Neighborhood Credit Union

Photo of Neighborhood Credit Union

Located in Houston, Texas

Address: 13651 Montfort Dr, Dallas, TX 75240, United States

Phone: +1 214-748-9393

Rating: 4.1

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Car finance and loan company
  • Financial planner
  • Credit union

Photos

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Comments

  • Review 1 (2025-01-07 - Rating: 5)

    Ashley Daniels was awesome! She helped us a ton. Ashley walked both myself, my husband, and daughter through all our accounts, and how to set up my daughter up with accounts connected to ours. She was patient and answered all of our questions. And, Ashleys smile is contagious and welcoming. Thank you for all your help.

  • Review 2 (2025-01-06 - Rating: 5)

    I have used NCU for over 10 years. For banking (checking and savings), car loans (my last 2 cars) and home loans. You can withdraw money from any ATM and get refunded those fees. The Montfort branch staff is amazing and very helpful. They made the process very easy and smooth. I recommend NCU and Georgia G for your banking needs.

  • Review 3 (2024-10-11 - Rating: 5)

    Every Specialist in every department my wife and I contact at NCU are always friendly, kind and concerned about our needs. I know we shouldn’t have favorites but, we do and Mrs. Jessica Medina Rodriguez, Our Lending Specialist in Dallas, Texas just assured us a wonderful retirement going forward. It bought her much joy to know she helped us in a big way and we are very grateful for all she was able to accomplish, for us. Thank you NCU and especially Mrs. Jessica Rodriguez.James & Sharon Enoch

  • Review 4 (2024-09-30 - Rating: 5)

    I would like to send a huge shout out to Georgia Gasparek at the Montfort Branch! She handled our recent transaction and was a huge help in explaining all the details, friendly, patient and very thorough PLUS answered ALL of my many questions! THANK YOU Georgia! You are awesome and we appreciate all you did for us!!!!

  • Review 5 (2024-06-07 - Rating: 5)

    I was scrolling and found my dream car this past Saturday. On Monday I contacted Neighborhood Credit to see if I may qualify and I must say, Veronica Lee brought me to tears with the miracle that she worked! From the very first interaction I felt that I was in great hands! She was a complete JOY and genuinely happy to be providing service. She stayed on top of everything and I didn’t have to chase her down at all. I was able to get my BMW M340i on Tuesday thanks to her dedication! I would recommend Veronica Lee to any and everybody! Neighborhood lucked up with her ☺️!

  • Review 6 (2024-06-10 - Rating: 5)

    Neighborhood Credit Union is a gem in the banking world, and Jaymie Garcia is the main reason I am still at this bank today! She is always helpful, kind, and very informative. From seamless car loan applications to expert assistance with cards and account setups, Jaymie, DD, Rebecca, and the team redefine helpfulness. Their high-yield savings account is a game-changer, nurturing savings with remarkable benefits. Even when I recently came in to get a cashier’s check, it was breeze and they made the process so delightful. With Neighborhood Credit Union, every interaction feels like a win-win and that is hard to find with banks nowadays. I highly recommend!

  • Review 7 (2024-06-21 - Rating: 5)

    I would love to start off by saying how gorgeous this branch is! This was my first time in and wow! It is so clean, so peaceful, and what really warms the place is the smiles from all the friendly staff! I had the amazing pleasure of finalizing my checkings account with Ashley Daniels. She was so soft spoken and thorough with her explanations and was able to walk me through the finalizing process! Thank goodness I did my due diligence by not reading reviews prior until after my experience because it is safe to say I had the same amazing experience as all the other 5 star reviews! Well deserved! Shout out to Angie for initially working with me on my approval process. It was fast and super easy! So excited to be apart of the Neighborhood Credit Union family!

  • Review 8 (2025-02-26 - Rating: 5)

    The staff at NCU is absolutely amazing! I look forward to many years. Great experience

  • Review 9 (2024-06-27 - Rating: 5)

    OMG I am so excited & happy I spoke with Frank Romero to refinance my car through Neighborhood Credit Union. I already have a savings & checking account with them and this just made my experience even better. He made the process so easy & beneficial. I even got $500 for refinancing with them. Thank you so much Frank for hooking me up! I have a lower APR & awesome warranties added that will help me in the long run. Thanks again!!!

  • Review 10 (2024-08-14 - Rating: 5)

    Im one of the vendors who helps service neighborhood credit union. John Castro exceeds expectations when it comes to detailed coordinating. Anytime I have needed details on a specific repair he has always been available and willing to help. I can always count on him anytime of the day.

