Credit Union of Texas - By Appointment Only

Located in Houston, Texas

Address: 8131 Lyndon B Johnson Fwy #107, Dallas, TX 75240, United States

Phone: +1 214-818-3231

Rating: 3.6

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-09-10 - Rating: 4)
I am updating my original review. I went in person to the CUTX branch in Oak Cliff and expressed my concerns about not being to reach anyone by phone. My concerns were taken seriously and passed on to the CUTX leadership team. The next day, I received a phone call from corporate customer service informing me that the problems I experienced were taken seriously and being remedied. There was genuine interest in my customer experience and a commitment to system improvements. Thanks, CUTX!

Review 2 (2024-07-03 - Rating: 5)
Mr. Kamron Mathis and the rest of the staff have been very helpful and always very thorough in in handling my member needs. It is with great pleasure that I share this note of gratitude for their excellent customer service.Sincerely,Paul Williams

Review 3 (2024-06-28 - Rating: 5)
Yaxaire was exceptionally professional amicable & helpful resolving an account error & rectifying the complication of my automatic draft for my automobile loan. Many Thanks to her & her astute attention.Michael

Review 4 (2023-11-29 - Rating: 5)
If youre in the area or youre desperate to get the money in today or in a hurry? Its worth the drive. Theres never a line at the teller window and there are very few people waiting to have personal appointments with employees for discussing their finances or loans, what have you. But the absolutely magical reasons for remembering this place are the hours. If youve missed your regular location and you can make it to this location before it closes? It does have extended hours. And the tellers are always in a good mood and thats because theyve had an easy day because of the location and theyre decent people who havent been working non-stop all day. I dont think Ive ever been in line behind somebody when I arrive. This place has been a lifesaver or at least a huge convenience because of its hours. Just when I think that Ive missed my opportunity to get a check in? I remember this location and look it up sometimes I have two hours to spare. Its not hard to get to even though it looks like it on the map. You can literally pull into the parking lot off the service road. Mark this one on your map cuz one day youre going to need it. Im sure youve been in situations where you wish the bank was open later because you just absolutely had to pay something or get something in your account? At times like those traffic and distance dont really matter. You just want to get it done... today. If you can make it? This place is your answer to that problem.

Review 5 (2023-04-26 - Rating: 5)
Lexis W. At the High Five Branch was fast, focused, and extended great customer service. She let a group of know that she was sorry we were experiencing issues with our card and accounts. That her manager would be right with us. When our wait was extended she went to the manager asked if she could get us started. She printed new cards gave us directions. Printed out forms and let us vent all while sympathizing and doing whatever she could do to assist

Review 6 (2022-03-31 - Rating: 5)
Great branch. — Franklyna Tumbay is my personal banker at this Branch. She explains everything in detail, and is very helpful.

Review 7 (2023-04-17 - Rating: 5)
I recently had the pleasure of being at the Credit Union of Texas (High Five Branch) with a co-worker on our Lunch break. When we walked in it was a little busy and I noticed a young lady Teller that was helping a rude customer! It stood out to me because this young lady never lost her composure or her beautiful smile. Now that is what you call customer service. Her name tag had Alexis W. She was amazing and her smile was infectious!

Review 8 (2020-01-14 - Rating: 5)
Google reviews are only when Im mad and want others to understand that if I took the time out when I was mad then it must be bad. But this is exactly the opposite. The branch manager is Roy and he is probably the best manager at a bank I have ever dealt with. I just love my new switch to a credit Union. He has taken time to sit there several times and call as many people as it takes to get me my answers and has gone above and beyond. I called him at 5:59pm today and he actually called me back at 6:03 to tell me it was resolved. They close at 6pm. Try getting any other bank to even call you before close let alone after. I told him I was just calling to thank him. I feel like these people are my family the only difference is if I give my family money to hold I wont get it back!!

