Velocity Credit Union (Downtown branch & ATM)

Located in Houston, Texas

Address: 705 E 12th St, Austin, TX 78701, United States

Phone: +1 512-469-7000

Rating: 3.8

Services

Identifies as women-owned
Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-24 - Rating: 5)
We talked with Fran Santa Ana at the E. 12th Street branch in Austin and she was wonderful! We had a lot of questions about planning for the future and she was helpful and informative. We also appreciated her warmth and humor especially as we were dealing with some very delicate and personal issues. We recommend her and Velocity highly!

Review 2 (2025-02-22 - Rating: 5)
Have been banking here for over 30 years and have never had an issue. They have always done right by me and taken care of all my needs. Cesar Flores just made getting a replacement card so easy!

Review 3 (2025-02-20 - Rating: 5)
Cesar Flores was great and was able to fix my problem. Throughout my issues with my account. I would recommend him to any future clients that bank with velocity credit union.

Review 4 (2025-02-22 - Rating: 5)
Visited the 620 location today for the first time in many years. Despite the road configuration changes, it was still accessible. The staff was friend and as efficient as ever, shout out to Cesar for the excellent service!

Review 5 (2025-02-07 - Rating: 5)
Had delightful experience working with Cesar Flores who helped me handle my home purchase over two visits. He was polite, thorough, friendly and informative. Hope to see others enjoy the same experience.

Review 6 (2024-11-26 - Rating: 5)
I had velocity for two years i enjoyed their friendliness. Had to close my account and spoke to Cristina. She was very friendly very helpful and funny. She is out of this world and we need more people like her in this world. Thank you Cristina for being so kind.

Review 7 (2024-11-14 - Rating: 5)
Ive been with Velocity for 20+ years (back when they were UMFCU) Ive never had any issues with this credit union. They are easy to work with and there is always a live person to help you when you need help with your accts. Today I met Christina at the South Austin Branch, she was professional, showed me my options, explained in detail what I could expect and she was most of all very kind. Experiences like this are why Ive stayed with Velocity for all these years. If you go to the South Austin Branch ask for CHRISTINA!!

Review 8 (2024-11-19 - Rating: 5)
I visited the south location on Slaughter & I-35 to get help with an old account. Jacquelynn was such a delight to work with. She had to really “dig” for the information and went above and beyond to get what I needed. She even made a call to another coworker, Valerie, in which they collaborated to get my information. I just wanted to take the time to THANK YOU both for being patient, helpful, and understanding of my inquiry. It’s much appreciated when GREAT CUSTOMER SERVICE is given! Stay blessed Ladies-

Review 9 (2025-02-12 - Rating: 5)
I went into the Velocity bank in Round Rock and worked with Cesar Flores and was very impressed with his professionalism and knowledge. I have banked with Velocity for many years and have had great experiences with them.

Review 10 (2024-10-09 - Rating: 5)
Ms. Candie was very patient and knowledgeable about my concern on financial loans. She even contacted the leanding manager Mr Joe Lee, who also took his time to listen and explained every questions I had. Thanks to each of Velocity servers member that made it all possible for my needs. Ms. Phyllis

Review 11 (2024-10-18 - Rating: 5)
Jacquelyn at the Southpark Meadows branch was amazing today!! She took care of my card issues and also told me about the rewards card. She even assisted me when the banks computer thought fraud was going on with my account while at the branch! She made what would have been a major headache for me something I didn’t even have to think about!! She is worth 10 stars but all I can give is 5.

Review 12 (2024-07-29 - Rating: 5)
I have been into the location off Slaughter and I35 multiple times in order to get help with a variety of issues. On every occasion I was helped by Cristina Cabrera. She has been one of the most patient and helpful individuals I have had the pleasure of working with in the numerous banks and credit unions I have been a member of. Not only was she always willing to listen and understand whatever was going on, she would immediately be looking and offering up solutions or explanations. If there were ever times when the answer was not obvious or easy to get to, she would spend the time to find whatever information she needed in order to help. In most cases it was an issues that wasn’t directly in her control and every time she managed to find a way to push towards a solution even if it meant educating me with the resources needed to solve my own issues. Because of her and the experience she continues to provide, any time I need help I welcome walking into this store resting easy knowing I will have someone in my corner ready to help me out. I thank her and Velocity and would recommend them if they would like a great user experience.

