Sears Appliance Repair

Photo of Sears Appliance Repair

Located in Houston, Texas

Address: 851 N Central Expy, Plano, TX 75075, United States

Phone: +1 214-444-7903

Rating: 4.5

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Air conditioning repair service
  • Appliance repair service
  • Furnace repair service
  • Refrigerator repair service
  • Washer and dryer repair service

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-10-29 - Rating: 5)

    We requested the annual preventative maintenance included in our extended warranty. We were able to schedule an appointment at the time we would be available.Sergio called to alert me of his arrival and came promptly. He was cordial and professional. He went about his work knowledgeabley and completed what seemed to be a thorough check of the appliance. He left us instructions of what we should.do after he replaced the old filter with the new water filter we supplied.Sergio was a pleasure to interact with.

  • Review 2 (2024-10-22 - Rating: 5)

    The tech that came to work on my refrigerator today was very good. He tested everything before working on it. He was very good at explaining what he was doing and why.The first tech that came 2 months ago didn’t test anything. He ordered the usual suspects, got my money and left…15 mins. Ordered parts that weren’t needed.Again. The tech today was great!

  • Review 3 (2024-12-04 - Rating: 4)

    Sears tricked me into disqualifying my wall oven for replacement. We have been a Sears home warranty customer for years. After my husband passed fear of identity theft caused me to close several accounts that were in my husband’s name. Sears Home Warranty was closed by accident. When I attempted to reopen my account there was a discrepancy in Sears’ system that caused my account to appear open in one system and closed in another. This caused a problem on Sears’ end because none of the sales people could reopen my account because when a sales rep attempted to reopen my account they couldn’t do so because sales did not have the appropriate permission level to update my account. For at least a bout 3months I kept checking and was sent to several sales reps until I luckily spoke with a sales rep who explained why she could not make a change to my account because of her permission level. She recommended I call Benefits who has the proper permissions to correct my account. In the meantime I opened a new Sears Warranty account. I was surprised that I reached someone who could help me. Little did I know that my account was reopened due to the sales rep used an erroneous home address. The sales rep encouraged me to purchase a discounted repair service while awaiting 30 days for my new home warranty to become effective. I asked the sales rep if I purchased the discounted repair service if my appliance could not be repaired for some reason would the appliance still be covered when my warranty became active in 30 days. The sales rep stated yes. The sales rep stated that by going ahead and purchasing the discounted repair service would simply communicate that I was trying to trying to keep my appliance in good working order. When the repair guy came to repair my appliance it was discovered that the part was no longer made. The repair guy also alerted me to the fact that my address was wrong and that no such address existed. The repair guy also encouraged me to get my address corrected. Repair guy sent me an Approval for appliance replacement. When I called Sears to find out how their appliance replacement worked I was told again that my appliance had been approved for replacement. I waited a while thinking Sears would contact me but they never did. I learned later that the sales rep gave me erroneous information. When I called Sears Home Warranty Benefits I provided my old contract number to show that over the years we had paid thousands of dollars to Sears. The Benefits rep stated that the additional information on my previous account provided information that Sears needed to approve the appliance replacement. The sales rep said that in 24 hours I would hear back from Sears and that a repair technician would be sent to my home at no cost to me and my appliance would be replaced. I still have not heard from Sears and in the meantime my account was flagged to show no replacement because the appliance could not be repaired prior to my new contract becoming active. This is unfair. The sales rep set me up for not covering my appliance by telling me that my appliance would still be covered. I recommend warranty buyers not fool with the discounted repair “benefit” because it is how Sears gets away with not replacing appliances. I did not expect the part to no longer be available. I trusted the Sears sales representative to be truthful. Instead Sears offers the repair “benefit” to sucker in the unsuspecting customer to have their appliance disqualified for replacement. Buyer beware! I am disgusted with Sears for offering a discounted repair benefit to help to ensure Sears will replace fewer customers appliances. Shame on you Sears!!! Why take advantage of a widow? I can use all the help I can get. Sears needs to replace my appliance as it was approved for replacement but now Sears doesn’t want to honor the approval to replace my appliance.DO NOT PURCHASE THE SEARS HOME WARRANTY APPLIANCE REPAIR BENEFIT - it’s a trick. A bait and switch.

