First Service Credit Union - Northwest

Photo of First Service Credit Union - Northwest

Located in Houston, Texas

Address: 9621 W Sam Houston Pkwy N #110, Houston, TX 77064, United States

Phone: +1 713-676-7777

Rating: 4.1

Services

  • Drive-through
  • On-site services
  • Language assistance
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Cash advance

Categories

  • Mortgage lender
  • ATM
  • Bank
  • Financial institution
  • Credit union

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-01-30 - Rating: 5)

    Ive been a member for years and I only come to the NW branch! Phenomenal service! Sonja, Irma, Jessica, and Marissa are all very helpful and attentive. I feel like a shareholder and not just another number. Everyone is approachable and personable. This is the only branch I care to go to!!! I recommend this branch to anybody looking for a place to call home.

  • Review 2 (2025-01-15 - Rating: 5)

    I’ve been a member for years starting downtown. Sonja Banks and the staffhave always been so friendly at this Northwest Branch and it’s my favorite location.This past week I needed help and she went above and beyond to support me. She made an uncomfortable transaction much easier and she didn’t have to.

  • Review 3 (2025-01-28 - Rating: 5)

    Five Stars across the board! The NW branch is so welcoming and always helpful. lrma, Jessica, Marissa, Sonia, even Security is amazing! We love it there! Thank guys for being so awesome!

  • Review 4 (2024-11-13 - Rating: 5)

    I worked with Victor Hu, loan advisor with FSCU and he did more than an amazing job. He understood my needs and helped me with pleasure. Great experience! Will definitely be going back in the future if needed.

  • Review 5 (2025-01-13 - Rating: 5)

    My experience with this fscu branch was a welcoming and pleasant experience. The teller there had plenty of knowledge and made my first time opening a credit union account a enjoyable and worth while experience I highly recommend.

  • Review 6 (2024-06-21 - Rating: 5)

    I have had multiple bank accounts in the past and another credit union and settled on First Service and this Credit Union across the board has far surpassed any financial institution I have ever worked with. Especially this branch. They are so easy to deal with, so kind, courteous, friendly, patient and really helpful … it’s just a breath of fresh air.

  • Review 7 (2024-02-17 - Rating: 5)

    I visit this branch multiple times a week and have always been treated with respect, friendliness, and with professional courtesy. I am amazed the tellers, branch manager, and security staff recognize me and acknowledge my presence by my name. I like the fact they always are willing to engage in friendly conversation. Really feels like a family. Keep up the good work..

  • Review 8 (2024-03-23 - Rating: 5)

    I had and experience that I was not expecting. An employee named Demetrius was so kind and extremely knowledgeable. My husband had just passed and was a Vietnam veteran, and I was in a very emotional state of mind. Demetrius took her time to explain to me what she was doing and why. Each visit she is the same, so I know this is who she is.I had a totally different experience at Navy Federal Credit Union. I told the person waiting on me that my husband had just passed, and she never said my condolences or am sorry for your loss. She was soooo angry. I havent been back since that time. I did ask her why she was soooo angry and she said they were short of staff, however thats not a good reason to take it out on the people who give you a job, your customers.

  • Review 9 (2022-09-26 - Rating: 5)

    From the first moment Sonja and her team have made us feel like at home. Every team member has been so professional and very friendly. These guys are awesome 🤩

  • Review 10 (2024-06-24 - Rating: 5)

    I love a joyful person with a smile, and Sonja had a great attitude. I give her ten stars for my experience at First Service Credit Union, five is not enough!

  • Review 11 (2025-02-06 - Rating: 5)

    Sonja was incredible to work with, great customer service skills and very helpful.

  • Review 12 (2021-05-01 - Rating: 5)

    Raoul (branch manager) is that DUDE!!! I applied for an auto loan and was a bit nervous about it. Not because of approval, but because of the dealer visit with funding in hand! He was so patient, and very detailed in explaining the entire process. He basically coached me for the visit and also got me a GREAT interest rate! He is a God send. When I first opened a savings account, Caprice helped me open one and she was awesome too! So friendly and outgoing. When I went in today for my loan, I saw Caprice and she was just as bubbly. :) I had such a pleasant experience today and the only other time I visited to open an account. Theyre awesome! Hell, EVEN TANYA (the on-site security guard) is so friendly and funny. Im so glad I do business here.

