PrimeWay Federal Credit Union - Highway 290 Retail Center

Photo of PrimeWay Federal Credit Union - Highway 290 Retail Center

Located in Houston, Texas

Address: 12811 Northwest Fwy, Houston, TX 77040, United States

Phone: +1 713-799-6200

Rating: 4.6

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Bank
  • Business banking service
  • Business to business service
  • Car finance and loan company
  • Loan agency
  • Credit union

Photos

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Comments

  • Review 1 (2024-12-07 - Rating: 5)

    I recently had the pleasure of being assisted by a fantastic bank teller, Maria R. and I couldnt be more impressed by the experience. From the moment I approached the counter, she greeted me with a warm smile and a friendly personable attitude. She handled my transaction quickly and efficiently, Not only was the process seamless, but she also took the time to explain any details I needed, making sure I felt fully informed. Her warm and friendly demeanor and attention to detail made the entire visit stress-free. I truly appreciate her hard work and dedication. Ill definitely be returning to this branch!

  • Review 2 (2025-01-04 - Rating: 5)

    Maria was great, we came in with some bonds to deposit into our account and she knew exactly what to do. It was late almost closing and her equipment (stamp) wasnt working so she had to manually write out all the information. She was pleasant, patient and just a lovely person to work with. Everything went so smoothly. Thank you Maria Rosas!

  • Review 3 (2025-02-12 - Rating: 5)

    I love Primeway and their staff are always so kind and helpful. Maria Rosas from the 290 branch really goes out of her way to assist and answer all your questions. She was able to get my cashiers checks and complete my auto draft in no time. She even took the time to give me a call and make sure things went through.

  • Review 4 (2025-01-31 - Rating: 5)

    I received excellent customer service from this Primeway Federal Credit Union location. My Customer Service Representative Maria Rosas went above and beyond in providing me with a wealth of information about services provided by the credit union. I did not know that those services were available to me at the credit union. She gave me options to consider that will result in me adding more services than what I presently do with my credit union. Thank you and hats off to Maria Rosas

  • Review 5 (2024-11-15 - Rating: 5)

    I love PrimeWay. They are always super helpful. Today I went in and worked with Diana Salazar and she was great. She helped with my deposit and was able to get me a new Debit card while I waited.

  • Review 6 (2024-11-14 - Rating: 5)

    I recently visited the Primeway Credit Union facility at the Northwest Freeway as I needed a new bank card due to fraudulent charges. Ms Salazar helped expedite a new card- was extremely friendly and professional. My new card was delivered to me in 10 minutes. Thank you Ms Salazar for providing a seamless experience!Sincerely- David Flint

  • Review 7 (2024-11-07 - Rating: 5)

    Stopped by today 11-06-24.Had the pleasure of talking to Maria Rosas.Not only she helped me with my need I presented to her, but she also went above and beyond my expectations. Great people skills and very knowledgeable on her field. Thank you Maria!!

  • Review 8 (2024-10-09 - Rating: 5)

    I have had nothing but AMAZING service from Primeway! Huge shout out to Nancy Rodriguez for always taking such good care of my needs. She always responds to my requests and follows up to make sure everything has been accomplished. I appreciate Primeway being a service unicorn among other Houston financials!

  • Review 9 (2024-10-18 - Rating: 5)

    I had the best experience of my life with Primeway. They went above my expectations with the checking account they offered to me.Arlesha helped me so much. She was so knowledgeable, patience and super helpful. She answered the questions I had. She even helped me to get the Primeway App installed and running.Im so happy!!!

  • Review 10 (2024-10-22 - Rating: 5)

    Arleshia took the time to thoroughly research what I needed done, instead of passing the job on to someone else. She knew I’d had trouble with this particular issue in the past and wanted to make sure there would be no problems in the future. I appreciate her thoroughness.

  • Review 11 (2024-10-18 - Rating: 5)

    Maria Rosas and another gentleman made opening a new account easy. They were very helpful and provided me with information needed to transfer funds. I was previously with Primeway FCU years ago and happy to be back.Your employees were very kind and even welcomed me back!

  • Review 12 (2025-01-13 - Rating: 5)

    I went in to make a car payment and was asked if I wanted to open a checking account. I was provided with a very informative pamphlet and the process was super fast. The wonderful lady helping me was kind and very helpful.

  • Review 13 (2025-01-16 - Rating: 5)

    Maria Rosas is my favorite representative, she always takes great care of my family by referring us to the perfect Primeway services.

  • Review 14 (2024-12-11 - Rating: 5)

    I love coming to primeway the friendly service the big smiles and Especially Mrs. Maria Rosas always welcoming the customers, even when she is attending me or anyone else she greets you with her warm smile. she never has an attitude and thats what me as a customers loves to see. she very good in solving any problem when I have one.. i recommend you Primeway Bank as your primary Bank❤️ especially this location.. Thank you Mrs.Maria Rosas keep up the good work ☺️HAPPY HOLIDAYS TO EVERYONE AT PRIMEWAY BANK 💝

  • Review 15 (2024-10-09 - Rating: 5)

    Its always a pleasant experience coming here. Roy did a great job assisting me with my needs at a critical financial time in my life. I appreciate all that you do. Thanks, Roy!