  • Review 11 (2024-06-18 - Rating: 5)

    I recently had the pleasure of visiting my Neighborhood Credit Union, and I was fortunate enough to be assisted by Oscar Arroyo. From the moment I walked in, he greeted me with a warm and genuine smile, making me feel immediately welcome. His service made the usual dreadful banking visit into a delightful experience. His dedication and positive attitude are an asset to the bank, and I will certainly be returning to this branch and asking for him every time!

  • Review 12 (2024-06-27 - Rating: 5)

    Marco Hinojosa at neighborhood Credit Union is an amazing loan officer. Marco was very helpful in guiding me through my first auto loan application process and has gone above and beyond with his stellar customer service. My recent car shopping experience was smooth avoiding all the hassle with dealership sales & finance people. It’s been a pleasure and I look forward to doing more banking with neighborhood credit union. I definitely plan to refer all my family and close friends to Marco.

  • Review 13 (2024-07-02 - Rating: 5)

    I walked in to the lobby several months ago in need of opening a bank account promptly. It was almost closing time and was greeted very cordially. After a short explanation of my reason to have an account opened by the next day, The lobby staff ,ERIC RUIZ, helped me to open an account right at that moment, and we were out before closing time. I was very grateful for that. I will not forget the kindness. MARTHA ROJAS had always highly recommended NCU to me. She is always willing to listen and help whenever I have a question or concern. 🥰

  • Review 14 (2024-06-11 - Rating: 5)

    Lori G was amazing!!!! Stayed on top of things throughout the entire loan process!! She was always either a phone call or text away. Extremely responsive and helpful. Neighborhood Credit Union and Lori and 100% on my speed dial for future banking needs. Not to mention they beat the pants off other competitors rates and loan options . Five Star service!!

  • Review 15 (2024-08-15 - Rating: 5)

    A few years ago I was looking to refinance to help in lower my monthly payments and. Andrea Sewell was very helpful in directing us to get that loan! Thanks Andrea, I definitely recommend NCU!

  • Review 16 (2024-06-18 - Rating: 5)

    As a continuing college student, I decided to visit my Neighborhood Credit Union to inquire about financial aid and was pleased to find a plan that was suitable for me. From beginning to end, I was led with amazing customer service and wanted to highlight a young man by the name of Oscar who showed a high level of professionalism by guiding me to a representative and shared a friendly smile that made me feel welcomed. I can highly recommend my Neighborhood Credit Union to anyone seeking banking needs of any kind.

  • Review 17 (2024-06-07 - Rating: 5)

    Have been with Neighborhood since Pegasus merged with them quite a while ago. They have some of the best checking account rates (KASASA, 4% annual) if you can satisfy the requirements. Thats on a checking account!I was also recently able to get my new debit card at the agency on the spot. Great service.Also, a big shout out to Jayme Garcia, who has always helped me with any issues I run into throughout all these years. She is one of the main reasons I am still with NCU.Overall I recommend NCU as a reliable Credit Union.

  • Review 18 (2024-08-13 - Rating: 5)

    Marco helped to make my auto loan experience stress free! He was professional, knowledgeable and caring. In the future he will be my first call for any loan needs. Thanks again Marco for all your help!

  • Review 19 (2024-07-31 - Rating: 5)

    Tameka is not only understanding but you genuinely are happy with the outstanding customer service she provides! So far the best experience Ive had when it when comes to attentiveness and finding solutions. Thank you Neighborhood Credit, and thank you Tameka for all you do!

  • Review 20 (2024-07-02 - Rating: 5)

    I had an issue with wiring from my other credit union and they were no help.Angela Roach’s ability to fix the issue the other credit union was having was very appreciated.Thank you Angela for your hard work and dedication to client satisfaction!

  • Review 21 (2024-04-18 - Rating: 5)

    I recently had fraudulent activity on my checking account and went in to the Montfort branch to see what I could do. From the moment I walked in and was greeted right away by one of the tellers, to having everything wrapped up and taken care of, I was SO impressed!! I want to give a special shout out to Louie, who handled all of my concerns with such care and attention to detail, for taking such good care of me. He even made sure I got a cookie on my way out! I am very, VERY impressed. Thank you so much, Neighborhood Credit Union!!

  • Review 22 (2024-06-25 - Rating: 5)

    I love Neighborhood credit union. The local branches are so convenient and the staff is very helpful at Arlington & Grand Prairie. Dana Jones, is always a huge help! Her professionalism and honesty make it easy to trust our finances with neighborhood credit union.

