should have been half seniors really don’t have a chance

Review 12 (2024-05-31 - Rating: 5)
I saw my neighbor had Sears come to their home to fix an appliance. He had good things to say about them. I saw their number on the van and I called to book the appointment for my dishwasher. My technician called me an hour and a half in advance to let me know he was on his way. He was able to fix, or I should say reboot, my 20 year old Kenmore dishwasher. The parts I needed replacing aren’t made anymore. I’m happy he was able to get it working again after a year of handwashing dishes myself. He gave me tips on how to maintain it working as long as possible.

Review 13 (2024-11-27 - Rating: 5)
Mario was very experienced and I appreciated all the expertise that he was able to use to both educate me as a first time appliance owner and to complete the service

Review 14 (2025-01-14 - Rating: 5)
Technician was timely, respectful, congenial, knowledgeable and most importantly able to quickly repair my washer. He’s a rockstar!

Review 15 (2024-07-24 - Rating: 5)
Why the payment receipt for $1,174.55? We have a Sears Protect Plan for the past 10 years. on which we are billed and we pay $61.69 monthly for the last 10 years. If we mast be billed then there is no reason to have the protection plan when a repair is needed. We could have bought a brand new Refrigerator for less than that!

Review 16 (2024-03-07 - Rating: 5)
My dryer stopped blowing heat all of a sudden and Google led me to Sears. I was hesitant while reading the reviews but when I saw that previous customers mentioned having a great experience with Mario, I decided to roll with it since he would be my tech as well.I am glad that I kept the appointment because Mario was was friendly and did a wonderful job repairing my dryer. The man knows his stuff!!Within minutes he diagnosed the issue and let me know what to expect for repair. He finished the job in no time and educated me on how to keep my appliances in good shape.If I ever need a repair tech again, it MUST be Mario. He saved the day and gained Sears a new customer. Thank you!!

Review 17 (2024-06-19 - Rating: 5)
Bradley was knowledgeable, professional, and arrived ahead of the scheduled time (which was a bonus). He checked over each part of my washing machine to make sure nothing was overlooked. He gave me advice on how to take care of my machine to extend its working life.

Review 18 (2024-08-13 - Rating: 5)
Tony was on time & very thorough. Did an excellent job. Said he has been with Sears since 1979…that says a lot about the company & the man.

Review 19 (2024-05-20 - Rating: 5)
Mario was excellent! He called to let me know that he was on his way and arrived within the timeframe that I selected. He quickly diagnosed the problem with the washer, possible reasons why it happened and gave me my options. Through out the process he provided some helpful tips on how to maintain the washer. Highly recommend Mario!

Review 20 (2024-09-27 - Rating: 5)
He was excellent, on time, knew his job well, and explained everything ! Very nice guy, would like to use again!

Review 21 (2025-02-12 - Rating: 5)
Tony came after ten and got a he job done quickly. Im very pleased

Review 22 (2024-08-20 - Rating: 5)
Great service tech. I asked for 2 techs. I had a very heavy fridge door to install. The tech did a great job by himself.

Review 23 (2024-06-19 - Rating: 5)
Our technician was very thorough and extremely polite and professional. I would highly recommend Sears. He order the right parts and came on time to fix our refrigerator. Thank you!

Review 24 (2025-01-28 - Rating: 5)
Tech was professional and knowledgeable! He diagnosed the issue quickly and scheduled follow up repair service with parts to be replaced. Personable and professional! Thank you!!

Review 25 (2023-10-12 - Rating: 5)
The first technician that came correctly diagnosed the problem and ordered the parts, the second technician came and replaced the parts. Both were very professional and very easy to speak with.On the other hand Sears Service on the phone were a complete failure, my return service was scheduled for 10-10-2023 I received my email confirmation the parts were shipped to my house and then nothing, no phone call no email, no text message, I called at 6pm and the whole phone tree is a joke, no live person to talk to. Next day 10-11-2023 I called many different phone numbers and finally got a live person, who had absolutely no answers I asked to speak to a supervisor and was told none were available and took my number and said they would call me back. 2 hours later no call I went through the phone gymnastics to get a person on the phone same response no information. I asked for my issue to be escalated since my refrigerator was now 1.5 weeks not working, I was assured I would get a call from management, it never happened. The technician came today at 4:30pm and my refrigerator is now working albeit 48 hours past when it was to be fixed and no phone call, email or text from anyone at Sears Service. Very happy with the technicians who diagnosed and fixed the refrigerator 5 stars for them. For the call center and associated supervisors I give a big fat zero!