  • Review 16 (2024-12-05 - Rating: 5)

    Maria Rosas with Primeway Federal Credit Union gave excellent customer service! She was attentive, answered all of my questions and made me feel welcome. A+ service!

  • Review 17 (2024-07-22 - Rating: 5)

    Maria Rosas at the 290 Spring Branch location assisted me with an emergency loan and i was able to accomplish my goal within very few hours. Her assistance is outstanding and i was highly satisfied with my outcome. I really appreciate her!Highly recommend this location. Been banking here for 3-4 yrs and will continue.

  • Review 18 (2025-01-08 - Rating: 5)

    Ms Maria was very welcoming she help and guided me to open an account she has excellent customer service I highly recommend her expertise

  • Review 19 (2024-11-14 - Rating: 5)

    MS. Rosa always welcome you too Primeway I needed a statement printed out and did not know how to do it on my phone she help me with that I can go on and on about Ms. Rosa she is a person with good customer service

  • Review 20 (2024-09-13 - Rating: 5)

    It was a awesome time work with Arleshia Williams at Primeway FCU Northwest. I walked in and from the time I shook her hand she was on my business. We got everything I need within a hour or so and was very pleased with the outcome that she made happen for me...from this day, she will handle all my business at Primeway...if she is not there that day I will come back when she is. Thank you Arleshia for everything!!!FRED M

  • Review 21 (2024-07-12 - Rating: 5)

    PrimeWay is just the best! In 30 years I’ve never had a bad experience. On July 11th I had the pleasure to speak with another outstanding PrimeWay employee, Maria Rosas. She was kind, she spoke to me with a smile in her voice, listened to my needs and knew exactly what she needed to do. The transaction was seamless. Maria was very efficient and knowledgeable! Thank you so much Maria! You are outstanding!

  • Review 22 (2024-06-26 - Rating: 5)

    I was full of questions and issues when I walked into the CU. Mrs. Arleshia was knowledgeable, compassionate and truly patient with me. She managed to help me complete all my task and eased all my concerns. Her attention focused on helping me caused her to be late for a meeting and ran right through her lunch. I thank her for her service. It is very hard to come by good CS these days.

  • Review 23 (2024-08-15 - Rating: 5)

    Maria Rosas was a great help. She was very kind and welcoming. She answered all my questions and was able to set me up with a savings account rather quickly, which I really appreciated.

  • Review 24 (2024-10-24 - Rating: 5)

    I have been banking with PrimeWay Federal Credit Union for over 10 years. The personnel are friendly, professional, and go out their way to provide great service.

  • Review 25 (2024-08-07 - Rating: 5)

    Maria Rosas at Primeway on highway 290 provided amazing customer service today. I went in for a quick transaction and Maria made it quick and easy. Maria is super friendly and very knowledgeable; she recommended different services based on my banking relationship with Primeway.

  • Review 26 (2025-02-15 - Rating: 5)

    Maria , the teller/banker assist me at the 290 location and provided excellent customer service. Every visit is a wonderful visit, thank you all for your help!!!!

  • Review 27 (2024-12-12 - Rating: 5)

    Hello I just want to thank Maria Rosas she was so helpful dropped my interest rate on my car refinance from 12.49 to 6.49

  • Review 28 (2024-09-07 - Rating: 5)

    Enjoyed a really pleasant visit with Maria today. She was courteous, prompt, efficient, helpful, and informative. As usual, the staff are great! Thanks Maria! ❣️

  • Review 29 (2024-01-22 - Rating: 5)

    Arleshia was helpful, friendly and most of all patient. I enjoyed working with her on my personal transaction and I would recommend speaking with her on your banking needs and concerns. I have been a member at prime way for many years and recommend them for your banking needs, it’s a small bank but everyone is professional, kind and very pleasant. Tina

  • Review 30 (2024-05-13 - Rating: 5)

    Primeway helped me navigate through the auto loan process with ease. Ariel Vega was very patient and was available to answer my questions. I had many and called a lot. I also appreciate the fact that they offered additional services such as extended warranty and gap with incentive of reduction on interest rate. I will definitely highly recommend for anyone I know that needs. Car loan.

  • Review 31 (2024-11-25 - Rating: 5)

    Maria Rosas was very helpful and kind. She explained everything to me as to make sure I understood. Thank You Maria

  • Review 32 (2024-04-12 - Rating: 5)

    I have been a member for many years and have always enjoyed great service from the Primeway staff! Arleshia Williams has certainly raised the bar for excellence! She worked tirelessly to help me with my loan request. I will be forever grateful to her for her patience and support!