  • Review 13 (2017-11-28 - Rating: 5)

    This is the best Credit Union in town. Ive worked with Raoul Cortes for years. He is great, knows his job well, and always get the job done. First Service Credit Union indeed treats their customers like we own the place. I will always recommend them for all of your financial needs.A. Granville

  • Review 14 (2019-09-30 - Rating: 5)

    Love this location, high five to Raoul Cortes. Ever since I have been with FSCU about 5 years now I have had awesome service from Raoul. From auto refinance, new auto loan, new joint account you name it he has been there to make every process smooth and fast. I highly recommend Raoul to all family and friends that ask me where I finance my vehicles and to anyone reading this post. You will not regret it! Keep up that awesome service sir and thank you for all you do for FSCU and your customers. We really appreciate people like you.

  • Review 15 (2021-05-17 - Rating: 5)

    Raoul Cortes was my agent and working with him has made my first time with them a great experience. I came to him stressed and overwhelmed and he went above and beyond on handling my car loan rapidly. I am so grateful for him, he did an exceptional job! His dedication, consistency, patient and communication is what gave me the peace of mind that I was in great hands. He went above and beyond to help me specially when the dealership was giving me problems. 5 stars is not enough to give Raoul for everything he did for us. On behalf of my boys and I thank you for everything, we are grateful! Thank you for your dedication and commitment. He comes highly recommended and anyone would be lucky to have him as their agent.AWESOME PLACE TO DO BUSINES!!!!

  • Review 16 (2023-02-09 - Rating: 5)

    Brandon M, Chris R, and cant forget Kendall, when I tell you went above and beyond to help make my sons first auto purchase go so smoothly and pleasant. Brandon is very knowledgeable, I found the auto he interviewed and gathered the information making this the best process for my son with the dealership. These three guys are the best! Thank you!

  • Review 17 (2021-09-24 - Rating: 5)

    Ive been working with Raoul Cortez for over 10 years, many transactions, and vehicles and he is THE MAN! Even now that he is the branch manager he still takes time to personally be involved with his customers. Made purchasing my new bike to ride with my daughter seamless and fast just like always.

  • Review 18 (2021-02-22 - Rating: 5)

    I have been a member of First Service Credit Union for years . They have the best customer service i have ever experience.I couldnt thank Raoul Cortez enough for everything he has done for me and my family. There has never been any problems in getting any auto and personal loans. All my close friends that i have refer to Raoul, all i received is nothing but uplifting results. Thanks Firts Service and specially thank you RAOUL CORTEZ.

  • Review 19 (2021-03-12 - Rating: 5)

    I have been banking at this FSCU (Sam Houston) location for nearly 4 years now. I have had a great experience with the staff. Raoul Cortes has been my financial representative and has helped me with 2 truck loans. His fast and speedy communication is what makes me stay at FSCU. Thank you Raoul for making my banking experience a great one.

  • Review 20 (2018-05-31 - Rating: 5)

    Ive had a chance to work with Raoul Cortes to refinance my Auto loan and to obtain a new OE Loan as well as refinancing my brother in law Auto Loan. Although we never met during the whole process, just through emails communication, Raoul had been on top of replying and answering all the questions that I had. The process was done just within 1 or 2 days and we got the funding we needed. Awesome work there, bud! Thank you for everything, Sir!

  • Review 21 (2021-06-14 - Rating: 5)

    I have been banking with FSCU for more than 5 years now. All these years, Raoul Cortes has helped all my families to achieve our financial goals in every aspect possible. Our family currently have many auto loans, personal loans with excellent low interest rates.Whenever we think of getting a loan, Raoul is the first person and FSCU is the first bank that comes in mind! As my wife always says, reach out to the angel Raoul, he will try his best to help us out.We always had best experience with Raoul. One of the recent experience, Raoul within two hours got us a loan, process was smooth and crystal clear with competitive rate. Thank you Raoul for all that you do and for helping me and my family all these years and looking forward to do more business with you in future!

