Sears Appliance Repair

Photo of Sears Appliance Repair

Located in Houston, Texas

Address: 6002 Slide Rd, Lubbock, TX 79414, United States

Phone: +1 806-686-4109

Rating: 4.6

Services

  • Wheelchair-accessible car park

Categories

  • Air conditioning repair service
  • Appliance repair service
  • Furnace repair service
  • Refrigerator repair service
  • Washer and dryer repair service

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-02-24 - Rating: 5)

    Wish you had sent this guy in the first place. The first guy didnt know what he was doing. Kept ordering thr wrong part. This has taken four months to rectify. It took fifteen minutes for Scott to fix the problem. It just didnt need to have been such an ordeal. Im considering cancelling my membership. Shouldnt have taken so long.

  • Review 2 (2024-10-09 - Rating: 5)

    Excellent service, explanation of issues, and follow up. Great to see Doug again.My ONLY issue is that Sears needs to be more specific on scheduling times, rather than just the whole day. Thats not fair to the customer to not know. AT LEAST give us morning or afternoon.

  • Review 3 (2025-01-14 - Rating: 5)

    Both technicians were professional, friendly, and very efficient. They quickly fixed the problem with a happy and fun attitude. They were wonderful!

  • Review 4 (2024-10-17 - Rating: 5)

    Scott is awesome. Hes from the Lubbock office and hometown of Yosemite. He actually ordered the right part a month ago and some other bafoon named Paul had no clue of the technology of updating the GE machine I had. Plus that technician (Paul) scratched up my washer pretty good and almost broke the cover of my washer. So Paul tells me Im not familiar with GE. I tell him then call Scott. It started to work but he didnt update the washer with the new motherboard. we call back Sears home warranty department. They send him back to my house. Scott I dont know why. He says its a bad motherboard. Im like the washer works I just need it to be on the right settings with the knob. Anyway so this guy(Paul) has the part sent to the wrong address. Another appointment is set up and this other technician calls and says you got the part? I say nope. He goes and says Im gonna reorder the part and have it sent to your house. He never did. Now on our October 15th appointment. Scott calls and says did you get the part. My wife says not yet. He goes Ill be right over in 15 to 20 minutes. He was able to get the washer updated. It didnt need another motherboard like Paul said it was. So Scott Thank you for your dedication and keeping up with the times. You old hard heads that dont want to get with the program. Just retire. Thanks Scott, you rock!!!

  • Review 5 (2024-01-10 - Rating: 5)

    Did an excellent job. Walked us through the process of repairing the two machine. Totally satisfied with his work and politeness.

  • Review 6 (2025-01-29 - Rating: 5)

    The technician was very polite and knowledgeable when I told him the issue I was having with the washer .

  • Review 7 (2025-01-06 - Rating: 5)

    Technician was very polite walked me through everything and was very professional Thank You

  • Review 8 (2024-11-29 - Rating: 5)

    Awesome technician! Super fast and knowledgeable and I will definitely be using them again in the future.

  • Review 9 (2024-07-23 - Rating: 5)

    Outstanding technician! We have had Scott fix our appliances 2nd time. His personality, knowledge, and efficiency are unmatched. Also, his promptness and communication on his arrival time is really appreciated

  • Review 10 (2025-01-29 - Rating: 5)

    Jerry did a great job got the issue resolved quickly and correctly.

  • Review 11 (2024-02-01 - Rating: 5)

    We have had Scott fix our appliances 3 different times. His personality, knowledge, and efficiency are unmatched. His promptness and communication on his arrival time is very appreciated, too. All of this equates to Excellent customer service which is extremely important to companies and their customers. Scott is one of the best technicians I have ever dealt with.

  • Review 12 (2023-11-08 - Rating: 4)

    The service technician did an excellent job, and he was very efficient and professional.The service center notification for the appointment date and time needs to be improved. It would be nice to have a more specific date and time, or at least morning versus afternoon. The notification showed up in my email on the day of the appointment.

  • Review 13 (2025-02-07 - Rating: 5)

    Scott was very professional and did a great job!

  • Review 14 (2024-05-29 - Rating: 5)

    Augustine was great and did a great job. I have nothing but good things to say about him and his work.However, it would be VERY helpful to be able to get a better idea of arrival time from whoever manages that. Even just narrowing it down to morning or afternoon would help a lot. I had other things to do yesterday and fortunately, I was still able to make it, but just barely. It seems like since my appointment was made a week ago, I might have been able to get someone before 2:30 in the afternoon.Also, I guess the appointment for my dryer was cancelled. I was never told why or what the next step is. Long story short: the technicians are awesome, but the scheduling system leaves a LOT to be desired.

  • Review 15 (2025-02-20 - Rating: 5)

    Excellent service. Quick diagnosis and quick results.

  • Review 16 (2024-09-17 - Rating: 5)

    Doug did a very fast and efficient job. He was very friendly and very professional

  • Review 17 (2024-01-18 - Rating: 5)

    Scott is extremely helpful and explains everything in detail about what he is doing and what can be done.My only complaint is with the scheduling from Sears. You are told they will be there between 8 & 5 on a day. That time frame is narrowed at some point during the day but fluctuates. So, unless you work close to your home and can leave at any time, you have to take a day off work. This service took three trips to come to a final resolution. Had I not been able to make arrangements with my son on one and lucky enough my schedule allowed me to leave work on third trip, my wife or I would have had to take three days off work for a dishwasher repair. For that, I would give Sears 1 star.Scott however was willing to work around my schedule to give me time to get gone on this last trip or I would have had to reschedule.So, short version, Sears Repair 1 star. Sears Employee and service tech, 5 stars.