  • Review 33 (2024-07-18 - Rating: 5)

    Arlesha is best! Shes always cheerful and ready to help. She helped me get my check cashed just in time for my daughters party! Forever grateful! Good job PrimeWay!

  • Review 34 (2025-01-24 - Rating: 5)

    Maria Rosas helped me and was very patient, she’s an amazing employee!

  • Review 35 (2023-12-28 - Rating: 5)

    I was referred to try Primeway Credit Union and they did not disappoint! They deserve more than 5 stars, they truly go above and beyond to work with you. I appreciate Wendy Rodriguez she is excellent at customer service and makes you feel important not just another number or paperwork to do. Thank you for all your help and patience in the process of the loan. We are definitely glad we joined!. I definitely recommend them to everyone, you definitely feel the difference in customer service.

  • Review 36 (2024-10-31 - Rating: 5)

    Maria Rosas was so nice and very accommodating,and truly she exceeded my expectations. Thank you so much!!!

  • Review 37 (2023-12-16 - Rating: 5)

    Thank you Miriam Serrano for your amazing dedication and hard work! I noticed you working the entire day on my loan to proceed everything from beginning to end. You made me feel like I was your only customer and was very patient with me even though you were actually working 4 to 5 more deals aside from mine.Great way to multitask without dropping the ball.Excellent customer service!

  • Review 38 (2024-06-24 - Rating: 5)

    Arleshia is the reason I come to this location. Shes always so personable and helpful. She keeps ne informed about everything i need to know concerning my account as well as well as anything i might need to check out that would be beneficial . She definitely sets the standard for customer service on my opinion

  • Review 39 (2025-02-12 - Rating: 5)

    My experience at PrimeWay FCU: WOW!! Maria Rosas went above and beyond the call to get me rolling in the right direction. She was very polite, attentive, knowledgeable, and professional despite my foul mood. She returned my call as promised and later cleared a check i was having issues with electronically. I couldn’t be happier with the level of service and attention I received from the good people at PrimeWay!!!

  • Review 40 (2024-07-30 - Rating: 5)

    I came as a first time applicant , and Ariel helped me with the process and it was very easy and understandable on what was going on, she was very knowledgeable and easy to work with, very happy with the service I recieved today

  • Review 41 (2024-08-02 - Rating: 5)

    I have been a customer for over 14 yrs the staff is polite and professional they always get the job done! Loan specialist Ariel is a great asset to Primeway FCU.Maxine F.Jones

  • Review 42 (2024-03-11 - Rating: 5)

    I had a excellent service with Maria Rosas and Lesley Paula. Both are awesome. Help me go through my personal loan. I’m extremely happy with these two individuals. God Bless them. I will recommend my friends to this branch

  • Review 43 (2024-02-14 - Rating: 5)

    I have been at Primeway for 16 years. The customer service has always been great the staff very friendly and knowledgeable about their products, services, and questions I’ve had regarding my accounts. The thing I like most is the personal way I am treated when I go in to make deposits I like that I can talk to the same teller from visit to visit. That is really the biggest draw for me. I don’t like big impersonal banks as I know I am just a number. The hey are also a good resource for auto and we’ve used Primeway for home improvements and home refinance. So they are a full service institution for any banking needs.

  • Review 44 (2024-03-07 - Rating: 5)

    I have been banking with Primeway to 15 years. Staff always greet with a happy hello and how can I help you today. Ask you how are you. Just very professional. I had two negative incident out of 15 years. Which the answer that was given i could not accept. After talking to A. Williams about the negative answers. She understood my request and immediately started working in my issue. Issue solved in one day. I left happy and well pleased. Thanks A Williams!

  • Review 45 (2024-05-24 - Rating: 5)

    Arleshia Williams was very helpful and I’m very satisfied with the banking services she provided me. Find card attached

  • Review 46 (2023-12-23 - Rating: 5)

    Great Credit Union to deal with. They were very fast processing my auto refinance loan and saved me a tons in interest compared to dealers rate. Highly recommend. Thanks Lilian and Norma for assisting me in this process

  • Review 47 (2024-06-12 - Rating: 5)

    Primeway has some of the most Professional folks I have ever meet. We started a construction loan with Smartless CU. After 8 weeks, those folks had no clue. We pivoted to Primeway and with in 9 days we closed on our home construction loan! Our direct contact at PrimeWay was Ruth! She processed our loan end to end with such efficiency. She also cleared a lean on our home from back when it was built. Our previous title company missed it. Ruth also removed leans on 11 more homes in our neighborhood. Primeway still has the personal touch and a pleasure to do business with. Byron Ballew. A new loyal customer!

  • Review 48 (2024-03-05 - Rating: 5)

    Maria Rosa works at the 390 pinemont location. She was so sweet and nice. Very educated, smart, intelligent, appreciate her customers, and shes very respectful and sufficient. Thanks for the great customer service at Primeway Federal Credit Union.

