Tonette Pipkins - The Pipkins Team - NRL Mortgage

Located in Houston, Texas

Address: 1220 Augusta Dr Suite 600, Houston, TX 77057, United States

Phone: +1 832-709-1707

Rating: 5

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-11 - Rating: 5)
I had the pleasure of working with Tonette Pipkins and her Team as the Transaction Coordinator for a recent transaction, and I couldn’t be more impressed with her professionalism and dedication. Tonette was incredibly organized, communicative, and proactive throughout the entire process, ensuring a smooth and seamless closing.Her attention to detail and responsiveness made a significant difference, keeping everyone informed and on track every step of the way. She handled any challenges with ease and efficiency, demonstrating her deep knowledge of the mortgage process.If you’re looking for a loan officer who truly cares about her clients and goes above and beyond, I highly recommend Tonette Pipkins. I look forward to working with her again in the future!

Review 2 (2025-01-29 - Rating: 5)
The communication even after normal business hours made this transaction great for me and my client. She made sure we were updated through the process and frequently check in to see how we were doing on our side of the transaction.

Review 3 (2024-12-20 - Rating: 5)
As a realtor, I truly appreciated working with Tonette Pipkins. She provided exceptional support to my clients, ensuring a quick and smooth transaction. Her efficiency and professionalism made the entire process seamless, which is invaluable in this industry. Highly recommended!

Review 4 (2025-01-07 - Rating: 5)
She is so wonderful. She put me first during the process by ensuring that my requests are met and questions are answered. You can reach out to her at anytime during the lending and signing process.

Review 5 (2021-12-13 - Rating: 5)
Tonette Pipkins provided the most professional experience I have had throughout my journey of the homebuying process. When I contacted her concerning some issues I was having closing on a home she actively listened. She gave me solid advice on the next steps I should take. I asked if she would take me on as a client and she gladly. Once she did, she assured me that my loan process was safe in her hands and that I could relax. She literally relieved me of months and months of stress. It was a pleasure working with her because her communication was consistent and she kept me well informed of where I was in the process. Tonette closed my deal in 10 days. Something another lender was failing to do for months. Her follow through was simply amazing and I have already began telling everyone I know how awesome her customer service is. She kept every promise and delivered above my expectations. She is tremendous lending agent and someone I am glad to have had in my corner.

Review 6 (2022-08-11 - Rating: 5)
Tonette and her team were spectacular! They were very professional, always kept us inform during the process. We never had to wonder what was going on or where we were in the process. They were very quick to respond to any questions and/or concerns. At the end of closing, Tonette presented us with a binder that we can record everything about everyone we dealt with concerning our home...down to the landscaping, invaluable! Awesome team!

Review 7 (2022-10-04 - Rating: 5)
Wow! Made buying a house such a breeze! This was my first purchase with Tonette and she was amazing. I have heard horror stories from friends and family about terrible lenders. Tonette was professional and personal! She never made me feel uncomfortable and helped me every step of the way. She was extremely helpful, open, transparent, and reliable through the whole process. Highly recommended!

Review 8 (2024-02-18 - Rating: 5)
Yoon YiI cannot express enough how thankful I am to Tonnett . She is so professional and knowledgeable. She is absolutely top notch from beginning to the end. Everything is well explained. She educated me so much through the process that I felt very comfortable during the whole process. I am looking forward to working with her in the future.

Review 9 (2022-04-08 - Rating: 5)
We appreciated that Mrs.Pipkins kept us promptly informed with the many changes that occurred while moving through this process. Her team was very involved and well aware majority of the time, of each step that we were at, and could update my husband and myself of any needed documents or missing information. Myself and family, thank God that our paths crossed to help make our dreams come true. We would highly recommend Tonette and her team to assist with making your dreams come true.

Review 10 (2020-12-05 - Rating: 5)
Tonette and her entire team at NRL are Angels in business suits. Tonette took the time to explain in detail every step of the process. I love the fact that she didn’t try to “sugar coat” anything and gave us the proper guidance to get us into a place of peace and understanding. We are forever grateful for NRL and the Pipkins Team. Simply the best. A call to the Pipkins team should be the first call and only call on anyone’s list. Thank you for being a vessel in God’s plan for our home buying process.

Review 11 (2020-11-10 - Rating: 5)
UserRaquel BellWhat we liked about the service was Tonettes patience and availability. There were times after hours that she made herself available for questions and concerns. We appreciate her and the Pipkins Team for going the extra mile. What I think would be a nice touch to their services would be an initial video chat with potential clients so that the comfort level can be established early on in building a new relationship. I hate the fact that I never got to meet in person but her voice was calming and she never appeared to be flustered by the repetitive questions we had. A personal touch would be to add video chat to a few calls like introduction, discussion of DTI and Congrats would have made the difference for us. The automatic videos are nice but I want to see my lenders eyes when making such important decisions. Overall she carried us to the finish line and we are truly grateful.Much Obliged,The Wares

Review 12 (2019-07-25 - Rating: 5)
Tonette is absolutely amazing!!! She is the epitome of a true professional in her field as she is thorough, efficient & informative. We were definitely blessed to work with her as she truly cares about her clients and their wellbeing. Tonette will see to it that you understand every detail of the entire loan process and do what she can to obtain for you the best rate possible. Tonette was highly recommended to me by numerous people in my circle. Now I know why! If youre in need of a home loan, Tonette is definitely who you need to call!

