Kelly Community Federal Credit Union

Located in Houston, Texas

Address: 2105 W Grande Blvd, Tyler, TX 75703, United States

Phone: +1 903-597-7291

Rating: 4.8

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-20 - Rating: 5)
Absolutely thrilled to share my experience with Erica Schoenradt at Kelly Community Credit! From the moment I reached out for assistance with my loan needs, Erica’s professionalism and kindness truly set her apart. She took the time to listen to my concerns and provided tailored solutions that made the process seamless.Her expertise and attention to detail gave me confidence every step of the way. Erica’s warm demeanor made what could have been a stressful experience feel like a breeze. I genuinely felt like a valued client, not just another transaction.If youre looking for someone who goes above and beyond, Erica is your go-to! I can’t thank her enough for her support and guidance. Highly recommend her services – she deserves every bit of this five-star review!

Review 2 (2025-02-28 - Rating: 5)
Chris Carlisle provided outstanding customer service! He was incredibly knowledgeable, patient, and went above and beyond to ensure we had all the information we needed. His professionalism and friendly attitude made the experience smooth and enjoyable. I truly appreciate his dedication to excellent service—highly recommend!

Review 3 (2024-12-30 - Rating: 5)
I cannot say enough great things about my experience! The loan process was incredibly speedy and efficient from start to finish. Erika went above and beyond to address all my needs, answering every question with clarity and professionalism. Her responsiveness and attention to detail were phenomenal, making what could have been a stressful process completely seamless. I’m genuinely impressed with how smooth everything was and highly recommend their services. Thank you for such an outstanding experience!

Review 4 (2025-02-19 - Rating: 5)
Ana is a very special lady with an exceptional skill. She is very professional and leaves nothing not understood, Kelly community is very lucky to have a person of her stature and also I will look forward to having her assist in any matter that may occur. Hopefully Kelly will see that and award her accordingly. Again very informed and smart.Thank You Ana.

Review 5 (2025-02-07 - Rating: 5)
Ana Chavez called with a fabulous offer to save me tons of money on a balance transfer credit card. No pressure, no hassle, and as always from Kelly Community top notch customer service!!! I have been a member for 40 years and they are fabulous! Thank you Ana for continuing this wonderful customer service!!

Review 6 (2024-12-26 - Rating: 5)
Erika has been such a big help from the day we opened our account. She’s went above and beyond helping us refinance some our current loans and even get some new stuff! Definitely happy with Makin the change to them from our previous credit union

Review 7 (2024-11-28 - Rating: 5)
Can’t say enough great things about Chris Carlile and Anna at the Kelly Credit Union. My debit card was compromised , not only did they take care of that in record time, they also had both of my vehicles refinanced at a much better rate saving me a ton of money and also reduced the term of the notes. They are both very helpful, expedient and was very patient with my multitude of questions. I would recommend them to anyone. I usually consider these tasks daunting but they made it so easy. 100% would recommend. See them for all of your banking needs. You won’t regret it!!

Review 8 (2025-02-03 - Rating: 5)
We appreciate the assistance and time that KCCU has provided to us as their long time customers for both home and auto loans! Ana provided prompt and thorough options for us and was able to map out what the customizations were. Truly a big help to consumers who shop for the best deal that is right for their needs.

Review 9 (2025-02-20 - Rating: 5)
So thankful for Chris Carlile and his outstanding knowledge of the financial world. He was able to lower my car payment and introduce me to the Money Market so my own money can make money! Win! Win!

Review 10 (2025-02-27 - Rating: 5)
Jacob Concha is the absolute BEST. He answered my never ending questions, explained my loan process to the fullest extent and promptly handled this for us in the most professional and kind manner. KCU has changed the game with banking.

Review 11 (2024-12-13 - Rating: 5)
Everyone at Kelly especially Ana Chavez made my refinancing process super simple and smooth! I felt taken care of and like they truly cared about me as a customer! Will happily do more business at Kelly in the future!

Review 12 (2024-10-12 - Rating: 5)
Gracie has been nothing short of amazing. Shes been there every step of the way with my refinancing, and I couldnt have done it without her. Gracie is phenomenal at what she does, and Chris offered wonderful advice and help as well. I am beyond grateful that our paths crossed, and I will definitely use them in the future for my financial needs.

Review 13 (2024-09-26 - Rating: 5)
John was very helpful, knowledgeable and attentive to my financial needs and goals. He asked questions about my current financial plan and suggested services that put me on the right track to maximize my savings long-term. I was able to establish multiple accounts for different goals and join the Kelly Community family in a single consultation. Im looking forward to enjoying the benefits of my membership with KCFCU. Thanks John!

Review 14 (2024-12-10 - Rating: 5)
Elisabeth is quite possibly the nicest person I have ever met. The world would be a better place if everybody was as nice and genuine as she. Top notch customer service.

Review 15 (2025-02-18 - Rating: 5)
Jacob Concha was so helpful today. He responded promptly and was very professional. I was so happy to have his assistance.

Review 16 (2024-12-20 - Rating: 5)
Erika Schoenradt is AMAZING! She was so helpful in making the auto loan work the way I needed it. I really appreciate everything she did!

Review 17 (2025-02-21 - Rating: 5)
OMG Ana Chavez was so great, she went above and beyond assisting me, she is the nicest I have ever dealt with. I will always do business with her!

Review 18 (2025-02-13 - Rating: 5)
Ana Chavez is one of a kind she is very patient knowledgeable. If she doesn’t know the answer she will find out overall one of the best loan officers I have ever worked with.

Review 19 (2025-01-16 - Rating: 5)
Jacob has given me an amazing introduction to this credit union. He thoroughly talked me through everything and I appreciate that. I already feel welcomed. Excited to be here.

Review 20 (2025-02-26 - Rating: 5)
Erica is a fantastic. She was very helpful throughout the whole process and couldn’t be more pleased with her service 10-10 recommend Erica.

Review 21 (2024-09-25 - Rating: 5)
The branch manager Chris did an exceptional job helping me and my wife open new accounts. The friendly service and information we received made the process very easy and the best I’ve ever received at a bank. I would highly recommend seeing Chris or anyone at this location for your needs.

Review 22 (2025-02-04 - Rating: 5)
Anna Chavez was very nice & professional. She calmed me down politely and made me smile. Highly recommend her.

Review 23 (2025-01-24 - Rating: 5)
Chris Carlile was awesome!!! He was very knowledgeable, personable, and courteous. He made my process smooth and stress free. Thanks again Chris!!

Review 24 (2024-09-23 - Rating: 5)
Big thanks to John helping out with getting me a really great deal on loan in these tough times that has allowed me to purchase my dream motorcycle. From the beginning days before did a loan, John helped answering financial questions I had to allow me make the best decision and worked with me as I kept changing the numbers @ the dealership going back and forth. Thanks for your time and help. Now I can enjoy the open roads on my brand new motorcycle!