  • Review 49 (2023-09-24 - Rating: 5)

    I had a great experience taking an auto loan from PrimeWay using their online application system. Ariel was my loan officer, and she made the process incredibly easy and is very knowledgeable. I have been a member of PrimeWay since 2015 and I am amazed at their customer service ever since I had joined.Thanks Ariel, and team for making the process incredibly easy, providing detailed instructions and the regular updates.

  • Review 50 (2024-06-07 - Rating: 5)

    Ms. Arleshia and Mr. Drake explained why I got stuck with zelle transfer issue.Especially, Ms. Arleshia is an expert to resolve online transfer problem.Both staffs are wonderful, caring, and extremely professional.Thank you so much for you kindness, as well!!!

  • Review 51 (2024-09-20 - Rating: 5)

    Maria Lewis was easy to work with and made the process quick and easy for my auto loan.

  • Review 52 (2023-11-10 - Rating: 5)

    I stopped by PFCU to replace my card. I was helped by Maria Lewis. She went far and beyond with assisting me. While there, I opened a new account. She helped me with that as well. She got me in and out quickly and was sure to answer all of my questions.Stop by and see her if you’re looking to open account. She’ll get you through the process in a breeze!

  • Review 53 (2025-02-07 - Rating: 5)

    Maria Rosas was very helpful and a pleasure to do business with.

  • Review 54 (2024-01-11 - Rating: 5)

    We were greeted from the moment we walked in. waited a few minutes to be seen since we were opening a new account. Arleshia took us into an office & treated us with professionalism. she explained every detail & answered all our questions. Thank you again for your help.Jan. 10, 2024Once again I would like to give a big Thank You & shout out to Arleshia Williams for being an extraordinary person. she made us feel super special. gave us all the attention & kept in constant contact with us throughout our loan process. we greatly appreciate every bit of it. We also would like to say (to all those behind the scenes, we did not get the pleasure of meeting) Thank You!!! for making it possible. 🥰

  • Review 55 (2024-01-02 - Rating: 5)

    Lilian Rodriguez went above and beyond to help me with my auto Loan. I can say I am beyond grateful for her help. She made herself available for all my needs. I hope everyone provides amazing services like her.

  • Review 56 (2024-07-24 - Rating: 5)

    Ariel made car shopping like grocery shopping. Guided me the whole way making it a very enjoyable and simple.Ty Ariel. I give you a 20 out of ten

  • Review 57 (2023-12-21 - Rating: 5)

    Arleshia was very helpful. She explains everything to me about getting a loan. She also continues to work with me after everything was done. I would recommend anyone to PrimeWay Federal Credit Union for their needs.Thank You.

  • Review 58 (2024-08-16 - Rating: 5)

    Maria Rosas helped me out a lot and counted my coins when she didn’t have to. Amazing experience when she’s around :D!

  • Review 59 (2024-05-01 - Rating: 5)

    Arleshia assisted me today with a wire transfer she very patient and through ensuring there were no mistakes. I really appreciated her service today.

  • Review 60 (2024-05-10 - Rating: 5)

    Worked with Ariel Vega and she is an employee everyone aims to have. Knowledgeable,patient and on top of things. Awesome, happy to have you help my son now!

  • Review 61 (2024-03-25 - Rating: 5)

    A Special Thank You! Thank You !Maria Lewis, you’re awesome! Thanks for your help with my recent banking needs.I’ve been a member at Primeway over 30:years and for great reasons, I have always been treated like family.

  • Review 62 (2024-01-03 - Rating: 4)

    Maria Rosas is excellent to work with she always maintains a smile even when shes busy...she says Hello, and Goodbye and makes you feel like your getting special attention when shes working with you. Thank you for making me smile. Give Maria five stars!

  • Review 63 (2024-01-30 - Rating: 5)

    Aeleshia was very helpful to me this morning . I appreciated her extra effort to solve issues I had in regards to the app and how to navigate certain things. Was greeted with a war smile and beautiful personality. Thank you

  • Review 64 (2023-12-29 - Rating: 5)

    The experience that I had with Primeway FCU was great. My person of contact was DeShayna S. She was very efficient and helpful. She made the process very easy and fast as if I was her only customer. Thank you DeShayna and Primeway FCU for your wonderful and dedicated services.

  • Review 65 (2025-01-22 - Rating: 5)

    Great customer assistance, Maria Rosas went above and beyond to help resolve my headache 👍🏻

  • Review 66 (2024-01-26 - Rating: 4)

    Arleshia, my loan officer, facilitated my HELOC loan efficiently, demonstrating impressive turnaround time. While there were minor communication hiccups, her dedication prevailed, resulting in a successfully closed loan. Arleshias assistance was crucial, and I recommend her as a reliable banker for your loan needs.

  • Review 67 (2024-03-19 - Rating: 5)

    We are very pleased with , especially Maria Rosas who has gone above and beyond with our loan process. Looking forward to having her walking us thru our financial goals with

  • Review 68 (2024-06-25 - Rating: 5)

    Absolutely Wonderful and Proffessional and would recommend Deshaun’s services over all the rest of my life interactions at PrimeWay she surely a valuable asset that should recognized and applauded for her outstanding candor and expertise.GOD BLESS you and yours Thank You so much!

