City Bank
Located in Houston, Texas
Address: 5219 City Bank Pkwy, Lubbock, TX 79407, United States
Phone: +1 806-792-7101
Rating: 3.9
Services
- Drive-through
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Mortgage lender
- ATM
- Bank
Photos
Latest AC Repair Services in Houston
Comments
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Review 1 (2024-11-10 - Rating: 5)
So grateful for moving to a different bank! It was easy and a great experience! Marcy Moffett handled my new account and was a pleasure to work with! I highly recommend! Thank you for making a hard day a better day! -
Review 2 (2025-02-03 - Rating: 5)
I recently opened a new account with City Bank after banking at a credit union for over 30 years, the customer service is top notch. Every employee I came in contact with was so nice & professional and very helpful -
Review 3 (2024-08-10 - Rating: 5)
After many years of banking with all of the major brands and watching their customer support decline while their fees skyrocketed, I felt it was time to find a bank that shares the same customer service values and banking philosophy that I do. City Bank, a Texas born bank with offices in the El Paso area checked all the boxes I was looking for in a banking partner. Opening a checking account (no monthly fee) was effortless and their customer service staff treated me like royalty when I had a few questions setting up my online profile. With the major brand banks you’re a little fish in a big pond, with City Bank you’re a big fish in a little pond. City Bank knows how to treat their customers and that’s what banking is all about. If you’re looking for customer-driven in-person or online banking with all the services you’ll ever need, look no further that City Bank! -
Review 4 (2024-10-15 - Rating: 5)
After having an issue,, Jon the chef officer helped me and reach out to me and took care of me personally..Thank you so much for helping me ....and getting me were to I need to be with my car loan....Thank you & God Bless🙌 -
Review 5 (2025-03-02 - Rating: 5)
Always friendly and welcoming. Why I bank with a local bank. -
Review 6 (2024-05-25 - Rating: 5)
Hands down the easiest account I’ve ever opened. I stayed at my office and it was all handled for me. We will be growing with City Bank for a long time. David helped me form start to finish. -
Review 7 (2024-03-07 - Rating: 5)
Chrislynn S. at City Bank was so helpful and kind. She answered all the questions I had with a smile on her face. The ease of setting up my account was top notch! I highly recommend City Bank! -
Review 8 (2021-07-16 - Rating: 5)
Best bank in town, Period. Customer service is second to none, and it is all LOCAL. Everyone is super friendly, and Ive honestly never had a bad experience working with the folks at City Bank. They go above and beyond to make sure your needs are met, no matter how big or small. -
Review 9 (2024-06-10 - Rating: 5)
Opened my accounts with Raen and her team and the process could not have gone any smoother. Very professional and informative about the account types -
Review 10 (2022-08-18 - Rating: 5)
I had the pleasure of speaking with Anessa (I hope I spelled that right) about an overdraft fee. She was so kind and patient with me. It went beyond customer service, you can tell she genuinely cares about people. I wish I could thank her again. She truly is amazing and City Bank is lucky to have her! -
Review 11 (2022-04-11 - Rating: 4)
My wife and I recently opened a checking account at City Bank in College Station, TX so we could purchase some international currency. Rachel helped us set up the account and did the currency purchase too, she was outstanding. Rachel was very friendly, and most of all, knowledgeable about what were trying to accomplish. I gave a 4 star only due to the fact that on one of the currency purchases, the amount we got back was nearly twenty five percent less than expected based on the international rates the day we purchased. Our other currency was pretty much what we expected, not sure what happened with the other one. -
Review 12 (2024-09-07 - Rating: 5)
Leeah is one of the best tellers! She deserves a raise. -
Review 13 (2020-08-27 - Rating: 5)
Initially I was very disappointed in a recent development with City Bank. I voiced my opinion via a review. Following that review City Bank reached out to me and adequately resolved my issue, reversing any negative sentiment I had from my experience. I appreciate that in a Bank and believe it is a great reflection of the Customer First mentality City Bank expresses. -
Review 14 (2024-08-26 - Rating: 5)
A very professional, comprehensive, and pleasant customer service experience. -
Review 15 (2018-04-06 - Rating: 5)
We needed a loan for a home improvement project, but needed help deciding what was best for us. The staff was very knowledgeable and patient with us. They walked us through each step and it was quick and easy. Now on to demo day !!!! -
Review 16 (2023-05-28 - Rating: 5)
City Bank puts their customers first. Every branch is filled with knowledge and smiling faces. Easy for me to say that City Bank is the best!! -
Review 17 (2024-10-10 - Rating: 5)
