SouthStar Bank, Leander

Located in Houston, Texas

Address: 10737 E Crystal Falls Pkwy, Leander, TX 78641, United States

Phone: +1 512-456-0035

Rating: 4.7

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

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Comments

Review 1 (2024-12-19 - Rating: 5)
I recently worked with Jason Herbert on a closing for my clients, and I couldn’t be more impressed. Jason was incredibly quick, efficient, and always on top of things. His communication skills are outstanding. Thanks to his dedication and professionalism, we made it to the closing table on time without a hitch. If youre looking for a lender who truly delivers, Jason Herbert is the one to trust. Highly recommend!

Review 2 (2024-11-27 - Rating: 5)
I already love this bank! I started my small business account with them (first time business owner) and was absolutely clueless at first. Kerri has been amazing with walking me through the process and taking a lot of the stress off of my shoulders. As someone who has always dealt with big banks (Wells Fargo) I would 10/10 recommend giving Southstar your business. Truly amazing experience so far.

Review 3 (2024-11-20 - Rating: 5)
So far the experience has been fabulous..Its nice walking into a business and they know your name and have a very positive attitude

Review 4 (2023-02-24 - Rating: 5)
Kerri provided exceptional service. The best South Star employee I have dealt with in the 3 years I have been a customer. The staff has changed frequently so I hope you recognize an exceptional employee and provide recognition and promotional opportunities to retain her. I personally have 35+ years of community banking experience so I know an exceptional banker when I see one.

Review 5 (2024-05-16 - Rating: 5)
SouthStar is the perfect blend of the advantages of a multi-resourced, corporate bank with small town, personal and individualized customer service. My advice: don’t bank anywhere but SouthStar!

Review 6 (2023-04-28 - Rating: 5)
The best people and service I have experienced. Small business banking is far superior to the 2 other banks that I moved accounts from. 5 years with south star have been fantastic.

Review 7 (2022-03-18 - Rating: 5)
We transitioned from a big corporate bank to SouthStar. It was refreshing to have staff so apologetic in fear that their opening of our accounts was taking too long. Then to have the branch manager literally sit on the floor beside us as we tended to littles amidst paperwork. And lets not forget the monthly breakfast to support our local heros. Its one thing to desire to support local, its another to literally be treated like family. Thank you Randi and Kathryn for the experience you and your team gave and continue to give! We are grateful to call you our bank!

Review 8 (2023-08-02 - Rating: 5)
They are always so friendly. I feel like they actually know me. Transactions are quick and easy.They also offer community events in the lobby, like storytime and costume contest for neighborhood children.

Review 9 (2021-01-20 - Rating: 5)
Everyone here is super friendly and very responsive. I was grateful to find these folks because they were one of the few institutions managing the PPP program. While there have been a lot of complaints about the SBA application process (and rightly so) the staff here, with a particular shout out to Adriana Alvara of the Business Development dept. stuck with me through the thick of it and helped me over every technical hurdle beyond her control. She was patient and helpful in a very stressful period. She is an asset to their staff, and I am thankful for everyone I have associated at South Star Bank, and truly appreciate their sense of small-town friendliness.

Review 10 (2023-01-15 - Rating: 5)
After completing some paperwork online, and not receiving an electronic response after a few weeks, I called the local branch. Katheryn quickly sorted out the problem, and offered to have the forms available for me to sign there at the branch. The time was set, and even though I arrived earlier, Katheryn had everything ready, explained the paperwork, and everything was taken care of to my satisfaction.

Review 11 (2018-06-25 - Rating: 5)
Had a wonderful experience with Mick Donohoe as our Loan Officer at South Star Bank. He was professional, prompt and always available to answer questions. Made refinancing the house a positive and comfortable experience. I highly recommend Mick and the bank for any of your needs.-KS

Review 12 (2023-08-23 - Rating: 5)
Very good small bank. Staffs are very nice. Any time I need help. I can find a person help me instantly. Very good for small business.

