First Service Credit Union - Katy

Located in Houston, Texas

Address: 23665 Katy Fwy, Katy, TX 77494, United States

Phone: +1 713-676-7777

Rating: 3.5

Services

Drive-through
On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

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Comments

Review 1 (2025-02-23 - Rating: 4)
I’m having to give 4 ⭐️’s due to how we have to make deposits now and the fact the ATM deposit feature is NEVER working. Moms with kids do not want to drag them all inside. Especially on a cold rainy day. Or if I’m having to make a deposit after y’all close well I haven’t been able to because the ATM feature is always unavailable.

Review 2 (2024-12-23 - Rating: 5)
Hello,Excellent Customer service from a teller called NAELEA.She listened to me with lots of patience, and was very understanding.As soon as I entered the bank my phone died because I had spent all day at the Dr. office, but forgot to bring a charger with me. The distance from the Dr.’s office and the bank is short, and didn’t give me enough time to charge in the car.She let me borrow a charger to get my phone going so I could retrieve the information I needed to complete the transaction that took me to the bank.The bank closes at 5:00pm, but NAELEA stayed extra time so I could finish the business !I’m very appreciative of her care and patience!Thank you so much NAELEA.It meant a lot to me!Merry Christmas!🎁🎄

Review 3 (2024-11-06 - Rating: 5)
I want to share my experience with team / Very big thanks I give to Ms Ghizal Askaryar my loan Advisor for her amazing job shes very attended when everything i call or email to her direct shes answering or give to very fast call I work with her since around one years and overtime I discover shes doing e excellent job shes very patient and shes explaine all steps very well and answering to all my questions and also shes helping my moms too same way very polite ,I want to give her 10/10 for her outstanding customer service & also 5 stars to her and I want promoted her ,thanks again 😊

Review 4 (2024-03-25 - Rating: 4)
I have been a member for several years and bank at the Katy branch. I just love this CU! They have made it possible for me to establish my credit when the big name banks wouldnt. They have given me financial opportunities to help me and my family with our needs and wants.

Review 5 (2024-02-28 - Rating: 5)
I want to express the experience. that I have been receiving from the bank tellers at First Service at the Katy location.The tellers are very professional, friendly and knowledgeable. I have to say that I have never banked anywhere where I felt like family. Wow! How refreshing. To receive this type of treatment is not so common these days.I want to highlight DeAnn and Michelle for their super nice personalities.Jesus, the branch manager, has to be a special kind of person to organize this level of professionalism.

Review 6 (2024-05-05 - Rating: 5)
We have banked at FSCU for a few years now. We love it! Recently we financed a new car with them. We spoke to Victor Hu, he was amazing! He was friendly, very helpful and knowledgeable. He even stayed late for us so that we could have the car that night! Outstanding service! If you are not already a member... we 100% recommend! Ask to speak to Victor!

Review 7 (2025-01-28 - Rating: 5)
Jesus Marrugo was a great banker helper this afternoon I am so happy with his service .

Review 8 (2024-11-13 - Rating: 5)
I am happy to be a member at first service credit union . The staff and services are Great !!!!!

Review 9 (2022-03-03 - Rating: 5)
I am a newbie to Katy. After reading all of the reviews, I decided to take my chance and go with this credit union. I know everyone experience is different, but my experience was great. The Teller Ms. Rosa was extremely knowledgeable and friendly. She answered all of my questions and concerns. I opened a checking and savings account and I am looking forward to doing busy with this credit union. However, I did notice that this location is very busy. So I will doing the majority of my business online .

Review 10 (2023-01-14 - Rating: 5)
Today I visited this Credit Union that I’ve been going to since 2017 and has the kindest encounter with their new Branch Manager Jesus. Super friendly and quick service. I like being a member here for many reasons. They don’t charge fees, have great customer service and have always helped me when I’ve had any issues or concerns. I’d recommend going by to see how they can help you and your family.

Review 11 (2023-01-03 - Rating: 5)
The auto loan process was handled exceptionally well. Was walked through the process step by step and all questions were answered when asked. The communication was great and when we had any issue they went out of their way to offer workarounds and solutions. Couldn’t be happier with the service I received

Review 12 (2023-03-15 - Rating: 5)
Chun John Wang is amazing! Closing on a home and was urgent to get my auto refid as fast as possible. He was able to get me done in less then 2 hrs.. still waiting on another loan place to call me back. Really blown away by the service he gave me today. If any managers are reading this, Id recommend advancing him. Great people are difficult to find. Thanks again John!

Review 13 (2015-09-03 - Rating: 5)
My husband and I went in to inquire about re-financing our 2015 Nissan. The process went very smoothly and we were notified of approval the very next day. We went from a 8.5 percent APR to 3.6 percent so needless to say, we were extremely pleased with our visit! To add to this, we were also advised of their checking and savings account options that have no maintenance fees! We will be canceling our current checking account which charges $8.95 per month and switching over to First Service Credit Union for our checking and savings...Overall, our visit with this institution was very successful and they have exceeded our expectations with their service!

