Wellby Financial

Photo of Wellby Financial

Located in Houston, Texas

Address: 9101 Broadway St, Pearland, TX 77584, United States

Phone: +1 281-488-7070

Rating: 4

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Categories

  • Mortgage lender
  • Bank
  • Car finance and loan company
  • Credit union
  • Financial institution
  • Federal credit union
  • Notary public

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-08-03 - Rating: 5)

    Mack Pollard 111 is very helpful and very kind person.We really appreciate that you stayed beyond your office hours to help us. Your dedication and willingness to go the extra mile made a significant difference, and were truly grateful for your support.Thank you

  • Review 2 (2023-08-08 - Rating: 5)

    I have been coming here for a little over a year with my father, and now here I am as well. I have opened an account for my son and I. Most of my visits have been more than what I was expecting. Im glad we are with Wellby. Stop by and talk to Mack Pollard. I really appreciate you making this an easy process in opening our accounts.

  • Review 3 (2024-03-19 - Rating: 5)

    I have been a member since 2009 and I have been fortunate to work some awesome loan officers. When my husband and I needed transportation, Miss Gloria Landa approved us for a loan with no-so-great credit. We never forgot her the kindness and willingness showntoward us. Lately, Mr. Daniel Gonzales has assisted me with various issues regarding my accounts. He has been kind and patient with me and I HIGHLY recommend any member to request him.

  • Review 4 (2024-07-17 - Rating: 5)

    My experience with Ms. Nancy Flores was Exceptional. She was truly a professional personal banker. She is truly an asset to your organization.

  • Review 5 (2023-08-24 - Rating: 5)

    Wow!!!! I’m honestly shocked due the outstanding customer service I received from Natalie today! I’m used to paying visits to the other banks I bank with and I have never received the customer service I did today! My mom and I usually visit this branch often and always receive outstanding customer service from the entire team but I hadn’t met Natalie before, today she made gave me a couple of recommendations about my account to earn more interest on my savings account. I’d usually have to talk to my financial advisor for this advice but she gave it all to me for free, she’d even say she would donate her right kidney to me! WOW! Thank you Natalie and if you see this, I’ll hire an entire mariachi band for you! My mother also agrees with the customer service we received! I’ll be stopping by next week to open an account for my son!

  • Review 6 (2023-08-16 - Rating: 5)

    So this is my 3rd experience at Wellby.First I tried to open an account to become a member, I did not have proper paperwork, which was totally my fault.Second time, I had a paper license, still was not able to become a member and open the account (I didnt know paper license was not good enough) I was a little frustrated at that point, but once again, still my fault.Third time I made sure I had everything I needed, (Keep in mind this was 1 time a week I was visiting, I work during the week)I was greeted quickly this time, by Mack, and was immediately taken into his office, and was told how the banking (membership) process is done. This hasnt been explained to me in the previous visits.I had a truly pleasant experience throughout the process, was told about investment accounts etc.During the process, another member had walked by, and Mack had greeted him and they immediately got to talking like they were best friends.Now this is what Im looking for. Knowing members by name and showing real relationships with members. I knew right away that Wellby was for me.I was then introduced to Valerie, to help talk to me about an IRA, and some options I have for retirement accounts, and she wrote down my information to reach out in the near future.Before I left, my direct deposit was set up with my bank, my transfer account was set up, and a calendar date with Valerie was already sent to my email.I was here for less than an hour and all this has already happened.I left with my new ATM Card, activated. APP on my phone done, been informed on so many things, all my questions answered.My own struggle with getting my account open was all worth it.I couldnt be happier with the experience I had at Wellby, I will definitely be telling my friends and family about this. And hope to grow this branch with their spectacular efforts..Thank you Mack and Valerie,Regards,Steven Marckstadt

  • Review 7 (2023-08-19 - Rating: 5)

    I applied for a Wellby account online and it was such a long drawn out process. I decided to go to the Pearland branch on Broadway. Even though I arrived less than 10 minutes before closing time, Nancy Flores helped me and was very patient and friendly. We left after closing time and felt very badly for going over the time but she was very gracious. The process was super easy and much better than the online experience.

  • Review 8 (2024-01-30 - Rating: 5)

    I always have the best experience at Wellby/Pearland branch. Justice always reminds me to get my license and is always so patient. And everyone is always so helpful and polite. Thank you Wellby employee’s for such great customer service.

  • Review 9 (2024-02-04 - Rating: 5)

    Exceptional customer service and support from Solution Center Specialist, Emma Shelton. Emma’s empathetic approach towards seniors in navigating technology truly sets her apart! Emma’s dedication reflects positively on Wellby Financial.

