1st American Plumbing, HVAC and Electrical Services, LLC.

Located in Houston, Texas

Address: 6756 Horizon Rd, Heath, TX 75032, United States

Phone: +1 469-333-6373

Rating: 4.5

Services

Repair services
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Comments

Review 1 (2024-12-14 - Rating: 5)
First American Plumbing provided the absolute best service and professionals I have ever come to my home.What an amazing company! Santiago is profession, polite, on time, well-spoken and driven do get the job done. I asked for a new kitchen sink, garbage disposal and two new commodes for both bathrooms. He gave me suggestions and let me choose what I wanted.In order to complete the job in the same afternoon, he asked if he could bring a second plumber to help install the items to Which I said “yes”.Santiago gave me an estimate which was within my budget, picked up the items from the store and together with Matt completed the installation, removed the old commodes, sink and garbage disposal and left all three rooms spotless. That’s the kind of service I love to report. First American Plumbing is well with your investment. The best I have the privilege to have in my home in over 35 years of home ownership.

Review 2 (2025-02-20 - Rating: 5)
I am extremely happy with First American plumbing! Santiago and Xayne came out today To install a new filter on my refrigerator. They finished the work quickly and efficiently and left no mess at all! I had another problem which they were able to diagnose quickly and easily. They were upfront with all costs And nothing changed when all was said and done. They were also extremely polite and respectful! I would highly recommend this company for all your plumbing needs.

Review 3 (2025-02-20 - Rating: 5)
100% recommend. Matt always has sent someone right away the unfortunate times I’ve had to use a plumbing service. I have confidence as a female that I’m not getting talked up in prices as his team takes pictures/videos of the problem and their solution to fix it. They offer options for repair and are cognizant that plumbing costs aren’t planned and expensive by offering third party financing. Santiago and his partner have always set the tone for open communication and always kindly answer any questions I’ve had. I’ve called on them more than once, and I’ll call on them again in the future.

Review 4 (2025-03-02 - Rating: 5)
Justin does a wonderful job. He came out fixed our issue that someone else had attempted an failed. He is extremely knowledgeable, very efficient. Very kind and easy to work with. Thanks again Guys

Review 5 (2025-01-22 - Rating: 5)
Highly recommend! Avery and his partner (forgot his name 😬) were fantastic! They replaced our water heater for us and were polite, worked cleanly, really fast, and walked me through all they had done! Will definitely use them again!!!

Review 6 (2025-02-20 - Rating: 5)
Xayne and Santiago came to my rescue today to check on a gas leak I had and then took the time out of their busy schedule to change the guts in both my toilets that I have needed for months. They were very nice and respectful I will use them again when needed. I am pleased. Thank you very much.

Review 7 (2025-02-28 - Rating: 5)
1st American Plumbing replaced my existing twin 50 gallon water tanks, located in the attic, with a Navien tankless unit. The guys showed up on time, were very professional and did a very nice installation. Im very happy with the work and the price.

Review 8 (2025-02-25 - Rating: 5)
Averee was an absolute pleasure to work with! He removed the old toilet and installed the new one in timely fashion. He also removed the old toilet and cardboard boxes for recycling. He did all this with 2 Great Danes watching him. I wish we could give more stars!!!

Review 9 (2025-02-06 - Rating: 5)
This company was super awesome. My plumber was JT and he was honest, friendly and super helpful. I had a great experience and he fixed our problem. Thank you, 1st American Plumbing for everything. I will definitely be using you guys again!

Review 10 (2025-02-21 - Rating: 5)
EXCEPTIONAL SERVICE! They arrived quickly after my call and diagnosed the problem within minutes. Very professional and polite. I highly recommend these experts at your home!

Review 11 (2024-11-26 - Rating: 5)
Avery was great and worked very fast! Got our toilet repaired in no time! Def recommend this company. Also, I called yesterday and got service next day. Received great communication texts when they were on the way as well.

Review 12 (2024-10-16 - Rating: 5)
A few weeks ago we had a major leak out of know where behind a wall in our kitchen, 1st American Plumbing was there within an hour and had the leak fixed quickly and efficiently. Their team was incredibly professional and explained everything clearly. We were so impressed with their fast response and expertise - highly recommend them for any plumbing needs or issues!!

Review 13 (2025-01-17 - Rating: 5)
They were very nice, professional, and did an excellent job. If needed, I will use them again. The price of the repair was very reasonable and much less than some of the other estimates I got.

Review 14 (2025-02-21 - Rating: 5)
Santiago and Xayne were very friendly and prompt and helpful with all of our plumbing issues. They waited through a whole washing machine cycle to confirm the problem was fixed.

Review 15 (2024-11-27 - Rating: 5)
1st American was tremendous. Santiago and his crew diagonosed, repaired the issue with my toilets...all within 30 minutes. The price was fair and the work comes with a two year warranty. I highly recommend 1st American for your plumbing needs!

Review 16 (2024-12-27 - Rating: 5)
We have had three major plumbing issues in the last month or so. We have been using 1st American Plumbing for a few years, always a good experience. We get next day service, even if they have to squeeze us in. Always friendly and professional service. It is said that these things come in threes, so hopefully we are done for a while, but if not we know where to go to get our plumbing fixed.

Review 17 (2025-01-24 - Rating: 5)
1st American plumbing did an excellent job on replacing a water heater and bringing it to code. Replaced a faucet and disposal. Very competent, friendly, communicate well for a fair price. Highly recommend them for any plumbing needs.

Review 18 (2025-02-05 - Rating: 5)
Averee was very knowledgeable about tankless water heaters and quickly identified the simple issue I was experiencing. He provided valuable insight, diagnosed the problem in no time, and displayed a high level of professionalism. I would highly recommend him to anyone needing plumbing repairs.