Review 26 (2024-12-03 - Rating: 5)
Very knowledgeable. Very polite. Very quick. In, repaired, and out in less than an hour.

Review 27 (2023-10-17 - Rating: 5)
My repair was done in a timely manner and the repairman seemed quite knowledgeable. The only thing I would do differently would be to give customers a 4 hr window instead of 8. I could have gotten a lot of errands accomplished and still been back at 3 when he actually came, though I was told to reserve 8-5 as my time to be home.

Review 28 (2023-11-09 - Rating: 5)
I have several appliances covered under Sears Home Warranty contacts. They are very responsive and have performed exceptional repair service. Warranty contacts arent overly priced. The only drawback is they dont give me a repair window until 7:30 - 8am the day of the scheduled repair.

Review 29 (2023-10-06 - Rating: 5)
The repairman was great the business is not so good. They cant seem to get it right with scheduling - I had to reschedule three times and waited all day for three days before someone came out! It is most difficult to talk to a real person, so no one to complain to, no one to be responsible and no one to call me to let me know thy didnt schedule me in correctly.

Review 30 (2023-10-12 - Rating: 5)
Service Tech was great! Responsive, courteous and professional.The ONLY frustration was with the automated scheduling! I think to have an 11 hour window (7AM - 6PM) of opportunity for a repair is unreasonable - to expect someone to take off work and wait without being able to narrow the time frame. The automated message should also clarify the difference in Reschedule verses Confirm current appointment - this caused some confusion and delay.

Review 31 (2023-11-15 - Rating: 5)
I have always had great experiences with sears techs. Todays visit was no different. They explained everything to me and gave my instructions on what I needed to have done after they leave. That was not included in my warranty. Very polite and friendly.

Review 32 (2024-01-16 - Rating: 5)
Serigo was excellent. He arrived sooner than expected and finished the work very quickly. He knew exactly what he was doing and was a very friendly and helpful young man. Thank you so very for all your help and for getting my oven repaired. God Bless You.

Review 33 (2024-01-18 - Rating: 5)
Mario was wonderful! Very knowledgeable and explained everything well. I would highly recommend him & Sears to everyone and we will definitely call & ask for him again!Thank you so much for the great service!

Review 34 (2023-10-19 - Rating: 5)
Kevin was absolutely AWESOME. He came to our home after 2 other repairmen refused to enter, because we had a small dog. AnnyE never said we needed to put our animals up and refused to enter our house after he was rescheduled for our repair. Kevin came in like a breath of sunshine, evaluated our problem, listened to our efforts and set to work. After 5 minutes, he identified a clogged water hose, replaced the coupling and proceeded to confirm his work and we watched with joy as the water flowed from the door as expected. Kevin wiped the floor of the overflow, replaced the fridge to its spot in our kitchen, showed us the replaced coupling and said..THANK YOU for letting me work on your refrigerator. What a nice young man. Happy Birthday next week Kevin. Thank you for your professional service and for FINALLY fixing a problem the other repairmen didnt want to work on because we have a small dog.

Review 35 (2024-11-12 - Rating: 5)
The technician was polite, professional and respectful.Thank you very much to your team of professionals!!!

Review 36 (2023-07-25 - Rating: 5)
I was completely satisfied with the service I received on my washer and dryer after I called the phone number on my Kenmore washer. There could not have been better quality time spent on the problems that had been plaguing me for several months. It is such a relief to turn them on and use them now! Theres nothing like being repaid with honesty when you spend good money to have a job done.

Review 37 (2023-04-22 - Rating: 5)
* Technician was very thorough in the job he did. I feel he did everything possible to fix my refrigerator/freezer. The end result is the fridge/ freezer can’t be repaired after five repair attempts . A replacement is the solution to this problem. Please replace!A BIG thank you to the Sears technician for your time and much, much Effort.

Review 38 (2023-11-15 - Rating: 5)
The experience and the service was professional & courteous. Victor was very knowledgeable, friendly and considerate. My husband and I were very impressed with his work. We would definitely recommend Victor to anyone.

Review 39 (2024-08-21 - Rating: 5)
Travis was very friendly, explaining everything he needed to do! He was quick and efficient!