  • Review 23 (2024-06-19 - Rating: 5)

    I’m new in the area and I had received an offer in the mail for the opening of a new account with this bank. I decided to stop by. All in all, it was a good experience, what I had not seen in a while was a kind smile with a sincere greeting as I entered the door and I asked for directions. I believe the name of the young man that opened the door for me was Oscar. Clearly, he was working on something as he had tools with him. Thank you for going out of your way to help me.

  • Review 24 (2024-06-11 - Rating: 5)

    I had the opportunity to finance my vehicle at NCU. My experience was excellent! My contact was Aida Longoria (Davila). Aida provided outstanding customer service. Anytime I have had questions regarding my accounts or loans, Aida has always been taken care of all my needs! She has been informative and goes above and beyond to provide excellent customer service. Aida always provides timely responses.

  • Review 25 (2024-06-05 - Rating: 5)

    Jade Voyles is by far my favorite employee at Neighborhood Credit Union. She recently spoke to me about the car buying process, as well as gifting a vehicle and the title processes involved in both. Her knowledge is invaluable, and if it weren’t for her, I wouldn’t have a membership with NCU. She is an exemplary credit union representative and no doubt an incredible asset to the credit union.

  • Review 26 (2024-07-09 - Rating: 5)

    Tina Haynes - Loan Officer for NCU was very professional, courteous and knowledgeable regarding my concerns for the personal loan process. I would give her a rating of 100. Thank you for being the best for your customers at NCU.

  • Review 27 (2024-07-08 - Rating: 5)

    Ive been working with Lori the past couple weeks with a vehicle loan and I can not put into words how thankful I am to be working with her! She made things very smooth and made sure to answer any questions I had. So pleasent to work with!

  • Review 28 (2024-08-22 - Rating: 5)

    Ashley Daniels was great!! She helped me open up a new account after mine got closed down due to a hardhship!! Thank youuu so much! Excellent customer service & patience!

  • Review 29 (2024-07-01 - Rating: 5)

    Wayne at Neighborhood Credit Union has been fantastic to work with. Hes professional, always keeping me informed about the latest promotions and opportunities at the credit union. Wayne goes above and beyond by encouraging friends and family to join the credit union and take advantage of amazing loan promotions.

  • Review 30 (2024-06-14 - Rating: 5)

    Lori Gaines was incredible. She walk me through the whole loan process while i was at dinner with my grandson. Thank you so much for being so patient. Thank you for outstanding service beginning to end. Not passing me around. 5 stars

  • Review 31 (2024-07-05 - Rating: 5)

    Jessica Medina-Rodriguez:I’m really grateful for the help Jessica provided. My brother passed away 2 months ago and life kept throwing me curve balls to deal with. I Uber for a month and I finally got a car with the help from Jessica’s. Later that day the car key fob wasn’t working. I called the dealership and reported the issue; they said it might be a battery issue.I went to the dealership the next day. They told me I couldn’t drive it due to mechanical and other issues. They tried switching me to a different car with a higher price and A.P.R. Jessica gave me a better deal and fought for me. She even stayed past 5pm which is her closing time to settle the car issue . Thanks to Jessica, I am now driving brand new 2024 Nissan Sentra

  • Review 32 (2024-06-11 - Rating: 5)

    What a great experience we have had with neighborhood credit union. Lori gains has handled all out accounts for the past few years and she is excellent!! Highly recommend banking with them both !!

  • Review 33 (2024-08-22 - Rating: 5)

    Stephanie Parra is an amazing agent! She recently Updated me on their current CD promotions and made me feel very secure in my next decision with the Credit Union.

  • Review 34 (2024-08-15 - Rating: 5)

    I definitely recommend NCC! Was looking around to lower my payments and they did a fantastic job assisting with getting that loan.Andrea Sewell is very accommodating and helpful!

  • Review 35 (2024-06-20 - Rating: 5)

    I want to recognize Priscilla Trevino. I was in a panic regarding a complex issue and was getting frustrated from being transferred from person to person until I was finally connected to Priscilla. She took the time to ask questions to ensure she took the appropriate steps to help resolve. She was knowledgeable, professional and went out of her way to even resolve by the end of the day.Thank you Priscilla for your outstanding service.

  • Review 36 (2024-08-15 - Rating: 5)

    Andrea Sewell is very accommodating and helpful, she helped us with obtaining a loan. That in helped us with lower our payments. Definitely recommend!!!

