United Texas Credit Union

Located in Houston, Texas

Address: 5500 UTSA Boulevard, San Antonio, TX 78249, United States

Phone: +1 210-561-4500

Rating: 4.8

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Cash advance
LGBTQ+ friendly
Transgender safe space

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-04-02 - Rating: 5)
Karina Hernandez was so awesome on handling our auto loan. Karina has helped me in the past with a loan I needed to complete our new home so when I needed an auto loan I immediately considered her and United Texas CU. I have been a member since 1980.I love this place and the people. I would highly recommended Karina for auto and really any type of loans.I have posted our new house and new trees we just had put in and our new car!

Review 2 (2025-01-22 - Rating: 5)
Working with United Texas Credit Union was an absolute pleasure in purchasing a vehicle. I have never had a lender of any organization (bank, credit union, dealer finance, etc.) work so hard to educate and guide me through the process, from pre-purchase through and including post purchase. Prior to purchasing my truck Gordon Chin gave me some helpful ideas to keep in mind and consider while going through the side show of the showroom sales antics and while negotiating the deal, also provided some thoughts on how to speed up the painful process. Another thing I found very helpful was in really looking carefully through the entire sales contract; in doing so I learned that there were dealer added charges that were either negotiable or I didnt agree with or want. It saved me some cash being armed and educated in the process. Gordon and Robert Watkins later worked together in making the loan process simple and quick. If you will be purchasing a warranty as part of your new vehicle purchase process I highly recommend asking about the plan UTCU offers, it is a very comprehensive package and of good value compared to what I was offered by the dealer; it may save you some money. You owe it to yourself to give United Texas Credit Union a call and ask for Gordon before embarking on a vehicle purchase, it made a big difference in my ability to deal with the showroom circus! I will give them more of my business moving forward.

Review 3 (2024-11-10 - Rating: 5)
I worked w Gordon Chin and he fully prepared me in dealing with any out of state dealer when making a purchase on a very low mileage new vehicle. There really is a lexicon or vernacular used by dealers in getting a deal done in their favor. Gordon schooled me on potential tricks in the trade and how to potentially ask the right questions so you make a fair deal. He was very clear in that not all dealers operate to your disadvantage but there are ways and specifics to inquire about, especially when traveling to make a purchase on an Internet Vehicle.I flew out to AZ, and Gordon asked if I knew anyone living in the area that could verify what was in the online pictures, or at the very least have salesperson take fresh photos of the vehicle and send them to me; as so happened I did know someone (through a biz partner in the car biz) that drove to the dealership and verified condition and value in the vehicle. 48 hrs later and, putting $1000 hold on the vehicle, I flew out to make the deal. I actually did not see the 4 scratch about 1/4 above the tail light lens, once my wife immediately spotted it I called the person that inspected it for me right away and it was not there 2 days earlier. The salesman said it wasnt there and the Detail crew the day before said it was not there. I was told it was originally bought there 10 months ago and traded in for a more of an off road style truck, this told to me before I left and I asked the salesmans boss when we got there with the same answer. So then they brought in a little fella that came in and told me he picked it up at an auction and would give me $250 which was his cost to repair the vehicle but it would take a week, that was a non starter as far as I was concerned. Thanks to the pre coaching by Gordon I stopped them from the whole ordeal of going back and forth between managers to see what they could do. Basically, I told them I would take $1500 cash or I would either fly home or get a one way rental and drive home. I had already called home and sent pictures to a body shop I am familar with and a friend that builds and restores show cars and trucks. They both told me they could make the repair between $500 & $750 at the most. The salesman said they would take $1500 off the vehicle price, so I took it and will get it fixed here at home.None of this would have happened without the help of Gordon prior to going out there and making a deal. His rates were they same as the dealers so we had plan prior to financing, I was putting about 1/2 down and he helped me in negotiating that part of the deal also.He will get my business from now on, he made what could have been a very stressful process so much easier.Pick up the phone and give them a call before you start shopping, I dont believe youll regret it, thanks Gordon!!

Review 4 (2023-07-29 - Rating: 5)
Love United Tx, my family and I always use them for our financing as they make it very seamless and easy for their consumers! Gordon Chin helped me obtain my vehicle and was ALWAYS there when I needed my questions addressed and knew every answer with a knowledgeable response! Got my warranty package with them as well and SO much affordable then my dealership no hidden nothing, great to know my baby will be safe with them! Thank you so much Gordon and give this guy a raise Bc he was so patient with my need!! Pleasure doing business with y’all once again!

Review 5 (2025-01-28 - Rating: 5)
Extremely knowledgeable, professional, and friendly. Working with Gordon was like working with a trusted friend. Very pleased with his services and will recommend him to all, thank you

Review 6 (2024-08-28 - Rating: 5)
Gordon was very helpful and efficient with helping me with my auto loan. He made the process so much easier than financing directly with the dealership. I recommend reaching out to Gordon with all your auto financing needs!

Review 7 (2024-08-15 - Rating: 5)
I recently applied for a loan online with United Texas Credit Union, and the experience was excellent. The process was simple and user-friendly, with clear instructions. The prompt and professional customer service stood out—they quickly answered my questions and made the process smooth. My loan was approved faster than expected. Highly recommend UTCU!

Review 8 (2024-08-21 - Rating: 5)
Gordon is great. Helped my husband and I through the financing process. Walked us step by step, made the process easy and less stressful. Did the same with my son so he could purchase his first car. Highly recommend.Update - 08/24 just purchased another vehicle through UTXCU. Gordon was very patient with us. It took us a while to find a vehicle this time. Everything was selling quickly. Financing process went smoothly with his help.

Review 9 (2024-05-01 - Rating: 5)
I recently got a car loan here, I worked with Rex and a few other people from the bank. Everyone was very friendly and helpful. It was by far the smoothest car buying experience I’ve ever had. I will never get a car loan from anywhere else again. They had the best interest rates by far, half of the rate the dealership offered me. This will always be my first choice from now on.

Review 10 (2024-07-01 - Rating: 5)
Recently purchased an out of state vehicle with United Texas Credit Union. Gordon and Robert were awesome! They stepped me through all the steps and details to make the purchase and I couldn’t be happier! UTXCU has the best rates going. Been a long time member and will continue doing all my business with them!

Review 11 (2024-02-12 - Rating: 5)
United Texas Credit Union is by far the best financial institutions I’ve ever worked with in regards to refinancing my old car to recently purchasing a vehicle. K. Hernandez with extremely helpful and kind. She made sure I knew all of the options available to me.And the warranty was much cheaper than the dealership had offered. As always I was very pleased with my entire experience.

Review 12 (2024-09-11 - Rating: 5)
Gordon helped me get the loan and rate I needed for my Tesla purchase. He was so helpful and knowledgeable. He always answers all my questions.Thank you Gordon!

Review 13 (2024-06-03 - Rating: 5)
Initiated car loan request online using their mobile app and received a call back. Easy application process, better interest rate than what the dealership could offer, and friendly service. Ive done 2 car loans this way in the past couple of years and both had no issues.

Review 14 (2024-06-18 - Rating: 5)
Gordon Chin was wonderful to work with on securing a loan for my vehicle. He was available by phone almost every time I called and when he wasnt available he responded to my email or voicemail quickly. Really appreciate the excellent service!

Review 15 (2024-01-10 - Rating: 5)
I Recently refinanced my new car with United Texas CU. Best decision, good rate and Mr Chin provided great customer service. Best part is I didnt have to go into his office. Maybe thats how business is handled today, but its a first for me and I loved it. I highly recommend United Texas CU to anyone looking for a car loan or other banking needs.

Review 16 (2024-08-15 - Rating: 5)
Gordon was awesome with helping me get my car loan. He advised me on how to negotiate with the dealership and get the best price. This is my 6th car Ive financed with UTCU and Im very happy with the service. I will continue to finance my future cars with Gordon and United Texas CU.

