Texell Credit Union

Located in Houston, Texas

Address: 2208 Sunny Ln, Killeen, TX 76541, United States

Phone: +1 254-773-1604

Rating: 4.6

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

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Comments

Review 1 (2025-01-03 - Rating: 5)
Texell is great. Good Service, understanding if your account has been hacked, they look after you as well. I almost got sucked into a scam job that wanted to pay for their equipment with my own money and the rep at Texell told me not to do it and then block access to my account. keeping me safe. Cool People.

Review 2 (2025-02-16 - Rating: 5)
I am very happy with your service, it’s been a good experience and all your personnel are very friendly. Plus my vehicle interest was very affordable… my Friends & customers & fallowing….

Review 3 (2024-11-20 - Rating: 5)
Customer service is great and the mobile app is easy to use. Ive never had any issues with texel and highly recommend it. Best bank Ive ever had

Review 4 (2024-11-14 - Rating: 5)
I used Texell for many years before I moved out of Texas. When I moved back to Texas, I immediately opened a new account here, and my daughter immediately opened a new account here. I have had accounts at almost every major bank you think of, and I wouldnt even consider using any of them any more unless it was for something I literally couldnt do through texell.

Review 5 (2024-11-04 - Rating: 5)
Great customer service. Everyone was very helpful and courteous. I was quickly offered a bottle of cold water to clear my throat after coughing, just prior to my departure. The asst manager greeted me upon my arrival and departure. Branch manager was still on vacation. All personel were friendly and professional.

Review 6 (2025-03-02 - Rating: 5)
I love ❤️ Texell credit union I have had several other banks and credit unions but I like this one the best. They take care of all my financial needs

Review 7 (2024-04-06 - Rating: 5)
Julianna was great. Answer all my questions, and was able to find me exactly what I was looking for. Treated me like a real peraona and not just a customer. Highly recommend Texell and this branch just for her customer service alone.

Review 8 (2024-08-12 - Rating: 5)
Brey was absolutely lovely and made getting an account effortless! I have been avoiding this process for many years. But she made me feel at ease and confident in my choose to go with Texell. I look forward to working with this institution for many years to come!! ❤️

Review 9 (2024-06-04 - Rating: 5)
I truly enjoy the security of my account I work in finances and hear my customers always talking about their account getting hacked or breached with their banks. I have never once dealt with this with Texell or had a customer tell me they had this problem with Texell. They keep are money safe that we work hard for.

Review 10 (2025-01-25 - Rating: 5)
I like the patience , the information , the help , always there with doors open to get me help on my needs. Thank you texell group .

Review 11 (2024-03-18 - Rating: 5)
Texell always seems to be very helpful and excellent customer service that really helped me with any issues or something I needed that was of importance to me I will always be grateful for them.

Review 12 (2023-09-26 - Rating: 5)
We went here for an auto loan and it was a very easy process. Our own bank declined a loan for us, but Andrea at Texell had us a loan in about an hour. They have great rates & benefits! Thank you Andrea for all of your help. We will definitely be be doing more business with you!!

Review 13 (2023-12-21 - Rating: 5)
Ramona is the absolute best, she explained everything to me throughly and made sure I understood and if I had any questions concerns or comments that I can reach out to her and she’ll be happy to assist me. Ramona was sweet, kind, respectful and Patient. Thank you so much Ramona you’re the best.

Review 14 (2024-01-23 - Rating: 5)
Everyone is always nice, such a great staff. All transactions conducted with Texell have always been an easy process. I trust this financial institution compared to others (banks) these days.

Review 15 (2024-01-24 - Rating: 5)
Texell Credit Union in Killeen was extraordinarily helpful in getting a loan for my car. Ms. Sophia went out of her way to make sure I got a good interest rate. My bank with whom I was with 20 years didnt even try to help me.. Thank you Texell and a special thanks to Ms. Sophia.

Review 16 (2025-02-20 - Rating: 5)
Texell has great customer service.