  • Review 37 (2024-06-26 - Rating: 5)

    Where to even begin? Marco Hinojosa is knowledgeable, prompt, and professional. I started my relationship with him and NCU a couple of years ago, and I always seem to go back! He takes care of my needs, educates me while doing so, to ensure I am getting the most benefit and has allowed me to reach financial goals. I have been able to grow my credit score with their savings program, which taught me how to save and budget. I was able to recommend him to a loved one and helped them with refinancing and saving, and I was able to purchase a brand new vehicle with a competitive interest rate! As for the cherry on top, I have been able to save more with NCU generous incentives!! I can’t help but tell everyone about Marco and NCU, he is a great person to have as a contact for your financial needs and makes the process seamless every time!

  • Review 38 (2024-08-12 - Rating: 5)

    Ms Gaines was so helpful! She found a way to work with me in a complex situation. She was friendly, professional, and stay in contact! I couldn’t ask for a better experience!

  • Review 39 (2024-07-24 - Rating: 5)

    Lori Gaines was a consummate professional and helped me so much with my auto loan. Knew her business well I would highly recommend. Tony S.

  • Review 40 (2024-06-13 - Rating: 5)

    I just wanted to say how great my experience has been because Stephanie, I think Esparza is her last name, has been amazing! She’s always so friendly and willing to help. I have been with you for probably 10 years now and she is my favorite!

  • Review 41 (2024-05-03 - Rating: 5)

    The service at this NCU is INCREDIBLE. They are so helpful and friendly. They don’t treat you special bc you have a lot of money(bc I don’t, but I still feel special) Mr. Luis is at this location and he is amazing! He is a living example of going above and beyond. Have you ever had your bank call you to help you AFTER banking hours to help you?? Me either- at least, not until NCU. This is a phenomenal bank. Don’t just shop local- BANK local too.

  • Review 42 (2024-06-14 - Rating: 5)

    Angelica Lipcamon is the reason I joined NCU 6 years ago and she is the best at what she does. She is extremely knowledgeable, detailed oriented, and professional when working with members. She always knows how to help me or who to connect me with to solve an issue. She needs a raise for everything she does for NCU!

  • Review 43 (2024-06-06 - Rating: 5)

    I would like to thank Eric for his expedient workmanship. When I went into NCU to get several transactions done, I realized my phone was left in the Uber. He was able to get the phone back for me within 30 mins and while working on my transactions. Eric needs a raise for his diligent and multitasking professionalism.

  • Review 44 (2024-06-07 - Rating: 5)

    Ashley Daniels was sooo professional and nice she really explain in detail both my savings and checking so I can get better interest rates. And took the time out to replace my debit card in less than 5 minutes. I will be back.

  • Review 45 (2024-06-05 - Rating: 5)

    While going to different dealerships to shop for a car I was referred by Martine Walker an employee at Neighborhood and the rest was history easy to work with, responsible, great service and most importantly fast. I highly recommend!

  • Review 46 (2024-06-26 - Rating: 5)

    I am a member at Neighborhood CU and was able to speak with Daris Hays there at the credit union. Daris was able to give me answers to my questions which was a great help. I have been very pleased with my membership there and appreciative the friendly service.

  • Review 47 (2024-06-07 - Rating: 5)

    I came back to request a loan once again and especifically requested Basi Phuyal. Neighborhood Credit Union and every single financial institution would do much better if they had loan officers of Basi Phuyal’s caliber! Super professional, courteous and here is one wonderful gesture……She returns phone calls and on top of that on a timely manner!!! What a concept right? Thank you Basi for being a top notch lady!!

  • Review 48 (2024-04-08 - Rating: 5)

    Seth and Crystal were very nice and professional in helping me with matters of my debit card. I guess people like those two is why I have been a member for so long. Thanks for the great service.

  • Review 49 (2024-06-08 - Rating: 5)

    Basilia Phuyal Has been helping my wife and I for years. As a direct result of her efforts towards her customers, we have referred multiple friends and family to NCU. They have also have had an amazing experience. We can’t thank Basilia Phuyal for taking a down to earth and caring approach to helping us with our banking needs.

  • Review 50 (2024-06-11 - Rating: 5)

    Lori Gaines is amazing, she’s helped us with several different loans and she’s always a call away! We trust her and refer her to all of our friends and family!

