Wellby Financial

Photo of Wellby Financial

Located in Houston, Texas

Address: 1330 Gemini St, Houston, TX 77058, United States

Phone: +1 281-488-7070

Rating: 3.8

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Categories

  • Mortgage lender
  • Bank
  • Car finance and loan company
  • Credit union
  • Financial institution
  • Federal credit union
  • Notary public

Photos

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Comments

  • Review 1 (2025-01-29 - Rating: 5)

    I need to share my wonderful experience at Wellby in Clear Lake City Blvd. Jamie and Sarah at this branch are most kind, friendly, respectful and dedicated employees. They helped me greatly when I was much in need. Thank you girls. We need more people like you in our community 😘

  • Review 2 (2025-01-15 - Rating: 5)

    Came in to make several transactions relating to a large CD that matured. Barbara was very helpful and patient. She was very courteous, professional and explained every step as it touched practically every account. We were very pleased with the overall experience.

  • Review 3 (2024-12-16 - Rating: 5)

    I work at another credit union and chose to use Wellby as a back up acct and also finance a loan with them. I want to send a shout out to Ashley A at this location for not only her professionalism, but her pleasant attitude! As someone who works in this field, it is always a pleasure when the experience goes as seemless as she made it. Even though it was a simple matter of making a payment she kept the matter quick, gave me options so I could choose what worked best for me and was pleasant.

  • Review 4 (2024-10-26 - Rating: 5)

    I want to share my experience and rave about the wonderful service received from Ms. Babara Williams! Ms. Williams provided exceptional service she was attentive to me and various options of services Wellby offers to their customers. Mrs. Williams kept in communication with me in regards to my loan process from the beginning to the end. I didnt feel just like a number with Ms. Williams she has a caring and compassion for her customers along with astounding customer service! If you are ever in the Wellby (Gemini) location please ask for Ms. Barbara Williams! I know I will!

  • Review 5 (2024-10-05 - Rating: 5)

    Samantha and Lisa did an amazing job at getting our mortgage for our new house in time for closing! They were thorough and explained everything very well and made it easy to get them the information they needed! I would definitely use them again if I planned on moving. I highly recommend them and their services!

  • Review 6 (2024-11-01 - Rating: 5)

    ASK for HALEY LONG. Reasons why.Contact- extremely easy to get a hold of her. She was amazing at keeping in touch with me and made this extremely easy.Availability- let’s just say even in her vacation she continued to keep me updated.Explaining- amazing at breaking everything down. For being my first time buying she made it extremely easy to understand everything I was doing.Problem solving- like in any big purchase there will always be errors. She fixed anything I needed her to fix at a reasonable time.Aftermath- she continues to help us with any question we may have even after closing. She also made me aware of everything to look out for.FOR AN AMAZING EXPERIENCE HIRE HER!!!

  • Review 7 (2024-09-17 - Rating: 5)

    I just got off the phone with Nicole Rhone at the E-branchAnd I would just like to say that she is the sweetest most helpful person I have come in contact with in a long time.Although she was unable to help me with my particular circumstance she happily went out of her way to try.Employees like her are an asset to any organization.Keep up the good work.

  • Review 8 (2024-12-10 - Rating: 5)

    Mrs. Quinterra Provided outstanding customer service. She was very knowledgeable about the products that Wellby Credit Union had available for financial prosperity. She deserves the highest honors of recommendation. I would also like to thank Miss Gabby for her service as well. It is because of outstanding people like them that I am so glad I am still apart of Wellby Credit Union and have been a member since the JSC Credit Union in 1989.

  • Review 9 (2024-12-09 - Rating: 5)

    I want to share my experience and satisfaction about the wonderful service received from Mr Mohamed Elkasaby provided exceptional service for my account, car loan and saving option. My experience with this entity starting at time of JSC FCU more than 15 years ago, and now WELLBY has been maintained and improved the services for their customers, best services in Houston in my opinion, taking in consideration customer’s need, close customer communication and quick response. I really appreciatethe outstanding services provider by WELLBY and Mr Elkasaby.

  • Review 10 (2024-10-26 - Rating: 5)

    We highly recommend Ben for his exceptional professionalism and commitment to his clients. He truly stands out as someone who seeks solutions. Ben takes the time to understand your financial situation and works tirelessly to find the best financing options and interest rates tailored to your needs.Our family is incredibly grateful for his support; he made what seemed challenging into manageable solutions. Thank you, Ben, for your dedication and expertise.

  • Review 11 (2024-12-06 - Rating: 5)

    It’s has been a long road to achieve homeownership. With the help of Haley Long our dreams came true. The process wasn’t as hard as we thought and she always answered any questions we had and made us feel like we weren’t just a number. I’m glad we went with WELBY/ JSC THANK YOU SO MUCH Haley.

  • Review 12 (2024-11-07 - Rating: 5)

    I have had this account for a couple years, now. It was easy to setup a second savings online with no trouble. Ive had a positive experience when I visit my local branch and positive experience with the online banking. Zero problems to date.

  • Review 13 (2024-10-03 - Rating: 5)

    I can’t say enough good things about the great customer service I received from the staff at the Gemini Branch location. I want to give a special thanks to Lucy for being so patient and helping me. She was great to work with!

  • Review 14 (2024-10-10 - Rating: 5)

    Debra Rucker provided an incomparable commitment to efficiency, customer service and professionalism during my visit to Wellby - Gemini branch. Thanks Debra appreciate all your help! Looking forward to doing business with Wellby in the future.

  • Review 15 (2024-02-22 - Rating: 5)

    Miss Debra was very helpful with getting some fraudulent charges straightened out on my savings account. It took a while but she was very patient until we got to the root of the problem find out where these fraudulent charges were coming from since October 2023. She went above and beyond the call of duty and was also able to see about getting some of the bogus charges refunded the deposited back into my account. Very pleasant to work with thank you so much Debra.

  • Review 16 (2024-08-18 - Rating: 5)

    I am a member of Wellby Financial. I recently applied for a mortgage with Wellby. Haley Long and Tanya Scheck were amazing from start to finish. The biggest asset for me is communication, and they were very direct, explicit, and informative through the whole process. Wellby is a great financial institution and has been great through this endeavor. I will definitely use again.