Review 25 (2025-01-15 - Rating: 5)
Ana Chavez helped me get a new card today! She was super nice and very professional, wasnt afraid to sit and start conversation as we were waiting for a new card.

Review 26 (2024-09-04 - Rating: 5)
Erika S did an amazing job. She gave me all the information I needed in order to feel comfortable with choices to refinance my vehicle. She was patient and kind , and I knew that my car needs were in knowledgeable hands. She is a wonderful agent to work with.😊

Review 27 (2024-10-18 - Rating: 5)
Audrey Aary and Elisabeth Meeks are incredible. So patient and kind. They made my loan incredibly easy and were VERY patient with me during the process. Loved doing business with such great people.

Review 28 (2024-10-11 - Rating: 5)
I can not brag enough on helpful John Hammond is! I was needing a vehicle loan and was unsure about going back to Kelly due to previous experience’s but thanks to John I will never bank with anyone else! Easy, Smooth and Painless!!!**Update** We purchased another vehicle with John’s help today and once again the process was so easy and John handled everything as always!Thanks again for everything Kelly Community Family, You truly hire the Best banking professionals in the business!

Review 29 (2025-02-14 - Rating: 5)
Thank you so much to John, Justin and Audrey for the appointment. I felt very secured that my concerns were heard and can’t wait to continue my relationship with Kelly Community!

Review 30 (2024-09-30 - Rating: 5)
It was very straighforward applying for a personal loan with Kelly Community Credit Union. Representative Erika Schoenradt contacted me promptly and streamlined the whole process. I am very impressed with Ms. Schoenradts professionalism and commitment to assisting her clients. She is a very efficient officer to engage with. Thank you for all of your assistance.

Review 31 (2024-11-04 - Rating: 5)
I had a fantastic experience with Erika, who helped me with an auto loan and opening up a second account. The process was fast and easy, and the communication was excellent throughout!

Review 32 (2024-11-12 - Rating: 5)
Ana is a wonderful Financial Service Officer! Very detailed and knowledgeable to help us open a new savings account. Her customer service was excellent!

Review 33 (2024-09-23 - Rating: 5)
John Hammond did amazingly with helping me with my auto loan for my very first car! He also got me a super sweet deal on my interest rate! Thank you, John! :D

Review 34 (2025-02-27 - Rating: 5)
I would like to take a moment to personally thank mr Jacob concha for helping me through the process of purchasing a new vehicle this young man is one of the best and most respectful person I have had the pleasure to work with on this thank you for your help and support thank you Kelly community and especially Jacob

Review 35 (2024-11-01 - Rating: 5)
I was very upset cause I lost my debit card but Braylon helped me and put me in a better mood. He was very nice, got my new card very quickly, was very helpful. Whatever yall do please keep him.

Review 36 (2024-07-18 - Rating: 5)
Stephanie was a great help to me concerning fraud that occurred on my debit card. She made sure to get me the forms to sign and also helped me with a new credit card to transfer my balances to with a much lower interest rate so I can pay them off quicker. Stephanie checked back with me several times to see how my refund was coming along, and I really appreciated that! She has a great attitude and personality and is definitely an asset with Kelly Community Federal Credit Union!

Review 37 (2024-06-10 - Rating: 5)
Shaunda Greer went above and beyond to help us become home owners. Our first goal was to build. She walked us through each step, making sure we understood the processes. When that fell through, Shaunda shared our pain and frustration. We soon found a house that was perfect for us. Shaunda again was with us each step of the way. She answered questions any time we had them. She was patient beyond words. I highly recommend not only Kelly Community FCU but Shaunda Greer for all of your loan needs. Id give her 10 stars if I could!

Review 38 (2024-08-15 - Rating: 5)
Stephanie really helped us with trying to switch my brother in laws car to us. She explained everything in great detail. And helped us finding ways to help us increase with our current credit as well as steps for the future. Will defiantly be coming back.

Review 39 (2024-09-26 - Rating: 5)
Erika Schoenradt was a tremendous help in my loan process. She answered all of my questions in a timely manner was very kind and understanding.

Review 40 (2024-07-29 - Rating: 5)
I recently had a wonderful experience thanks to Anas exceptional service. Ana was not only knowledgeable and efficient but also incredibly friendly and attentive to my needs. They went above and beyond to ensure my questions were answered and my concerns addressed. I highly recommend this bank for their excellent customer service, particularly Anas dedication and professionalism.

Review 41 (2024-10-16 - Rating: 5)
Gracie is absolutely amazing! She helped me with all my needs in a quick and timely fashion! She exceeded my expectations of a banker!

Review 42 (2024-07-31 - Rating: 5)
Tiffany Spain is amazing! She is kind and very helpful, some customer service people are rude! But not Tiffany and I had the pleasure to chat with her two days in a row. Which made it more personal.

Review 43 (2024-12-04 - Rating: 5)
We setup a new account today. Ana was great! Im excited to be part of the Kelly Community family.

Review 44 (2024-11-19 - Rating: 5)
Great and painless experience with Chris Carlile. Answered every question. Very fast and efficient loan approval and processing. Would definitely recommend for all banking/loan needs.

Review 45 (2024-09-09 - Rating: 5)
Stephanie was the best help. She did an excellent job getting my loan and account set up. Highly recommend her!

Review 46 (2025-02-20 - Rating: 5)
I love working with Ann Chavez!!! She made buying a car easy

Review 47 (2024-05-24 - Rating: 5)
I recently worked with Stephanie Rose here at Kelly Community, and she did an amazing job. Stephanie goes out of her way to help and is incredibly knowledgeable. She patiently answered all my questions and provided valuable advice tailored to my needs. Her dedication and commitment to excellent service made my banking experience stress-free and enjoyable. I highly recommend Stephanie to anyone seeking top-notch banking assistance. Thank you, Stephanie, for your outstanding support!

Review 48 (2024-12-13 - Rating: 5)
First time at Kelly Community: Chris is awesome!Got my sense of humor and hooked me up with 2 accounts. Thanks a lot, man!Chris, you my boy; blue!!!

Review 49 (2025-01-28 - Rating: 5)
Gracie was a great help very insightful and patient in answering all of my questions. Great experience and shout out to Gracie!

Review 50 (2024-07-23 - Rating: 5)
Tiffany was very pleasant and thorough about explaining my current situation with my checking account.She also gave me valuable information on blocking my credit scores.Thank you for hiring Tiffany with her skill set for customer service.

Review 51 (2024-10-16 - Rating: 5)
John was absolutely amazing when we refinanced our car. He was very helpful and informative. Thank you John!

Review 52 (2024-08-12 - Rating: 5)
I called with an issue related to making a change to an existing account. Tiffany was very professional, prompt in processing my request and extremely helpful overall. I had a great experience.

