TDECU Houston Westheimer

Located in Houston, Texas

Address: 10952 Westheimer Rd, Houston, TX 77042, United States

Phone: +1 800-839-1154

Rating: 3.2

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-01-26 - Rating: 5)
Outstanding experience! As a returning member of TDECU, I can certainly say that the overall atmosphere has greatly improved at this location and I am glad to see that.From the time I walked in, I was greeted by the staff and felt like I belong as a member. A huge improvement versus the feeling I had at this location many years ago. I was seriously going to either the Sugar Land or River Oaks locations just to avoid the atmosphere during that time.Shoutout to Jeyson who assisted me with opening up a commercial account for my new courier and delivery company. Very professional, knowledgeable, non-judgmental and welcoming.The branch manger Venita was very kind and professional as well. She seems like she is dedicated to creating an overall great banking experience at that location. As a small business owner, those are the things that I like to see.To the branch manager and staff at this location, kind doing what youre doing. The customer service has improved tremendously in my opinion. I know that some people can be difficult and/or downright rude but dont let those few bad apples spoil the day and or atmosphere. Glad to be back with TDECU.

Review 2 (2024-10-02 - Rating: 5)
My favorite Branch. Amazing customer service experience from the staff and officers. 10/10 recommend!!

Review 3 (2024-01-02 - Rating: 5)
I have been coming to this bank for quite some time an each time I have come I have received amazing service. The team is very positive an welcoming. They work very efficiently to get my need met. I highly recommend.Thanks Rafael it was a pleasure speaking with you.

Review 4 (2024-01-12 - Rating: 5)
When I walk in I’m always greeted by a member specialist. I always experience professional and friendly service. The specialist here are great! If I know I am limited with time I usually book an appointment with Jeyson. Don’t just trust my review stop by one day or book an appointment!

Review 5 (2021-11-16 - Rating: 5)
I had the BEST experience ever!! I was able to be straight forward about my situation and not once did I feel judged for needing help with getting my car refinanced. Kayla Armstrong was awesome to us and was so willing accommodate my needs. I also want to thank the bank manager Sheba Robinson for being so patient with us while we got all the paperwork required. Oh and I can’t leave Mrs.Venita out because she played a part in keeping us company. To all you ladies I appreciate all of you and I thank y’all so much.

Review 6 (2022-03-04 - Rating: 5)
After being a victim of identity theft its been a struggle finding a banking institution I can trust. TDECU made me feel like family the minute I walk through the door. Kayla my personal bankers customer service was simply amazing. She was polite,funny and professional. You can definitely tell these ladies love working here.

Review 7 (2021-10-08 - Rating: 5)
I would like to say my Experience today at the Westheimer Branch was one of where I can’t choose enough Great words to explain how helpful these ladies Ms. Kayla and Ms.Shena both made me feel confident and value as a customer. I was a little nervous an when I tell you these ladies gave me the confidence along with the help I needed. I wasn’t rushed nor judged. I felt like and was treated so nice and as if I was family or one of their best customers. I took the time out to thank the both of them and give them both Great reviews today thank y’all guys again for the help today my family and I can’t thank you each enough!

Review 8 (2023-12-29 - Rating: 5)
Jeyson Fana customer service was excellent. He walked me through every detail of creating a business & personal account. I asked several questions and he was very patient with me.

Review 9 (2021-01-29 - Rating: 5)
Yesterday, I was told about the great loans that TDECU has so today during my lunch break I went in to become a member and applied for the loan. I was approved right then and there. Shena Robinson was so helpful and made the entire process seamless. Nice and easy from the minute I walked in. This has truly been a blessing and I will be opening other bank accounts with them. Thank you again for the great service you provided Shena!!!

Review 10 (2021-01-15 - Rating: 5)
I decided to establish my membership with TDECU after hearing all the great benefits they offer. This location did not disappoint. Shana Robinson assisted me, she was very friendly, professional and knowledgeable. My husband and I love their mobile banking features and plan to make TDECU our primary financial institution. We received a great rate on our loan and the process was very quick and easy! Definitely recommend this location to everyone in the surrounding area.