  • Review 17 (2024-07-24 - Rating: 5)

    If you are buying a home I recommend talking with Haley Long. It was our first home purchase and she worked with us well beyond any other bank to provide the most competitive mortgage offer available. She is extremely professional and took care of everything. Extremely easy process with complete piece of mind.

  • Review 18 (2024-12-05 - Rating: 5)

    Haley long and the Wellby people did a great getting us our home loan. Quick responses and great rates les us to using them

  • Review 19 (2024-08-19 - Rating: 5)

    Great experience at Wellby today. We had Lucy Hernandez helping us out. She was awesome! She provided additional information to help with our finances.

  • Review 20 (2025-02-18 - Rating: 5)

    They continue to give me money when I request it, as long as I still have money in my account. I can’t complain, they are nice.

  • Review 21 (2024-08-28 - Rating: 5)

    As a 26 year old trying to navigate financial health, Lucy was able to help me develop a game plan to put me in a much better financial place. She is very genuine in helping people manage their money efficiently :)

  • Review 22 (2023-07-24 - Rating: 5)

    I have been a member with JSC (now Wellby) for about 30 years. Recently Ive lost a family member and had to handle the estate of my loved one. I met Vanessa in March who showed me kindness and compassion while I cried at her desk. Now a few months later, she still shows the same empathy while assisting me in getting my tasks completed. I truly believe its the people who work at an institution that makes it or breaks it, and Vanessa makes it!I highly endorse Vanessa at Wellby financial - Gemini

  • Review 23 (2024-07-12 - Rating: 5)

    I Never thought I would say this, but could joining a financial institution be more inspiring. Why, Yes! It can be life changing, mind altering, even. Gaberielle, is the personal banker I never knew I needed. She handled all my needs, she treated me with such care and respect. I’m so thankful that whatever ever led me into Wellby that day, gave me such proficient financial guardian angel of sorts. Many thanks to whomever made such a great addition to this team.

  • Review 24 (2024-06-27 - Rating: 5)

    A few weeks ago I was having some issues with an account, however with the assistance of Laura Beebe and Brandon(Loss Litigation), I was able to get the matter resolved swiftly. I appreciate these individuals because other representatives basically refused to assist me because of my present financial situation.

  • Review 25 (2023-11-08 - Rating: 5)

    During my refinance process, Haley Long went above and beyond helping me during the entire process. She worked extra/after hours to ensure that everything was correct and done quickly. She was extremely communicative during the whole process to let me know that status. She is very friendly and helpful and I would highly recommend working with her if you have the chance. I would also like to thank Ciarra Davis as well. She also went above and beyond to process the loan and helped to get everything expedited so we could meet our closing date!

  • Review 26 (2023-09-27 - Rating: 5)

    I recently had the pleasure of working with Debra during my loan application process. From the onset, Debras professionalism and efficiency stood out. In an industry where patience and meticulous attention to detail are paramount, she excelled on all fronts.Throughout the process, Debra consistently provided prompt responses to any queries I had, ensuring that I was always informed and never left in the dark. Her ability to manage and streamline complex paperwork with such finesse is truly commendable. It was evident that she not only possesses a deep understanding of her role but also genuinely cares about the clients she serves.Im truly grateful for Debras dedication and hard work. Her commitment to excellence turned what can often be a stressful experience into a smooth and hassle-free journey. Thanks to her, my loan application was processed faster than I could have imagined.Thank you, Debra, for your outstanding service. Your efforts are greatly appreciated, and I would highly recommend your expertise to anyone in need of a loan processor who goes above and beyond.Best regards,Robert

  • Review 27 (2023-10-04 - Rating: 5)

    Ive been a Wellby (formerly JSC) customer for many years.Ive used them for car loans, boat loans, and most recently a home mortgage loan. In general, their service and interest rates cannot be beat. As a financial institution, I highly recommend them. However this review is specifically to compliment Haley Long.Haley was the loan officer that handled my recent home mortgage. I cant say enough good things about her.As most know, the home mortgage financing process can be a nightmare. However, Haley (and her team) did an amazing job making the process seamless and painless.She was very personable, and yet very professional. Her customer service skills are stellar. She offered several loan options, and recommended, what she felt, best served my needs. She was available to answer my many questions, and did so in a timely manner. I would also mention that she is very reliable, and responsible...shes a person of her word. She exceeded my expectations.Again, I cannot say enough good things about her, and I would highly recommend her to anyone interested in financing a home.Thank you, Haley, for your outstanding service!

  • Review 28 (2024-03-22 - Rating: 5)

    Haley Long was an amazing loan officer and she was able to help us secure a great loan incredibly quick! As first time home buyers she helped us through every step of the process. We would recommend her services to anyone looking for a mortgage.

  • Review 29 (2024-03-23 - Rating: 5)

    The staff are very helpful, friendly, very professional and accommodating, specially Ms. Lucy Hernandez in Gimini, Webster location. I will never hesitate to recommend Wellby Financial/Banking to everyone I know. Thank you again for your service.

  • Review 30 (2024-01-26 - Rating: 5)

    Lucy Hernandez helped me with my auto loan approval. She was great- she walked me through the process, was very patient, and handled business with the car dealership. If you’re considering applying for a car loan, I would highly recommend that you set an appointment with Lucy who will help you beyond measures.

  • Review 31 (2024-01-10 - Rating: 5)

    Buying a home, especially the mortgage process, can be extremely stressful... unless Haley Long at Wellby Financial is your loan officer! Haley is absolutely amazing! She was just as committed as I was to making this happen, and I cannot possibly thank her or recommend her enough. She goes above and beyond, patiently explains everything, and has endless patience. Shes just the best!

  • Review 32 (2024-04-08 - Rating: 5)

    Samantha Ashworth is AMAZING!!!!! She is always so quick and kind when helping me with my auto loan needs. I have recommended her to so many people and will always be my go to person.