  • Review 51 (2024-06-13 - Rating: 5)

    NCU is a great place to bank. Lori Gaines always comes through for me when I need a loan. She is always so helpful and fast.

  • Review 52 (2024-06-06 - Rating: 5)

    I have a account with the credit union and DD Boschert has been the best help ever. She is super nice and always has the right answer and whenever she doesnt she knows just who to contact to get the right one.

  • Review 53 (2024-06-04 - Rating: 5)

    Started my membership a couple of years ago. Transferring money between my other financial institution to NCU was easy. I use it for savings. A big shoutout to Jaymie Garcia for recommending NCU.

  • Review 54 (2024-12-31 - Rating: 5)

    Griselda is as good as they come. A Beautiful human quality and as Professional as there is.

  • Review 55 (2024-06-06 - Rating: 5)

    Jennifer Davalos has always assisted with any of my debit card issues promptly. 10/10, will always recommend neighborhood credit union to family and friends.

  • Review 56 (2024-06-10 - Rating: 5)

    Luis Arreola and his staff made both of our lending experiences simple. It was Luis’s follow up and attention to our needs that makes us feel like part of the Neighborhood..

  • Review 57 (2024-06-27 - Rating: 5)

    Gema was able to quickly and efficiently assist with my issue by escalating it to the appropriate department. She was professional by providing clear and effective communication, also super sweet. Thank you so much Gema!!!

  • Review 58 (2024-06-11 - Rating: 5)

    Lori was so efficient and helpful throughout the process! She genuinely cares about her clients and has their best interest in mind.

  • Review 59 (2024-06-04 - Rating: 5)

    Elena (Montfort location) gave me excellent customer service and addressed all of my inquiries about the optional items and warranties, as well as how to refinance my truck.

  • Review 60 (2022-12-24 - Rating: 5)

    I joined this credit union a year ago and have had nothing but consistency with no issues. DD Boschert handled both of my loans with excellence. She cares and very efficient in what she does. I have already referred a family member to this credit union!!

  • Review 61 (2022-11-10 - Rating: 5)

    Frank Romero in the car sales finance department aided us with our new truck purchase. He was most helpful with facts about purchasing a new vehicle, and was there every step of the way. Ive never had a bad experience with NCU. Thank you!!

  • Review 62 (2021-03-08 - Rating: 5)

    I absolutely love this Credit Union. Coming from a place of being irresponsible and young and messed up my credit, I couldn’t get a checking account. I was able to join Neighborhood Credit Union and get the second chance checking account and was able to transition to a regular account after a year. Always excellent customer service and when I have an issue which is rare they are always able to assist me. I am a member for life.

  • Review 63 (2023-12-11 - Rating: 5)

    We greatly appreciate & thank Mr Luis Arreola of NCU, Dallas.He is extremely supportive, knowledgeable, professional, respectful & responsive !For more than a decade, we’ve interacted with Mr. Arreola and every single time he has exceeded our expectations with Best Quality Service, commitment & communication skills.Thx NCU for Mr Arreola!

  • Review 64 (2021-04-22 - Rating: 5)

    I worked with Arlena & Veronica for my car loan...I didnt have to move a finger! They made the phone calls to the dealership, negotiated the price on my car and my new vehicle is in the driveway! The service was so great that now my husband is working with them to get his new car. If you want great customer service and a stress free loan process then I suggest you request Arlena Johnson & Veronica Lee from NCU! I am one happy customer!!!

  • Review 65 (2024-08-05 - Rating: 5)

    Had questions about my new loan at neighborhood and somehow got to Jennifer Freedies line. She was able to answer all my questions and was so kind!

  • Review 66 (2021-07-07 - Rating: 5)

    Arlena made my car buying experience so smooth. I really had a sense of protection and peace of mind working with Arlena, she walked me through the process from start to finish and I am now in a car I could have never imagined I be in! Don’t choose any other bank to finance your next car through! I would also like to thank Frank and Dede for all the work they put in as well. Thank you!!

  • Review 67 (2024-08-23 - Rating: 5)

    Monica in member services was great! Helped me with my account real fast

  • Review 68 (2024-07-02 - Rating: 5)

    Martha Rojas was professional and helpful when she helped me set up my account here. I have have no issues with this bank ever since!

  • Review 69 (2024-06-11 - Rating: 5)

    Ms. Faith Flowers was wonderful, I had an extenuating circumstance that needed special attention and she took care of me quickly and respectfully and even did the due diligence of contacting me afterwards to let me know it was taken care of 🙏🏻

  • Review 70 (2024-06-13 - Rating: 5)

    Lori Gaines with Neighborhood Credit Union always comes through when I need help. Honestly, NCU is amazing!