Review 40 (2024-12-12 - Rating: 5)
Scott excellent tech. Explains refrig issues calmly and professionally

Review 41 (2024-07-29 - Rating: 5)
Collin arrived on time. He was very thorough as he kept me informed about what he was doing and his findings. Collin was very professional.

Review 42 (2024-09-04 - Rating: 5)
The repairman is great! Very professional and friendly! Whatever yall pay him should be increased!

Review 43 (2024-11-06 - Rating: 5)
Mr. Micah was good and very knowledgeable and fixing our refrigerator cannot think of enough for a job well done👍🏽

Review 44 (2024-08-21 - Rating: 5)
Service technician was outstanding and friendly. Had us fixed in a timely manner

Review 45 (2023-08-10 - Rating: 5)
I am dealing with an interrmittent malfunction in my main window unit, which was not happening on the day of my appt. Huy was unable to verify which part needed to be replaced, but felt sure he knows what the issue is. He spent the time necessary to diagnose and test the system, as well as to give me pointers that should help to reduce the frequency. With his expert knowledge, I feel confident that this issue will soon be completely resolved.

Review 46 (2023-08-15 - Rating: 5)
Mario was VERY transparent, always on time, worked quickly and quietly. He was VERY educational and informative. I wish we had assigned technicians instead of always receiving different ones. We felt very comfortable with him. 10/10!

Review 47 (2021-10-28 - Rating: 5)
* The service man that fixed our refrigerator was very professional, courteously, and explained the problem with my appliance and what needed to be done. He was patient to let me clean it a little while he had all the shelves out. Good character trait. If we use Sears again for other repairs, this service technician is welcome to come back.

Review 48 (2024-06-26 - Rating: 5)
Tech was professional, on time and VERY HELPFUL with AC challenges. Best Hvac Ive worked with in DFW. Thank you!

Review 49 (2024-09-08 - Rating: 5)
Very Professional and attentive. He was very knowledgeable about our products.

Review 50 (2023-10-04 - Rating: 5)
The technician was friendly and knowledgeable. I appreciated the advanced phone call to clarify the issue in order to attempt to resolve my refrigerator repair in a single visit.

Review 51 (2022-09-21 - Rating: 5)
He was on time courteous and knowledgeable. The only problem is that the microwave keeps shorting out after a few days. I really think we need a new one instead of just replacing parts but that is the insurance companies fault not his. We will see if this latest repair holds up or if we do indeed need a new one.

Review 52 (2023-12-15 - Rating: 5)
Tech was outstanding. Cost for actual repairs I would pay was far more than I was led to believe when I signed up for the service plan. I will try to cancel my service plan

Review 53 (2017-05-11 - Rating: 5)
Its technician was on time it was very competent in his field and diagnose the problem quickly. He didnt seem to second thought what he needed to do he just did it and fix the problem in a quick in short time. Was very pleasant and let us know exactly what with the problem was and what he did to fix the problem. Ask if we need any other parts such as water filters any other service that he could do that Sears provided. Youll have a good technician working for yall.

Review 54 (2024-07-12 - Rating: 5)
Luis was terrific! He explained everything he did. He listened to my concerns. Hes a very kind person

Review 55 (2024-10-22 - Rating: 5)
On time and knowledgeable & quickly saw problem with refrigerator.

Review 56 (2023-10-21 - Rating: 5)
The technician was very professional and courteous. He put my mind at ease to explain that everything checked out and was working properly. I valued his comments.

Review 57 (2016-10-14 - Rating: 4)
The Sears repair person called just prior to arriving to alert us that he was close by. He was very pleasant and professional and got right to work. We did not have a repair per se but only wanted to have our stove checked out to make sure it was lighting correctly and that the oven temperature was correct. The repair person performed all these tasks easily and quickly and all the time being pleasant and personable. We are very please with our stove and with the service agreement we purchased.

Review 58 (2019-10-18 - Rating: 5)
Tech came and was friendly and very efficient. Checked my fridge and told me the issues and quoted me the cost. I chose to decline.the repairs as it was going to cost about as much as buying a new fridge would. Tech understood gave me some advice about recycling it and then was on his way.Great service. No pressure. If I have the situation again Ill use them.

Review 59 (2024-03-25 - Rating: 5)
Anny stayed and ensured that the fridge and ice maker were in working order; one of the best techs weve had from CHOICE HW.