Review 14 (2017-09-26 - Rating: 5)
I am beyond pleased with the service we have received from Nolan and FSCU. I was with another credit union for several years with good payment history and all. When I tried to refinance my vehicles, they straight out said NOPE! So when searching for another credit union, I received a piece of mail regarding refinancing...so I gave it a shot. Nolan was able to help us out and refinance both of our vehicles. Soon after, we upgraded and the credit union was there every step of the way. Nolan made sure all the paperwork was done and completed. He always responds to all my emails when I have questions. He is the absolute greatest banker I have EVER encountered. His work ethic is exceptional. Im glad I took a chance with FSCU....BEST CREDIT UNION experience. Needless to say, I dont bank with anyone else.

Review 15 (2019-11-14 - Rating: 5)
We have known Sonia Renteria since 2015 and have worked with her on multiple loans. Every experience with her has been absolutely exceptional! She has always gone over and above to help us out. We would highly recommend working with her for any loans, savings, and checking accounts that would be needed!

Review 16 (2017-09-26 - Rating: 5)
A shout out to Nolan who manages this branch. Weve been dealing with Nolan here for the last few years. I want to say what a pleasure it is doing business here. It makes it so much easier having that person that knows you. Weve done several loans and such through Nolan. Hes very customer service oriented and these days that gets harder to find. If youre looking for a credit union that will take good care of you give these guys a try.

Review 17 (2023-02-10 - Rating: 5)
Chad Simmons was great to work with! He made the loan process so easy. On top of that, he completed it in records time! I was a pleasure doing business with him.

Review 18 (2019-06-01 - Rating: 5)
I went in to apply for a vehicle loan and the process was so quick and easy. Sonia was amazing, so friendly and courteous. She explained all my options in detail. I asked a ton of questions and she was very patient with me. THANK YOU Sonia I appreciate you.😍😀

Review 19 (2019-05-24 - Rating: 5)
Ive been with them for years and Im really happy with FSCU and all of the employees.Last month I got an auto loan with them to buy a new truck and a good lady named Jesica (from 23665 Katy Freeway location) helped me with all of the process to get the loan quik and easy. She was very patient and helpful even at the moment that I was at the truck dealer signing all of the papers.We need an FSCU branch in the East side of Houston ASAP!

Review 20 (2017-09-25 - Rating: 5)
I was referred to First Service for a car loan by a manager at Westside Chevy. Lina helped me get approved quickly. She was insightful and I couldnt be more pleased with my new loan and my NEW CAR! Thanks First Service!

Review 21 (2018-08-07 - Rating: 5)
Amazing service by Bryant B.! We went around all day after finding my perfect car, trying to find a rate I could afford. After it almost looked like I couldnt get my car, he helped me and got me the perfect rate. Answered all my questions, worked hard to get what I needed, incredible job. I will only go to Bryant from now on :)

Review 22 (2016-01-03 - Rating: 5)
When I lived off Mason Rd. I used to come here for shared banking. This is not my regular branch, but I was able to do the transactions I needed. My branch is waaaay in Pearland, so First Service made life convenient for me. Plus, theyre personable and helpful too.

Review 23 (2019-08-26 - Rating: 4)
Ive been banking with this bank since they were onsite at KBR on clinton drive. Theyve really grown over the years. The new Katy location is awesome, theyre always nice and never extended waiting. The branch manager Sonia Renteria is really down to earth and helpful. I didnt even know what her title was until months later.

Review 24 (2018-06-21 - Rating: 5)
Nolan was incredible helping us set up a brand new account. He took the time to answer all of our questions, explained the differences between account options, and helped get our 501c3 up and running quickly. We couldn’t have asked for a better experience!

Review 25 (2023-07-28 - Rating: 5)
Ms. Mannar at katy location is the most helpful banker we encountered , she goes out of her way to help you with any problem and make you worry free. Caroline and I appreciate her very much ,,

Review 26 (2019-04-09 - Rating: 5)
Got instant approval for auto loan on the spot. Avoid shell credit union. They approved me and when i went to buy the truck without telling me they lower my aprroved 10,000 less and i was piss and went here. This place was straight forward no b.s.

Review 27 (2020-01-30 - Rating: 5)
Had a great experience with my Financial Service Representative Jessica she went above and beyond to help me get what I was looking for!! She also was very easy to work with and friendly and had all the answers for my questions. I highly recommend go to this bank and requesting Jessica

Review 28 (2020-12-01 - Rating: 5)
I am so thankful that I am apart of a team of excellent financial assistance. I have had other banking experience an I am very HAPPY to inform you all that Travis an the whole amazing crew are above the rest. Thank you family an may God bless you all. 2021 blessings Yassss!!🙏🙏🙏👏👏👏👍👍👍👍

Review 29 (2018-04-19 - Rating: 5)
Came here to open an account so i could leave chase. By far the best choice ive made, great staff and asses and issues. Talked with Kassandra M. and Bryan B. Who helped me with a small issues i had.cant thank them enough. Very helpful and went out of their way to help me with my problem. I recommend these guys over any big bank!

