First United Bank - Schertz
Located in Houston, Texas
Address: 4917 FM3009, Schertz, TX 78154, United States
Phone: +1 210-651-4477
Rating: 4.9
Services
- Drive-through
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Mortgage lender
- Insurance agency
- Bank
Photos
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Comments
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Review 1 (2024-12-05 - Rating: 5)
Roxanna, Senior Relationship Banker, is a gem. She is courteous, friendly, and pays attention to detail. Ive had a 20-year relationship with John, the manager, with nothing but good things to say about him. If you are looking for bankers that will give you knowledgeable and efficient service, look no further than John and Roxanna at First United Bank on FM 3009 in Schertz. -
Review 2 (2022-07-02 - Rating: 5)
Carlo and his team were very helpful with the loan process to purchase our new home. They kept in contact with us from first call of pr-approval all the way to closing date. They provided us with advice when choosing between First United and the builders preferred lender. Explained every line of every disclosure sent to us. Any questions we had Carlo and his team were available even if it was 1030pm on a Sunday night. It was their constant contact, awesome consultation and all around pleasantness (felt no bad vibes at all!) that we chose to go with First United. -
Review 3 (2024-09-11 - Rating: 4)
I went in this afternoon to open a new account based by star ratings and reviews that were very great! Mr. Brian was very welcoming, friendly and helpful towards me. I was delighted with such a harmonious, attentive, and serviceful environment. I want thank the front desk representative and Mr. Brian!! -
Review 4 (2024-05-01 - Rating: 5)
Our lending process required more detail than usual being that it was initially a construction loan. Harding worked with us from the beginning design and engineering to the end now a mortgage loan. A 2 year process for us. I had plenty of questions and concerns, being that it was my 1st time going this route for a home. Harding was really great at explaining the process on his area and my options available so that I would choose what worked best for us. He communicated timely even after hours to resolve any concerns. I definitely learned alot from Harding, hes knowledgeable. I will be working with him agian in time for refinancing. Harding has built great rapport with my husband and I, he understands our style. -
Review 5 (2025-03-03 - Rating: 5)
Process is well planned and well informed. Great team work and professional -
Review 6 (2024-06-15 - Rating: 5)
A Great Bank/Mortgage company to work with helped guide us through the process. We were first time home building which was a lot different than buying a home already built. First United Bank made the process easy. -
Review 7 (2023-04-25 - Rating: 5)
I recently had the pleasure of working with Debbie for my mortgage loan, and I must say that she was an absolute pleasure to work with from start to finish. She was incredibly knowledgeable, professional, and responsive throughout the entire process, which made it all go very smoothly.One thing that really stood out to me about Debbie was her ability to explain complex mortgage-related concepts in a way that was easy for me to understand, this was a huge help to me and made me feel much more comfortable with the process.Additionally, Debbie was always available to answer any questions or concerns I had, and she did so promptly and with great care. She was also very patient and understanding, which I appreciated very much.Overall, I would highly recommend Debbie to anyone who is in need of a mortgage officer. She is a true professional and a pleasure to work with, and I am so grateful for her help in securing my mortgage. Thank you, Debbie! -
Review 8 (2019-01-05 - Rating: 5)
Jen and team were extremely easy to work with. They always went the extra mile to do whatever it took to ensure we had everything we needed and we understood everything about our loan process. I asked a lot of questions and even sometimes the same ones and Jen and her team was always super patient with us showing us exactly how everything would work. I would highly recommend them to anyone; in fact my sister and brother are both using them to build their new homes now. A company you can trust with reliable and extremely helpful people! -
Review 9 (2018-11-03 - Rating: 5)