Review 13 (2024-10-28 - Rating: 5)
We were just assisted by Jacquelyn at the South Park Meadows location. She was incredibly kind and helpful. She made a seemingly stressful day so much better. She provided TRUE CUSTOMER SERVICE! Thanks Jacquelyn!

Review 14 (2025-02-24 - Rating: 5)
Very good service. Went to another institution and they would not help me. But I was received with open arms at Velocity by Cesar Flores

Review 15 (2025-02-13 - Rating: 5)
Starting up a business is not an easy process ,but Cesar F.make the banking part of setting up my business really easy ! He made it clear what I need to provide !

Review 16 (2025-01-16 - Rating: 5)
Cesar is far more the most helpful service representative I have had the to pleasure to work with in all my years of banking with velocity.

Review 17 (2025-02-18 - Rating: 5)
Mr.Cesar Flores was very helpfulAm a dinosaur on technology he help me find and erased from the subscription app who’s taking money out of my account and make sure that won’t happen again

Review 18 (2024-10-01 - Rating: 5)
I visited the Slaughter Lane location this morning and Jaquelynn Mosqueda helped me with my account and I was out the door within minutes. She was very friendly and helpful. Keep up the good work.

Review 19 (2024-08-05 - Rating: 5)
Cristina Cabrera is an excellent member service representative. She is very knowledgeable in her field. Someone tried to hack my account. She new exactly what to do and she took her time investigating the issue. I will highly recommend her to everyone.

Review 20 (2025-01-28 - Rating: 5)
Cesar was amazing! I cannot thank him enough for the help going out of his way to help me! Exceptional to say the least!

Review 21 (2024-02-27 - Rating: 5)
I am extremely pleased with all Velocity Credit Union locations, staff and services. I love that I get paid 2 days before payday. With other institutes, I had to wait the entire weekend before getting paid. I know they will say the comptroller is controlling the funds to be released, but trust me, Velocity is great on the 2 day advanced payment. Also, the customer service is wonderful and accommodating. They are thorough in explaining things to me and I leave the phone call very satisfied. I highly recommend Velocity Credit Union!

Review 22 (2024-07-03 - Rating: 5)
I had the most delightful visit with Candy today. I had problems with my account and debit card. She handled them like a champ. She also made me aware of Term Share Certificates , Im just glad I went in there today because I had no idea. Thank you Velocity for such a fine employee.

Review 23 (2024-05-10 - Rating: 5)
I was trying to apply for a debt consolidation loan, and I could not get approved through anyone else for the amount needed. I have a vehicle loan with Velocity Credit Union, so I decided to apply for a loan with them. I was approved immediately for the lowest interest rate anyone else was offering. The whole process was so simple and easy, and I received the funds same day! I cannot thank Velocity Credit Union enough for all their help.

Review 24 (2024-08-08 - Rating: 5)
Went to S/B branch on Slaughter to open up a savings account. Cristina was very helpful in helping me with all my questions and concerns. I went in to just open up a savings account but after talking to Cristina, I opened up a checking account as well! Velocity has a great asset in Cristina!

Review 25 (2024-11-18 - Rating: 5)
Went to the downtown branch for help with joint accounts. Fran sorted everything out and explained the issue. She was patient and thorough.

Review 26 (2024-11-24 - Rating: 5)
Christina was very informative with all the questions I asked and was in the process of training during our meeting she was very detailed about procedures but also still attentive to me as the customer

Review 27 (2024-05-24 - Rating: 5)
Crystal Garza is amazing! I was really in a tight spot and she listened to my concerns and went above and beyond to assist me. Customer service is a lost art form but it’s really good to see it’s important to her. I’ve been with Velocity since 2008 and now will never leave. Thank you Crystal!

Review 28 (2024-10-28 - Rating: 5)
Jacquelyn went out of her way to help with online banking and redeeming rewards…always smiling and a great greeting when we visit the branch!!

Review 29 (2024-08-14 - Rating: 5)
I have been with this bank for years and I have always loved the service but today Donna saved me! She was the sweetest and most proficient teller Ive ever had the pleasure of working with. Thank you, Donna!

