Navy Federal Credit Union

Photo of Navy Federal Credit Union

Located in Houston, Texas

Address: 24655 Katy Fwy, Katy, TX 77494, United States

Phone: +1 888-842-6328

Rating: 3.6

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Bank
  • Business banking service
  • Financial institution
  • Investment service
  • Loan agency
  • Mortgage broker
  • Credit union
  • Savings bank

Photos

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Comments

  • Review 1 (2021-06-10 - Rating: 5)

    Wonderful bank. We have been with them for 7 years and my wife even longer. They serve active military, retired military and their families. They have competitive loan rates, IRAs, and much more. We have never had a problem with Navy Federal. We love them! We recommend them to you!!!

  • Review 2 (2025-01-03 - Rating: 5)

    Lisa was such a kind spirit & so helpful today! I appreciate her making my transaction a smooth process.

  • Review 3 (2018-09-07 - Rating: 5)

    Had a great experience at this bank. Breath of fresh air, compared to other banks, like wells fargo. Good staff, great service, friendly atmosphere. I like coming here for services.

  • Review 4 (2023-03-14 - Rating: 5)

    I just want to tell you Kevin in customer service did a excellent job negotiating the best deal for our car purchase. He went above and beyond, when we thought we had a good deal. He made a call and found us an even lower percentage rate. I just want to say thank you for looking out for our family. Have a blessed year! We were approved and thankful to have had him on our team.

  • Review 5 (2024-07-29 - Rating: 5)

    I came here several times, and was served by Kevin. He is very professional. He understands what we need and makes everything clear. Very good!

  • Review 6 (2022-12-09 - Rating: 5)

    Absolutely amazing. Shoutout to Jermaal for going above and beyond helping my husband and I get through a very confusing process. He was so polite, hard working, and just amazing. After working with him we are switching all of our banking accounts to Navy Federal,

  • Review 7 (2018-12-20 - Rating: 5)

    Great service at this Navy FCU location. Needed to visit a branch while on leave from Germany ( No NFCU branches there) to take care of some account management and Phil took care of everything right from his desk. Really like the layout which is way different than a traditional credit union branch office.

  • Review 8 (2022-10-08 - Rating: 5)

    Join the military to bank with them, marry a vet or serviceman/woman... you will not regret the level care given to soldiers and their families that deserve this high level treatment. We Closed all other bank accounts to bank primary with NFCU..No one compares to this credit union.The best, the drip.. oooooorah!

  • Review 9 (2022-01-21 - Rating: 4)

    I totally can’t understand the rationale or logic that navy federal uses the Meyerland branch has one ATM and there’s usually maybe one teller working this branch has three tellers two ATMs and there’s someone sitting in every cubicle is there something going on here that is based on the geographical area or the racial make up of the area navy federal put two ATMs at all of your branches especially during Covid people have to use them. And a central location along energy corridor/Galleria west Hou location!

  • Review 10 (2020-05-30 - Rating: 5)

    Navy federal is a very good credit union and love this location here in Katy

  • Review 11 (2019-09-04 - Rating: 5)

    Had a great experience at this bank. Better service compared to others including Capital One. Good staff, great service, friendly atmosphere. Mr. Cuellar provided excellent service helping us opening a Certificate.

  • Review 12 (2019-12-14 - Rating: 5)

    Friendly and helpful staff. Glad to see more of these being built in local areas. Able to walk in and get a new debit card in less than 5 minutes.

  • Review 13 (2018-06-30 - Rating: 5)

    Friendly reps. Greeted as soon as you walk through the door. Awesome customer service still exists here. Valuable and competitive loan/credit options.

  • Review 14 (2021-07-28 - Rating: 5)

    Kayla was so helpful and kind in resetting account and explaining the process to us as we are not very tech savvy. Wonderful experience, thank you.

  • Review 15 (2023-02-14 - Rating: 5)

    Great 1st experience in a physical location. Friendly employees especially upon entering the building. Glad Im with them!

  • Review 16 (2023-04-11 - Rating: 4)

    The other tellers was great, unfortunately the front clerk with the long braids and glasses was rude and always is.

  • Review 17 (2023-07-12 - Rating: 5)

    I love this credit union. The people are friendly and you get great customers service.

  • Review 18 (2023-01-06 - Rating: 5)

    Luiz was very helpful to everyone at the same time! It was busy and he did that!!! Go there

  • Review 19 (2019-01-01 - Rating: 5)

    Great location. Happy they opened up more Navy Federals in the Houston area.

  • Review 20 (2020-10-29 - Rating: 5)

    If you are a US veteran you can join Navy Federal Credit Union or if you are active duty

  • Review 21 (2019-12-20 - Rating: 5)

    Im very pleased with the service Im glad to be a member.

  • Review 22 (2022-03-12 - Rating: 5)

    Very friendly customer service and is very convenient to get too.

  • Review 23 (2018-11-30 - Rating: 5)

    Fast friendly service! The Can Do you expect .

  • Review 24 (2024-04-17 - Rating: 5)

    Excellent attention from the staff

  • Review 25 (2024-01-28 - Rating: 5)

    Very good service

  • Review 26 (2022-04-27 - Rating: 5)

    Jermaal was very nice and helpful

  • Review 27 (2018-10-08 - Rating: 5)

    Friendly staff and pleasant atmosphere

  • Review 28 (2018-07-27 - Rating: 5)

    Great customer service!

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