Review 9 (2023-01-19 - Rating: 5)
My husband and I signed up for membership today and LET ME TELL YOU, GOD IS GOOD! Kamron was absolutely WONDERFUL! He helped us every step of the way, from opening our account to refinancing my car, AND getting approved for my husbands vehicle purchase - in the SAME DAY. 10/10 would highly recommend!! Thank you Kamron! 🙏❤️

Review 10 (2022-03-22 - Rating: 5)
My experience today at this location was great. Banker franklyna was able to go beyond and above getting me approved for a personal loan and educated on how to used my credit card to help build my credit up more for further loans. Very professional and respectful, I recommend this location to anyone who need help with finance.

Review 11 (2024-07-08 - Rating: 5)
Yadira Vazquez was very courteous and efficient. She solved my situation in a very. time. Thank you for your patience.

Review 12 (2022-03-24 - Rating: 5)
Great service and very respectful banker. Franklyna was able to keep calm, when I walk in very upset about my account been negative and all. She was able to explain everything to me why that happens and ways to prevent it going further. I as pleased with the service I receive today.

Review 13 (2022-03-28 - Rating: 5)
Franklyna has helped me open a new account when I moved to Texas recently. Her professionalism, and knowledge of the services I needed where unmatched. She remembered my name and addressed me by it every time we spoke. I make it a point to only come into the branch because I know I’ll be treated like family and not just an account holder.

Review 14 (2022-09-06 - Rating: 5)
I walked into the bank extremely upset because I was debited twice and this young called Alfredo Cedillo walked me through; spent a long time over the phone trying to fix my problem and fixed it perfectly. He is indeed the best professional I can remember dealing with. He just made my day and chilled my temper. Please join me to congratulate him and Credit Union of Texas where he works.

Review 15 (2022-08-30 - Rating: 5)
Franklyna helped me open an account and get approved for a personal loan to consolidate some credit card debt. She was super informative, helpful, and kind! I’d been nervous to get a loan of any kind, but she was very thorough when walking me through my options.

Review 16 (2022-04-01 - Rating: 5)
I had a great experience today at CUTX Franklyna was very helpful throughout our Auto loan process. She made the process very easy and fast. My first here was a great experience and will come back again for anything.

Review 17 (2021-09-18 - Rating: 5)
This bank is amazing in all aspects. If you do not open an account with this bank you are missing out from lots of benefits. I love it here because they care about their customers. This is the best credit union bank, even better than all the so call big banks who doesnt care about the growth of their average customer.

Review 18 (2021-09-07 - Rating: 5)
I came to apply for An auto loan, at first I was denied. However I came back 1week later I met Franklyna, I think she is new to this location, but was able to help me reapply and got me approval, I wasn’t excepting to get a great offer since I was denied the first time. I explained my problems to her and she went above and beyond to help me out.she really was patient and smiling the whole time

Review 19 (2021-06-09 - Rating: 5)
The stuff, loan team and customer service were very helpful throughout my car loan process. Credit Union of Texas was able to offer me the best rate available for my vehicle. I would highly recommended CUTX to all of my friends and family.

Review 20 (2022-05-24 - Rating: 5)
Franklyna Tumbay was a gem when helping me become a member of CUTX. She helped me refinance my vehicle & set up a savings account at the branch. She was very friendly and helpful. I would highly recommend setting up an appointment with her.

Review 21 (2021-09-15 - Rating: 5)
Getting a divorce is a headache in itself. They helped me remove myself from a joint account with no problems.Went into the office and the people greeted my daughter and I as we entered. The guy who helped me in the office Mike is very kind and compassionate. Thank you guys!

Review 22 (2022-03-22 - Rating: 5)
Oh my goodness! Franklyna Tumbay is the best member relationship specialist I have met at CUTX. She is very professional and she made sure that my issue was resolved before I walked out of her office. I am so please with her service, I will tell ally family members to open an account with CUTX.Thank you Franklyna Tumbay.

Review 23 (2022-03-23 - Rating: 5)
Franklyna,We had a great visit with her and she help me with my concerns. Ms. Franklyna is very courtesy, knowledgeable and friendly.I am so happy to have helped me and show me how to do my Zelle. Now I understand the app well, because her and she deserved a 5 start. I look forward, if I have any concerns in the future, she will still be here at CUTX.