  • Review 18 (2024-09-24 - Rating: 5)

    Quick and easy, He put the parts on my washing machine. Haven’t used it yet. Very professional

  • Review 19 (2024-06-26 - Rating: 5)

    Mr. Augustine was very efficient and professional. Our washer was fixed in no time and we were able to enjoy our family weekend.

  • Review 20 (2024-09-25 - Rating: 5)

    Scott was extremely knowledgeable and i would highly recommend him.

  • Review 21 (2024-09-18 - Rating: 5)

    Scott was very fast and professional. He needs a raise!

  • Review 22 (2024-11-21 - Rating: 5)

    Good workmanship got straight to the problem and fixed it quickly and efficiently.

  • Review 23 (2023-12-28 - Rating: 5)

    He came first ti.e told me ineeded a new icemaker. Got it ordered that day had it delivered to my house. He came back next week due to Christmas. It did not take him long to install the new icemaker. He was in and out of here in no time. Very pleasant man.

  • Review 24 (2025-01-08 - Rating: 5)

    Thank you, Scott, for accurate and timely service!

  • Review 25 (2024-07-12 - Rating: 5)

    Appreciated the promptness & being able to obtain the needed part right away in order to complete the much needed repair same day

  • Review 26 (2024-01-22 - Rating: 5)

    Technician is knowledgeable, courteous and professional. He has been to my house for previous service calls and I have never had any problems.

  • Review 27 (2023-10-26 - Rating: 5)

    Worked with Sears Appliance Repair through my home warranty. They were prompt, communicative, thorough, and helpful. They also worked well with my home warranty. Would call them again!

  • Review 28 (2023-11-15 - Rating: 5)

    Service Technician was professional, expedient, and prompt. Problem accurately diagnosed and repaired in a timely manner. Pleased beyond expectation. Thank you!

  • Review 29 (2024-05-22 - Rating: 5)

    Very nice. He also remembered us from another time he came out to service our dryer.

  • Review 30 (2024-08-26 - Rating: 5)

    Knew exactly what needed to be done. Had it fixed quick and efficient

  • Review 31 (2023-10-20 - Rating: 5)

    SCOTT CAME ON TIME AND DIAGNOSED THE PROBLEM, ALREADY HAD THE PART ON HIS TRUCK, MADE THE REPAIR (NO MESS) PICKED UP AFTER HIMSELF AND HAD US BACK IN BUSINESS IN NO TIME. HE DID A GREAT JOB.

  • Review 32 (2024-01-17 - Rating: 5)

    Doug was very thorough in checking my 3 appliances, answered my questions and was very friendly.

  • Review 33 (2024-06-25 - Rating: 5)

    Very friendly and showed up on time when the notification said he would.

  • Review 34 (2023-11-08 - Rating: 5)

    Excellent technician. Very fast diagnosis. Spot on. Very fast repair once part arrived.

  • Review 35 (2023-11-17 - Rating: 4)

    Got there early and got the job done. Dryer sounds new again. Just wish that labor price was lower. Ouch!

  • Review 36 (2023-11-14 - Rating: 5)

    Doug was excellent at this service call. He was on time and courteous.

  • Review 37 (2024-02-07 - Rating: 5)

    Very pleased with the technician that serviced our repair. Thank you.

  • Review 38 (2023-11-17 - Rating: 5)

    Repairman had a wealth of knowledge!Very courteous and knew what he was doing!!

  • Review 39 (2023-11-21 - Rating: 5)

    Great tech. Came out and fixed issue fast. Appreciated

  • Review 40 (2024-09-26 - Rating: 5)

    Very helpful and friendly.

  • Review 41 (2024-01-18 - Rating: 5)

    Friendly, knowledgeable and did a great job!!

  • Review 42 (2023-12-22 - Rating: 5)

    Nice, hard working with slot of experience very professional

  • Review 43 (2025-01-03 - Rating: 5)

    Great service

  • Review 44 (2023-11-01 - Rating: 5)

    The serviceman was very knowledgeable and professional.

  • Review 45 (2025-01-27 - Rating: 5)

    Friendly and efficient

  • Review 46 (2024-07-03 - Rating: 5)

    Very fast and efficient.

  • Review 47 (2023-11-18 - Rating: 5)

    Very thorough friendly and honest

  • Review 48 (2023-10-26 - Rating: 5)

    Quick response. Intuitive and professional πŸ‘πŸ‘

  • Review 49 (2023-11-13 - Rating: 5)

    Scott was knowledgeable and helpful.

  • Review 50 (2023-12-12 - Rating: 5)

    Friendly,fast, efficient service

  • Review 51 (2024-07-20 - Rating: 5)

    Prompt. Kniwkeganle. Courtesy

  • Review 52 (2023-11-17 - Rating: 5)

    Very friendly and professional.

  • Review 53 (2023-12-18 - Rating: 5)

    Polite and on time and knowledgeable!

  • Review 54 (2024-07-22 - Rating: 5)

    Outstanding technician!

  • Review 55 (2024-01-19 - Rating: 5)

    Professional and personable.

  • Review 56 (2023-10-27 - Rating: 5)

    Very professional

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