Review 53 (2024-05-15 - Rating: 5)
I had to come up here a couple of weeks ago and get a new debit card because there was fraud alert on mine. I worked with Stephanie Rose! She had mentioned during our visit about the credit card with Kelly Community. So that’s why I visited today. She got me all set up. She has been an awesome help and definitely will be returning to her for any of my future needs, and will actually be back in a couple of weeks to get my son set up with his own debit card! She’s great!

Review 54 (2024-07-30 - Rating: 5)
Erika Schoenradt with Kelly Community was extremely helpful and patient with me with my auto loan. I have been a member for 46 years and have been very pleased with the service I have received.

Review 55 (2024-07-03 - Rating: 5)
Stephanie went above and beyond in helping us! We went in to get try to get approved for a boat loan and she helped us refinance a vehicle, consolidate our credit cards, switch bank accounts over and approved us for a boat loan! All with way lower interest rates! She has also answered all of our questions and helped us without hesitation. We are so appreciative of her and the Kelly community bank!

Review 56 (2024-09-17 - Rating: 5)
I’ve been with this bank for over 12 years and have to say the customer service is amazing! I called to discuss a mishap with my account and Tiffany Spain was very helpful with all of my questions and concerns.

Review 57 (2024-10-03 - Rating: 5)
Great customer service provided by Ana. Took care of all my needs today. We enjoy banking at Kelly.

Review 58 (2024-04-18 - Rating: 5)
I highly recommend Kelly Credit Union! My experience with Stephanie was incredible. She is highly knowledgeable and such a sweet lady. Not only did she help me, but she set me in with the best rates and saved me a ton of money! Give her a call! You won’t regret it!

Review 59 (2024-04-26 - Rating: 5)
I am really impressed! Stephanie Rose contacted me after my purchase of my new truck. I really didnt think much of it until she told me about getting a better deal (through Kelly Community) and the GAP savings at the Credit Union. I called Stephanie and spoke with her and gave a little info and off she went to work! after a little conversation, she saved me on my monthly payment and also a little return on my GAP. The huge deal is that for a lower payment, I now have an awesome extended warranty that I did not have! THANK YOU!Jack Johnson

Review 60 (2024-07-17 - Rating: 5)
Erika Schoenradt is AMAZING! What started out as a stressful morning turned into a stress free future! I have been trying so hard to pay off credit card debt filled out the online application way before store hours and as soon as the office opened she was there to walk me thru the whole thing via email! She was patient and kind! By 330pm we had a solution and signed documents! I will sleep in peace tonight! Thank you Erika for all your hard work! You ROCK!!

Review 61 (2024-04-15 - Rating: 5)
Now I see why people love their Credit Unions! If you don’t feel like a valued person at your current bank, please go see John Hammond at Kelly Community Credit Union. He secured us great rate on a car loan and then helped me rehabilitate my credit. The customer service here cannot be beat, I really appreciated John’s clear communication and straightforwardness. I am so glad I decided to join Kelly!

Review 62 (2024-07-09 - Rating: 5)
Jacob Concha was fantastic to work with. He was knowledgeable, courteous, and quick to respond.I highly recommend.A+I am thankful for the wonderful Vee Clark for leading me to Kelly Community Federal Credit Union- she is amazing!

Review 63 (2024-04-22 - Rating: 5)
I love Kelly Community Federal Credit Union! John Hammond helped finance our new truck, and I couldnt have asked for a smoother transaction. He was extremely professional, kind, and proficient. He had a positive attitude, and swiftly answered all of my questions.

Review 64 (2024-01-03 - Rating: 5)
Always a wonderful experience! We feel comfortable asking questions and seeking advice from their officers. We recently swapped our car loan from another place to Kelly and Erika made it an incredibly easy process. She was patient and worked diligently to get us taken care of. Wouldnt bank anywhere else!

Review 65 (2024-08-07 - Rating: 5)
I recently worked with Jacob at Kelly Community for my motorcycle and car refinance, and I couldnt be happier with the results. Jacob managed to save me money on both the rate and the monthly payments. Additionally, he offered me a credit card that will help me save even more by consolidating other card payments. I definitely recommend Jacob and Kelly Community for all your loan needs!

Review 66 (2024-10-09 - Rating: 5)
John Hammond was fantastic with the refinancing of my vehicle. Saved me lots!!!!! One happy Kelly customer

Review 67 (2024-08-21 - Rating: 5)
Stephanie was so much help. Very professional and knowledgeable.Open about everything I asked. I’m glad I had the opportunity to meet her today and looking forward for our next conversation. Thanks Stephanie!!

Review 68 (2024-10-23 - Rating: 5)
John Hammond helped me out with my harley davidson financing and was super easy to deal with and had no problems.

Review 69 (2024-07-24 - Rating: 5)
Can not even begin to say enough about every single one of the amazing people that work at Kelly Community FCU! Seriously though... the absolute BEST!!! Had a most amazing recent experience with Jacob Concha as well, who made my car buying experience absolutely painless!! 5 Stars all the way around!

Review 70 (2024-01-18 - Rating: 5)
I just completed the easiest auto refinance with KCFCU! Stephanie Rose was awesome! Stephanie was on point, quick, and genuine, you could really tell she cares. Everything was done electronically so it was quick and no interruptions to busy schedules. I got a great rate at the payment I wanted, 100% recommend, give Stephanie a call!!

Review 71 (2024-06-11 - Rating: 5)
There is not enough stars or words tell you how great our experience getting into our forever home has been. Shaunda Greer is by far the best and most dedicated loan officer there is. She took time to always answer any questions we had. She worked late as needed to meet deadlines, and informed us of each process along the way. Her response to emails, phone calls, and voice mail was a 10 out of 10. I would recommend Kelly community for any of your banking needs. Ask for Ms. Greer she will take the very best care of you.

Review 72 (2023-11-28 - Rating: 5)
Always a great experience. I get my auto loan through them. The app is great and easy to use. Today Stephanie helped me open a savings account for my daughter. She is such a good people person, very friendly, professional, explained everything in as much detail as she could without it sounding confusing. 100% come to Kelly community for all of your banking needs. Plus they have free coffee :)

Review 73 (2024-02-02 - Rating: 5)
Gracie has played a such a vital part in my great experience with kelly community. She was so approachable , kind and genuine and most of all so answered all my questions while also letting me know all of my options with the services they provide. While she was helping i felt like a priority and in good hands. In the past i haven’t always felt like a valued member but Gracie fixed that with her wonderful personality and helpful attitude much appreciated Gracie at the Grande location!Lauren

Review 74 (2024-05-01 - Rating: 5)
2023 has definitely challenged my family. Turned to Kelly Credit for help and Lucas and Elizabeth took care of us.. They both were very professional and so helpful!Thank you for taking care of Alan and I.We started our home loan with Mr. Green at Kelly Credit 12 yrs. ago and that is the reason we reached out to Kelly Credit again.Look forward to refinancing again next year!Sincerely,Tina Adams

Review 75 (2024-05-09 - Rating: 5)
I love my credit union! They make everything easy. Most of the banking is online and easy to use. When I need tp speak to a person they are a phone call away. I have been a member for 10+ years and wouldn’t change a thing.