  • Review 69 (2023-10-07 - Rating: 5)

    It was a great experience working with Mrs Lilian Rodriguez and Mr Zachery Porterfield on getting a loan for a new vehicle. PrimeWay definitely came through in beating all other quotes i had recieved. They even beat a quote from a another credit union ive been using for 10+ years with a excellent credit standing. Mrs Lilian made sure the provisions and terms of the buyers order were what I understood and expected! This organization is definitely consumer oriented and not a middle man credit union for the dealership.

  • Review 70 (2023-11-06 - Rating: 5)

    This post is intended for anyone needing a customer oriented bank. I cannot tell you the length it took to get to my home closing. Mrs. Rosas helped me numerous times and always with a smile. I would definitely recommend PFCU. Excellent service

  • Review 71 (2023-08-10 - Rating: 5)

    Wendy R. at PrimeWay was great with our loan process! Her customer service and professionalism was amazing she helped answer every single one of our questions and was always prompt responding to emails and or phone calls. We will continue doing business with PrimeWay!

  • Review 72 (2024-11-30 - Rating: 5)

    Every time i have issues Maria always helps right away and figures out the problem they are a good team very helpful with everything always working miracles and it doesn’t even have to be a holiday Thankyou for helping everytime

  • Review 73 (2024-09-27 - Rating: 5)

    Great customer service by Maria Rosas: very professional, courteous, and efficient.

  • Review 74 (2024-06-20 - Rating: 5)

    YES, YES, YES!!! Ive been with Primeway for over 30 years and never been disappointed in their services. Always courteous and professional in everything they do. Hats off to Primeway credit union!!!!!

  • Review 75 (2023-12-29 - Rating: 5)

    Lilian Rodriguez was more than helpful. She contacted me every step of the way & made sure I was aware of future payments, documents etc. This is one reason i have stayed with Primeway Credit Union.

  • Review 76 (2024-02-27 - Rating: 5)

    My experience with prime way credit union was awesome I was helped in a great way the people at prime way is very kind and thoughtful they don’t mind helping you out no matter what the problem is they are very knowledgeable and understanding especially Mrs Arleshia and Mrs Lewis thank you both

  • Review 77 (2023-10-05 - Rating: 5)

    The EXCEPTIONAL customer service from Arleshia was far more than I expected. The weather was bad however she brightened up the lobby when she greeted me and her service was second to none.

  • Review 78 (2023-10-05 - Rating: 5)

    I love banking with Primeway! I’d like to say in particular that I came in one day & Maria was so nice & professional & assisting me in depositing a check for my Roth IRA rollover. Thank you so much, Maria!

  • Review 79 (2023-11-09 - Rating: 5)

    Miriam was the best representative! Very helpful!Primeway gave me the best service and interest rats on my previous car and the new one!Thank you again!

  • Review 80 (2023-06-13 - Rating: 5)

    Been with this credit unions for almost 10 years. Fantastic service, no hidden fees, or anything else a bank would dissapoint you in. The tellers here are nice, havent had any issues with them, very well reserved and honestly, very relaxing and peaceful. Would highly recommend this credit union! I mostly just go here to deposit checks from my nearby workplace.

  • Review 81 (2024-10-11 - Rating: 5)

    Very nice women Maria she helped me and answered all my questions

  • Review 82 (2023-10-17 - Rating: 5)

    Arlesha W. was very helpful and took initiative from the start. She was such a big help. Without even knowing who I was, she took me under her wing and did everything in her power to help me. I have Nothing but great things to say about my experience. Thank you, Arlesha.

  • Review 83 (2024-05-21 - Rating: 5)

    Very pleased with the services the PrimeWay associate - Ms. Maria Rosas - provided me today. Quick, professional, to the point.Highly recommend!

  • Review 84 (2024-02-15 - Rating: 5)

    Had to drop by Primeway CU to get something handled and couldnt have had a better experience. My teller was Tachina Curga, who was very respectful, pleasant and professional.. Thanks again for your help..

  • Review 85 (2023-10-26 - Rating: 5)

    Ms. Williams was very professional and very informative. It was a pleasure doing business with PrimeWay Federal Credit Union. I will definitely be opening up other accounts and Ms. Williams will be my point of contact.

  • Review 86 (2023-10-06 - Rating: 5)

    I had a great experience refinancing my auto with Primeway. In particular, Arleshia W. was great to work with. Arleshia was very knowledgeable and helped us throughout the process. I would definitely recommend Primeway & Arleshia.

  • Review 87 (2023-12-15 - Rating: 5)

    Maria Rosas was very nice & helpful today. It was nice to see & talk to a live person & not a machine or someone on a screen! Thank xou for being there today & Merry Christmas

  • Review 88 (2023-10-30 - Rating: 5)

    Lillian, the person to help me with my loan good , did aid amazing job! The service at PrimeWay Federal Credit Union has always been excellent!