Review 19 (2024-11-29 - Rating: 5)
I had a great, unique experience with JT. The technician was very professional, patient and polite. We were able to troubleshoot and attempt to isolate the drain fly problem, which ultimately ended up being caused by an infestation of gnats from Lowe’s. I am thankful for the quick response and professionalism.

Review 20 (2025-01-02 - Rating: 5)
Extremely thorough and professional in every interaction. Have used them across multiple properties. Santiago did a great job troubleshooting and fixing gas line issues.

Review 21 (2024-10-28 - Rating: 5)
1st American Plumbing is fantastic!! The team is personable and professional. I had an issue over the weekend and they were prompt in helping me. I will definitely be using 1st American Plumbing again for future projects.

Review 22 (2025-01-06 - Rating: 5)
Our frozen pipes burst, and First Response Plumbing came to the rescue. They fixed the issue quickly and were super professional the whole time. I’m so thankful for their fast service!

Review 23 (2025-01-06 - Rating: 5)
JT is the man! Friendly, highly educated on addressing issues. Very Reasonable priced.came and fixed the leak within 20 minutes. Highly recommend working with these guys. Ask for JT when booking appointments.

Review 24 (2025-02-04 - Rating: 5)
We had our leaky gas valve/thermostat replaced by JT. He was professional, friendly and efficient. We were quoted by another company almost double and knew that company was price gouging us for a simple install. Im not sure why the plumbing industry around the Forney area try to pull the wool over clients eyes. JT gave us a fair enough price and we appreciate him being straight-forward and transparent. 1st American will have our business in the future! Thanks JT!

Review 25 (2025-02-21 - Rating: 5)
The service I received was great and the associate took care of my plumbing issues quick. He explained how he was taking care of my bathroom problems. Great service received!!!

Review 26 (2025-01-24 - Rating: 5)
I was very pleased with the work done on my faucet diverter. I spent 10 hours trying to replace it, but my plumber told me immediately that because it was pitted it would never work. I learned a lot. One of the things was not to spend 10 hours, but to call a plumber before that time. :)

Review 27 (2024-12-06 - Rating: 5)
Zack was amazing!! I highly recommend this company. Courteous service and reasonable prices. We had a water heater installed. Zack even cleaned where the old heater had been! We are very impressed.

Review 28 (2024-10-15 - Rating: 5)
So thankful for 1st American Plumbing. Had 2 other companies out to service my water heater, and they would not work on it. Santiago and his partner diagnosed the problem, ordered the part, and checked in every few days to keep me posted about the timeline for the repair. This company will be my 1st call from now on. Kind, professional, and caring. Thank you, again!

Review 29 (2024-10-15 - Rating: 5)
We have used 1st American plumbing multiple times and have been very pleased with their work every time. The gentlemen that they have sent out, have all been extremely knowledgeable, on time and very professional. They have been very honest and helped us save money, because one of repairs was easier then we expected, they could have taken advantage of us, but they didn’t. That is the main reason I would highly recommend 1st American Plumbing.

Review 30 (2024-11-21 - Rating: 5)
We had an emergency leak and 1st American Plumbing was there within 30 minutes to fix the leak. They took pictures of everything we needed and explained what had happened. I highly recommend them and will use them for all future plumbing concerns.

Review 31 (2024-11-27 - Rating: 5)
Santiago and his work partner were very professional in diagnosing and explaining the plumbing problem I was having. They did a great repair and then clean up the area well. I will highly recommend these technicians.

Review 32 (2024-10-31 - Rating: 5)
Oh my goodness! Great from booking the service to the service itself. JT was WONDERFUL! He fixed the problem with my flow thing quickly. I didnt notice till after he left, but he fixed my toilet seat! I thought it was beyond repair so I had bought a new one, I just didnt know how to install it. I never knew the one I had that was just barely on there could be repaired. Go Figure. Who knew!? Thank you JT. How thoughtful of you.

Review 33 (2025-01-06 - Rating: 5)
Well, my New Year 2025 started off GREAT with 1st American Plumbing! Another company no-showd and while re-contacting that company, I accidentally called 1st American. Ya know those moments when things are meant to be?Having owned a business for over 25 years -- and having lived in SoDak, CA and TX -- I can say with absolute certainty that 1st American outshines all other plumbing companies in customer service, professionalism, expertise, timeliness, follow-thru .... and integrity.What an amazing company -- They are the real deal! Thank You, 1st American for the positive start to our new year!

Review 34 (2025-02-10 - Rating: 5)
Santiago and Xayne did an amazing job today on my plumbing issues. I will recommend them to my family and friends. They will be doing all of our future plumbing jobs! Great job, Santiago and Xayne!

Review 35 (2025-01-29 - Rating: 5)
Santiago and Zane are awesome. They were friendly, straightforward and honest. I will most definitely recommend 1st American Plumbing!

Review 36 (2024-12-03 - Rating: 5)
Santiago and Xane arrived right on time gave an estimate and an updated price later. They did a very good quick job and discount for cash. Thanks!

Review 37 (2024-10-29 - Rating: 5)
JT was terrific. He was very polite and understand my needs. For everyone out there that needs a good plumber call 1st American Plumbing. You want go wrong.

Review 38 (2025-01-23 - Rating: 5)
On time, actuallyba but early. Assessed the issues, provided clear quote including discounts for veterans and senior citizen. Got work done, demonstrated results, explained warranty. Professional service.

Review 39 (2025-03-01 - Rating: 5)
JT fixed us right up! Everything about the experience was wonderful! We will call him for all our plumbing needs in the future!!!

