Wellby Financial

Located in Houston, Texas

Address: 1280 E League City Pkwy, League City, TX 77573, United States

Phone: +1 281-488-7070

Rating: 4.2

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Photos

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Comments

Review 1 (2025-02-05 - Rating: 5)
Audrey was amazing helping me put together my business account with all the patience answering all my questions. I was very pleased with her services.Spencer is ALWAYS a bright light in the bank. I love when I walk in and see him working .

Review 2 (2024-12-22 - Rating: 5)
Spencer at the 96 location was very helpful. We had 3 issues and he addressed all professionally, and solved all our concerns.

Review 3 (2024-01-26 - Rating: 5)
Audrey Looney, helped me make a really hard decision on my journey to replace my bank. But with her great customer service and personable skills of kindness and determination to fight for me and just meeting me. Goes to show there are people out there who love what they do no matter who they are speaking with. Audrey you are my go to. And CEO whoever you are, please do whatever it takes to keep her and put her in position to help train others with her amazing skills. Welby will go far as long as you have someone like Audrey helping us members.

Review 4 (2024-01-30 - Rating: 5)
Our dealings with Audry were awesome this morning. We have been with Wellby for many years and it is representatives like her that keep us here. Thanks for all of your help and your knowledgeable experience this morning Audrey Looney.5 stars!

Review 5 (2024-02-06 - Rating: 5)
Ms.Audrey is the best hands down no doubts about it, she’s patient and she’s kind very very helpful Ms.Audrey helped me get my first auto loan she made sure I knew what was going o. Every step of the way even though it was a long process Ms. Audrey made sure it was a smooth ride for me and I thank her a thousand times over for that:) Ms.Audrey is going to do big things at Wellby!

Review 6 (2023-09-06 - Rating: 5)
I had a love/hate relationship early on. But the friendship I’ve formed with Brittany has changed everything! She was my go to teller before she was promoted. Now I go to her with any questions or needs. She’s knowledgeable, professional, and kind. She’s answered every question patiently. Also, Olivia is a lovely teller, always smiling! Thanks for the positive experience!!

Review 7 (2024-01-24 - Rating: 5)
I worked with Spencer Silbersmith to secure funding to refinance credit card debt at a lower interest rate. The process was smooth and quick, he was very helpful and professional. Ive had few financial transactions that went as smoothly.Thank you Mr Silbersmith and Wellby Financial

Review 8 (2023-06-12 - Rating: 5)
She helped us even though she already had other work she was doing. She made sure we were her priority. She was very easy to talk to and me and my dad had a lovely time with her. Very understanding and just a wonderful person to work with overall

Review 9 (2023-01-18 - Rating: 5)
When my kids are happy I’m happy Cortney assisted my son with opening an account six months ago. During the time we spent with her she asked if I would allow her to educate my kid being that this was his first account and first job. I immediately said yes as I enjoyed her pleasant attitude. It was about a week ago my son came to me with much excitement showing me how he have managed to save almost $5,000 dollars. His words to me was how thankful he was to have met Cortney and how she inspired and motivated him. Thanks for your patience Cortney we are grateful to have met you!!! Keep up the good work.

Review 10 (2024-04-16 - Rating: 5)
Felicia provided excellent customer service with a smile and a great attitude. She took care of our loan process quick and easy.

Review 11 (2023-01-24 - Rating: 5)
I had one of the best experiences at this particular location ! everyone was so lovely and nice but I believe that it was Cortney who topped it off for my overjoy she was impeccable and so instructive with my mobile banking questions and helping with my offer request as well. I was having a bad day prior so I wasn’t being the best customer but she was extremely calm, patient and nice! Thank you so much

Review 12 (2022-12-18 - Rating: 5)
This branch has an amazing staff compared to all my other financial institutions. I particularly love this branch because of the manager David.David always has my best interest at heart. He throughly explains all possible solutions to my problems while making me feel valued and respected.I stay with Wellby despite the constant change of CEO, only because of David. Thank you for making me feel cared for.

Review 13 (2023-03-13 - Rating: 5)
Thank you Felicia (Branch Manager) for working so quickly and diligently when I had an issue with my account. I also had my 2 year old daughter with me. She was very understanding and went through everything step by step with me explaining and asking questions to get me in the right place with my online login as well. The branch manager also had to help and I’m so thankful he was available to help because I knew he was busy in a meeting.Thank you both! Iv been apart of JSC FOR YEARS 10+ and you both were by far the kindness and organized team I dealt with.

Review 14 (2023-01-20 - Rating: 5)
I had the pleasure of being assisted by the amazing teller Ms. Anabel in drive-thru recently. She was just so awesome and I felt that she really made the trip for us very smooth and quick. It is people like her that really make us clients feel comfortable and at ease when banking with Wellby. Thank you again Ms. Anabel!!

Review 15 (2023-01-18 - Rating: 5)
It was an amazing experience with Courtney. She helped me and my husband to get our personal loan. She is very cooperative, patient, hardworking, and understanding. I really appreciate the way she helped us. She is a blessing!!