  • Review 33 (2024-06-10 - Rating: 5)

    There was a scammer who had accessed my Wellby account. I went directly to the Wellby branch and Debra immediately froze my accounts then went through the process to close my accounts and open new accounts. Thanks to Debra’s quick action, I lost no money out of my account and I have new accounts with a new debit card. Thank you so much Debra and Wellby for protecting me against fraud.

  • Review 34 (2024-02-08 - Rating: 5)

    JSC Wellby has been great with me on both my auto and home loans. Haley Long (thank you!!) recently just helped me get a mortgage and she took the time to explain everything clearly.PRO TIP WHEN GETTING LOANS GET QUOTES FROM MULTIPLE LENDERS AND THEN NEGOTIATE TO GET LOWER RATES

  • Review 35 (2023-04-18 - Rating: 5)

    Wellby has fantastic staff that helps you through every step of the home purchasing process.I very much appreciate everything they have done and highly recommend them.

  • Review 36 (2024-02-17 - Rating: 5)

    Visited the main branch on Gemini. Met with Debra P. for assistance with a financial matter. She was prompt, courteous and so outwardly friendly. Very knowledgeable about the whole process. She made the entire process so very easy. She is definitely a tremendous asset to Wellby.

  • Review 37 (2023-06-09 - Rating: 5)

    I have been a Wellby member for some time now. I have always had good interactions with Wellby till recently when I got a mortgage with them and they exceeded my expectations! My loan officer, Haley Long, was terrific! She answered every question I had, was always in contact, and even the processing team was as fast and efficient. I cant say enough about the stellar customer service Ms. Long provided! Thank you!!!

  • Review 38 (2023-10-27 - Rating: 5)

    Dora Martinez was a very patient, thorough help to me. She helped me set up automatic payment on a loan each month. Also, I could not see my current transactions from my checking account, and she helped me reset my account so I could see all of my current transactions. Dora has been a great help to me, and I am very appreciative.

  • Review 39 (2025-01-17 - Rating: 5)

    Barbara was wonderful. Knowledgeable, personable and did a great job.

  • Review 40 (2024-07-29 - Rating: 5)

    Debra Patterson was extremely helpful helping our family organize and setup our family and childrens accounts. Top notch customer service and care.

  • Review 41 (2023-08-21 - Rating: 5)

    I recently opened an account to take advantage of the CD rates, and Vanessa Fernandez was so helpful in explaining the process! Not only was she thorough and professional, her friendly demeanor made me feel at ease. I am grateful that Wellby has specialists such as Vanessa to welcome a new member. She is a true asset to your company!

  • Review 42 (2023-11-07 - Rating: 5)

    I was very impressed by the efficiency and professionalism exhibited by the staff of Wellby. I would also like to recognize Haley Long specifically for her kindness and throughness. Haley Long was a great first impression for this organization and continued to do an amazing job all the way to closing and funding. I would highly recommend Haley for your next loan! Thank you for help!

  • Review 43 (2023-10-11 - Rating: 5)

    My experience at Wellby turned out WAY MORE pleasant than I’d expected.Lucy was wonderful to work with! Not only was I able to resolve my account matters but she informed me about future opportunities and wealth mgmt.

  • Review 44 (2023-10-02 - Rating: 5)

    Rachael Johnston was extremely helpful and instrumental in helping with my home equity loan. She was very knowledgeable of the Welby products and was able to help me decide based on my needs. I dont think I have ever had a more professional experience, not to mention timely. Welby will be my first stop for my financial needs in the future.

  • Review 45 (2025-01-10 - Rating: 5)

    Barbra was awesome helping me set up my new card.

  • Review 46 (2024-02-12 - Rating: 5)

    My name is Jose Perez. If I could leave a 10 star review I would. I had a few personal inconveniences that prevented me from getting any bank to approve me for a house. My wife and I lost our hope, but thanks to Kasra Moayyed, our dream house was possible. He worked miracles and helped us through every step. Very professional man and very friendly. Our process was smooth without obstacles. I will definitely recommend Wellby Financial and Kasra to all my family and friends, they are the people you want to go with when it comes to a house mortgage.

  • Review 47 (2023-08-25 - Rating: 5)

    Mrs. Sam was extremely helpful and was very helpful to help fill the gap of my technical phone skills. She parented out instructions and set next to me to successfully guide me through the auto mortgage pay. Her gentle and kind service exceeded my expectations.Thank you to each of the team included in the process. 🥳

  • Review 48 (2023-04-22 - Rating: 5)

    Vanessa did great on helping us Join Wellby financial! Outstanding service, quick and helpful! I highly recommend Vanessa for all your banking inquiries and new accounts!Update: Vanessa did it again, she assisted us with great rates and helping us get closer to our goals, this is 4/21/2023. Great support and detail oriented!

  • Review 49 (2024-02-10 - Rating: 5)

    If you’re buying a house, you HAVE to work with Kasra in Wellby’s mortgage department! He made the entire process so seamless for us, went above and beyond to ensure we got the best deal we could, and was always available to answer any questions. 10/10 highly recommend!

  • Review 50 (2023-11-06 - Rating: 5)

    I have banked with Wellby (JSC) since I was 16. Now at 34, I still bank with them even though I have moved away. I was having some issues with my debit card so I called the bank. I was put in touch with an amazing woman Gaye Graves who helped me figure out my problem along with some questions I had. This kind of customer service is why I still bank with Wellby. She was patient and very helpful, not trying to rush the conversation but actually figuring out what was going on. She is the kind of person you want at your bank.

  • Review 51 (2024-02-10 - Rating: 5)

    Kasra Moayyed at Wellby was an absolute pleasure to work with for my mortgage loan. He is personable, professional, knowledgeable, responsive, supportive, and got me a great mortgage deal. He went the extra mile many times throughout the process to support me. I highly recommend him and Wellby!

  • Review 52 (2023-04-08 - Rating: 5)

    Mrs. Lucy Hernandez was impactable, impressive, excellent, all with professionalism in helping me refinance my 2019 Range Rover Sport. She made the process effortless for me and completely stressful free. Her customer service and communication skills did not go without notice, because she stayed in touch with me every step through the process until it was completed.Her determination in helping everyone (I can imagine) is incredibly unmatched, and I have only been a member of Wellby Credit Union for about a year. With people like Mrs. Hernandez, who needs to join any other financial institution, I know I don’t.