Review 30 (2025-02-11 - Rating: 5)
Cesar Flores was awesome, helped me get everything in order after my cars was stolen. Thank you Cesar!!!!!

Review 31 (2024-04-01 - Rating: 5)
I left Velocity for a short while for a checking account at Amplify. While Amplify is zero fees, their lending department has a lot that needs to be done to improve. Velocity has my car note, and a personal loan. Recently, they assisted me with getting a new master card with a great zero % rate for balance transfer. I will be out of debt soon, aside from my car and it is because of Velocitys guidance and help. I have moved my checking account back to Velocity. Its good to be home, I have been a member since April of 2015.

Review 32 (2024-05-03 - Rating: 5)
CANDIE!!! She is awesome. When I went to the location, it was packed... then she came out and asked about the services we wanted and it just so happened I was the only one who could work with her. She was kind, patient, charismatic, and very detail oriented. She processed all of my documents in a timely manner and they were accurate which is the most important thing when you are dealing with money. WAY TO GO CANDIE!!

Review 33 (2024-01-17 - Rating: 5)
Here at Velocity the customer service is Triple A EXCELLENT and I especially want to say Fran is great, I would recommend anyone to go to her for services, the way she explains things is very informative. She got me approved for a credit card and helped me learned things about my credit, she was very patient and very nice. Velocity is most definitely the best credit union. Everyone is like family here.

Review 34 (2024-04-19 - Rating: 5)
I have received nothing but excellent customer service from my interactions with Velocity employees. The professionalism, knowledge and personal service Ive got from Candie, TT and Fran was exceptional. I highly recommend Velocity as a great place to do business.

Review 35 (2024-06-13 - Rating: 5)
I have been having issues with phishing and attempts to steal my information and used my account fraudulently. But my AMAZING personal banker Candie has helped me each time! I absolutely love Velocity CU! She needs a raise!

Review 36 (2025-02-18 - Rating: 5)
César was great! Helped me with my loan questions!

Review 37 (2024-08-14 - Rating: 5)
We had a rather complicated transaction to complete, setting up an account and other details. We worked with Fran who was super friendly and super helpful. Highly recommended!

Review 38 (2023-12-19 - Rating: 5)
I have nothing but great things to say about you all. Very professional, but most of all so kind, helpful & patient with me. Starting with Donna, Fran, Chrystal & Phil.& Sarah with me on the phone. I applied for a Holiday loan. Again everyone so helpful & really working hard for me to get approved.& I was! What a blessing.Again all very professional & I always recommend family & friends to this bank.Also like to thank all tellers they all know me by name. & thats a great feeling.

Review 39 (2024-06-29 - Rating: 5)
I would like to thank Mz Jaquelynn from the slaughter lane branch for her GREAT customer service. I was having issues with my Zelle ~on the 3rd visit I was ready to give up~she kept on working on it until it finally got resolved. I’m so grateful for her persistence and patience. She is awesome!!One thousand stars to ya😉

Review 40 (2023-08-31 - Rating: 5)
The first car I was ever able to finance was because of these folks. They are amazing and helpful. I am rebuilding my credit line due to a...hiccup in my life and once again Velocity is helping me to buy out my lease so I can keep my new truck I seem to be in love with! Nothing but love for this Credit union. Danielle Harris was the Manager that helped me out the most. Thanks New Hope Drive Velocity!!!

Review 41 (2024-02-27 - Rating: 5)
Ms Fran, was very. Professional friendly, and she took her time with answering my questions, and then helping me with what I needed to accomplish on this visit. What I also liked she reached out to other depts to answer some other questions had. Business transaction went smoothly.I would recommend velocity cu and Ms Fran to anyone looking for a place to do their banking

Review 42 (2024-09-18 - Rating: 5)
Ginny was super helpful today by taking the time to explain how to access my rewards account. Bonus cash from points was added to my account. Thanks Ginny!

Review 43 (2024-12-11 - Rating: 5)
Excellent people at this location! Love my bank! Jaquelynn helped me today and was friendly and helpful. Thanks! 😊

Review 44 (2024-06-01 - Rating: 5)
Had a phenomenal experience with Martin at the Round Rock branch! He got us in and taken care of in under an hour despite the fact we brought him a lot of tasks to complete! It was so easy and he did a great job of being personable and professional. Thanks, Martin!!