Review 17 (2024-02-01 - Rating: 5)
I had a great experience getting an auto loan with United Texas credit union. I do believe the auto warranty beats the one that I previously got with Ford. The nicest folks you will ever work with. And the best rate too.

Review 18 (2024-12-06 - Rating: 5)
Have been a member of this credit union since 1973 and have never had any problems. Super friendly employees, its a pleasure to do business there.

Review 19 (2024-03-28 - Rating: 5)
My Auto Loan experience with Gordon Chin from United Texas Credit Union was an example of superlative customer service that you just don’t see anymore. He noticed my loan app to a different credit union, he researched UTCU’s positive loan history with me and took initiative to contact me to bring my new auto loan to UTCU. He overcame several obstacles and got the loan funded quickly so the delivery of my car was not delayed. It was a pleasure doing business with Gordon and UTCU. My car purchase might not have happened if it wasn’t for Gordon’s initiative and persistence.

Review 20 (2024-03-27 - Rating: 5)
Could not have had a better experience with Gordon at United Texas CU. From pre-approval to loan funding, Gordon answered all questions and kept me informed about products, which also saved me money. Would highly recommend , and will certainly reach out for my next auto loan

Review 21 (2023-12-26 - Rating: 5)
I’ve been a member since 1994 and have financed many vehicles through them. The process is so seamless and the staff is great to work with! Gordon Chin is always so patient and helpful explaining everything. I work for a large financial institution but the service here is so great, I rather keep doing business here.

Review 22 (2024-01-10 - Rating: 5)
My husband and I have always had great experiences with United Texas Credit Union! This time in particular, we worked with Karina Hernandez and Jesus Castillo. They both made the process so easy and seamless! Would definitely recommend trusting them with your needs.

Review 23 (2024-01-02 - Rating: 5)
Recently worked with Gordon to transfer a loan that I got at a car dealership. Not only did I get a lower rate, but the also gave me better prices on some warranties as well. I end up paying over $100 less per month and had more warranty coverage + gap ins + wheel and tire coverage. Would recommend them to anyone looking to refinance a car loan.

Review 24 (2022-11-29 - Rating: 5)
Gordon assisted me with my most recent auto loan and it was the very best experience!Gordon walked me through every part of the process in detail to ensure I understood completely. He took the time to answer all my questions and provided his recommendations/advice. I felt so much more at ease and confident with a process (car buying process) that I usually dread. I highly recommend working with United Texas Credit Union for all your car loan needs.this recent experience has made me a loyal customer for life!!

Review 25 (2024-07-01 - Rating: 5)
All around a great experience. UTXCU definitely reduced the stress factor of purchasing a car. Tobert and Gordon are a great team. Very helpful and professional.

Review 26 (2023-09-02 - Rating: 5)
I recently had the pleasure of working with Approved Auto Loan to secure financing for my new vehicle, and I couldnt be happier with the experience. From start to finish, the process was smooth and stress-free, and I would highly recommend united Texas credit union services to anyone in need of an auto loan. Gordon chin is awesome , friendly and professional knowledgeable. I Appriciated .Thanks.

Review 27 (2023-07-28 - Rating: 5)
This was my first time purchasing a car from a dealership and Gordon was beyond helpful with explaining the overall process of things. He provided some very helpful advice. I was very nervous as this was my first big purchase but Gordon helped make things stress free. I would definitely recommend if you are looking for a CU for an auto loan.

Review 28 (2023-04-18 - Rating: 5)
Gordon and Robert were amazing to work with and helped me in an extremely timely manner! I am so pleased with their service. I had a major hiccup in the car buying process with a local dealer that insisted I finance with them even though I was happy with my rate with UTXCU, but Gordon helped me keep a positive attitude and to pivot towards a different dealership where I ended up being happier with the results anyways. Now I have a car I am really happy with, and I have a lot of mental peace knowing I got a good deal from Gordon at a credit union you can trust. Thanks for everything!

Review 29 (2023-07-27 - Rating: 5)
Ive refinanced 2 car loans with this credit union and each time Ive been given the best rate. Gordon and Robert are great to work with and will make sure youre taken care of. They dont put off paperwork and and will get everything submitted in a timely manner.

Review 30 (2023-05-16 - Rating: 5)
Working with Gordon and United Texas Federal Credit Union is a pleasure. I have used them for all my vehicles and my primary checking over the last 40 years. I highly recommend them for the value and professionalism inherent in the organization. Gordan was especially good to work with

Review 31 (2024-04-18 - Rating: 5)
I don’t normally leave reviews. But I just had a seamless and absolutely pain-free conversation with Miss Karina the amount of sincerity and professionalism that Karina has is second to none in my opinion. Sometimes it takes me a little bit longer to understand certain concepts than it does other people and Karina was able to explain every single question that I had in a very professional and kind way 1000% would recommend her for anybody looking for a loan assistance!

Review 32 (2023-08-16 - Rating: 5)
Gordon is awesome 👏 He was attentive professional and knowledgeable! Gordan customer service is unmatched. Gordan went the extra mile to help me with my auto loan. If you are a member and looking to get an auto loan Gordan is your guy hands down! One of the main reasons I’ve been a member for over 20 years is a direct reflection of Gordan who understands how important to be there for his members from start to finish! Thanks again’

Review 33 (2023-05-10 - Rating: 5)
Kudos to Gordon Chin at United Texas Credit Union for providing such a great experience! I’ve owned a number of vehicles over the years and financed with many local banks however this has been the absolute best experience thus far. It’s hard to find personal bankers with the experience and dedication for going above and beyond however Gordon exceeded that expectation.

Review 34 (2023-03-31 - Rating: 5)
Gordon was a pleasure to work with, he was very helpful and informative. He made my truck buying experience very easy and understandable. He got me the best deal he could and it was great for me and my family. I could not recommend him enough for your car buying experience, his expertise is top notch. Thank you, Gordon.

Review 35 (2022-12-09 - Rating: 5)
I have financed multiple vehicles with United Texas CU! The experience is efficient, personal and always saves me time at the dealership. The interest at the CU was lower than “the best” rate the dealer could get me. Gordon took time to review my loan and additional warranties comparable to the dealer, saving me $4,000! Thank you United CU and team for your commitment to service!

Review 36 (2023-06-14 - Rating: 5)
Finished an Auto Loan yesterday with Gordon and could not have more positive things to say. More than helpful, more than kind and the amount of time he spent with me explaining everything and going over options and details was more than anyone at an establishment similar ever has. I highly recommend using this Credit Union for an auto loan and they will not disappoint you and will go above and beyond. Thank you again Gordon.

Review 37 (2023-11-28 - Rating: 5)
I believe that the best credit union in Texasis United Texas Credit Union!I had buried my child and walked through a divorce. Not knowing how to get a hold of my finances, Karina took her time working with me and all my banking needs were taken care. You can trust that United Texas Credit Union hires people that will take care of you.Cecelia

Review 38 (2023-07-31 - Rating: 5)
I would highly recommend United Texas. The loan process was quick and easy with the best rate I could get in the market. If you need any help reach out to Gordon. I have done multiple loans with Gordon and everything has been smooth and easy. He is very knowledgable and will do all he can to get you the best deal possible.

Review 39 (2023-07-26 - Rating: 5)
WOOOOO!!!!! Please give Gordon a raise. He helped me refinance my Subaru and this is making a huge impact on my finances in the greatest way possible. Gordon was up front, honest, patient, and super motivated to help me. He was so nice that I could see myself being friends with him. If I have any questions about my loan in the future, I feel secure knowing that he was my agent, and he will be my first go-to.Im also really happy that UTCU offers the 90 day no-pay policy.-Nicole B.

Review 40 (2022-10-27 - Rating: 5)
Great experience with UTXCU on our new car loan. They were very responsive, quick to provide answers and respond with information when needed. Worked with Gordon C. mostly and he was great to work with. Answered all our questions. Robert helped as well. Both were easy to talk with and very helpful. Got a great rate on our new vehicle. We were a previous customer and excited to continue being a customer with our new vehicle. Thank you.