Review 24 (2022-11-04 - Rating: 5)
Alfredo Cedillo is the Branch Manager at 8131 LBJ Fwy, Dallas, TX. Is by far one of the best if not the best BM that we have ever encountered in our experiences with any financial institution. Not only was this guy training the young lady that was helping us but we watched him help ever one that entered the Credit Union including his employees all while keeping his professionalism and a big smile.That guy desires more money!!!

Review 25 (2020-01-17 - Rating: 4)
*Edit* Account has been closed and I was contacted by 2 managers. Nice job on fixing the problem, thank you.Extremely disappointed. I closed my account in person (like you have to do) and now almost 2 months later, it’s not closed. I sent an email the day of to the branch manager and he ghosted me (I was asking about the $10 maintenance fee when I had it open for maybe a week) but he never responded. Fast forward to today, apparently account is still open, more fees incurred, and no way to contact directly except by going up there in person again. When you get this fixed, I’ll remove this review, but right now I think people should literally go anywhere else except this credit union.... regardless of the branch.

Review 26 (2018-05-15 - Rating: 5)
Eric Myers has been one of the best loan officers I have ever had the pleasure of working with! As a car dealer we take great consideration about where we send out customers for financing. We want to make sure that our customers have a great friendly easy experience and get the best rate possible! Eric Myers and Credit Union of Texas always make that happen!Thank you!

Review 27 (2022-03-22 - Rating: 5)
Came to the bank a few weeks ago to find out about getting a loan. I was attended to by Franklyna Tumbay. She was very helpful in helping me get the loan process started. She took her time to explain everything in detail. She was very professional, nice and friendly. Definitely the best customer serve I have had I a while.Thank you Mrs Tumbay

Review 28 (2022-03-22 - Rating: 5)
With professionals like Franklyna Tumbay, CUTX will continue to excel in Banking business. I was very frustrated when I got to the bank but Franklyna made sure I that I was taken care of and I walked out of the bank feeling relieved.She was very professional and understanding. I wish the world can have more of this employee. She very compassionate about her job and she ensures that the clients are happy.Thank you Franklyna.

Review 29 (2022-03-30 - Rating: 5)
Franklyna has been the best help today! I’ve never been to a credit union and she made the process smooth all the while having fun and laughing! I’m excited to see how I can grow with this credit union!

Review 30 (2022-04-01 - Rating: 5)
I was attended to by an amazing, sweet person who took her time out to help me & actually listen to my all my problems, I came there upset & she made sure everything was ok and that I understood fully before I left. She went above and beyond my expectations, I will refer all my family and friends to her. I was getting ready to close my account and she changed my mind completely. Her name was Franklyna Tumbay

Review 31 (2022-04-01 - Rating: 5)
I was served by Frankie T. She was wonderful! She helped me in the most efficient and productive way. When I come back, I will look for her to help me. She is a shining example of a model employee.

Review 32 (2021-06-03 - Rating: 5)
I called to get an auto loan for the first time ever and was surprised at how fast i was helped. DT was extremely professional, credible, and really went out his way to assist me in financing my very first car. He throughly explained all of my options and benefits. I was so impressed with his service and dedication to serving the members of CUTX. Thank you so much DT (10/10 would recommend)

Review 33 (2023-09-20 - Rating: 5)
I received the best attention I can ever asked from a member relationship specialist ( kamron Mathis ) is very articulate an active listener he deserves and accolade.

Review 34 (2023-08-03 - Rating: 5)
Friendly front desk staff with bankers who are always available (and remember me).

Review 35 (2022-03-28 - Rating: 5)
Franklyna helped me with learning about refinancing my auto loan and made everything so easy! She explained everything clearly and made it simple to choose the best option for myself and my finances. If you come here definitely come to Franklyna for help!

