Options Travel Group, LLC.

Located in Houston, Texas

Address: 24624, I-45 #220, Spring, TX 77386

Phone: +1 800-896-9308

Rating: 4.4

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-25 - Rating: 5)
Carl was especially helpful with providing the information I needed to log into my account. He helped me navigate the website, pointing out special offers and encouraging me to browse around.I appreciate his help updating our payment information and assistance in getting an account statement of payments.

Review 2 (2024-11-26 - Rating: 5)
Spoke Carl Pabst today, regarding my Shell Vacation timeshare account. He was able to answer all of my questions about our irrevocable assignment of club membership. Aiding me with Proper information to find out why I had not received their acceptance letter.

Review 3 (2025-01-08 - Rating: 5)
Crystal was fantastic in helping us navigate through the process of signing up for our OTG travel program. She walked us through the steps on the phone and made it as simple as possible!

Review 4 (2024-09-10 - Rating: 5)
These guys (mark,sales associate and carl pabst) are the greatest. They both helped me through out entire process. Excellent work gentlemen. Need help getting out from under your timeshare options travel is the way to go. Excellent company to work with.

Review 5 (2025-01-09 - Rating: 5)
The young man was very helpful. He offered information that was very beneficial for me; without me asking.

Review 6 (2024-04-03 - Rating: 5)
Brandon Cox was extremely helpful with all my questions. He had an easy going, personable, and pleasant attitude as he answered all my questions. He made certain I was secure with how to use the system to book accommodations and gave me numbers to call for any questions or concerns I might have.

Review 7 (2024-02-22 - Rating: 5)
Carl did a great customer service job for us. Very attentive and answered all my questions. Even walked us through the different options with our membership. Also helped with renewing for the 1st time.Great job!!

Review 8 (2024-10-07 - Rating: 5)
Very friendly and knowledgeable service. My wife and I are completely satisfied with the service we received, goodbye time share and HIGH Maintenance fees!!!

Review 9 (2024-01-15 - Rating: 4)
I just spent a full hour on the phone with Carl from Options Travel. He was extremely patient, attentive, and connected all of the dots for me. Prior to speaking with him I had spoken to 4 other people from different companies, none of whom could help me. I was thoroughly confused about our membership into a timeshare group and the points involved and the maintenance fees etc et cetera. Carl went step-by-step through it all. He fit all the pieces together for me. I am very thankful for his assistance.

Review 10 (2024-05-09 - Rating: 5)
Brian was very knowledgeable and courteous. He is an asset to you company .Wish all associate were as great as he was he needs to be recognized for his excellent performance!!!

Review 11 (2024-04-12 - Rating: 5)
I had a problem logging into the website for about two months because of transposed numbers in my username. I called this morning and Carl in customer service fixed my problem with my account and my login is now working. I am so grateful for the help and service provided by Carl today.

Review 12 (2023-08-22 - Rating: 5)
Brandon was fabulous in relieving my profiund stress over making my payment. He gave me the information I needed and now I can never miss a payment again. Brandon was professional and kind and patient. You have a really quality staff member in Brandon. I for one am thankful to him.

Review 13 (2025-01-30 - Rating: 4)
They got me our of the time shares. So thats great

Review 14 (2024-05-24 - Rating: 5)
Carl was able to help with my membership questions and direct me to whom I should speak to next regarding my issues. He was very professional and extremely helpful.

Review 15 (2024-01-22 - Rating: 5)
My experience with Option travel in regards to disposing my time share has been great. The company did everything exactly the way it promised. They were responsive and timely to conduct their part of the work to its favorable conclusion.

Review 16 (2024-06-03 - Rating: 5)
Karl was very knowledgeable and was able to walk me through the process of navigating the website. He was very patient and made certain I was able to achieve success before letting me go.

Review 17 (2023-06-13 - Rating: 4)
We are very glad to no longer have to pay yearly fees for timeshares. Options travel was very knowledgeable and nice to us during the whole process. It cost us extra money up front but we would have had to pay this money to the timeshare over the coming years.Jon Murray was extra kind to us, honest, attentive and knowledgeable.We are glad we worked with options travel

Review 18 (2024-08-15 - Rating: 5)
Yohan was the best. They helped me get out of my time share and no more maintenance fees.Thank you Yohan

Review 19 (2023-06-26 - Rating: 5)
Our experience with Carl previously as well as today has been excellent. He has been very patient with us regarding our concerns and very knowledgeable regarding our questions. He took the time to make sure that all our questions were answered. In our opinion he is an asset to Options.Thank you.

Review 20 (2018-02-20 - Rating: 5)
Ever since I became a LGI member, Mr. Carl Pabst and Mr. Justin Chaney have provided me with an exceptional customer service. They handled my property transfer from another company very professionally. They were always there when I needed them. I am extremely pleased with how they have handled my requests so far. This is the best overall experience I have received in the industry. I look forward to enjoy my time with Legacy Getaways vacations.

Review 21 (2023-08-21 - Rating: 5)
Carl ,our agent from Travel Options has done a fantastic job helping us to end our obligation for our timeshare. He has assured us that he will be working for us until the absolute end. We can’t thank him enough.

Review 22 (2019-01-09 - Rating: 5)
Very professional organization that has helped me with vacation planning and how to get the most out of my timeshare ownership. I worked with Ryan and was very impressed with his level of knowledge. At first I was skeptical but Ryan was on top of all the details and kept me well informed through out the entire process. Thanks Ryan and I wish you continued success!

Review 23 (2023-12-26 - Rating: 5)
Diamond Resorts are scammers. I am sorry that I gave Brandon a bad review. You truly helped me but I am very much afraid that wont have enough money to live.