Great place to launder the O.P.C payroll checks -
Review 18 (2019-06-01 - Rating: 5)
I have a no fee, interest earning checking account and also have used most of their services for many years. They are local, friendly people and service is fast. Unlike most banks, they do not charge to cash a check on an account there, even if you dont have one there. One time, I wrote a check on the wrong account and they called me. I was able to correct my mistake over the phone, saving me fees and embarrassment. -
Review 19 (2021-03-25 - Rating: 5)
The quality that sets City Bank apart from other banks in the area, is the customer service! City Bank takes the time to ensure that every customer feels that all of their financial needs are taken care of while receiving a great customer experience. -
Review 20 (2022-02-26 - Rating: 5)
Erika was very easy to work with, very friendly and very helpful. We enjoyed meeting her and look forward to doing business with City Bank in the future. 😊 -
Review 21 (2023-11-09 - Rating: 5)
First rate Customer Service. Came to me to get things done. Every step was effortless! Jonna is the Bomb! -
Review 22 (2019-06-25 - Rating: 5)
Ive been with City Bank for 15 years and I refuse to bank with anyone else. Their customer service is top notch and always have the friendliest staff. Highly recommended! -
Review 23 (2016-02-03 - Rating: 5)
Heres what a local bank will do that the big banks never do: They actually called me when they noticed I was having trouble.I had attempted to log onto my online banking late one night. I never could remember what my username and password combination was and so I eventually gave up because I didnt want to bother with a password reset. I figured Id call the next day during business hours.Go figure, the next evening rolls around and I never got around to calling. I decided to give it another guess just in case I was just up too late the night before. I failed again and thought that I needed to call the bank tomorrow.The next morning, Im at work and I get a call from City Bank. They noticed my login attempts and were calling to verify it was actually me trying to log in. When I explained my situation, I verified my identity over the phone and my account was reset.Id be willing to bet $20 that nobody has ever had their big bank call them first. -
Review 24 (2024-06-28 - Rating: 5)
Provided all information I asked for and then some.Great customer service and everything I asked for was there when needed -
Review 25 (2022-04-10 - Rating: 5)
Very friendly and accommodating. Very nice people working at this bank. They provided everything I needed in a professional and prompt manner. -
Review 26 (2024-07-31 - Rating: 5)
Was quick and easy to setup a new online account. -
Review 27 (2012-07-23 - Rating: 5)
The outside may seem plain but its beautiful on the inside. All the workers were friendly and courteous. I definitely recommend this location. If Im not mistake its the Lubbock headquarters anyway. -
Review 28 (2017-04-05 - Rating: 5)
Need Tags? This is the place! I expected to be there all day to get tags for the car and I was in and out in 10 mins. Cant beat that! And the people were very friendly and helpful. Bonus! -
Review 29 (2024-07-24 - Rating: 5)
Nice place and excellent personalized service:) -
Review 30 (2023-08-14 - Rating: 5)
Very wonderful atmosphere people are very friendly the girl that was helping me was very friendly Jessica was very helpful -
Review 31 (2023-01-09 - Rating: 5)
Does any of your City Bank Branches have a Texas DPS Office with the Bank where I can apply for and get my Texas State ID??? -
Review 32 (2021-10-02 - Rating: 5)
City Bank is very easy to work with. Much preferred over the large national banks. -
Review 33 (2021-04-22 - Rating: 5)
Jessica, Is great at getting things done in a timely manner which is so important in the home buying process. -
Review 34 (2024-12-09 - Rating: 5)
Pleasant atmosphere. -
Review 35 (2018-10-03 - Rating: 4)
This bank worked with me when I had a major issue, so I think they deserve some credit. -
Review 36 (2024-08-08 - Rating: 5)
Staff very friendly -
Review 37 (2022-08-23 - Rating: 5)
They were very nice and professional I was very impressed -
Review 38 (2017-10-26 - Rating: 5)
Easy parking. Always feel welcome and everyone is helpful and friendly. -
Review 39 (2023-12-25 - Rating: 5)
Everyone was pleasant and helpful. -
Review 40 (2022-11-17 - Rating: 5)
Such a great attention. Totally recommended -
Review 41 (2018-05-22 - Rating: 5)
The staff was very knowledgeable and thorough with us -
Review 42 (2023-04-05 - Rating: 5)
Smooth application process. Friendly personnel. -
Review 43 (2024-04-18 - Rating: 5)
Very professional and friendly -
Review 44 (2022-09-19 - Rating: 4)
Great staff,friendly and helpful. -
Review 45 (2019-01-24 - Rating: 5)
Love this bank very friendly -
Review 46 (2019-11-21 - Rating: 5)
Easy access to multiple services -
Review 47 (2023-11-19 - Rating: 5)
Wonderful service -
Review 48 (2023-01-28 - Rating: 5)
Good service good knowledge -
Review 49 (2024-02-08 - Rating: 5)
Great bank -
Review 50 (2021-11-23 - Rating: 5)
Great thanks -
Review 51 (2022-01-31 - Rating: 5)
Excellent attention and service