Review 17 (2023-12-06 - Rating: 5)
12-04-23 Awesome service. Im greeting with beautiful smiles, upmost respect and professionalism. I communicated electronically about a matter - BAM! - got speedy response and exchange resolving my concerns. Keep up the good work!--------------Awesome experience on 8-29-22. Their help to get me a new card because old one stopped working was exemplary. They didnt treat me like a bank robber and ask me to remove sunglasses before doing business with me. They jumped on the problem and had me out the door quick. The staff is awesome, professional, kind and friendly. Temple TX Adams location should learn from them on how to treat lifelong customers.

Review 18 (2023-09-25 - Rating: 5)
Been with Texell since 2015, the first financial commitment made when the move to TX was complete. It has also been the most satisfying: resources to handle pop up urgencies, amazing staff who are always helpful and knowledgeable plus security that surpasses each challenge when potential compromise arises. Just noticed its been 8 years with Texell and counting!

Review 19 (2024-03-20 - Rating: 5)
The Branch in Killeen TX is the best in Central Texas, Very professional and knowledgeable, They listen to your needs and try their best to satisfy the client, Their Customer Service is 110%.

Review 20 (2024-08-28 - Rating: 5)
Texell’s digital app is easy to use and speed of service is excellent!

Review 21 (2024-03-10 - Rating: 5)
Good customer service. My monthly direct deposits are two days early. System pays my bills on time.

Review 22 (2021-11-23 - Rating: 5)
Mrs .Davis was very knowledgeable when it came to taking care of my needs as a member. Every question was answered along with suggestions to better my experience with Texell. (She also smiled through the whole process!) great customer service ma’am

Review 23 (2019-12-03 - Rating: 5)
I have banked here for over 7 years. Great staff! Always very friendly and helpful. Texell is always there when I need them. However, I have noticed the staff has changed and the I have started to experience some not so friendly people and the wait is becoming inconvenient. Still give them 5 stars and will continue to recommend them. I have faith my super, awesome credit union will get back to normal!!

Review 24 (2023-12-01 - Rating: 5)
Andrea was very nice and knowledgeable. I appreciate her for explaining everything in detail and letting me know how to raise my credit score.

Review 25 (2020-01-11 - Rating: 5)
You guys are awesome. I went in today and was totally blown away with every aspect of my experience. Everyone was friendly, helpful and made you feel welcome. Im glad I made the decision to bank with yall after my experience today. Keep up the good work because it definitely shows you all care about the customer...

Review 26 (2024-09-26 - Rating: 5)
Texell Credit Union treats you like a person, not just a number. Seems like all thier employees have a positive and freindly attitude.

Review 27 (2024-07-07 - Rating: 5)
Fast friendly professional service. Couldnt be happier with getting my loan for my new boat.

Review 28 (2021-05-16 - Rating: 5)
Killeen Branch, Mrs. Andrea is very patient, skilled and detailed from start to finish. She was so helpful in helping my daughter transition in getting her very first bank account.She is also helping my spouse and myself rebuild our credit. She answered every question we had and provided prompt follow up. I cant wait to start our business planning with Texell, because of her consistency and experience.

Review 29 (2025-01-14 - Rating: 5)
I enjoy every visit there. Fast and friendly. Most helpful bank.

Review 30 (2023-03-27 - Rating: 5)
Sofia Scrivens is awesome. Very helpful, knowledgeable and patient. Bombarded her with questions, changed my mind many times and Sofia was very professional the entire time. Thank you Sofia

Review 31 (2023-10-01 - Rating: 5)
Most pleasant experience in setting up new account. Information was given to me to make the most intrest on my new CD. Keep up the good work

Review 32 (2023-09-09 - Rating: 5)
ANDREA IN KILLEEN LOCATION WAS MOST PROFESSIONAL, PERSONABLE, & INFORMATIVE LOAN EXPERT! Which is Why TEXELL CREDIT UNION HAS ALWAYS BEEN MY TRUSTED & TRUE FINANCIAL INSTITUTION! ATHANK YOU MS. HALEY FOR EXPEDITIOUS SERVICE AS WELL! YOU WERE MOST ACCOMMODATING AS WELL! AWESOME TEAMWORK 👏🏽 👏🏽 👏🏽 ✨🙏🏽 🚘 🙌🏽🎁

Review 33 (2022-09-01 - Rating: 5)
She went above and beyond for us. We highly recommend her for your financial needs. The contact was amazing she kept up with us every step of the way. Thank you again Charles Denning and Carrie Duwe

Review 34 (2024-06-25 - Rating: 5)
Julyann was very profesional and helpful when me and my wife went to open an account.