Review 24 (2018-06-22 - Rating: 5)
Ben Rose with Leisure Getaways has gone out of his way to help me with my 2 week trip to Kauai, Hawaii. I cannot say enough good things about him. He has spent a lot of time trying to help me with extra dates, getting additional hotel room stays. Ben was tireless in his research and helped me get some good discounts. He tried to get me the very best deals he could. And he has always called me back promptly whenever Ive left a message. He made sure he explained all the amenities of different places and helped me evaluate where I could potentially stay. As I joined his company, he also worked with me to make sure I understood everything. It is incredibly nice to have a personal connection with someone who knows who I am when I call and who remembers what we talked about the last time we talked. I feel like Ben is paying personal attention to my vacation needs. That is a rare quality these days. I have his personal extension. And he told me if I have any concerns or problems while in Kauai, to let him know. Leisure Getaways seems to me to be a company that really tries hard to help people have good vacations.

Review 25 (2017-06-21 - Rating: 5)
Tiffany J., from Leisure Getaway Customer Service, was very helpful and assisted me in solving the problem with the program that we signed up. My husband and I decided to finally utilize the co., Leisure Getaway, after two years of signing up in the program, and so I had made the call myself on June 19, 2017. After talking to Tammy, Concierge Service, to help us out with our booking for Las Vegas vacation, I was given to Tiffany, to talk about the situation that I was not aware of, and without realizing that there was a problem with our annual automatic payment. Tiffany talked to me on the day of booking and I had explained to her that our credit card, which supposedly on auto payment, was compromised and cancelled and had given us a new card. I didnt even think to call certain companies to let them know about the fraud. Since the co. also failed to notify us, Tiffany worked with me on handling the situation. She was very patient, helpful and provided me some details and info on how to proceed with our program. She handled the situation patiently. She asked me to get the payment up to date and will go forward. She told me that she will let Tammy know to proceed and help me with my booking. Tiffany collected the annual payment and she did not charge us for the missed payment because of the situation. She was nice to talk to and gave me an excellent customer service. Thank you, Tiffany. Liz Schwieterman

Review 26 (2022-03-31 - Rating: 5)
In this day and age you never know what’s what but this this group came through big-time there’s a lot of disinformation out there these days. Extremely professional and thorough. Very transparent which is crucial in conducting business. The new program which replaced my outdated did ownerships works just like they showed me it would. 8 months have gone by. both of my completion letters showing my name removed from the deeds have showed up. These guys are definitely one of the good guys. Communication from start to finish was exceptional.

Review 27 (2022-07-22 - Rating: 5)
Carl helped me out with multiple issues, and as a brand new member to Options Travel, this was a relief! He has extended his assistance, even for future issues I may encounter, and has offered to continually assist any of my future needs. Carl is a saving grace for this company. Thank you for this experience!

Review 28 (2017-10-25 - Rating: 5)
I spoke with Tammy at Leisure Getaways as I was having great difficulty finding available resorts in Southern California during my intended vacation. She listened carefully and she helped me to obtain a difficult booking for a large family since RCIs available inventory was very limited and in high demand during our intended stay. She was able to find what we were looking for, book it through a third party and offer additional savings allowing us to maximize our vacation. Over a two day period she promptly followed up on issues, concerns and questions I had. She was outstanding and I couldnt ask for more from a concierge service. She really saved the day and my familys vacation.

Review 29 (2016-07-13 - Rating: 5)
I recently purchased a Vacation Club ownership with Leisure Getaways that also included transfer of another time share. Both Customer Care, Ben Rose, and Transfer Specialist, Stephanie Reynolds, provided highly professional service to handle the purchase and transfer. These transactions generally take considerable time to complete but my transactions were handled quickly, thoroughly, and I was kept appraised of progress throughout. I appreciate this kind of responsive customer service and look forward to many years of happy vacationing with my family.

Review 30 (2018-09-25 - Rating: 5)
Tammy was a great help. She worked with me to reduce the fees for the reservation that we made for my annual golf trip to Myrtle Beach, SC. With her help, I was able to arrange an Exchange vacation with an RCI resort that would have cost over $800.00. The guys on this trip are also very happy about the arrangements that Tammy helped me make. She is very friendly, professional and efficient. She is a great ambassador for your company.

Review 31 (2015-11-14 - Rating: 5)
This company has integrity, all the way up to its COO. I have had a couple of questions, and one complaint with our purchase. The first 2 calls I made did not go well, but once I persisted and spoke with the supervisors/managers, they were all resolved quickly, with no run around. Even the sales manager I dealt with answered my questions and gave me the name of the manager to contact despite the fact that he had left the company for another job! Pretty strong statement for the company and its employees. All companies have moments when theyre not perfect, the measure of a good company is if they try to resolve the issue honestly with their customers. This one does.

Review 32 (2021-03-31 - Rating: 5)
From start to finish this company has done their job. The follow up and follow through has been on point. The process was not easy but, good things rarely ever are. However, they kept their promise and delivered. I received my completion certificate and could not be happier. Finally and end. I think now, finally, I might actually get to enjoy vacationing again! Will be using the Club 365 membership to navigate my future travel.

Review 33 (2017-12-22 - Rating: 5)
Rachael Ingelido has been a Godsend to us. Our experience with Leisure Getaways Inc. had issues from years back. Rachel was with us 100% and did what no one else previously was able to do. She solved our issues and our faith has been restored to Leisure Getaways. She is so very pleasant, warm and kind. My husband had a stroke and he received a plant. I have never dealt with any one who has been this efficient, professional and still this warm and friendly. I give Rachel an A+++. She is the best. I would give her 10 stars if I could.

Review 34 (2016-02-11 - Rating: 5)
Stephanie Reynolds was very helpful when we were transferring our Diamond Resort! She was reassuring and kept us informed through out the process! She had it completed prior to our maintenance fees needing to be paid! She was a pleasure to work with!