Jen and her team were simply fantastic to work with!! They made the whole process very easy for us which was very much appreciated as we were coming from a different state. Jen’s loan officer assistant, Robert Meager, was super helpful and always there to answer any questions as well. I can’t recommend them enough as their customer service is second to none!! -
Review 10 (2020-05-05 - Rating: 5)
We just wanted to let you know that from the beginning to end the relationship with Team Guidry has been phenomenal from our first interview with Jennifer a detailed plan was executed to reach this final goal; we are very happy to initiate the construction of our dream home thanks to all the members of this team. Thank you for all financial advice and making the closing smooth with the help of the best professionals. We were able to experience the relationship with other banks and the team that First United has at this branch can’t compare.Thank you so much... -
Review 11 (2021-05-06 - Rating: 5)
We all deal with banks and mortgage companies for various reasons, but it is rare that we experience an impeccable service from the entire staff. It just doesn’t happen that often and when that happens you are not only obligated to recognize their hard work and effort but also compelled to let consumers know.I had the pleasure of working with Jen Guidry and her team with First United Mortgage Group on a construction loan and was thoroughly impressed by their level of professionalism and expertise. Their attention to detail and willingness to help surpassed my expectations. I was attended to with the utmost professional attitude and perfection from the time I made my first call to Jen to the last minute going through my loan disbursement with Linda Parks.In between those interactions, I had the pleasure of dealing with Heather Blanchard, Connie Salazar, Katelyn Eggleston, and Mary Moore to name few; all professional, curious, caring and willing to go the extra mile to help.I cannot thank them enough for helping me going through the process and would recommend them to anyone. -
Review 12 (2023-01-05 - Rating: 5)
My wife and I recently closed on our house with First United and we were very pleased with all of the hard work that Daniel Ganoe put forth. Daniel was very helpful and professional. He walked us through the whole process and explained everything step by step. If either of us had a question or needed anything he made sure to always be available. He was prompt in his email response and/or giving us a call back on the rare occasions that he didnt answer. We were very pleased with the services provided and would recommend working with Daniel. -
Review 13 (2018-11-29 - Rating: 5)
Jen Guidry and her team at First United are the best. They make every effort to communicate with you and to help you every step of the way. This is my first home buying experience by myself; however, this team was always wirh me. They are super kind and are happy to explain every detail. I was never in the dark ...they kept me fully informed at all times.I will recommend Jen and her team to anyone who is interested financing a home. -
Review 14 (2019-08-30 - Rating: 5)
Phenomenal experiences with Jen G. I have bought a total of 4 houses over the years in different states and this experience was by far the best. I believe the communication Jen showed me and the trust she built with her time and candor was the key. I was able to get a hold of her in the morning, day, and after hours. She has a wonderful staff of rockstars that follow up to make the closing easier. When looking at interests rates, she was able to beat the competitors every time.... every time. Her closing cost ..... you can’t beat them. When I look at ever doing business in buying a house again, Jen will be the first I call. Kudos to the First United Bank for landing Jen. She and her staff are a gem. -
Review 15 (2019-11-03 - Rating: 5)
Our experience for our first home construction loan has been a great experience. Jen Guidry at First United Bank saved us time and money with the very easy process. Jen has kept us and our builder informed of all the details needed. Thank you Jen. Thank you First United Bank. -
Review 16 (2020-08-10 - Rating: 5)
The team at First United were top notch. We couldnt have had it better by working with Jen Guidrys staff. Everyone we dealt with were professional and fast in their responses. Banks in the big cities dont work as good as this! Thank you, Jen for helping us with our home loan and making such a great experience. -
Review 17 (2024-04-16 - Rating: 5)
Our loan consultant, Harding McEldowney, was quick to get us pre-approved and guided us through the formal approval process. Closing was on time with formal approval days in advance -