Review 40 (2025-03-03 - Rating: 5)
They are very responsive and each team member goes the extra mile with a smile on their face. Thank you for honest, timely service!

Review 41 (2025-01-07 - Rating: 5)
Santiago and Zane were very professional and very courteous. I will use them in the future. They are what makes the company reputable.

Review 42 (2024-10-23 - Rating: 5)
What can I NOT say about 1st American Plumbing? They are knowledgeable and dependable! This company has outstanding customer service and is willing to answer all of your questions (I asked a lot of questions!). This company is my number-one choice for any future plumbing needs!

Review 43 (2023-03-14 - Rating: 5)
This initial issue began last year around August and I had Milestone Plumbing to come out and replace the faucet. A few months later, the same issue occurred in January and water started leaking under the sink. I called Milestone and the technician came out, and told me the dripping water started because of the way I washed dishes. Over the weekend (March 10, 2023) water was dripping underneath the sink again. 😩I was referred to First American via American Home Shield regarding my sink dripping issue. Santos and team came this afternoon to review the issue; and diagnosed the issue immediately. Luckily I didn’t have to pay for the part and only the initial service fee. Within an hour, I had my issue resolved. Hands down First American is the best!! Five stars all the way 😊. Thank you all once again. You can see the pictures of the before and after.

Review 44 (2024-12-30 - Rating: 5)
Thank you for your service. JT has come to help me with several work orders in the past, and as usual he is always very helpful and knowledgeable. It is greatly appreciated.

Review 45 (2024-11-05 - Rating: 5)
These young men were courteous and worked well together. They did an excellent job and even gave recommendations if something were to go wrong again. Good job!!!

Review 46 (2024-12-18 - Rating: 5)
I love this company, my husband and I are senior citizens and we live on a tight budget, the cost to fix our sink was very reasonable and the repairman JT was so nice and explained our issue and what was needed to fix it. I would definitely use their service again, if needed.

Review 47 (2025-01-02 - Rating: 5)
Santiago and his team were very quick, helpful, and knowledgeable. They made the appointment very smooth and easy.

Review 48 (2025-01-30 - Rating: 5)
Averee Alonzo from 1st American Plumbing did a great job clearing the plague. He was on schedule. I am very happy. Thank you very much.

Review 49 (2025-01-15 - Rating: 5)
Santiago and Zane arrived in a timely manner, were courteous and professional, and took care of our problem quickly and efficiently.

Review 50 (2024-12-13 - Rating: 5)
Fantastic service! He was super nice, knowledgeable and solved our issue quickly. I recommend these guys for your plumbing needs.

Review 51 (2023-05-01 - Rating: 5)
I just had james come to my house this morning and he replaced my garbage disposal in under fifteen minutes.He was prompt, professional and did an excellent service.Would definitely recommended first american plumbing for your plumbing needs.Thanks James.

Review 52 (2025-02-05 - Rating: 5)
Santiago and Xayne, thank you for your professionalism and assistance with my plumbing issues. I will recommend 1st American Plumbing to my friends and family.

Review 53 (2024-11-01 - Rating: 5)
Great work, courteous technician, and all done quickly. Will call them again if we need more work done. This was for replacing a shower head, both valve stems, seats, and handles.

Review 54 (2024-11-27 - Rating: 5)
Our water heater was leaking a rusty fluid. JT came out first thing this morning and was very professional. JT diagnosed and fixed the problem. Very knowledgeable and offered a long term solution to prevent the problem in the long run.

Review 55 (2025-02-24 - Rating: 5)
We have used 1st American Plumbing several times and cannot recommend them enough. Honest , fair , professional , friendly and they know what they are doing ! They are not out to take people for all they can get from them and they offer top quality service at very reasonable rates. 5 stars all the way !They have been to is several times for different reasons , water systems ect. Only people we let do our plumbing.

Review 56 (2025-02-18 - Rating: 5)
We have relied on 1stAmerican plumbing multiple times over the past few years. Most recently, we had a toilet that was not level repaired and our hot water heating element serviced. JT was so polite and professional. From initial communication to final service, I can always trust we’re in good hands- getting straight forward answers and superior service.

Review 57 (2025-01-28 - Rating: 5)
Averee was great! He was incredibly knowledgeable and helpful. I’d recommend him for sure!

Review 58 (2024-12-21 - Rating: 5)
Santiago came and fixed our plumbing issue expeditiously. He was also very kind. Thanks!

Review 59 (2024-12-10 - Rating: 5)
I highly recommend JT he showed up and replaced my kitchen faucet. He is very courteous and polite and saved us some money.

Review 60 (2024-12-02 - Rating: 5)
Very quick to respond in customer serviceand from a scheduling stand point. J.T. did a thourough check and was very knowledgeable. He gave great advice and was very professional.

Review 61 (2024-11-04 - Rating: 5)
On time, great communication, fast-focused work, Guys were great, professiona and explained everything before woeking the issues and after.

Review 62 (2024-11-26 - Rating: 5)
JT did a great job evaluating the problem we had with leaking sink and getting it fixed. Highly recommended!

Review 63 (2024-04-06 - Rating: 5)
1st American was top notch. On time with great communication before hand, good pricing, efficient quick knowledgeable. Both the office staff and field techs were great and easy to work with and made things quick and simple. Safely worked on my gas system and grill. HIGHLY RECOMMEND!

Review 64 (2023-05-30 - Rating: 5)
Travis was very courteous and very professional. He answered my questions and gave great advice. I will use them for all my plumbing needs.

Review 65 (2024-04-18 - Rating: 5)
Santiago was very thorough and professional. He arrived when I was expecting him, and he solved a drainage problem in a timely fashion. He also drew up an estimate for me for some possible future work.