Review 11 (2021-01-18 - Rating: 5)
I had an amazing experience at this location. I was able to open my account with mobile banking with ease and I was approved for personal loan on the spot with a great rate. The manager Erica Brooks ensured that all my financial needs were met and I would strongly recommend TDECU especially this location.

Review 12 (2024-03-05 - Rating: 5)
Good afternoon, Rafael.I just wanted to say thank you for your exemplary service. I really appreciate your time and help.Your customer service skills are fantastic.

Review 13 (2020-04-29 - Rating: 4)
I always have a good experience visiting this office branch. As a matter of fact, I have never had a bad experience in any of the branches. Very good and reliable service. The only complaint I have is that in the Westchase branch on Westheimer, the ATM is no longer available outside, since now it is placed inside right before the main entrance, and is locked up after hours. I thought the whole point of an ATM is to have access to banking after hours if you need it. Whenever I need to make a cash deposit, I have to drive to another branch farther away. This is quite inconvenient for me, since this branch is the one closest to my residence. This is my only pet peeve. All else is more than satisfactory.

Review 14 (2023-03-24 - Rating: 5)
I had a situation to come up and I needed to go into the bank to take care of it.When I enter the bank Mrs. Kayla assistant me. I needed upper management to a help me. Mrs. Aisha Hill bank manager help me and resolved my problem.Mrs. Hill and Mrs Kayla went above and beyond their duty to resolve me issueThanks a MillionDr. G. Jackson

Review 15 (2021-01-14 - Rating: 5)
Recently had an experience with two of the member specialists at this branch. What seemed to be impossible became possible. Between the Member Center Manager (Erica Brooks) and the Member Champion (Coraima Mellando), I was taken care of and they even helped me with fixing a problem I didn’t even know I had! Loved the service, communication, and professionalism. The team effort really made me feel like a valued member. Received great assistance at this branch.

Review 16 (2024-08-13 - Rating: 5)
Marcos and Donnie given me exelente attention professional Services they very nice personsCongratulation to TDECU for this employees

Review 17 (2019-12-21 - Rating: 5)
I’m really shocked of some of these bad reviews smh.People need to understand that this is a Credit Union Bank and they all are small banks. Please expect a wait time unless you go early in the morning. This is a very good bank and has great interest rates for kids savings. The manager is also very nice he came out to help and speak with us.

Review 18 (2021-01-11 - Rating: 5)
Excellent customer service. Branch manager Erica Brooks was very knowledgeable and friendly and I was able to obtain a very low interest rates on my auto and personal loans. I enjoy banking with TDECU.

Review 19 (2023-03-30 - Rating: 5)
Kayla Armstrong member specialist was amazing! She answered all questions very professional, patient and knowledgeable. Thank you for your service! If you are looking for a specialist here please see Kayla!!

Review 20 (2021-12-07 - Rating: 5)
Was helped by Kayla today and she was so sweet and understanding. Shena her manager was also very accommodating and informative on getting me the product I was seeking.

Review 21 (2022-02-11 - Rating: 5)
AISHA HILL exceeded my expectations. she went above and beyond for my motorcycle loan.I Never ever had a smooth transaction if you need a loan ask for her NO DOUBT ABOUT IT !!!Thank you Again.

Review 22 (2024-08-28 - Rating: 5)
Karina was amazingly helpful and there was no waiting at all

Review 23 (2014-12-29 - Rating: 5)
Ive been a member since 1994 of TDECU. Their service is very good and the products are great. For my business account I ended up at Chase but regreted it ever since. Too complicated move it back.

Review 24 (2021-01-14 - Rating: 5)
Great customer service! Thank you to Coraima Mellado for helping me out today. I was well received and she answered all of my questions and gave me advice on how to manage my account. Highly recommend her!!

Review 25 (2022-01-15 - Rating: 5)
This was the best experience I’ve had at any TDECU. Kayla A. was so helpful and pleasant during my entire process. I highly recommend any member or future member to use this branch!

Review 26 (2021-03-05 - Rating: 5)
Finally my favorite C.U is open. Aquire about a loan, was given great feedback as well employee very knowledgeable and glad I came in to speak to my banker. Anyone seeking finacial advice, this is the place to come and apply for a loan as well be given proper advice.

Review 27 (2021-04-22 - Rating: 5)
Ms Coraima Mellado was very honest and really helped me out by guiding me through my loan process with no issue. She made my experience very easy and fast.

