SouthStar Bank, Harker Heights
Located in Houston, Texas
Address: 905 E FM 2410 Rd, Harker Heights, TX 76548, United States
Phone: +1 254-698-1800
Rating: 4.7
Services
- Drive-through
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Mortgage lender
- Loan agency
- Bank
Photos
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Comments
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Review 1 (2025-01-23 - Rating: 5)
I have received great customer service from this bank, and they are extremely responsive to all my needs. I have my business accounts with them, and being out of state can make things a bit more challenging. Fortunately, the entire team at this bank is very knowledgeable, and they adjust their schedules to accommodate the time zone difference. Highly recommend -
Review 2 (2025-01-23 - Rating: 5)
βThe team at SouthStar Bank is amazing! I have my business accounts with them, and anytime I have an issue, they are incredibly responsive. They go above and beyond to ensure I can continue conducting business seamlessly. Highly recommend!β -
Review 3 (2024-11-25 - Rating: 5)
I recently had the pleasure of working with SouthStar Bank for a commercial loan, and I cannot say enough about the exceptional service I received throughout the process. From the very beginning, the team was incredibly professional, knowledgeable, and efficient.Miguel, Samalia, and the entire loan department went above and beyond to ensure that every detail was handled with care and precision. They were always available to answer my questions, guide me through the process, and provide clear communication at every step. Their expertise made what can often be a stressful and complex process feel smooth and straightforward.What stood out to me most was their dedication to making sure everything was done right and on time. Itβs clear that they take pride in serving their clients with the highest level of service, and it truly made a difference for me.I am extremely grateful for their hard work and support. Thanks to SouthStar Bank, I was able to secure the financing I needed without any hiccups. I look forward to continuing a great banking relationship with them and highly recommend their services to anyone in need of a trustworthy and reliable banking partner.Thank you, SouthStar Bank, for setting such a high standard of excellence!Mentee Gaye -
Review 4 (2024-10-02 - Rating: 5)
Southstar Bank is a breath of fresh air in the world of banking. The entire staff at the Harker Heights branch is extremely professional and friendly. They know their customers names as each customer walks in. They make me feel valued. Additionally, with the security measures that Southstar has implemented, I feel very confident using their online banking system. It has a few signon and security steps that our former bank (a VERY large international bank) didnt have. I strongly recommend Southstar Bank! -
Review 5 (2025-01-24 - Rating: 5)
The South Star bank in Harker Heights Texas has an amazing staff that exemplify professionalism. From answering the phones, opening up accounts, or deposits the staff is knowledgeable and thorough. This is a full service bank where it is obvious they take care of their customers. I highly recommend this bank! Thank you Southstar! -
Review 6 (2024-03-25 - Rating: 5)
I drove around for over an hour and went to 5 different banks, looking for a bank that would replace a 50$ bill that my 9 month old got ahold of and ripped slightly, (not all the way ripped) . No one would accept the bill due to the slight rip because i did not have an account with them, and when I finally found myself in tears I started calling places to see who could help. I called here and a beautiful young lady answered and eased my stress and said she would happily help me. Every bank I went to wanted me to get an account with them just to help me. This place was so amazing that I spoke with my spouse about me opening an account with them and I will be back tomorrow to do just that. 10/10 recommend. They were not worried about gaining a customer they simply wanted to help me. You just cant find good people like this these days. I am blown away by how many people turned me away because I didnt bank with them, but also by how fast this bank was to offer help. Cant wait to see what else they offer with me getting an account with them! -
Review 7 (2025-01-24 - Rating: 5)
I cant say enough good things about the loan officer Miguel. He was extremely prompt throughout the whole process with no hiccups, no delays, and immediate responses to emails. This was by far the easiest and smoothest purchase process I have ever experienced. -
Review 8 (2024-11-08 - Rating: 5)
This has been the best bank with great customer service . So glad we found you -
Review 9 (2024-08-30 - Rating: 5)