Review 36 (2021-12-20 - Rating: 5)
I had the pleasure of working with Breck Fickle and Luke Schlenker for my first home purchase. As someone who has never gone through a process as intense as buying a home, I needed guidance and reassurance throughout the process. I am so glad I picked the Credit Union of Texas for my mortgage needs. The Texas Mortgage Lending (I guess the subdivision of CUTX that handles mortgages) team went above and beyond to make this (super anxious) first-time home buyer feel in control of the process, and everything went smoothly!

Review 37 (2022-03-30 - Rating: 5)
Our representative Franklyna was very professional, kind and informative. Feel blessed to have met her and are now a part of the Credit Union of Texas.

Review 38 (2022-03-28 - Rating: 5)
Customer service was elite. Franklyna T took really good care of me and was quite informative. She answered all of my questions and addressed all of my concerns. 5/5 would recommend

Review 39 (2022-12-05 - Rating: 5)
Sarah Beaubouef at the Richardson location is so helpful! Very professional! She answered all of my questions and got additional input to make sure she was giving me accurate information. Great experience today!

Review 40 (2022-04-06 - Rating: 5)
Frankly a was very helpful with our first time here at Cutx, she took her time to explain everything and go over all our question.. I recommend her to anyone who is new to banking or have any question about how Cutx works. I appreciate your time and thank you

Review 41 (2022-03-31 - Rating: 5)
Best place to get an auto loan. Franklyna is very knowledgeable and was so helpful and understanding. She made the entire process to easy. Will recommend 100%.

Review 42 (2019-06-06 - Rating: 5)
I can’t say enough good things about Danielle Gonzalez and her team! She is not only prompt but she always makes sure I get a great rate with no hassle. Thank you once again!

Review 43 (2019-04-11 - Rating: 5)
Magan Lynch and Loan Team 1 rocked out! They got my car deal done fast with an excellent rate & were readily accessible the entire time. They’re my new Go-to for any needed financing

Review 44 (2019-03-28 - Rating: 4)
Chad and Loan Team 1 auto loans have been great! Home refi guy real cool and professional. Not real happy with personal loan customer service.

Review 45 (2022-03-28 - Rating: 5)
Had a great experience when I opened my account at CUTX. The rep I had Franklyna was very attentive and helpful. I couldn’t have asked for more a better experience will be visiting this location again

Review 46 (2023-10-06 - Rating: 5)
Kamron Mathis is awesome! He does an excellent job of helping me with my banking needs!

Review 47 (2024-03-02 - Rating: 5)
Ive been with the credit union of Texas over 7 years and luv my bank ❤️❤️

Review 48 (2022-03-15 - Rating: 5)
Very helpful, understanding.Took time to run me through all, I needed to know.Very nice guy. On top of his game. The gentleman name was Roy Massanet.

Review 49 (2023-08-21 - Rating: 5)
Kamron helped me out and was very courteous and on top of everything. He is theeeeee best!! Thank you so much Kamron!!

Review 50 (2015-06-05 - Rating: 5)
Awesome place, Andrew Freeman went out of his way to help me get financed on the right vehicle. I recommend that everyone do business with the credit union of Texas.

Review 51 (2022-03-22 - Rating: 5)
After trying to get an auto loan from various banks..I finally met with franklyna whose service was quite pleasant and was finally approved for the auto loan.she’s really good at what she does

Review 52 (2022-03-29 - Rating: 5)
Came in today for an online banking services and frankly a did a great job helping get back on. Very nice and respectful

Review 53 (2022-03-24 - Rating: 5)
I had a great experience with this Credit union.Franklyna was a great help, she answered all the questions that I had thoroughly and was very informative

Review 54 (2022-04-06 - Rating: 5)
Franklyna I am very exited she very hard work, dedicated ,and how to takcare customer in a good manner my recommendation she will keel it I really she will a model of her co worker.

Review 55 (2018-06-15 - Rating: 5)
Their website is a little buggy, but their customer service is top notch. And most importantly, their rates are phenomenal! Extremely competitive and the lowest Ive seen in years. Definitely recommended.

Review 56 (2022-08-12 - Rating: 5)
Franklyna was very nice friendly and help me open up a new account very fast I like how she handle business.

