ValueBank Texas

Located in Houston, Texas

Address: 9710 Mason Rd, Richmond, TX 77407, United States

Phone: +1 281-202-0400

Rating: 4.5

Review 1 (2022-08-15 - Rating: 5)
My husband and I love doing business with Value Bank. The knowledge and expertise of all the staff along with the good ole hometown customer service we receive at EVERY visit makes banking at Value Bank so pleasurable! Lana and her staff in Richmond are great!

Review 2 (2020-09-03 - Rating: 5)
The Richmond branch is definitely, “Personal Banking at its best. They remember your name and are consistently considerate and quick with my transactions. Every time I have called needing assistance with online banking or one of my accounts, they take the time and make sure all my questions are answered. I’ve even seen the Branch Manager out at the drive through disinfecting the canisters and buttons. I definitely recommend Value Bank, Richmond. A local bank with high customer service values.

Review 3 (2021-04-26 - Rating: 5)
This Value Bank of Texas branch, Lana and the rest of the employees has got to be the best of ANY bank in the world!! Their customer service is beyond the best and they treat you like family. They are always willing to help you with anything you need. I just can’t say enough about how much I appreciate a bank with this kind of customer service. 💖

Review 4 (2021-05-10 - Rating: 5)
By far the best place to bank! Every staff member knows your name and they take the time to get to know you on a personal level. They are always upbeat, have great attitudes and treat everyone like family. What other bank would take the time to call you on your birthday or ask about your sons soccer game? Pretty sure no other bank goes that extra mile. The customer service cannot be beat. Im so happy we found Value Bank - what a great group of people!

Review 5 (2022-11-18 - Rating: 5)
I have enjoyed banking with Value Bank Richmond for several years. Lana is Top-Tier! Professional, personable and pleasant. When I go into the branch the tellers are attentive and friendly.

Review 6 (2022-07-28 - Rating: 5)
This branch of ValueBankTX is wonderful; beginning from Lana, the manager, and ALL the staff. They are ALWAYS very professional and helpful. I enjoy banking here and I will recommend this branch any day any time. They deserve ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Review 7 (2021-06-04 - Rating: 4)
Great service and everyone at the branch remembers your name and are quite helpful if you have a problem. I don’t care for the monthly service fee on the business accounts but other than that, no problems. I left the big box bank for ValueBankTX and it’s been a great relationship since.

Review 8 (2019-07-18 - Rating: 5)
I switched my business and now my personal banking to Value Bank after being with another locally owned bank that had sold out to a larger corp. I love the personal service they give you and everyone there even knows my entire family by name when they step foot in the door as well. They have truly earned all of my business.

Review 9 (2021-04-30 - Rating: 5)
We have been banking with Value Bank Texas, Richmond branch for last 5 plus years.This Bank/Branch has provided us exceptional service with smile.If your purpose is to Bank where you get most commonly sought Banking services, then you should be here.Ms. Lana and the entire staff has been very helpful to us at each and every visit.We recommend this Bank/Branch to all our friends and family.Appreciate your Assistance the staff here at Richmond. Thanks a bunch.

Review 10 (2022-08-16 - Rating: 5)
I had the best customer service experience of my life with Lana and her team at the S. Mason branch . It was a very professional and smooth relationship throughout my MSB account opening processes . The team there are very cordial, friendly, knowledgeable and highly professional. I will definitely refer my friends to bank with Value Bank Texas. I strongly commended S. Mason branch for their exceptional customer service relations.Ademola Orekoya

Review 11 (2021-04-23 - Rating: 5)
Value bank Texas has been wonderful to me since day one. They know me and my family and we are so happy.Lana and her staff are awesome, very professional and hard working employees.I’m never leaving them.

Review 12 (2021-05-08 - Rating: 5)
You can’t beat the customer service here!! Everybody here knows your name, calls me on my birthday, and gets my money in correct denominations!! At Chase or WF, you’re just another number to them. But at ValueBankTX, the really do value you and they will treat you like you are their only customer!!! Keep up the good work!!!

Review 13 (2023-09-13 - Rating: 5)
Great service. When I had a issue with the atm where it wouldn’t dispence the bills they assisted me in filling out the forms, and I got the money credited to my account within 3-4 days.

Review 14 (2022-08-10 - Rating: 5)
This banks treats you like a person, not a number.Lana ,the branch manager will go above and beyond to help you. If youre looking for personalized service, move your accounts here!

Review 15 (2022-08-05 - Rating: 5)
ValueBank Texas has been my bank from the start. Their management and staff are very professional and friendly. I highly recommend banking with them. Also they have popcorn on Friday.

Review 16 (2021-06-03 - Rating: 5)
Great group of folks at the Richmond, TX location. If you enjoy your bank to have a ‘personal touch’, Value Bank provides you just that, all while offering all banking services the larger institutions provide.

Review 17 (2021-06-02 - Rating: 5)
I love my Value Bank! They are costumer friendly, professional, efficient and just nice! When I visit it feels like family!Dr. Deborah Green

Review 18 (2021-04-21 - Rating: 5)
I have awesome experience every time. Staff is always smiling & welcome us. Very helpful. I love it. Keep it up.I will always with Value Bank.

Review 19 (2022-07-16 - Rating: 5)
Best place to handle your banking needs in Richmond. Lana and the staff are awesome. They are always helpful and pleasant to deal with.

Review 20 (2023-02-01 - Rating: 5)
I had a few concerns about Value Bank and the Operations Manager, Ms. Lana did her best to resolve the matter to my satisfaction.

Review 21 (2021-05-05 - Rating: 5)
This bank location has a very nice customer service! Staff is very kind and attentive, specially at drive thru!

Review 22 (2021-07-09 - Rating: 5)
Been with this bank for about a year! Very nice to deal with and excellent customer service.Highly recommend.

Review 23 (2023-01-11 - Rating: 5)
Every time good customer service.we love to do business with this location.Lana is always supportive.

Review 24 (2022-06-16 - Rating: 5)
Excellent excellent service. The customer service at Value Bank goes above and beyond everytime!

Review 25 (2021-08-19 - Rating: 5)
This is the best experience Ive ever had with a bank. They treat you like family.

Review 26 (2022-08-04 - Rating: 5)
Setting up a new account was quite simple with the help of their friendly staff. I am happy having an account there.

Review 27 (2021-05-12 - Rating: 5)
A bank where they know your name. More than a banker, but a good neighbor too. Feels like the best of small town living.

Review 28 (2021-07-23 - Rating: 5)
The employees are always so pleasant and helpful. Great bank!

Review 29 (2022-08-04 - Rating: 5)
Fabian been very very helpful he always ready to take all my deposit I love coming here ❤️❤️

Review 30 (2021-04-21 - Rating: 5)
I find everyone to be attentive and willing to help. They are efficient and thorough. I look forward to a great partnership.

Review 31 (2021-01-06 - Rating: 5)
The staff very nice and professional in there work but the company service customer are the worth looking ever deal it with