Review 13 (2019-11-21 - Rating: 5)
We had an amazing experience working with Tonette Pipkins and the NRL team. Tonette is knowledgeable, patient,and a caring mortgage specialist. She made the process of buying a home pleasant and stress free. I would highly ecommend her and her team to all my friends and family.

Review 14 (2020-01-19 - Rating: 5)
Tonette and her team are rock stars. After dealing with a two month nightmare while working with Geneva financial. We were looking at loosing our dream home and thousands of dollars in earnest money, inspection fees, and appraisal. We had all but given up and then Tonette came into our lives and saved the deal and had us closed in two weeks. I cannot give her a good enough review because she deserves one hundred stars. If you are shopping for a mortgage company look no further I will never do business with any other mortgage company. Tonette and her team genuinely care about the people they are working for.

Review 15 (2019-11-24 - Rating: 5)
Tonette and the entire Pipkins team did an AMAZING job assisting us with our mortgage attainment. I could not have asked for a better experience!! I feel like I learned so much about how the mortgage process works through their video check points. I LOVED that they were personalized. I will admit that I watched them over and over again. They were so informative and I felt like I was welcomed participant in this process instead of a burden to the team like I have felt with other companies in the past. I have already told a family member about how smooth the process was in the hopes that when she purchases her first home she would have this same great experience.

Review 16 (2022-09-23 - Rating: 5)
Tonette and her team are incredible! Their customer service is second to none! She keeps your loan process on track and always has a solution to any road bumps along the way!

Review 17 (2022-06-02 - Rating: 5)
Wow!! Working with Tonette and her team has been amazing!! Flawless actually. Always ahead of schedule and super communicative. Has made this process easy and enjoyable. Thank you, Tonette!!

Review 18 (2020-12-25 - Rating: 5)
Tonette is a true professional of her craft. She takes the time to understand the needs of her clients. Dont take a chance on having anyone else assist you other than The Pipkins Team!

Review 19 (2023-01-05 - Rating: 5)
Awesome!! Started the process while deployed. Was very optimistic about it, but once everything started it did not stop. Was told that I would be in home before Christmas, and sure enough I was. Awesome experience from realtor to mortgage company staff through and through. Would most certainly recommend them to anyone looking to close a loan with little to no hiccups.Thanks to everyone for a great experience!!!!

Review 20 (2019-05-06 - Rating: 5)
I liked the fact that from start to finish and even after that, it has been more about educating than it was about selling a product. Mrs. Tonette Pipkins took the time to actually educate me about the home buying process. She was able to answer all of the questions that I had and was able to present me with different scenarios to help me better understand the whats and the whys of the home buying process. She was very prompt when I had questions and concerns and she made sure that I fully understood when she answered them. The whole process of the home buying experience was actually easier than I expected. I attribute that to Mrs. Tonette Pipkins and her team for going above and beyond to make sure that I understood each step of the process. As stated before, anytime I had a question or concern, I received a prompt response and sound advice. They took a process that I heard some horror stories about and made it as smooth as it can possibly be. I can definitely say that it was great to work with her and her team throughout this entire process. Thank You!

Review 21 (2020-07-31 - Rating: 5)
Ms. Pipkins and her team made our first time purchasing a new home an absolute breeze. She was very prompt to respond to any questions or concerns my wife and I had, and the informational videos that she sent to us during the process truthfully made whole experience a walk in the park. I would not hesitate to use NRL Mortgage again to purchase another home!-The Zimmermans

Review 22 (2019-07-13 - Rating: 5)
Tonette and Ava were great! They responded to all of our messages promptly and kept us updated throughout the process. Tonette specializing in VA was an added bonus. They helped us through the process seamlessly. Thanks ladies!

Review 23 (2020-05-08 - Rating: 5)
We love this company. All of our questions were answered promptly and completely. They treated us as if we were their only and most important clients. We’ve closed loans before but NRL’s process, understanding of our individual needs and the speed of responses to our questions and concerns was amazing. Our loan closed without a hitch because they did such a thorough job upfront and throughout the process. NRL is the way to go!!!

Review 24 (2021-10-27 - Rating: 5)
We really enjoy working with Tonette and her team. The communication they provide throughout the process is wonderful!

Review 25 (2023-09-27 - Rating: 5)
Tonette and her team were incredibly easy to work with from start to finish’

Review 26 (2020-04-29 - Rating: 5)
Tonette and Callie seems to work around the clock. I know they were processing my loan application evenings and weekends.