Miguel was knowledgeable & so efficient with our 2 time close construction loan process. I could not recommend a better lender to work with! -
Review 10 (2023-08-15 - Rating: 5)
I love SouthStar bank. The bankers and tellers are friendly, knowledgeable, and professional. The bank answers the phone promptly which means you get taken care of quickly. They have various types of accounts to choose from and are willing to speak to you personally to be able to tailor the account and/or service to fit your needs. Thank SouthStar for being there for my family and me! -
Review 11 (2024-02-28 - Rating: 5)
The best bank in the Harker Heights and Killeen area. The best customer service around. Fees that I paid at another local bank are not requires to make transactions and do business here. Always looking for another way to assist you when yo enter the bank. Never too busy to answer the phone. Truly a neighborhood banking establishment. Personal and individual banking. -
Review 12 (2024-11-04 - Rating: 5)
Davonica is really professional and courteous. It is a pleasure doing business with her -
Review 13 (2022-11-16 - Rating: 5)
I currently use SouthStar Bank for my business banking and we are beyond satisfied with their customer service and banking options. All of the staff know us by name, they contact us anytime they notice any unusual activity and if we ever have an issue they get it fixed right away. I love that I can call the branch directly or go to the bank in person instead of dealing with an automated system. The staff makes all processes of opening accounts and handling any issues so easy. Weve done business with them for 3 years now and we will continue to entrust them with our accounts and our money. -
Review 14 (2021-06-16 - Rating: 5)
In my past dealings with banks and other financial institutions I always felt like I was doing them a favor. They were totally cold and distant. When I walked into SouthStar Bank, I was greeted like I was at a family reunion. The greeting was warm and very friendly. Business was conducted in a very professional manor. Questions and answers, from both sides, flowed freely. When we finished setting up the accounts, I was very confident that I had picked the right bank to handle my financial matters. The staff was absolutely the greatest. Thank you ladies. -
Review 15 (2024-02-28 - Rating: 5)
Everyone I encounter are pleasant, courtesy and very helpful. Im always greeted by name when I arrive for business. I feel welcome every time. -
Review 16 (2023-06-26 - Rating: 5)
As a new small business owner, I thank Southstar Bank Davonica Rembert, AVP/Branch Manager, for your exceptional service. Your attention to detail, responsiveness, and professionalism truly exceeded my expectations. I would also like to acknowledge Miguel De La River, VP/Branch Executive, for his friendliness, professionalism, and wealth of knowledge. He truly is an advocate for the small business owner. I appreciate your willingness to go above and beyond to meet my needs. Keep up the great work! -
Review 17 (2022-03-03 - Rating: 5)
I enjoy working with SouthStar Bank. Everyone is kind, helpful and customer service is top notch. Our business is in great hands! Shout out to Davonica and her team. Thank you for all you do! -
Review 18 (2018-02-06 - Rating: 5)
Davonica and the others at SouthStar Bank have been amazing. Especially for myself while I have been starting up my own business. Their merchant services provider, Ronnie, is also a outstanding and accommodating. I am very happy I chose to go with SouthStar bank as my business bank representative! -
Review 19 (2018-03-15 - Rating: 5)
I use South Star for both of our business accounts. I have found the employees to be genuinely friendly and helpful. I am personally greeted each time I enter by name. I feel that I am a truly valued customer and would highly recommend SSB to anyone looking for a friendly, neighborhood bank. -
Review 20 (2024-05-31 - Rating: 5)
Everyone is just incredible at our branch. They know us on sight and have everything we need--including coffee !! -
Review 21 (2023-03-31 - Rating: 5)
No matter what my problem is they take care of my issues with a smile. They are always very helpful. I recommend SouthStar bank to anyone. I just wish they were open on sat. -
Review 22 (2024-05-08 - Rating: 5)
Extremely helpful and very pleasant. She remembers my name even though Iβve been there only 2 times. -
Review 23 (2021-04-02 - Rating: 5)
I really like doing business with SouthStar Bank. All the staff at the bank are so friendly. There is never a long wait for services. Please sign up with them to receive exceptional service. -
Review 24 (2024-06-14 - Rating: 5)
Harker heights location is awesome! The staff is amazing every time i go in or call! -
