First Service Credit Union - Gulf Freeway

Located in Houston, Texas

Address: 8980 Clearwood Dr, Houston, TX 77075, United States

Phone: +1 713-676-7777

Rating: 3.7

Services

Drive-through
On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-03 - Rating: 5)
I’ve had a fantastic experience with First Service Credit Union! Their customer service is top-notch—friendly, professional, and always willing to go the extra mile to assist with my banking needs. Every interaction, whether in person, online, or over the phone, has been smooth and efficient.Their products and services are competitive, offering great rates and benefits that truly cater to their members. I also appreciate how easy it is to manage my accounts through their online and mobile banking platforms.If you’re looking for a reliable and customer-focused credit union, I highly recommend First Service Credit Union. They genuinely care about their members and make banking a hassle-free experience!

Review 2 (2024-10-30 - Rating: 5)
Branch Manager Luis Flores was very very helpful,respectfully done a lot of research with card services to help me with card fraud! He’s truly my hero! Once again thank you Mr.Flores

Review 3 (2024-10-05 - Rating: 5)
Had the pleasure to meet Mrs Tina. She was exceptional, professional informative and most of all very patient. We were very pleased the way she took us through the whole process.

Review 4 (2024-11-18 - Rating: 5)
Ms Destiny provided friendly and excellent service when I came in for a new debit card. Very helpful and quick.

Review 5 (2023-07-28 - Rating: 5)
I always receive great service from nice, helpful, and knowledgeable reps. I recently got assistance from Victor, who is a loan advisor here. He was great! He took time to explain all the details of the loan and walk me through the process. He was very friendly and personable! I will be contacting him for my future loan needs and I suggest you do the same! I appreciate the great service I receive here.

Review 6 (2024-07-06 - Rating: 5)
OMG, I use the drive-thru today, because its HAWT, outside. Ms. Destiny was very friendly, professional, and fast. She understood the assignment and got me on out the way fast and respectfully. Thanks so much STAY BLESSED 💯

Review 7 (2024-02-02 - Rating: 5)
I went to ask about a loan at FSCU. They directed me with Mr. Victor Hu. Best loan advisor I have worked with to this day. Got me in and out with the approval and funds available fast. Again thank you.

Review 8 (2024-04-04 - Rating: 5)
I love this location because they always help me out if I don’t understand something in my banking Account, the customer service is great here and hope a lot more people come here to bank with them.

Review 9 (2023-12-01 - Rating: 5)
Love this location! I needed a loan and everything went smoothly, applied, by the next day had the $$! Victor is amazing!! Great customer service, friendly and took care of me!! Thank you for everything!!

Review 10 (2021-06-17 - Rating: 5)
I truly appreciate first service credit union there always friendly, helpful. I feel secured and home when I drive up and when I deal with them in person. Customer service truly it’s a comfortable. Thank you guys for your hard work and dedication 🔥🔥👏👏🔥🔥👏👏

Review 11 (2017-03-17 - Rating: 5)
Kristen is an amazing manager, she helped me out with a loan that I thought I would never be able to get from another bank. She is very prompt with calling back when you leave a message and she takes her time in helping you resolve all your banking needs. I give them 5 stars.

Review 12 (2018-06-21 - Rating: 5)
Opened an account and transferred a car loan after doing so on an off day I went in and made a deposit. On that day I was told they participated in shared beaching which I thought was great. A month later I wanted to make another deposit and every branch near me showed to be opened was permanently closed. Tried to set up a transfer from another bank and its a 2 day wait. Because they close so early I tried a shared branch to make a deposit and was denied. Called them and they said because its a new account its a 120 day wait and they could use my debit card to make the deposit but its a 5 dollar fee and a 48 dollar convenience fee. How can I use this credit union as a primary banking source when every branch closes at or before 5 during the week and on the weekends, or are In a distant location if your in baytown or southwest houston. Very dissapointed in the way business is being conducted.*****UPDATE***** I was contacted by Upper management the next day after this review about rectifying my issues. My concerns have been addressed and hopefully adjustments will be made to make customer experiences more pleasant and less tedious.This is a great credit Union for loans and other banking needs outside of the issues I addressed from my experiences.***Update*** They changed the policies that created the issues I previously mentioned. This Credit Union is now rated AWESOME!

Review 13 (2018-05-10 - Rating: 5)
Been working with them for a year now. Never had the need to go to a branch i can do everything over the phone or computer. Fits my busy schedule perfectly.I an even deposit checks through a picture on my phone. Great customer service, competitive rates. Would highly recommend to do business with them

Review 14 (2016-10-21 - Rating: 5)
I always get excellent service here and at the other branches as well.i think the FSCU is the best. I am a somewhat critical person.I went to open a second account and this Rep, Hispanic guy, was more interested in telling me why I should not get a second account than attending to my second account. He got me really upset, gave me inaccurate information, wrote the wrong account number on my card and was just an idiot. That was an exception, I always get excellent service with these people.

Review 15 (2021-03-19 - Rating: 5)
I am a 65 year old man. Luis Flores is a great employee that helped me get a credit card and improve my credit. Its a joy every time I work with Mr. Flores. I appreciate him and I am happy to be a client of this branch.

Review 16 (2020-12-17 - Rating: 5)
Always nice. Customer service lady Ashley was nice too! Stayed on the phone the whole time till I was able to log in.. Good customer service I say. Never had a problem here even outside in the lines at the branch. Nice Bank!

Review 17 (2018-04-30 - Rating: 5)
This CU is awesome. I went to First Service Credit Union to complete a shared branch transaction. They took care of my transaction so fast and the staff is so helpful and friendly! Best customer service!!

Review 18 (2018-03-02 - Rating: 5)
I stopped in on Friday at First Service CU to complete shared branch transactions since FCCU is now across town from me. The tellers were helpful & friendly, and provided great customer service.

Review 19 (2019-10-21 - Rating: 5)
I have had 3 different business dealings with Cynthia Merdano at the South Houston branch.What a pleasant person to work with , very kind and professional . Thanks for good sevice. Long time member.

Review 20 (2021-11-15 - Rating: 5)
I love my credit union when other banks said No first service credit union said Yes the best Decision I have made for me and my family.Thank you First Service Credit for all that you guys do for your Members.

Review 21 (2021-11-23 - Rating: 4)
Sometimes the line on the drive-thru takes longer but the service is goodI would like to have a branch close to me in Baytown nothing on this side not even a ATM 🥺🥺

Review 22 (2023-08-04 - Rating: 5)
This location is great. I have a couple of accounts with them. Luis and all the staff are friendly, welcoming and most importantly helpful!

Review 23 (2016-08-31 - Rating: 5)
We have been banking here for years and Phyllis is our banker and she is wonderful to work with .I just wished they had a bank closer to Galveston

Review 24 (2018-05-27 - Rating: 5)
Awsome credit union! was with a bank before now with first service and its great! Service is always great.

Review 25 (2018-01-13 - Rating: 5)
Good bank, I love the points for using my debit card. I can get gift cards with my points.

Review 26 (2020-12-22 - Rating: 5)
There is a security guard at the door that asks if you have an appointment and takes your temperature as well.

Review 27 (2022-11-01 - Rating: 5)
I’ve had nothing but great service from First Service Credit Union.

Review 28 (2015-09-28 - Rating: 5)
Very supportive and assisting while taking care of a most urgent matter. Thank you so much for all you do.

Review 29 (2017-07-27 - Rating: 5)
Great place to work with , all employees are very helpful ,Mary & Cinthia are the friendliest helpers in the front !