Review 41 (2024-01-10 - Rating: 5)
I want to take some time to express my extreme satisfaction with Ms. K. Hernandez at the United Texas Credit Union last week. She was very courteous and provided great & on-point information where my wife & I could make various financial decisions. She was generous with her time and expertise which was greatly appreciated.

Review 42 (2022-03-19 - Rating: 5)
I have been a United Texas Credit Union member for 48 years and I have consistently received the best customer service. Robert Watkins & Gordon Chin assisted me with a new car loan and they both made the loan process extremely easy. I received a call from Robert promptly after I submitted my application online. Gordon gave me excellent advice and they both helped me throughout the process. They were very attentive to my needs and provided best in class service.

Review 43 (2023-09-26 - Rating: 5)
I applied online and received a call pretty quick soon after from Karina Hernandez at the UTSA branch. She was amazing and extremely helpful. We were able to purchase a vehicle within a couple of hours. Great customer service!!

Review 44 (2022-02-07 - Rating: 5)
Amazing experience on my auto loan; couldnt have asked for better customer service and efficiency. Gordon Chins customer service exceeded my expectations, he provided a quick turn around on questions either via email or phone. The loan processing turn around was efficient and quick, which is what I needed. I highly recommend Gordon and United Texas Credit Union.

Review 45 (2023-11-22 - Rating: 5)
Karina was fantastic helping with my auto loan. She took care of all the details quickly and had my best interests top of mind. I greatly appreciate her and will definitely recommend her to others. Thank you United Texas.

Review 46 (2023-12-07 - Rating: 5)
Ive financed 2 vehicles with them. In both cases theyve offered the lowest rates around. My first was a refinance, the second was a new purchase. They made it quick and easy. I had 1 point of contact through the whole purchase and finance process. Gordon was a great help and gave valuable advice for negotiating the lowest possible purchase price on my new vehicle.Update: Traded vehicles again. Gordon made the finance process just as painless as before. Cant say enough good things.Update #2: another vehicle, same exceptional experience! If you think you can beat Gordon, and UTXCU I dont know how!

Review 47 (2023-10-25 - Rating: 5)
Karina Hernandez made the process so quick and easy to refinance my auto loan! Not to mention a great rate too! Love this credit union for all of their services 🤩🤩🤩

Review 48 (2022-11-10 - Rating: 5)
I had a very quick and easy time refinancing my auto loans through United Texas Credit Union. My representative, Karina, was very knowledgeable and answered all of my numerous questions. She was also very efficient and my loans were refinanced a lot sooner than I had imagined it would take. Overall, I am very pleased with this company.

Review 49 (2024-12-30 - Rating: 5)
Shelby was a huge help with my auto loan. Definitely recommend.

Review 50 (2022-03-10 - Rating: 5)
Just had the absolute best experience working with Gordon Chin at United Texas Credit Union on a car loan - Gordon was super quick to respond, had everything approved and completed super quick and went above and beyond making sure the dealer got what they needed for this out of state vehicle purchase. Very happy member and I wholly recommend United Texas Credit Union. FYI their rates were far better than anyone elses!

Review 51 (2023-03-31 - Rating: 5)
Great Credit union and Gordon Chin is the best banker Ive ever dealt with. I have done several vehicle loans and personal loans with Gordon and he has always done a fantastic job. He is very professional and quick to respond to any questions. Join this credit union and ask for him personally.

Review 52 (2022-02-12 - Rating: 5)
The United Texas Credit Union yet again showed me why I continue to trust them and bring further business to them. For a vehicle purchase, both Robert and Gordon were extremely professional with such empathy of truly caring I got the best deal for both the car and the loan. I am truly grateful for the CU brand of service.

Review 53 (2023-05-24 - Rating: 5)
Excellent Service!!!! Karina did a wonderful job assisting us with a loan. She was patient, detail-oriented, and very response to the many emails and phone calls that we had for her. We have been members of the credit union for over 25 years. Customer Service level is outstanding! Thank Karina.

Review 54 (2021-09-09 - Rating: 5)
Gordon was so helpful! I had been trying to refinance my car loan with very little luck but he made sure to get it done for me. He was so helpful and nice through the whole process & definitely got me the best possible deal with my refi. 10/10 would recommend working with him and United Texas Credit Union.

Review 55 (2022-01-14 - Rating: 5)
I have never had a process go smoother for financing ( and we have had some terrible experiences).I emailed some questions about auto loans, received a prompt response. We had Gordon chin help us with our auto loan and I would do it over again with TXCU if I needed to. I was never on hold and never given five different answers to the same question. We needed a car quickly and it was done quickly and efficient, along with very decent terms/rate. They seem to know what they’re doing!

Review 56 (2023-09-16 - Rating: 5)
I am fairly new to UTCU, and I must say that I am very impressed with their Auto loan department. The process was fairly simple. Their rates are very competitive, especially if you have fair credit. I highly recommend this credit union for all your loan needs. I look forward to working with them in the future.

Review 57 (2021-09-30 - Rating: 5)
I worked with Gordon Chin and Robert Watkins to get a new auto loan and a credit card. They were both very easy to work with. Very knowledgeable about credit and car financing. The process was extremely easy and quick. I got a great rate on both my auto and card loan. I will definitely be recommending this credit union to my family and friends.

Review 58 (2021-08-27 - Rating: 5)
Thanks to Gordon Chin at United Texas Credit Union, I had a great experience buying our new, 2022 Telluride. Gordon was extremely helpful in processing the loan but went the extra mile and provided us with tips that helped us negotiate the deal. Ive been a loyal United Texas Credit Union member since 1973 and I love the hometown, family feel of whole organization. Great job Gordon!

Review 59 (2023-08-02 - Rating: 5)
My loan officer Gordon was very helpful and explained in detail the terms of my loan. I had to ask very few questions as he was prepared with all the information I needed. I recommend United Texas Credit Union for financial needs.

Review 60 (2022-09-26 - Rating: 5)
My husband and I needed to replace a vehicle that was damaged due to a total loss. Given the current used car market we were not excited about this process. Karina Hernandez went above and beyond to ensure that we had everything in place before we even stepped onto a car lot. She was supportive when the deals we thought we found fell through. When we finally were able to locate a vehicle she made the entire process seem effortless. Thank you Karina and UTXCU for always being top notch for service and committed to us as members. We are very grateful. Hands down the best place to bank.

Review 61 (2022-08-19 - Rating: 5)
I recently helped my daughter in purchasing her first new car. The service that we received from Gordon Chin and Robert Watkins was outstanding. Both of them provided valuable information to us before and during the purchase process. In fact, one day Mr. Chin spent a little over an hour on the phone with me answering all my questions. And, on another he spent forty-nine minutes on the phone with me. He never once rushed the conversation or made me feel that I was taking up too much of his time. This is the third car weve financed through UTFCU, and it wont be the last.

Review 62 (2022-09-10 - Rating: 5)
United Texas Credit Union is the only Credit Union that I would recommend to anyone. The loan process was extremely fast, and the customer service was absolutely amazing. I had multiple people recommend UTCU to me, and I am so thankful that I listened. Gordon Chin was wonderful and made the process super easy, and he was very kind. They don’t just treat you like a customer, but they treat you like family. Don’t second guess choosing UTCU, because they are the absolute best there is. Thank you Mr. Chin and United Texas Credit Union for all your help!

Review 63 (2023-08-10 - Rating: 5)
UTXCU has always been there for me over the years. Many cars financed through my life events and the most recent was no exception. I needed a loan quickly to get a car for my son before he went off to college. Gordon and team made the process quick, simple and painless and enabled me to get on my way with little effort. So glad to have UTXCU serve my family needs.

Review 64 (2022-12-02 - Rating: 5)
Thank You Gordon and Robert! You made the electronic loan process of me purchasing a vehicle with the United Credit Union very seamless. It’s another reason why I continue to do business with this Credit Union. You were patient and very knowledgeable with with my questions. Thank you very much! I love my SUV by the way.