Review 45 (2024-12-17 - Rating: 5)
Thank you for the help on my accounts today. Cesar F was very helped me with several request today and did it without hesitation. 👏👏👏

Review 46 (2024-03-22 - Rating: 5)
We went in to talk about our auto loan and Candie made sure we were well taken care of and gave us all the information about our loan we needed. She went way above and beyond to get the answers for us and made sure we didn’t leave until everything was squared away. We will most definitely be doing business with her only.

Review 47 (2022-12-23 - Rating: 5)
Ive been banking with Velocity since they were Austin Municipal Federal Credit Union, about 25 years now. Their staff is top-notch and professional. Their services unmatched. They have my mortgage and any other major transaction I make. I trust them explicitly. I share my goals with them, and theyve helped me achieve them. Velocity is the Best Banking experience for my money! Thank you Velocity for your outstanding service!

Review 48 (2024-12-06 - Rating: 5)
Martin Whitener was very friendly and helpful, took care of our issue in just a few minutes!

Review 49 (2022-06-02 - Rating: 5)
As a member of 7yrs I have to say Velocity has been an excellent bank. I have not had any negative or poor customer service from them EVER. Any questions Ive had were always answered right away and any issues were handled immediately. They are very polite and I have gotten A couple of loans with them and have no problem from start to finish. The process was simple with fast approval. Velocity has been there when I needed them and I am so proud and pleased to be a customer for life. Thank You Velocity.

Review 50 (2024-01-02 - Rating: 5)
I came in to do some backing stuff to figure out my finances. Wonderful people and atmosphere.Fran was a huge help with helping me understand my situation.Id recommend VCU to anyone looking for an easy to deal with credit union.

Review 51 (2022-11-03 - Rating: 5)
Ive been with Velocity Credit Union since 2007. Im pleased with how well they handle their business. Their online banking is the best that I have used. The staff is knowledgeable and diligent. I used Velocity for an auto loan that went flawlessly. I only wish they had an office in the town where I moved. I continue to use Velocity because they are so good. If I need to go to a branch, I make the trip back to Austin. That only happens on special occasions because of how much banking I can do using Velocitys online services.

Review 52 (2022-08-19 - Rating: 5)
Getting my vehicle loans transferred to Velocity was quick and easy. The gals in the loan department made everything painless and easy to understand.Customer service answers my messages in a timely manner and Im never left asking follow-up questions. Im very happy with my bank!

Review 53 (2024-07-29 - Rating: 5)
Candie, went out of her way to help me. I was going to wire 40k to a dealership company in, Arkansas, but I wasn’t sure if it was legit n she told me to get a cashier check instead of wiring 40k to someone I didn’t know. So we this being said, I felt good about her suggestion.Want you to know that with her help I won’t loose my money in case this company isn’t legit.

Review 54 (2024-02-06 - Rating: 5)
I have Velocity for over 20 years I believe. I have been very happy with all services!!! Thank you.I wish they would move to different states though. I don’t even live in TX. I live in LA. and fixing to move to another state!!! You’re not there either more N.E. Area.

Review 55 (2024-01-04 - Rating: 5)
I love this credit union. There are numerous benefits and rewards for being a member. It is easy and simple to open and maintain an account or multiple accounts. You have questions they have answers. Custom service is top tier!!

Review 56 (2023-05-16 - Rating: 5)
I have been a member since 1995 when VCU was still AMFCU. I have since moved out of state but have maintained my accounts. This past week my auto policy was cancelled due to a utility automatic payment that was deducted from my account twice causing my account to be overdrawn. After numerous calls with the utility company, bank, and insurance company, all was resolved today, thanks to amazing customer service from VCU, particularly a rep named Mosh. They stayed on the line with me and my insurance company and ensured that all information from the bank was provided before they left. Thank you again for always providing great customer service!

Review 57 (2023-06-17 - Rating: 5)
I recently became a member of velocity & one thing that stood out to me is how the service is more human, like the old days. I have had contact with persons at the branch twice & both times they were super helpful & patient with my loading of my new app, setting up my account on my I pad & the employees there gave me a faint reminder of a style of customer service that is long gone.