  • Review 22 (2022-09-23 - Rating: 5)

    The employees at the northwest branch are always so kind and helpful. The new manager is always out front and talking with the members. It seems like she knows everyone by name! Jessica, Marissa and the new employee are always smiling and have fun at the branch. I love the jokes they tell the members too!I love my team at northwest.

  • Review 23 (2023-05-31 - Rating: 5)

    Ms. Sonia, Irma, Marisa, Jessica are so phenomenal very friendly, very helpful, always reliable and dependable. I would recommend anybody on my side of town to come see these ladies. They will take care of you been with him for a couple of years now and I don’t wanna go anywhere else wouldn’t trade it for the world.

  • Review 24 (2020-01-02 - Rating: 5)

    I have been a member for a while but recently bought a new truck. Raoul Cortes is a class act and great loan officer. I had no problems getting what I needed to secure a new vehicle. Thanks First Service and thank you Raoul Cortes!!!

  • Review 25 (2020-10-05 - Rating: 5)

    My experience with FSCU has been great! Raoul’s outstanding customer service, work ethic and willingness to help have made every process run smoothly. I received honest and helpful financial advices from him which I really appreciate! Thanks to Raoul and FSCU, I know my finances are in great hands! FSCU’s team is the best!

  • Review 26 (2020-04-05 - Rating: 5)

    I had refinance my wife’s Mercedes last summer with Raoul Cortez. He made the experience so easy and was so helpful. I reached back out to Mr. Cortez about another loan and once again he was able to help me with the process and was in and out in no time. I enjoy talking with him about our family as we complete the paperwork and he makes me feel like FSCU are family. I highly recommend FSCU if anyone is looking for a loan or wanting to join a credit union where they put your needs first.

  • Review 27 (2019-09-12 - Rating: 5)

    Raoul Cortes was so helpful to us this past week as we went to refinance our car. My husband and I walked out ecstatic to be able to do this when two other banks that we’ve been with for a long time turned us down. FSCU truly wants to help people save money. Our refinance saved us $12,000!!!!! I highly recommend FSCU!!

  • Review 28 (2020-11-04 - Rating: 5)

    Awesome service. As soon as i walked in I was introduced to Caprice. She had the best service Ive ever seen in a banking institution. If I could give 10 stars I would!!FastEasyAccommodatingFriendlyKnowledgeableThese all describe my experience with Caprice and First Service Credit Union. Thanks again!!

  • Review 29 (2023-12-13 - Rating: 5)

    The manager and staff are always accommodating and have excellent customer service. Also, the atmosphere and environment always has great energy and a good vibe. My experiences are always pleasant and great with staff that is in place.

  • Review 30 (2017-08-12 - Rating: 5)

    I would highly recommend FSCU!! Raoul Cortes was the greatest to work with. He made the whole process of refinancing my truck a breeze, he was willing to explain everything and help in every way. he went above and beyond my expectations to work with my schedule.

  • Review 31 (2021-09-11 - Rating: 5)

    I would like to thank. Mr Raoul Cortez for going above and beyond in helping me with my fraudulent issues with my account. He is a great example of leadership and he really cares about his members. I have been with FSCU almost 30 yrs.

  • Review 32 (2018-07-18 - Rating: 5)

    I got a chance to work with Mr. Raoul Cortes on opening a new checking and savings account and getting an OE loan, he is Awesome! He got me a a loan when no other bank would, and he will finish with you quick i was in and out in less than an hour, if you need anything from this credit union ask for Mr. Cortes!

  • Review 33 (2019-04-03 - Rating: 5)

    Best banking system on the planet. Raoul C. has handled 4 of my loans and always taken great care of me. As stressful as buying a new car can be he makes it stress free and simple. FSCU is for the people not the profit.

  • Review 34 (2025-01-13 - Rating: 5)

    Friendly staff!! always provides good customer service 👌🏻

  • Review 35 (2021-03-30 - Rating: 5)

    I’m completely satisfied with the service this credit union provides, Raoul Cortes has helped me save a ton of money by refinancing my vehicles and consolidating my debt. I’ve recommended this credit union to friends and family and they’ve all had the same excellent experience! Thank you FSCU!

