SouthStar Bank, Round Rock

Photo of SouthStar Bank, Round Rock

Located in Houston, Texas

Address: 3025 RM 1431, Round Rock, TX 78681, United States

Phone: +1 512-992-1457

Rating: 4.8

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • Debt collection agency
  • Loan agency
  • Bank

Photos

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Comments

  • Review 1 (2025-01-16 - Rating: 5)

    Great staff and so friendly. They do banking the right way! All business owners should go give them a look! You will not be disappointed.

  • Review 2 (2024-07-09 - Rating: 5)

    I needed to open up a student account for my oldest son this morning and literally got the cold shoulder from Chase Bank near the HEB in Round Rock, TX on University. They would not open up an account unless I opened up a checking account and charge a $12 fee each month unless I had direct deposit as well. Leaving frustrated, I decided to try South Star Bank near Senderro Springs, across the street from where we live. Not only was the staff welcoming, but also started the process very quickly. Anthony walked my son and I through the process and took time to discuss my sons options on his account. Talk about a fresh breath of air. Thank you Anthony for making this experience wonderful for my oldest son. I will be bring more business to this bank in the future.

  • Review 3 (2024-09-25 - Rating: 5)

    If youre tired of the big banks where youre just a number, give this bank a try. Weve been very pleased with the staff and professionalism of SouthStar Bank.

  • Review 4 (2024-11-09 - Rating: 5)

    Great Bank! Brooklyn was very helpful and courteous. Highly recommend Southstar Bank in Round Rock, TX!!!

  • Review 5 (2024-06-26 - Rating: 5)

    Service, rapid responses, caring, are some of the experiences Ive had with this bank since 2017. Diane Romo consistently makes me feel more than just a customer but part of a family. I work with people not institutions.

  • Review 6 (2020-06-19 - Rating: 5)

    I am excited to join the SouthStar Family. My experiences thus far have been great! They are truly a relationship oriented bank. They are very open, honest and made sure to help me navigate my transition in a way that is least disruptive. Kristy was fantastic and took the time to walk me thru details and at that same time made me feel like I had been a member for years. In the current climate this experience was a true breath of fresh air. Thank You!

  • Review 7 (2022-06-03 - Rating: 5)

    Recently Ive moved my company bank accounts from big box banks over to SouthStar and I could not be happier! There is never a wait inside the branch. You dont have to schedule an appointment just to speak with a banker. The branches are VERY nice inside, much more so than the big box banks. They also have restrooms available for customers...just imagine that!On top of that, all of the staff are super friendly and helpful, and Ive been into 3 branches with the same result.I wont go into detail about my banking needs but I will say quite a lot of money moves in and out of the accounts in a year and the big box banks werent giving me any loans against the cash reserves I have or against any of my other collateral. SouthStar already got me approved for a new loan against some of my assets. :-)If you are tired of being treated like a deposit or withdrawal instead of like a valuable customer, then you are at the wrong bank! Check Southstar out. I doubt youll regret it.

  • Review 8 (2021-07-15 - Rating: 5)

    I can not say enough GREAT things about SouthStar Bank in Round Rock. Our company has been doing business with this branch and team for several years now and they always go above and beyond for all of our business needs. Recently they did a personal loan for me and again they went above and beyond. The ENTIRE team at this SouthStar Branch really take pride in what they do and they definitely take care of their customers. I would highly recommend SouthStar Bank, especially this branch for any and all your banking needs. Go see what they can do for your business and you personally!

  • Review 9 (2020-05-29 - Rating: 5)

    My employer has been banking with South Star Bank for the past 5 years. We have loans, checking and savings accounts with them. Their customer service has been exemplary! They go above and beyond every time. As someone who prefers to do everything through online portals, this is the one case where I prefer reaching out in person. Kristy and JW always respond quickly to any issues were having and are happy to help. If its a quick question, Ill make a quick call to Diane who is always ready and able to help. Everyone Ive dealt with there over the years has impressed me with their capabilities and friendliness.

  • Review 10 (2022-01-26 - Rating: 5)

    My wife and I recently worked with Bill from SouthStar to buy land - something we had never done before. Bill went above and beyond in a busy market to answer our questions and get everything done quickly as we tried to make an offer and close on the purchase in a short amount of time. It was great working with someone locally, and I would definitely recommend reaching out to them!

  • Review 11 (2020-05-27 - Rating: 5)

    Great local Bank, a new customer that experienced GREAT service from JW, Kristi and the team. They really know what great customer service is all about. Way more resourceful than the Nat. Bank Im with now, will be moving over to them asap. You will love it here!