  • Review 89 (2023-12-14 - Rating: 5)

    Arleshia is the best she answered all question going through this process of getting my account done. I truly thank you if you need someone to get you started reach out and ask for her

  • Review 90 (2024-02-05 - Rating: 5)

    Maria Rosas was a great bit of assistance. Helped me get straight to the point with my goal. Answered all my questions and was very polite. Thankyou again Maria for all your help

  • Review 91 (2023-10-20 - Rating: 5)

    I highly recommend Primeway FCU.I worked directly with Wendy Rodriguez. She was a delight to work with.She was fast, efficient and helped get me a great rate. I am very happy with my experience .

  • Review 92 (2023-12-28 - Rating: 5)

    Auto loan process was very simple and rates are competitive. Lilian guided me through every step of the process and answered all my questions. A+++ Service.

  • Review 93 (2023-10-03 - Rating: 5)

    Maria exceeded all my expectations. She provided excellent service. Explained what happened with my bank card. Promptly corrected my issue with my bank card. Thank you for all your help.

  • Review 94 (2024-05-24 - Rating: 5)

    Maria Rosas is very friendly and always make you feel welcome...and provides excellent customer service

  • Review 95 (2024-01-25 - Rating: 5)

    Fast and efficient way to get my auto loan!! Staffs are friendly and very responsive. Rate is among the lowest I can locate. Highly recommended!!!

  • Review 96 (2024-03-07 - Rating: 5)

    Had debit card issues. As always I was helped immediately and solved my issues within several minutes . Great job Arlesha and Maria.

  • Review 97 (2024-11-02 - Rating: 5)

    Maria is excellent took care my banking needs

  • Review 98 (2024-03-27 - Rating: 5)

    Today Maria Rosa provided excellent service and should be recognize as an outstanding employee. She went above and beyond. Thanks

  • Review 99 (2024-06-15 - Rating: 5)

    Great customer service and made sure my needs were met and let me know she was there for me with any questions

  • Review 100 (2023-09-25 - Rating: 5)

    Maria was very pleasant during my visit at the 290 location. She was very nice and friendly!! Look forward to seeing you guys again.

  • Review 101 (2023-11-06 - Rating: 5)

    Everyone is alway professional and kind. The staff is always helpful and very knowledgeable. Your team has made banking easy and accessible. Thank you for all you do for us.

  • Review 102 (2024-01-25 - Rating: 5)

    Zachary and Lilian were both so amazing and helpful! I’m always so happy with the service I receive from PrimeWay.

  • Review 103 (2024-04-12 - Rating: 5)

    I always go to the prime way which is Greenpoint. Mis Gina most of the time is the one that helps me and always smiles and she tries to everyone nice and with respect.

  • Review 104 (2024-01-23 - Rating: 5)

    Maria Rosas,Thank you for your outstanding help with our recent transactions. My son and I appreciate your attention to detail in making sure that everything was accurate and correct.

  • Review 105 (2024-08-02 - Rating: 5)

    Had a great experience with Arieshia! Very helpful. Highly recommend!

  • Review 106 (2023-10-17 - Rating: 5)

    I like that new teller, Alex. She is really patient and sweet. She helped me with everything I needed. I am grateful! Thank you, Alex!

  • Review 107 (2024-02-15 - Rating: 5)

    I needed some extra help today and Maria Rosas was ready to take some extra time it took. She was very nice and accommodating 😊

  • Review 108 (2024-02-02 - Rating: 5)

    Thank you Zach! For a great auto purchase experience. Great member service kept me informed every step of the way.

  • Review 109 (2022-05-09 - Rating: 5)

    Absolutely amazing and so accommodating! Call Erik Smith is you need ANYTHING. He has handled everything with white gloves and I referred someone to him that loved dealing with him as well.

  • Review 110 (2023-12-05 - Rating: 5)

    Arleshia did an excellent job with assisting me with unlocking my online banking and resetting my password. Thank you so much!!!!

  • Review 111 (2024-05-31 - Rating: 5)

    Fantastic bank for over 17yrs for us. Hubby had them for way more than 20yrsMaria Rosas was fabulous helping today.

  • Review 112 (2020-06-13 - Rating: 5)

    Been a part of this credit union since 2014 and I have never had a bad experience. Everyone Ive encountered havevbeen so helpful and knowledgeable. If i have any issues they were quick to help and answer. Cant say enough...thank you Primeway!

  • Review 113 (2023-11-09 - Rating: 5)

    Arleshia was helping in my process,she went above and beyond to help me get the things that was needed.Definitely recommend her for loan advisor.

  • Review 114 (2023-09-02 - Rating: 5)

    Nancy Rodriquez always goes out of her way to help me and any referrals Ive always sent her. Shes amazing.