Review 65 (2021-08-25 - Rating: 5)
The MOST awesome credit union in San Antonio!!!! Customer service is beyond 5 stars!!! Used this 30+ year financial institution for my auto loan.....be sure and ask for Gordon Chin! He was the most knowledgeable employee about my finance options, how to negotiate with the car dealership and did everything in his power to get the lowest interest rate for me. Every employee I dealt with had EXCELLENT customer service skills. All calls and emails were answered in a timely manner!!!!

Review 66 (2022-09-19 - Rating: 5)
It was a painless experience financing our new vehicle with United Texas Credit Union. Most of the process was completed by phone which meant less time spent at the dealership. Thanks to Gordon Chin’s patient guidance we had a much less stressful experience. Thanks again, Gordon. 👍~Jose & Gigi Montoya

Review 67 (2020-08-05 - Rating: 5)
Gordon took excellent care of me and went up and beyond in providing me help on financing my vehicle. Beyond just financing, he gave me sound advice that I used when shopping for the vehicle that came handy when it came time.Rest assured that United Texas Credit Union will take care of you and ensure you get the best service possible.

Review 68 (2023-10-23 - Rating: 5)
Gordon at United TX Credit Union was thorough, patient, and detail-oriented as he guided me through the loan process. I highly recommend United TX CU for any banking needs!

Review 69 (2022-09-02 - Rating: 5)
Thank you Gordon for your professionalism and knowledge with the car loan process. I have been a member for several years now and have always had a great experience with my banking needs. You have, by far, exceeded my expectations and they were already at a high bar. Kudos to you and your staff.

Review 70 (2023-12-07 - Rating: 5)
This is my third vehicle that I have financed with UTXCU. Gordon and Robert helped me out again with their thoroughness and professionalism. I will always do my business with this bank first. Hands down the best Credit Union I have dealt with. Thanks again guys!

Review 71 (2023-09-12 - Rating: 5)
I received excellent customer service from Laura in helping me to establish my business account. She had me in and out in little time! Would definitely recommend United Texas Credit Union.

Review 72 (2021-09-16 - Rating: 5)
This is our second auto loan with United Texas. The first time we had an auto loan we were assigned by the car dealership, and didn’t know anything about the bank. Although, we paid off our loan early, we had a good experience, so when we decided to buy another car I knew I wanted to use United Texas again. We started the process about 5 days before we actually bought the car. I don’t think you need that much prep time, but it helped not to be rushed on the day when we went into the dealership to buy the car. Gordon was our loan officer and was very responsive, professional, and kind. I would recommend him and United Texas to anyone looking to buy a car!

Review 73 (2024-05-01 - Rating: 5)
I got excellent customer service from Gordon as well as Robert. They helped me through the whole process and gave me decent rates. I would definitely recommend United Texas.

Review 74 (2024-07-24 - Rating: 5)
Excellent service and advice! Gordon and his team worked extra to make sure we were able to get our vehicle on-time!!!

Review 75 (2022-09-30 - Rating: 5)
Ive been a member since I was a teenager with a paper route and my mom helped me open my first account! Through the years Ive financed multiple vehicles with the CU as well and have always been treated well and with the utmost professionalism by everyone Ive dealt with all the way up from the tellers to the branch managers.Ive even had a business account as well when I owned a business for many years! I truly appreciate doing business with a CU instead of a traditional bank and United Texas fits my familys needs perfectly. My kids are now opening accounts with United Texas as well - the 3rd generation in our family!

Review 76 (2024-05-15 - Rating: 5)
Gordon and Robert in the E Loan Branch always do an outstanding job in securing vehicle loans. Recent purchase of pre-owned vehicle as a similar experience/

Review 77 (2022-10-22 - Rating: 5)
I love working with United TX Credit Union. Every loan for every car I have purchased since 1990 has been with the credit union! Gordon Chin made everything so simple! Thank you for making the process so easy!

Review 78 (2022-02-07 - Rating: 5)
Gordon and Robert were extremely helpful, reliable, honest and communicated well with me so there was no confusion. They even took the extra steps to call me (not just an e-mail) after all was completed to ensure I was happy with the process and congratulate me on my purchase. During the process, they took the guess work out of the valuing each vehicle I looked at and even set us up on some gap coverage at a better rate than other places I looked.To be honest, this is the 4th or 5th car I have purchased from Gordon (and I should have left a review a lot sooner). Mind you, I have never met Gordon in person but... It feels good that when I call up to Gordon and say who I am, he remembers and wants to catch up like old friends. All that to say, this is the first (and has been the last) place I look when I need financing while shopping for a vehicle.

Review 79 (2024-04-05 - Rating: 5)
UTCU is an incredible place to bank! Its filled with smart, caring, and professional people who always make you feel valued as a memeber. Ive worked with Gordon, Robert, and countless others and the experiece is always the same - like talking to friends.

Review 80 (2020-04-24 - Rating: 5)
My wife and I decided to refinance our automobile with United Texas Credit Union and it was the best choice we made. We worked with Gordon and he provided one of the best experiences I have ever had dealing with Bankers. We had a great experience and my wife and I look forward to doing more business with United Texas Credit Union.

Review 81 (2022-11-16 - Rating: 5)
Gordon and Robert made the refinancing process quick and easy! This is the 2nd auto refinance Ive done with United Texas Credit Union and definitely recommend reaching out to Gordon for assistance with any of your banking needs. Hes attentive, thorough and will walk you through the entire process answering any/all questions, in a timely fashion. Thank you both for everything!

Review 82 (2022-08-09 - Rating: 5)
I am extremely satisfied with the service I was provided. Mr. David Contreras assisted me with my banking needs and he answered every question I had. He is extremely knowledgeable and polite. Mr. David Contreras made the process stress free and concise. He explained all of my options thoroughly and thanks to him I was able to make the decision that best suited my needs. I was very pleased with the customer service I received. I am very happy I made the decision in choosing United Texas Credit Union.

Review 83 (2023-10-27 - Rating: 5)
KARINA HERNANDEZ assisted us with an auto loan, and we are very happy with her amazing work! Karina kept us informed through the complete process, even the car dealership was impressed with her work and professionalism!!THANK YOU, KARINA! WE WILL DEFINITLEY CALL YOU IF WE NEED ANOTHER LOAN! S. AGUIRRE

Review 84 (2023-05-12 - Rating: 5)
UTCU provides fast, high-quality and trustworthy customer service and offers a great lending experience tailored to your needs.We had shopped around lenders and found that UTCU offered really good rates with really good service and that meant a lot to us. This was a lender we could trust to have our best interests in mind as we were getting quoted rates that werent too good to be true with a lot of hidden fees. They also had a ton of great resources online to help us make informed decisions.Our loan officer, Jorge, has been awesome to work with. He was very patient in explaining a lot of the home buying experience (as this was our first-time purchase) and he was able to have everything ready to close a week and a half ahead of our contracted closing date. He secured a rate that was competitive and fit well for our financial situation. As an individual, Jorge is very personable and responsible, and he was always available to take questions, all of which was super helpful.Highly recommend both Jorge and UTCU.

Review 85 (2023-07-20 - Rating: 5)
Weve been with UTXCU for over 37 years. Theres a reason for that, and its due to the fact they manage to snag up truly caring professionals that know their customers and their needs.I recently had the pleasure of working with Mackenzie Hotze on a car loan. And I realize there is little pleasure in buying a new vehicle, but this was actually a peaceful and simple experience. She is a major asset to our Boerne branch, as are all her colleagues.If youre thinking you need more personal banking services, look no further.

Review 86 (2020-10-06 - Rating: 5)
The process for getting a loan to purchase a vehicle was smooth and fast! Working with Gordon who also gave some tips on what to do while negotiating and what to look for was a big help. Did not even need to go to the bank. All done online. Very smooth and simple. Turn around time when I had questions or left voice mails was very quick!