Review 58 (2025-01-30 - Rating: 5)
Cesar is great, loved his attitude and professionalism.

Review 59 (2023-03-01 - Rating: 5)
I’ve been with Velocity Credit Union since purchasing my car in 2020. Any time I call I’m met with respect, professionalism & kindness. Paige in the Loan Extension department & James in Collections have helped me through some difficult times & I am forever grateful.

Review 60 (2015-08-04 - Rating: 5)
I am beyond satisfied with the services provided to me by Velocity and its staff members. Every one is always friendly and prompt. Not sure why people are having trouble paying loans on line. Their app is a super convenient way to deposit checks, transfer money and pay loans. If you are smart phone proficient then this bank is basically open 24 hours in the palm of your hand. They also offer free notary services which I use regularly. Shout Out to Brodie Oaks Crew!!! Best CU ever! (Member since 2011)

Review 61 (2022-06-10 - Rating: 5)
I have been with Velocity for over twenty years and appreciate their service. Online I utilize the downtown branch. I really enjoy the convenience of online direct bill pay. When in town I utilize the Braker Lane branch. It is clean, neat, friendly, cool, great drive through and great service. I kept my account when I retired and moved out of state because of direct pay services.

Review 62 (2023-12-21 - Rating: 5)
My mom fell victim to a scammer and she almost lost her entire savings. Fran at this branch immediately jumped into Hero mode, got her accounts squared away, and totally saved the day. So grateful for the staff here!

Review 63 (2023-11-27 - Rating: 5)
Damian Garcia mata, gave me Great Customer Service, very Professional and Curtious, he exeplfies what a customer service rep looks and act like!!!!! I look forward to coming back into the Bank, I will recommend this Bank to friends because of Great Customer Service

Review 64 (2022-11-05 - Rating: 4)
I give 5 stars for the quality and friendliness of the service I receive from all the people with whom I interact. I take away a star for overall policies that lead to VCU not meeting all my needs all the time that require me to maintain accounts elsewhere. that being said VCU is a first rate CC and I highly recommend for local banking needs. A great place for a young person to start their first banking experience. The lack of 2way shared-branch banking, reduced hours & no drive-thru at the convenient location for me are my complaints which certainly does not apply to everyone.

Review 65 (2023-03-17 - Rating: 5)
Love Velocity! Staff at the S. Lamar branch & also the Downtown branch are always friendly & helpful. For example, at the S. Lamar branch, one of their tellers let me know if I put my savings in their money market, Id make much more in interest. Just a simple thing like that. Their online banking system, I think, is awesome. So easy to use. I used to bank at Austin Teleco, somebody hacked into my accounts & stole $3000. Do you think even one person from that bank reached out to me? Crickets. I knew then it was not the place for me.

Review 66 (2021-08-21 - Rating: 5)
I had the best customer experience ever with Crystal G. Asst. Mgr. in the downtown branch. Crystal went out of her way to help me. She currently is using a Medical Scooter for a leg injury and she got up repeatedly to fulfill my customer service request. Crystal was so polite, friendly, knowledgeable and eager to help me. She provided exceptional customer service. I will always return to Crystal for customer service for my banking needs because she is the BEST. She truly went out of her way to help me find the currency I needed. THANK YOU VERY MUCH CRYSTAL!!!J.B. The Star Customer

Review 67 (2024-02-24 - Rating: 5)
Fran at the downtown location and Maria at operations worked relentlessly to get me a stop payment on an unauthorized $10k charge. I am so thankful to them for their hard work and diligence!

Review 68 (2025-01-23 - Rating: 5)
The application for a loan was quick and easy with a fast approval

Review 69 (2023-02-23 - Rating: 5)
Velocity helped me by giving me a fairly low interest loan to pay off some very high interest dept when I couldnt get a reasonable loan anywhere else. Saved me thousands of dollars. So grateful they were able to help me and it has made my life better.

Review 70 (2022-05-24 - Rating: 5)
Hello I was at the Velocity slaughter lane branch today. I had many questions and need help with my reward points, and on live pass word banking . Fran was very professional and knowledgeable in all the areas. I am glad I had Fran to help walk me through this transaction. I would be still attempting to do these functions , if it wasn’t for Frans expert assistance. Thank you Fran and Velocity . I have been a member for over 45 years . No better banking establishment in Austin.