Review 76 (2025-02-28 - Rating: 5)
Chris Carlisle was great!! He answered all our questions

Review 77 (2024-02-10 - Rating: 5)
I am extremely impressed by Kelly Community Credit Union. They financed two vehicles for us, beating the credit union Ive been with for 33 years by 2.5% on the interest rate. They also set up a new checking account and remote deposit by just asking. Erika has been so helpful with all of this. I will be moving accounts to Kelly, because they have given me great service. 33 years of being a member at the other place has gotten me nothing.

Review 78 (2024-11-22 - Rating: 5)
Chris Carlile was excellent! Explained everything thoroughly and made the experience a positive one.

Review 79 (2024-06-11 - Rating: 5)
I recenlty had a transaction with Elisabeth Meeks in the mortgage department and she was amazing! Our mutual client was cleared to close ahead of schedule, allowing the clients to close and move into their new home early! She was always quick to respond, professional and very knowledgeable!

Review 80 (2024-08-02 - Rating: 5)
The help we received today from Mr Carlile was top notch. Not only did he help us with the basic things we needed. He went above and beyond explaining various options in which to save money. Thanks a lot! Much appreciated!

Review 81 (2024-06-21 - Rating: 5)
John Hammond is the most courteous, professional, and very personable. I love this bank…it’s like coming to see family!! They call you by your first name and make you feel so welcome!!

Review 82 (2024-12-18 - Rating: 5)
Service was great today, Mr Carlile went above and beyond my expectations. I look forward to banking here!

Review 83 (2024-09-03 - Rating: 5)
Richard and I went in today on our account and were treated with excellent customer service skills by Ana🫂 at Kelly Community Federal Credit Union, Tyler, TX. Thank you

Review 84 (2024-11-14 - Rating: 5)
Chris was extremely helpful today. We were new customers and he answered our questions completely.

Review 85 (2024-04-26 - Rating: 5)
John and Lucas are both professional. Information provided by them both was thorough. I opened up a few accounts due to Johns warm welcome. I will definitely be sending family and friends to Kelly Credit Union. Great experience!

Review 86 (2024-10-29 - Rating: 5)
Love the people here at Kelly Community they are all amazing, Ana was very friendly and informative with any and all questions I had, Thank you so much you all Rock

Review 87 (2024-08-20 - Rating: 5)
Stephanie Rose was amazing at helping me with auto loan! Best service I have ever experienced with any bank. Highly recommend

Review 88 (2024-02-01 - Rating: 5)
Gracie was absolutely wonderful! She handled two auto finance loans at the same time all the while I was pestering her with question after question. She is extremely competent and good at what she does. I couldnt recommend Gracie Greer at Kelly community FCU enough! Thank you Gracie for a great car buying experience!

Review 89 (2024-05-31 - Rating: 5)
Stephanie was highly informative helping me explain money to my son great personality and even helped me consolidate some credit loans I have. Wonderful experience and would recommend Kelly Community and their team of experts to anyone.

Review 90 (2024-05-28 - Rating: 5)
We have been with Kelly Community for over 20 years. We have always had great experiences with their staff. Gary Graham and Stephanie Rose are great to work with. Thanks again!

Review 91 (2024-01-18 - Rating: 5)
Kelly Community has the best rates in East Texas.Stephanie Rose made my loan experience so easy. My loan was done within a couple hours. She was very nice, respectful, and helpful. Will definitely use Kelly Community for my next purchase!

Review 92 (2023-12-18 - Rating: 5)
Heather Angelo is an extreme asset to the Credit Union! During a difficult life changing event and the death of my father there were still business matters that had to be addressed. She took the time to work with us and explain what options were available so that we had choices. She made the entire process simple and we were not stressed out and gave us time to grieve which was the most important at the time. Once the legal docs arrived she jumped into action and had the forms emailed to us to sign and transaction was completed quickly! Very Much Appreciated.Doug Ellis

Review 93 (2023-11-24 - Rating: 5)
I needed to put all my KCCU accounts in our Trust. I went into the lobby and Heather Angelo was there. She was very professional and said she had never done a Trust account before but would find out how to do it. Today (Friday after Thanksgiving) she called and set up an appointment. She knew what needed to be done and it was completed quickly. She has a very friendly countenance and was easy to work with. Thank you, Heather.

Review 94 (2024-11-04 - Rating: 5)
They had very great customer service my fav was Anna she wonderful and very friendly. Great place

Review 95 (2024-06-18 - Rating: 5)
I want to thank Erika Schoenradt for her help with my most recent loan. Erika reached out immediately, and answered all of my questions, even at the end of the day, on a Friday. She was very prompt, professional and covered every detail. Thank you Erika and Kelly Community Credit Union for continuing to take care of my business needs.

Review 96 (2024-06-11 - Rating: 5)
Kelly community is actually the best bank that my mom and I have.they always have a :best attitude when I come in100% great patientsBeautiful smile (aka Ana 100% best employees ever)Good listenersNo issuesI really do love this bank they deserve a 5 star review 😁😁I’m Just telling the truth

Review 97 (2024-02-14 - Rating: 5)
I came to Kelly community for my second auto loan. The first one went really well a few years back and the loan officer this time was also amazing. Her name was Tiffany Spain and shes really good at what she does.

Review 98 (2024-08-09 - Rating: 5)
Kelly community federal credit union is a superior place to bank, all of the staff are courteous and professional, Gracie will always go above and beyond to ensure your satisfaction. Thanks for helping the entire community.

Review 99 (2024-01-23 - Rating: 5)
John at Kelly Community Federal Credit Union was amazing. I went in to open a personal and business account, and he skillfully walked me through the entire process. It couldn’t have been easier. The local, personal attention coupled with the professional treatment really was top notch.

Review 100 (2025-01-23 - Rating: 5)
Chris Carlile was a huge help on getting a loan! Super helpful and very nice

Review 101 (2024-11-08 - Rating: 5)
Brayton Brooks is absolutely awesome. Fast, and knowledgeable. Just a great guy to work with!

Review 102 (2024-09-20 - Rating: 5)
Chris Carlile and Ana Chavez introduced me to money marketing and CD accounts and I couldnt be happier about it. Both are very nice and got me set up quickly with those accounts as well as a new checking account. Thank you to both and all at Kelky Community

Review 103 (2024-02-07 - Rating: 5)
I have been banking with Kelly for quite some time now. They are great!!! Here recently I have been helped by Jacob with getting not 1 but 2 loans approved. He was very patient and answered any and all questions that i had. If you dont have a bank or want to change banks, i suggest you go to Kelly Community Federal Credit Union, you wont be disappointed.