  • Review 71 (2024-08-27 - Rating: 4)

    Im a credit union customer, everyone there treats you like family!Mrs.Kristena youre the best!Thank you all..

  • Review 72 (2024-06-11 - Rating: 5)

    We have always gone to Lauren for all of our loan needs and she always takes care of us. We love NCU!

  • Review 73 (2022-08-17 - Rating: 5)

    Contrary to some of the other reviews - I am here to report an example of excellent service from Natalie, in Customer Service. I had a few issues that needed to be resolved; Natalie was patient and courteous. She ensured that she understood my needs, then she contacted IT to confirm how to resolve the matter(s) and walked me through each step until all were completely resolved. I could not be more satisfied with the service that I received today from Natalie. #membersince2013. DG 8/17/22

  • Review 74 (2024-06-13 - Rating: 5)

    Lori Gaines. The BEST hands down! Handled our loans with such ease! I’ll never use anyone else!

  • Review 75 (2024-07-02 - Rating: 5)

    I have been with NCU for a while and have always had a great experience! Especially with Martha Rojas. Very helpful!

  • Review 76 (2021-03-23 - Rating: 5)

    Luis Arreola and his team has been an exceptional team. They have always provided courteous outstanding customer service As a 35 year member, its always a please to be a part of a Credit Union that take care of of its customers.Happy Client for life!Gary!

  • Review 77 (2020-09-02 - Rating: 5)

    I gotta give it to Arlena and Frank! Arlena assisting me with the dealership and finding the car I’ve been looking for. She went ABOVE AND BEYOND when she didn’t have to!. Had the car transferred and help for me until the transaction was ready! Frank also went above and beyond by getting me the best deal possible! Also explaining to and breaking down the numbers. Made the whole auto loan process a breeze! Working things out with the underwriters. If y’all are in the market for a new or used car... maybe even refinancing your vehicle.. they’ll make it happen!!

  • Review 78 (2024-06-11 - Rating: 5)

    Lori Gaines is the BEST, she’s helped us with several different loans and she’s very knowledgeable and informative, it’s a seamless process every time.

  • Review 79 (2023-03-01 - Rating: 5)

    Christina and Micah are always so pleasant and know your name when you come in. Christina has gone above and beyond to be helpful. I also love the new ATM that lets you do all transactions that can be done inside.

  • Review 80 (2021-02-11 - Rating: 5)

    As someone who’s been with NCU for quite some time, it’s nice to see familiar faces whenever I do have the chance for a in person visit. Elena and Louie are always so courteous and kind, it’s hard to stay in a bad mood when they get the opportunity to help you! My visit was quick and friendly, which I greatly appreciate, especially in this “new normal” world COVID has caused us to adapt to. It’s nice to know that these small interactions I have with them from time to time are always consistently friendly and sincere.

  • Review 81 (2024-07-12 - Rating: 5)

    Olivia Longoria is friendly and very knowledgeable answered all my questions that I had on a home equity loan.

  • Review 82 (2021-07-28 - Rating: 4)

    I recently met and worked with the new Branch Mgr. (Rebecca) at the Campbell Rd. location....she was awesome! Pleasant, most helpful, and very professional. This branch would warrant SIX stars if the grading system would allow. However, one major gripe totally unrelated to the Branch and directed at Top Management is directly responsible for my overall rating. Not everyone wants to converse with robot Nick nor listen to him type on his fake keyboard at the beginning of the new automated message....and not everyone enjoys chatting with someone on line. The last (3) times I have called the only Customer Assistance number available, the wait time has been between 30 - 45 minutes to reach a live assistant.....COVID may have been a legit excuse for this months ago, but not now. These hold times are very unprofessional, as is trying to force people into conversing with Nick....quit trying to be cute, and just do whatever it takes to rectify this situation.