Review 71 (2014-10-15 - Rating: 4)
Other reviews of one star surprised me and havent been consistent with my experience at all. I have banked with Velocity CU for years and have always found their services to be friendly, helpful, and convenient. The only reason that I didnt give them 5 stars is that there is sometimes a 15-20 minute wait when you go in to speak with someone in member services. Id much rather bank with a local community based credit union than with a megabank.

Review 72 (2019-09-20 - Rating: 5)
I don’t normally leave reviews, but I just had to this time. I had bad credit and a vehicle, I had co signed with an ex, repoed. No lender would give me a time of day to get a new vehicle because I was in need of one, but velocity did. After over a year and a half of making payments on time, I tried refinancing my vehicle other places like RBFCU and security service, to get cheaper payments. Didn’t think about refinancing through velocity until recently. They approved me and my interest rate went down I’ve 4%! That’s a lot for someone who has a high interest rate. They have helped tremendously! Of course you have to do your part with building up your credit. Every time I have an issue (mainly because of me) they resolve it. Great customer service every time! Highly recommend!

Review 73 (2018-04-26 - Rating: 5)
Corey in the Lending Department in Austin is amazing. Me and my husband are rider to rider purchasing a 2013 Victory. The seller along with us live 4 hours away and per bank policy long distance loans have to be signed in person both seller and buyer at bank branch. That is ridiculous and they are definitely stuck in the dinosaur ages. After getting frustrated and requesting to speak to a manager i talked wumith Corey. He has done everything to make it to were we could complete the purchase online and over the phone. Hes very nice and thorough with max details. We also have my car through VCU and i have always had a pleasure working with them. Good rates and awesome customer service. I have had one bad experience with a rude phone rep but the rest has been an excellent experience. I will be referring others.

Review 74 (2023-10-11 - Rating: 5)
I have been a member since the mid 80s. They have always treated me good. When I lost my wife they corrected my account with no issues and were very sympathetic.

Review 75 (2020-08-19 - Rating: 5)
I would just like to say I am truly excited to be using velocity for my vehicle loan. I had a major issue occur in my life an spoke with Gwen who truly helped me out she took alot of pressure off of me. Made me feel everything would be ok. They truly make you feel like you matter I would not choose any other company to deal with after this. Thank you Gwen an velocity for being a true credit union that cares about your customers.🙌

Review 76 (2025-02-03 - Rating: 5)
César is absolutely amazing! Very helpful!

Review 77 (2018-04-19 - Rating: 5)
Vickey in the Loan Department at Velocity CU has been amazing to work with. I had questions about the possibility of flipping a home and/or buying a second home and needed a knowledgeable banking partner related to this. She took her time with my many questions and truly guided me on track with her knowledge and patience. She stated she was available to help with any questions I may have. I highly recommend Velocity CU as we have also received a home equity loan from them in the past and they have been superb to work with.

Review 78 (2018-02-07 - Rating: 5)
I should have switched years ago!! I was with Bank of America for years and they are just this gigantic entity that could care less, I knew my business absolutely did not matter to them. My very first experience at Velocity Credit Union on Slaughter Lane was beyond my expectations! JESSE H was phenomenal. He greeted me immediately, initiated my paperwork efficiently, answered allll my questions (yes, Im that girl!), and made me feel right at home. Not to mention he was lightening fast!! Jesse was friendly and accommodating. Jesse and Velocity did in one day, what Bank of America could never do in 13 years. Kudos! Looking forward to a long relationship with Velocity!

Review 79 (2024-02-02 - Rating: 5)
I LOVE MY VELOCITY CREDIT UNION! They have always been there for me over 20 years of being a member. I have received excellent customer service and lots of help along the way with business advice.Thank you Velocity

Review 80 (2016-02-11 - Rating: 5)
I dont understand why anyone would trash Velocitys customer service, whether on the phone, at the drive-up, or in the lobby.During my nearly two decades of banking with this credit union, I have always been treated in a friendly, courteous, respectful, and professional manner. These employees get nothing but a :) from me.