Review 104 (2023-05-13 - Rating: 5)
Best bank! So personal and friendly. Really wish I could have known about them way earlier in life but they’ve already did so much for my life. Couldn’t be more grateful! Stephanie rose is amazing! Very thorough and quick with her work. She made me feel like family. I will travel to that bank every time even though there are closer ones because of how great she did her job. Will forever recommend Kelly’s!

Review 105 (2023-11-06 - Rating: 5)
We worked with Ericka S. to Refinance my car. She made this process a breeze. It was SO easy. I always dread doing anything financial as it usually takes so much but this was by far the best experience! I have used Kelly Community Federal Credit Union in the past which is why we chose to come back and such good customer service will always be why we choose them. Thank you again Ericka!!

Review 106 (2025-02-11 - Rating: 5)
Beautiful brooks has been amazing throughout my entire experience.

Review 107 (2023-07-13 - Rating: 5)
I had a great experience with this credit union. Carmen Miranda was the best and she really does care to make sure that you’re getting the help you need. She made me feel so comfortable and satisfied with the whole process. She is very nice and knowledgeable. I would definitely recommend everyone I know to go to this credit union. I am so glad I came across this Credit Union and so thankful for Carmen’s help!

Review 108 (2023-07-24 - Rating: 5)
Thank you! Thank you! Very professional and friendly staff that has helped us so much. Tiffany Spain is so easy to work with! She is very Knowledgeable and is going to do everything in her power to help you. Very nice to work with and easy process with a great experience! Awesome job! Thanks for your help, my family greatly appreciates you guys!Highly Recommend Kelly Credit Union!

Review 109 (2024-02-14 - Rating: 5)
Jacob Concha is awesome!! He made the process quick and easy and all taken care of in 24 hours. I would highly recommend him and Kelly Community to anyone looking for banking or any banking services. Customer service to response is top notch!

Review 110 (2024-02-08 - Rating: 5)
I’m so grateful for the wonderful hard work and assistance that Stephanie has provided me with my accounts at Kelly Community. She has been so helpful and thoughtful as well very thorough with the process of getting me my loan. Thank you so much!! I appreciate you and your patience and support with siting with me and helping me throughout the process. Thank you so much 😊- Alisha

Review 111 (2024-12-13 - Rating: 5)
Chris Carlile he was very amazing… helpful he explained everything and made sure I understood everything

Review 112 (2024-07-26 - Rating: 5)
Chris carlile did an amazing job going over everything i needed done and he helped my husband set up the app so he can see the account also. Very acknowledgable and very nice young man.

Review 113 (2024-11-19 - Rating: 5)
Ana Chavez have great customer service and certainly family friendly! Thanks Ana!

Review 114 (2024-08-21 - Rating: 5)
Stephanie Rose did an excellent job today. She explained everything about my personal loan and also helped me get my Rewards Credit card. She was a pleasure to talk to. I have given her a five star. I am so, excited she mad my day.

Review 115 (2024-08-12 - Rating: 5)
Ive been with Kelly for a long time opened my first checking account at 15 now Im 51. Stephanie and Anna on Grande they are so helpful and sweet they remember my name even with all the people they see on a daily basis.

Review 116 (2025-01-21 - Rating: 5)
Ana was so kind and helpful with all the things! 10/10

Review 117 (2023-11-19 - Rating: 5)
My name is Kathy Foster and I’ve been a member of Kelly Community Credit Union for years.I recently visited Kelly Community Credit Union on Grande Blvd to do business. Stephanie Rose assisted me with a refinance loan and provided exceptional customer service by offering me service that will help me financially in the future. She Critiqued me on money management. Her efforts went way and beyond to satisfy my financial needs. It was a pleasure doing business with her.

Review 118 (2023-11-10 - Rating: 5)
John Hammond did an awesome job helping us open an account for my kid. Love Kelly CCU

Review 119 (2024-07-15 - Rating: 5)
Kelly Community is by far my favorite bank. Super convenient and friendly. I was assisted this morning by awesome Ana at the front desk who was helpful and understanding of my situation.

Review 120 (2024-11-14 - Rating: 5)
Mr. Carlisle was very good helping us with their services. Great personal service.

Review 121 (2023-06-22 - Rating: 5)
Tiffany and Kelly Community as a team are awesome! They always make you a priority and help you get things done quickly and in the best way for you. I will continue to use them for all of my loans simply because they have the hands down best customer service you can ask for. They have gone above and beyond in everyday. Thank you!

Review 122 (2024-05-29 - Rating: 5)
I went into the bank on Grande Blvd to get my debit card replaced and Stephanie Rose also helped me consolidate my finances. She was great and will forever be my banker. Thank you Stephanie!!

Review 123 (2023-12-01 - Rating: 5)
We really enjoyed opening a new account and CD with Gracie Greer at the Grande Blvd branch in Tyler. Personable and knowledgeable, Gracie is very pleasant to deal with who is very kind and patient, too! She was kind enough to share her coffee creamer with us while doing our paperwork! Happy to be new members of the Kelly Community Credit Union Family!

Review 124 (2023-11-15 - Rating: 5)
I had the pleasure of working with Stephanie Rose on an RV loan as well as transferring some credit card balance to the new credit card they offered! Stephanie was a lot of help and very pleasant to work with! I would recommend her and Kelly Credit Union for all your banking needs! Thank you again Stephanie for all your help!

Review 125 (2024-04-30 - Rating: 5)
Sooah and I really appreciate Shaundas help. We were able to close a one-close construction loan in less than a month! She was very helpful and quick to respond throughout the process. We certainly recommend her and KCFCU!

Review 126 (2023-10-17 - Rating: 5)
Kelly Community was a pleasure to work with on my truck loan, they were able to get me the best rate even beating the bigger name credit unions out there. I worked with Tiffany Spain to secure my loan and I must say she was stellar throughout the entire process! She answered all of my questions in a timely manner and was on top of everything that the dealership requested, you could tell this was not her first rodeo. If you are in the market for a loan and you are going through KFCU make to request Tiffany Spain, kudos on a job well done Tiffany & KFCU!

Review 127 (2024-05-30 - Rating: 5)
Lucas was very helpful. He was honestly the most helpful in our whole home buying experience, which was very stressful. Answered all our questions in a timely manner and was there to assist us at closing. Thanks for all your help brother it was greatly appreciated.

Review 128 (2024-07-29 - Rating: 5)
John Hammond went beyond expectations helping me out setting up a new account and making sure that I was satisfied with answering all questions and reassured me that they would always be there if I had any future questions

Review 129 (2024-04-10 - Rating: 5)
We opened our accounts today with Kelly Community FCU. Chris Carlisle assisted us, and he was terrific! Chris patiently answered all of our questions, and even set up the mobile app on our smartphones! We are extremely happy to be new members of this banking community!

Review 130 (2024-03-16 - Rating: 5)
Stephanie Rose truly was so easy to work with. She was extremely helpful, friendly and so kind. Stephanie explained everything to me and that was very helpful. I am truly thankful for her.