Review 66 (2023-10-24 - Rating: 5)
I needed the pipes and garbage disposal in my kitchen fixed after the pipe disconnected and flooded the cabinet. Santiago called me about 30 minute beforehand to let me know they were on their way. When they got here they immediately diagnosed the issue, showed me the problem to keep me in the loop, and fixed it all in about 20 minutes. After it was fixed they asked me to come look at it to be sure everything looked good. Overall I appreciated how quick they were in fixing the problem as well as how communicative they were throughout the process. Highly recommend!

Review 67 (2023-08-08 - Rating: 5)
James was very professional and arrived timely. He was very specific on what was covered by the warranty company and what my out of pocket would so there was no misunderstanding of what I would owe. I really appreciated his honesty and his willingness to ensure I understood the process of the installation including that a permit would need to be pulled as well which was part of my out of pocket. I would request that the warranty company send them out again for any needs I may have in the future.

Review 68 (2024-06-25 - Rating: 5)
I cant speak enough of Averee from 1st American Plumbing, he is truly amazing. He is great at his job and his customer service skills is unmatched. I ask for him by name because he is just that good. Im thankful that I now have a go-to plumber and plumbing company anytime Im in need. Thanks again for your fantastic service Averee, my hot water heater is working great!

Review 69 (2024-11-20 - Rating: 5)
JT was very efficient and knowledgeable about the issues I was having. Would definitely give them a call again!

Review 70 (2024-12-17 - Rating: 5)
Very professional and kind. Helped me with minor issues in my bathroom. I do plan on calling them again if I have any new issues.

Review 71 (2024-12-06 - Rating: 5)
Averee was great! He was fast and very courteous. Thanks.

Review 72 (2024-01-03 - Rating: 5)
AHS sent them to assess my issue. Santiago and his teammate were very knowledgeable. They came assessed the situation and conquered the problem in no time. 1st American Plumbing plumbers have always been efficient thus far, and Ive used them twice, highly recommended.

Review 73 (2024-11-29 - Rating: 5)
Santiago was amazing!! Great communicator, super helpful and very professional.

Review 74 (2024-07-10 - Rating: 5)
A+++ company from top to bottom, i.e. office personnel to technicians! James is always prompt, professional, and explains the issue and the resolution. Very knowledgeable and in-depth expertise. Highly recommend company and technician!

Review 75 (2024-05-01 - Rating: 5)
This is a great company with an amazing team. Ive unfortunately had to utilize them twice within the last couple months for two isolated issues, and each time they delivered with professionalism. The people I worked with made all the difference - JT and Santiago! They both are very knowledgeable about their trade, timely, serious about their business, and are honest humans!! This company was sent through my home warranty service, AHS. Its always a pain working with anyone via warranty, however this company has certainly been the exception!April 2024 - replaced water heater & upgraded fittings to codeMay 2024 - fixed improperly installed under sink plumbing to eliminate water leak from 1st to 2nd floor.

Review 76 (2024-11-27 - Rating: 5)
1st American came through and solved my plumbing issues instantly. Will use them again. Thanks again JT..

Review 77 (2023-10-02 - Rating: 5)
Santiago and his assistant, Maverick, were excellent. Extremely professional, great communication skills and identified the problem quickly and explained everything to me as they were fixing. Cleaned up and overall the best plumbing experience I’ve had. Highly recommend!

Review 78 (2023-11-15 - Rating: 5)
Santiago and his apprentice Maverick were both very professional and very knowledgeable. Knocked out the water heater replacement in a couple of hours. Very impressive work! Would highly recommend them for future jobs. Thanks!

Review 79 (2024-10-28 - Rating: 5)
Santiago an xayne where very professional on time called to say they where on the way ,they fixed my problems and flushed my water heater, I recommend the to every one.

Review 80 (2024-10-30 - Rating: 5)
They were on time, professional and beyond helpful! Highly recommend this company!

Review 81 (2023-05-15 - Rating: 5)
Great experience. They called to schedule my appointment and the plumber called when he was close. Santiago was right on time. Very professional, polite and got right to it. He fixed my faucets in no time and had me inspect the work to make sure I was satisfied. I will recommend them.

Review 82 (2024-03-23 - Rating: 5)
Santiago is the best. I had paid for another company to diagnose the situation through American home shield however contacted 1st American plumbing and Santiago to do the actual work because they do the best job and are very professional..

Review 83 (2023-06-08 - Rating: 5)
1st American was out to my house quickly and was very pleasant to deal with. I had a major issue with my tankless water heater and the person was very helpful in explaining what all needed done and why and did the work in a timely manner without causing any interruptions with my working from home. The pricing was fair and upfront and I would definitely recommend this company for anyone looking for someone that isn’t gonna give your the run around.

Review 84 (2023-06-05 - Rating: 5)
Travis is exceptional and provided excellent service. Overall this was not a good experience for me with my home warranty company however Travis made a huge difference in the service he provided through his company. While my appliance was not repaired on the first visit due new parts needed, Travis was able to provide a temporary fix. He warned me it may not last, however it did and I was able to have hot water in my home over the 2 weeks that it took to get the parts and have them installed. He totally understood the inconvenience of not having hot water in a home. He also explained to me in detail on the first visit what appeared to be the problem with the appliance and assured me that everyone in the home was safe as I expressed concern over it being a gas appliance. I was kept apprised of my repair and scheduled promptly when the parts arrived. Travis was kind, friendly and efficient and did not leave behind any mess and/or trash. What a great plumber you have! I would not hesitate to have him return for any of my plumbing needs. Well done 1st American, Travis is the best!