Review 28 (2021-10-14 - Rating: 5)
Yes I would like to express my experience Ive been TDECU off of Westheimer with the bankers Kayla and Shena they were so helpful and so very nice and very open-minded and I walked in with one intention and left out with them helping me out with intentions I didnt have so I would like to leave this comment on behalf of them helping me and being very very nice and generous as far as you their time and consideration thank you

Review 29 (2021-04-02 - Rating: 5)
Coraima was very professional and efficient. I will definitely recommend TDECU for any banking services. She went above and beyond, that says a lot of from her as a team member of TDECU.

Review 30 (2023-10-13 - Rating: 5)
I inquired about a secured credit card at this location I was helped by Jeyson, I appreciate his professionalism and the information he provided to me.

Review 31 (2021-02-12 - Rating: 5)
I give five stars to this location because they always help me when i need it, especially coraima she is a very nice banker that helped me very much to get a loan that i desperately needed. Would refer her and this location to my family and friends.

Review 32 (2018-07-30 - Rating: 5)
Eric Hall, thank you for all the help you provided over a span of 2 weeks trying to approve me for a vehicle loan. He will go above and beyond for your first car purchase. Go see Eric.

Review 33 (2022-01-15 - Rating: 5)
The services at this location is the best ... When they said customers services is 100% services. Ms. Armstrong keep on doing a great job and thank you for all the help that you give us everytime we go their.

Review 34 (2024-03-01 - Rating: 5)
Mr. Paredes has been incredibly helpful with my financial and personal information protection.

Review 35 (2023-04-18 - Rating: 5)
My experience with Kayla at TDECU was INCREDIBLE. She was very knowledgeable and cheerful.

Review 36 (2024-01-26 - Rating: 5)
Jeyson is the best! He exceeds my expectations every time I come in.

Review 37 (2016-11-15 - Rating: 5)
Excellent credit union, great service by manager, one on one treatment, not to mention they are non-profit no hidden fees

Review 38 (2021-12-14 - Rating: 5)
KAYLA WAS EXCELLENT, she went beyond for me her and Venita!!!! I am super proud of this location

Review 39 (2017-09-29 - Rating: 5)
Very informative and helpfull CU. Anyone seeking credit assistance or building credit. This is the place for help, and better rates.

Review 40 (2021-12-07 - Rating: 5)
Very friendly, helpful and informative, I’m glad I became a member here!

Review 41 (2022-11-18 - Rating: 5)
I opened my account at the branch with Donnie and Kayla the service was amazing! I love the professionalism presented, everyone was helpful! Shout out to the manager Shena as well! I will be back soon to build my credit!

Review 42 (2015-04-15 - Rating: 5)
I switched over from Chase and I have never been happier with a bank.

Review 43 (2022-01-12 - Rating: 5)
Ask for ms kayla shell help you with all your financial needs!

Review 44 (2020-01-14 - Rating: 5)
Good and friendly service, and no waiting time 😊

Review 45 (2019-05-04 - Rating: 5)
Quick and super friendly service!

Review 46 (2015-02-28 - Rating: 5)
Great service every time!!! A+++

Review 47 (2018-02-01 - Rating: 5)
Not crowded

Review 48 (2017-12-12 - Rating: 5)
Very good service. When others give you financing with very high interests, here they treat you with a lot of respect and are fair with the financing. I had my checking and credit account with Bank of America and I came to TDECU and it has been spectacular. They also refinanced my car here and I am 1000% satisfied. Many thanks to the manager Mr. Andrés Luna. I recommend it to everyone.

Review 49 (2023-08-03 - Rating: 5)
Today I went to them and they took care of me incredibly well 👍🏼 especially Brandon Rivas, thank you very much for your help throughout the entire process. I totally recommend them 💯!!! Kind regards.

Review 50 (2023-12-26 - Rating: 5)
Magnificent attention. I always solve my problem every time I go very fast

Review 51 (2023-03-13 - Rating: 5)
Excellent bank and staff, always willing to help, with fair interest.

Review 52 (2021-08-26 - Rating: 5)
Well, I recommend her, excellent service, Miss Corima, very kind, answered all our questions and gave us the necessary time. They serve you quickly.