  • Review 4 (2024-11-08 - Rating: 5)

    He was the best repair man I have ever had ! Explained every step he was taking. He was skilled in his job for sure. Extremely positive customer service experience. Thank you !!!

  • Review 5 (2024-12-18 - Rating: 5)

    The technician was extremely knowledgeable and polite. He knew exactly what the problem was and how to fix it. He stayed until the job was completed and he left my kitchen clean.

  • Review 6 (2024-09-27 - Rating: 5)

    Extremely helpful in resolving the issue with GE. He went over and above to assist us to see that the repairs were made according to the warranty. Noah truly exhibits customer service.

  • Review 7 (2024-09-20 - Rating: 5)

    Timing and friendliness were great, however you should check and see if a part is available before coming to the homeowners house. If I had known that the part was unavailable and hard to get, I would have cancelled the appointment and bought a new refrigerator and added the almost $200 of the cost to the purchase of a new refrigerator. it turns out the part I needed was extremely rare and otherwise cant be found. So, I will still need to get a new refrigerator. UPDATE 9/20/24. I found a part on eBay. It was delivered today. Called Sears and they sent out a tech today, installed & ran a diagnostic on it to assure it was running. Said I shud have ice by morning. Now that is what I call GOOD Customer Service and no additional charge.🥰🥰

  • Review 8 (2024-10-25 - Rating: 5)

    Hussein did a good job with the repair on our Electrolux washer. However, we have problems with the fact that there is no mention of a phone number that allows us to speak to a live person. The telephone menu system thats in use, is set up to only allow the answers that Sears Home Services wants and if one doesnt give that particular answer, the Sears Home Services phone menu system hangs up on you. This is not good and would be a major reason to discontinue service with Sears Home Services. Also, once one has made contact with Sears Home Services, one starts receiving, various text message from different numbers. This is extremely annoying!! Because of the way their system works, I would not be inclined to giving Sears Home Services a referral.

  • Review 9 (2024-10-03 - Rating: 5)

    Scott did a great job working with his team to determine the root cause of our refrigerator issue. Part was ordered, and he came out the day after we received it.

  • Review 10 (2024-09-18 - Rating: 5)

    The technician changed the motor that circulates the water in my disher washer. It was a difficult task. He completed it with great skill. He tested the dishwasher and cleaned the area. Before he left he gave me quick lesson on how to prevent problems and get the best results.

  • Review 11 (2025-01-02 - Rating: 5)

    Hussein, fixed our Washer issue ( the DE and Power Button) and he provided tips on how to correctly avoid this issue in the futurea. Excellent service

  • Review 12 (2025-02-17 - Rating: 5)

    Outstanding customer service was provided from Sears Technician ! Im very satisfied ! 1

  • Review 13 (2025-01-29 - Rating: 5)

    Very efficient and knowledgeable. Took care in his work and made sure it was effective. Knew exactly what he was doing. Credit to the company.

  • Review 14 (2024-09-17 - Rating: 5)

    The technician, Scott, fix the problem and I would recommend him over the first technician. The service you get from Sears depends on the technician they send. It can cost you time and moneyHarry

  • Review 15 (2024-06-20 - Rating: 5)

    Hussein was efficient & very knowledgeable. I learned alot from him. He did a great job! I am however extremely disappointed at the cost of just a diagnostic visit with no repair as it was not needed. I had a washing machine technician charge me $70+ for the same type of visit earlier that day. Why did the stove visit cost so much more for the same type of service? Please have someone call me to discuss. Thank you.

  • Review 16 (2024-09-10 - Rating: 5)

    He replaced something in my washing machine. After he was gone, I used it and it still clicks between cycles, but it doesn’t make that noise during the cycle so I’m very happy with what he did.

  • Review 17 (2024-09-25 - Rating: 5)

    Very courteous and knowledgeable. Provide information and asked if I had questions. Service was quick and professional.

  • Review 18 (2024-12-24 - Rating: 5)

    Excellent customer service. Very knowledgeable. Goes the extra mile to offer help.