  • Review 53 (2023-05-27 - Rating: 5)

    Elizabeth P helped me when visiting the clear lake location and she was a joy! She listened to my needs and came up with solutions. Pulled in more experienced personnel on some of my uncommon questions so I left with nothing unanswered. She was so nice and genuine throughout the whole experience, I will be asking for her whenever she’s available for any of my in-person needs moving forward.

  • Review 54 (2022-11-09 - Rating: 5)

    I used the facility in Clear Lake and the representative that worked with me was fabulous. She listen to me made suggestions and helped me get exactly what I needed. This lady was awesome. Five 5 star help and customer service and support. Her name was Tracey Hensley. I would like to say thank you thank you thank you. I was very nervous about getting a loan and Ms. Hensley was absolutely a people person. She made me feel comfortable and guided me through this process. Again thank you

  • Review 55 (2023-06-12 - Rating: 5)

    I have banked with Wellby for over 10 years now. I also have had an auto loan with them and now a mortgage loan. Haley Long helped me every step of the way throughout my mortgage loan process. She answered every question I had and went above and beyond. She was always quick to respond and very informative. Thank you, Haley, and Wellby!

  • Review 56 (2023-04-17 - Rating: 5)

    As a member that has watched this place grow. I am deeply honored to place my trust in Wellby Financial. Especially the location in Webster, Texas near the Johnson Space Center. My hat goes off to the remarkably friendly staff they have in place there. Special thanks to Lucy, for helping with a difficult banking need I was having. She was patient, understanding and willing to help. I highly recommend Wellby Financial for all your financial needs. Their hospitality is like no other.

  • Review 57 (2023-08-03 - Rating: 5)

    Wellby has been an exceptional bank for me. Vanessa helped me with a vehicle loan and answered all my questions. The underwriters were clear in their requests and we were able to successfully refinance. Very pleased with my decision🙌

  • Review 58 (2023-02-17 - Rating: 5)

    Vanessa Fernandez really went above and beyond on customer service when I applied for a loan that was originally denied. She reached out to the loan team and went to bat for me ultimately getting the denied decision overturned into and approval! I am so thankful for her can do attitude, kindness, professionalism and willingness to trying so hard to meet my needs. She did an AMAZING job, and I am so grateful!

  • Review 59 (2023-08-14 - Rating: 5)

    Very clean place. Ive been using them for years. Always super helpful and will walk you through how to do things. Recently worked with Lucy for a vehicle loan and she was extremely helpful and guided me through the whole process. Highly recommend this bank.

  • Review 60 (2023-01-21 - Rating: 4)

    I applied to Wellby to become pre-approved for a new vehicle, in which the process went smoothly thanks to Lucy at the Clear Lake - Gemini Branch! I then went to the dealership that same day and found myself the car I wanted; I was very appreciative of how quick Lucy was to respond back and forth with me in getting this process completed. The only downside, it took hours to complete everything. Lucy then sent our documents over to the lenders whom were looking over everything and decided to LEAVE for the day while I was STILL at the dealership, so everything had to be completed the next day. Did not appreciate this as I spent hours at the dealership already, for it to only be completed the next day. But another thank you to Lucy for getting this completed the next day!

  • Review 61 (2024-03-27 - Rating: 5)

    I recently started banking with Wellby and opened a checking account. I met with Lucy Hernandez about a personal loan, and Lucy went over and beyond my expectations as my personal banker! She worked with other departments to lower my interest rate and kept me in the loop throughout the process.I can’t recommend Wellby and Lucy highly enough!

  • Review 62 (2023-05-09 - Rating: 5)

    Lucy was heaven sent! She was very knowledgeable, patient, personable, and us provided much needed guidance on the best approach to take to help our family move one step closer to being debt free. I highly recommend Wellby and especially Lucy.

  • Review 63 (2025-01-31 - Rating: 5)

    Very helpful, they were able to answer all my questions, Barbara was very helpful

  • Review 64 (2024-01-06 - Rating: 4)

    I have been banking with Wellby (formerly JSCFCU) since 1985. I had the pleasure of having my home mortgage with them after I moved to Austin and the entire process was top notch. There was a lot of rockiness with the changeover from JSC to Wellby, but things are slowly returning to what they used to be. Honestly, I dont understand the name change (couldnt they come up with a better name?), but their online banking still works great.I would give 5 stars, but there are two things that still need improvement:1. their online message system is sorely lacking. Do yourself a favor and call them directly if you need a question answered. If you send a message online, you will not get close to a suitable answer - ever. Totally worthless. Call them and speak to a real person who will help you and be knowledgeable.2. I have to play games every month in order to receive a favorable interest rate. Among the requirements to receive a better interest rate is to either have a loan with Wellby, or auto deposit, and do at least 8 debit transactions per month. Other banking institutions offer the same interest rate without the games. So, every month I do 8 little debits at the self check-out at Walmart. You should see the looks I get, but its all legit.It is my hope that Wellby returns to the magnificence of when it was JSC.

  • Review 65 (2022-09-09 - Rating: 5)

    We came in today to sign for a loan and Vanessa helped us out. She was super friendly and personable and we all had a great conversation while we waited for the processing part to go through. She made us feel comfortable while we waited and not let us sit there awkwardly like a lot of places do. Next time we come in we would love to be able to have her again!

  • Review 66 (2024-02-06 - Rating: 5)

    Wellby Financial is a phenomenal institution. Theyre really committed to there members financial success. Special thanks to Ms. Maribel Diaz. She is courteous, competent and expeditious! Im a member for life!

  • Review 67 (2023-10-31 - Rating: 5)

    I just closed on a home, with a Wellby , and it was a Great experience!! The whole process was efficient, fast and professional. Welby offered the best rate out of 4 lenders that i applied with. I will be using Wellby for more of my financial needs in the near future.

  • Review 68 (2025-01-16 - Rating: 5)

    Barbara is very helpful professionals and have knowledge of her job.