Review 16 (2023-01-17 - Rating: 5)
Cortney is a great banker , very knowledgeable, provides great customer service. She’s very warm and friendly. I love walking into the branch and being assisted by her. Thanks Cortney for all your hard work and dedication.

Review 17 (2022-12-17 - Rating: 5)
I truly enjoy my experience each and every time I walk in this branch. Team members are friendly, polite, and I feel valued as a member here.Don’t let the reviews regarding the change to Wellby distract you from the quality service this branch provides. Great credit union and even greater people!

Review 18 (2023-02-16 - Rating: 5)
Met with Felicia Perez at the Tuscan Lakes branch. What an efficient, knowledgeable and personable representative of this company!!! Never expected to have such an awesome banking experience- she is sooooo helpful and knowledgeable — clearly an EXCELLENT ambassador for the company. Thank you Wellby and Felicia Perez.

Review 19 (2023-01-12 - Rating: 5)
Was having credit card issues and Cortney took time to identify the issue and walked me thru the whole process. She was friendly and made me feel comfortable. Very nice polite person,Thank you Cortney for your help.

Review 20 (2023-01-13 - Rating: 5)
Brittany Jefferson is my number 1 and one of the reasons we continue to bank at JSC aka Wellby. Brittany provides a genuine client experience with thoughtfulness and professionalism to all she encounters! Grateful for her dedication and passion for people.

Review 21 (2023-05-10 - Rating: 5)
We had to reset our account information which is usually a pain. Cortney and Audrey at the HWY 96 location made the experience seamless and enjoyable with their customer service! Best bank in town!

Review 22 (2023-02-17 - Rating: 5)
David Polier and his Team assisted me with a transaction that was needed to be completed today to accomplish me getting my new car. They didnt stop until a solution was provided. They acted in a professional manner to provide the level of service that customers are looking for.Thank You Wellby Team of Wellby Financial at Tuscan Lakes!Sincerely,Mrs. Edie HouldenCustomer -Wellby Financial

Review 23 (2023-01-05 - Rating: 5)
We visited Wellby Financial at Tuscan Lakes twice and Brittany assisted us both times. She provided excellent customer service, was very attentive to our needs. She is definitely an asset to Wellby.

Review 24 (2023-08-18 - Rating: 5)
Cortney Thompson assisted me greatly, she made me feel right at home and very welcoming to the wellby family. Great job, and I’m glad to be apart the wellby family. I Look forward to doing business here.

Review 25 (2023-01-17 - Rating: 5)
Brittany handled all my financial questions in a knowledgeable and timely manner. She was patient and friendly throughout my appointment. Excellent, loan officer!

Review 26 (2023-01-30 - Rating: 5)
I visited the branch with questions regarding getting my first auto loan. Ms. Cortney was very helpful with explaining the proper steps to take to do so. In a few months I know I will be prepared to purchase my first car with her help and I will be back to to it. Thank you Cortney

Review 27 (2023-12-05 - Rating: 5)
Audrey and Megan were extremely helpful and nice. I was having issues with my account and online wasn’t working out. I love going to this branchWe will continue to use this as our home branch.

Review 28 (2023-01-22 - Rating: 5)
I was extremely pleased to be serviced by Ms.Cortney ! She was very informative, helpful and knowledgeable about all of my complex request and inquiries. It’s so refreshing to see that there are still people in the workplace that go above and beyond to service others. Thank you wellby for having such a beautiful soul in your establishment. 10/10 highly recommended

Review 29 (2023-01-23 - Rating: 5)
Cortney was very helpful with my questions. Very positive attitude i overall had a great experience! Made the whole process easier. Beautiful personality!

Review 30 (2022-11-17 - Rating: 4)
UPDATE: There seems to be some improvement. They also almost always have a Public Notary on-site. Staff is very nice and helpful. Star rating increased by 1.***Theyre still lacking in services, products and banking relationship. Soon to be Wellby Financial, well see. My primary personal and corporate banking is at 2 Big 4 banks. Only back here because of the hubby. Meh.

Review 31 (2023-03-09 - Rating: 5)
Audrey is the greatest!!! So sweet and helpful and I’m so glad I joined Wellby! If you’ve been thinking about switching banks, ask for Audrey!!!

Review 32 (2023-01-13 - Rating: 5)
Brittany J. was a pleasure and was able to answer all of my questions. She even gave me insight on things that would make my online banking experience easier. She is a gem.

Review 33 (2023-06-26 - Rating: 5)
CourtneyThompson went above and beyond walking us through the the loan process.Knowing my husband had a stroke Courtney was very patient and took the time to help. Thank you Courtney!

Review 34 (2024-08-07 - Rating: 5)
Its the best credit union ever. Friendly staff always ready to help you. Absolutely love being greated from the door to them.Thank yall for being soooo friendly, an helpful. 🤗

Review 35 (2023-01-25 - Rating: 5)
Excellent help with setting up accounts. We are older and did not understand how to set up accounts so we could check accounts on line. Brittany was very helpful and very patient.