Review 35 (2017-12-01 - Rating: 5)
After paying the principal balance on our former timeshare many months ago, we knew we had a small amount due, but were not certain why, to whom, or how much. Feeling quite foolish, I gave a cold call to LGI and could provide only our name, however, a remarkably pleasant Ms. Kristen happily grabbed our bull by the horns and, with the able assistance of her supervisor Heather, resolved our problems entirely. Our compliments to Ms. Kristen and Ms. Heather for their competence and professionalism, and to Leisure Adventures for their foresight in hiring such magnificent employees.

Review 36 (2024-01-03 - Rating: 5)
I recently worked with Brandon. He was super patient and extremely mindful of my inquiries and getting results. Thank you to Brandon C. for all your help.

Review 37 (2019-02-25 - Rating: 5)
Amy was very helpful for us. She made sure our packet was filled out before she mailed it to us. It was great help because we just had to sign the papers and get them noterized. She made everything easy for us cause I find papers like that confusing. We appreciate the service and help she gave us. Most people would not of filled the papers out for us to make it an easy process.

Review 38 (2024-06-21 - Rating: 5)
Crystal did a great job listening to my needs and she worked with me on making things more comfortable for me. Thanks!

Review 39 (2016-01-29 - Rating: 4)
Stefanie ReynoldsWe have been trying for over two years to complete a deed transfer with very little follow through from anyone. What I appreciate most from Stefanie has been the timely updates via e-mail and phone and the assurances that the process is moving along. I cannot give a perfect rating until the transfer is finally completed...then we can breathe. Thank you, Stefanie for your fine customer service to this point.

Review 40 (2015-11-13 - Rating: 5)
Rachael, with Leisure Gateways, was very helpful in the process in answering my questions. She always got back to me in a very timely manner. I thought that the process was fast and efficient. When an unexpected bill from the facility we were buying appeared, Rachel clarified my concern and made immediate contact with the timeshare and the bill was canceled. If I pursue another time share I will be working with Leisure Gateways,

Review 41 (2017-10-13 - Rating: 5)
Troy was so kind and patient in looking for a short get away for our family. His relentless work certainly proved successful as we now have scheduled a few days in one of our favorite spots in the world just three hours from home! Thank you Troy for your professionalism, kindness and perseverance. We look forward to you helping us many times! .

Review 42 (2015-03-19 - Rating: 4)
Just sat down with some folks with Leisure Getaways and they help straighten out a big mess we had with some previous folks that told us we had RCI Points system. Have to say my husband and I were very impressed and we are pleased to get this all taken cared of. Looking forward to being able to use our points and the system that was not allowed to us prior.Thank you, Also for the fast turn around to have my name added to the trust since I did not bring my wallet to the meeting

Review 43 (2025-01-15 - Rating: 5)
Carl was Helpful and resolving our issue thank you

Review 44 (2016-11-08 - Rating: 5)
This was the first time to use LGI and the representative Christopher was professional, understanding ( I had forgotten user name and password), and determined to assist me. It was the most pleasurable experience I have had when dealing with a large organization over the phone. I actually enjoyed the interaction. Thank-you

Review 45 (2017-02-17 - Rating: 5)
Just wanted to say that I wish all companies I deal with had customer service like this company does. Stacy Shultz is the most pleasant and knowledgeable customer service representative of any company I have ever dealt with. She and her supervisor, Justin Chaney, have helped me with a couple of issues over the years and have been most helpful. My best to them and to their success with LGI.L.Craig Weathers, Katy, TX

Review 46 (2021-05-27 - Rating: 5)
I had the best experience and conversation with Carl P. I was so depressed when I first called and he helped me with so many concerns I had. He helped me to understand where I am and where I am going. With his help I know we made the right decision as being part of Options Travel Group. In my book he is number ONE !! Thank God for him, because now I am on cloud nine and he is the BEST #10 = 100. Whatever the highest score I can give him. Thank you, Thank you, Thank You. God bless you all.

Review 47 (2024-02-27 - Rating: 5)
Thank you Brandon for answering my questions regarding My MVP Club, clarifying the RSI membership and contacting Danielle at DE Financial to get back with me to get the paperwork started.

Review 48 (2018-02-15 - Rating: 5)
We were trying to get out of a timeshare nightmare when we joined LGI. During a conversation with Mr Ben Rose, he felt that the company would not be able to help us reach our goal. He gave us options including refunding all of the money that we paid to be a part of Leasure Getaways. He was very considerate and quickly refunded our money. We will definitely keep this company in mind if ever we decide to join another vacation club.

Review 49 (2015-11-06 - Rating: 5)
Ive been dealing with LGI over the last few months getting a resale contract purchased and they have been a pleasure to deal with. Rachael was handling the transfer and she was always quick & professional with answers to my emails and completed the whole process in a timely manner. I wouldnt hesitate to use them again.

Review 50 (2018-04-12 - Rating: 5)
I had a very good customer service representative at leisure getaways. I was dealing with a challenging family situation. I called to Mr. B Rose and explained to him about my difficulties that i was dealing with. He returned my call in a timely matter. He sincerely apologized on what was going on with my family Loss. He investigated to see. How he can help us to come up with a fiancial plan with such a unexpected situation. I thank you for your understanding and time.

Review 51 (2016-05-24 - Rating: 5)
Amie Humplik was absolutely wonderful in handling my Timeshare transfer. She was very helpful and kept me up to date. When the resort made an error, she jumped right to it and had the issue resolved in no time. I would look forward to dealing with her in the future!