Review 131 (2023-09-05 - Rating: 5)
After seeing the CD sign if front of the Credit Union as I drove by, stopped and went in and was greeted by Stephanie Rose. Stephanie was very pleasant and offered me coffee or water. She checked me in and immediately took me to her office and we visited about the CD rates and lengths of CDs . Stephanie was very knowledgeable and helpful and before I left, I had purchased a CD. Because of her, I will be back to buy other Kelly products. Thanks Stephanie, you are the best!

Review 132 (2024-08-01 - Rating: 5)
Tiffany was amazing and help me out tremendously. She is why your credit union is very respected in you community

Review 133 (2023-11-20 - Rating: 5)
Heather Angelo is amazing! She helped me and answered every single one of my questions and responded right away! Very quick and easy. Look for her if you’re wanting exceptional service! ♥️

Review 134 (2024-08-06 - Rating: 5)
We’ve worked with Ericka Schoenradt multiple times refinancing our BMW and Tractor. Always easy and great back n fourth via emails 👌🏼👌🏼

Review 135 (2023-11-08 - Rating: 5)
Tiffany Spain with Kelly Community Federal Credit Union was awesome & made my recent car financing process an ease. She was always available by phone or email when additional questions arose. I would definitely recommend using Kelly Community Federal Union for any financing needs.

Review 136 (2023-12-01 - Rating: 5)
My experience at Kelly community branch has been very helpful and pleasant. Thanks to Ms.Gracie Greer, she has helped me with every question and went over all documentation throughly on my loan request. Also the Manager was a lot of help with all questions and knowledge of the process.very professional.

Review 137 (2024-06-27 - Rating: 5)
I love my kelly community credit union! Speaking with Benita is always a pleasure! Shes always very helpful, courteous.Thank you Benita

Review 138 (2025-01-08 - Rating: 5)
Jacob was very helpful with the process of taking out a personal loan!

Review 139 (2024-03-09 - Rating: 5)
Stephanie R. responded in a timely and efficiently manner. She was very knowledgeable. Stephanie truly cares about her customers, and I would recommend Kelly to family and friends.

Review 140 (2024-01-26 - Rating: 5)
Kelly Community Federal Credit Union and their staff have been so helpful and kind with any issues regarding my accounts.My experience today, January 26, 2024, with Brak Mayhew was excellent! He handled my account information in a timely manner and with great professionalism! Thank you Kelly Community FCUI am glad to be a member!

Review 141 (2023-08-17 - Rating: 5)
Tiffany Spain was absolutely amazing in helping us purchase our new vehicle! She was incredibly responsive, patient, and attentive to our needs and concerns. Thank you, Tiffany, for your fantastic service!

Review 142 (2024-03-12 - Rating: 5)
John was simply amazing, patient, and so knowledgeable in helping get my girls started with their accounts. Definitely recommend him for helping with any transactions you may have at Kelly Community Bank on Grande.

Review 143 (2024-12-19 - Rating: 5)
Thanks Jacob Concha for always helping me with my loans. You’re awesome!!!

Review 144 (2024-05-01 - Rating: 5)
My father has been a KCFCU member for years. He just purchased a new truck and worked with Stephanie Rose on the financing. My wife and I were so impressed that we refinanced both of our vehicles through KCFCU and started a new membership! You can be loyal to a financial institution, but I will tell you that you should at least give this Crédit union a chance and I believe you will get a better deal. Just simply look at the GAP coverage you spend at a dealership vs. KCFCU and this will start you off with a large savings! We will definitely start with KCFCU from now on! Thank you Stephanie!

Review 145 (2023-09-27 - Rating: 5)
I absolutely love banking with Kelly Credit Union. Everyone there is so nice and helpful every time I go in. Gracie helped me out today and she was awesome!! She’s so sweet and helpful - thank you so much Gracie for all of your help and making things so easy for me. 💙

Review 146 (2024-06-11 - Rating: 5)
We just finished up our construction loan with Kelly Community and it was such a smooth and painless process!! Elisabeth Meeks was such a angel and was so patient with me and all my questions.

Review 147 (2024-02-13 - Rating: 5)
Applied for a Auto Loan online and within a few short steps the loan process was complete and a payoff check was sent to our dealership for a lease buyout on my husbands truck. Thank you Erika for your help in making this so effortless.

Review 148 (2024-04-01 - Rating: 5)
Jacob Concha was a pleasure to work with throughout my loan process. He was detailed, informative and kept me updated throughout the entire process. Literally had the paperwork, approval and funds in my account within a couple hours. Jacob is a prime example why I will continue to do my business with Kelly Community. Thank you Jacob!

Review 149 (2023-08-11 - Rating: 5)
Stephanie Rose at Kelly Community went above and beyond with my auto loan. She is extremely knowledgeable in ALL services the bank offers. She answered every question I had and even stayed after hours to make sure everything was done same day. 10/10 customer service. Would highly recommend Kelly Community, they usually have lower rates than most anywhere else.

Review 150 (2024-08-29 - Rating: 5)
John Hammond very delightful. High recommend this bank just on his customer service alone. John was a wealth of knowledge and greatly appreciated. High five to the hiring manager!!!

Review 151 (2024-03-12 - Rating: 5)
Chris was GREAT!! I highly recommend you go see him for a loan or just your everyday to everyday banking needs. Kelly Community Credit Union made a world of difference to me. Thanks Chris and Kelly Community Credit Union!!

Review 152 (2023-08-15 - Rating: 5)
Stephanie Rose was the Rep that helped me on my loan. Of course the only time I could get things done was during their busiest banking hours, and yet She took the time out of her day to make my purchase as hassle and pain free as possible. To be honest I had to do very little in the whole exchange and it was nice. I appreciate the time spent from the credit union and from Stephanie personally.

Review 153 (2024-04-12 - Rating: 5)
Audry Aary and John Hammond were and are exceptional helping get us towards our goals! 10 out of 10 recommend them both! Everyone is so nice and welcoming!

Review 154 (2024-12-19 - Rating: 5)
Pleasant experience. Jacob Concha provided excellent service, thank you!

Review 155 (2023-05-09 - Rating: 5)
Erika was tremendous to work with. The best customer service I could ever ask for. Was patient, kind and explained everything. Helped me get exactly what I wanted and walked me through the entire process as I asked a ton of questions searching for the perfect financing. Every vehicle I purchase from here on, as well my family will be with Erika’s assistance. Cannot say enough about her customer service, kindness, knowledge, and patience.

Review 156 (2023-05-17 - Rating: 5)
The best banking institution Ive ever dealt with! Everyone is so friendly and always willing to go above and beyond to take care of us. Im never switching to another ❣️ and my loan officer Tiffany Spain truly outdid herself! She told me she would handle it, and did just that!Become a part of the Kelly Community Family, I promise you wont regret it!!!

Review 157 (2024-01-05 - Rating: 5)
Thank you, John, your exceptional assistance at Kelly Community federal credit union, is one of the reasons I’m considering moving all my banking products to Kelly. Your professionalism and expertise made my experience smooth and efficient.

