Pennymac

Located in Houston, Texas

Address: 14800 Trinity Blvd, Fort Worth, TX 76155, United States

Phone: +1 817-494-0240

Rating: 3.6

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-05-07 - Rating: 4)
After years of timely payments on my home loan, an unexpected increase in taxes occurred. Unfortunately, I was never informed my escrow was running short, resulting in a late fee. When addressing the issue and settling up, I was told that, “nothing could be done” about the late charge. Obviously that’s not true, they just chose to do nothing. Poor.UPDATE: After following up online, late fee was removed a week later in light of situation. While too bad the issue had to be escalated, grateful they made it right.

Review 2 (2019-06-19 - Rating: 5)
I’ve worked with Penny Mac loan service for 15 mouths and had nothing but positive things to say about the company. They are easy to work with, communicate with and always there to help and answer any questions I had. penny Mac made it convenient to pay my morgage and gain additional information through their app service. After researching and debating to refinance it was no doubt in my mind I would want to refinance with PennyMac. The process was so easy, very fast and it blew my mind the outcome I received after my refinance. I would 100% recommend them to anyone ready to purchase a home or refinance. Their service is impeccable!!

Review 3 (2019-06-14 - Rating: 5)
Just bought a new home through PennyMac (for a 2nd time). A PennyMac representative called me when my house went on market and said wed like to keep you as a customer and finance your new home. I agreed after having some issues with the broker I was currently using. The broker (whom Id used before), was not returning calls/emails as quickly as we needed them to, therefore, I dropped them and went with PennyMac. Received a lower interest rate too (no complaints there!).All PennyMac representatives were kind, courteous and made sure we were happy and understood the entire process. John Anding and Craig Wood were outstanding through the process (kudos to you both)!! I NEVER had to call them at all for anything as they were both on top of every step and would contact me first. I highly recommend PennyMac if youre looking for a mortgage lender!!

Review 4 (2019-06-05 - Rating: 5)
I have been with PennyMac for over 7 years now. Everything has been great as well as their site. They reached out to do a refinance. Why not as we had an FHA loan at 4% and PMI. They were able to actually keep the payments the same eliminate PMI at 3.5% for a 15 year conventional loan. We went through the process and was a painless as it could be. Our rep Nichole was fantastic. Everything was done electronically and secure through a portal. We got periodic updates by email of our status as well as follow up calls from Nichole. It took less than 30 days and we had a closing date. We were traveling so they sent a notary to our hotel to do the signing. It was then funded a few days later. We received confirmation of the loan closed and the new one opened. I can not say enough good things about the process and communication. They also made a big point to say they dont sell the loans and want long term customers. That is rare. Thank you for putting us in a better spot with our home and our equity.

Review 5 (2019-06-20 - Rating: 5)
I started my cash-out-refinance with pennyMac on line, call them and spoke to Ryan, who went over everything. Got the ball rolling, requested information was sent via email very prompt and return, kept me informed on everything. Phone call was returned promptly if had any questions. Finally close. Great job from the mac team.

Review 6 (2019-07-01 - Rating: 4)
Good company but as soon as loan was approved the Mac team stopped all communication. Didnt respond to emails, return calls leaving me wondering if closing would actually happen. The beginning of the process was great. End not so much.

Review 7 (2019-06-12 - Rating: 5)
The fastest and easiest refinance I have ever done. All the people were friendly and super helpful with every question we had. It was also the least amount of paperwork I have ever had to gather up for a loan as well. A++++++

Review 8 (2020-12-03 - Rating: 5)
My experience was exemplary. Our Agent went above and beyond my expectations and she followed with us from the beginning to the end of the transaction. She was so helpful and understanding that she should get a bonus and the The Customer Service Award that I would think is given to special employees monthly or yearly, please contact me for her name as I do not want to post her name publicly for privacy issues, my email address is in my file. Thank you for hirering this person of great worth.