Review 18 (2023-01-31 - Rating: 5)
Such an smooth, headache-free, loan process! Carlo & his team are so professional & we’re able to get us approved in a short period of time. As a third time home buyer, we’ve gone through the process before and never has it been so smooth then with these guys! Highly highlyyy recommended. 100/10 stars! -
Review 19 (2022-09-12 - Rating: 5)
Team Carlo did a fantastic job, going above and beyond with clear communication, subject matter expertise, sound advice, and 24/7 availability. I was so taken by the level of customer service that I didn’t hassle with multiple quotes and shopping around. It was obvious Team Carlo had my best interests at heart. We got the rate we wanted and we actually closed 3 days early!!THANK YOU TEAM CARLO!!! -
Review 20 (2019-08-20 - Rating: 5)
I know if and when I purchase future homes, I will not trust another mortgage company for funding. I am a loyal customer to Jennifer Guidry for life! I received personalized service, advice, and comprehensive information throughout the entire process; I was never left wondering what the next steps were or action I needed to take. While there were some hiccups, Jennifer and her team of advisers were uplifting and encouraging. I could not have asked for a better experience! -
Review 21 (2022-05-03 - Rating: 5)
Carlo and his team made our home buying experience possible. Their availability and willingness to communicate and support us through the process was unparalleled. I will work with Carlo and his team for future mortgage needs and would not hesitate to recommend them to any family or friends. -
Review 22 (2018-09-23 - Rating: 5)
If you want a down to earth team helping you get that dream home, you must consider Jennifer and her team!!!!!! From the moment we met her we knew we were in good hands. When my wife and I found our dream home, we were motivated to get it done!! We got prequalified right away! All we needed was to be told what to do and we did it quickly and they responded quickly. Robert and Mary were awesome. I even found out a good place to go skating in the area. As I type this I am looking out my windows overlooking Canyon Lake Texas waiting to see the first sunrise in our new home. We closed in 30 days!! Could have closed sooner but it was our choice to use the whole 30 days. The good Lord led us to the right team to get this done!!! Thank you Lord and thank you First United Bank!!!! Deon & Shaun -
Review 23 (2022-05-24 - Rating: 5)
Carlos team was very easy to work with. They kept me informed. This was my first time buying a house so I had a lot of questions. They were always friendly and never seemed bothered by all my questions. -
Review 24 (2023-02-24 - Rating: 5)
Team Carlo has been an absolute pleasure to work with through our mortgage journey. Extremely professional, educational and available to answer my calls and questions to what seemed to be around the clock. Much appreciated! -
Review 25 (2020-02-28 - Rating: 5)
First United Bank has been top notch throughout our pursuit of our dream home. The whole process was educational, smooth, and most of all, their communication with us was tip top. Me and my wife were kept in the loop every step of the way, truly truly a five star bank and beyond.Thank you Jen and your crew, you guys were amazing, especially those two guys in the trenches, Dominique & Ryan, WOW!!! What a team👍🏽👍🏽👍🏽👍🏽👍🏽 -
Review 26 (2020-03-23 - Rating: 5)
Ms Jen Guidry and her team are awesome. I highly recommend them to anyone especially Veterans who are looking to purchase or refinance their home. Recently refinanced with a great rate! This is my 3rd time seeking her expertise in mortgages. -
Review 27 (2019-03-03 - Rating: 5)
Jennifer and her team were very attentive. Jennifer was available any time day/night. They were very understanding when I delayed closing due to lack of understand on my part. Jennifer calmed my nerves and explained everything very simply to me. Amazing service with this team! Love it! -
Review 28 (2021-06-25 - Rating: 4)
Superb service from our rep Debbie. She was recommended to us, and we would definitely recommend her and First United. The whole team is well versed, and our construction loan process went smoothly. -
Review 29 (2020-04-10 - Rating: 5)
Excellent service, Jen Guidrys team are awesome!! Very professional and proactive!! Ryan (Loan Officer) was excellent!! I will definitely recommend First United Bank to my fellow Veterans!! Team Guidry keep up the great work youre doing for the city of San Antonio, SHERTZ, Cibolo and our Veterans!!! Thanks again to First United, The Title Company and Team Guidry!!! I wish you all the best on your future endeavors!! -