Review 158 (2023-12-07 - Rating: 5)
It was a pleasure to meet Stephanie an the the Kelly fcu team. I am honored gor the chance to start my journey with you guys. Stephanie was great an very professional at her job. She made me feel comfortable an secure. Service was great an i am looking for long lasting relationship with Kelly Fcu.

Review 159 (2024-08-12 - Rating: 5)
Chris Carlisle was absolutely amazing! Very friendly and relatable! I recommend him to anyone !

Review 160 (2023-08-28 - Rating: 5)
My wife and I had the pleasure of working with Ms. Gracie Greer today. She did an exceptional job! She was very patient, explained everything, answered our questions and provided us with an excellent overall experience.She confirmed our decision to become members! We recommend promoting her immediately!

Review 161 (2024-07-25 - Rating: 5)
Erika scheonradt was very helpful in the loan process. Highly recommended using Kelly Community and Erika for all your loan needs !!

Review 162 (2023-10-10 - Rating: 5)
Chris was very helpful explaining to me the benefits of banking with Kelly Community Bank. I had originally gone in to inquire about their CD rates promotion. I ended up signing up on the spot. Thanks to Chris. He was very professional and helpful throughout the whole process.

Review 163 (2023-08-18 - Rating: 5)
Kelly community has been helping me with financing for the past couple of years. Its always quick and easy to get financed through them, this time Stephanie rose helped me out and made it a breeze she did everything she could to make it happen. Highly recommend to bank with them

Review 164 (2024-06-21 - Rating: 5)
John Hammond is amazing! I have gotten two loans and they have both went great. I came in the office and got greated and helped by ana chavez who was so kind and helpful!

Review 165 (2023-09-05 - Rating: 5)
Andrew did an amazing job helping me set up my account and going over some options I could pursue in the future to help build my credit up. He made the process very streamlined and hassle free as possible. Thanks to him I look forward to being a part of the Kelly Community family!!

Review 166 (2023-07-01 - Rating: 5)
Kelly Community Bank provided an outstanding loan process. Stephanie, my dedicated representative, was exceptional. Her expertise and personalized service saved me money with a favorable interest rate. I highly recommend Kelly Community Bank for their professionalism and commitment to their customers. Thank you, Stephanie!

Review 167 (2023-05-19 - Rating: 5)
Tiffany Spains customer service was definitely 5 Star! She was very helpful, and knowledgeable about the rates that would be offered to me. She made this process stress free and fast!! She’s a Wonderful asset to the Kelly Community Family… Thank you again for walking me through it all.

Review 168 (2023-02-23 - Rating: 5)
I reached out to Kelly Community while looking to purchase a vehicle to find their rates. I was surprised to find their rates to be almost 1% point better than others. That was the start of great things. Tiffany Spain (my loan rep) was nothing other than exceptional. She handled my many, many questions and changes with grace. Ultimately a major issue arose with the out of state car dealer I was buying from and she handled that efficiently and with a helpful/reassuring attitude. Cant recommend KCFCU and Tiffany enough!

Review 169 (2023-08-31 - Rating: 5)
My wife and family went in yesterday to open multiple accounts after our recent move from out of state to Tyler, TX. Stephanie Rose was so helpful to us, was patient with our questions, and was efficient in getting us thru the process. A great start with professionalism and customer service. I can see why you have a high rating…I hope this is the beginning of a great banking relationship.

Review 170 (2022-12-22 - Rating: 5)
I worked with two loan officers, from two different department, who were both amazing! Brandon Martinez & Tiffany Spain.It was such a pleasure to work with Brandon Martinez. I deeply appreciated that he took out the time to do research regarding my mortgage/home loan questions/concerns. He was quick to get back in touch with me as well! Although I decided to wait on securing a mortgage for now - I do intend to work with Brandon in the near future!Tiffany Spain provided excellent financial services through the entire closing process. She was responsive and very open to answering all of my questions. I will definitely request to work with Tiffany Spain in the future regarding RV/Auto loans!-Shannon-

Review 171 (2024-02-05 - Rating: 5)
Gracie was a pleasure to work with! She was very helpful and genuine! She throughly explained any questions I had, overall I had a great experience.

Review 172 (2023-06-06 - Rating: 5)
Awesome bank!! Went in for a personal loan and had a wonderful experience with Stephanie Rose. She was very helpful and professional. She went above and beyond to help me with all the options for my approval. I will definitely be doing all my banking with Kelly Community in the near future!! Thank you very much Stephanie Rose for your help!!

Review 173 (2023-08-05 - Rating: 5)
I went in today to have my debit card replaced. Chad was very polite and personable and got it done quickly for me! I’ve been banking with Kelly Community for a few years and each encounter with them has been pleasant! Thank you again Chad! You’re awesome!

Review 174 (2024-06-08 - Rating: 5)
Ive been a member just a short while and have been welcomed like family ... Erika Schoenradt has helped with 2 loans and has been such a pleasure to work with ... professional , kind , diligent , and very quick to respond.....

Review 175 (2024-02-13 - Rating: 5)
Working with John today has been a pleasure. He took my best interest into mind when helping me get my account set up. Looking forward to continuing business with him.

Review 176 (2023-08-28 - Rating: 5)
My husband and I were given top quality service from start to finish from Gracie Greer at Kelly Community FCU. While we were in the lobby she made sure we were being taken care of and then was the one to actually help us with our banking. She answered questions, was interested in who we are and was pleasant in conversation and first rate at the job. Thank you and we will send family and friends her way for their banking needs.

Review 177 (2023-10-22 - Rating: 5)
Very helpful and knowledgeable staff. Chad answered all of our questions as my minor child was opening her first kid’s checking. She was nervous at first, but Chad made her feel comfortable and eventually she opened up to him to asked him questions so that she can understand the process. Great customer service and thanks again Chad!

Review 178 (2024-07-19 - Rating: 5)
Jacob Concha is an awesome employee that was helpful with my business. Extremely fast and efficient at what he does. Appreciate the fast service!

Review 179 (2024-02-22 - Rating: 5)
Stephanie was amazing she satisfied all my question and needs! She make sure I understood everything! Made my experience easy and quick! 10/10 recommend!

Review 180 (2024-02-01 - Rating: 5)
Gracie Greer. Very professional and helpful. Pleasant. Remembers my name and previous interactions. Enjoy conversing with her on professional and personal level. Look forward to future meetings. A credit to your credit union.

Review 181 (2023-05-23 - Rating: 5)
Kelly community Federal Credit Union. Truly stands up to their motto. “Helping Families”…They were a great help to my family and I,Ms. D.Maples and Tiffany Spain worked diligently to assist me. Tiffany walked me through every step.. made the process very easy and ALL online. I highly recommend

Review 182 (2024-10-23 - Rating: 5)
Chris was very helpful and explained evoke needed to k ow to help make our decision!