Review 52 (2019-06-21 - Rating: 5)
I purchased a Grand Timber Lodge EOY winter week from Legacy Adventures and my exerience was very good. The paper work was processed in a timely manner. Every question I had was responded to quickly. The property came with a week included in the sale, which was part of the reason for the purchase. I was concerned that the week may not be transferred to me in time to use it after I made payment, but before the ownership change was complete. Legacy made sure that the week was placed in my name before the ownership change was complete and there was no problem in using the week. I am very satisfied with Legacy and would use them again.

Review 53 (2016-12-10 - Rating: 5)
Over a period of several weeks the staff members, specifically Chris and Troy, of Leisure Getaways Inc. worked with me (and my wife) to find a location for a trip with our grandson. They were patient with us as we turned down a couple of resorts they had found. They were diligent in searching and getting back to us with more options. They were interested in what we were trying to accomplish and celebrated with us when we found the perfect location and made the reservation. The courtesy shown and the professional AND personal nature of our interactions made it a real delight to work with them. We are most grateful.

Review 54 (2017-10-11 - Rating: 5)
My daughter and 3other bridesmaids needed at reservation at a local hotel for their stay after the big wedding day of a high school friend. Troy was very responsive and prompt in helping us secure the reservation so that as the Mother of one bridesmaid I don’t have to worry about them being on the road after a full weekend of celebration. Thanks, Troy!

Review 55 (2018-06-13 - Rating: 5)
Stephanie Lanier went above and beyond to find us a vacation spot- we had limited time availability and limited resources/vacation time to travel very far from home. She tried so hard and no matter what she came up with, it didnt work out. I seriously thought she would just give up. But she never gave up and worked and worked on a search and came up with something that worked out perfectly. As a matter of fact, we are enjoying our getaway right now. Thanks again to Stephanie for hanging in there and being willing to work with us. I would definitely recommend her and will be calling again soon.

Review 56 (2021-11-16 - Rating: 5)
Troy was fantastic in taking a lot of time to find two places for us in California. He was determined to find something even after it seemed difficult in the beginning . I am more than pleased with the service he gave me!!!..I must change my review...have since found out that this whole outfit is a scam...we have been called and they are trying to get our money back...also, this was not the original name when we signed up....BE VERY CAUTIOUS!!!

Review 57 (2016-05-23 - Rating: 5)
Our contract was originally signed last July. There was a definite miss communication with the salesman. He told us that we would be able to go anywhere in the system for fourteen to twenty-eight days. We have been going to a five star resort for two weeks a year, for ten years now. We also told him that we never stay in anything less than a two bedroom unit. He said that would not be a problem. When the contract arrived at our house, A quick look at the reservations site told me that we only had enough points to stay at a five star resort for six days in a one bedroom unit.I made a phone call to LGI and spoke to a few people before I reached Ben Rose in customer service. He asked me what would make me happy. I told him that I wanted to go back to Wyndham Resorts with more points than I had before. He agreed that he should be able to do that. He began looking for the contracts that I wanted. I discovered early on that Mr. Rose could be hard to contact when I needed to talk to him.That was when I had the good fortune to get in contact with Amie Humplik at Legacy Adventures Inc. Over a period of the next six months Amie was a god send. She helped me contact Ben when I could not. She helped me to get the contracts that I wanted and ultimately she ended up handling my account.I can not say enough good things about Amie Humplik. She always responds promptly to emails and she is always courteous in her responses. I firmly believe that if there was any commission made on my contract, Amie should get every penny because she earned it.

Review 58 (2017-01-31 - Rating: 5)
Leisure Getaways is a company I will do business with in the future. My husband and I did have some issues that came up, and within two days a customer service manager resolved the problem. Our concerns were not put on hold or ignored, they were address immediately. To us this is a company that values their customers making my husband and I valued customers of Leisure Getaways!Thanks for good customer service.Kurt & Debbie

Review 59 (2021-05-26 - Rating: 5)
Carl Pabst was very helpful and knowledgeable regarding our account. I wish he could be our personal customer service representative for all my accounts. It was a rare pleasure to speak with such a wonderful person.

Review 60 (2016-02-12 - Rating: 5)
Stefanie has been very helpful, and I appreciate all she has done for me. She was very professional and responded to all my requests. She gave me confidence that everything would be taken care of efficiently and in a timely manner. Thank you , Stephanie, for your good work. Christine Hixson

Review 61 (2016-06-23 - Rating: 4)
Hi, I had contact with Leisure Getaways, Inc., with Justin Chaney, The Director of Customer Relations. He was able to work with me and address all of my concerns, and made us a happy customer. Thanks again Justin!Sincerely, Kim

Review 62 (2018-05-25 - Rating: 5)
This Vacation scheduled for September 2018 is the first for us after transferring our Time Share to Leisure Getaways Inc. After contacting Customer Service Tammy C ran with our request and had us scheduled and confirmed within three (3) hours. Tammy walked me through the scheduling process and demonstrated a sincere and supportive attitude all through the process - THANKS Tammy for your patience and great service yesterday afternoon. Sincerely Beverly and Rich Everett

Review 63 (2019-04-25 - Rating: 5)
After becoming a member of Leisure Getaways,we called to schedule a vacation. Several locations were offered and we selected Branson, Missouri. The price was more than reasonable for a 7 day package. We were pleasantly surprised. Our agent also offered to book both our airfare and a car rental. Arrangements and pricing were obtained in a matter of two days.We spoke to two different agents and both were very pleasant and knowledgeable.We are both very pleased with our results and will continue to book our vacations through Leisure Getaways.Carl and Patty Prince

Review 64 (2019-01-15 - Rating: 5)
I was very happy to talk to Mr. Pabst today regarding our lengthy process to transfer timeshare unit. He was very patient and understanding and was able to explain this complicated process. He also took the time to give detailed explanation of the perk from Leisure Getaway that might be something we could ultimately try and use. Thank you, Carl for helping us with the formalities ( and pronouncing my name correctly!) There must be a little french in you. . . .

