PrimeWay Federal Credit Union - TMH Retail Center

Located in Houston, Texas

Address: 6550 Fannin St, Houston, TX 77030, United States

Phone: +1 713-799-6200

Rating: 4.6

Review 1 (2025-02-12 - Rating: 5)
Had the best experience with Miriam S. The auto loan process was made less intimidating with her guidance. She walk me through every step and provide so much knowledge. So happy to be a member of PrimeWayFCU!

Review 2 (2024-11-27 - Rating: 5)
Miriam Serrano made it such a wonderful experience. First time doing an auto loan and I wasn’t sure what to expect and knew I would be stressed. Miriam made it to be such a smooth transition. She made sure to answer any and every question that I had. Thank you Miriam.

Review 3 (2025-02-14 - Rating: 5)
We had a great experience with Ms. Palos in completing our HEL. Ms. Palos was courteous and very professional. Were very pleased with our new Primeway adviser, Ms. Palos.

Review 4 (2024-12-14 - Rating: 5)
Mrs Miriam serrano, was very professional and crusity and helpful to me assistant me with my loan request, Prime way need more people like her I wanted to thank her for being apart of the prime way team.

Review 5 (2025-02-13 - Rating: 5)
Mariam was great. She was very patient with me and extremely helpful.

Review 6 (2025-01-22 - Rating: 5)
Miriam provided excellent customer service. She was friendly and professional!

Review 7 (2024-07-19 - Rating: 5)
Working with Norma was great!!!!! Beryl caused minor storm damage and she was able to guide me with the best options to get my property repaired without any delay. Thanks Norma

Review 8 (2024-01-22 - Rating: 5)
I had an excellent experience. Andre was so helpful and paid attention to details. My needs were met if I had an option to go back again to make another transaction. I will gladly go back because I had the best experience so far. The customer service is top-notch. I couldnt say less.

Review 9 (2024-03-15 - Rating: 5)
Quick professional service provided by Norma P. This would be her third time assisting me at this location with service. My loan was completed by the end of the day. I felt as a priority and would recommend to any one.

Review 10 (2024-01-12 - Rating: 5)
As a patient care provider I comprehend and I can discern the appreciation of quality service.I believe that quality service is centered around the customer’s needs and becomes the primary focus at all times.As such, Andre has demonstrated the example of service with the highest level of quality whenever I visit Primeway!I have been a Primeway customer for more than 30 years and it’s because of the special relationship and trust that has been extended to me by employees such as Andre.Thank you Andre for making my visits a positive experience!

Review 11 (2023-09-21 - Rating: 5)
Applied for an auto refinance loan. Maria Rosas helped me. She kept me abreast on the progress of my application every step during the approval process. She was professional and courteous as well as kind. She made the process painless. She did a great job!

Review 12 (2024-03-25 - Rating: 5)
My experience is always 1st class! I love working with Primeway, I always have. They are very kind and always help wherever possible. I am thankful for Primeway and recommend them to everyone I know.

Review 13 (2023-12-28 - Rating: 5)
Norma Palos, Financial Service Representative provided me with excellent guidance and service. She helped and guided me with a financial transaction from the beginning to the end. Thank you very much!

Review 14 (2024-01-23 - Rating: 5)
Our family banking experience at the Primeway Credit Union, Houston TX has been very good and we so much appreciate such corporate excellence. Big Appreciation...

Review 15 (2024-01-23 - Rating: 5)
Ive been a Primeway member for over 25 years. During that time, Ive financed a second home and several vehicles through Primeway. Ive always received exceptional service with PFCU and its staff through every transaction.

Review 16 (2024-09-17 - Rating: 5)
Everything turned out exactly what I expected. The process was painless. In fact, It was a joy!!!

Review 17 (2023-12-07 - Rating: 5)
Norma was very thorough and knowledgeable. She gave us very good advice and now we are on our way to be debt free! Thank you Norma!

Review 18 (2023-12-22 - Rating: 5)
Because desk staff are the first you meet. She is very welcoming. She is pleasant, articulate, knowledgeable, and timely.

Review 19 (2024-01-09 - Rating: 5)
Amiya, is amazing, knowledgeable and always willing to go the extra mile. Her customer service skills are exceptional. (Smith Tower)

Review 20 (2022-09-14 - Rating: 5)
I’ve been with Primeway FCU for over twenty years. I was with them when their name was Federal Credit Union. They have been a supportive factor of helping me manage my finances. The people at every branch I’ve visited are always courteous and polite.

Review 21 (2023-12-01 - Rating: 5)
Norma Palos was a great help and thoroughly explained everything I needed for my home equity loan. Thanks Norma!

Review 22 (2024-10-04 - Rating: 5)
Miriam was quick informative and generous 10/10

Review 23 (2024-03-13 - Rating: 5)
Kamaiya is awesome does a geat job very helpful and knowledgeable. You are making a difference .

Review 24 (2023-09-25 - Rating: 5)
Maria showed me a great customer service experience. She was really pleasant!!

Review 25 (2023-12-27 - Rating: 5)
This is the best credit union Ive ever had and I love the employees here. Highly recommend

Review 27 (2021-01-21 - Rating: 5)
One of the best banks in Houston! They really help make you feel like family. I love it here!!!!

Review 28 (2024-05-17 - Rating: 5)
The only one bank account that I truly trust. And knows one elses

Review 29 (2021-09-21 - Rating: 5)
13+ years banking at this location and I have always been welcomed and received great customer service.

Review 30 (2021-05-13 - Rating: 5)
They helped get out of a situation and refinance my house at the same time.

Review 35 (2025-02-24 - Rating: 5)
Miriam Serrano contacted me immediately to process my loan. She was professional and provided excellent service. This is my 2nd auto loan and she reminded me why I continue to bank with Primeway. Passionate team members is what set organizations apart. I’m grateful Miriam was my loan officer.

Review 36 (2025-03-04 - Rating: 5)
The truth is, very EXCELLENT HELP MIRIAM CERRANO.. DO EVERYTHING POSSIBLE TO HELP WITH THE LOANS. VERY. GOOD HER ATTENTION. IF I RECOMMEND HER.. SHE LIKES TO DO HER JOB WELL.. BLESSINGS