Review 25 (2022-07-15 - Rating: 5)
Probably the best bank experience Ive ever had! If you are looking for a community bank that literally everyone knows your name and who you are, this is the right bank for you! Love everything about this bank! -
Review 26 (2023-05-19 - Rating: 5)
South Star Banks staff are always a pleasure to work with. They go above and beyond to help their business clients especially Devonica. -
Review 27 (2018-02-07 - Rating: 5)
Always a pleasure doing business with SSB. Everyone is smiling, accommodating and willing to help. Special mention to Chris P. and Davonica. Chris goes out of his way to help us with our business needs. He always keep an eye out for his clients. Chris makes us feel like we are family. Davonica is always smiling and pleasant to transact business with. We will be staying with SSB for years to come. -
Review 28 (2021-05-06 - Rating: 5)
No problems, I have nothing negative to say about south star bank, and I like the good service every time I go here in Harker Heights. -
Review 29 (2020-11-16 - Rating: 5)
I must say that I enjoy coming to this location; one of the biggest reasons is Nolan and Brianna. They all ways make me feel like family, not just a number like other banks. -
Review 30 (2022-03-22 - Rating: 5)
Absolutely the best customer service, professional employees that make me feel like part of the family. I recommend this bank to everyone I know. -
Review 31 (2021-11-19 - Rating: 5)
Very kind and helpful assisted me from the moment I came into the building. Made sure all documents were complete to standard. Harker Heights team rock! -
Review 32 (2023-02-03 - Rating: 5)
Im a new account, but so far the front counter personnel have been stellar. Glad I switch to yall! Be blessed! -
Review 33 (2021-07-27 - Rating: 5)
Was looking for a smaller bank was tired of the big banks was so happy that I found this bank great customer service makes you really feel like your family -
Review 34 (2022-10-11 - Rating: 5)
Exceptional service.High speed professionals dependable, Alexis,Davonica , Kayla and Samalia the Southbank upper echelons have nailed it. -
Review 35 (2020-10-20 - Rating: 5)
The associates at this bank have excellent customer service. Made me feel very appreciated!! -
Review 36 (2021-02-26 - Rating: 5)
Doing business here is personable and make you feel like you are with friends and not dealing with employees of a large institution whose sole purpose is to make money. -
Review 37 (2023-02-03 - Rating: 5)
I love that I dont feel like a stranger when I go to the bank. They do a lot of activities for the community -
Review 38 (2017-06-30 - Rating: 5)
Southstar has very quality & hardworking employees. They are friendly & offer great service. -
Review 39 (2024-08-29 - Rating: 5)
Very knowledgeable and helpful staff -
Review 40 (2021-04-09 - Rating: 5)
This bank has a special bigTexas feel inside, warm bankers that are down to earth yet still professional. Im down for an account here!! -
Review 41 (2021-03-02 - Rating: 5)
By far the most pain free home loan Iβve ever acquired. Call Deanna for any of your mortgage needs... -
Review 42 (2021-02-10 - Rating: 5)
This bank really took care of me. Their customer service is better than any other bank around here. -
Review 43 (2017-06-30 - Rating: 5)
This bank is great! They always have great service and you never have to wait. -
Review 44 (2021-08-02 - Rating: 5)
Wonderful staff. Genuine welcome soon as we entered. Very knowledgeable & helpful. -
Review 45 (2021-12-16 - Rating: 5)
This bank is amazing..... the staff is also very sweet and kind !!!! They are there to help in anyway they can.... -
Review 46 (2021-02-06 - Rating: 5)
Always helpful and friendly staff, whether you go thru the drive-thru or venture inside, it will always be a pleasant experience. -
Review 47 (2021-06-24 - Rating: 5)
Everyone was really nice and willing to help to get everything done. Awesome experience. -
Review 48 (2022-10-28 - Rating: 5)
Always a great experience and pleasant people and always very helpful. -
Review 49 (2024-01-29 - Rating: 5)
Great staff always welcoming energy. -
Review 50 (2020-07-02 - Rating: 5)
The staff is always very helpful, they know us by name and always greet us with a smile. -
Review 51 (2020-08-23 - Rating: 5)
Great bank, easy to do business at, friendly tellers. -
Review 52 (2022-01-05 - Rating: 5)
Staff here is awesome! Very knowledgeable and nice! -
Review 53 (2020-06-04 - Rating: 5)
Great people to work with. Always ready to assist and inform. -
Review 54 (2021-04-25 - Rating: 5)
Extremely friendly and helpful staff. -
Review 55 (2013-08-14 - Rating: 5)
Tom Creek is great! -
Review 56 (2023-03-10 - Rating: 5)
Best bank in town -
Review 57 (2023-07-06 - Rating: 5)
Fast and easy -
Review 58 (2017-06-30 - Rating: 5)
Great experience π