Review 65 (2017-03-07 - Rating: 5)
Booked our first vacation with Christopher G. If everything he said comes true Awesome. We are going to Hilton Head to visit our daughter and family. We got this for $99. For a week . Not using any points and no strings attached. Chris said only a deposit of$150. Wich is refundable when we check out. We hope that this will be an unbelievable time with family. Looking forward to more travel with Leisure Vacations . Thanks Chris

Review 66 (2015-11-13 - Rating: 5)
Stephanie R. has been such a fantastic help! She was on top of thing immediately and followed up to make sure that everything was taken care of. What she personally didnt take care of, she had the right people step in and get things done. Everyone at LGI have the get it done attitude and it has been a real pleasure working with that organization.Carl, Candee, thanks so much!Stephanie You are the greatest!

Review 67 (2019-02-07 - Rating: 4)
It has taken a long time for my timeshare to be sold but it finely happened. There were problems getting it thru the tribal council because it was on Indian land! I didnt know this was a problem when I brought the timeshare. Anyway, Clement Swan stayed on the job and we finely got it sold! Leisure Getaways as a whole was not bad to work with, just slow. I hope to continue to work with them with the points that I bought. They were able to get me timeshare weeks when I couldnt seem to get them by myself.

Review 68 (2022-05-04 - Rating: 4)
Spoke with Carl Pabst. He was very patient with me and explained how this program works. He helped me understand how fortunate I am to be involved in the programs that I am in. He also walked me through how to find hotels using the different filters to make my search easier. Thank you Carl!

Review 69 (2015-11-05 - Rating: 4)
The plan was explained very well and I was happy to be able to get out from under ownership and high maintenance fees of my timeshare. There was a problem with Citi Bank not sending information on a new credit card, and Mr. Pool helped to finalize everything by using alternate financing.

Review 70 (2017-03-08 - Rating: 5)
I contacted Leisure Getaways about a wine trip we are taking to Paso Robles. I talked to Derek who was very helpful in finding us some hotels. But we wanted to stay in a house so, in my opinion, he went above and beyond what I expected. He called me the next day to tell me he found a house under VRBO. Well I had found one too and I had already booked. The next day he calls me back and says he can offer a discount/rebate for the house I rented. Now that is service!! So much more than I expected. I will DEFINITELY be calling Leisure Getaways (hopefully I get Derek again!) for our next vacation.

Review 71 (2021-01-21 - Rating: 5)
We just spoke at length with Carl, who walked us through the program. He was responsive, patient and very professional. We have learned a great deal and are very happy. This program is amazing.

Review 72 (2018-08-22 - Rating: 5)
Ryan Burnette with Leisure Getaways was amazing, he helped me and my kids out when we were in a terrible bind recently. He went over and beyond what was needed and his help was much appreciated. For future vacations, I will always go to him before trying to book something on my own.

Review 73 (2019-01-09 - Rating: 5)
Amy Lucia is like my best friend and we”ve only spoken 2 times She is compassionate understanding helpful and comfortingI lost my paperwork along with my only documents of paid purchase and within 20 minutes she had put in process for them (5 different locations) to be sent to her on my behalf .I offered her a job to run my medical office but unfortunately I’m in Virginia 🤢She organized, quick and all around just awesome and even though my praise may get promoted PLEASE don’t do it until she completes my case😂😂😂Thank you for hiring such functional people that make your clients lives easier.If everything goes as smoothly as this then you will definitely have me praising and recommending you publicly 🙌🏽Zerline Kersey

Review 74 (2019-02-04 - Rating: 5)
Not a Scam - I feel I need to say that because there are SO many scams related to time-share transfer and sales. These folks took care of two transfers for me. Its not cheap and I probably could have done it on my own but I really didnt know where to start. It takes a while (6-9 months) but they provide updates as you go and they have a portal and call center if you want to check on your own.

Review 75 (2015-11-24 - Rating: 5)
My experience with employee Stephanie Reynolds has been excellent. She responds promptly to phone calls and e-mails and has been working hard on my behalf to transfer deeds from Diamond Resorts to Leisure Getaways Incorporated.

Review 76 (2019-04-16 - Rating: 5)
Valorie was was extremely helpful in making my reservation for World Mark Resort in Cathedral City, California (Palm Springs Area). I had a problem with RCI in getting somebody who knew how to transfer 20,000 points from my RCI account to the World Mark account. I had all the correct information that Valorie e-mailed to me. Valorie had to call RCI and she got another person at RCI who did know how to handle and transfer the points while I was on the phone with her and RCI. Valorie was excellent and went out of her way in order to help me with my problem. Valorie is a great employee & I thank her. Patsy Knight

Review 77 (2017-07-28 - Rating: 5)
Justin Chaney and Troy Bowermaster have been such a tremendous help in getting our trip set up from beginning to end. I cant say enough good things about their willingness to make us happy and the speed in which it was all accomplished. Thank you Justin and Troy!

Review 78 (2018-05-18 - Rating: 5)
As a first time user of Leisure Getaways, and as someone who fancies himself as a pretty astute travel deal finder, I was extremely pleased with Tammy and the arrangements that she has been able to make for us. She is patient, flexible, understanding, thorough, and quick to respond. Good Job, Tammy and thank you Leisure Getaways.

Review 79 (2017-10-12 - Rating: 5)
I worked with Troy on our first stay and he made the entire experience absolutely seamless and easy. He was very friendly and helpful and really eased my mind that we will have a great experience on our weekend. Thanks Troy

Review 80 (2024-04-29 - Rating: 5)
The Option Travel Group by Carl did a great job providing me directions and advice to allow me to get out of my time share obligations.