Review 35 (2019-11-30 - Rating: 5)
The Killeen location is quite smaller than the other locations, but everyone is super friendly and they all provide excellent customer service. The only things that have been an inconvenience is when I was looking for a new vehicle last year, I was denied by Texell bank, which was a little upsetting because I had only been late on my car payment one time, but I was able to finance with another bank at 0% interest. Also when making charges to your debit card, make sure to use it as “credit” Texell used to charge $1.50 per debit transactions. And the “debit” charge will hold your funds for several days, making it look like you have more money available that’s not actually there.So when you make payments at the store charge it “credit” to avoid the $1.50 fee and your funds will be withdrawn immediately, instead of a hold when you hit “debit”Texell also has great Holiday loan options that I like to take advantage of every year.

Review 36 (2021-10-19 - Rating: 5)
Texell made it incredibly easy to achieve the next steps in my financial future. Everyone was very friendly and knowledgeable. It has a welcoming environment and wonderful rates. Go see Jerrica and start building a better financial future today!

Review 37 (2024-02-29 - Rating: 5)
Customer service is always great respectful patient and caring a bank that anyone would love to deal with

Review 38 (2022-02-04 - Rating: 5)
Ms. Julianne Vega assisted me with my new account and was excellent!She was knowledgeable, pleasant and patient.Love her already.LD Woods

Review 39 (2024-05-16 - Rating: 5)
A very friendly place. I felt at home when I walked in the door. Everyone was very helpful and friendly.

Review 40 (2024-02-20 - Rating: 5)
Persons that toke care of us were very knowledgeable very professional of there job everyone was eager to help very pleasant visit

Review 41 (2023-05-29 - Rating: 5)
Andrea was awesome she answered all my questions. She went above and beyond explaining everything that Texell has to offer.

Review 42 (2022-11-26 - Rating: 5)
It was great Ms. Scrivens was very professional and she listen to our needs she made you feel good just talking to her and on another time she stopped what she was doing to help us .thank you. Ms. SCRIVENS

Review 43 (2021-06-03 - Rating: 5)
Leah Maxwell was very helpful and detailed with my first loan through texell to help build my credit. She was very thorough and friendly. Thank you

Review 44 (2025-01-02 - Rating: 5)
I never had no problem with texell everyone is very nice and helpful and friendly.

Review 45 (2024-04-04 - Rating: 5)
Andrea Rich and Julianne Vega good people, my daughter will be contacting Andrea too see about refinancing too.

Review 46 (2021-12-07 - Rating: 5)
Jerrica was very helpful and informative. Thanks to her I am many steps closer to my financial goals. Her service was much appreciated.

Review 47 (2023-03-10 - Rating: 5)
Always smiling faces, Very kind and willing to help in any way they can. From phone or in person they treat you like family.

Review 48 (2022-07-01 - Rating: 5)
I just recently left Bancorp South and started banking with Texell, I will say that the customer service has been a pleasure to deal with. A million times better than Bancorp.

Review 49 (2018-08-31 - Rating: 4)
Parking and getting into the location are not fun and theres literally only two tellers working counter and drive through so be patient with them. Its a small branch but very friendly and effective at their jobs.

Review 50 (2021-11-09 - Rating: 5)
Best service iv ever received from a credit union!!! Jerrica went above and beyond to meet my needs! I would highly recommend texell to anyone looking for a credit union!!!

Review 51 (2022-01-07 - Rating: 5)
Great experience opening a new account. Ms. Davis was very pleasant and very helpful! She clearly takes pride in helping customers!

