First Basin Credit Union

Photo of First Basin Credit Union

Located in Houston, Texas

Address: 713 Golder Ave, Odessa, TX 79761, United States

Phone: +1 432-333-5600

Rating: 4.7

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Loan agency
  • Credit union

Photos

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Comments

  • Review 1 (2025-03-01 - Rating: 5)

    Golder location is always fast and friendly. First basin is better than a bank because its owned by members and employees working for each other. Fbcu keeping west Texas great 👍.

  • Review 2 (2025-01-31 - Rating: 5)

    My teller was very friendly and helpful. I used the Golder location. I will drive out of my way to use this location. Being face-to-face with my teller is the best. Great experience.

  • Review 3 (2025-01-31 - Rating: 5)

    I think first basin bank is amazing never had any trouble every time I call and ask for my balance or any question they always verify and make sure that its me and not someone else and anytime I have came in to talk to someone they are great help and have always resolved my questions or needs

  • Review 4 (2024-10-08 - Rating: 5)

    I had a great experience. The people who helped us were very helpful and friendly and explained things very well and answered all our questions.

  • Review 5 (2025-01-14 - Rating: 5)

    First Basin Credit Union Bank works their lines efficiently so you can get back to your busy schedule. Thank you for that courtesy.

  • Review 6 (2025-01-10 - Rating: 5)

    Great customer service every time I do business.

  • Review 7 (2024-11-19 - Rating: 5)

    The young lady who assisted with my new account was very professional and friendly. She answered all my questions as well.

  • Review 8 (2024-08-19 - Rating: 5)

    Love the atmosphere very Friendly and helpful, they all always greet you and have a beautiful smile

  • Review 9 (2024-05-31 - Rating: 5)

    Friendly, & very helpful. Especially when one has no clue on new tech. Im old school, so they had an overwhelming, unthinkable patients with me!!!💯

  • Review 10 (2024-04-23 - Rating: 5)

    Stephanie was very polite and extremely helpful! It made me glad I chose FBCU. Smooth experience, definitely recommend!

  • Review 11 (2024-12-30 - Rating: 5)

    Was in and out quick, and got all my questions answered

  • Review 12 (2023-08-28 - Rating: 5)

    My experience today was something in this time of life was the care and compassion I needed. The customer service was genuine. I appreciate the lady who helped me. The tellers at this particular branch showes exceptional work. Thank you for your kindness.Sincerely,Lorahamah Olivas

  • Review 13 (2024-08-17 - Rating: 4)

    It was good. Had to make a deposit. They were nice and friendly.

  • Review 14 (2024-08-15 - Rating: 5)

    Lulu and her staff always treat us great! Very Professional always

  • Review 15 (2024-07-25 - Rating: 5)

    The loan process was quick and easy, just a couple of emails and my load was ready the next morning.

  • Review 16 (2022-06-24 - Rating: 5)

    Best place to have a saving and checking. They are very patient and nice.This place is always clean and they have a relaxing waiting area with couches/seats. They also give my kids lollipops 🍭 which they love so much.Love the respect they give to others even when customers are ignorant and mean.Thank you First Basin Credit Union workers for being kind and patient.

  • Review 17 (2024-05-04 - Rating: 5)

    I can’t thank Aimee enough! She was knowledgeable and friendly!!! Really made me feel at home, that’s exactly what I was looking for in a local bank.

  • Review 18 (2024-09-05 - Rating: 5)

    They were very good and helpful and professional

  • Review 19 (2024-12-16 - Rating: 5)

    The ladies there are always friendly.

  • Review 20 (2023-07-17 - Rating: 5)

    I have been a member of First Basin before they were First Basin. I have never been disappointed with my interaction with any of the employees! They are always so kind and courteous!

  • Review 21 (2024-08-12 - Rating: 5)

    The teller I spoke with was courteous, knowledgeable, & respectful of my transaction. Thank you.

  • Review 22 (2024-07-29 - Rating: 5)

    Both ladies helping, one a trainer and one a trainee were very courteous and helpful.

  • Review 23 (2024-03-22 - Rating: 5)

    Every time I go I have a great experience. Great customer service and friendly workers!!!

  • Review 24 (2024-07-18 - Rating: 5)

    Very friendly. Got a new account set up, explained everything and was very helpful

  • Review 25 (2023-10-02 - Rating: 5)

    I love coming into the lobby because Im always greeted with a friendly hello. The tellers are always fast and helpful if I need assistance!

  • Review 26 (2024-11-06 - Rating: 4)

    Every experience I’ve had with any branch of First Basin has been excellent.