Review 87 (2022-12-06 - Rating: 5)
I have been a member here since 2010 now, and I have had the best customer service experience since. Gordon, Karina Hernandez, and Jon have helped me with auto loans, refinancing, and now working on a mortgage loan. The transactions are always seamless and fast. Thank you!!

Review 88 (2022-06-23 - Rating: 5)
It was a pleasure to work with Mr Gordon Chin in purchasing our new vehicle. While it was not possible to directly finance the purchase through United Texas CU due to constraints imposed by the dealer in order to secure an intransit vehicle, Mr. Chin made the process of refinancing the vehicle very easy. He went out of his way to accommodate us and answered all of our questions. He led us though all of the forms and we were able to complete them online. We are definitely very pleased and would return to Mr Chin for financing any vehicle purchase. Mr Chin deserves the highest rating possible and we would definitely recommend him to anyone wanting to finance or refinance their vehicle purchase.

Review 89 (2021-09-28 - Rating: 5)
Mr. Gordon Chin was a pleasure to work with. He made the auto loan process easy from beginning to end and addressed all of my questions and concerns. He went above and beyond ensuring I got the best possible rate on my loan and gave me tips to keep in mind when looking at vehicles.

Review 90 (2023-08-15 - Rating: 5)
As we know things are tough all over interest rates are at an all time high and borrowing capital is more expensive than ever. That said, United Texas Credit Union or should I say, our bank of 30 years :) helped our family with a debt consolidation loan to pay off higher interest credit card debt. Our Interest went from 29% to 9% based on our credit. I would like to publicly and personally thank Assistant Branch Manager Karina Hernandez for working closely on our request, you have made my father, a retired USAA employee and a 78 year old senior citizens finances manageable during these harsh economic headwinds. Finally I would like to close with being a member at UTCU has been a blessing to our family time and time again. If youre thinking about a bank with heart...well, you just found them. Thank you UTCU! Great doing business. The Apicelli family.

Review 91 (2024-05-15 - Rating: 5)
We had the pleasure of working with Alexis P. @ the UTSA location. She was extremely helpful in verifying some information on our account. Great example of true customer service. Thank you.

Review 92 (2023-08-20 - Rating: 5)
Ive had two auto loans from United Texas and the process has always been smooth and hassle free. Mr. Chin has been amazing to work with and communication about the process has always been top notch.

Review 93 (2020-06-16 - Rating: 5)
Gordon was great! I would give 10 stars if I could. He gave us lots of advice which helped us maximize our car’s trade in value. I can’t say enough about his customer service and his attitude. I would definitely recommend him and the entire United Texas staff.

Review 94 (2021-11-24 - Rating: 5)
Great service from Gordon Chin and Robert Watkins! I had to get pre-approved for an auto loan for Carvana and they were able to assist me very quickly and explain everything in detail. I submitted my inquiry for financing and was contacted within 24 hours. Then the application and approval process was done within a few days. They really helped me out within deadlines required. Thank you so much!

Review 95 (2021-08-13 - Rating: 5)
Having been a member for 43 years, I expected the customary prompt and courteous service, and thats exactly what I got regarding my auto loan. I did not expect such an outstanding interest rate, which I received as well. Great job by Gordon Chin going the extra mile (late on a Friday afternoon, no less,) to ensure that everything went smoothly.

Review 96 (2020-09-22 - Rating: 5)
I have used United Texas for a couple of different auto loans. They are always very helpful and do a great job. I have been very impressed with Gordon Chin. He has helped me a number of time. He is alway pleasant and very helpful and knowledgeable. Great people.

Review 97 (2021-07-28 - Rating: 5)
David Contreras is amazing! He assisted me with purchasing my car from a lease to owing it. He literally walked me step by steps and made the transition so easy. I moved before I bought the car and he made it so easy! I would recommend him to all who need help, very educated and friendly. Great customer service from the start to the end.

Review 98 (2020-09-08 - Rating: 5)
I’ve been with United Texas FCU for over 25 years and they’ve always taken great care of me and my family. I recently financed 2 cars with them and Gordon and Robert were a huge help, answered all of my questions and went out of their way to make sure I was well-informed and got the best loan possible. I would recommend them to anyone looking for an easy, helpful, valuable experience in financing.

Review 99 (2022-03-16 - Rating: 5)
Always helped us with our auto loans. Gordon walked through each detail and took care of the process with ease..just needed to sign. Explained the warranty and provided sound advice for choosing the right plan.

Review 100 (2020-12-08 - Rating: 5)
Gordon and Robert was incredible. They went over and beyond the call. Greatly appreciated their patience in explaining everything and letting us know all our options. Were never felt pressured at any time to make a decision. We always appreciated their prompt response in getting back to us. I will definitely work them on all my financial needs moving forward. Thanks again Gordon and Robert. You guys are the best.

Review 101 (2021-12-02 - Rating: 5)
First rate service on my auto loan. This was quickly processed with info to me and the dealer. David Contreras was extremely professional and friendly. Always a pleasure to do business with this credit union. On a side note, it is extremely nice to see what used to be the old USAA credit union is still the same professional and first rate operation it used to be!

Review 102 (2023-02-16 - Rating: 5)
Wonderful, would highly recommend! My husband and I recently used UTCU to purchase a new truck. Gordon & UTCU had the best rates by far - which is saying ALOT since the purchase was made via private party, which the big boys will no longer even touch. They offer multiple value adds (like GAP & different parts warranties) that came with up to .5% in rate reductions. It took a few weeks for the seller to get clear title, during which rates went up slightly - Gordon was able to arrange an extra 2mo to the term (so 72mo to 74mo) so that I could keep my monthly payment with in my budget... one of the big banks would not have been able to do that even if they wanted to!We are definitely looking forward to being members!

Review 103 (2022-01-25 - Rating: 5)
This is my second time working with Gordon Chin and the good folks at United Texas Credit Union and did not think he could outdo his work on my previous vehicle but Gordon went above and beyond expectation. I have no desire to work with anyone else and I highly recommend Gordon Chin for your banking and car loan needs.

Review 104 (2016-11-17 - Rating: 5)
The staff at United SA Federal Credit Union were all great, especially Jorge Rocha. He patiently worked with us to ensue we had the right value for the used vehicles we were considering and most importantly, made sure we had immediate financing once we made the purchase. He also coordinated with the branch manager Ricardo, to make sure the final transaction went smoothly. Thank you for making the purchase of this car such a pleasant experience.

Review 105 (2024-07-20 - Rating: 5)
Rex was an excellent loan officer. He explained the process and timeline. Purchasing a vehicle was so simple.

Review 106 (2020-05-23 - Rating: 5)
I have been a member of the credit union for 4 years now. I just closed on my 3rd vehicle loan with an APR that was unmatched by any competitor credit unions. They also offered me GAP and a warranty (my vehicle didnt qualify sense it was 15 y.o.) to help with any unknowns. I took the GAP though.My Loan Officer, Gordon Chin, was very knowledgeable and was there with me as I shopped around. The 3rd vehicle I looked at he was ready to process my paper work. My deal took a little bit longer than I expected and he stayed after to ensure I was able to drive home that day. He also mentioned that he called and asked someone else stay late, just so I could drive home that day. That spoke to me. The dedication of every member of my loan was exceptional.Thank you Gordon and the whole team that assisted me.

Review 107 (2020-05-02 - Rating: 5)
Gordon Chin was our loan officer for our new vehicle and he was amazing! My wife and I couldnt be happier with how the process went and all the advice he gave us while going through the steps dealing with the dealership. We will diffenitly be keeping his contact info should something else come up that we may need assistance with. Triple thumbs up! Thanks again Gordon!!!

Review 108 (2021-08-30 - Rating: 5)
Thank you so very much Gordon Chin for helping us through our loan process. You are one of the reasons that we fully rely and trust on United Texas CU for our banking. We appreciate the Ladies at the Medical Center branch have carried on your customer service style. Thank you like United Texas CU for being there for us.