  • Review 12 (2018-02-02 - Rating: 5)

    J.W. Smith did our mortgage and was the best banker I have worked with; obviously, Southstar has the tools to come up with a mortgage that no other bank was able to match. Also in personal interaction a very positive experience whenever I have been in contact.

  • Review 13 (2021-04-18 - Rating: 5)

    I had a great experience with JW Smith & Team closing my construction loan. JW is easy to get on the phone and get responds prompt to your messages & needs. He also laid out what I needed to do. I appreciate straight to the point people! Per usual, with any transaction of this size; issues arise, but yet the process was still pretty seamless & was worked out very quickly.

  • Review 14 (2022-01-26 - Rating: 5)

    After several years of never knowing who to trust and where to go for refinance support for my home loan, I realized why not just go through my personal bank. SouthStar Bank was not only able to assist me with refinance they made the entire process effortless. Bill Staley and Michelle Felde were able to help me lower my current rate by two points, now I understand this may not be possible for everyone however if your looking for a positive and absolute support banking experience for your refinance then SouthStar Bank is the place. They were able to do everything over the computer and phone except signing the final documents that needed a notary obviously. Bill Staley and Michelle Felde we’re always ready to hep with any questions and the peace of mind they provided is something in todays chaotic world is truly missing. Hats off to them both and to the SouthStar family for all you do.

  • Review 15 (2021-10-14 - Rating: 5)

    If youre looking for a bank that truly cares about their customers, who go above and beyond to make sure your taken care of with a personal relationship rather than just another person walking through the door then Southstar is your bank. J.W. Smith and Kristy Hollis are the best. I cant say enough about their Honesty and Integrity. They truly care about what they do and how they do it. Business or Personal banking at its BEST!!!

  • Review 16 (2018-02-05 - Rating: 5)

    J.W. Smith and the SouthStar Bank team were spot on and a solid choice as our mortgage banker for our recent home purchase. Communication was clear and efficient and our loan approval and mortgage funding process was the best weve experienced. Thank you J.W. and team for helping us into our new home.

  • Review 17 (2022-09-29 - Rating: 5)

    Bill has been amazing in assisting me with my home building endeavor. His patience, knowledge, patience professionalism and availability has been excellent. I intend to recommend his services to whomever may need them.

  • Review 18 (2020-04-21 - Rating: 5)

    Stay out of the big banks and support Texas. My banker JW gets loans approved. The branch manager Kristy will give you white glove treatment. I really appreciate all the care they have given to both my personal and business accounts. I am confident in the trust I have placed in these people to handle my money.

  • Review 19 (2020-05-29 - Rating: 5)

    All banks are not created equally.... We chose SouthStar Bank when we opened The Leaf Group and they have been an integral part of our success. For over 7 years they have been our business partner. JW Smith our banker, has constantly introduced us to new cutting edge technologies offered by the SouthStar which has allowed us to streamline our banking needs and enhance the customer experience. We deeply appreciate JWs strong commitment in our journey.....you have made us a better company JW! Many thanks to the entire team as SouthStar.

  • Review 20 (2022-01-18 - Rating: 5)

    We had a great experience with Southstar. JW Smith and Michelle Felde kept everything very seamless with minimal effort on our part, while also keeping us informed throughout the process. The fees, rates etc were exceptional too.

  • Review 21 (2022-12-13 - Rating: 5)

    Bill and Kristin made our first commercial loan process run pretty smoothly. Thank you for always answering our questions promptly and with patience! After a 2 year search, you helped our dream finally come true!

  • Review 22 (2020-06-09 - Rating: 5)

    Kristy and J. W. were fantastic to work with. They rolled out the red carpet as I took my son to open his first account. While having primarily done my banking online for the last decade, I was reminded why banking local is such an important and helpful priority.

  • Review 23 (2021-06-15 - Rating: 5)

    Opened two accounts at this branch with the added complication of a trust. I received the height of service from everyone especially Kathryn D. The people who work there strive to give the utmost while giving the feel of a good neighbor. Thank you Kathryn, Kristy and Diane!

  • Review 24 (2021-10-13 - Rating: 5)

    SouthStar made everything so easy when opening new accounts. We were in and out in 20 minutes. Highly recommend if youre looking for a great, local bank with awesome customer service.

  • Review 25 (2019-03-11 - Rating: 5)

    Just an excellent bank. We have received so much help from them that we can’t thank them enough. They go beyond their obligations to help us. We are very deeply grateful to them. I am very grateful to Ms. Megan McCollister who continuously helps me far beyond my expectations. I wish and pray that she stays here. JW is the other person who has been continuously helpful whenever we need him. The other members are also very helpful. They are always ready to help their customers, I have witnessed it myself. Let these employees be given the fullest benefits so that they never leave this location of SouthStar Bank! I wish the best for them!-Professor S. Dey, and Dr. N Dey

  • Review 26 (2021-07-28 - Rating: 5)

    This location is the best!!! Diane and her team at the branch make ever transaction quick and simple. For a small business owner time is key and you can go wrong with Southstar round rock.