  • Review 115 (2024-06-05 - Rating: 5)

    Excellent bank!!! Maria and Rosas at the 290 location are very accommodating and are happy to help.

  • Review 116 (2023-09-30 - Rating: 5)

    The teller M.rosas was Excellent service, very nice and polite! As well as the banker Roy. - good service!

  • Review 117 (2024-06-07 - Rating: 5)

    I had a pleasant experience with the teller. She was very helpful.

  • Review 118 (2018-06-22 - Rating: 5)

    I am a Business Manager at Autonation Acura Gulf Freeway and am trying to get in touch with Tim Courtney. I have left messages for weeks, my General Manager has left messages, CUAC has left messages and even the client who purchased a vehicle from my dealership has left messages. Now I drove an hour across Houston to the branch he works at, after being told he was here today. Now that I am here, I am told he is too busy and can’t see me today. I need to speak with someone above Tim Courtney as this matter needs to be resolved immediately. Thank you.(Update) Manager above Tim Courtney got back with me quickly and fixed my issue. Now the customer is happy and all is well. Thank you.

  • Review 119 (2024-04-16 - Rating: 5)

    Ariel made the loan process super easy and explained everything in a way I could understand! Thanks primeway!

  • Review 120 (2018-07-26 - Rating: 5)

    Came in for a debit card replacement and was seen right away by Cheryl-Ann Ackbar who was very pleasant and efficient in handling my issue. Will definitely return to this branch if in the area!

  • Review 121 (2024-05-03 - Rating: 5)

    Arleshia was the best in helping with my online banking and being g patient with in resetting my password!!!!!

  • Review 122 (2024-06-15 - Rating: 5)

    This is an excellent place to bank. Whether you are looking for a loan or just need a checking account, this is the place to go.

  • Review 123 (2020-08-18 - Rating: 5)

    Kudos to Mrs. Nash> Superstar work she does. Going beyond the call of duty and meeting members expectations. I wish there was more of Mrs. Nash place in all of your Primeway Locations. Mrs. Nash again, thank you so much for all you do and great service you provide to me and my family. I can promise you where ever I go> you will 100% be my guide to all our accts.

  • Review 124 (2023-12-15 - Rating: 5)

    Ms. Williams was very patient and helpful when it came to explaining the benefits of Prime Way and the application process.

  • Review 125 (2018-08-03 - Rating: 5)

    Cheryl-Ann Ackbar was very patient, detailed oriented & helpful she helped me with my loan and getting me to understand getting my credit back on track..I thank her for all she has done especially when I needed the help...

  • Review 126 (2018-11-18 - Rating: 5)

    The new ATMs in the back drive-up are awesome. Even if youre not a member here, youll want to use these if youre in the area. Theyre MoneyPass branded so a very large number of cards (USAA, Green Dot, GoBank, etc) will withdraw fee free and many others (Bitpay, MyVanilla, etc) are reduced to $1. MORE IMPORTANTLY, they give out denominations of $5, $20, $50 and even $100 so you get exactly how much you need and in fewer bills. Ive always been annoyed with ATMs only spitting out $20s in this day and age. As for the bank itself, never had an issue. The tellers are always genuinely nice and for a while, when I was more of a regular, they knew me by name. Maybe they still do! :)

  • Review 127 (2023-10-19 - Rating: 5)

    Great customer service! Personalized bank service. Knowledge and super friendly and they actually care.

  • Review 128 (2023-09-15 - Rating: 5)

    Mrs. Arleshia W. was very professional and explained everything related to my loan in detail. thank you Mrs Arleshia

  • Review 129 (2024-01-27 - Rating: 5)

    Maria was very helpful to me she always make my experience a great one

  • Review 130 (2022-12-06 - Rating: 5)

    Ive been banking with them for over 5 years in love the convenience the thoroughness the efficiency the care and concern thank you PrimeWay Federal Credit Union

  • Review 131 (2018-08-27 - Rating: 5)

    Cheryl-Ann gave us a tremendous amount of help and direction for our car loan and was very helpful! We will be returning.

  • Review 132 (2024-03-11 - Rating: 5)

    Great customer service, very informative and quick response. I would highly recommend A. Williams.

  • Review 133 (2017-06-09 - Rating: 5)

    Just wanted to give a special shout out to erica meyers she was so pleasant and easy to talk to and very helpful.and another special shout out laurie for all her help also

  • Review 134 (2023-09-18 - Rating: 5)

    Great! Maria Rosas gives the best customer service definitely recommend

  • Review 135 (2023-08-24 - Rating: 5)

    Roy is the best , super knowledgeable and friendly. Answered all my questions quickly and efficiently

  • Review 136 (2023-10-31 - Rating: 5)

    Miss Williams was very helpful. I had a good experience today.

  • Review 137 (2018-08-09 - Rating: 5)

    Cheryl -Ann Ackbar was of great assistance in opening a new account...very friendly , efficient , and professional.