  • Review 69 (2023-03-02 - Rating: 5)

    Today was a perfect example of the wonderful service I have received for 22 years. Xavier was very kind and understanding as I explained how my deposits have to be handled in a particular way. There were no issues whatsoever, even though I know he had to do a little extra work. He had a pleasant smile and a very kind approach to his customer service: a lost art these days and definetly worth recognizing. Thank you.

  • Review 70 (2022-09-30 - Rating: 5)

    I recently needed a car loan and Lucy Hernandez was GREAT to work with. I contacted her about applying for the loan on Tuesday around 11am and let her know that I was in a time crunch to get it done, because of a deal that I had worked out with the dealership, and she had everything approved and funded on the same day. Lucy was very professional, courteous, and facilitating... I couldnt recommend her more.

  • Review 71 (2023-07-31 - Rating: 5)

    Ms. Lucy H was straight forward and very helpful with helping me get a personal loan. She knowledgeably answered all my questions so I felt very much in good hands with her. Would definitely recommend her to help out here.

  • Review 72 (2023-02-24 - Rating: 5)

    My daughter and I came in five minutes before closing and Wellby was kind to allow us to stay and open an account. Lucy greeted us with a warm smile, was so sweet, informative and helped my daughter open her account. Great customer service as always! This is why I continue to be a member of Wellby. Thanks for all you do.

  • Review 73 (2023-03-25 - Rating: 5)

    Service is impeccable and the representative ( Lucy Hernandez)was helpful showed immense empathy and wanted to assist me with all of my financial needs. Also she had a great depth of knowledge in the finance sector would have rated 10 stars out of 10 but 5 was the max.

  • Review 74 (2024-02-09 - Rating: 5)

    Debra was so helpful.. She used the word determined to help me correct my account. My expectations were exceeded. I would never have had that service at a big box bank.

  • Review 75 (2022-11-13 - Rating: 5)

    I just refinanced a new car. Toyota set us up with a loan that had really high interest. We went to Wellby and talked to Ashley Jass about the refinance. She did an excellent job keeping us informed of the progress of the loan. And she was able to lower our interest rate by half. We are very pleased with our experience and the exceptional customer service Ashley provided. We highly recommend Wellby.

  • Review 76 (2024-03-22 - Rating: 5)

    Welby Financial amd Haley made the home buying process so simple. We literally applied for a mtg loan and that was when Haley took care of the rest. We provided proofs/documents amd literally just had to pick a house. When we found our house, my realtor and Haley took care of the rest. My wife and I showed up at closing and grabbed the keys to our new home. Thanks Haley!

  • Review 77 (2023-03-17 - Rating: 4)

    To preface, I’ve been with Wellby since they were still JSC FCU. Lucy made the loan experience as smooth as possible. She was great to work with. She worked closely with me on my first auto loan to make sure that I was well taken care of and understood every step.Edit: A star was taken out because the cash that withheld in my account by the bank meant to pay sales tax was never used. This resulted in my money being withheld for over 2 weeks that was eventually returned to the account.

  • Review 78 (2022-09-10 - Rating: 5)

    Lucy Hernandez provided excellent service, responsiveness and professionalism in helping me finance a used vehicle purchase. We have been members of Wellby Financial since the credit union was founded as DSI Employees Federal Credit union back in the early 80s.We have financed several vehicles over the years and the service, friendliness, interest rate and terms have been much better than we could have found at any other lending institution.We couldnt have asked for a better result than this loan process. It was quick, easy and simple. I highly recommend Wellby Financial.

  • Review 79 (2023-05-13 - Rating: 5)

    My recent interaction with Wellby was OUTSTANDING! Everything that was offered was true. Solutions specialists, Lucy Hernandez, Clear Lake - Gemini Branch was highly efficient, professional, polite and made the process seamless, easy and timely. Thank you, Lucy and the Wellby team at the Clear Lake - Gemini Branch for wonderful, efficient and expedient experience!!

  • Review 80 (2022-11-17 - Rating: 5)

    We had a great appointment with Anna and Vanessa at the Gemini location today. Did not have to wait long and they were very welcoming. The transition from JSC had been quite bumpy, but Vanessa and Anna were very helpful in getting several questions answered and issues resolved with our mortgage.

  • Review 81 (2023-07-22 - Rating: 5)

    This was my first time at wellby and Elizabeth helped me get my first pre approval auto loan!!! I was so impressed with her willingness to truly help me and go the extra mile. That’s exactly what she did. I will go to her for my finances moving forward because I have now created trust with her!! You Rock Elizabeth!!!

  • Review 82 (2023-05-31 - Rating: 5)

    After being with JSC Federal Credit Union since 1/2001, Ive never had a more gratifying experience. Elizabeth Prestigomo saw me trying to sign in for assistance. She proactively and politely asked did I need help.She must have felt me pain as I didnt have my glasses with me. She ended up signing me in and subsequently was the agent who ultimately aided me.It was such a delight to have her extraordinary positive attitude, grace, and competence when I needed it the most.Shes definitely a champion/asset for Welby.

  • Review 83 (2022-12-14 - Rating: 5)

    I came in for some complicated issues with fraud on my account. I worked with Dora Martinez. She has been amazing and very thorough. She helped set up a new account as well as import information from the old account, verify security and take care of additional information like beneficiaries. Thanks to her I am able to now have online access again. She definitely gets 5 stars!!!

  • Review 84 (2023-05-17 - Rating: 5)

    I couldnt ask for a better credit union. Lucy H from the Clear Lake - Gemini Branch went above and beyond for me and my new car loan. The process was super easy and Lucy was there every step of the way. I plan on sticking with Wellby for all of my future accounts.

  • Review 85 (2023-03-17 - Rating: 5)

    Tracy H. at the Wellby Gemini location is an absolute superstar who navigated thru my complex financial situation with grace and skill. Not only did she make me feel at ease her gentle manner was exactly what this branch needs to continue to provide! A++ I’ve been a member for over 20 years and this was an experience I will not forgot!

  • Review 86 (2023-02-16 - Rating: 5)

    Our Wellby solutions specialist at the Gemini location was so friendly, responsive, and always on top of things. We had a complicated situation after our vehicle was totaled - we had delay after delay. But Wellby worked with us every step of the way and ensured that we got a good loan rate for our new vehicle. Thank you, Wellby, for helping us with our car purchase!