  • Review 36 (2021-04-13 - Rating: 5)

    Ive never gone to a place where they make you feel like home. Everyone is respectful and they greet you as soon as you walk in. Lobby is always nice and tidy. Mr. Cortes has always gone above and beyond to meet my expectations no questions asked. I would definitely recommend 5 stars no questions asked.

  • Review 37 (2023-01-07 - Rating: 5)

    I joined first service credit union today solely on the exceptional customer service by Irma and the security guard who came outside of the building to give me some money i dropped in the building. These employees are definitely KEEPERS👊⭐⭐⭐⭐⭐😇✌️🥰🛐🤸IF I could give more stars you all would get ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐👌

  • Review 38 (2019-05-01 - Rating: 5)

    We would like to thank, Raoul Cortes from 9621 West Sam Houston Parkway location for all his help. He was very patient, helpful and had a good attitude. He saved us money on our car payments.

  • Review 39 (2022-03-01 - Rating: 5)

    Loan Advisor Alex Breton was always quick and ready to help me. He helped me figure out what was best to refinance my car. I recommend FSCU and Alex Breton to help anyone trying to refinance!

  • Review 40 (2016-03-01 - Rating: 5)

    With a recent phone call to update my car payment status I had the pleasure to work with MsSue Boston. Not only was she compassionate to the personal family issues I was going through. She did her job well updated the information follow through and give me a courtesy call back. It was my pleasure into talking with her in meeting with her that make sure a five star employee

  • Review 41 (2019-09-08 - Rating: 5)

    BIG thanks to Raoul Cortes for helpingout my clients with their financial needs, he has always provided his financial expertise to help them in many ways.Call Raoul if you need a Auto Loan or expert financial advise you will be glad you did.Thank you,Frank MartaCEONuhome Group, LLC

  • Review 42 (2019-09-23 - Rating: 5)

    I received a preapproved refinance loan information in the mail, and it was just that. My loan officer was Ariane Williams and hands down she is the best. Ariane works very hard to get the job done, we where able to refinance both of our cars. I have moved all my payroll checks to First Service Credit Union, so happy to be a part of a Credit Union that cares. Top employee should go to Ariane Williams.

  • Review 43 (2015-04-17 - Rating: 5)

    They are perfect in every way so far. I found my new financial home base. Thank you to everyone in the Houston corporate office whom Ive met thus far. I feel like I am treated like an actual person at First Service Credit Union, not just a number on a computer screen like at other banks.

  • Review 44 (2019-08-14 - Rating: 5)

    Raoul Cortes is absolutely wonderful. If there’s anything you need to resolve, this is where you go. Very good service and in a timely fashion. I highly recommend first service credit union.

  • Review 45 (2015-08-08 - Rating: 5)

    Hector Rodriguez refinanced our car and he was very customer oriented. Very pleased with the service that Mr. Rodriguez provided my husband and I with. Thank you for all your help Hector. FSCU has the best customer service. Celia Castillo answered all of my questions as well.

  • Review 46 (2015-02-13 - Rating: 5)

    This is the best credit union by far comparing with Chartway Credit Union. Javier, loan specialist help me out refinancing my car. Not only he made a happy customer, but he saved me money. Thanks for existing First Service.

  • Review 47 (2022-09-19 - Rating: 5)

    Michell was my loan rep. She was excellent and exceeded my expectations. I will definitely recommend first Service Credit Union to my family and friends.

  • Review 48 (2017-08-18 - Rating: 5)

    Ashley Barrera handled the refinance on my truck. She saved me over 100 dollars a month, and better interest rate. She kept me informed, and handled everything with customer service in mind. AWESOME JOB

  • Review 49 (2017-11-27 - Rating: 5)

    BIG THANK YOU to Raoul Cortes @fscu he is always our go to banker when we need anything done even with short notice he gets it done THAT DAY. He is an Awesome Banker would recommend him to all friends and family! Thank you so much from Diana.

  • Review 50 (2022-08-02 - Rating: 4)

    I have been banking with them for years and the staff are always nice. My only issue is the drive thru. The wait time is always long. Speed up the process for drive thru and you can get those 5 stars. This is for the location on Beltway 8.

