PenFed Credit Union

Photo of PenFed Credit Union

Located in Houston, Texas

Address: 3911 S Walton Walker Blvd, Dallas, TX 75236, United States

Phone: +1 800-247-5626

Rating: 2.5

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Bank
  • Car finance and loan company
  • Financial consultant
  • Financial institution
  • Loan agency
  • Money transfer service
  • Credit union
  • Savings bank

Photos

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Comments

  • Review 1 (2025-02-21 - Rating: 5)

    New auto loan approved in 3 minutes after furnishing vin number and amount requested at the best interest rate I could find in todays market.

  • Review 2 (2024-06-26 - Rating: 5)

    PenFed got me the lowest rate out there for a used auto but that isnt why I am writing a review. I am writing a review because of the customer service I received during the process of purchasing my car. The dealership that I am purchasing it through got really picky and started making me jump through a bunch of hoops to finalize the deal (which still is not final because we are waiting on a new check to come in the mail) and PenFed has tried to help every way that they can with what the dealership is asking for. I couldnt have asked for better customer service yesterday and really wish I would have caught the gentlemans name that helped me so that I can thank him for trying. The dealership wants a different name on the check so PenFed had to put a stop payment on the one that was issued and then overnight me another one with the information that the dealership requested to try to meet the deadline for submitting this. We will see if the dealership works with us to finish this deal but I can 100% say it will not be because PenFed did anything wrong or didnt try. I am confident I made the right decision with financing through them. Thank you PenFed for having a personal touch and caring about your customers and please thank the guy that helped me yesterday if that is possible. Hopefully it will get here in time and we can move forward and away from that dealership.

  • Review 3 (2024-07-02 - Rating: 5)

    Excellent customer service. Ms. Burger was awesome. Thank you for a great experience for my son and I as we traveled to TX from IL to finalize our car loan for a private party purchase. You were amazing and we thank you for everything and the hospitality shown to us folks from out of state. Great experience and highly recommend Penfed to anyone. My best CU and I have a few of them that I do business with. The best!

  • Review 4 (2025-02-28 - Rating: 5)

    Excellent branch. I stopped by as I was frustrated due to an online issue with a loan, but the employees here quickly and efficiently helped me resolve it.

  • Review 5 (2024-06-10 - Rating: 5)

    PenFed credit union is a valuable account to add to your portfolio. they are a full service bank with great rates and lots of ways to invest and make you money grow.

  • Review 6 (2021-04-07 - Rating: 5)

    Ive been a PenFed member for 20 years. They have offered the best rates. Most Banks dont even come close. I love that everyone receive the same GREAT rates. You are either approved or denied. I have the Platinum Rewards Signature credit card, which I redeem for cash (via PenFed Visa gift card), averaging $1300 (FREE MONEY) per year. Through the years, Ive financed 4 vehicles, 1 mortgage, & refinanced 4 times. ALL PAID IN FULL. Never encountered a problem. Ive taken advantage of PenFeds loan opportunities. I am now retired & debt free. I still use my Rewards card & still collect my FREE MONEY. I redeem for PenFed Visa cards to give as gifts to my grandchildren. (Note: I do have one complaint which is a result of PenFed changing their Mortgage process. I will address that separately. It is noteworthy, but doesnt change my overall view of PenFed).

  • Review 7 (2018-07-10 - Rating: 4)

    So far I love PenFed CU. I have not got into some of their other products and services but I did like the opportunity to open a savings account. I am looking for to refinancing my chemical to see if I can get a lower rate. Other than that I have no complaints at all. The only reason I gave 4 stars instead of 5 is I wish they had a branch in Dallas Texas

  • Review 8 (2024-11-21 - Rating: 5)

    Excellent customer service and the product offers are really good savings

  • Review 9 (2023-08-04 - Rating: 5)

    I truly appreciate their customer service. Whoever I spoke to this morning and help me with my loan was patient and kind and cheerful! We need more people like that in this industry.