  • Review 87 (2022-12-26 - Rating: 5)

    I have been a homeowner for over 5 years and a Realtor for 4 years. I come across lenders OFTEN! Samantha Norris, Ciarra Davis and Lisa Duncan went above and beyond when I refinanced my home this month. It is the toughest part I’m the real estate world to find good lenders but this team is the best. They were honest, upfront, spent the time, patient, etc. I will be recommending them to all my clients. Thank you to all 3 of you, looking forward to a rewarding 2023 for our future clients.

  • Review 88 (2024-06-06 - Rating: 5)

    Debra Rucker was AWESOME, she went above and beyond to ensure our auto finance experience was a smooth and great process.

  • Review 89 (2023-03-23 - Rating: 5)

    Ms Lucy Hernandez knows pretty well her job & has been very helpful to us on our last 3 visits with her. Our conversations w/ her have been very pleasant & full of laughter. We give her 5 out of 5. She deserves it.

  • Review 90 (2023-01-04 - Rating: 5)

    Tracy Hensley was so helpful in guiding me through the loan process for a much needed purchase. It was successful and I look forward to the great things I can do to enhance my public speaking and educational presentations. She also told me how to build my credit history so I can further improve my life. Great start for the New Year!

  • Review 91 (2023-05-02 - Rating: 5)

    I’ve been with this bank for about 6 years and I have nothing bad to say whatsoever. Went in today for a simple deposit and cashiers check and Sydney took excellent care of me. Super friendly and personal exactly what you want to experience when you have to go to the bank. Love this place and this company!

  • Review 92 (2023-12-27 - Rating: 5)

    Welby was amazing in funding my auto loan. My loan officer Jess was wonderful and I had my loan approved and funded in no time. Definitely coming back for my next auto loan!

  • Review 93 (2022-10-31 - Rating: 5)

    This is the second time that I have utilized Wellby for a loan and the experience was great. The staff was very helpful, friendly, and professional. They made my experience easy and hassle-free. Wellby also offered better rates than other institutions Ive used in the past. Overall, the staff at Wellby made me feel comfortable with the car buying process and I will be a returning customer!

  • Review 94 (2023-02-16 - Rating: 5)

    Traci, and her trainee Sid offered me great customer service. They were very friendly, and patient with my banking needs. This bank is customer friendly and always makes you feel welcomed. I would recommend it to anyone and everyone

  • Review 95 (2023-03-31 - Rating: 5)

    I have banked at Wellby/JSC FCU for many years and they have always been great. I previously had bad experiences with BoA, then WF, and banking with JSC/Wellby has been night and day better, I never feel like Im being taken advantage of. There are never unexpected fees, and any time Ive ever had an issue it was resolved without any headache -- a vastly different experience than the big national banks.I recently took out a mortgage to buy my first home, and Haley Long helped me every step of the way. Throughout the process she was informative, easy to work with, and VERY responsive, even outside of business hours which was so helpful. There is a lot of hurry up and wait stuff during a mortgage/home purchase and thanks to Haley the lender was never something we were waiting on. My only regret is not doing this sooner.

  • Review 96 (2024-03-21 - Rating: 5)

    So thankful for Wellby and Haley Long. She made a home loan easier. She explained everything and was patient. Haley is knowledgeable, positive, and professional!

  • Review 97 (2022-08-03 - Rating: 5)

    We recently closed on our first home and the Wellby mortgage team kept us updated and responded promptly every step of the way. We were also nervous given this was our first home purchase, but the Wellby app was very user friendly and provided us progress updates for each step. We really appreciate their hard work to ensure closed on time! Thank you, Lisa, Mary, Terri, and Ciarra!

  • Review 98 (2023-01-09 - Rating: 5)

    I cannot say enough nice things about how well this branch took care of my financial needs. Lucy Hernandez was quick to help me process a loan to get my debt in order from the last few years and treated my situation with kindness and compassion. If you’ve found yourself swimming in debt from this post-pandemic world and struggling with the impact of inflation on your APR, reach out to Welby Financial on Gemini and start your journey towards becoming debt free. You will not regret it!

  • Review 99 (2023-07-25 - Rating: 5)

    Courtney and her team were Fantastic and extremely helpful with assisting me with my new loan! They were Very Efficient and kept me updated along the way! Thanks again!

  • Review 100 (2023-11-07 - Rating: 5)

    Haley was amazing and extremely helpful throughout my loan application. She responded in a timely manner and was always willing to answer any questions I had.

  • Review 101 (2022-09-28 - Rating: 5)

    My family an I are very grateful with Berna Lino and her excellent customer service, very professional and knowledgeable. Always making sure all of our questions on buying our house were clarified through all the process making it less stressful and thats always a good point to consider.I highly recommend her.

  • Review 102 (2022-08-18 - Rating: 5)

    Ethel was fantastic, knowledgeable and very customer oriented. We went in to refinance an auto loan. And to our surprise Ethel created a seamless refinancing process and even made the checking and savings account opening very simple and straight forward! Kudos to you Ethel, you were amazing! Keep that same energy for when we come back to you for our pre approval and Mortgage! 🤞🏽

  • Review 103 (2021-11-02 - Rating: 5)

    I just wanted to take the time to commend Emily Medrano for outstanding membership service! I came in today with a problem with my account that was out of my control and she was able to resolve the issue in a prompt, tactful manner. I was very upset when I got there but when I left I was very pleased. She essentially turned a bad situation into a wonderful experience. We need more people like her with a sound knowledge base in order to keep the bank members well informed.

  • Review 104 (2025-01-14 - Rating: 5)

    Excellent service. Barbara Williams was very helpful.

  • Review 105 (2023-03-24 - Rating: 5)

    I cant say enough about Wellby Financial. Especially Ashley Jass. Shes provided incredible and friendly service every time Ive had a need. I know I can count on Ashley and Wellby to take care of my banking needs. Love this place. You will too.

  • Review 106 (2023-02-15 - Rating: 5)

    Samantha and Ciarra are a dynamic duo! They were amazing to work with and excellent communicators. The fruit is in the follow up and they are doing great with this. I would 100% recommend them to help with the home purchase process.

