Soarion Credit Union (Valley Hi Financial Center)

Located in Houston, Texas

Address: 151 Valley Hi Dr, San Antonio, TX 78227, United States

Phone: +1 210-673-5610

Rating: 3.4

Review 1 (2025-02-04 - Rating: 5)
I’ve been a customer probably for 10 years, every time when I change my car, I always get a loan from Soarion . All of the staff are extremely friendly and nice and it is to get a loan. This year I got a new car and the advisor at the dealership asked me to get a loan from their company. I say no because I want to be loyal to Soarian and especially whose name is Hilda Walker. She’s the advisor of the loan dept and she has helped me a lot. I really appreciate it.

Review 2 (2024-09-05 - Rating: 5)
I was helped by a sweet woman named Monica. She was able to help me with all my card issues and went above and beyond. Her customer service was over the top. I will definitely be asking for her again.

Review 3 (2024-09-14 - Rating: 5)
Reference Soarion credit union went to do a transaction to get information on account and changing a couple of options ILENE was very helpful. She is an outstanding customer service representative. Thank you. ILENE.

Review 4 (2024-09-05 - Rating: 5)
I had a great experience as soon as I walked in the door I was greeted by Staff. Everyone had a smile and were so friendly. They made me feel like family. Very helpful answered all my questions and concerns.

Review 5 (2024-08-14 - Rating: 5)
Ilene was very helpful. We received multiple debit cards in the mail. She was able to quickly figure out the issue and cancel the dupe cards mailed to us.

Review 6 (2024-08-15 - Rating: 5)
Ms. Araceli Garcia… assisted me with password reset and Curewards access. I’ve tried calling in to IT support but they put in a work order stating system issues… it was worth the wait… Outstanding customer service!!!.

Review 7 (2024-05-13 - Rating: 5)
We just experienced major account issues that have taken days to recover from, and through it all Kristi Burdick with great patience and fantastic customer service skills saw us through this very trying situation. This individual performed well beyond the norm, and we are so very grateful. Thank you for your service.

Review 8 (2024-09-06 - Rating: 5)
I am absolutely pleased with this location, Monica was the wonderful woman whom I dealt with. She made the process so easy for me and was very informative.

Review 9 (2024-04-17 - Rating: 5)
Air Force Federal credit union is the best. They listen and provide a level of customer service that seems to be lacking nowadays. Ive been with them for over 50 years and they have never disappointed me.

Review 10 (2024-08-14 - Rating: 5)
Patricia was very helpful with my questions and she did transactions quickly and activated my card too! Very friendly!

Review 11 (2024-08-17 - Rating: 5)
Mrs. GARCIA make a great effort helping me with all my needs and resolved all the issues related with my account, excellent customer service, very appreciated thank you 👏🏼👏🏼

Review 12 (2024-08-16 - Rating: 5)
Great service, Briana was excellent at her job. It was great to see great service now a days.

Review 13 (2021-12-17 - Rating: 5)
Needed a “new-sed” car coz my old ride was about to die so I took out a loan with AFFCU & they gave me one of the best rates around. The wonderful thing (also) is that if you make all your payments on time they offer you a “skip a payment,” once or twice a year, kind of as a thank you; which really comes in handy especially when I’m wanting to go on vacation! Not sure why some people have given them low ratings? I’ve always received friendly, professional service. Maybe I should knock on wood? Any who, I REFUSE to deal with BANKS & only use LOCAL CREDIT UNIONS because I believe my $ should go back to my community vs. going to a bunch of rich tycoons on Wall Street! But that’s just me! Happy holidays! ❤️

Review 14 (2024-09-12 - Rating: 5)
Wonderful experience! Monica was very helpful, friendly and efficient

Review 15 (2024-08-14 - Rating: 5)
Patricia was extremely helpful with my transactions and activation of my card!

Review 16 (2024-08-14 - Rating: 5)
Quick and easy to take care of my financial inquiries.Thank you Vally Hi location!

Review 17 (2024-08-14 - Rating: 5)
God bless you allFrom Mr Martell Ive been with yall since 1972

Review 18 (2022-08-06 - Rating: 5)
Julian was a pleasure to work with and very helpful. Sharing smiles goes miles thank you again. Yall have a blessed day!

Review 20 (2024-08-14 - Rating: 5)
Everyone is so nice here. I got helped right away

Review 21 (2022-07-19 - Rating: 5)
I came here to use the ITM drive thru, but was occupied by employees, so I just walked right up to the one inside & withdrew! Very convenient!