ALLIANCE Credit Union

Photo of ALLIANCE Credit Union

Located in Houston, Texas

Address: 6219 TX-327 Spur, Lubbock, TX 79424, United States

Phone: +1 806-798-5554

Rating: 4.8

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Mortgage lender
  • ATM
  • Bank
  • Credit union

Photos

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Comments

  • Review 1 (2025-01-13 - Rating: 5)

    Opening a new account. Steps were quick, easy and fast. They print and give you your card right off the bat after paperwork completion. Took less than 30 minutes for the entire process to complete. Great banking business!

  • Review 2 (2024-12-31 - Rating: 5)

    I went to the branch this morning to open an additional account. Crystal was very professional and friendly, and provided the assistance I needed in a very timely manner. The entire branch was professional and friendly. I really love banking here.

  • Review 3 (2024-10-08 - Rating: 5)

    Lauri Moreno made our auto loan process seamless and efficient. She has been very responsive to all questions I had, during and after the sale. Highly recommend going with them for all of your banking and loan needs!

  • Review 4 (2025-02-18 - Rating: 5)

    Anytime I need a car. I always contact Michelle Crose with Alliance Credit Union. She makes the process quick and easy.

  • Review 5 (2025-02-22 - Rating: 5)

    Aidee Estrada is the best!! She made the whole experience fast and simple!

  • Review 6 (2024-10-11 - Rating: 5)

    Working with the alliance Credit Union has been a great experience! They are friendly, personable, and very efficient. I would recommend to everyone this credit union, Dalton and Laurie.

  • Review 7 (2025-01-23 - Rating: 5)

    I had a great experience opening up a new account: she was very cheerful and nice and very thourough.

  • Review 8 (2025-02-14 - Rating: 5)

    Friendly staff. Answers all of my questions. Sandrea took very good care of us. Opened checking and savings.

  • Review 9 (2024-10-24 - Rating: 5)

    I have enjoyed working with Christy. She always returned my calls and she helped me understand the process.

  • Review 10 (2024-08-15 - Rating: 5)

    Sarah is an angel! She not only helped me with my loan but she went up and beyond helping me navigate through anything that was thrown our way! I couldn’t have asked for a better loan officer and I’ll definitely be choosing Alliance again in the future.

  • Review 11 (2024-12-18 - Rating: 5)

    Great tellers and loan officers. Very helpful, would recommend doing business with them!

  • Review 12 (2024-11-20 - Rating: 5)

    The representatives Alliance bank are very friendly, very helpful and got everything done in a timely manner. Really love banking there.

  • Review 13 (2025-02-26 - Rating: 5)

    Great customer service.Highly recommended

  • Review 14 (2024-11-09 - Rating: 5)

    Roger was excellent!!! Made the process stress free 😃 Would Recommend too friends and coworkers😃

  • Review 15 (2024-07-22 - Rating: 5)

    New to Lubbock. Was looking for a bank for direct deposit. So glad I chose Alliance. The customer service was excellent from the minute I walked through the door. My teller Idaly was excellent :) I would definitely recommend Alliance.

  • Review 16 (2025-02-26 - Rating: 5)

    Best bank in town always a pleasure to work with and they make the process so easy and smooth. Absolutely hands down the BEST

  • Review 17 (2024-08-22 - Rating: 5)

    Kayla made switching banks so easy and put my mind at ease. Things like this can be so overwhelming and stressful. Kayla was patient and so very helpful.

  • Review 18 (2025-01-27 - Rating: 5)

    No matter who I deal with at Alliance, they are friendly and always very helpful. I wouldnt use anyone else.

  • Review 19 (2024-11-14 - Rating: 5)

    My wife and I chose to use Ali bank and it’s definitely worth it. Idaly was great

  • Review 20 (2024-06-05 - Rating: 5)

    Roger Rivas was one of the most helpful representatives I’ve had at alliance credit union. Without him and his hard work and quick response I wouldn’t have been persuaded to sign up with alliance.

  • Review 21 (2024-04-22 - Rating: 5)

    We got a really nice truck for work that Alliance had to repo. We had the privilege of working with Lauri Moreno! She proved to be very intelligent, extremely helpful and above all one of the kindest people I have ever met! As for Alliance CU as a financial institution they are absolutely the first I have ever seen that completely puts the customer first! I have learned through this experience that I was a fool to bank anywhere else! God please bless Lauri Moreno, Alliance Credit Union and my best friend Rex Andrews for opening my eyes and recommending me to Alliance!