Review 9 (2019-06-06 - Rating: 5)
We used Pennymac Loan services again for our new home financing, and are glad to have made the choice. Our mortgage agent Brad Thompson made a difficult process less anxious for us over a period of months and Anna Eng assisted us in dispatching our loan to its conclusion with skill and efficiency. I would recommend Pennymac to other borrowers who are looking for fairness, competitive rates, and professional handling of their home loans.

Review 10 (2019-06-17 - Rating: 5)
Bret and his grew did an awesome job helping me out with my loan process. They went out of their way top answer all my questions and request. They make the process simple and easy for me. Outstanding group. Highly recommend them.

Review 11 (2019-06-27 - Rating: 5)
PennyMac is hassle free with a professional staff that made my loan process simple, easy. and on time with closing. I would highly recommend contacting these folks first, you wont need to look anywhere else.

Review 12 (2019-06-21 - Rating: 5)
PennyMac employees are knowledgeable, easy to reach and give good advice. They do not give you the runaround and if they dont have the answer will get it and get back to you ASAP. This is the third time I have used them and if I need to they will be my first choice

Review 13 (2019-06-21 - Rating: 5)
Kristen was there for us every step of the way and made the loan process easy for us. Any time we had questions, she was always available to answer them. Very happy with the process.

Review 14 (2019-06-24 - Rating: 5)
Pennymac Loan Services are the best mortgage company. Excellent customer service and always ready to answer any questions you may have.

Review 15 (2019-06-26 - Rating: 5)
Everyone and Everything during the refinancing process was Awesome! I Highly recommend PennyMac to everyone thats looking to buy or refi ur home!

Review 16 (2019-06-09 - Rating: 5)
Highly professional and polite treatment during our current mortgage refinance proceedings we would highly recommend PennyMac for loan services.

Review 17 (2019-06-21 - Rating: 5)
This is an awesome Home Liam Company. Walked through the process of lowering our interest in a refi. Great people to work with they really explain the process clearly.

Review 18 (2019-06-16 - Rating: 5)
My loan officer was super helpful and super easy to deal with everything was explained in a timely manner emails and all correspondence via phone with any questions were always answered with in 1Business dayGreat People to deal with!

Review 19 (2019-06-21 - Rating: 5)
I had an excellent experience dealing with this company. The whole process ran smoothly. They are true professionals. Thank you PennyMac.

Review 20 (2019-06-10 - Rating: 5)
My Loan officer and processor were professional. The entire refinance process was quick and easy.

Review 21 (2019-06-20 - Rating: 5)
Smooth and easy process to refinance our home. I would definitely recommend PennyMac

Review 22 (2019-07-01 - Rating: 5)
It was a great experience on the things I didnt understand they took time to help me learn and explained it in detail because this was my first time going threw this process.

Review 23 (2019-06-20 - Rating: 5)
Andrew was very patient and helpful with updates. The process was very simple. Took away the worry! Yes

Review 24 (2019-06-20 - Rating: 5)
Friendly and helpful, they made refinancing as easy as possible for someone like myself who is clueless about mortgages.

Review 25 (2019-06-21 - Rating: 5)
Joshua Baker and the team at PennyMac were very respectful, knowledgeable and sincere.

Review 26 (2019-06-20 - Rating: 5)
Wonderful experience working with this company. This was not our first home experience. It was a pleasure.

Review 27 (2019-07-01 - Rating: 5)
Excellent service. Refinance loan was closed within three weeks.

Review 28 (2019-06-30 - Rating: 5)
Great customer experience overall, and we were provided guidance at every step of the process. Thanks!

Review 29 (2019-06-17 - Rating: 5)
They easily helped me refinance to save me money.

Review 30 (2019-06-20 - Rating: 5)
Did a great job was quick and very easy to work with , Thanks Andree

Review 31 (2019-06-22 - Rating: 5)
Very courteous people and always willing to assist as I progressed through the process.

Review 32 (2019-06-29 - Rating: 5)
Very helpful, could not believe what it could have been a better experience. Thank you for helping me. Have a wonderful day