Review 57 (2022-03-25 - Rating: 5)
Franklyna is great—she spent a long time with me very patiently and helped me solve issues step by step. I really appreciate it!

Review 58 (2018-06-18 - Rating: 5)
Danielle Gonzalez is fantastic! Such a pleasure to work with while getting approved for my auto loan.

Review 59 (2023-07-21 - Rating: 5)
Jorden (I think that was the spelling) has no clue she saved a life by seeing a human in need and going the extra mile ❤️

Review 60 (2022-03-31 - Rating: 5)
I came to get information about a personal loan, and Franklyna was so helpful. I definitely recommend!

Review 61 (2022-03-25 - Rating: 5)
FANKLYNA TUMBAY was really helpful with my first time application and explained everything very cleary it was such a smooth process

Review 62 (2024-01-10 - Rating: 5)
Went in to pay off my car, the prices was fast and easy.

Review 63 (2022-04-01 - Rating: 5)
It was Great service what I get by Franklyna Tumbay help me get approved for a credit card

Review 64 (2022-03-28 - Rating: 5)
Franklyna was the greatest very professional and informative. Best banking decision I’ve ever made

Review 65 (2017-10-28 - Rating: 5)
My customer service experience is continually exceptional. Ill be there today. Hopefully, 🍪🍪 will be available😀

Review 66 (2024-03-04 - Rating: 5)
Alexis W was friendly, understanding, and super-helpful! Thank you!

Review 67 (2015-11-20 - Rating: 4)
Great benefits for veterans! Minus 1 star for difficult to set up web site.

Review 68 (2015-01-15 - Rating: 5)
I received excellent customer service, great benefits for my banking needs.

Review 69 (2020-06-05 - Rating: 5)
Great bank , they made my loan supe easy and gave me a great rate !!

Review 70 (2022-03-22 - Rating: 5)
Franklyna Tumbay was really helpful with all my needs great advisor

Review 71 (2023-01-27 - Rating: 5)
Awesome experience getting my auto loan with them.

Review 72 (2015-07-10 - Rating: 5)
One of my best credit union easy to work with nice people

Review 73 (2015-12-09 - Rating: 5)
Great credit union. I do not have plans on leaving them!!

Review 74 (2016-12-17 - Rating: 5)
Good service and even you are waiting but you feel nice and relax with friendly employees!!

Review 75 (2015-12-02 - Rating: 5)
Great customer service, would like to see some locations open in dallas

Review 76 (2022-03-30 - Rating: 5)
Franklyna was so helpful. Thanks for all yo do

Review 77 (2010-12-06 - Rating: 5)
I bought a car through them and love it.

Review 78 (2022-07-09 - Rating: 5)
Great service every time.

Review 79 (2019-07-22 - Rating: 5)
Great and friendly service!Thanks

Review 80 (2022-03-30 - Rating: 5)
Very professional was a godsend franklyna

Review 81 (2017-01-09 - Rating: 5)
Awesome customer service ever!

Review 82 (2020-09-25 - Rating: 5)
The best CU in Texas!

Review 83 (2020-11-20 - Rating: 5)
Maria W. went above and beyond.

Review 84 (2022-06-14 - Rating: 5)
Love this Credit Union!

Review 85 (2022-03-24 - Rating: 5)
Franklyna was amazing

Review 86 (2017-03-22 - Rating: 5)
Excellent

Review 87 (2022-07-08 - Rating: 5)
Excellent service

Review 88 (2020-09-18 - Rating: 5)
Good credit union

Review 89 (2016-07-28 - Rating: 4)
A little stand offish

Review 90 (2024-06-21 - Rating: 5)
They dont have an ATM on site, they should add that review to Google maps.

Review 91 (2025-01-31 - Rating: 5)
I want to open an account with you

Review 92 (2024-10-02 - Rating: 5)
Excellent

Review 93 (2015-03-07 - Rating: 5)
For me it is the best in credit order companies, they are much better than a regular bank, thank you, Credit Union of Texas, thank you.