Review 85 (2023-07-10 - Rating: 5)
I requested service for my kitchen sink through American Home Shield and was assigned 1st American Plumbing to take care of the repairs. James was excellent! He contacted me before he arrived and he was able to work around my schedule. He was on time and very professional. He took care of my sink and gave me some advice on how to fix a couple other plumbing related issues that I was having! I highly recommend this company to take care of your plumbing needs!

Review 86 (2025-01-21 - Rating: 5)
Excellent service in every way. They explain things in ways I can understand

Review 87 (2023-08-03 - Rating: 5)
James was awesome. We requested the service after hours and got a response within 1 hour. 1st American called to setup appointment first thing in the morning. Appointment set for 8am -12pm and James came before 10:30, completed the job successfully, and left within 40 mins or less

Review 88 (2023-05-17 - Rating: 5)
My Water heater went out and it turned out to be my pilot light, they came out and fixed it, being super fast and efficient! Santiago was so honest and kind even gave me a 30 day recall on it just in case it happens in the future 10/10 recommend.

Review 89 (2023-03-03 - Rating: 5)
Santiago came out, had quick and professional solutions to my issues, worked up a quick estimate for some additional work while he was here, and was patient and explained things well when I had questions. He also demonstrated that his repairs worked, and talked me through his fixes.Great experience, would definitely use again.

Review 90 (2023-06-23 - Rating: 5)
James was amazing! He called to let us know when he was on the way, showed up when he said he would, fixed the problem within minutes, showed us what the issue was and left. Super simple, kind and professional - the way it should be. Very grateful for his expertise.

Review 91 (2023-12-01 - Rating: 5)
I dont even know where to start but I 100% recommend 1st American Plumbing and James who promptly came out and fixed my sink piping and his communication and dedication to the work was amazing! No need to look elsewhere! Especially some of those other big companies! If you want a good plumber, ask for James!Thank you again so much James and we really appreciate it and look forward to working with you again!

Review 92 (2023-11-08 - Rating: 5)
We had quite a problem with our disposal/sink drain clogged.They were on site 8a the next day (11/8/23) and had the problem resolved before lunch. Their technician Santiago walked me through what the issue was, what equipment was needed and the cost, and how to avoid issues in the future.Couldnt recommend First American Plumbing enough.

Review 93 (2025-02-03 - Rating: 5)
JT was great. Good customer service and knowledgeable.

Review 94 (2023-11-14 - Rating: 5)
AHS warranty referred me to 1st American Plumbing. Averee came today to fix a small leak under my sink and explore a mysterious leak elsewhere. He was thorough and professional and found the issue methodically going through all checks. Fixed on the spot. Very friendly and professional - will hire again.

Review 95 (2023-11-02 - Rating: 5)
JT gave us great service and went beyond. I appreciate the professionalism and the knowledge shared about our garbage disposal. I hope there are more plumbers out there like him. Thank you so much. Keep up the good service you provide.

Review 96 (2023-05-22 - Rating: 5)
Great response and friendly attitude from all of the staff members at 1st American Plumbing. I typically don’t see businesses that are true to their word regarding arrival time on site but they have always being punctual and their estimated time to finish the job is also on point

Review 97 (2023-05-04 - Rating: 5)
Today, James serviced my inoperable garbage disposal. He communicated with me in the AM to let me know when he anticipated arriving. James completed the entire service in less than 12 minutes. Thanks for the professional and prompt service.

Review 98 (2023-08-10 - Rating: 5)
James did a super job. Fixed my problem fast and honestly. The last guy recommended an entire replacement of perfectly good fixtures. James fixed everything without replacing anything in 20 minutes. Thank you for the fast, honest service!

Review 99 (2023-03-23 - Rating: 5)
1st American Plumbing came out on an emergency home warranty call and James was very professional. He listened to my description of what I thought the issue might be since it was a hidden leak in a wall near both the HCAC and water heater and we’ve had issues in the past. I appreciate that he took the time to listen to the homeowner. He worked quick, was clean and very pleasant. I would definitely use 1st American again! Thank you so much!

Review 100 (2023-07-12 - Rating: 5)
Travis, the plumbing technician, came in, and assessed what he had to do to install my kitchen faucetl. Then, told me he would turn off the water, let the pressure out the water line and begin the installation. He brought a container to catch any water that was left in the line and begun the install. Travis quietly completed the installation. He made a test of the water flow and had me try the faucet out, too!! Lastly, showed me how to use the tool (that came with the new faucet) to tighten the faucet, underneath the sink, if needed.I appreciate the time Travis took to explain. Also, his quiet, yet assuring, professionalism.Part 2 There was a call back. JT assessed, told me what the additional issue was, went to get the part, returned and fixed it. Lastly showed me the part he removed and told me how he installed the new part that will likely avoid future problems.I was aware from beginning to end of what was happening without any unnecessary time wasted.I appreciate this!!

Review 101 (2023-07-12 - Rating: 5)
Santiago and Maverick were great. They stayed and tried several ways to fix our sink clog and did not give up too soon and were successful in clearing it. So glad I picked this company!!

Review 102 (2023-06-28 - Rating: 5)
I was given an arrival window of 10 a.m-2 p.m.The plumber arrived at the earlier end, before 11 a.m.The plumber was neat, polite and professional. He took care of my plumbing issues quickly and thoroughly, and offered advice on some other things I need to do in the future. I will gladly use this company again.