  • Review 27 (2022-08-05 - Rating: 5)

    I have been with First Basin Credit Union for a few years now,and I have nothing but good to say about my entire experiences with them.The workers are always courteous,quick to help with anything,always polite and very helpful. My credit was not great and I was approved for a loan and a great opportunity for me and also help when I really needed it.Ive never even considered another bank. Im very happy and satisfied with First Basin Credit Union!

  • Review 28 (2024-08-09 - Rating: 5)

    It was good. First Basin is always good. It’s the reason I stay.

  • Review 29 (2023-02-02 - Rating: 5)

    Its always a pleasure going to the one in Golder always with smiling faces and always set up beautiful for special occasions. Keep up the work. I just love Veronica always going beyond on what she does.

  • Review 30 (2022-10-14 - Rating: 5)

    Good experience, girls there are nice and helpful every time I go there. I go there for the person to person transaction. Veronica is the manager there and is very friendly. Always greets me and calls me by name.

  • Review 31 (2024-07-05 - Rating: 5)

    Really nice employees. Easy service

  • Review 32 (2023-09-09 - Rating: 5)

    They ask and completed my transfer of funds with ease. All question were answered to mu satisfaction. Very polite and courtesy at its best.

  • Review 33 (2024-07-20 - Rating: 5)

    Quick service, always friendly , polite, and professional.

  • Review 34 (2024-04-03 - Rating: 5)

    My request’s were taken care of Promply! Courteous staff member’s👍

  • Review 35 (2022-06-30 - Rating: 5)

    Tellers were fast and courteous. I saw it was so nice of them to send me some dog treats for my dog. Thank you so much!!!

  • Review 36 (2022-11-06 - Rating: 5)

    Super friendly! They really seem to care abd want to be helpful. No long wait time.

  • Review 37 (2024-03-06 - Rating: 5)

    Prompt service ,easy, Friendly, polite she answered all my questions , very efficientI’m very satisfied thank you!

  • Review 38 (2023-08-12 - Rating: 5)

    They were very helpful, and gave me a great rate for my new car.

  • Review 39 (2023-08-29 - Rating: 5)

    Today was so very helpful the ladys at your branch are so nice an helpful . I enjoy First Basin Credit Union they treat you as family

  • Review 40 (2022-09-09 - Rating: 5)

    I want to thank 1st Basin for having the most welcoming and kind atmosphere people like Jocy Cerceres are the reason I enjoy banking at 1st Basin.The entire staff at 1st Basin are awesome on 9-9-22 9:30am.

  • Review 41 (2024-12-09 - Rating: 5)

    Always so nice

  • Review 42 (2023-06-01 - Rating: 5)

    LULU is amazing was able to do what I needed to without having to go in. She is very informative made everything extremely convenient!

  • Review 43 (2023-02-22 - Rating: 5)

    Everyone was Super helpful, respectful and friendly!.They made me feel very comfortable.

  • Review 44 (2024-05-22 - Rating: 5)

    Stage was friendly and set my account up in a timely manner

  • Review 45 (2024-02-20 - Rating: 5)

    Always very courteous, and willing to help with any transaction or business.

  • Review 46 (2023-09-01 - Rating: 5)

    I have been banking at FBCU since 1997, and love it here. The customer service, is excellent everyone is very helpful.

  • Review 47 (2023-04-26 - Rating: 5)

    They always have great service! The teller that helped me was amazing!! 💯💯💯

  • Review 48 (2023-04-24 - Rating: 5)

    Those ladies are always super helpful and friendly I’m proud to be a member for the last 35 years

  • Review 49 (2019-12-16 - Rating: 5)

    The ladies are always so friendly! They address us respectfully. The lobby is always clean, quiet, and decorated beautifully at Christmas time.

  • Review 50 (2024-07-10 - Rating: 5)

    Always leave with a smile,the employees are awesome.

  • Review 51 (2023-01-24 - Rating: 5)

    Ive been with First Basin for 20yrs and never have i had a disappointment always Great People at all locations

  • Review 52 (2024-04-11 - Rating: 5)

    Great service and the people who work their are amazing

  • Review 53 (2024-03-28 - Rating: 5)

    I always get prompt, professional, accurate service with First Basin.

  • Review 54 (2022-05-04 - Rating: 5)

    They were really nice and give the kids incentives to save and little free gifts. I switched to them because I’m sick of Wells Fargo and their nonsense.