  • Review 10 (2022-11-23 - Rating: 5)

    5 STARS DEFINITLY!!! Lashawnda Burger is simply the best! Lashawndas level of customer service is excellent. She followed through and followed up with me and put my mind at ease. I felt like a VIP! I happened to be going through a tough time in my personal life. She had no idea how much of a breath of fresh air she was to me. Thank you for making a difference Lashawnda. I pray you will forever be prosperous and in good health.

  • Review 11 (2018-07-18 - Rating: 5)

    I read some of the reviews and there was one commment I had to agree with. They do change rates on you with no reason. But anyways I gave a five start only because of one person......DRUM ROLL PLEASE....... KYLE HANKS in customer service...... he was Awesome!!!!He had no idea how frustrated I was prior to me calling and speaking with him. Let’s just say, I provided my questions and with ease and understanding he made sure I understood how PenFed works and was able to explain that to me.Once again, Thank you.Will be referring others

  • Review 12 (2023-09-07 - Rating: 5)

    Steve was extremely helpful and professional. I have been working with PenFed for 3 years now and my overall experience is good.

  • Review 13 (2020-12-08 - Rating: 5)

    Met with Brian. Account Services Representative and it was excellence. He understood my unique situation and proceeded to be as helpful as possible. Great experience and incredible benefits.

  • Review 14 (2017-04-01 - Rating: 5)

    Ive always had a great experience with Penfed, great customer service, I got a excellent rate on my auto loan and a super checking and savings account Id highly recommend Penfed for all your banking needs.

  • Review 15 (2024-11-09 - Rating: 5)

    Do all my banking with them...

  • Review 16 (2021-02-10 - Rating: 5)

    Im so glad pentagon fed let me be a part of them. Best bank u will ever have. Their on it. Thanku pen fed

  • Review 17 (2020-04-12 - Rating: 5)

    Most wonderful people and services. wish there were more like them or maybe more locations. All staff very helpful with in the scope of their service.

  • Review 18 (2023-08-05 - Rating: 5)

    The benefits you offer an that you tell all out front to make me understand what I’m getting!…

  • Review 19 (2024-06-25 - Rating: 5)

    Very professional, and available to answer all my questions

  • Review 20 (2017-07-16 - Rating: 4)

    I had a great experience here... Customer service was excellent and the staff very friendly...

  • Review 21 (2021-03-01 - Rating: 5)

    Very knowledgeable and courteous. I had a wonderful experience with them

  • Review 22 (2018-12-14 - Rating: 5)

    Very helpful staff who were fast, friendly and went out of their way to help me. Very pleased.

  • Review 23 (2024-03-27 - Rating: 5)

    Great customer service, efficient, friendly.

  • Review 24 (2017-05-16 - Rating: 5)

    Always great customer service, friendly and knowledgeable staff! Competitive rates.

  • Review 25 (2023-07-06 - Rating: 5)

    The honesty and quality of the employees.....Great service..

  • Review 26 (2018-05-19 - Rating: 5)

    Marvelous credit union with great benefits... professional and friendly.

  • Review 27 (2018-05-19 - Rating: 5)

    Love the customer service and the people. 5 star team!

  • Review 28 (2017-03-15 - Rating: 5)

    Great credit union, I would highly recommend

  • Review 29 (2019-04-27 - Rating: 5)

    Best service β€œHands Down!”

  • Review 30 (2020-12-17 - Rating: 5)

    Very happy with the service.

  • Review 31 (2021-04-01 - Rating: 5)

    Excellent customer service

  • Review 32 (2019-07-02 - Rating: 5)

    Wonderful

  • Review 33 (2022-05-18 - Rating: 5)

    Friendly

  • Review 34 (2022-04-25 - Rating: 5)

    I received very good attention today from Miss Jennifer, with great patience and kindness she helped me and answered all my questions. I am very grateful for the treatment provided by her. Blessings. Thank you. Have a nice day.

  • Review 35 (2024-06-17 - Rating: 5)

    They were all very friendly and attended to us super quickly.

  • Review 36 (2023-12-20 - Rating: 5)

    It is a bank with excellent service, I recommend it!

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