  • Review 19 (2024-07-13 - Rating: 5)

    Noah was personable and showed professionalism in his repair of our fridge. We were happy with the work that he did for us.

  • Review 20 (2024-07-14 - Rating: 5)

    JaVodka was amazing! He checked everything and made sure that I understood what to do. He was very kind and patient. He was just what we needed.

  • Review 21 (2023-12-28 - Rating: 5)

    Noah took the time to listen to the issues with the fridge and after 11 service calls he finally determined that everything had been done to repair and replace parts and was finally able to declare the fridge unfixable. The last Sears technician had declared it unfixable and then told the warranty company it was fine. We are thankful that Noah was finally able to get us the determination that should have been declared months ago.

  • Review 22 (2024-09-12 - Rating: 5)

    Collin was amazing! Was able to answer all my questions regarding our AC unit!

  • Review 23 (2024-01-09 - Rating: 5)

    The technician arrived on time, correctly diagnosed our dryers problem, replaced the failed components, and completed the job in less than 1 hour. I would use this service again and welcome seeing Tony, our technician again.

  • Review 24 (2024-12-23 - Rating: 5)

    Our technician was Great! Very knowledgeable and helpful!!

  • Review 25 (2024-09-18 - Rating: 5)

    Tech gave me several tips on getting the most out of my appliances

  • Review 26 (2025-01-16 - Rating: 5)

    Outstanding customer service- very thorough and helpful!

  • Review 27 (2024-06-07 - Rating: 5)

    Noah was a very informative and patient technician. Noah explained problem and how to maintain the refrigerator and ice maker.

  • Review 28 (2023-11-16 - Rating: 5)

    Excellent service experience. The service tech was very professional, friendly and knowledgeable. Sears continues to provide outstanding customer service.

  • Review 29 (2024-11-14 - Rating: 5)

    On time, polite, informative, good job at cleaning/servicing

  • Review 30 (2023-12-15 - Rating: 5)

    Professional.Called ahead to learn about problem and brought needed parts with him.Fixed problem quickly and did a complete test that all worked.

  • Review 31 (2024-07-30 - Rating: 5)

    Mr Tony Penney was great . ExplainedAnd fixed my problem. ReBolaños

  • Review 32 (2023-11-07 - Rating: 5)

    He gave us good feedback, recommendations and honesty regarding our repair.

  • Review 33 (2024-05-20 - Rating: 5)

    He was knowledgeable polite got the job done quickly

  • Review 34 (2024-11-18 - Rating: 5)

    Thanks for fast and efficient service.

  • Review 35 (2023-12-20 - Rating: 5)

    Wei was thorough polite and excellentIf I need a Service person again I would hope it would be Wei. Thank you

  • Review 36 (2023-12-15 - Rating: 5)

    Timothy was punctual, professional and quick. Could not have asked for better service,

  • Review 37 (2024-01-23 - Rating: 5)

    He came early and was pleasant. He found everything working fine

  • Review 38 (2024-01-20 - Rating: 5)

    Very friendly and more importantly, informative. Big thanks for resolving the issue.

  • Review 39 (2024-08-03 - Rating: 5)

    Excellent technician and very polite!

  • Review 40 (2023-12-22 - Rating: 5)

    Techniciannwas early, friendly, quick but thorough.

  • Review 41 (2023-11-17 - Rating: 5)

    Steve was very knowledgeable, professional and friendly.

  • Review 42 (2023-11-11 - Rating: 5)

    We like the technicians they send out.

  • Review 43 (2023-12-22 - Rating: 5)

    He was friendly, helpful and knowledgeable.

  • Review 44 (2023-11-13 - Rating: 5)

    Repairman saw problem and got it fixed immediately.

  • Review 45 (2024-07-10 - Rating: 5)

    Friendly, great attitude

  • Review 46 (2023-11-15 - Rating: 5)

    Received outstanding service.

  • Review 47 (2024-03-23 - Rating: 5)

    Good job and on time

  • Review 48 (2023-11-08 - Rating: 5)

    Sears never disappoints.

  • Review 49 (2024-01-20 - Rating: 5)

    Very efficient

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