Review 30 (2018-08-25 - Rating: 5)
We moved to San Antonio from Florida a couple of months ago, we connected with our realtor, and she suggested First United Bank for our mortgage. After checking with other banks we decided to use First United Bank and we are extremely happy and do not regret our choice. Everything went very smoothly without any delays. I highly recommend Ms. Guidry and her team from First United Bank. -
Review 31 (2019-11-26 - Rating: 5)
After another bank played games with our financing for a new house, Jen Guidry and her team at First United stepped up and provided the best service Ive ever received, banking or otherwise. A truly wonderful experience! -
Review 32 (2019-03-10 - Rating: 5)
Jennifer Guidry and her Team Guidry members are fantastic! They communicate well, are always pleasant, and answer all questions promptly. This was the simplest and best loan experience ever. -
Review 33 (2021-04-18 - Rating: 5)
Jen Guidry and her team were outstanding to work with throughout the entire process from start to finish. The communication and follow-through was second to none. Highly recommend Jen Guidry at First United Bank. -
Review 34 (2018-09-03 - Rating: 5)
Jennifer and her team are amazing! They go above and beyond to provide excellent customer service. They treat you like family. Ill definitely use them again and will also refer family and friends. -
Review 35 (2019-02-26 - Rating: 5)
This is the first time I have ever bought a home! I have never been threw this process but Jennifer and her team made this one of the most easiest thing I have ever done in my life! Prior to her I had tried three other lenders and cause of my wife having a deferred student loan they had told me that I could not get approved. Being that we were going VA. Where the other lenders let the computer do they work she and her team had to do a manual underwriting for our loan (VA LOAN) with her and her team was willing to take that extra step of doing their job and not just relying on a computer to say yes or no! If it wasn’t for them our dream home would have never been possible!!!!! This team is so great that I would even refer them to my own mom and dad! I can not express how much I love this team for what they have made happen for my family or helping us get our dream home and all this in under 35days to closing! Thank verrrrrrrrrrry much Jennifer and my GOD bless you and ur team a hundred time and then some....!!!!!!!!! -
Review 36 (2025-01-20 - Rating: 4)
ATM always refuses to accept my deposits 4th consecutive week update machine errors already -
Review 37 (2023-02-18 - Rating: 5)
Carlo and his team were able to get us approved and the loan process completed in a very short amount of time….they were phenomenal to work with and will work with them again in the future! -
Review 38 (2020-05-20 - Rating: 5)
Jennifer and her crew Robert and Stephanie were very professional and patient when the closing was held up because of some issues beyond their or our control. They kept there promises and we were not penalized because of the delays. Then when the issues were resolved, they jumped thru hoops to get us closed in time. Competent and friendly folks that we would highly recommend. -
Review 39 (2023-02-19 - Rating: 5)
From start to finish, it was very professional and efficient. Great job of customer service. I felt very taken cared of. Carlo’s team is a no brained for me to recommend to anyone in the future. -
Review 40 (2021-05-05 - Rating: 5)
Jen Guidry and the First United Bank team make the loan process as easy as possible. They communicate regularly and plan ahead in the process to avoid surprises. -
Review 41 (2020-12-04 - Rating: 5)
It was an excellent experiance working with Jens team on the Construction loan process. I appreciate all the proactiveness and the effort they put in to process and setup the Construction Loan. -
Review 42 (2022-06-27 - Rating: 5)
Excellent experience working with Team Carlo! Very communicative and helpful. Made sure I was comfortable with every decision and took the time to explain and reexplain everything. Absolutely recommend working with Team Carlo! -
Review 43 (2020-06-11 - Rating: 5)
This was our second time using First United for a home loan. Very smooth process. The team was responsive and communicated very well along the way. -
Review 44 (2024-02-01 - Rating: 5)
Working with First United for our refinance was truly the best banking experience we have ever had. First class customer service, honest hardworking folks who care about their customers! -