Review 52 (2024-04-29 - Rating: 5)
Great service! Texell always helps me with what I need.

Review 53 (2023-03-21 - Rating: 5)
Very convenient & easy, wonderful kind assistance always on point & gives u great offers on whatever fits 5💫

Review 54 (2024-07-20 - Rating: 5)
Great service, family oriented and great locations.

Review 55 (2024-03-22 - Rating: 5)
Great Credit Union, Great Staff! Love everything about them.

Review 56 (2024-10-29 - Rating: 5)
Eazy to take care of my banking

Review 57 (2023-06-02 - Rating: 5)
At Texell you are not just a number your family. Texell contacts you personally for promotions, and make car buying a breeze!

Review 58 (2020-09-28 - Rating: 4)
Its a great bank but the drive thru is slow and they need an updated atm machine so you can make deposits there instead of having to go in the drive thru or inside.

Review 59 (2022-01-21 - Rating: 5)
Ramona Tucker is very very helpful. she educate you on things you don’t know. very nice and warming.

Review 60 (2020-02-14 - Rating: 5)
Andrea Rich helped me, very courteous and professional. Great customer service, glad to be working with you guys.

Review 61 (2023-07-11 - Rating: 5)
Very friendly and professional service! They offered my fur babies treats too!!!

Review 62 (2023-09-15 - Rating: 5)
Texell has always been there for me. Efficient and courteous service.

Review 63 (2021-11-24 - Rating: 5)
Jerrica, at the killeen branch, helped me with several of my banking needs— including saving me some money by transferring my loan accounts for lower APR. Go see Jerrica for all of your financial needs!

Review 64 (2023-08-19 - Rating: 5)
They are always professional and very friendly at the Killeen branch. Thank you everyone ❤️

Review 65 (2016-10-17 - Rating: 4)
Been with them for approximately 2 years and my only complaint is slow service because of lack of employees. It would be great if they opened another location in the Killeen area

Review 66 (2020-01-11 - Rating: 5)
Did a loan refianance, it was very quick and easy. Carey Waddell was great. She really helped get this done quckly.

Review 67 (2021-08-06 - Rating: 5)
Excellent customer service miss Vega was very informative & helped me get my account set up fast.

Review 68 (2023-12-26 - Rating: 5)
The people that work at the killeen branch are always helpful and friendly.

Review 69 (2023-10-17 - Rating: 4)
Wish they had given balance in save first account after transaction .

Review 70 (2018-04-02 - Rating: 5)
The staff was very respectful and help full, never a long wait and never have had an issue with my account.

Review 71 (2023-06-23 - Rating: 5)
I love Texell Crédit Union, they have always helped with whatever I needed!! I have been with them for more than 6 years!!

Review 72 (2025-02-21 - Rating: 5)
Great service

Review 73 (2025-01-04 - Rating: 5)
I always have like going to your Banks thanks for letting me use these Banking

Review 74 (2024-11-18 - Rating: 5)
The best in business for MONIES and loans

Review 75 (2024-04-13 - Rating: 5)
Very friendly and very helpful with my needs

Review 76 (2024-05-14 - Rating: 5)
Fast, efficient, courteous and very desirable products.

Review 77 (2023-05-18 - Rating: 5)
I Have Continually Received Awesome Customer Service From Any Branch That I Have Visit.

Review 78 (2024-08-10 - Rating: 5)
Customer service is great!

Review 79 (2023-05-17 - Rating: 5)
Sofia was very professional and helpfulI would recommend her to anyone

Review 80 (2023-07-11 - Rating: 5)
Great customer assistance for business accounts would recommend

Review 81 (2024-12-15 - Rating: 4)
Great business .

Review 82 (2024-08-13 - Rating: 5)
Very good people and always there to help were u need help

Review 83 (2023-12-22 - Rating: 5)
Great banking experience, fast and friendly.

Review 84 (2020-09-14 - Rating: 5)
Ive had accounts for years. Always great never any problems. Very protective of your information.