Review 81 (2023-09-18 - Rating: 5)
Fran at the downtown branch got my Zelle service straightened out for me. Fast, professional, and quality customer service. Ill ask for her next time I go in.

Review 82 (2025-01-16 - Rating: 5)
Cesar has helped with all the business questions I have had

Review 83 (2020-07-19 - Rating: 5)
I would like to thank Angel Member Services for thanking the time to listen to my concern about sending information to the credit bureaus. He was able to investigate and follow thru to make the necessary corrections. Velocity has an awesome employee that goes above and beyond in helping its members.

Review 84 (2024-07-30 - Rating: 5)
I have been attempting to fix my login for 2 months and this nice lady was amazing, polite and helpful.. So grateful

Review 85 (2022-09-05 - Rating: 5)
They are a wonderfully helpful bank!! Nothing bad to say. If I had only one area of improvement Id say the Autobanking portion could be a little easier. You have to move to a different website and then it becomes a little cumbersome. But even that is such a wonderful time-saver. Thanks!

Review 86 (2020-03-13 - Rating: 5)
We’ve been with Velocity CU for almost 20 years for both personal and business accounts and really like them. The people at the downtown, Ben White@Lamar, and N IH35 have always been professional, quick, and super helpful with business services like notary and other offerings.The web tool works fine for account management and bill pay.

Review 87 (2024-03-14 - Rating: 5)
Velocity CU is a prayer answered. Very customer-oriented, friendly, sincere, and professional! I will be a member for the rest of my life. Thank you Velocity CU.

Review 88 (2018-09-19 - Rating: 5)
Super-easy experience applying for a loan. I heard back from Corey within 24 hrs, and he explained everything to me before sending the docs. Exceptional service, and the reason why Velocity has been around so long!

Review 89 (2019-09-10 - Rating: 5)
My banking experience was awesome today as usual. Lance was very helpful with reopening my closed account. Very friendly and talkative. I would highly recommend Velocity to anybody needing to open a bank account in the future.

Review 90 (2022-10-07 - Rating: 5)
I was able to refinance my car with Velocity at a very positive rate and I love their online platform. It is a great Credit Union.

Review 91 (2024-03-07 - Rating: 5)
Fran assisted me with setting up my debit card, offered me a credit card. She was very kind, helpful, and professional..

Review 92 (2022-11-21 - Rating: 4)
We opened our account with Velocity Credit Union Round Rock branch since the early 90s and they have served us well without any problem and we feel secure with them. Our son also opened his account here about 5 years ago.

Review 93 (2021-12-28 - Rating: 5)
Been with Velocity for years and always had great service with them. Ive been impatient at times, but theyve always been pleasant and helpful. Clean facility. Atms in convenient locations. Easy online resources. Highly recommend.

Review 94 (2024-03-13 - Rating: 5)
Fran offered great customer service and the Tellers are always on point! My Mother loved this place, time for me to experience why

Review 95 (2023-09-06 - Rating: 5)
Wonderful staff, nice and clean building. Was greeted with a big smile as soon as I walked in. Evelia was amazing and very kind. Great Credit Union

Review 96 (2025-02-05 - Rating: 5)
Great customer service , easy to navigate website.

Review 97 (2023-11-02 - Rating: 5)
Velocity has been one of the best banks to help us get a loan when our ac went out. Thank you Velocity

Review 98 (2022-09-14 - Rating: 5)
Been with Velocity for many, many years. Always helpful and great customer service. Their mobile banking system is very convenient. Highly recommend them.

Review 99 (2024-09-10 - Rating: 5)
Velocitys website is easy to navigate and their customer service is helpful.

Review 100 (2024-02-01 - Rating: 5)
Fran is an awesome lady. She took care of me. You got a promoter to the vice president of the bank .

Review 101 (2016-07-02 - Rating: 4)
I Love Velocity and the customer service is great.I would just love that if I need to deposit money through the ATM the money would go in that same minute, in case I need to make use of it immediately. Besides that great job.I love banking with you guys 💰

Review 102 (2022-11-07 - Rating: 5)
I love Velocity CU--been with them for years and theyve spoiled me for other banks or credit unions with their stellar service!