  • Review 51 (2019-08-23 - Rating: 5)

    Ive had the pleasure over the course of merely 10 yrs of banking and loans from this branch, and Ive dealt with George Cortez whom you can rest assure that hes going to get the job done. Ive recommended several of my acquaintances to visit and join this branch.

  • Review 52 (2018-01-10 - Rating: 5)

    By far the best financial institution I have ever done business with. Sonia Renteria goes above and beyond to be helpful and courteous and take care of her members! Could not be happier!

  • Review 53 (2020-05-18 - Rating: 5)

    Raoul Cortes is the man! got my family in a Side by Side on my wifes birthday - made the process super easy and spent no time at the dealership - walk in sign and drive

  • Review 54 (2017-12-27 - Rating: 5)

    Raoul Cortes with First Service Credit Union provided the absolute best customer service I have ever received at a financial institution. I look forward to banking with FSCU.

  • Review 55 (2016-01-11 - Rating: 5)

    Been with them for a little over a year now and I am extremely satisfied with their service. I have worked with Javier and he is awesome with my refinance loans. Have 2 with them now and I am working on a 3rd!

  • Review 56 (2021-09-08 - Rating: 5)

    Raoul (branch manager) made the process of purchasing a vehicle super easy. Was able to get great rates and assisted through the whole process.

  • Review 57 (2024-04-12 - Rating: 5)

    Irma took initiative in assisting me with my IRA, she is very patient and knowledgeable.

  • Review 58 (2020-02-24 - Rating: 5)

    Mr Raoul Cortez is amazing. Prompt and Efficient. He made my day. Will definitely highly recommend him.Thanks Raoul.

  • Review 59 (2014-07-10 - Rating: 5)

    Best Credit Union ever! Amazing job from Raoul Cortes who helped me when I refinance my car.Thanks FSCU!

  • Review 60 (2019-03-13 - Rating: 5)

    Give a shout out to Daquan!!! Thanks for great service . Took my daughter to open account and it was a breeze . They are professional and polite . They gave me a secure card to help me establish my credit . Will soon refinancing my auto loan . Thanks again

  • Review 61 (2021-06-17 - Rating: 5)

    Raoul is awesome! Friendly and professional, and always takes care of me and my family! Highly recommend fscu, and Raoul.

  • Review 62 (2023-06-30 - Rating: 5)

    The staff at This FSCU are absolutely amazing! Especially Sonja!!Always greeted with a smile and a good morning by everyone!

  • Review 63 (2020-05-01 - Rating: 5)

    Mr. Raoul was amazing I went in and I didn’t know what to expect and he reassured me that this was the best decision to make. He’s really fast and friendly with his service.

  • Review 64 (2015-01-26 - Rating: 5)

    Keep your account in good standing and they will give the loans you ask for, even loans you dont ask for are offered to you . Raul is awesome, he really works on your behalf! Fair interest rates.

  • Review 65 (2021-07-31 - Rating: 5)

    Raoul Cortes is absolutely incredible!!He has been a huge help to me and my family and forever has my business!

  • Review 66 (2021-03-27 - Rating: 5)

    Friends look for Raul Cortes excellent person speaks Spanish and English helps you with your personal loan , car, pay your credit cards. he is an honest person

  • Review 67 (2019-03-21 - Rating: 5)

    I would like to thank Janie and Shirley at the Spring Cypress Branch for their help today. Thanks to their patience, kindness, humor and expertise, I was able to accomplish my complicated financial needs this morning.Thank you so much, Ladies! .... Ginger

  • Review 68 (2021-02-21 - Rating: 5)

    Went there to get help thinking I was gonna walk out the same way, but “Raoul” helped me out beyond my expectations. I’m extremely happy with my results and the loan that I was in desperate need.

  • Review 69 (2021-07-30 - Rating: 5)

    The Branch Mgr has been a most gracious help to me as my family and I go thru out time of grief in the loss of my wife of 49 years … thanks again Raoul for being so compassionate 👏👏👏

  • Review 70 (2019-03-16 - Rating: 5)

    I wouldnt choose another credit union the people here are awesome from the staff to the security guard at the entrance I have mutable loans with this guys and I absolutely love it they will work with you and answer every question you have for them.