  • Review 55 (2022-06-24 - Rating: 5)

    I enjoy going to this branch. The girls are friendly and Veronica always calls me by my name!! Great place!

  • Review 56 (2024-07-09 - Rating: 5)

    The lady that helped me was incredibly kind!

  • Review 57 (2023-07-31 - Rating: 5)

    This bank was amazing. Miya was very informative & took her time to make sure I was taken care of

  • Review 58 (2022-10-06 - Rating: 5)

    It been my pleasure having you as my bank..everyone is always polite, and never have had a bad experience with ya ..thank you fir being my First Basin Credit Union..

  • Review 59 (2024-06-21 - Rating: 5)

    The lady was very helpful and patient!!

  • Review 60 (2023-06-09 - Rating: 5)

    Very courteous. I’m big on customer service and First Basin never disappoints.

  • Review 61 (2022-10-07 - Rating: 5)

    The ladies were very nice and helped me out with all of my questions.

  • Review 62 (2022-12-07 - Rating: 5)

    I love this bank all staff of this bank are great they treat me like they have known me all my life I use several branches and all staff treat me great this bank goes over and beyond their duties as a bank to help their customers

  • Review 63 (2023-02-27 - Rating: 5)

    Always able to get my needs met in a timely and friendly manner. Thanks

  • Review 64 (2024-08-14 - Rating: 5)

    Very friendly young ladies

  • Review 65 (2023-01-03 - Rating: 5)

    They keep me notified when my balance drop. They also alert me of fraudulent activity on my account and they provide me with the upmost best service possible

  • Review 66 (2024-08-21 - Rating: 5)

    Great customer service!

  • Review 67 (2023-10-25 - Rating: 4)

    Very professional and polite. Respectful of my time

  • Review 68 (2024-07-05 - Rating: 5)

    Always friendly and willing to help.

  • Review 69 (2023-10-31 - Rating: 5)

    The staff at the Golder branch are friendly and attentive to your needs.

  • Review 70 (2023-04-28 - Rating: 5)

    Friendly with a happy 😊 to help you out plus remind me the 5 de Mayo event ( with Mariachi Hahaha )

  • Review 71 (2016-11-12 - Rating: 5)

    Good morning.. Iam planning to refinance my car after I read all the advantages from my friend and reviews. I acquire it this year 7-8months ago..im i qualify and what are the requirements..so that I can prepare those stuff and visit your office.

  • Review 72 (2024-07-10 - Rating: 5)

    The tellers & the Bank as a whole are very friendly & efficient

  • Review 73 (2023-01-24 - Rating: 5)

    They are alway very polite and prompt. I enjoy banking with them.

  • Review 74 (2023-06-16 - Rating: 5)

    Always welcomes me with hellos and smiles and get tasks done on time

  • Review 75 (2022-07-11 - Rating: 5)

    I never have any trouble with First Basin, everyone is always so nice and helpful.

  • Review 76 (2025-02-01 - Rating: 5)

    Member since 2004.

  • Review 77 (2022-03-03 - Rating: 5)

    Way to go Lulu and the girls!!! Thank you for all you do in serving the good folks at First Basin’s Golder branch!!

  • Review 78 (2023-07-27 - Rating: 5)

    Thanks to the branch manager she was very polite and helpful 🙂

  • Review 79 (2022-07-07 - Rating: 5)

    Love the people at the Golder branch!I live on the other side of town but will travel to see them.

  • Review 80 (2023-06-02 - Rating: 5)

    Everyone at FBCU is incredibly welcoming and someone always is able to help.

  • Review 81 (2023-06-06 - Rating: 5)

    Staff was Very professional and courteous. First Basin is awesome.

  • Review 82 (2022-03-17 - Rating: 5)

    The whole staff was very courteous and helpful especially Vero and Lulu.

  • Review 83 (2022-06-08 - Rating: 5)

    I have been a member since 1997 and have always had great service!

  • Review 84 (2022-03-04 - Rating: 5)

    Very professional and thoughtful hospitality ,couldnt be more satisfied with their genuine service.

  • Review 85 (2023-12-04 - Rating: 5)

    Everything was just fine,fast and courteous service

  • Review 86 (2023-12-08 - Rating: 5)

    Love this branch! Nice and friendly staff!

  • Review 87 (2023-08-31 - Rating: 5)

    I like because u always r nice and friendly.

  • Review 88 (2022-06-23 - Rating: 5)

    Jocelyn was an amazing helper, all personnel was very helpful and friendly.