  • Review 83 (2021-04-22 - Rating: 5)

    I must say that this was the most seamless buying experience in all of my 47 years. With the assistance, knowledge, diligence and extreme concern for the customer, Arlena Johnson, Auto Buying ExpertVeronica Lee, Loan Officer were simply AMAZING!Promotions are very much at hand for these two!I went from loan approval to a fluid negotiation of terms by Arleana and Veronica to provide the best possible outcome for my new car purchase, to loan check in hand and vehicle pickup within a few hours. UNVELIEVABLE!Not only did we purchase one luxury unit, we bought two using MYNCU!!!Thank you so much and will definitely refer you both out in the near future.Regards,Dr. Ifeanyi Ufondu

  • Review 84 (2020-03-02 - Rating: 5)

    On Thursday 2/27, Elena Longoria in the main office assisted me in resetting my on-line banking account. When I told her I was consideringmoving my money in the Prize Savings Account to another institutiondue to low interest rates, she suggested I keep the money in theNeighborhood CU, and transfer most of it to the High Yield Savings ata very good rate. That was a good idea, and I did that! I appreciate theadvice and good service! Thanks!Rich CrabtreeGarland, TX

  • Review 85 (2024-07-02 - Rating: 5)

    Every process/transaction has been smooth sailing with NCU. Thanks for the referral, Martha Rojas!

  • Review 86 (2024-08-28 - Rating: 5)

    Marco made the process easy & smooth guided me in the right direction answered any and all questions i had couldnt have asked for better help. Thank you

  • Review 87 (2017-05-16 - Rating: 5)

    I was referred to Neighborhood Credit Union by a friend. The service i have received since joining Neighborhood Credit Union up to this present moment has been absolutely the best. Ms.Cohen (Loan officer) has been a great help to me in making sure i get the loan i needed.

  • Review 88 (2016-05-23 - Rating: 5)

    Great place to bank! I get 2.5% interest on my Kasasa checking account, they rebate any ATM fees and have excellent customer service. I also got a great deal so I refinanced my car through them. I highly recommend Neighborhood Credit Union.

  • Review 89 (2020-12-26 - Rating: 5)

    NCU has good CD interest rates for today’s low markets, convenient locations, and great hours. When I needed help opening an account, Luis Arreola made things so easy for me. He had all the paperwork ready to go, was professional, organized, thorough, and gracious, and everything was taken care of easily within minutes. NCU is extremely Covid conscious and even has a drive thru where you can speak to a representative via a camera. I have since opened more CDs there and am extremely pleased with this new banking relationship.-Sandra P.

  • Review 90 (2021-07-02 - Rating: 5)

    Eric @ the N. Dallas Branch on Monfort was so accommodating & extremely. We were trying to reach our auto loan rep & phone lines were not working, we came to his location and he helped w/o hesitation. Kiddos to Eric.

  • Review 91 (2024-11-26 - Rating: 5)

    Awesome service efficient, respectful, and informational. Thank you Mrs Ashley,

  • Review 92 (2020-06-09 - Rating: 5)

    Frank was so helpful with my car experience. He and Arlena made my first car buying experience a DREAM!! I got approved on Tuesday and bought my first car on Saturday! So quick and easy.

  • Review 93 (2018-02-07 - Rating: 5)

    Mrs. Smith ,Just wanted to thank you for you help in helping me resolve my issues on yesterday. I appreciate your professionalism, persona, and devotion in ensuring that the needs of customers like myself are meet . Neighborhood CU is a better place because of people like you.Sincerely,David BrownNCU member

  • Review 94 (2024-06-27 - Rating: 5)

    Gayle is a true professional, and she is the reason we opened accounts at Neighborhood Credit Union.

  • Review 95 (2018-06-07 - Rating: 5)

    I opened an account today at this location. I liked the friendly atmosphere and knowledgable staff. I didnt wait long to be helped. The account manager explained all the terms and conditions very well. I highly recommend this branch to anyone that is fed up with the big banks.

  • Review 96 (2014-10-03 - Rating: 5)

    Ive been a member since the 80s. Excellent customer service. Conveniently located. My only criticism is that there should be more ATMs strategically placed (stores, malls,...). But I find them to be very pleasant and easy to work with. Very personable.

  • Review 97 (2021-06-08 - Rating: 5)

    I worked with Marco Hinojosa for my car loan. He is very kind and knowledgeable. He made the whole process so easy and fast.

  • Review 98 (2021-03-17 - Rating: 5)

    The Team at Neighborhood Credit Union Montfort are amazing and always provide premium service. My wife and I have been banking there for 25 yrs.

  • Review 99 (2021-06-09 - Rating: 5)

    They are always professional and very nice any time Ive been they always are fast in transactions when I used to go in person they would always be nice courteous and professional to me. Now I do drive-through only to do my car payments and they still are extra nice .

  • Review 100 (2021-10-07 - Rating: 5)

    This is the best Credit Union with the best staff. They take care of their members. Arlena and Veronica were excellent.

