PrimeWay Federal Credit Union - Heights Retail Center

Photo of PrimeWay Federal Credit Union - Heights Retail Center

Located in Houston, Texas

Address: 4720 Washington Ave Suite C, Houston, TX 77007, United States

Phone: +1 713-799-6200

Rating: 4.8

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Bank
  • Business banking service
  • Car finance and loan company
  • Investment service
  • Loan agency
  • Credit union

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Comments

  • Review 1 (2025-02-19 - Rating: 5)

    I’ve been banking with PrimeWay for years and recently I’ve been working with Manny and he’s been excellent. Returns my calls and text messages in a timely fashion and is always professional. I highly recommend working with him and you will not be disappointed.

  • Review 2 (2024-11-21 - Rating: 5)

    I had such a great experience working with Manny! He was extremely knowledgeable about the process, and I couldn’t be more pleased with how smoothly everything went. His customer service and communication were top-notch. Manny took the time to answer all my questions promptly, making it a stress-free experience.This is my first time banking with PrimeWay, and I’ve already recommended Manny to others because he made the experience outstanding. I highly recommend anyone looking to do business with PrimeWay to meet with Manny!

  • Review 3 (2024-11-26 - Rating: 5)

    I had a great experience with PrimeWay and Manny Quintanilla! As a first-time auto loan applicant, I was nervous about the process, but Manny made it so easy. He was incredibly knowledgeable, helpful, and kind, walking me through every step and ensuring I understood my options. Manny went above and beyond to explore all possibilities and secure the best interest rate for me. I’m so grateful for his expertise and excellent customer service—thank you, Manny!

  • Review 4 (2025-02-01 - Rating: 5)

    My wife and I became members at their Washington Ave location. We were provided service by Manuel Quintanilla. He did a phenomenal job especially since he was working on his day off. He was very friendly, supportive, answered all questions he had. Even though this location was very busy for a Saturday Manuel made the wait worth it. Thanks!

  • Review 5 (2025-02-06 - Rating: 5)

    Manuel Quintanilla provided great service. Working with us even though we weren’t able to do business in person. Worked with us to e -sign all papers, was able to add me as a co-owner, and was very flexible on payment date. Highly recommend doing business with him.

  • Review 6 (2025-02-06 - Rating: 5)

    We have finance our last 4 vehicles with Manuel Quintanilla (Manny) at Primeway Federal Credit Union. Manny has provided exceptional service in all our vehicle purchases. Manny is very knowledgeable, helpful, and efficient at his job. I would definitely call Manny again for any other loans that we might need.

  • Review 7 (2025-01-06 - Rating: 5)

    Ive been with primeway for several years now and I have never had a better experience then when I got assistance from Manuel Quintanilla. He was the MOST help in assisting me with a car loan and ensuring that I will be getting the very best deal for what works for me. I WILL be asking for him every time I go in! 11/10 customer service

  • Review 8 (2024-12-16 - Rating: 5)

    This is the first time being treated with very professional and very friendly with care.the process for auto loan was handled very professional and quick by Financial serviceHe is Name MANUEL QUINTANILLA.I recommend more people like HIM.Again thank you

  • Review 9 (2025-02-01 - Rating: 5)

    Manny was very helpful and nice, Such a ray of sunshine and made my day better than what it was!! Very patient and knowledgeable :)

  • Review 10 (2025-02-27 - Rating: 5)

    Manny was very helpful from the beginning to the end. He made this experience easy!

  • Review 11 (2024-08-03 - Rating: 5)

    Ive been a Primeway member for about 30years. Its a great credit union Ive always had good experiences with there customer service and Ive been to several locations over the years. Recently I visited the Washington Ave. Location and had the pleasure of Manny to help me he went above and beyond to make sure I had a great experience.

  • Review 12 (2024-12-30 - Rating: 5)

    My experience was awesome thanks to Manny!! He was very personable and his customer service was excellent. Thanks Manny.

  • Review 13 (2024-02-12 - Rating: 5)

    Truly, Manny was an absolute pleasure! I walked in at 4PM Friday evening to seek financing options for a new vehicle and before the end of the day Saturday I was approved and complete!In fact, it would have been a little sooner if I were a little more decisive, but all in all Manny really took his time and advocated for me during the entire process despite having clients during the busy weekend.Getting a vehicle as a young woman of color can be a challenging process, however the this experience made it extremely seamless and hassle free with the great rates over at PrimeWay!I have already shared his information to refer others to him and I look forward to doing business with him in the future as I will be looking for a home this summer!Thank you, Manny for your great work!You truly embody excellence.God Bless you,Sky

  • Review 14 (2023-12-22 - Rating: 5)

    Manny was the absolute best! He went above and beyond to make sure I was taken care of and made himself readily available to answer any questions or concerns I might have. He intentionally followed up with me as a client & was patient throughout the whole process. I felt very well taken care of as it was my first time banking with primeway & would highly recommend Manny to anyone!

  • Review 15 (2025-01-22 - Rating: 5)

    Manuel was great ! Very friendly and determined . Would we recommending him to my loved ones !

  • Review 16 (2024-04-01 - Rating: 5)

    I had the greatest pleasure to work with Manuel Quintanilla at Primeway and it was the best experience. I was needing lots of help and advice and he was there every step of the way, going out of his way to help me in anyway he could. He worked long hours and checked in and kept me in the loop throughout the whole process. It made my car shopping and car loan process super easy and stress free! Couldn’t have asked for more. He was very knowledgeable and always available when I had any questions or concerns! Thank you sooo much for making this one less thing to worry about!