Review 183 (2023-06-13 - Rating: 5)
The whole team is awesome! Tiffany Spain was incredibly helpful. They also make me feel less guilty than my family when I try and borrow money. I really feel like Im a part of the Kelly Community family.

Review 184 (2024-01-26 - Rating: 5)
Stephanie Rose helped us with our problem that we had. She was helping us also learn how to save money on some of our credit cards. Very helpful very nice very pleasant to be around.

Review 185 (2024-07-15 - Rating: 5)
Jacob Concha was very pleasant and helpful in helping our family transition to Kelly- we appreciate how quick & easy the process was.

Review 186 (2023-08-23 - Rating: 5)
Stephanie was the most helpful loan officer. She was professional and worked expeditiously to help us in our time of need!! Thanks Stephanie! If you need a loan, we highly recommend Stephanie and Kelly Community Federal Credit Union.

Review 187 (2023-05-15 - Rating: 5)
I had a great experience at Kelly! I work at a local bank myself but found a product at Kelly that worked best for me. Shaunda Greer was a fantastic communicator and kept us informed throughout the process. I highly recommend anyone looking for a mortgage to give Kelly a chance. Full disclosure, I was recommended to Kelly by a mortgage broker who knew they had the best product and could close my mortgage based on my need.

Review 188 (2023-05-09 - Rating: 5)
Just want to say thank you Shaunda Greer at Kelly Community Federal Credit Union for helping us with getting our loan for the home of our dreams. I was more than satisfied with the whole process it took to make this happen. When we had questions they were always answered in a timely manner from start to finish. I highly recommend them for all your banking needs.

Review 189 (2022-07-18 - Rating: 5)
Erika did a great job with my auto loan! She was so quick in getting everything done and made it painless on my part. Thank you, Erika! The credit union always takes great care of me and all of my business! I am truly treated like family there 🙂.

Review 190 (2023-11-16 - Rating: 5)
By far the most pleasant and easiest banking experience Ive ever had! The bank staff is always friendly and helpful. Both branches are conveniently located. I love Kelly Community Federal Credit Union!

Review 191 (2023-11-09 - Rating: 5)
Had a great experience with Erika S.!! She was very responsive and made the loan process easy and painless. Highly recommend her and Kelly Credit Union!

Review 192 (2023-09-19 - Rating: 5)
Customer service is great! Have help me with my first auto loan on my own definitely recommend and doing my second auto loan with them! Stephanie Rose is amazing and definitely helps! Always has a quick response and her best interest in helping.

Review 193 (2023-11-17 - Rating: 5)
Update: The manager Chris reached out to me; that interaction changed this review from 3 to 5 stars. He addressed all I had noted in the review and ensured I was happy with the service from Kelly. He didnt ask me to update the review or didnt push at all. He was very respectful and provided the kind of service I was expecting.Tldr; Little to no information given about account details and features, didnt check credit correctly, and continued issues with online banking and ITM.I opened an account with Kelly about a month ago. I had high hopes because some family members had a great experience. That unfortunately hasnt been my experience.I opened the account just fine, but I received almost no information about the accounts. She didnt go over where my account number was on the paperwork, didnt show or tell me about any features in the app, and she didnt give any information about further accounts. I mentioned possibly opening accounts for my 2 kids and she completely ignored that. Also, there is a non refundable $10 member fee. Thats fine, but again I wasnt told about it. I found out when I checked my available balance online.I blame this part of my experience on the individual not the institution. And she did make sure my card worked and that I had online banking set up.Fast forward a week or 2, and I get a call from this advisor saying that when she opened the account, my partners credit was frozen so she would need to rerun it. Now, we had both thawed our credit for the same time period that covered our appointment but refroze it shortly afterward. I think this was inexperience or negligence, and that she didnt actually try to run it while we were there but tried after the fact and couldnt.Getting his credit thawed took just a little more time than expected and she and I ended up playing phone tag. Normally that is fine, but as of today I still havent heard back from her that everything checked out okay. Even if its just a voicemail, I should have been told when everything was done and fixed.Lastly, I have had nothing but a hard time with their snapshot deposit and ITMs. For some context, I am a mom of 2 kids under the age of 2, both of whom hate the car, and I live about 25 minutes from any branch. So for me to deposit checks, really the absolute best way is for me to do snapshot deposit.I went to deposit a check via snapshot deposit and received a message something like this account isnt authorized for snapshot deposit. So I reached out via their messaging on the app (because again, 2 young kids, phone calls are almost as hard as car rides) and was told that not all accounts had access to that and I needed to go into a branch or call someone else to fix the issue. Thats not helpful for me and snapshot deposit is normally available for most accounts, but I ended up going into town later and went to deposit that check via their ITM after hours. And their ITM wont take the check because 1 of the 2 signature lines isnt signed (it was a check from a large corporation that required 2 signatures for a large check, this one was under $100). I eventually just ended up depositing it to my other account with a different institution without any issue.Fast forward a bit more, and I get a chance to go into a branch and they fix the snapshot deposit for me. Very quickly and friendly I might add.However, I go to do a snapshot deposit and there are 3 or 4 different things they want included with the endorsement. Admittedly I dont do them all, because Ive already endorsed it the normal way and the way that my other bank has always accepted. And it gets rejected for improper endorsement, which is on me, but it says to try again with a proper endorsement. I go to do that, and now there is an error loading your deposits with my snapshot deposit.I really want to like Kelly cause I hear great things and everyone has been nice enough. But the issues that Ive had have just been unnecessary and are starting to get frustrating. Ill stay with them, but Im starting to wish my other bank was in state.

Review 194 (2023-12-20 - Rating: 5)
Heather Angelo was amazing! She made the whole process super easy and explained every detail with patience. I thoroughly enjoyed banking with her!

Review 195 (2023-08-22 - Rating: 5)
I cannot speak highly enough of Kelly Community as well as Tiffany Spain. The loan application was seamless and the follow up customer care made by Tiffany was beyond exceptional. She worked her fingers to the bone to make sure I was taken care of in a timely and informed fashion! I didnt think service like this existed anymore. KCFCU is a breath of fresh air.

Review 196 (2024-01-02 - Rating: 5)
Joanna Cornelia was a big help to me. She caught a transaction coming through my bank account that was fraudulent and helped me make things right again. Thank you so much Kelly Community Federal Credit Union!

Review 197 (2023-06-14 - Rating: 5)
Kelly Community FCU is ALWAYS my choice to finance my vehicles! They offer the best service, best rates (even the dealer was shocked when I told him how low my rate was), and best experience. I applied online late Monday night, and by Tuesday at 8:30 am, Laura Wilson had emailed my approval information! Laura was informative, helpful, and super sweet. I found my vehicle sooner than anticipated, so while Laura started the process, Erika Schoenradt took me to the finish line. Both ladies were exceptional and I cannot recommend them and Kelly Community FCU enough! Thank you so much for what you provide for our community!