Review 103 (2024-03-26 - Rating: 5)
Fran is so very kind and patient. She is very professional, and again very patient. Many many kudos to her and thank you very much.

Review 104 (2022-05-12 - Rating: 4)
Velocity people are awesome. great service great personel. The only reason for 4 star is that I cant see my personal and business account at one place together.

Review 105 (2019-03-27 - Rating: 5)
A credit union that actually cares and wants the best for their members! Great loan options, top notch customer service, and trustworthy staff. I’ll always recommend Velocity!

Review 106 (2024-08-22 - Rating: 5)
Cristina is Awesome!! Saved me from scammers twice now.

Review 107 (2021-07-07 - Rating: 4)
There was a Cpi put on my auto loan account unnecessarily. After calling and speaking with customer service I was assured they would look into the matter and correct the issue. They did. Problem resolved.

Review 108 (2024-04-18 - Rating: 5)
Cristina is always a pleasure to work with! Thanks for your consistent great service (:

Review 109 (2024-07-24 - Rating: 5)
I love this place its fast and the workers are there friendly and there when I need help have got financing from them many times

Review 110 (2020-07-08 - Rating: 5)
Angel provided exceptional customer service and patience when I called multiple times concerning fraudulent debit card charges. I appreciated his professional demeanor!

Review 111 (2024-02-29 - Rating: 5)
After 40 years banking at Velocity Credit Union, I would not consider using any other financial institution.

Review 112 (2024-02-01 - Rating: 5)
Fran was very helpful with my issues very pleasant i would rate her a 20 if i could people at braker branch are rude

Review 113 (2016-07-19 - Rating: 5)
We were in the market for our 1st car and they were the only ones to finance us. They have been so helpful and beyond understanding. Would definitely buy 2nd car with them!

Review 114 (2017-05-06 - Rating: 5)
AWESOME EXPIERENCE ON 2 CAR LOANS AND 1 PERSONAL LOAN!!! I LIVE 6 HOURS AWAY BUT THIS IS TRUELY MY BEST BANK FOR BUSINESS MY PARENTS USED THEM TOO AND GOT THE SAME EXPIERENCE!!! I LOVE THEIR GREAT CUSTOMER SERVICE , THANKS ARTURO AND OTHER PERSONEL THAT HELPED ME OUT .

Review 115 (2024-04-14 - Rating: 5)
The best Credit Union ever, has helped me with all my banking needs

Review 116 (2023-06-13 - Rating: 5)
Greatm service and great bank. Easy to apply and obtain loans and access accounts both online and using their app

Review 117 (2023-03-24 - Rating: 5)
Been a member for 17 years and have yet to have a problem. Great bank, friendly staff, and easy to navigate tools.

Review 118 (2022-09-24 - Rating: 5)
I have been a member since 1986, absolutely the best bank, they take good care of me and my interests

Review 119 (2023-12-06 - Rating: 5)
Ive been a customer since 35+ year. Would highly recommend. Great service products and super friendly service.

Review 120 (2022-05-31 - Rating: 5)
Ive had the best customer service and experience with this credit union. So glad I became an member 11yrs ago!

Review 121 (2022-12-07 - Rating: 5)
Have used this credit union for over 20 years. Have always had great service and locations are extremely convenient!

Review 122 (2022-08-15 - Rating: 5)
Share secured loans offer good interest rates. Like ease of using website to make loan payments!!

Review 123 (2019-12-13 - Rating: 5)
OK so I dont bank there but man, I sure love their commercials. That actor (looked him up, Bill Wise) is a hoot. Its super funny and creative.

Review 124 (2024-02-01 - Rating: 5)
I use the credit unions online banking (not this branch), and it works quite well for me.

Review 125 (2019-11-06 - Rating: 4)
Updating my review to positive. Online banking is best. Customer service is slow but very polite and effective.

Review 126 (2024-07-31 - Rating: 5)
Great People to work with when needing help with online banking

Review 127 (2021-11-08 - Rating: 5)
I have been with Velocity for about 5 years. Best Customer Service Ever!!!receive the Best customer service ever.

Review 128 (2022-12-09 - Rating: 5)
Fran help me when I visit the branch to open my new checking account, she was very profesional and did all the process very pleasant.