  • Review 17 (2025-02-05 - Rating: 5)

    The Branch Manager goes above and beyond to help customers. I have reviewed my previous review which was made before receiving his assistance.

  • Review 18 (2024-06-05 - Rating: 5)

    Manuel Quintanolla was the BEST! He was very helpful with an important issues that had. He resolved it. He also helped me open a new account, that will benefit my lifestyle. Thank you for being patient with a smile. You really made my day.

  • Review 19 (2023-11-21 - Rating: 5)

    This has been my best loan experience yet, compared to other banks. Manny is very knowledgeable, helpful, and very efficient at his job (give the man a raise). The loan process has been quick with the best rates of any other bank. I would definitely recommend Primeway.

  • Review 20 (2024-01-05 - Rating: 5)

    We have been long time customers of PrimeWay FCU. Tiffany and Tony have always been a pleasure to work with on all our loans. This was our first time working with Manuel Quintanilla (Manny) and he did an outstanding job showing us all loan options and working out best scenarios to save us money. In addition to saving us money after we shopped around, he worked a complicated deal with the auto dealership on a new model car just introduced to the USA. Now he made a long term business relationship with the dealership. He is a real asset and we appreciate his due diligence all around. Thank you.

  • Review 21 (2024-02-06 - Rating: 5)

    Manny was excellent, and so kind in the process of our auto loan. He really worked hard to get my family and I what we needed. Thank you Manny for your excellent service.

  • Review 22 (2023-09-27 - Rating: 5)

    Went to PrimeWay in the Heights and spoke to Manny about refinancing my GMC Denali, he answered all my questions and was even able to give me a rate discount!! Thanks Manny for all your help, you made everything quick, fast, and simple! Go see him for all your loan needs, I highly recommend!

  • Review 23 (2024-08-15 - Rating: 5)

    BEST EXPERIENCE IN BANKING! TONI AND ALL HIS STAFF ARE VERY PROFESSIONAL AND VERY HELPFUL ALWAYS! I’m very happy & secured with them!! I LOVE THEM

  • Review 24 (2023-07-14 - Rating: 5)

    I have been SO impressed with this bank. Staff is very nice and there to help you reach financial goals. PrimeWay was recommended to me by a friend after I mentioned I was fed up with big banks where there’s no personal banking experience. PrimeWay has been more than helpful and I look forward to a long relationship with them.

  • Review 25 (2024-06-05 - Rating: 5)

    Great service!!! Manuel Q was very patient and Kind. We came to close an account but after talking with him we ended up opening another one!!

  • Review 26 (2023-09-27 - Rating: 5)

    Manny did an excellent job and went the extra mile in financing my 2023 Truck. I will definitely be using PrimeWay from now on. Thank you Manny.

  • Review 27 (2023-10-14 - Rating: 5)

    I made a request to combine CDs while at the bank and was told it was not possible. Several days later I received a survey from the band and I mentioned my experience. I didn’t think anything would come of my answering the questions on the survey, but I received a call from the bank. My CDs were combined with no penalty applied.Great customer service!

  • Review 28 (2024-09-03 - Rating: 5)

    Mr. Manuel Quintanilla is excellent, awesome and very helpful. He always go above a d beyond

  • Review 29 (2024-12-11 - Rating: 5)

    I love my PFCU Mr.Q is the BEST he is very knowledgeable and will get you the best Deal going. THANKS Q .

  • Review 30 (2024-01-08 - Rating: 5)

    Got with prime way when I was 16 years old working fast food one my moms recommended me to PrimeWay and let me tell yall best credit union I ever had Im 20 now and still with prime way Francisco helped me out a lot with my credit and didn’t try take advantage of me not knowing anything about credit I’m 20 years old with a 700 credit score thanks to Francisco from PrimeWay on washington.

  • Review 31 (2024-06-26 - Rating: 5)

    Had an awesome experience with Manny, he was very helpful and knowledgeable about the loan process!

  • Review 32 (2024-04-13 - Rating: 5)

    Tara was very helpful with securing a good rate for me! PrimeWay has always been great to work with.

  • Review 33 (2024-04-11 - Rating: 5)

    Great credit union to refinance or any loan needs, francisco was an amazing help and he explain everything very well, definitely recommend coming here.

  • Review 34 (2023-12-13 - Rating: 5)

    Thank you to primeway team for the fast approval and processing of my home loan. I appreciate the efficiency and respectful maner in which Francisco help me through the process.Thank you!

  • Review 35 (2024-12-23 - Rating: 5)

    Excellent staff! Very low turnover.

  • Review 36 (2023-10-06 - Rating: 5)

    Francisco was very informative, had great listening skills, and catered to our needs. Great Customer Service experience!

  • Review 37 (2023-10-02 - Rating: 5)

    Hello Elisabeth was great with me today and allowed me to create and account with you guys. Great work all around

  • Review 38 (2023-09-30 - Rating: 5)

    Elizabeth Ortiz gave great customer service and made it easy to get aprove for loan.

  • Review 39 (2023-10-14 - Rating: 5)

    I have always and continue to get Five Star Service. Especially today. Everything was answered.

  • Review 40 (2024-02-21 - Rating: 5)

    Great staff. They go above and beyond. Favorite bank.

  • Review 41 (2023-09-28 - Rating: 5)

    Great help great bank love this place I couldnt do it with out them great staff

  • Review 42 (2023-09-28 - Rating: 5)

    Very happy with my truck loan Elizabeth Ortiz .

  • Review 43 (2023-09-28 - Rating: 5)

    This is what is the friendliest customer service that I can ask for no problem got any doubt thank you

  • Review 44 (2024-07-17 - Rating: 5)

    Very grateful to Federico for helping me refinance my car.

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