Review 30 (2018-08-03 - Rating: 5)
Customer services was great with the tellers. Security guard needs to be a little bit nicer. Dont judge a book by its cover. Money comes in different shapes and colors.

Review 31 (2017-10-04 - Rating: 5)
My husband and I open an account at first service after we got married. We have a branch in our town, but we prefer to go to katy and deal with Nolan. Anytime that we have needed anything or had questions Nolan dosnt hesitate to help us. Nolan goes above and beyond we appreciate it!

Review 32 (2017-10-17 - Rating: 5)
The staff at this branch have always seemed to go above and beyond for my family and I can tell the manager Nolan is a real pro. But, if he ever moves branches I will tell you Im with Nolan and will go out of my way to continue dealing with him.

Review 33 (2019-06-28 - Rating: 5)
Working with Sonia Renteria has been a delight. Because of her I will shift all my business from Wells Fargo to FSCU. My experience with FSCU has always been pleasant.

Review 34 (2017-09-06 - Rating: 5)
Nolan and his staff have been great all these years. We really appreciate everything they have done for us. May God bless them and continue to care and help their clients and families.

Review 35 (2022-04-19 - Rating: 5)
Awesome team members staring with Christopher, Sonia , and Rosa.... We drop Capital one because of lots of fraudulent accounts... First Service Credit union will try their BEST with anything... Awesome family

Review 36 (2018-10-29 - Rating: 5)
Lina Garza is an amazing banker who understands why it means to work with people. She understands your banking needs and immediately offers solutions to fit your needs. I recommend her ...

Review 37 (2020-05-13 - Rating: 5)
I worked with Sonia over the phone today I was scared I wasn’t going to get approve to open a account with a credit union but it was smooth and easy and fast I’m glad to say I’m a credit union customer

Review 38 (2015-09-15 - Rating: 5)
Went in there to refinance my 1500 chevy and got approved the next day NOLAN W made everything very smooth for me I went from 12.86 APR to 7.39 APR thanks FSCU

Review 39 (2020-06-10 - Rating: 5)
I needed something for the covid-19 season, but thanks for the help over the phone and emailing it online. Now that the lobby is opened, I am looking forward to a more friendly service.

Review 40 (2020-04-14 - Rating: 5)
Great service. The teller was very nice and helped me with my multiple transactions. Keep it up. Will recommend to anyone

Review 41 (2017-07-22 - Rating: 5)
Been with these guys since 2000 They are great.. My entire family are members..I would highly recommend this credit union to everyone

Review 42 (2020-03-08 - Rating: 5)
This branch has always been attentive and professional every time I have gone to it. Especially Jessica she’s great with customer service.

Review 43 (2021-05-14 - Rating: 5)
I updated my review to reflect their response to my complaint. They exuded kindness during the call and quickly assisted me with resolving the issue. Thank you!

Review 44 (2018-02-20 - Rating: 4)
My bad. I let my account go $2.17 negative. I was charged $150.00 for that. Let that sink in for a minute.After I posted my review they reached out and fixed the situation. Thank you.

Review 45 (2021-12-09 - Rating: 5)
Love doing business with the Katy team. Mannar, Rafael and the rest of the team are rock stars.

Review 46 (2022-09-16 - Rating: 5)
They always give great service. No issues in the 5 years I’ve been with them.

Review 47 (2023-08-23 - Rating: 5)
Love this credit union everyone is amazing and so helpful!

Review 48 (2020-10-15 - Rating: 5)
Have always had a good experience here. Make cash withdrawals, etc and friendly people, low/no fees...

Review 49 (2018-05-09 - Rating: 5)
Great service, I had my problem solved quickly. I was attended by Bryant B J, kind employee.

Review 50 (2017-08-15 - Rating: 5)
Nolan and his staff are nothing but amazing. Would recommend to anyone.

Review 51 (2017-04-21 - Rating: 5)
Solid Branch. Solid Staff. Knows me by name when I come in. Would not bank anywhere else.

Review 52 (2017-12-09 - Rating: 5)
It’s a great bank to do business with!!

Review 53 (2023-06-16 - Rating: 5)
Wonderful service, friendly staff.

Review 54 (2017-11-18 - Rating: 5)
They always take care of me

Review 55 (2015-07-30 - Rating: 5)
Best Ever

Review 56 (2025-03-04 - Rating: 5)
Wow! Was having major issues getting my business account set up at other banks and met Lina and Jesus and they made it work. They really go above and beyond and are truly amazing.