Review 109 (2024-05-24 - Rating: 5)
Gordon, my loan officer, was fantastic. He made the process seamless to say the least. Personable and professional. Thank you.

Review 110 (2021-09-29 - Rating: 5)
Gordon made my auto loan processing so easy and talk to me like a normal human being and I wasn’t on hold at all and I talk to a human being he is the best I am sorry to leave Texas because of him. He was so great at breaking everything down. He even gave me credit advice which I really needed. Great source of knowledge! Love UTCU!

Review 111 (2022-04-11 - Rating: 5)
Gordon and his team were fantastic to work with. They worked quickly and even stayed late to ensure we were taken care of. Could not be happier financing through United Texas Credit Union. Thank you!

Review 112 (2021-08-13 - Rating: 5)
Today, my sister and I went to United Texas Credit Union and Deanna Hall assisted us. She was absolutely phenomenal and very professional! We were at the bank for an hour for questions we had and assistance with our accounts and through it all, Deanna had a smile on her face, knowledgeable in her work, and extremely helpful! An experience like this makes me happy to know that I bank with United Texas Credit Union, but even more thankful to know that there are Financial Service Officers like Deanna who are truly here to help make the experience enjoyable and easy! Thank you!

Review 113 (2022-06-14 - Rating: 5)
Gordon was very knowledgeable and prompt in getting my auto loan processed. Robert helped as well with the warranty paperwork. This is my third auto loan here and would rhighly ecommend them.

Review 114 (2021-12-23 - Rating: 5)
I was in a big hurry (as usual) to get a loan to purchase a truck and Gordon Chin made it very easy and got it done quickly. Ive had an account here since 1978 with many loans and they have always impressed me with the ability to accommodate my needs. Thank you and Merry Christmas!

Review 115 (2021-08-13 - Rating: 5)
Upon visiting Texas Credit Union, I was greeted with great customer service provided by Deanna Hall. Being a new member, I had a lot of questions that she was more than happy to answer and help me understand. She offered excellent assistance in all areas that I needed help with. While being there, I had a great experience thanks to Representatives like Deanna who make the process easy and enjoyable:)

Review 116 (2022-11-22 - Rating: 5)
Marco, was very professional and helpful during my loan process. Walked me through setting up my phone app. I had an excellent experience with United Texas Credit Union representatives.

Review 117 (2022-09-08 - Rating: 5)
Gordon Chin’s customer service is top notch! In the few years that I’ve been a member of United Texas Credit Union all of my experiences with them have been very positive. They will save you money.

Review 118 (2022-04-06 - Rating: 5)
Ive been a member for over 20 years and I have to say this company is like family. Before the Redland Branch closed, I was greet by name and would would converse about family and life. About a year ago I applied and received an auto loan with help of Gordan Chin. He was an absolute dream to work with. I wish United Texas Credit Union the absolute best.

Review 119 (2023-01-14 - Rating: 5)
Karina Hernandez helped me with an auto loan and provided great customer service! She made this an extremely easy process with her quick responses, friendliness, and providing all the details for the loan. Thanks so much!

Review 120 (2022-04-25 - Rating: 5)
Gordon Chin was extremely helpful in getting me my auto loan over the Easter weekend! He was also extremely patient with the technology issues I was having, having to go from iPhone to laptop to desktop in order to get the documents signed. I appreciate his patience and persistence.

Review 121 (2019-11-05 - Rating: 5)
Maria Beckwith came to the rescue again!!! I literally just financed a vehicle with United Texas CU a couple of months ago. Now due to an unforeseen issue--Im having to quickly get another vehicle. Maria helped me through the process extremely quickly and courteously, as shes done before. The car dealership tried their best to get me to finance through them. I would not hear of it--though they SWORE they could do better. As long as Maria is there to provide the extreme customer service and caring she provides--this is where my vehicles will be financed!

Review 122 (2018-08-16 - Rating: 5)
We had a wonderful experience with Crystal Delacruz processing our home equity loan. My initial contact with her was by phone, she was very sweet and knowledgeable. The rest of the claim process, because of my work schedule, was by email. She is very prompt in her replies (during regular business hours) and even called to make sure I understood the final process. She was even able to get us a Saturday appointment to sign the loan docs. Thank you Crystal for taking care of us!

Review 123 (2020-08-21 - Rating: 5)
We have been members for a super long time and they never disappoint!! We have financed many of our vehicles there and the process is so seamless. Just this week we had a truck financed and worked with Lisa Rakus at the Medical Center Branch. We live in Seguin and we were able to handle everything with a few phone calls and DocuSign. She was so prompt and thorough; she followed through very timely and with accuracy. We have never had a bad experience with the credit union. I work for a large financial institution but choose to continue doing business at United Texas CU because of their great rates and service! Thanks again Lisa!

Review 124 (2019-11-07 - Rating: 5)
Crystal provided excellent customer service during my vehicle refinance. She was quick to provide the approval, loan terms and complete the loan process. With my busy schedule, I needed to handle the process via email or text. She was able to accommodate the request. She answered all my questions in a timely manner. The entire process was handled without setting foot at a branch—which I appreciated. There was a $150 incentive offer to customers who refinance their vehicles with UTXCU. The money was deposited same day the loan was finalized. Very happy to do business with UTXCU.

Review 125 (2021-11-16 - Rating: 5)
Heres another great review for my bank United Texas FCU and specifically my banker Mr. Gordon Chin and his team. Beyond helping me refinance my home Im also a habitual vehicle upgrader and I bother them maybe to often to make my latest motorcycle / automobile dreams come true. Kudos! Bother yall in a couple of years again. ~Jorge

Review 126 (2023-11-08 - Rating: 5)
Call United Texas first! They make car buying as comfortable and convenient as possible.Great to have United Texas on my side before I walked into the dealer!

Review 127 (2020-02-19 - Rating: 5)
This is the most honest, simple, and candid business Ive ever seen. I walked in and was greeted instantly and within 5 minutes I was being helped. I was explained the entire process and every price was upfront and not hidden. They are very competitively priced (2.94% as of 2/18/2020) and my representative, Maria Beckwith, has been EXTREMELY patient with both myself and the situation Im in with regards to buying a vehicle. The entire act of purchasing has been a nightmare but Maria has been super responsive and candid about the entire thing and willing to put up with my impatience and the atrocious policy at Avis Rentals Car Sales division (all the workers have been super helpful and available also, but their policy is not conducive to buying a vehicle at all). If you need to get an auto loan this is the place to do it, they definitely work with you.

Review 128 (2018-11-28 - Rating: 5)
I have had a great experience with United Texas credit Union. Jesus Castillo has always been very courteous and professional. Always taking care of us in the process making sure we are in full disclosure of the procedure. In November we purchased a third vehicle and Jesus has helped us in all three transactions. In the past the experience of purchasing a vehicle is always a frustrating one. Now with United Texas credit Union and Jesus at the wheel the experience has been easy effortlessly. They went above and beyond to take care of my financial needs.

Review 129 (2024-05-21 - Rating: 5)
Gordon is an outstanding branch manager to work with. He is very knowledgeable, friendly, and provides great customer service. We have had nothing but great experiences with Gordon!

Review 130 (2020-09-11 - Rating: 5)
I was referred on a Thursday (after-hours) and was called me on Friday. Lots of important information provided and I was able to finance a vehicle loan in less than a day. Gordon and Robert were extremely professional and helpful. I got the vehicle of my dreams with a very low interest rate. Highly recommend!

Review 131 (2020-12-14 - Rating: 5)
We’ve loved the experience we’ve had with our 2 auto loans and personal loan. Beverly has been most helpful throughout this process. It was easy and simple there was no running around everything was done when it was said it would be. We will continue in the future to use this bank and make sure our family and friends know about them too.

Review 132 (2024-01-17 - Rating: 5)
Gordon Chin has helped me with a couple auto loans always professional, goes above and beyond to get me the best rate and payment. Thank you Gordon.