  • Review 10 (2023-02-16 - Rating: 5)

    Emma is an awesome customer service representative! She made me feel very special and like part of the family of Wellby. I have been with JSC for more than 10 years and no one’s has ever made me feel that way at JSC/ Wellby before. Y’all are very blessed to have her working for y’all!

  • Review 11 (2023-02-15 - Rating: 5)

    Justice has a beautiful personality. Very helpful and willing to help whenever she can. Always has a smile and makes sure you understand the transactions. And she always ask if I have any other questions.

  • Review 12 (2023-06-13 - Rating: 5)

    Justice attended to me when I came to Wellby. She was so attentive. She took time to answer all my questions. I was highly impressed by her great customer service.

  • Review 13 (2023-03-15 - Rating: 5)

    I just want to say that Ms. Justice, provided excellent customer service to me in drive-thru at Wellby Financial center in Pearland, TX. I came with multiple transactions. I, just want to take this time to acknowledge her for the professionalism, patience, and understanding with me. Thank you again Ms.Justice!

  • Review 14 (2023-10-13 - Rating: 5)

    Needed some technical help with using the Welby app services. Nancy Flores assisted me. She was welcoming and attentive. It took several attempts at logging in and out of app. I stated to Nancy, that I would figure it out another way, but she insisted and was determined to solve my dilemma. She did it.Thanks you Nancy(drew)Flores🙂Pearland Welby

  • Review 15 (2023-08-02 - Rating: 5)

    Just a note to say my experience yesterday Aug 1 2023 at wellby on Broadway in Pearland, TX. Was amazing. What a heck of a Staff. Didnt know awesome Customer service still exist. Shout out to the head Manager D. Your staff is incredible. Like having thee old New England Patriots. Or Houston Astros. Natalie, New hiring was sweet, awesome personality, as well as thank you Bob for helping. But nevertheless, the whole show was Mack the Lebron James Pollard of Banking. Dude is bad all bye himself. Mack deeply appreciate your professionalism and your attitude. You went above and beyond the call of duty. Much love my friend. May God shield all of u at Wellby from all harm and danger 🙏. So greatly appreciate for this Staff. Ps. Valerie shout out to your . Sincerely yours . Ronald Maddux.

  • Review 16 (2023-03-10 - Rating: 5)

    Sid, Nancy, Justice and the branch Manger Sonia was absolutely great with helping me with my banking business. Very professional, knowledgeable and efficient with their service. Thank you alot.

  • Review 17 (2022-04-09 - Rating: 5)

    My review is well overdue, I have been with JSC FCU and now Wellby for close to 30 years, and I especially like this location. Every time I visit I get great service, just like my very recent experience with Miguel! And, you cant beat the type of deal you get on basic checking and savings accounts and related services. Thank you ☺️

  • Review 18 (2022-09-23 - Rating: 5)

    Shawn at the Pearland location closest to Silverlake was just an Angel! He helped me tremendously yesterday. A teller error at another location had me frantic. Shawn came in and fixed everything and was really just perfect! He showed me what a great employee can do! He has skills in member service knowledge. Thank you Shawn!! I’ll never forget your kindness and how you turned a bad situation around very quickly!

  • Review 19 (2023-07-21 - Rating: 5)

    Emma is always the to greet me with a smile! She is amazing at her job. Thank you for making me feel comfortable.😊

  • Review 20 (2023-04-01 - Rating: 5)

    I was there 3/15 and Carlos Dela Garza assisted me with getting a personal loan to do hike repairs. He was like an Angel sent to help me. He was kind, patient, and knowledgeable about the process.

  • Review 21 (2024-03-23 - Rating: 5)

    It was so refreshing to walk into an establishment and have someone acknowledge you even while serving another client.. Thank you Elizabeth Wilson for your amazing customer service.

  • Review 22 (2023-07-19 - Rating: 5)

    The ladies at the Pearland branch are very sweet and always have great customer service. Thank you to Nancy, Justice, Mohamed for always assisting me and treating me like family

  • Review 23 (2022-12-19 - Rating: 5)

    With current business practices of certain car dealerships in Houston. Wellby is great at giving advice to actually protect the buyer. The staff is always super helpful and actually treats customers with respect and kindness.

  • Review 24 (2023-04-24 - Rating: 5)

    Tanya made the process of making an account with Wellby so quick and easy . She explained it very well and I felt afterwards like I did a great choice and had all the help I needed. Thank you so much.

