Navy Federal Credit Union

Located in Houston, Texas

Address: 845 W Stacy Rd, Allen, TX 75013, United States

Phone: +1 888-842-6328

Rating: 3.8

Review 1 (2024-09-05 - Rating: 5)
I have had issues with my local postman, so I didnt get my card as it was returned because it was destroyed in transit. I didnt want to wait for a new card, so I drove the forty miles down to Allen which Im glad I did.I got Michelle to assist me with a new card. It didnt take but a few minutes to complete the process; furthermore, Michelle was able to update my account to reflex benefits I was unaware I qualified for.The building, while on the smaller side, was kept in a pristine state. I have been banking with Navy Federal for twenty years now (ugh...where has the time gone?), and with the standards I experienced, I dont see myself changing banks anytime soon. Thank you for pleasant experience.

Review 2 (2024-11-20 - Rating: 5)
Kate m. is fantastic she helped me get everything lined up and fixed after a very stressful day and much confusion on my part I’m pregnant stressed out and alone she made it all a breeze very sweet and cheerful

Review 3 (2024-05-24 - Rating: 5)
I want to say that i love going to this branch. Representative Flor is amazing and so kind. She has helped me multiple times with wires. Thank you for the amazing customer service. Please promote!

Review 4 (2022-09-02 - Rating: 5)
I normally do my banking with Navy Federal at their The Colony location which I have dealt with uncaring unprofessional employees.I have recently moved to Frisco and went into the Allen location for the first time on today. Completely a breath of fresh air compared to the Colony location. I had the pleasure of being assisted by Flor. I found her to be highly kind and professional. She had a vast knowledge of theproduct and services and made me feel valued and appreciated. Nicely done!✔️ Flor! All of my Navy Federal banking will be done at this location because of you and your wonderful customer service! 😉😊Fri

Review 5 (2023-05-17 - Rating: 5)
Stopped in this afternoon for notary service and Kayla promptly greeted us with a friendly smile and eagerly notarized our documents with no waiting. She was professional, helpful, and fast. Every time I visit this location, I’m never disappointed and the service is always 5 star.

Review 6 (2023-05-20 - Rating: 5)
Boy, talk about crazy timing. First the hail. Try to log into my banking and I was locked out. I called and Navy Federal was saying they couldn’t give me any information over the phone, and I must go to the branch. I am truly frustrated, but I go to the branch, and sure enough someone had come in with a fake ID, with all my correct information, trying to gain access to my account. They noticed the picture didn’t look like me, so they locked all my accounts. Sometimes an inconvenient situation is designed to help you. Thanks Navy Federal for going beyond and stopping a thief.

Review 7 (2023-11-26 - Rating: 5)
Navy Federal Credit Union got my attention at no fees. Ive been wanting to become a member since 7yrs ago Ive missed out on alot Im seeing the reviews and listening to how they operate I believe this will be rhe best ever.

Review 8 (2024-11-12 - Rating: 5)
Ive been a member of NFCU since about 1980 and still am a member .

Review 9 (2024-10-28 - Rating: 4)
The service people are always kind attentive and professional

Review 10 (2022-10-29 - Rating: 5)
I want to acknowledge the amazing service provided by Flor and Diana. Actually, since the door opened I was welcomed and supported. I appreciate the professional and kind attention I received.

Review 11 (2021-11-17 - Rating: 5)
Such amazing and professional staff! I came in right before they closed due to traffic and they didn’t rush anything one bit! Still was treated as if I am valued. Thank you Navy Federal!

Review 12 (2021-03-05 - Rating: 5)
Ashley is a treasure! She has great customer service and always finds an answer to my questions. Always a pleasant experience when doing business with her.😄

Review 13 (2022-08-24 - Rating: 5)
Always friendly and when we wanted to refinance our truck they got us a great rate with lower notes.

Review 14 (2021-06-30 - Rating: 5)
I was going through a very bad experience and when I tell you the branch manager Matella stepped RIGHT in and owed the situation from start to finish I was to the point of closing everything CC CDs bank accounts THANK YOU FOR AN AMAZING EXPERIENCE