Review 133 (2020-09-21 - Rating: 5)
Gordon and Robert helped me through a unique and stressful car buying experience by going out of their way to help in any way they could. I highly recommend United Texas as everyone I dealt with was genuinely kind and had your best interests in mind when financing a car.

Review 134 (2020-06-09 - Rating: 5)
5 stars are not enough. Ive never been happy to have to go to the bank until I started banking with United Texas. Services offered are the best hands down.... but the customer service is absolutely amazing! Everyone Ive had the pleasure to deal with at the Boerne location instantly treated me like family and my relationship with them only continues to grow. I will never leave- Id never get the same treatment anywhere else. Ill say it again... 5 stars are not enough.

Review 135 (2024-10-30 - Rating: 5)
I want to once again thank United Texas Credit Union for taking care of our financial needs.Additionally, I want to recognize Mr. Gordon Chin & Mr. Robert Watkins for always taking time from their demanding management responsibilities to personally always make themselves available to answer all our questions and provide us with an exceptional advise & financial experience.Thank you Mr. Gordon & Mr. Robert

Review 136 (2022-01-08 - Rating: 5)
Gordon and Robert were fantastic at helping us through our car buying experience. Their willingness, knowledge and professionalism should be the envy of other institutions and why we choose to continue banking with United Texas.Keith and Karla Rigdon

Review 137 (2018-12-31 - Rating: 5)
Thank you so much, Gordon Chin, for giving us expert, thorough service! It really felt like you were taking care of family, and that is what we are as long-time members of the credit union. I feel guilty that we havent brought more of our financial needs home. Next time, I will definitely remember to check with you first. Prior to retirement it was a given to check with the credit union. It is good to know you are still there for us, looking out for our best interests, while maintaining the integrity we expect from our credit union.

Review 138 (2020-06-24 - Rating: 5)
We have been members for thirty plus years. Every time we have used the credit union they have made us feel like valuable customers not just another account number. Through our many car loans and opening new accounts for our sons we have had great customer service and we will continue to be members for life.

Review 139 (2021-03-01 - Rating: 5)
I have been working with Gordon Chin with a refinance and the experience has been wonderful!!! I cannot express how happy I am that I was able to lower my interest rate!!! He never gave up on me and I have had consistently been “kept in the loop” every step of the way. We have a saying in the military “Bravo Zulu” Thank you Mr. Chin for all you have done for me and I have a referral coming right up!!😊

Review 140 (2023-05-31 - Rating: 5)
Gordon and the United Texas Credit Union team have set a new standard of excellence! Absolutely seamless and positive lending experience.

Review 141 (2017-02-14 - Rating: 5)
I was in the market for a car loan. I decided to check with United and Jorge Rocha was assigned to my loan application. He was quick to engage and provided great customer service. Everything was smooth and seamless. I would definitely recommend United and Jorge for great personal assistance.

Review 142 (2022-12-14 - Rating: 5)
Gordon did a swell job on my auto loan. All done on-line, so simple. UTXCU is a great place for all banking needs.

Review 143 (2023-10-31 - Rating: 5)
I highly recommend united texas credit union great rates and customer service very helpful on financing my new car everything done through phone and email I didnt even have to go into branch. Thanks for everything you do

Review 144 (2022-04-29 - Rating: 5)
Awesome service. Branch manager explained everything in detail on my vehicle refinance . UTCU has a great program for warranty & GAP protection that beat out the program from the dealership at a lower cost also.

Review 145 (2019-12-13 - Rating: 5)
I’ve been banking with United Texas Credit Union for several years and have had a great experience. I am a recent first time homeowner and worked with Jesus C who guided me through the mortgage process. He was very helpful, transparent and made what I thought would be a painful process really straightforward and painless!

Review 146 (2023-08-31 - Rating: 5)
This credit union is awesome ! I needed to repair a big plumbing issue at my home and they came in fast ! Just like super man! Thank you Karina , your the best !

Review 147 (2021-12-06 - Rating: 5)
Purchasing a vehicle is never easy and sometimes not fun. I had to do alot of homework prior to my visit. After things at the dealership didnt go quite the way I had hoped, I decided to reach back out to UTXCU to see if they could help me as theyve done for so many others. I took my paperwork in that same day, sat down with Mr. David Contreras and he walked me through everything I needed to know. Next thing I knew, I was signing with UTXCU! I got everything I needed to be satisfied with my vehicle purchase. Mr. Contreras is very knowledgeable, the utmost professional and very thorough. I am very glad he was there when I needed some guidance that day. Because of his great assistance, I will be sure to refer any interested parties his way. Thank you David & UTXCU for great customer service! Happy Holidays!!!

Review 148 (2022-08-30 - Rating: 5)
Karina Hernandez was wonderful and helpful during my refinancing process. She made it incredibly easy and straightforward and I HIGHLY recommend going to see her if you need help. Really a shining star at that facility!

Review 149 (2022-04-29 - Rating: 5)
Mr. Gordon was quick on the phone and highly knowledgeable. He did not rush to get me off the phone; he took his time making sure I fully understood the terms and differences between my loan options.

Review 150 (2022-12-14 - Rating: 5)
Absolute pleasure working with Gordon Chin. The process was super smooth and straight forward. I wish I would have used this service before however look forward to working with United Texas Credit Union in the future.

Review 151 (2021-03-12 - Rating: 5)
Refinanced a used car loan from one credit union to United Texas. So grateful I could speak to a person and had expedited care with a competitive rate. Very Happy

Review 152 (2020-08-26 - Rating: 5)
This is my second automobile loan with UTCU. They have always had my best interests at heart. I will continue to use them as a reliable financial institution and will continue to refer my colleagues to utilize they awesome resources and experience their exceptional service.

Review 153 (2020-07-02 - Rating: 5)
I used them when I was looking to buy a truck. AMAZING SERVICE. THE REDLAND LOCATION IS THE BEST IT GETS. They respond fast help me the best they can and are amazing people. Without them I would have been in a mess of a car situation. They were amazing in making the banking easy and not a worry. I would recommend them to anyone and the People working at the Redland location are amazing!

Review 154 (2023-05-07 - Rating: 5)
Me and my grandfather had an easy time opening a joint checking account with the help of Juan Nunez. Amazing employees who answer all your questions and concerns. (: 10/10 recommend!

Review 155 (2024-02-13 - Rating: 5)
United Texas Credit Union was so easy to work with Gordon was always available and everything went just like it should.

Review 156 (2022-03-10 - Rating: 5)
Thank you Gordon for helping me with my 2nd refinance loan at United Texas Credit Union. I can always count on great customer services and low rates.

Review 157 (2021-05-17 - Rating: 5)
Shelby and Roger at First Class American/ United Texas credit union merger was just awesome today. I opened my first business account with ease. Thanks to these two men for making my process quick and easy. Also, thank you for taking your time to explain everything to me. You guys rock at Golden Triangle branch🤗😃

Review 158 (2022-08-15 - Rating: 5)
I had and excellent experience at UTCU. Let me start saying that Karina Hernandez was very responsive answering our questions that we had over the phone in a timely manner. She was very profesional and attentive and she made the whole process of finacince a vehicle very smoth.Thank you so much Karina.

Review 159 (2021-04-21 - Rating: 5)
Great experience, acquiring my 1st auto loan with United Texas CU. David Contreras was great, guiding me through the process and communicating the whole way through. Highly recommend 👌🏼👍🏼

Review 160 (2022-08-10 - Rating: 5)
I got an auto loan with the help of Gordon Chin. Great experience. Friendly service and very accommodating to questions/concerns/requests. I would definitely recommend.

Review 161 (2021-02-27 - Rating: 5)
Been a member of this credit union for over 40 years and have always been satisfied with personnel, services, and attention to customer needs. Gordon in the loan department was especially responsive and attentive to our needs. We arent going anywhere!