  • Review 25 (2023-02-21 - Rating: 5)

    Justice helped me pay my auto loan with ease. She also went beyond in showing me how to pay my auto loan within the app. Exceptional service!

  • Review 26 (2018-01-26 - Rating: 5)

    I have been a member since soon after this branch opened. They are always so professional and because of them, I am a used car buying-expert! With 5 adults in the house, thats important! Now, they hold our mortgage and 1 car loan--almost paid off. I want them to have the other 2 car loans--working on it! Bridgette Nichols is the best branch manager ever and James McWhirter & Lisa Duncan are the best mortgage processing team EVER!!

  • Review 27 (2023-06-21 - Rating: 5)

    I love this credit union . Everyone is always so friendly and attentive. Nancy Flores and Elizabeth Wilson at the Pearland location are phenomenal. I highly recommend.

  • Review 28 (2023-06-12 - Rating: 5)

    She have always been polite an has a genuine personality but one thing I for u all to let know I want my hair an her smile u have a good team player on your team

  • Review 29 (2023-07-13 - Rating: 5)

    Mack Pollard did a wonderful job setting up my accounts. He patiently answered all of my questions and was very friendly.

  • Review 30 (2023-06-15 - Rating: 5)

    Rosa is the best. She was so helpful and quick. What a convenient credit union to bank with. And very secure. 10/10 recommend.

  • Review 31 (2023-11-18 - Rating: 5)

    Justice is a breath of fresh air. She is always professional and cheerful when I walk in. She is top shelf

  • Review 32 (2022-04-28 - Rating: 5)

    Since becoming Wellby, the level of service initially deteriorated significantly. However, over the recent months they have returned to the level of service that I came to appreciate and value from JSCFCU. They recently opened an office inside one of the HEB stores in Sugar Land (which I’ve yet to visit, but will do in a matter of days). Thank You Wellby “powered by JSC.”

  • Review 33 (2023-05-12 - Rating: 5)

    Have always had excellent service at the pearland branch, special Shout-out to ‘Mohamed Elkasaby’… he is a pro at all the banking details and working of Wellby … always had excellent service from him…!!

  • Review 34 (2019-01-07 - Rating: 5)

    If you’re looking for a loan ask for Hannan Esmail, Made my loan process quick and easy! Great CustomerService always got back to me in a timely manner and helped me with every question that I had. Thanks again Hannan!

  • Review 35 (2023-02-07 - Rating: 5)

    Emma has the best Customer Service skills. I have always have the best experience when I visit Wellby all because of Emma.

  • Review 36 (2023-03-18 - Rating: 5)

    Justice was extremely helpful during my visit to the bank. She made the process simple! Thank You!

  • Review 37 (2023-02-12 - Rating: 5)

    Drove up to a very pleasant smile from Luz the other day. She was so kind and that makes a difference. Thank you Luz!

  • Review 38 (2023-02-14 - Rating: 5)

    Very helpful and detailed with serviceBeen a member for 11 years wouldnt bank with another credit union: Worked with Martha with a car refinance

  • Review 39 (2022-12-16 - Rating: 5)

    Erica Griggs was very helpful with our loan and very professional! 10/10 recommend Wellby Financial for your banking needs

  • Review 40 (2023-03-10 - Rating: 5)

    It is a pleasure banking with Wellby because their customer service is always excellent. Justice and Emma are great!

  • Review 41 (2023-07-29 - Rating: 5)

    Everyone was helpful and nice good people especially mack pollard with this being my first account he made it make sense was real helpful thank you again.

  • Review 42 (2023-06-08 - Rating: 5)

    Emma is such a sweet person, she makes sure all my needs are taken care of

  • Review 43 (2023-02-14 - Rating: 5)

    Martha is Very nice and helpful, all information was presented and answered any questions I had. Overall easy and great experience

  • Review 44 (2023-02-17 - Rating: 5)

    Yolanda, Emma, and Luz all did a wonder job. Excellent customer service.

  • Review 45 (2023-02-13 - Rating: 5)

    Justice is a great teller. She is always so courteous and polite.

  • Review 46 (2022-04-08 - Rating: 5)

    Best place for you banking needs, this is the third name change in 22 years since Rohm And Haas Credit, and has been consistent great service.

  • Review 47 (2023-02-16 - Rating: 5)

    Mr. Mohammed Elkasaby has been a great assistant on helping me get financing for my new adventure, thanks Wellby and Mr. Elkasaby

  • Review 48 (2023-02-21 - Rating: 5)

    Lezah was very intelligent, efficient, and super friendly! This is an awesome location with terrific people! THANK YOU WELLBY!