  • Review 89 (2024-06-05 - Rating: 5)

    Awesome job 👏 👍😎👍very friendly and helpful

  • Review 90 (2023-05-10 - Rating: 5)

    I love my credit union. Service is beyond great

  • Review 91 (2023-10-28 - Rating: 5)

    I love it. The people are so sweet.

  • Review 92 (2023-09-21 - Rating: 5)

    Golden Branch is always fast efficient and friendly.

  • Review 93 (2022-12-03 - Rating: 5)

    I love my bank, and the service is always excellent.

  • Review 94 (2022-03-01 - Rating: 5)

    Very helpful and friendly service definitely will recommend

  • Review 95 (2024-07-10 - Rating: 5)

    The ladies are very helpful

  • Review 96 (2024-10-07 - Rating: 5)

    Very helpful

  • Review 97 (2023-08-07 - Rating: 5)

    I was helped with ease because of my existing checking account

  • Review 98 (2022-02-06 - Rating: 5)

    Wonderful staff at the Basin!! Keep up the good work😃

  • Review 99 (2024-05-13 - Rating: 5)

    Very helpful and contortious.

  • Review 100 (2022-12-27 - Rating: 5)

    Our customer service was top notch.

  • Review 101 (2022-11-25 - Rating: 5)

    Their quick when I go through the drive thru.

  • Review 102 (2022-06-23 - Rating: 5)

    Excellent customer service, member friendly organization.

  • Review 103 (2024-11-19 - Rating: 5)

    The only thing I didnt like was 5 dollar for one month statement

  • Review 104 (2022-12-28 - Rating: 5)

    The ladies there are attentive and very polite.

  • Review 105 (2023-07-23 - Rating: 5)

    Great service and awesome employees

  • Review 106 (2022-05-06 - Rating: 5)

    Thank you First Basin team! You guys are the Best! ❤️

  • Review 107 (2021-12-01 - Rating: 5)

    LuLu was very helpful. Very great service!

  • Review 108 (2023-04-30 - Rating: 5)

    Very fast, efficient, and courteous service!

  • Review 109 (2023-06-16 - Rating: 5)

    The service was friendly and fast

  • Review 110 (2024-02-29 - Rating: 5)

    I like it, that everybody that I talk to is very friendly

  • Review 111 (2022-07-27 - Rating: 5)

    Great place to bankStaff is awesome

  • Review 112 (2023-05-26 - Rating: 5)

    Friendly service and courteous…

  • Review 113 (2023-05-30 - Rating: 5)

    Always great service

  • Review 114 (2023-10-24 - Rating: 5)

    Staff worked good

  • Review 115 (2023-07-14 - Rating: 5)

    Very friendly staff.

  • Review 116 (2022-11-10 - Rating: 5)

    Amazing tellers,very helpful branch

  • Review 117 (2022-03-15 - Rating: 5)

    Very well Professional,,,and Nice,,,Lovely environment...👍

  • Review 118 (2021-08-06 - Rating: 5)

    Golder location is always helpful, thank you !

  • Review 119 (2021-12-15 - Rating: 5)

    They show love keep it g

  • Review 120 (2024-06-07 - Rating: 5)

    Good happy 😊

  • Review 121 (2024-07-26 - Rating: 5)

    It was good

  • Review 122 (2022-08-05 - Rating: 5)

    Excellent service as always

  • Review 123 (2023-12-26 - Rating: 5)

    First basin is amazing

  • Review 124 (2023-03-16 - Rating: 5)

    Quick and painless process.

  • Review 125 (2023-09-21 - Rating: 5)

    Excellent service

  • Review 126 (2024-02-29 - Rating: 5)

    Great customer service

  • Review 127 (2023-02-21 - Rating: 5)

    Everything was great 👍

  • Review 128 (2023-06-02 - Rating: 5)

    Always awesome

  • Review 129 (2022-11-19 - Rating: 5)

    Courteous and professional

  • Review 130 (2022-12-07 - Rating: 5)

    Courteous and helpful

  • Review 131 (2023-04-13 - Rating: 5)

    Fast and friendly

  • Review 132 (2023-12-07 - Rating: 5)

    AWESOME

  • Review 133 (2022-02-25 - Rating: 5)

    Good service ,

  • Review 134 (2023-10-30 - Rating: 5)

    Good

  • Review 135 (2023-11-08 - Rating: 5)

    It is a very good place. I love how they serve you immediately. They are very attentive and efficient. I love it.

  • Review 136 (2022-06-23 - Rating: 5)

    Very good service

  • Review 137 (2024-06-14 - Rating: 5)

    Excellent

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