Review 13 (2018-07-23 - Rating: 5)
Mick Donohoe made financing a new home a very positive experience. We had some complicated circumstances that Mick helped us through with pure professionalism. He made me feel like we were his only customers. He was always available to answer questions and help figure out problems. I will strongly recommend him to anyone needing financing.

Review 14 (2019-02-20 - Rating: 5)
We have checking and savings accounts here, but not a mortgage. The interest rate is better than the last small-town credit union we had, but the service is phenomenal. There are real people there servicing our account using real human reasoning, and when we call to talk to them, we don’t have to “press one to speak to a live person”. We’ll be staying for a while!

Review 15 (2021-07-17 - Rating: 5)
Afton and the staff at the Leander branch are absolutely incredible. They are always smiling, helpful, and embody the way banking used to be at other banks, but at Southstar Bank, thats how they still treat customers. It truly is your neighborhood bank.

Review 16 (2024-09-06 - Rating: 5)
Excellent service as always. Have never had any issues for personal or business accounts. They are extremely friendly and great to work with!

Review 17 (2020-04-16 - Rating: 5)
SouthStar, specifically Alexis Paulsen Michael, Pamela Wallis Barbeau & Amanda Aaron, have been absolutely wonderful throughout this entire process of the PPP application. They were amazing, honest, and up to date with all of the most recent information coming in, and they were relaying it all to me. I have no idea what I would have done without them. I highly recommend them to any small business owner!

Review 18 (2023-12-07 - Rating: 5)
Leave the big banks! Be a part of the family. So welcoming and professional. I have made a lot of bad moves in my day, this is not one of them.John O

Review 19 (2022-10-20 - Rating: 5)
Both for businesses and religious non-profit (not non-prophet) accounts SSB has been exemplary. Issues? Sure. Solutions? A priority with easy contact and great communication along with courtesy and professionalism. Thank you all, especially Aften.

Review 20 (2023-08-01 - Rating: 5)
Best place that I have Banked. Extremely efficient and competent people even with a ppp loan. I will never leave for another poor service credit union.A Plus attitudes and flawless service.

Review 21 (2018-07-19 - Rating: 5)
Mick Donohue is an amazing loan officer. He is efficient, very knowledgeable and super easy to work with. I would recommend Mick to all who are looking to purchase or refinance their home.

Review 22 (2024-02-22 - Rating: 5)
I have a longtime relationship with SouthStar and they are a quality outfit. They know me on a first name basis.

Review 23 (2019-11-22 - Rating: 5)
We love our neighbors down the road. They provide the utmost customer service. Definitely recommend doing your banking with South Star Bank!

Review 24 (2018-06-21 - Rating: 5)
Mick Donohoe and his associate Kelley McCutcheon were very helpful and responsive while we were going through a home loan application process. Professional and ethical are two words that come to mind. Would welcome a chance to deal with him again!

Review 25 (2024-03-27 - Rating: 5)
Kerri was awesome in solving our issue with our accounts. Very professional.

Review 26 (2020-06-16 - Rating: 5)
Love this local bank. Have helped serve my business and me personally. The people that work all of their locations have treated me so well.

Review 27 (2023-09-27 - Rating: 5)
Dianne explained everything very patiently and nicely.. our experience at round rock location is really best

Review 28 (2023-12-29 - Rating: 5)
Excellent service every time! Everyone at this branch is helpful and friendly.

Review 29 (2021-06-25 - Rating: 5)
I always get good service from Southstar and their staff is highly competent and personable. They will always be my first choice for banking.

Review 30 (2023-08-16 - Rating: 5)
The entire staff is VERY courteous and helpful regarding deposit / savings / or loan accounts. Customer service is excellent!!!

Review 31 (2020-08-27 - Rating: 5)
There were some issues in the beginning but everybody there was wonderful at working them out with me...great place to bank for sure!!

Review 32 (2023-11-29 - Rating: 5)
Great bank super staff miss Aften but new manager is great

Review 33 (2024-02-22 - Rating: 5)
It’s a wonderful bank and easy to access and friendly staff

Review 34 (2022-11-02 - Rating: 5)
Love this location .helpful staff . Amanda helped my business and me personally to get SBA loan . people that work in this location are very helpful .