Review 162 (2018-11-29 - Rating: 5)
I just have to say that if you want a credit union that takes care of you this it. I always have Jesus help me because he has very good customer service. He is very knowledgeable on everything and treats you like family. Jesus always answers every question and has always made me feel like I’ve made the right choice in using United Texas Credit Union.

Review 163 (2021-03-10 - Rating: 5)
Robert did an excellent job giving me information on various loans that I might be able to qualify for now that my auto loan will be paid in full. Everything went smoothly and the communication of the process was great.

Review 164 (2023-01-27 - Rating: 5)
I needed a copy of my vehicle extended warranty purchased when I financed my truck. I called United Texas Credit Union. They got me to the right person in 1 phone call, and I got a copy of my warranty in my email within minutes! Thank you United Texas Credit Union and thank you Marco Ortega!

Review 165 (2021-04-30 - Rating: 5)
Before purchasing my new truck from the dealer I called UTXCU and was connected with loan officer David C. He went above and beyond breaking down car loans, telling me tricks the dealer may use and what to avoid, and helped get me approved for a loan within my budget. I called him while at the dealer and he helped through the entire buying process.

Review 166 (2020-06-19 - Rating: 5)
I love my bank, been banking here for over 10 years and receive nothing but outstanding customer service. JOANNE and JORGE are always friendly, caring, and attentive to my needs. They are always available to answer my questions and return my calls quickly. Thank you for your support.

Review 167 (2019-10-29 - Rating: 5)
I’ve been banking with United Texas for years. They have always been there when I needed them. I went into the branch to sign some forms and I met with Maria. She was patient, professional and very nice. Just another reason why I will never leave United Texas. Thank you for all you do for us!

Review 168 (2023-06-16 - Rating: 5)
Hands down best experience I’ve ever had with any banking transaction. Gordon and Robert went above and beyond, and when I called on a Saturday, even a teller who answered went out of her way to get me an answer to my question. TOP NOTCH SERVICE hands down!

Review 169 (2020-07-08 - Rating: 5)
I want to thank UTXCU, and specifically Maria Beckwith, for the outstanding support and service displayed during the refinancing of my two vehicles. Maria went above and beyond in working with my wife and I during the COVID-19 restrictions. I have worked with Maria throughout the years and she has always provided excellent service. Thank you Maria! Tony and Adriana Wilson.

Review 170 (2021-11-17 - Rating: 5)
David Contreras was very professional and helpful. David Thank you for getting what we needed. United Texas Credit Union you have a amazing knowledgeable employee!! Great customer service!!!

Review 171 (2021-07-27 - Rating: 5)
This was one of the best professional experiences and encounters I have ever had. How courteous and professional Mr. Rocha was!!!! Mr Rocha made EVERYTHING, and I mean EVERYTHING, so very easy for me. I have had nothing but great experiences with UNITED TX and will continue to do business with them for all my days. Want 5 star service (and who doesnt) give UNITED TEXAS your business.

Review 172 (2019-05-25 - Rating: 5)
I had a wonderful experience getting a home equity loan with United Texas. Maria walked me through the paperwork and the timeline and continually communicated with me. Everything went smoothly and without any surprises!

Review 173 (2019-09-25 - Rating: 5)
Over thirty five years of friendship, and they still surprise me. Sounds like a very loving relationship. I will never forget the care and kindness you have shown me. My family at United Texas Credit Union are working hard for me and I know theyre ready to do the same for you. IRREPLACEABLE...just like family.

Review 174 (2022-09-13 - Rating: 5)
Great experience working with Gordon on a new auto loan, excellent rate and service. Have already recommended friends and clients.

Review 175 (2022-02-05 - Rating: 5)
Gordon Chin was amazing to deal with and helped us seamlessly achieve the refinance for the vehicle that we wanted. Great job Gordon, thank you!

Review 176 (2024-03-17 - Rating: 5)
Great service. My car loan was so easy.Thank you, Gordon fir all your help!

Review 177 (2024-05-09 - Rating: 5)
First time member, I had excellent customer service from all staff but a huge thank you to Alexis for everything and showing me how everything works!

Review 178 (2021-01-19 - Rating: 5)
I expect a financial institution to be competent, competitive, and professional and UTCU is. What I dont expect, but which UTCU, particularly, the UTSA-area office under the leadership of Pati Rhodes, is for a financial institution to demonstrates is friendliness and warmth. Notable is the genuine friendliness and warmth, Ive experienced in Ms.Rhodes presence on atwo, perhaps three, occasions and my experience of the same from receptionist Genie Stroud every single time, Ive come to the office. From the occasional fun campus events, the re-establishment of flesh--to-flesh customer-employee conversations, and the monthly (quarterly?) e-newsletter, all, have distinguished your institution from others and resulted in me maintaining an active membership for now almost 35 years. In fact it was my recall of the feelings that rose up in me upon me receiving the latest e-newsletter, that prompted me to stop and come inside the UTSA office while on my way home. I stopped in for no other reason except to voice my praise and appreciation for the service and employees of UTCU. Ive taken this additional step so that all within UTCU as well as others may know if this richly deserved commendation. Oh, lest I forget, I will also mention that I experienced the same great experience from Adolfo Martinez of the 1604 office a couple years ago when I sought and obtained a vehicle loan.May God continue to bless UTCU and its people continue to bless our community through UTCU and its people.--David A. Finley

Review 179 (2020-10-05 - Rating: 5)
Ive been with utcu before they were utcu. I continued my business relationship throughout the years because time and time again they are there for you and not for themselves. In times like these you will be hard pressed to find a bank like united Texas. A bank that treats you like family and that will always go above and beyond for their customers. Thanks Lisa! Gordon! Robert! Heres to 10 more years united!!! 🎉

Review 180 (2018-09-05 - Rating: 5)
Wonderful group of people to bank with. From home mortgages to car loans Crystal DelaCruz is knowledgeable, helpful and goes above and beyond to make sure all your questions are answered. I will undoubtable go back to United Texas Credit Union and to Crystal for all my future banking needs. A+ !!

Review 181 (2021-12-15 - Rating: 5)
Gordon at this location was incredibly helpful, and when he learned I hadnt applied for an auto loan before, was incredibly educational. It was so helpful and the entire experience was enjoyable during a bit of a stressful time!

Review 182 (2022-04-20 - Rating: 5)
Thank you Gordan Chin for your excellent service! Your dedication and promptness made the car buying process more streamlined. We thank you for your kindness.The Garcia Family

Review 183 (2021-09-30 - Rating: 5)
My entire experience has been amazing with UTCU, Im extremely glad I made the switch as a new member. The process was especially made smooth and easy by David Contreras—professional, friendly, and knowledgeable. I’d recommend anyone looking to be financed to UTCU, and to David specifically.

Review 184 (2022-04-07 - Rating: 5)
Dealing with Mr. Chin was a pleasurable experience. Gordon was able to expedite the loan transfer in an efficient and timely manner making the process extremely painless.

Review 185 (2019-10-05 - Rating: 5)
Service is unparalleled. Got an auto loan through them and am now switching all of my accounts over from USAA because of their service. Lisa Rakus at their medical center branch is the nicest, most helpful person you will ever meet. Five stars isn’t enough.

Review 186 (2023-07-28 - Rating: 5)
Thank you, Karina H.for helping me rid the stress that a 20% interest rate was putting on me. Your professionalism is of the highest quality. I could see that you are an asset to UTXCU. Thank you again.

Review 187 (2013-03-01 - Rating: 5)
United SA Federal Credit Union has been such a help to our family. They have assisted us with car loans and business loans.We would recommend them as your Financial Partner.

Review 188 (2023-02-28 - Rating: 5)
Karina was very helpful with our Home Equity loan and made it a easy process and helped us sign our paper work at the credit untio and through docusign. Thanks for your help.

Review 189 (2021-07-21 - Rating: 5)
Jesus did an unbelievable job for us. Very professional, genuine and personal service that made the whole process easy. The quick pre-approval turnaround certainly had an impact on our offer being accepted. Great job!