Review 103 (2023-06-13 - Rating: 5)
Amazing and quick service! They communicated timelines and costs very well prior to replacing my water heater.The two gentlemen who installed my water heater were on time, professional, and determined to get the job done in a timely manner. They were extremely respectful during the installation and communicated each step along the way.I would like to also mention that I was attacked by a neighbors dog and the pair from 1st American Plumbing went above and beyond to ensure I was safe before departing. They had just wrapped up installation and were putting cars back in the garage when a neighbors dog was startled by my coming around the corner, ran at me, and bit into my right arm. The neighbor was able to regain control over his dog, but not without a couple of clean puncture wounds. The plumbers got paper towels, set out a chair, quickly thought of plugging in a big fan of mine since we were in the garage. My neighbor called an ambulance and the plumbers waited with me until after I was bandage up. They put my one car that unfortunately had to be pushed back into the garage with zero damage. They offered to take out my trash or whatever other help I needed right then. I was in such shock that I declined but I cant express how grateful I am for people like those two in the world.Yall have some great, caring workers and, while my experience was stained with red (literally), I cant recommend a better team!Service/incdident occurred 06/09/2023

Review 104 (2023-08-16 - Rating: 5)
James called me with an ETA, arrived on time and was very professional. My issue was resolved. He was patient and answered all my questions. Would definitely use them again.

Review 105 (2023-06-03 - Rating: 5)
1st American Plumbing came through for me! They came in and repaired my hot water heater quickly and with quality. AJ came and performed a service check and answered all my questions. I appreciated this, because I had plenty, ha. I appreciated his in-depth knowledge, experience, insight, and patience with me. Truly eased my anxiousness about the circumstances. Even answering unrelated plumbing questions I had. They sent a crew of 2 technicians out and they were efficient, polite, professional, and quick! 1st American Plumbing are my plumbing service company of choice going forward. Thanks for the great work and experience. Shout out to Averee and his brother, they were awesome!Eric - Cedar Hill, TX

Review 106 (2023-06-12 - Rating: 5)
I recently had the pleasure of hiring 1st American Plumbing Company to address a few plumbing issues in my home, and I cannot recommend them enough. From start to finish, their service was exceptional, and they truly went above and beyond to ensure everything was in perfect working order.Firstly, the team at 1st American Plumbing meticulously cleaned all the drains in my house, leaving them free-flowing and smelling fresh. They took the time to explain the importance of regular drain maintenance and offered useful tips to prevent future clogs. Their attention to detail and thoroughness were truly impressive.In addition to the drain cleaning, 1st American Plumbing also replaced my old, malfunctioning garbage disposal. They promptly sourced a high-quality replacement unit and expertly installed it, ensuring it was functioning optimally. I was impressed by their efficiency and professionalism throughout the process.Furthermore, the team identified a few leaky pipes during their inspection. Instead of simply fixing the visible leaks, they took the extra step of examining the entire plumbing system to identify any underlying issues. They skillfully repaired all the leaks, ensuring that my pipes were in top shape and leak-free. Their commitment to providing a comprehensive solution was greatly appreciated.What sets 1st American Plumbing apart from other companies is their exceptional customer service. The entire team was friendly, courteous, and knowledgeable. They patiently answered all my questions and took the time to explain each step of the process. It was evident that they genuinely cared about delivering the best possible results and ensuring my satisfaction.Overall, my experience with 1st American Plumbing Company was nothing short of excellent. Their dedication to going the extra mile, from cleaning the drains to replacing the garbage disposal and repairing the leaky pipes, was truly impressive. I highly recommend them to anyone in need of reliable and top-notch plumbing services. They have certainly earned my trust and future business.

Review 107 (2023-04-14 - Rating: 5)
I will definitely use this company again. They are always on time and the repairs were done quickly. They are professional, knowledgeable and quick to respond. I have dealt with other plumbing companies in the past but will now only use 1st American Plumbing!!

Review 108 (2023-11-21 - Rating: 5)
We are very greatful for James coming out and helping us with our water heater. We greatly appreciate his knowledge and communication and helping us out befor the holiday weekend.

Review 109 (2023-06-09 - Rating: 5)
Overall, I highly recommend 1st American Plumbing Company. They exceeded my expectations in every aspect. Their prompt and friendly service, skilled plumber, attention to detail, and fair pricing make them stand out from the competition. I wont hesitate to call them

Review 110 (2023-04-18 - Rating: 5)
First of all, they called when I was not at the house because I forgot the appointment. James said that was no problem and waited for me (hopefully no more than 10 minutes)He diagnosed and fixed the problem (wax ring) on the toilet in less than 20 minutes. It’s been 45 minutes since he called and said he was on his way and I can already go back to work. Well done.

Review 111 (2024-12-17 - Rating: 5)
GREAT service at a FAIR PRICE. Highly recommend...

Review 112 (2023-06-25 - Rating: 5)
I sometimes hate to use my home warranty company to fix an issue. Regardless of what it is, the anxiety comes from the up-selling as if what the warranty company isnt paying the contractor enough money. Anyways the knob to my hot water line under my kitchen sink rusted and broke. JT came in a fixed the issue in 10 minutes and even cleaned out the filter basket when he noticed the water pressure was low. Everything was fixed without any anxiety! I would def recommend this company. As a matter of fact in the past I have changed companies that AHS recommended to me once I saw their review rating! I will use 1st American again even without using my warranty company...Ask for JT!!!!

Review 113 (2023-07-07 - Rating: 5)
Santiago came on time and explained the reason for the problem and how I can prevent it from happening again. He was on time and fixed the problem in minutes. My experience was great specially that they came out the next day to fix the problem.

Review 114 (2023-06-21 - Rating: 5)
When my shower diverter valve broke, my shower was reduced to water only coming out of the faucet. Because it was not a traditional vale, spare parts were difficult to find. However, James at 1st American Plumbing was not deterred by this challenge and worked to find the necessary part to do the repair. Not only did he find the correct valve to do the repair, but he was able to do so without ripping into my drywall or shower wall, saving me a lot of money. I am truly grateful for his hard work.