Review 81 (2017-02-22 - Rating: 5)
I had not used Leisure Getaways since my wife died 2 years ago. Thought I would never use it again. But got married and my wifes son lived in Hawaii. So I gave Leisure Getaways a try again to see if it was possible to use my points to go see him. I was connected to Troy Bowermaster and he was so helpful and patient in helping our dream of going to Hawaii a reality. Troy went above and beyond what I expected from customer service. He returned my calls promptly and Troy put in as much time as needed to help me through the process of booking my vacation. I will be posting pictures of my vacation to show everyone what is possible when you use the booking agents at Leisure Getaways. Troy Bowwrmaster is a definite asset to their company. Thank you Troy!

Review 82 (2019-01-27 - Rating: 5)
The travel concierge specialist who assisted me was very patient. She was thorough in researching accommodations for our girls getaway, and she provided helpful information to assist our decision-making. Thank you very much!!

Review 83 (2023-06-07 - Rating: 5)
We were very happy with Optima Travel’s help with getting rid of our timeshare with Westgate. We will recommend your services to anyone we know who needs to get rid of a timeshare.

Review 84 (2019-01-04 - Rating: 5)
My transfer of my timeshare property deed has taken a while to get finalizeed; however, I was so pleased with Heather Kutra. She took care of actually paying my maintenance fees at my resort for me and she was such a pleasure to deal with. Kudos to Heather!!

Review 85 (2018-07-02 - Rating: 5)
We had a great experience with Leisure Getaways booking our vacation. Tammy was outstanding to work with and we will certainly use her again in the future. Thank you very much!

Review 86 (2019-03-20 - Rating: 5)
Everyone from the start was so great . The Crew that met us in Va Elaine Watchorn.My Husband Allen and i would like to send a special thank you Amy Colaizzi for helping and walking us through this process. We are truly grateful

Review 87 (2019-05-06 - Rating: 5)
I had so many questions and Karen took the time to explain everything to me. She was so nice and helpful. It is definitely worth the $169 for Advantage Plus. Thank you again Karen

Review 88 (2016-05-27 - Rating: 5)
I own several timeshares and work with a lot of transfer companies. I would have to say that Amie Humplik is determined to complete the transfer as quickly as possible despite whatever issues arise. She does a great job in keeping me updated every step of the process.

Review 89 (2017-10-07 - Rating: 5)
Troy Bowermaster was on the phone with me for over three hours helping me book timeshares in the Ft. Lauderdale and Miami area to accommodate 7 months of travel for my husband and I to Miami HEAT games. His patience and professionalism in accomplishing this task was most appreciated and we got everything we needed. Troy is an asset to your company and a fine representative of your companys standards for excellence in your employees.

Review 90 (2016-11-04 - Rating: 5)
I highly recommend Ms Tracy Berk for all you Time Share Transfers. She has the patience of a saint and nothing rattles her. She keeps you up to date and is so reassuring when you contact her. Thank you Tracy for putting up with all my questions.

Review 91 (2023-10-25 - Rating: 5)
This is a very easy comment to make especially when the individuals involved are polite,friendly, and have the experience and knowledge needed for a client to make important decisions. I appreciate their help and support.

Review 92 (2016-06-01 - Rating: 5)
Just wanted to give a quick shout out to Amie Humplik, who assisted us with our transfer papers from Wyndham. When Amie first contacted us, we were out of the country on a 13 day cruise. Of course she didnt know why we werent getting back with her. Once I did finally contact Amie, she was extremely patient, understanding and helpful. If you need assistance in getting your deeds transferred, I would highly recommend Amie Humplik. She will get the job done for you and with a super great attitude as well. Thanks Amie!!

Review 93 (2023-10-26 - Rating: 5)
Your rep Brandon Cox was both patient and informative. He helped me through my problem and solved it.Great job, Brandon!

Review 94 (2016-05-25 - Rating: 5)
Amie Humpik has been so very helpful in transferring my mothers property at Wyndham Towers. After many, many calls I was transferred to Amie and thats when things really got rolling. I am delighted with her helpfulness

Review 95 (2017-06-02 - Rating: 4)
After playing phone tag for a week or so, Tiffany was very professional helping me with my transactions. She also provided answers to questions I had concerning other aspects of my program. Thank you.

Review 96 (2019-01-24 - Rating: 5)
I would like to thank you and your team, that handles Timeshare transfers, for the prompt and quick resolution to the over due maintenance fees. Amy was able to correct quickly the problem by paying the bill online. Please give Amy a special thank you from me.Jennifer P

Review 97 (2016-06-13 - Rating: 4)
In the beginning there were some issues, not with Leisure Getaways and the deed, but more with booking my week at the Grandview Resort. I purchased a week which was stated on my deed but the resort kept saying I had points and to contact RCI. RCI kept saying the resort needs to send the paperwork to them. Without Amie Humpliks intervention I think I would still be going between Grandview Resort and RCI. She was incredible to work with and involved other people as needed. I now have my week reserved thanks to Amie and Leisure Getaways!

Review 98 (2017-10-14 - Rating: 5)
This is my first year with Leisure Getaways and they have really spoiled me, setting quite a standard for the future. I had four destinations to secure accommodations for our family, and LGI was able to find superior reservations for each week and destination. The concierge service and customer relations staff were first rate!!! Thanks LGI

Review 99 (2017-07-07 - Rating: 5)
The service I received from Tammy was outstanding. She went above and beyond to book what will be an awesome summer trrip for my family. We are excited to get the fun started.Thank you for you support.

Review 100 (2017-06-01 - Rating: 5)
I actually called Tiffany to change the credit card being charged for my account and during the conversation, Tiffany helped me understand that I was being charged interest by the credit card company and by Leisure Getaways, Thanks to Tiffany, I have fixed that issue which was not explained when I initially signed up. Kudos to Tiffany.