  • Review 107 (2024-03-01 - Rating: 5)

    Excellent staff to deal with during the complicated and stressful process of purchasing a home. Very responsive to concerns and questions. Haley was great in every way.

  • Review 108 (2022-12-02 - Rating: 5)

    I have been a member here for a couple of years now and I have never had a bad experience! Even one is always super nice and willing to help. I recently came into some credit card debt and Lucy and her team were super helpful and helped me refinance everything and got my payments much more manageable!

  • Review 109 (2023-03-15 - Rating: 5)

    I came in because someone tried unsuccessfully to hack my account! Vanessa helped me through the painful task of closing my account, which I had for over 35 years, and she opened a new account for me. She was very friendly and explained all the necessary steps, which made the process so much easier. Thanks, Vanessa!

  • Review 110 (2022-12-19 - Rating: 4)

    We have been with JSCFCU for 36 years and have always had awesome service. While the employees at every branch weve been to-even now, do a fabulous job and are wonderful to work with, management has continually ignored the fact that connecting with someone for a wire-transfer is basically impossible.Their automated system does not work correctly, not providing an option to speak to someone in that department. I have to trick the system just to find a live person. We are often having to wait up to 2-3 hours to have someone return our call so that we may send a wire that is needed in a timely manner. It appears most employees must be working from home and in general understaffed.To be clear...we appreciate all the employees very much and the excellent job they do, our concern is that since becoming Welby there are several kinks in the system that need to be worked out more speedily. Thank you.

  • Review 111 (2023-07-29 - Rating: 5)

    Lucy Hernandez was very helpful in giving me all the details on obtaining a personal line of credit. I would recommend going to her at the Clear Lake branch if you have any questions on this product.

  • Review 112 (2023-02-03 - Rating: 5)

    Today, my wife and I received a wonderful service from Elizabeth P. at Wellbys main office on Gemini. We opened three 15 month CDs (currently at 5.12% APY) and a Savings Plus account. We also ordered some check books. Elizabeth was very friendly and efficient. We truly appreciate and enjoyed her service.

  • Review 113 (2023-08-12 - Rating: 5)

    Ms Lucy Hernandez is very pleasant. She spent time to help understand about our investment in CD and Saving Plus. We are deeply appreciative her professional help. Thanks

  • Review 114 (2023-03-18 - Rating: 5)

    We were waiting by Vanessa at the Saturn location. She was remarkable, friendly, patient and efficient! . She answered all our questions about our various accounts and suggested ways to earn more interest on them. She is definitely an asset to your establishment. Mike and Carmen Schlager

  • Review 115 (2021-08-05 - Rating: 5)

    Being a long time customer with JSC , we always received wonderful customer service.! Especially, recently after the Texas Winter Disaster our family was in need of a personnel loan. Ms. Emily Medrano, loan officer went above and beyond her normal job duty to support our family . Her professionalism and sincere caring of efficient support was amazing! We highly would recommend her to service any JSC business loans to any of our family or friends!!

  • Review 116 (2024-08-05 - Rating: 5)

    Debra was great and gave us her undivided attention. Really appreciate the team work.

  • Review 117 (2023-10-18 - Rating: 5)

    I have to leave a stellar review for Jaathiyah in the call center who went well above what any of the other representatives have to help me. She took her time to listen to what I was saying and made a point to research how to help me (after being told I was out of luck by another representative). She stayed on the phone with me 40 minutes to make sure she could get it done for me. This right here is what we need more of in the world!

  • Review 118 (2022-08-26 - Rating: 5)

    Lucy was fantastic and very accommodating. Friendly and personable. My husband and I went in and inquired about a personal loan. She answered all our questions and eased our concerns with getting a new personal loan. Very easy process. Thank you, Lucy!

  • Review 119 (2022-04-11 - Rating: 5)

    We have been customers of JSC for many years and have always appreciated the care and concern the staff has cared for us with. Most recently, we had some confusion with our automatic payments that were setup. We reached out to Wellby/JSC and Bridgette and her team provided great support and reassurance to us during this stressful time. They helped us figure out what went wrong, how it happened, and helped to rectify the problem. Bridgette and her team took time out of their days to treat us like we mattered as customers, and that is hard to come by these days. Thank you to Bridgette and the lending team at this location. Job well done!

  • Review 120 (2024-03-05 - Rating: 5)

    Lucy Hernandez was the most knowledgeable and kind personal banker Ive ever had. I did my auto loan so fast it was incredible.

  • Review 121 (2023-05-16 - Rating: 5)

    I am a member of this bank and was with one of its representatives ,Elizabeth P. She helped me with a loan pay off and did a great job of finalizing everything. I will be asking for her in the future as she is pleasant and thorough with her work.Barbara C.

  • Review 122 (2024-06-25 - Rating: 5)

    Ashley E. Was amazing and took the time to really assist me when I saw fraud charge . She was effective efficient and kind I could tell she cared.

  • Review 123 (2023-05-02 - Rating: 5)

    Ive been a customer of this credit union for 40 years.(Was JSC FCU before becoming Wellby)I recently took out a loan for house repairs.Sanam Maredia did the work, and she did an excellent job.I would like to commend her in particular for her professional attitude and quick, outstanding service.Highly recommend Wellby Financial!

  • Review 124 (2022-11-02 - Rating: 5)

    I enjoyed a tremendously positive experience in financing my new home in Friendswood, Texas with Wellby Financial. At the last minute, I needed to switch to a new lender and am so very glad I chose Wellby. There was not one hiccup and, against all odds, I was able to close EARLY and to get my family into our home within one day of closing on the sale of our last home. I also was forced into a remote signing (1500 miles away) and it was seamless. Jessica Schoppe and Terri Commiato, you all are awesome and made what could’ve been a crazy stressful experience one of the better transactions I’ve ever had. I wish you both and your teams nothing but the best and I also look forward to sending as many friends as possible your way. By the way, I also got a great rate, too.

