Jana Merchant at CrossCountry Mortgage

Located in Houston, Texas

Address: 9390 Research Blvd Suite 305, Austin, TX 78759, United States

Phone: +1 512-870-7607

Rating: 5

Review 1 (2024-09-19 - Rating: 5)
I had the pleasure of working with Jana during my home buying process, and I couldn’t be more satisfied. From start to finish, she was incredibly professional, knowledgeable, and attentive to my needs. Jana took the time to explain every step of the mortgage process in a way that was easy to understand, making what can often be a stressful experience feel smooth and manageable.She was always available to answer my questions and provided regular updates, ensuring that I was never left in the dark. She went above and beyond to secure the best possible rate and loan terms for me, and her attention to detail was impressive.I highly recommend Jana to anyone looking for a dedicated and trustworthy mortgage loan officer. Working with Jana gave me peace of mind throughout the entire process, and I’m grateful for her exceptional service.

Review 2 (2024-09-18 - Rating: 5)
Jana was great to work with on my new home purchase. She made every step of the process smooth and easy to understand. She was always there to answer questions and keep me up to date. I would not hesitate to recommend her to anyone looking for a home mortgage.

Review 3 (2024-09-14 - Rating: 5)
Jana is absolutely amazing. Me and my wife went to go buy a house, we had the belief that we were good to go, but I found out that my identity had been compromised…. During the repair/rebuild of my credit, I was referred to Jana. Jana worked with us through the tough times. She has always been very honest, and knowledgeable. She is the only person that comes to mind when people ask me for any type of real estate / mortgage advice.

Review 4 (2024-09-29 - Rating: 5)
Jana helped us close in 3 weeks and worked outside of business hours to ensure we were able to close on time. Shes dependable, reliable and dedicated. Jana is very friendly to work with as well so she makes the entire home buying experience a lot less stressful.

Review 5 (2024-09-30 - Rating: 5)
Jana should be your go to for all your mortgage needs! We had a tight window to get our loan approved, underwritten, and cleared to close. Jana and Cross Country were so proactive and helpful. They ensured we had every piece of the puzzle and were available to answer all my questions promptly. This is our second home with Cross Country and we couldn’t be happier.

Review 6 (2024-01-19 - Rating: 5)
Working with Jana was great! She was able to get us approved in exactly 2 weeks and into our dream home! She can work miracles and get anyone approved, even in difficult situations. I highly recommend Jana as your loan officer!

Review 7 (2024-07-31 - Rating: 5)
Jana was the best, she really took care of me and made everything very clear to me so this whole process would go very smooth. I appreciate everything Jana and her team did to get my a great loan for my new house.

Review 8 (2024-07-24 - Rating: 5)
I have worked with Jana Merchant for over 10 years, and I would highly recommend her to anyone looking for a mortgage. Jana is an exceptional professional who stands out as a leader in the Texas Mortgage Market.She provides innovative solutions and a wide range of home loan products that most lenders dont offer. Janas unparalleled expertise in the realm of mortgage finaince renders her an indispensable asset for prospective homebuyers.

Review 9 (2024-04-13 - Rating: 5)
Jana, Anastasia, and their team provided outstanding support throughout the process of purchasing our new home. Given the constrained timeline, their efforts were nothing short of Herculean, ensuring that we could close on the property in record time. The team approached necessary tasks with practicality, effectively managing and setting realistic expectations. Their consistent guidance and support significantly alleviated the stress typically associated with such transactions. We are deeply appreciative of their dedication and professionalism.

Review 10 (2023-07-24 - Rating: 5)
From the beginning to the end, Jana made the mortgage process as easy as possible for a first time home buyer. The team at CrossCountry Mortgage was incredibly professional, knowledgeable, and Jana was always accessible when I had questions or needed clarification.The entire application process was smooth and hassle-free, thanks to their efficient online platform. I could easily upload documents and received timely updates on the status of my loan. This level of transparency and communication really put my mind at ease throughout the whole process.

Review 11 (2024-10-02 - Rating: 5)
Throughout the process, Jana has been very professional, consistently keeping us updated and communicating excellently.

Review 12 (2024-06-23 - Rating: 5)
Jana is great to work with! Great at communication - if you need her, she will always call you back. Super smart - and a great listener too. I highly recommend Jana to anyone looking for a home loan.

Review 13 (2024-04-23 - Rating: 5)
Hello Jana, Anastasia, and all the team! Many thanks for all your help with buying our new home. You were always available, very responsive, and incredibly helpful. Your support made everything much easier for us. We are so grateful for all your help and for making this a smooth process

Review 14 (2023-08-04 - Rating: 5)
Youd be hard pressed to find someone better than Jana. Jana was amazing to work with. She went out of her way to ensure every detail was taken care of and 10000% came through with her commitment to excellence. Her expertise and understanding made this a smooth transaction.

Review 15 (2023-03-30 - Rating: 5)
Homebuying, whether for investment or to live, is one of lifes most stressful events. Jana takes so much of that stress away from the buyer! Its clear from Janas knowledge and execution that she has vast experience in lending and this comes through in her authentic and candid communication that allows you, as the buyer, to know you are in the best hands and you will get to closing. Thank you for helping my dreams become a reality and navigating it all for me!

Review 16 (2023-04-06 - Rating: 5)
We have worked with Jana twice and both times she has exceeded our expectations. She made our home buying and refi process incredibly easy. She used an easy to follow, step by step guide to ensure all of the necessary paperwork was submitted so we could close in a timely manner. 10/10

Review 17 (2023-07-17 - Rating: 5)
Jana is the best! She does everything she can to get you the best rate and makes the process so easy. I highly recommend her!