Review 45 (2019-02-12 - Rating: 5)
Jens team made the mortgage loan process very easy and painless. Her team was great and we are very happy!!! -
Review 46 (2020-07-18 - Rating: 5)
Jennifer and her team are awesome. They have the lending process down. My experience was so smooth and really effortless. Thank you so much for making my dreams cone true. 😁 -
Review 47 (2019-12-25 - Rating: 5)
The BEST mortgage team to work with. They are caring, intuitive, and there for you every step of the way. I will gladly refer them to anyone I know. -
Review 48 (2021-04-19 - Rating: 5)
A huge thank you to Jen and her team for all the help on getting my family our home! Jen is amazingly knowledgeable and made the home buying process a great experience. Thank you! -
Review 49 (2019-07-09 - Rating: 5)
Jen and her team were flawless! Nothing more than perfection! One of the most customer focused teams I have ever seen. They have my business for life! -
Review 50 (2022-11-02 - Rating: 5)
Carlo and his team are amazing. Very knowledgeable and responsive. Great customer service experience. We can’t wait to use them in our future endeavors. -
Review 51 (2019-11-13 - Rating: 5)
Wonderful experience with Jen and team. They were very knowledgeable and patient as I went through the process of getting my dream home loan. -
Review 52 (2018-12-06 - Rating: 5)
Awesome experience! Her team was professional and quick. We had no delays in our experience and would most definitely recommend Jen!Thanks for all your help Jen! -
Review 53 (2019-03-28 - Rating: 5)
Jen and her Team are amazing! We had a difficult situation and Jen, Mary and Robert went above and beyond for us. I highly recommend them! -
Review 54 (2024-02-29 - Rating: 5)
Harding and his Crew were great to work with. Recommend anyone needing help with their refinancing -
Review 55 (2019-07-01 - Rating: 5)
Jen Guidry and her team are amazing! They truly made our home buying experience as painless as possible. -
Review 56 (2022-05-24 - Rating: 5)
Great experience buying a home through first united. Clear and timely communication every step of the way. Highly recommend! -
Review 57 (2019-07-24 - Rating: 5)
First United is fabulous to work with. Our experience was over the top with the quality of customer service and dedication and professionalism of the staff. -
Review 58 (2020-07-10 - Rating: 5)
Mere words cannot accurately describe the quality service and attention to detail Jenns team provides to her customers. One day I hope to meet Jenn in-person. -
Review 59 (2019-02-01 - Rating: 5)
Excellent team! Great to work with. Professional, courteous, prompt with every interaction. I highly recommend Jen and her team! -
Review 60 (2020-06-07 - Rating: 5)
Jen Guidry is amazing! You wont regret using First United and Jen Guidry for all of your lending needs! -
Review 61 (2023-10-31 - Rating: 5)
Purchasing a house with First United Bank was a very smooth process when you have good support you can rely on. -
Review 62 (2019-11-22 - Rating: 5)
People at First United Bank (Shertz) we’re always Professional, Knowledgeable, Thoughtful, and Kind. Yes, this is a Bank I’m talking about. Go see for yourself. -
Review 63 (2023-03-02 - Rating: 5)
Excellent service and and Carlo was very thorough and informative through out the entire home buying process. -
Review 64 (2020-05-22 - Rating: 5)
They were amazing to work with. Jen and her team were very helpful. -
Review 65 (2019-08-31 - Rating: 5)
Awesome experience.....their hard work made it effortless on our part. Thanks to Team Jen and First United -
Review 66 (2020-06-08 - Rating: 5)
Experienced staff was always on ready to answer questions. Guidance through the process was exceptional. -
Review 67 (2020-09-16 - Rating: 4)
Everything went along pretty good but I thought it could have been better coordination with setting up the closing process. -
Review 68 (2022-10-25 - Rating: 5)
Highly Recommended! Everyone is very pleasant to work with! -
Review 69 (2019-09-07 - Rating: 5)
Great experience securing a home construction loan. Would highly recommend! -
Review 70 (2018-10-22 - Rating: 5)
Had us ready to close a week prior to closing, communicate quickly, and in tune with our needs. -
Review 71 (2019-11-28 - Rating: 5)
Jen and her team are absolutely the Best! -
Review 72 (2021-01-08 - Rating: 5)
Great people to work with on my construction loan! -
Review 73 (2020-02-16 - Rating: 5)
The reviews about this bank are accurate . This bank is about as good as it gets . -
Review 74 (2020-05-01 - Rating: 5)
A great experience and very easy process. -
Review 75 (2016-06-01 - Rating: 5)
Good