Review 60 (2024-12-16 - Rating: 5)
Byron was fantastic. Great tech!

Review 61 (2025-01-23 - Rating: 5)
Gentleman that came were very professional and fixed the immediate problem.

Review 62 (2015-11-23 - Rating: 5)
My experience was great but I may have felt differently if we didnt have the warranty! Our freezer door wasnt closing completely so the technician tied two zip ties to the top drawer in order for it to stay in place. The total cost would have been $198 for that if we didnt have a warranty. For two zip ties! Goes to show how worth it it is to purchase a warranty when you purchase an appliance. But overall I was pleased with the service and would recommend Sears to anyone.

Review 63 (2024-07-19 - Rating: 5)
Professional, punctual, honest, and our service guy Anny was sweet, polite, and an all around GOOD GUY!

Review 64 (2016-07-25 - Rating: 4)
The appointment window we were given was 3:00 to 6:00 PM; repair tech called at about 5:30 PM to let us know he wouldnt make it until between 7:30 and 8:30 PM. His schedule was laid out where it was virtually impossible to make our appointment time. Frustrating.The technician was polite and knowledgeable, though we did have some communication difficulty due to his heavy accent.Overall we were pleased with the service.

Review 65 (2023-11-22 - Rating: 5)
My technician, Anny, was professional, kept me apprised of his arrival time. Quickly figured out the problem with my refrigerator and fixed. Super nice.

Review 66 (2015-09-08 - Rating: 5)
The Sears Service Representative arrived within the appointed time. He was easy to work with and explained what he was doing. Our washer and dryer were up and running in no time. All and all it was a great experience. We would recommend Sears appliance repair whole-heartedly.Thanks

Review 67 (2021-07-06 - Rating: 5)
Technician Luis was very professional and did a great job. He answered all my questions and the maintenance was performed quickly and accurately. Would recommend this service technician to anyone needing a washer repair.

Review 68 (2024-09-13 - Rating: 5)
Mario was very thorough, efficient and answered all of my questions

Review 69 (2017-03-13 - Rating: 5)
The installer was great. He diagnosed and fixed the problem in 30 minutes. However, the bill was $600, but he said if I signed up for an annual warranty, he would deduct $300. That type of business sucks and will not use Sears repair again.

Review 70 (2022-04-06 - Rating: 5)
The was the 3rd service appt on my washer and all 3 technicians were prompt, courteous, professional, and left the work area clean. If you need a home warranty, please consider Sears.

Review 71 (2016-01-13 - Rating: 5)
I was very satisfied with my Sears refrigerator repair. They called with an estimated time of arrival and then called when they saw that they were gaining to be longer than expected. Kevin was very courteous and professional and if I need repairs in the future I will ask for him.

Review 72 (2023-08-25 - Rating: 5)
Byron was very professional. Super helpful and provided us with great information. He was very efficient and arrived within a reasonable time.

Review 73 (2023-02-07 - Rating: 5)
Received service on a riding lawnmower. Tech is very knowledgeable. He knew right away just from cranking it, what the problem appeared to be. Got the appropriate parts ordered, and got it back to purring like a kitten.

Review 74 (2017-02-23 - Rating: 5)
The tech that came found our problem immediately. He did not have the needed bolt (or whatever was missing), and went to many stores to find it. It was finally found at Pep Boys. He had to purchase the part by paying out of his pocket! I hope Sears reimburses him for this. He could have left me and I would have had to reschedule if he had not been so kind. The service rendered was exceptional.

Review 75 (2017-10-11 - Rating: 5)
The technician arrived within 10 minutes of his scheduled time and completed the work in under 20 minutes. Great service. I have purchased this service for over 10 years for each of the lawn mowers purchased from Sears. This is the best part of purchasing from Sears. Jim Hodges, Garland, Tx.

Review 76 (2022-12-10 - Rating: 5)
They fixed the ice maker in my refrigerator and the heating element in my range.Both repairmen were professional and cordial. I would recommend your service to others.

Review 77 (2016-04-15 - Rating: 5)
A great job for a reasonable price. The technician was excellent. Not gabby,very courteous, and hard worker. As usual service was best ever. Sears is number one.Charles CoburnGarland, Texas

Review 78 (2016-08-08 - Rating: 5)
Great experience. The gentleman who came to my home to service my washing machine was on time, courteous, and professional. He was very familiar with my make and model. He communicated well and (most importantly!) he fixed the problem.