Review 101 (2016-11-29 - Rating: 5)
I would like to highly recommend and thank Tracy Berk for her help with title transfer of our time share . She has made the process a lot easier. Although the transfer is not completed, I trust and have faith in your process and in her.

Review 102 (2024-03-14 - Rating: 5)
Used Options Travel to find and book a hotel in Springfield, Mo. this spring.Service was easy to use and had a wide choice of properties to choose from !

Review 103 (2016-07-28 - Rating: 5)
I just used my Leisure Getaways account to exchange points from my RCI account for a last minute vacation. Patrick Florez was the rep. that helped me. He did an outstanding job and was very helpful.

Review 104 (2017-05-19 - Rating: 4)
I was able to get my reservations from Tiffany and Troy. They were very professional in resolving my concerns. I must take some responsibility for not following up in a timely manner. Thank you Tiffany and Troy.

Review 105 (2016-10-14 - Rating: 5)
Trey Bowermaster was extremely helpful!!! I had several bookings in different states and he made sure I was able to get the right condos and the right price. He also helped with RCIso representative. I will recommend Trey to everyone.

Review 106 (2023-07-27 - Rating: 5)
The guy who helped me was very efficient and friendly. He changed card numbers for me and then called back to assure me that the new card number was confirmed.

Review 107 (2016-10-15 - Rating: 5)
I was very pleased with the level of customer service provided today by Troy Bowermaster. He solved all our problems, spent an enormous amount of time helping us, and really went above and beyond. Thanks

Review 108 (2019-01-10 - Rating: 5)
Rachel was extremely professional and helpful in her dealings with me. You are fortunate to have her as an employee.Clem Swann was very helpful and professional

Review 109 (2016-12-08 - Rating: 5)
Justin Chaney is a man of his word! He did exactly what he promised he would do to help us through a difficult time. I trust him, and will call him again and again!!! Thanks Justin! We appreciate your help.......

Review 110 (2023-11-13 - Rating: 4)
Brandon Cox, was a pleasure to work with and very prompt in his response to my needed information. He is an asset to your company.

Review 111 (2015-11-03 - Rating: 5)
Great experience working with LGI. Troy completed my request within minutes. He is very efficient and his professionalism is second to none! Thank you!

Review 112 (2017-04-04 - Rating: 5)
It was a pleasure working with Derek achieving the vacation that i wanted. He had to help in transferring points from RCI to Leisure Getaways and made it a very pleasant experience.

Review 113 (2016-11-22 - Rating: 5)
Chris was awesome!!! So glad I didnt book my hotel without using my Advantage benefits. Saved more than $20 from quoted price at the hotels senior rate.

Review 114 (2023-09-12 - Rating: 5)
Carl was excellent, I wish more gave service with enthusiasm as he does. He gave me the info I was looking for in minutes and follow upped .

Review 115 (2015-12-20 - Rating: 5)
Stefanie was a supportive help throughout the changing of deeds process!! I really appreciated her contact by phone & e-mail to keep me informed! You have a super employee in Stefanie!!

Review 116 (2016-11-30 - Rating: 4)
The Leisure Getaways Inc. travel agent was extremely helpful, professional and courteous in booking my stay at the time I requested. I was my first time, It was a very positive and easy experience for my.

Review 117 (2023-08-14 - Rating: 5)
The representative was very friendly and helpful. He took care of my issue very quickly and successfully!

Review 118 (2016-12-01 - Rating: 5)
Christopher with Leisure Getaways was very helpful in securing a vacation resort for my family. Chris went the extra mile to find what we wanted. Thanks again Chris. Thomas C.

Review 119 (2019-06-09 - Rating: 5)
Amy was very helpful with this process.She completed our packet where she could.One of the most pleasant sales people I have worked with.

Review 120 (2019-01-22 - Rating: 5)
Clem Swan is really great to deal with. He truly cares about his clients and provides flawless execution. Highly recommended!!

Review 121 (2022-12-14 - Rating: 5)
Optionstravelgroup is the best ever. Will always use them. Especially carl pabst. He walked us through everything. Thanks again. John lunden

Review 122 (2023-07-18 - Rating: 5)
Carl helped tremendously. I had an issue and he took care of it and was very professional. Highly recommended.

Review 123 (2018-05-25 - Rating: 5)
I must share my experience with my customer service rep who is TammyI have been thoroughly satisfied as she knows the system so welland worked out all of my requests I look forward to working with herin the future So pleasant and accommodating with everything

Review 124 (2022-01-03 - Rating: 5)
Great service. Provided lots knowledge about how to use tge site and information about my account. Things I would not have known or been able to find out on my own. Extremely helpful and courteous. Thank you!

Review 125 (2016-10-13 - Rating: 5)
Troy is my HERO! I believe he enjoys his job and loves helping his clients find exactly what they want. He found me the perfect Las Vegas vacation.vacation

Review 126 (2022-09-14 - Rating: 5)
Great customer service! I’ve spoken to Carl and/or Christina a few times and they’ve been very helpful and solved my issue. I highly recommend this company!

Review 127 (2018-08-23 - Rating: 5)
On short notice, Justin Chaney and Valorie Williams were a great help in securing units to accommodate 10 people in New Orleans, saving us a ton of money in the process. Thanks!

Review 128 (2023-08-04 - Rating: 5)
Brandon was wonderful to deal with. He got me the information I needed in a timely and professional way.

Review 129 (2018-03-09 - Rating: 4)
Tammy was very helpful on our first experience with Leisure Getaways. She followed through to make sure we got the facilities we needed.

Review 130 (2023-12-21 - Rating: 4)
We got out of our unwanted timeshare with Options Travel Groups help. It took a bit longer than anticipated but, were happy to be out of it.