Review 36 (2023-02-08 - Rating: 5)
Within enrolling into Wellby financial. Ive gotten great service from Courtney Thompson of the Wellby Financial bank of League City. Amazing patience, positive attitude & alot of help.

Review 37 (2024-01-03 - Rating: 5)
Professional courtesy answered all questions. Spencer guided me through all my options.He was very patient with this 80 year old woman.

Review 38 (2023-09-22 - Rating: 5)
Cortney Thompson was very pleasant and I found her enjoyable to deal with my bank stuff. Thank you very much, Cortney!!

Review 39 (2023-01-31 - Rating: 5)
Felicia Perez at Tuscan Lakes branch outdid herself. She was professional & extremely helpful. She took care of all of my needs!

Review 40 (2023-08-25 - Rating: 5)
Brittany was so pleasant, helpful and funny. It was a pleasure opening my account with her! ❤️

Review 41 (2023-09-09 - Rating: 5)
Brittany Jefferson at the Wellby Tuscan Lakes branch was an absolute pleasure. Her patience and knowledge in helping me was so appreciated.

Review 42 (2023-08-16 - Rating: 5)
Went for a car loan and had the best experience! Courtney at the branch on hwy 96 answered every question and was available and ready to help each time we just walked in. Always with a smile and answer.

Review 43 (2023-01-24 - Rating: 5)
Courtney T. was tremendously sweet with helping me open an account I was skeptical at first but her reassurance and positivity made me recant my doubts. Very was friendly staff here.

Review 44 (2023-07-08 - Rating: 5)
Lowest rate out of everybody! Love the staff as well. Audrey is the best if you need a loan!

Review 45 (2023-10-24 - Rating: 5)
Excellent service.They help a lot with a scammer issue.They show so much empathy to me,thank you to Spencer and Felicia.They were all time very patient snd professional with me.Excellent customer service,good and friendly staff.I highly recommended them.

Review 46 (2023-02-07 - Rating: 5)
Audrey is a great face for wellby. She is a wealth of information her customer service is beyond great !!

Review 47 (2023-02-03 - Rating: 5)
Aubrey was very helpful getting my auto loan processed and she answered all my questions quickly. I was in and out in minutes.

Review 48 (2023-05-12 - Rating: 5)
Brittany at the Tuscan Lakes/League City location provided outstanding customer service, answered my many questions and took extra time for all of my banking needs!

Review 49 (2023-07-28 - Rating: 5)
Courtney Thompson was most helpful and very courteous. I appreciate her diligence in working with me.

Review 50 (2023-01-20 - Rating: 5)
Was assisted by the nicest well informed teller named Anabel. She made my experience banking easy and quick!

Review 51 (2023-02-04 - Rating: 5)
Audrey Looney was amazing. She answered all the questions we had and made the experience enjoyable.

Review 52 (2023-07-08 - Rating: 5)
Audrey was extremely helpful and very knowledgeable of everything! Highly recommend coming here for financing or refinancing.

Review 53 (2023-04-17 - Rating: 5)
Customer service from Brittany was very helpful and informative. It was a fun banking experience!

Review 54 (2023-01-04 - Rating: 5)
The member notice my distress and called me in to provide updates on my accounts to share transactions had followed deposits. excellent!

Review 55 (2017-04-07 - Rating: 4)
This was my bank for 15 years. Sometimes this branch has a manager that can be very rude. Not sure if she is still there. Most of the time friendly and helpful.

Review 56 (2023-05-26 - Rating: 5)
Truly appreciate Brittany for making the extraordinary effort to assist me in resolving the issue with my accounts. She deserves 10 stars 😊😊

Review 57 (2023-01-23 - Rating: 5)
Made me extremely happy that I went through them. Brittany was SO helpful!! Much thanks.

Review 58 (2023-01-20 - Rating: 5)
Anabel was very helpful and informative. Looking to open an account and she supplied me with the information I needed.

Review 59 (2023-05-22 - Rating: 5)
Recently I was helped by Cortney at Welby, she was very efficient, knowledgeable and helpful. I really appreciated her help😊

Review 60 (2023-08-16 - Rating: 5)
Courtney was polite professional and took care of all my needs it was a plesure

Review 61 (2023-11-02 - Rating: 5)
Gabriel was awesome!! Saved us so much time and energy!

Review 62 (2023-01-23 - Rating: 5)
She was very funny & great! 5*

Review 63 (2023-01-13 - Rating: 5)
Awesome service with Audrey today! Much thanks!

Review 64 (2023-04-05 - Rating: 5)
Brittany was so helpful and awesome to work with!

Review 65 (2023-01-30 - Rating: 5)
Everything went well very satisfied with Cortney assistance today

Review 66 (2023-01-20 - Rating: 5)
Brittany was very helpfu! Answered all questions in detail.

Review 67 (2023-11-21 - Rating: 5)
Audrey did a great job

Review 68 (2023-01-13 - Rating: 5)
Brittany was very helpful and meticulous about getting my several accounts accurate, working through her lunch hour. She reminded me that my Wellby accounts provided insurance for my cell phone. Thanks, Brittany!