Review 79 (2015-06-23 - Rating: 5)
He was running late which all the other times they are early. But that was fine.He went right to work checking all appliances on list. He walked me through each appliance and gave me suggestions on saving or making the most out of my features. I was really pleased with service.

Review 80 (2017-08-20 - Rating: 5)
The second tech did a very good job. He answered all my questions about the PM. Well done.The first tech came over and determined the problem. He stated he needed to order parts. He never ordered the parts. Thr second tech came over and had no information of the first tech. This is very disappointing. Why should I purchase a contract with that lind of service.

Review 81 (2024-09-12 - Rating: 5)
Totally professional, prompt, very knowledgeable, courteous and friendly.

Review 82 (2020-04-11 - Rating: 5)
The service tech have to order a part for the repair. He called while in my home and returned the very same day with the part and fixed my oven. As I always say if you are buying appliances always go to Sears and always buy the product protection for them. Sears is the best.

Review 83 (2017-12-31 - Rating: 5)
I had to go several rounds of complaints before I was able to actually get a SEARS technician to come check out my washer. Up to Dec 26, Sears sent an outside contractor to work on my washer...which I DID NOT like!! Long story short....the outside contractor did not repair my washer correctly/completely. It took the SEARS technician to actually fix what the contractor was supposed to. I will continue to REFUSE an outside contractor to repair my Sears appliances.

Review 84 (2019-04-10 - Rating: 4)
Our dishwasher is still not drying dishes like it has been the entire time we have had it. I am disappointed but will likely call back to see if I can get it rechecked.On Tu, 11-6-2018, our Dishwasher which was washing fine but not drying. On Th, 11-8-2018, a Tech came out and fixed the problem and our dishwasher under our Master Protection Agreement via Sears. Thank God!

Review 85 (2020-03-08 - Rating: 4)
The tech did a good job on the installation of the compressor, but was making a awful rattling sound after he left until we removed the back panel and moved the copper pipe away from the panel. Now everything sounds nice and quite like before.

Review 86 (2022-04-06 - Rating: 5)
The tech arrived on time..* I appreciate a technician who is willing to explain the process and willing to listen to my concerns. He is professional and knowledgeable to all that matter to me regarding my Whirlpool refrigerator

Review 87 (2017-05-11 - Rating: 4)
The repairman who came out was prepared to replace parts because we had called several times for ice maker repair, Samsung refrigerator. He had a part sent to us prior to his arrival. He did an excellent job for what he had to work with.. I do not think any repair will fix the many problems with the design. I would never purchase another Samsung refrigerator bottom freezer with the Ice maker in the door!!! Absolutely terrible system.. Have been disappointed since day one... I give the repair person 4 stars.. I give the Samsung refrigerator a half star... beware..

Review 88 (2024-05-28 - Rating: 5)
He is the best technician Ive had so far He knew what he was doing five star service

Review 89 (2021-09-28 - Rating: 4)
They straightened my pulley on my riding mower and ordered a replacement belt, unfortunately the replacement belt was too big, so they look it up and found that the original pulley had been replaced and ordered me another belt that fits. These made three trips to make sure the job is done right.

Review 90 (2024-05-31 - Rating: 5)
Service man was on time, very nice, promptly found the problem and fixed it. Couldnt ask for better service. Would give 10 stars if available.

Review 91 (2018-08-13 - Rating: 5)
Scehduling was easy. Technicians were very professional and on time. When parts were ordered they arrived at the house on time. Technicians arrived the next day - again on time. After the repairs were completed, the area was cleaned and everything was returned to its normal place.

Review 92 (2022-04-04 - Rating: 5)
I used the company for some issues I have been having with our washer! They were very informative and straight to the point. The part was ordered and fixed within a week and a half!

Review 93 (2023-11-13 - Rating: 5)
Raymond was the best technician I could ask for. He was knowledgable, polite, and explained everything in great detail.

Review 94 (2022-07-20 - Rating: 5)
My technical was very professional and I would recommend him to all my family and friends. He did tremendous job today fixing my washer. I really appreciate him.

Review 95 (2021-02-16 - Rating: 4)
The last technician (Robert) was great! The others said they came out and never did... 3 times. I am home bound, and there was no way I was not home. The techs just didnt want to come out.