Review 131 (2018-12-19 - Rating: 5)
Justin at Leisure Getaway has gone above and beyond to help us get great accommodations even on short notice. He has renewed our faith in Leisure Getaways

Review 132 (2022-01-17 - Rating: 5)
The representatives I spoke with were knowledgeable, helpful & kind. I was thankful for their persistence in contacting me & following through with the information they promised.

Review 133 (2023-07-17 - Rating: 5)
Had a good experience Brandon Cox and his team at Options Travel Group in setting up my II account for my future vacation needs.

Review 134 (2019-02-19 - Rating: 5)
I had a very good experience with Amy. She walked me through the forms , if it was not for her i am sure I could not have completed them as quickly as I did.Jack Martin

Review 135 (2023-12-06 - Rating: 5)
Very positive and productive interaction. Resourses for all issues were provided and instructions were very clear. A big thank you.

Review 136 (2019-02-14 - Rating: 5)
We had a complicated situation and Justin listened, found a solution that was agreeable and doable for us both.Excellent customer service.Thank you Justin T.Debbie G.

Review 137 (2017-05-11 - Rating: 5)
Working with Christopher from Leisure Getaways was a pleasure. He made planning this trip painless. I pray that he is still there to help me plan my next trip.

Review 138 (2024-03-30 - Rating: 5)
Carl was very helpful. He answered my questions and concerns. By

Review 139 (2017-10-12 - Rating: 5)
It was so easy to book my travel plans with Troy. I was very specific on my travel dates and location and he went above and beyond to get me where I wanted to be! Great ecperience.

Review 140 (2023-12-20 - Rating: 4)
Good service; it seems we are off our (former) time shares radar. Somewhat expensive, but not as expensive as keeping the time share.

Review 141 (2017-10-01 - Rating: 5)
Completely satisfied. Tammy was very helpful and handled our request promptly, explaining what we needed to do and what she would be doing .

Review 142 (2016-05-24 - Rating: 5)
Chelsae McEvers was great to work with and kept me well informed throughout the whole process. Excellent service received.

Review 143 (2022-07-01 - Rating: 5)
Carl did an outstanding job explaining the program and how to use the website. He was VERY informative and exceptionally helpful.

Review 144 (2018-05-02 - Rating: 5)
Valerie certainly helped me through the process as a first time user and the results were excellent. I really appreciate her assistance.

Review 145 (2017-11-14 - Rating: 5)
He went way in above his duty he check to make sure that I am I understood and got everything that I want it he went out of his way to make sure that I got top-of-the-line in everything He was patient and very nice also

Review 146 (2023-08-21 - Rating: 5)
Carl was very helpful. His instructions were easy to follow.

Review 147 (2021-07-15 - Rating: 5)
The team was professional, and patient. What I appreciated most was their ability to reassure me. I feel that I made a good decision.

Review 148 (2024-06-04 - Rating: 4)
So far I have only used it once and it I enjoyed the savings

Review 149 (2024-01-09 - Rating: 5)
Brandon Cox was very helpful on the information needed to payoff my account.

Review 150 (2023-07-21 - Rating: 4)
Carl was a great help in getting us set up and started with the program

Review 151 (2017-03-07 - Rating: 5)
Chris was extremely helpful. It was my first time with the point system and it sounded very confusing. He explained it very simply and I got through it easily. Thank you Chris!!!!

Review 152 (2017-02-25 - Rating: 5)
I was pleased with my Las Vegas booking with Leisure Getaways with Chris. He was professional, patient and courteous.

Review 153 (2016-02-10 - Rating: 5)
Stephanie R. - Did a very fine job of getting our property with Diamond transferred. Thank you so much!

Review 154 (2021-07-19 - Rating: 5)
Just started have not yet utilized travel. Otherwise everyone has been professional and promptly retuned my calls or emails. Would highly recommend this service

Review 155 (2019-02-02 - Rating: 5)
Ive been working with Tammy who has been more than just helpful.I was leery about this investment but can see that it was well worth it.

Review 156 (2021-04-06 - Rating: 5)
Awesome company been working with them for a couple months always there when I have questions very reliable if your unsure and need help take this as sign to do it!

Review 157 (2019-02-19 - Rating: 5)
The associate was very helpful in helping us to make reservations .The process was painless and took only a few minutes.

Review 158 (2016-02-11 - Rating: 5)
Stefanie Reynolds was most helpful and responsive in closing our 2 accounts with Diamond Resort.

Review 159 (2019-03-15 - Rating: 5)
It wasnt cheap for us to get rid of our 5 Timeshares...but they did exactly what they said theyd do...Good Job LGI

Review 160 (2019-04-25 - Rating: 5)
So far leisure getaways has done a great job especially Amy Lucia she as been working with us on everything and keeping us updated and also keeping us postedthankyou amy

Review 161 (2017-11-10 - Rating: 5)
Troy helped me and explained exactly what I needed to do to plan my vacations. Now I know exactly how to schedule vacations and I am excited about getting away again!

Review 162 (2023-11-21 - Rating: 5)
Great job option travel helped us transition out and always answers our questions

Review 163 (2017-05-12 - Rating: 5)
Tiffany was excellent. Very professional and answered all my questions. very informative and will ask for her again!

Review 164 (2018-05-26 - Rating: 5)
Just got back from a trip to Ohio to visit family...Stephanie was great helping us to get a good rate at a motel and a great deal on a rental car.

Review 165 (2021-11-04 - Rating: 5)
I just found out that Mike Wixsom was on vacation and thats why he was unresponsive. He has returned my call and was extremely helpful.

Review 166 (2016-11-28 - Rating: 5)
First time user, customer service was very friendly and helpful and reservation saved me half what I would have paid on the open market.