  • Review 138 (2021-06-24 - Rating: 5)

    Ms. Maria is one the most patient and sweet workers at primary. Love her

  • Review 139 (2018-08-02 - Rating: 5)

    Cheryl Ann ackbar she has done an great job can in on closing time and she stayed back to help me out great customers service

  • Review 140 (2018-08-16 - Rating: 5)

    Maria Lewis is the best teller very professional and extremely friendly she always puts a smile on your face

  • Review 141 (2022-09-13 - Rating: 5)

    Easy to find with a helpful sign pointing towards entrance and more signage to lead you to drive up teller/ATM

  • Review 142 (2023-10-27 - Rating: 5)

    Have been doing business at primeway for the last 25 years and have never been disappointed.

  • Review 143 (2018-08-09 - Rating: 5)

    Cheryl-Ann Ackbar was very helpful and nice with opening my checking account. Thanks Cheryl!

  • Review 144 (2023-12-08 - Rating: 5)

    Friendly and courteous employees never had any issues there.

  • Review 145 (2018-07-30 - Rating: 5)

    Hello my name is teddy solet I just open saving in PrimeWay on 290 in the banker name Cheryl-Ann Ackbar help me open the saving she was nice in helpful.

  • Review 146 (2018-03-08 - Rating: 5)

    A place where you can find the friendliest, helpful and most professional staff. Primeway loves its members!

  • Review 147 (2023-10-02 - Rating: 5)

    Very good customer service, especially Maria Rosas

  • Review 148 (2023-11-17 - Rating: 5)

    She was very informative and knew how to get the problem solved!

  • Review 149 (2023-06-22 - Rating: 5)

    Always getting the help i need at this location they are always friendly and helpful no complaints

  • Review 150 (2018-07-26 - Rating: 5)

    Cheryl Ann Ackbar help me with getting a new card . Great service

  • Review 151 (2023-10-03 - Rating: 4)

    I enjoy talking with Maria.She is a people person

  • Review 152 (2023-12-14 - Rating: 5)

    Arlesha Williams was a great help throughout this process.

  • Review 153 (2017-09-13 - Rating: 5)

    Love this Place Terri and Ms Ackbar are great at customer service everyone smiles including the security guard

  • Review 154 (2023-03-10 - Rating: 5)

    Awesome place, I highly recommend them. Always willing to help.

  • Review 155 (2023-10-10 - Rating: 5)

    Thank you @ Wendy Rodriguez!5 stars for customer satisfaction.

  • Review 156 (2023-10-19 - Rating: 5)

    Maria was really nice and professional.

  • Review 157 (2015-02-23 - Rating: 5)

    Awesome!!I The customer service is extraordinary. Would highly recommended to friends and family. :)

  • Review 158 (2024-03-14 - Rating: 5)

    Maria Rosas was very helpful.

  • Review 159 (2016-06-14 - Rating: 5)

    Very helpful, friendly and Services cheaper than most other Financial Institutions, Insurance

  • Review 160 (2018-07-16 - Rating: 5)

    A wonderful place to do business, with friendly and knowledgeable staff and all the products and services needed!

  • Review 161 (2023-09-01 - Rating: 5)

    Great help today.. Excellent service

  • Review 162 (2023-08-29 - Rating: 5)

    A.Williams provided excellent customer service!

  • Review 163 (2024-12-07 - Rating: 5)

    Personable and professional

  • Review 164 (2021-07-24 - Rating: 5)

    Friendly and helpful staff. Also the easiest banking!

  • Review 165 (2023-02-04 - Rating: 4)

    Very efficient both phone inquiries and in person interaction.

  • Review 166 (2021-12-23 - Rating: 5)

    She was very helpful “DeMonica Adams”

  • Review 167 (2023-08-17 - Rating: 5)

    Excellent arrive with a great smile…

  • Review 168 (2024-02-21 - Rating: 5)

    Very good

  • Review 169 (2021-09-24 - Rating: 5)

    Friendly and quick. In and out within 10 minutes!

  • Review 170 (2023-08-27 - Rating: 5)

    Great service from Nancy Rodriguez.

  • Review 171 (2024-07-26 - Rating: 4)

    Good service fast

  • Review 172 (2023-10-20 - Rating: 5)

    Very helpful. Quick responses.

  • Review 173 (2022-02-16 - Rating: 5)

    ATM usage only with no problems.

  • Review 174 (2018-07-16 - Rating: 5)

    Great Credit Union to do business with:)

  • Review 175 (2018-08-09 - Rating: 5)

    Bkai and Conner rule! Thanks fot helping!

  • Review 176 (2023-10-10 - Rating: 5)

    Quick and fast and professional

  • Review 177 (2023-09-27 - Rating: 5)

    Very good

  • Review 178 (2018-11-23 - Rating: 5)

    Awesome!!

  • Review 179 (2017-05-20 - Rating: 5)

    Great service

  • Review 180 (2013-11-29 - Rating: 5)

    Quick and Easy

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