Navy Federal Credit Union in Houston

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

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Comments

Review 1 (2025-02-14 - Rating: 5)
Came into the bank this morning for a transaction, Ayele was my banker, she was very sweet and also informed me about the high yield savings account offered by NFCU and the 10months COD special going on right now… Appreciate people like her.

Review 2 (2025-01-25 - Rating: 5)
I joined the Navy Federal Credit Union through my Father (Retired) and Brother (Active) both being Air Force Veterans. I can already see a difference at Navy FCU compared to a regular civilian bank. Being a Credit Union member makes you feel youre more vested in the business and not just a customer. They have a huge selection of Checking, Savings, Money Market, IRAs and CD accounts.Interest rates can vary weekly and fluctuate with the economy. In comparison, my banks interest rate dont even come close to the rates at Navy FCU. There are the normal fees like a bank, but many can be avoided by choosing the right account type from the options available that is best for you.The bank representatives are knowledgeable and friendly and can easily answer all your questions. There were ample associates and there was little or no waiting for assistance. I like the fact the representative said its not their goal to charge members a bunch of fees.I plan to close my account at my old bank Ive had forever because they started charging $2 for a check register when you re-order checks when they have always been free. They are trying to lose customers, uh... I mean charge fees whenever possible.They print debit cards on site so instead of using a temporary or waiting for a card, you get the actual card. They also can print 20 checks to get you started with your name on it (w/o your address or phone) for free. Navy FCU also has checkbook covers and registers if you need one.They have online banking and bill pay and all the things that banks offer. After 30 days of membership, you can qualify to use digital deposits.There are only two negatives and neither is a deal breaker for me. The first is there is no drive thru but they do have a walk up ATM and an ATM network to use at other locations. The other negative is the limited location, but with online banking that is not that big of a deal. The benefits far out way the negatives.

Review 3 (2024-03-01 - Rating: 5)
I LOVE this location and the staff. The Fort Worth location always are kind, friendly and have great energy every time I visited. They count your money to you not matter how big or small (I think it’s individual preference), go above and beyond to see if anything else is needed.I visited the location in Arlington and the staff I encountered didn’t seem friendly. The Arlington staff off the highway should take notes. Idk if it’s because of the area and the clientele they serve which causes the teller staff to be off putting but I will continue to visit the Fort Wort- Watauga/Keller location by any means necessary.

Review 4 (2023-11-25 - Rating: 5)
Wanted a bank with real physical branches. Theyre pretty good at addressing long lines/waits when they happen, but its usually not too busy. Quick friendly service. No drive through, theres a walk-up atm outside. Easy to get in and out of parking lot, theres a traffic light

Review 5 (2022-12-18 - Rating: 5)
I have to say banking with Navy Federal has been the best by far to bank with. From the moment you walk in they always great you and offer help, to the bankers themselves are always smiling and very helpful. And as you leave they acknowledge you as well, thanking you and Have a great day! For me I love this and it truly makes a difference. Navy federal on 8424 Lakewood Hill, Fort Worth y’all are awesome.

Review 6 (2016-08-13 - Rating: 5)
I love my Navy Federal Credit Union!! This new branch looks great on the inside. Staff was very friendly, and we were seen right away. Amelie Roland was awesome, and very knowledgeable!!

Review 7 (2016-12-30 - Rating: 5)
I love my Navy Federal Credit Union!!! I cant say enough good things! Employees are super nice and always helpful. Questions are answered with a smile! I recommend NFCU to my family and friends

Review 8 (2021-01-17 - Rating: 5)
Vets ! Check this Federal Navy Credit Union out. Better than a bank, where Vets connect with active duty family members.Also, as a member a NFCU plus is being a member of the Co-Op which means any ATM withe the Co-Op triangle logo on it has NO service fees when used with a FVCU credit or debit card. Use the app to find such an ATM. Mist 7/11 ATMs comply !Cherokee 🏹 Mike

Review 9 (2018-05-19 - Rating: 5)
Hannah and Laura from Collections made it be worth it for me to be a PROUD memeber of NFCU! They were awesome and definitely value what the customers think and feel and are willing to go out of their way to help.

Review 10 (2018-08-31 - Rating: 5)
The best bank in the world so far.. they help all time and they have the best customers services for all u need also i am super satisfied while i open the account 4 yrs ago god bless yall..Ash edan

Review 11 (2023-09-22 - Rating: 4)
Very good bank. Always very helpful and people who work there are always very sweet

Review 12 (2020-03-13 - Rating: 5)
Courteous, Informative, never a long wait. Offer many banking options. Have enjoyed their services for over 30 years... several locations.

Review 13 (2018-01-26 - Rating: 5)
Fast service, polite staff (shout out to IRENE!) and I loved the modern decor and kids tables.A Navy Federal like no other Ive visited!

Review 14 (2019-10-31 - Rating: 5)
Staff always friendly, so helpful, very professional. Cant say enough good about branch I use.

Review 15 (2024-07-08 - Rating: 5)
A member since 1987 and still going strong!!!

Review 16 (2022-06-14 - Rating: 5)
Ayele is the best rep at this branch! Everyone is great as well! I love this branch!

Review 17 (2022-07-14 - Rating: 5)
Ive been with Navy Federal Credit Union for more than 30 years.AWESOME

Review 18 (2022-03-07 - Rating: 5)
Navy texted and called immediately when fraud was done on my card by “steam games” for $70!

Review 19 (2018-10-02 - Rating: 5)
Kiesha was absolutely awesome. Helped me quickly and answered all of my questions.

Review 20 (2023-05-11 - Rating: 5)
Favorite place to bankGreat knowledgeable,efficient and courteous staff.

Review 21 (2022-03-23 - Rating: 5)
Excellent banking, great customer service awesome rates on everything.

Review 22 (2020-02-03 - Rating: 5)
Awesome staff that is very knowledgeable and fun. They enjoy their job and helping others.

Review 23 (2017-07-24 - Rating: 5)
Great credit union. Very customer focused. Always great service

Review 24 (2016-11-11 - Rating: 5)
Love this bank, always very attentive and living in Justin this new location is awesome.

Review 25 (2022-08-30 - Rating: 4)
The great navy federal credit Union is just hard sometimes for them to answer the phone..

Review 26 (2021-03-10 - Rating: 5)
Clairebelle (believe that was her name) was super polite and helpful!

Review 27 (2021-10-25 - Rating: 5)
Michea was a big help! Great customer service.

Review 28 (2022-12-30 - Rating: 5)
I love this location! Awesome service!

Review 29 (2019-02-20 - Rating: 5)
Love this branch. The staff is amazing ❤️

Review 30 (2020-03-17 - Rating: 5)
I have been with them for 30 years I will not go anywhere else!!

Review 31 (2017-11-13 - Rating: 5)
Great Service, Love the Staff very Friendly.

Review 32 (2020-01-29 - Rating: 5)
Awesome employee always clean and friendly

Review 33 (2019-07-06 - Rating: 5)
Very professional staff,friendly,helpful.

Review 34 (2020-02-29 - Rating: 5)
Happy to be a member of this credit Union

Review 35 (2020-01-31 - Rating: 5)
Always 5 star

Review 36 (2022-05-28 - Rating: 5)
Great service

Review 37 (2022-06-02 - Rating: 5)
Friendly staff

Navy Federal Credit Union

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