United Heritage Credit Union

Located in Houston, Texas

Address: 301 Mays Crossing Dr, Round Rock, TX 78664, United States

Phone: +1 512-435-4545

Rating: 3.4

Review 1 (2024-08-26 - Rating: 5)
Just got my 10th loan from UHCU and Christina Rosas. She is amazing and why I keep coming back. The entire process is so simple and she really made sure I had all my questions answered above and beyond. Def will be back for our 11th loan with Christina! UHCU can save you a fortune over dealership rates!

Review 2 (2023-04-27 - Rating: 5)
United Heritage Credit Union Bank of Round Rock is a great place to open up a new bank account with because they have amazing customer service and a awesome online app that’s very easy to use. The best part about opening up a account with them is they treat you like a individual not like a account number like most banks tend to do so . Special thank you to Deena there Branch manager she is a very nice and helpful person who really cares about her clients!

Review 3 (2017-02-11 - Rating: 5)
United Heritage has absolutely crushed the other financing offers on all three of my new cars. Im talking by several points. I have cancelled my bank account at my normal Bank and have completely converted over to United Heritage. They have earned my respect and they have earned my loyalty. They have earned it and it is not often that you find a company that is earning your patronage.

Review 4 (2021-11-18 - Rating: 5)
Overall had a great experience getting my Home Equity Line of Credit through UHCU. From start to finish the process was seamless and I felt confident with each step. Everyone I spoke with was professional and I have absolutely zero regrets choosing UHCU. They get a gold star from me.

Review 5 (2021-09-21 - Rating: 5)
Whoever was at front desk on 9/20 around 3pm needs a raise ! I was helped immediately and she was so kind for what I needed. She was the first sales employee that isnt grumpy and miserable . I felt comfortable coming for my problems while she was able to handle it quick and efficiently! I hope the manager finds out who she is to give her a raise or be employee of the month😂

Review 6 (2022-09-02 - Rating: 4)
Holy heavens it took forever for them to do my simple withdrawal. They were not busy. They were very friendly.

Review 7 (2018-11-01 - Rating: 4)
I really like UHCU as a whole. This particular branch is clean, bright, friendly, and just a little off-putting.Let me explain. This branch follows the UHCU trend of placing branches near arterial traffic areas, in order to increase convenience for members. So far so good. But UHCU builds new, and remodels old branches to have no tellers when placed near arterial traffic. So when you go inside they have a greeter, a banker or two, safe deposit boxes, and.... walk-up drive through positions. Just like outside at the drive through, you will interact with the teller via pneumatic tubes and crappy video camera-screen combos. It’s just rather... ugly. The people are still friendly but it is slow and impersonal none the less.It’s all done in the name of security for the tellers. Probably saves money in terms of the number of bodies employed, which wouldn’t hurt if true. But it’s just an extremely poor customer experience. Chase at La Frontera does a much better job by placing tellers in a room serving the drive through on one side and the walk up customers on the other side of the room through a counter to ceiling wall of 2” thick plexiglass.

Review 8 (2022-09-27 - Rating: 5)
Specifically this branch and the one off 620 are fabulous people. They helped when no one else would with their overdraft protection. You just can’t say that about any other financial institution.

Review 9 (2022-08-20 - Rating: 5)
Ive banked here for over 25 years and love their customer service. All of our car loans were through this branch. I wish they had more locations!