  • Review 125 (2023-06-21 - Rating: 5)

    I originally posted one star but Tonya immediately called me to find out how she could help. She was very helpful, knowledgeable and friendly. I am impressed they actually read the reviews and respond so fast! Thank you Tonya!

  • Review 126 (2022-11-07 - Rating: 5)

    Lucy Hernandez was exceptional! She was very personable, intelligent, and offered helpful insights. This was without doubt the best experience I have had acquiring a loan. Thank you Lucy and Wellby!

  • Review 127 (2023-07-17 - Rating: 5)

    I have nothing but positive things to say about our experience with Welby and its all thanks to Haley Long. I couldnt think of a more perfect MLO to have assisted us through this whole process. A million times thank you for helping us get our first home.

  • Review 128 (2023-05-23 - Rating: 5)

    Best financial institution! Ive been banking here since it was JSCFCU, this time I apply for a home mortgage credit. Their financial team made it very easy, although lots of paperwork but Joemia Beckner was outstanding in helping me understand. Very caring and passionate people. Thank you.

  • Review 129 (2022-08-12 - Rating: 5)

    Recently there was a very believable attempt at a scam on my account with Wellby JSC. But, because of the alertness of the fraud department, my account was immediately locked and a new account secured. There is a very excellent system in place at Wellby and I appreciate so much all that was done to protect my account. Thanks to all the team who protected my account.

  • Review 130 (2023-09-05 - Rating: 5)

    Debra was INCREDIBLY helpful and kind to me today. Made my visit to this bank better than I’ve ever had. She deserves recognition for her efforts.

  • Review 131 (2022-12-21 - Rating: 5)

    Excellent customer service. Lucy did amazing helping me figure out my account and got me a new card. This institution is amazing and Im glad I am banking with them. Def check them out ask for Lucy.

  • Review 132 (2023-02-17 - Rating: 5)

    Lucy with Welby @ the Gemini Branch has become my new go to Hero for all my banking needs. Lucy has made securing loans to basic Welby app questions a breeze and has been pleasure to work with. 5 STARS!

  • Review 133 (2022-08-20 - Rating: 5)

    Weve used JSC FCU since 2014. We moved to Europe in 2019 and after the merger with Wellby we had problems using cards and services from abroad. We were unable to fix it over the phone and email so when we came Houston this summer we decided to go to the Gemini branch. It turns out it was more complicated than we thought at first, but Vanessa at the Gemini branch chipped away at one issue after another until we finally had things working again. She spent a lot of time on this despite us not having a scheduled appointment. Great service.

  • Review 134 (2022-10-13 - Rating: 5)

    I was shopping around for rates since i was looking to refinance my vehicle and i ended up choosing wellby. went to the gemini branch and i can truly say that i am very grateful to have ended up with lucy hernandez. excellent customer service, very professional, and extremely knowledgeable. she made sure all of my questions were answered and for that, i highly recommend her!

  • Review 135 (2023-09-12 - Rating: 5)

    Lucy was great and expedited the process of securing my auto refinance. I recently did a cash out refi on a property I own and that went very well.

  • Review 136 (2023-07-11 - Rating: 5)

    Lucy Hernandez Rocks!We had the will and she found the way to make things happen for us….!Please see Lucy for your financial needs at Wellby. She will get it done.She is a master at her financial craft.Stellar service!Thank you Lucy!

  • Review 137 (2022-11-04 - Rating: 5)

    Lucy H. was great! Definitely recommend, we got pre approved for an auto loan- and purchased our car with them. Upfront and honesty goes a long way! 10/10.

  • Review 138 (2024-03-10 - Rating: 5)

    Kas is a person who helps you a lot. He takes you by the hand to take you to your dream of your first home. There are no words to describe what a great guy he is. Thank you very much. Kas for your help. I highly recommend him. 😊

  • Review 139 (2023-06-07 - Rating: 5)

    Lucy Hernandez was so sweet and helpful. My experience getting an auto loan from Wellby was so easy. I appreciate all Lucy did for us.

  • Review 140 (2022-12-01 - Rating: 5)

    We applied for a new Tesla car loan from Wellby because they have much better rates than the banks Tesla uses. We worked Emily and Sanam. With Tesla, they require the delivery to happen quickly after giving the VIN. Emily and Sanam pushed the loan paperwork through ensure the payment was made for delivery. Emily and Sanam did an excellent job keeping us informed of the progress of the loan via phone and email. Also, Emily was able to work with our request to register the car. I was happy with our loan experience and the great customer service provided. Recommend Wellby if in the area and need a car loan.

  • Review 141 (2022-07-27 - Rating: 5)

    Wellby helped me with financing a mortgage loan. Wellbys rates are very competitive. Wellbys Mortgage Loan officer, Samantha Norris helped me to finalize and lock the loan within few hours of my first interaction with her. She was very prompt, responsive and dedicated to all my queries and moved the loan process going smoothly. She and her team helped me immensely to fund my loan and complete the closing without any glitches. Thank you very much Samantha & your team

  • Review 142 (2023-03-02 - Rating: 5)

    Lucy stayed late to get us a personal loan applied for and approved. She is so efficient and knowledgeable while also friendly and cheerful. She made our whole day!

  • Review 143 (2022-03-02 - Rating: 5)

    I just had the most personable experience since I’ve been a member. Ms Emily Medrano is literally the most understanding person I have ever met in finance. She went completely above & beyond for me. I know the transition into wellby has been difficult for all members but having someone like Emily to guide you through any concerns or questions will definitely take a ton of weight off of your chest. Thanks so much Emily!

  • Review 144 (2023-08-31 - Rating: 5)

    First time I’ve physically been in a back in a long time. Making an appointment ahead of time worked well. Lucy was great and helped me with all of my needs.

  • Review 145 (2024-03-11 - Rating: 5)

    Debra R was patient and helpful opening new accounts for my mom when she moved into the area. Great customer service!

  • Review 146 (2023-01-12 - Rating: 5)

    We were members of JSC until the Wellby Financial conversion, had doubts, stayed with Wellby and we are so glad we did. The service we receive from Wellby is excellent. Staff members Cortney and Brittany have gone out of their way to help us with our needs time and again. We will stay with Wellby because of their service.

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