Review 115 (2023-08-15 - Rating: 5)
1st American Plumbing is Fantastic. James was on time and very professional. He had my disposal replaced in no time at all. I highly reccomend 1st American!

Review 116 (2023-08-28 - Rating: 5)
Replied to my message almost immediately after hours, came out the next afternoon. James was very friendly, professional, and efficient. Very reasonable pricing, excellent service.

Review 117 (2023-07-05 - Rating: 5)
Travis was professional and right on time. Im satisfied that the problem with our water heater was fixed correctly. I recommend 1st American Plumbing.

Review 118 (2023-10-16 - Rating: 5)
1st American Plumbing was so easy to work with! Great service, quick and clean. Will definitely be using them again.

Review 119 (2023-05-24 - Rating: 5)
The guys came out to flush out my tankless water heater. They were timely, professional, and reasonable. They also pointed out some “shortcuts” the builder took during installation. I would definitely recommend.

Review 120 (2023-08-04 - Rating: 5)
Great experience with 1st American Plumbing and our technician Santiago and his helper Maverick. They were on time, helpful, and resolved our issue quickly.

Review 121 (2025-01-07 - Rating: 5)
Very efficient. Answered my multiple questions pleasantly

Review 122 (2023-03-14 - Rating: 5)
James and staff were amazing to work with. They were referred by AHS and worked well with our high rise condo property management company. Highly recommend working with them if you need amazing plumbing help!

Review 123 (2023-05-22 - Rating: 5)
Travis was amazing, on time, and very professional. I appreciate his patience and knowledge with my issue. He was quick and neat.

Review 124 (2023-06-07 - Rating: 5)
The technician was very helpful and professional. He was on time and quickly identified and fixed the fixable problems. He did what he could for the Toilet and explained what was causing issues and what was needed to fix them. His assistance is very much appreciated.

Review 125 (2023-07-28 - Rating: 5)
This was an amazing appointment!. JT was very professional and timely. JT accessed my issue really fast and in a timely manner.I truly reccommend 1st American Plumbing for your plumbing issues!

Review 126 (2023-06-09 - Rating: 5)
Great experience with 1st American plumbing. Setup an appointment with them they showed up on time and my faucet was back to working. I will definitely be using them again.

Review 127 (2023-08-14 - Rating: 5)
Although my home warranty was not helpful Jame was great! He was able to resolve my issue quickly and even helped in connecting me with someone to help service my water damage!

Review 128 (2023-02-14 - Rating: 5)
The service men that came to my house were so nice. They had wonderful personalities and were professional and efficient with their work. I hope I don’t need their company’s services again but if I do I will be using their company.

Review 129 (2023-05-24 - Rating: 5)
Travis was very professional and polite. He showed care for our property while making repairs. He was a very pleasant gentleman.

Review 130 (2024-10-15 - Rating: 5)
What a great company with amazing service. They came out fast, the technician was great and the work was done right. This is a company I will highly recommend to everyone from now on! Thank you!

Review 131 (2023-06-19 - Rating: 5)
Plumber was exceptionally knowledgeable and professional On time and got the job done in a reasonable amount of time.. GREAT service; highly recommend for any/all your plumbing needs.

Review 132 (2023-05-24 - Rating: 5)
Travis was on time, professional, and thorough when explaining everything to me. He helped me understand the process and repaired my faucet same day.

Review 133 (2023-05-23 - Rating: 5)
Great experience! Communicative, prompt, and professional. Would definitely use 1st American Plumbing for any of our future needs.

Review 134 (2023-05-25 - Rating: 5)
Ive used this company personally and have had them to my clients homes to help with their plumbing issues. Prompt, responsive, will definitely use again! Thank you.

Review 135 (2021-02-12 - Rating: 5)
Stetson, the technician was quick, efficient, courteous and professional. He was able to diagnose and fix the three plumbing issues I had and fix them. He took time to expalin what he did and answers all my questions. Would definitely use them again and for issues not covered by my AHS contract!

Review 136 (2023-07-27 - Rating: 5)
James went out of his way to make sure I had the best experience from the moment he walked in the door he had my best interests in mind. Thank you for the great service and quick emergency response!

Review 137 (2023-06-15 - Rating: 5)
In the trade industry, its hard find good reliable plumbers. 1st American Plumbing is top notch! Our plumber James was awesome!!!

Review 138 (2023-05-23 - Rating: 5)
Tech. Santiago and helper Maverie was very friendly, professional and very nice. Santiago explained what and to do if I, had any problem.

Review 139 (2020-08-18 - Rating: 5)
Stetson did some plumbing work for us and he was just wonderful. He was great at his job, kind, responsive, and very knowledgeable. I highly recommend 1st American and especially Stetson. Very positive experience.

Review 140 (2023-06-19 - Rating: 5)
Averee came out and diagnosed the problem and made recommendations on how to solve the problem which will save me money in the future. I was very happy with the results. I will definitely ask for Averee next time I have a problem.

Review 141 (2023-05-26 - Rating: 5)
Travis helped with my toilet repair. Very professional. It was the cleanest repair Ive seen in my entire life. If theres a plumbing God surely hes next in line

Review 142 (2024-12-18 - Rating: 5)
On time and had all the parts and tools to fix my leak.

Review 143 (2021-09-27 - Rating: 5)
I dont understand all these negative review but I did notice they are mostly from AHS and there is definitely some shell shock when the company tells you that after we have paid money for insurance that they will only cover the actual water heater and not the permits, piping, pans and gas line work that needs to be done to do this job properly. Camri has been great and very responsive and pleasant, which is the opposite of most other AHS plumbing companies. Gene and Blake came out and quickly did a temporizing procedure to prevent permanent damage to my house without any hassle or fees and promises that we were going to use them. I had SDL plumbing come out first and they were holding me hostage to do the quick 15 min job to just tie off the water hoses coming into heater without me paying $550 out of pocket first as a promise I was gonna use them for the job. Please dont judge this company for AHS fine print requiring us to pay out of pocket, which I am still not happy about.