Review 96 (2022-06-18 - Rating: 4)
Technician was good, very knowledgeable. The price for the cost was fair, because of discount. But at least I don’t have to buy new washer/dryer at the moment.

Review 97 (2023-10-31 - Rating: 5)
Robert was excellent and very knowledgeable about calibrating my double oven explaining everything. He was great.

Review 98 (2018-01-16 - Rating: 5)
The repair to my Whirlpool refrigerator was diagnosed as a bad thermostat and repaired promptly and is now working like new. The serviceman called ahead twice to let me know of his arrival time which was correct.

Review 99 (2016-10-12 - Rating: 4)
The technician came in and did checkups in my double ovens, my refrigerator & my washer & dryer. He was very courteous and informative. He gave me tips on each of the appliances. I recommend Sears to all my clients.

Review 100 (2016-09-13 - Rating: 5)
Kevin the repair guy is so pleasant and friendly. He has been the repair guy in our family for many years. Im glad he services my area. Great job! Give this man a raise!!

Review 101 (2024-10-08 - Rating: 5)
Quick, knowledgeable and got it done right

Review 102 (2016-08-02 - Rating: 5)
Very professional and courteous service. Only thing I can fault is the time window they give for when the repair technician will show up which basically amounted to the whole day. It needs to be narrowed down to a 1 or 2 hour window for arrival instead of 8-5.

Review 103 (2017-01-23 - Rating: 4)
Tech found problem quickly which was a defective part purchased from Sears Parts. Am waiting for Sears to send amother part to replace the defective one after two attempts on phone.While i no longer need this $100+ part, that was all that was offered.

Review 104 (2024-11-21 - Rating: 5)
Fast and fixed! What more can you want?

Review 105 (2016-10-18 - Rating: 5)
I was very satisfied with my repair work. I couldnt have asked for a better service tech than the one who came here. He was super nice, friendly and did a great job.

Review 106 (2016-08-29 - Rating: 4)
Even though this is my 2nd problem with this fridge (a replacement for the one they could not repair) this time the service went off without a hitch....both visits, the diagnostic and the placement of parts. ALWAYS demand a SEARS repair person NOT someone they contract with!

Review 107 (2020-05-15 - Rating: 5)
Our dryer wasnt heating. The tech came promptly, gave the machine a good inspection, explained the problem, and replaced the part. He was cordial and professional. Great service!!

Review 108 (2023-10-09 - Rating: 5)
Very knowledgeable but my refrigerator can not be fixed the part dose not exist so I need a replacement

Review 109 (2024-07-15 - Rating: 5)
The service technician immediately knew the problem amd quickly replaced the element. Unit is heating now.

Review 110 (2020-04-27 - Rating: 5)
The technician was professional and eager to please me as a customer. He went above and beyond to do his job. His name was Jemal.I am very pleased with the service that I received.

Review 111 (2016-09-14 - Rating: 5)
Technician was very good and installed new parts to range. Works perfect once again. Appreciate the expertise he had in fixing the stove top.

Review 112 (2020-09-07 - Rating: 5)
This service call was for my customer care package yearly checkup, so there was no actual repair needed. Service technician was professional and gave me updates on what he was doing as he did the inspection.

Review 113 (2019-04-18 - Rating: 5)
My part arrived earlier that expected and the tech came out as requested and did a great job on repair. I highly recommend Chris. He was excellent.

Review 114 (2018-05-24 - Rating: 5)
Opted to not repair, but replace. Tech did a thorough check of the entire refrigerator, not just the problem with the water on the door. Polite and very knowledgeable.

Review 115 (2023-08-04 - Rating: 5)
Very professional and efficient. Did the repair quickly. Hopefully this repair finally solves my washer issues.

Review 116 (2016-08-30 - Rating: 5)
The repairman was prompt, very courtious, and figured out what to do to fix what my husband and I dismanteled.Also, I was able to get a service man to my house the next morning after the morning I booked on line.

Review 117 (2023-07-21 - Rating: 5)
Professional and knowledge every time. Any always give a heads up on arrival and with my busy schedule its definitely appreciated.

Review 118 (2016-04-25 - Rating: 5)
The technicians arrived on time, repaired the problem quickly and even gave me a few pointers on how to avoid the same issue in the future. Im very pleased & will use Sears again for any appliance repair issues.