  • Review 71 (2020-06-26 - Rating: 5)

    I talk to Raul to buy me a new truck he was very helpful and he guide me in right direction when buying a new or used vehicle, Thanks Raul you are the Best.

  • Review 72 (2017-01-27 - Rating: 5)

    Im a new customer with them, and they have the best customer service out of any bank Ive been to. Very personable and welcoming.

  • Review 73 (2017-03-21 - Rating: 4)

    I have Changed My Review Of FSCU because of a phone called I received this morning apologizing for the horrendous way I was treated yesterday by their Insurance Customer Service Department of which I greatly appreciate their sincerity and effort to make a difference in the way they approach issues with their customers.

  • Review 74 (2020-10-13 - Rating: 5)

    Raoul is an Amazing Loan officer!!!!!!! He is Definitely the BEST! Promt & Efficient...Thank you !!!!

  • Review 75 (2020-06-19 - Rating: 5)

    Amazing customer service here at this place, Raoul Cortes helped me so much with financial issues that I had very thankful for his help and service.

  • Review 76 (2019-02-16 - Rating: 5)

    We have been with them for a while. They are always family oriented and friendly. I would recommend friends & family to become members.

  • Review 77 (2017-11-22 - Rating: 5)

    I just want to thank Raoul Cortes @fscu he has went above and beyond to help our family many times! Thank you so much from the Nelson family!

  • Review 78 (2020-11-06 - Rating: 5)

    I couldn’t thank Raoul enough for helping me with getting my loan, great service and very responsive!

  • Review 79 (2021-10-01 - Rating: 5)

    So pleased with FSCU.. in the midst of becoming my primary financial institution. Yay for Zelle coming soon!!

  • Review 80 (2018-10-19 - Rating: 5)

    This Branch is Amazing! So kind and Concerned about the People.... I’m happy I opened up an account here. I’m pleased...

  • Review 81 (2017-11-30 - Rating: 5)

    I was referred by my sister and made one call!! They saved me lots of money and were quick !! Great experience!!!

  • Review 82 (2019-06-08 - Rating: 5)

    Great service everytime I come they never turn me away I highly recommend come and see (raoul cortes) very professional and genuine service from raoul

  • Review 83 (2015-07-30 - Rating: 4)

    The best thing that has happened to me.First Service Credit Union I cant thank you enough.

  • Review 84 (2015-04-13 - Rating: 5)

    I have been here twice as a shared branch and I love it.

  • Review 85 (2009-12-26 - Rating: 5)

    My wife and I have used them for years and like them very much.

  • Review 86 (2022-09-28 - Rating: 5)

    Staff is always very friendly and helpful!

  • Review 87 (2013-05-03 - Rating: 5)

    Love these guys, great job on helping me, great people.

  • Review 88 (2023-12-09 - Rating: 5)

    Always GREAT CUSTOMER SERVICE...!!!

  • Review 89 (2020-04-22 - Rating: 5)

    The staff are very courteous and eager to take care of you.....

  • Review 90 (2016-07-22 - Rating: 5)

    FSCU genuinely cares about the people and the community that it serves.

  • Review 91 (2016-08-14 - Rating: 5)

    Great bank for refinancing car !!

  • Review 92 (2022-07-05 - Rating: 5)

    Awesome jobs by everyone.

  • Review 93 (2015-07-20 - Rating: 4)

    Im sticking with them!!

  • Review 94 (2017-11-24 - Rating: 5)

    Excellent staff

  • Review 95 (2015-01-14 - Rating: 5)

    Good service

  • Review 96 (2017-11-01 - Rating: 5)

    Great location

  • Review 97 (2015-04-30 - Rating: 5)

    Love this place

  • Review 98 (2025-03-04 - Rating: 5)

    Excellent service

  • Review 99 (2022-10-14 - Rating: 5)

    Thanks to Asusena Ortiz, she helped me in the process to refinance my car and it was very easy and fast with a lower interest rate than what they had offered me.

  • Review 100 (2021-10-30 - Rating: 5)

    Thank you for financing and facilitating the loan for my car with lower rates, always excellent customer service especially from Mr. Frank Rodriguez and Estefania Gamez.

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