Review 144 (2021-08-17 - Rating: 5)
After reading other AHS related reviews I was I. Guard. That said The plumber was on time, polite, had the problem resolved quickly and left me with a tip for maintenance to keep the problem from reoccurring. At this point I’d have no problem recommending the company

Review 145 (2023-08-15 - Rating: 5)
Scheduling was very easy. James was on time and his work was complete and in a very timely fashion. I would definitely recommend.

Review 146 (2023-03-28 - Rating: 5)
Satisfactory with 1st American Plumbing company. Service Tech Travis, was professional, knowledgeable, friendly, and courteous, with installation in kitchen drain, facet, and bathroom facet. Kudos for Travis.

Review 147 (2024-12-30 - Rating: 5)
Excellent…. Very professional! Thank you!

Review 148 (2024-11-02 - Rating: 5)
Same day service! Very friendly.

Review 149 (2023-04-13 - Rating: 5)
They came in to check my hot water heater and were very professional and informative. All my questions were answered by the receptionist when I called and they were very helpful and understanding. I will recommend them to anyone needing plumbing services.

Review 150 (2023-10-20 - Rating: 5)
Technician was great, answer all of our questions, clean up after work was completed, call us before showing up. We are very happy with the work he did..

Review 151 (2023-08-03 - Rating: 5)
This is a great company, I’ve use them for several plumbing issues in the past, and again now. James was friendly, efficient, and fix the issues.

Review 152 (2023-04-12 - Rating: 5)
James is THE best!!! So helpful, professional, and all around amazing!!! Will definitely use him in the future.

Review 153 (2023-03-03 - Rating: 5)
From the time I made 1st contact to the time they said their done very respectful and very efficient. I will definitely use them again. Thank you so much for all your help

Review 154 (2022-05-05 - Rating: 5)
I was happy with the work came on time .the tech was travis and he was very courteous. Did the repair and everthing is working good so far.had to come out twice to wait on parts to come in but ok since I had another bathroom .I have been with ahs for years and have been satisfied with the techs they send out.

Review 155 (2025-01-10 - Rating: 5)
Excellent service. Very prompt.

Review 156 (2020-12-30 - Rating: 4)
Showed up on time. Replaced part in bath tub In 45 mins or so. Very nice. Only negative was they couldn’t schedule my appointment until 3 days after my request

Review 157 (2023-04-13 - Rating: 5)
They have always been very quick and professional. They have helped with several issues around the house and done a terrific job!

Review 158 (2023-02-15 - Rating: 5)
Used these guys for annual maintenance on my hot water. Jason came on time (and called beforehand when he was on his way) and took care of me real quick!

Review 159 (2023-09-07 - Rating: 5)
J.T. was quick and efficient. My hair was the problem and he cleared it up so quickly. Now my bathtub drains properly. :) Yeah!

Review 160 (2021-04-06 - Rating: 5)
They took a week to get here. But took care of me in a timely manner while here. Called on their way and showed up when they said they would. Explained what caused my toilet issues and fixed it quick. Showed me ways to stop it from happening. Would use them anytime.

Review 161 (2023-07-17 - Rating: 5)
James arrived in the stated time window, and completed his work promptly. Overall good experience.

Review 162 (2023-06-08 - Rating: 5)
Highly recommended! Scheduling was flexible & the team was very courteous & professional. Thanks, Santiago!!!

Review 163 (2023-02-15 - Rating: 5)
He is the best plumber have ever used by a wide margin. He was very professional and didnt waste any time and a great job.

Review 164 (2023-06-09 - Rating: 5)
James fixed our water heater. He was very polite and efficient. Thanks for good service!

Review 165 (2023-02-13 - Rating: 5)
Travis was fantastic!! Very professional in both customer care and technical ability to quickly diagnose and resolve the issue.

Review 166 (2024-10-28 - Rating: 5)
Super repairman. JT saved a widow!!!

Review 167 (2020-10-02 - Rating: 5)
Stetson arrived promptly and resolved the issue quickly. Very professional and followed CDC guidelines. I would call him back for any other future plumbing issues.

Review 168 (2023-07-03 - Rating: 5)
James was a great help with fixing my sink, very fast and great service thank you so much.

Review 169 (2024-04-05 - Rating: 5)
JT was an excellent plumber and I thank you for all his help and resolving this problem at my home .

Review 170 (2023-07-19 - Rating: 5)
Santiago was prompt, friendly, professional, and best of all, made quick work to resolve our issue.

Review 171 (2024-06-11 - Rating: 5)
Top-notch plumbing company. Averee is very professional and on top of things.

Review 172 (2023-07-13 - Rating: 5)
Great service! They were professional and very quick in replacing my garbage disposal. Thank you very much!

Review 173 (2023-05-26 - Rating: 5)
The young man was very efficient and promp. Replace shower knobs and fixed a leak. Also unclogged a slow draining sink. Pleased with the work.

Review 174 (2023-06-09 - Rating: 5)
James was exceptional in service. Diagnosed the problem quickly and is solving it. 5 star service

Review 175 (2023-04-18 - Rating: 5)
Santiago was able to answer all of my questions and install my water heater. AHS referred this company to me.

Review 176 (2023-03-08 - Rating: 5)
James was great! Professional and showed up on time, got the problem fixed quickly.

Review 177 (2023-06-02 - Rating: 5)
James was professional, friendly, and provided excellent service. I would definitely refer this company to friends and family.