  • Review 49 (2023-03-16 - Rating: 5)

    Excellent customer service and loan products. Would recommend for anyone looking for a good interest rate on a loan.

  • Review 50 (2023-06-08 - Rating: 5)

    Luz was very helpful and handled my transaction courteously and efficiently.

  • Review 51 (2023-02-21 - Rating: 5)

    Justice was quick and efficient doing all 16 of my Girl Scout Cookie deposits.

  • Review 52 (2023-02-13 - Rating: 5)

    Always a pleasant experience when I go inside. Customer service is great!

  • Review 53 (2023-03-14 - Rating: 5)

    Justice is very friendly and did great job at the Pearland location!!

  • Review 54 (2023-02-17 - Rating: 5)

    Nancy was helpful on my visit today, she answered all my questions. The entire location is very professional

  • Review 55 (2018-01-11 - Rating: 5)

    Ive been a member of JSCFCU for over 27 years and have always received great service.

  • Review 56 (2023-06-12 - Rating: 5)

    Justice is always pleasant and professional. Great service

  • Review 57 (2023-02-18 - Rating: 5)

    Fast and Friendly Service from one of the nicest employees. of Wellby!! Thank You Luz!!

  • Review 58 (2023-12-14 - Rating: 5)

    Awesome! Nice! Understanding and articulate! Justice served me!

  • Review 59 (2023-06-17 - Rating: 5)

    I really enjoyed this place, The candy the nice people and also the coffee

  • Review 60 (2023-06-14 - Rating: 5)

    Justice is very nice and always provides excellent service.

  • Review 61 (2023-02-21 - Rating: 5)

    Justice is very friendly and professional and knows what she is doing.

  • Review 62 (2023-02-18 - Rating: 5)

    Service is great all the time, thanknyou for taking care customers

  • Review 63 (2023-06-30 - Rating: 5)

    Luu was so helpful, so eager to help me with a Big beautiful Smile

  • Review 64 (2023-02-13 - Rating: 5)

    Extremely profesional, answered all my questions. Extremely pleased with the way everything has been handled

  • Review 65 (2023-01-13 - Rating: 5)

    Justice went above and beyond to help me. Highly recommend :)

  • Review 66 (2023-03-14 - Rating: 5)

    Justice was very helpful in depositing my check.

  • Review 67 (2023-02-07 - Rating: 5)

    EMMA and everyone at this location are amazing!! Love them all!!!

  • Review 68 (2023-02-17 - Rating: 5)

    Justice always has excellent customer service!!!

  • Review 69 (2023-02-16 - Rating: 5)

    People are very friendly and very helpful. Would recommend.

  • Review 70 (2023-07-17 - Rating: 5)

    Nancy was so professional and helpful!

  • Review 71 (2023-02-16 - Rating: 5)

    Emma was very helpful and fast!

  • Review 72 (2023-02-16 - Rating: 5)

    Emma did a great job...

  • Review 73 (2023-02-28 - Rating: 5)

    Great place to bank with. Great service.

  • Review 74 (2023-05-09 - Rating: 5)

    Got great service from Justice!

  • Review 75 (2015-05-25 - Rating: 5)

    The customer service in Perland is always the same, perfect!

  • Review 76 (2023-03-08 - Rating: 5)

    Excellent assistance from Sid. Thank you fantastic

  • Review 77 (2023-02-15 - Rating: 5)

    Amazing group of people to do business with!

  • Review 78 (2023-02-07 - Rating: 5)

    Luz is very nice and good service

  • Review 79 (2024-04-17 - Rating: 5)

    Very good experience!!!

  • Review 80 (2022-08-10 - Rating: 5)

    They have a great service

  • Review 81 (2019-12-27 - Rating: 5)

    Great service and helpful employees.

  • Review 82 (2023-03-21 - Rating: 5)

    It was a great experience.

  • Review 83 (2023-02-16 - Rating: 5)

    Emma is awesome!

  • Review 84 (2022-11-18 - Rating: 4)

    Good place and great people

  • Review 85 (2023-01-03 - Rating: 4)

    Always pleasant

  • Review 86 (2017-04-19 - Rating: 5)

    Courteous customer service

  • Review 87 (2023-02-15 - Rating: 5)

    Martha was very patient with me and Nancy was also able to help me when Martha was not there, both of them helped me a lot.

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