  • Review 27 (2024-08-29 - Rating: 5)

    Most friendly staff ever. I love doing business with SouthStar bank I recommend this bank to everyone.Thanks

  • Review 28 (2020-06-06 - Rating: 5)

    JW Smith was so easy and kind to work with. He explained and connected me to the right people to get all of my questions answered quickly. He made our loan process smooth and easy.

  • Review 29 (2023-07-27 - Rating: 5)

    Excellent customer service! JW went above and beyond! We definitely recommend this bank.

  • Review 30 (2024-02-01 - Rating: 5)

    JW Smith and his team are professional, courteous and most of all trustworthy. I highly recommend Southstar Bank.

  • Review 31 (2018-02-05 - Rating: 5)

    I would recommend this bank to anyone! They go above and beyond for their customers. My husband and I have banked with them for many years and I will never trust my money with anyone but South Star.

  • Review 32 (2022-10-12 - Rating: 5)

    I highly recommend using SouthStar Bank. I got to visit with J.W. Smith who was highly knowledgeable and the type of person that people want to do business with.

  • Review 33 (2021-07-20 - Rating: 5)

    Long time customer and SSB and JW, Kristy, Diane, Katherine, and the rest of the team at the Sendero location continue to exceed my expectations.

  • Review 34 (2023-08-10 - Rating: 5)

    Thanks for the support. JW Smith and his team were helped us all the way to close the property successfully

  • Review 35 (2020-06-23 - Rating: 5)

    JW and his team are incredible! They processed our PPP loan very efficiently! I highly recommend SouthStar Bank!

  • Review 36 (2020-06-16 - Rating: 5)

    I had a great experience working with Bo Rodmans team at SouthStar Bank. They were incredibly helpful and knowledgable.

  • Review 37 (2021-10-06 - Rating: 5)

    JW Smith and his team were amazing to work for. They were available and made the process as smooth as possible. I would definitely use them again.

  • Review 38 (2018-02-05 - Rating: 5)

    I couldnt recommend the Team at SouthStar Sendero Springs more highly. They have been and continue to be a pleasure to work with. I highly recommend sending your business their way!

  • Review 39 (2023-04-20 - Rating: 5)

    The people at SouthStar bank are very friendly. Also I love seeing Teddy there πŸ• hes such a sweetheart 😘

  • Review 40 (2021-04-22 - Rating: 5)

    JW and his team at SouthStar did a great job for us, with individual attention and charm that would be hard to get from a bigger bank.

  • Review 41 (2022-11-01 - Rating: 5)

    If you need a bank that treats you as an individual and not just a Dollar $, then please check out SouthStar! If you need a Mortgage, hit up JW Smith!

  • Review 42 (2018-03-16 - Rating: 5)

    SSB has always gone above and beyond to help me in my banking needs. Their customer service is superb!

  • Review 43 (2021-02-04 - Rating: 5)

    This branch is Awesome! The staff is very friendly, professional and efficient. I highly recommend this team!

  • Review 44 (2024-02-05 - Rating: 5)

    Staff is very friendly, responsive and professional. They communicate very well and get things done promptly

  • Review 45 (2024-09-06 - Rating: 5)

    Great service from Diane, Anthony, Brooklyn at Round Rock Branch

  • Review 46 (2023-05-11 - Rating: 5)

    Wonderful and quick service! The team is very professional and helpful !

  • Review 47 (2023-03-24 - Rating: 5)

    Best personal and business banking experience ever!Top notch team!!!

  • Review 48 (2023-05-02 - Rating: 5)

    Always have a good experience due to the professional people working there!

  • Review 49 (2021-03-31 - Rating: 5)

    Wonderful experience! Very friendly, helpful, and genuinely nice!

  • Review 50 (2021-07-16 - Rating: 5)

    Very easy to work with with the flexibility that small builders need.

  • Review 51 (2022-11-25 - Rating: 5)

    Very prompt and courteous service at the bank.

  • Review 52 (2022-11-24 - Rating: 5)

    This Bank and its people are wonderful to work with

  • Review 53 (2023-04-18 - Rating: 5)

    Excellent customer service.

  • Review 54 (2018-02-05 - Rating: 5)

    Great bank, J.W. was fantastic!

  • Review 55 (2023-04-27 - Rating: 5)

    Great service!

  • Review 56 (2020-02-21 - Rating: 5)

    Unbelievable.

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