Review 85 (2024-10-05 - Rating: 5)
Great company

Review 86 (2023-01-27 - Rating: 5)
Great place to get car loan, I have financed 5 cars

Review 87 (2023-10-07 - Rating: 5)
Very helpful and friendly. Nice folks

Review 88 (2017-04-03 - Rating: 4)
I have no problem with them but its funny how yall complain about being negative its your own fault its called balancing your account

Review 89 (2024-01-12 - Rating: 4)
Friendly customer service that I can appreciate!

Review 90 (2021-03-03 - Rating: 5)
Mrs.Vega was very helpful and knowledgeable! Definitely recommend!

Review 91 (2024-12-22 - Rating: 5)
Want peace of mind with your finances? Go to this branch.

Review 92 (2017-11-16 - Rating: 5)
VERY HELPFUL. NICE PEOPLE. GOT A CHECKING AND SAVINGS ACCOUNT SET UP. THANK YOU!

Review 93 (2020-01-14 - Rating: 5)
Positive impression and friendly people, easy to do business with.

Review 94 (2023-07-11 - Rating: 5)
Friendly and very knowledgeable of the job.

Review 95 (2023-11-27 - Rating: 5)
Would recommend great service

Review 96 (2023-08-15 - Rating: 5)
Always there for my financial needs. Thanks

Review 97 (2023-10-31 - Rating: 5)
Nice worker in the drive thru

Review 98 (2020-03-11 - Rating: 5)
The teller was super friendly polite n nice

Review 99 (2017-08-20 - Rating: 5)
Love this place!! Helps me keep my finances in order.

Review 100 (2022-12-24 - Rating: 5)
Excellent service cant complain

Review 101 (2016-04-21 - Rating: 5)
Had them for over a year n i love it!!!!

Review 102 (2020-01-07 - Rating: 5)
Super friendly and helpful staff. Thank you!

Review 103 (2022-10-22 - Rating: 5)
Awesome! Courteous and best service.

Review 104 (2025-02-24 - Rating: 5)
They love helping people

Review 105 (2023-01-02 - Rating: 5)
Staff are very friendly and helpful

Review 106 (2023-06-27 - Rating: 5)
Thank you so MUCH…!

Review 107 (2022-12-24 - Rating: 5)
Then only think i can say is thank you.

Review 108 (2023-12-31 - Rating: 5)
Great customer service

Review 109 (2018-10-19 - Rating: 5)
I like there Texell C.U. is good

Review 110 (2023-03-13 - Rating: 5)
Very easy

Review 111 (2023-01-28 - Rating: 5)
Always very nice

Review 112 (2024-02-14 - Rating: 5)
Easy

Review 113 (2023-11-22 - Rating: 4)
Great experience

Review 114 (2018-08-24 - Rating: 5)
Fast friendly service.

Review 115 (2023-09-12 - Rating: 5)
Great company

Review 116 (2019-11-22 - Rating: 5)
Very helpful and knowledgeable

Review 117 (2020-01-15 - Rating: 5)
Very fast and friendly

Review 118 (2022-12-28 - Rating: 5)
Fantastic banking experience

Review 119 (2021-11-18 - Rating: 5)
Very helpful and informative

Review 120 (2019-08-25 - Rating: 5)
Great Customer service!

Review 121 (2022-12-26 - Rating: 5)
Excellent service

Review 122 (2018-03-12 - Rating: 5)
Love it!

Review 123 (2023-12-30 - Rating: 5)
12/29/2023

Review 124 (2023-09-15 - Rating: 4)
Always on point

Review 125 (2018-04-05 - Rating: 5)
Great place to bank with

Review 126 (2015-03-10 - Rating: 5)
Best service

Review 127 (2016-02-04 - Rating: 5)
Great Customer service

Review 128 (2024-04-14 - Rating: 5)
Excellent service, I recommend them 100% and I love it because if you dont know English they have bilingual staff. Apart from that their offers and interests are very good.

Review 129 (2023-06-16 - Rating: 5)
In my branch they know one and they do the transactions for me quickly and effectively and I dont have to give much explanation of the transaction