  • Review 101 (2019-11-30 - Rating: 5)

    Elena Longoria and the staff made it super easy to get a car loan. Did everything over the phone then came in to a branch and was in and out in minutes.

  • Review 102 (2024-07-04 - Rating: 5)

    Sandy Youngblood was very friendly and answered all my question when I called the CU.

  • Review 103 (2017-03-21 - Rating: 5)

    Great place. I felt like I was at home. Got a debit card same day. Got more information on the accounts I was interested in. The very nice lady that helped me didnt mind repeating the information I needed.

  • Review 104 (2021-07-06 - Rating: 5)

    I have been a member for 30 years. Their customer service goes above and beyond. Blanca helped me today and was so very polite and professional.

  • Review 105 (2024-07-03 - Rating: 5)

    Sandy was very helpful and answered all my CU questions.

  • Review 106 (2024-07-05 - Rating: 5)

    Crystal was a great help I would give her a 10 !!!

  • Review 107 (2024-08-16 - Rating: 5)

    Basi answered all of my questions. She is a true professional

  • Review 108 (2020-02-28 - Rating: 5)

    The service here is excelent. Jennifer always does a great job at taking care of my needs. Love the North Dallas team

  • Review 109 (2017-12-27 - Rating: 5)

    Had problems syncing my account to my new phone, banker unlocked my account, help me step by step, answered all my questions, overall was nice experience. Glad this is my bank.

  • Review 110 (2023-02-21 - Rating: 5)

    Georgia was easy to work with and very professional. Looking forward to banking with them.

  • Review 111 (2024-08-23 - Rating: 5)

    Thank you to Monica for helping me so much !

  • Review 112 (2020-12-01 - Rating: 5)

    The best experience that I have ever had at a banking institution.My teller was very polite and professional.I recommend NCU to anyone .

  • Review 113 (2024-06-11 - Rating: 5)

    Can’t say enough about how helpful Lori Gaines has been.

  • Review 114 (2024-07-02 - Rating: 5)

    These people are awesome, especially Tina!

  • Review 115 (2020-12-22 - Rating: 5)

    I participate in shared branching and I appreciate the service the girls always give me!

  • Review 116 (2024-07-02 - Rating: 5)

    Martha Rojas has been EXCELLENT!!!

  • Review 117 (2019-11-20 - Rating: 5)

    The staff is very friendly and accommodating. They usually remember us and are very sincere when assisting you.

  • Review 118 (2024-06-13 - Rating: 5)

    Crystal was amazing and extremely helpful!!

  • Review 119 (2020-11-25 - Rating: 5)

    Blanca gave the great service Ive come to know from the Monfort location.

  • Review 120 (2020-03-05 - Rating: 5)

    Great experience. Elena was very helpful and everything went very smoothly.

  • Review 121 (2021-07-16 - Rating: 5)

    Eric was GREAT! Helped open a account very fast. Thank you

  • Review 122 (2020-12-22 - Rating: 5)

    Great environment and team! Were very helpful with my needs.

  • Review 123 (2020-04-09 - Rating: 5)

    This place has always treated me more than fair and really helped me today! Thank You NCU!!!

  • Review 124 (2022-07-14 - Rating: 5)

    Great personal experience to advance my financial situation! Thanks for your help!

  • Review 125 (2023-02-20 - Rating: 5)

    Eric was really friendly and helpful.

  • Review 126 (2022-11-16 - Rating: 5)

    Gisele Was nice, and very informative.

  • Review 127 (2021-02-26 - Rating: 5)

    Good institution and Blanca is always a great help.

  • Review 128 (2024-06-06 - Rating: 5)

    Faith, was very helpful!

  • Review 129 (2021-03-08 - Rating: 5)

    Blancahas excellent customer service

  • Review 130 (2022-08-16 - Rating: 5)

    Thank you for the great service.

  • Review 131 (2018-12-09 - Rating: 5)

    Great service and awesome staff.

  • Review 132 (2019-02-06 - Rating: 5)

    Welcoming and very professional team.

  • Review 133 (2024-05-29 - Rating: 5)

    Love this bank

  • Review 134 (2021-02-26 - Rating: 5)

    Fantastic

  • Review 135 (2020-02-27 - Rating: 5)

    Luis was great

  • Review 136 (2025-03-03 - Rating: 5)

    Lori was very kind, informed, and efficient when handling my loan. Im new to this credit union and the wealth of knowledge and customer service is un matched. Lifelong member!

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