  • Review 22 (2023-11-14 - Rating: 5)

    I worked with Erica to set up a new account and CD. She was very knowledgeable and accommodating since we had to do a portion of the business with my husband remotely. Her confidence and experience was extremely helpful and needed, not to mention her patience. She is very professional and knows what she is doing. Thank you!!

  • Review 23 (2024-04-22 - Rating: 5)

    Customer service is second to none! If your looking for a great company to bank with and great customer service this is the place. Karen kept us in the loop and made it super easy to open up a new account.

  • Review 24 (2025-02-06 - Rating: 5)

    Picked up my title to my car..I called the bank first and they had it ready as soon as I got there.

  • Review 25 (2024-12-24 - Rating: 5)

    I was so glad i had someone that made feel good in choosing yall

  • Review 26 (2023-12-09 - Rating: 5)

    I opened a new savings/checking account. Service was excellent! I was able to walk in without an appointment. The office was busy but I didn’t have to wait long. I was going to go with a national back but so happy I chose Alliance instead!!

  • Review 27 (2024-04-10 - Rating: 5)

    Dalton and all of the family at Alliance Credit Union have always been first class in service and treating you like family. I would highly recommend anyone that is trying to buy a house or a car or have a checking or savings account to better there future to give Alliance Credit Union a chance to meet there financial goals. Know one better…Thank You guys for always helping me and my Family.

  • Review 28 (2024-03-21 - Rating: 5)

    I spoke to Brittanie Webb Branch Manager one of the best in customer service. She was very friendly plus great Customer service. If there was a 10 star I would have given venice her that rating

  • Review 29 (2024-05-20 - Rating: 5)

    Mrs. Lauri has gone above and beyond to meet all my needs. She answered all of my questions and explained everything in the process. Will definitely refer her and Alliance to all my friends and families.

  • Review 30 (2024-05-17 - Rating: 5)

    They were welcoming, helpful, and fast. Setting up my new account was hassle free. Thanks for the great customer service.

  • Review 31 (2021-10-14 - Rating: 5)

    Great customer service, the staff are friendly and easy to work with

  • Review 32 (2024-07-08 - Rating: 5)

    Friendly and professional service. Setting up my new checking and savings account was fast and easy. Thank you!

  • Review 33 (2024-12-27 - Rating: 5)

    The teller and the lending manager that assisted me were wonderful. They made the process seamless and easy. So glad I made the choice to join Alliance.

  • Review 34 (2024-09-04 - Rating: 5)

    Working with Roger was a positive experience and I would recommend alliance and Roger to all

  • Review 35 (2024-11-07 - Rating: 5)

    Opened new CD with great competitive rate and great people

  • Review 36 (2024-03-11 - Rating: 5)

    My recent visit to take care of some business at Alliance was fast, efficient & without any surprises. their employees are well trained & friendly!

  • Review 37 (2024-11-07 - Rating: 5)

    Toby was beyond helpful with the whole process!

  • Review 38 (2022-05-19 - Rating: 5)

    Everyone I’ve felt with at Alliance Credit Union is attentive, very knowledgeable and interested in talking to me when I arrive. That is such a nice thing to experience when so many other businesses are just transactional. Thanks for always making me feel you’re glad to see me.

  • Review 39 (2024-07-20 - Rating: 5)

    Everyone was very friendly and helpful especially to my mom who struggles with her speech and hand movements.

  • Review 40 (2023-10-26 - Rating: 5)

    Alliance has been a great bank to work with. All the banks I banked with Alliance actually reaches out to their customers. Christy has been great to us with our auto loan with a low interest rate 👌

  • Review 41 (2024-09-29 - Rating: 5)

    My husband and are so appreciative for the help we got from Aliance thank you thank you thank you

  • Review 42 (2023-11-05 - Rating: 5)

    The staff are very professional and great to work with. I was able to accomplish my banking needs in a timely manner. I highly recommend them for your banking needs.

  • Review 43 (2024-08-29 - Rating: 5)

    Very helpful talked me through the whole process over the phone

  • Review 44 (2024-02-03 - Rating: 5)

    Alliance has been a huge blessing to our family! Friendly and super helpful! We love Alliance Credit Union! ♥️

  • Review 45 (2023-04-05 - Rating: 5)

    Sandea was extremely helpful in coordinating CDs for my grandchildrens accounts. She went above and beyond to make it an easy process for me. Such great customer service. Thank you!

  • Review 46 (2024-04-30 - Rating: 5)

    Brittanie Webb was very pleasant and helpfulwhen I needed to transfer my IRA accountfrom another bank

  • Review 47 (2022-02-11 - Rating: 5)

    If youre thinking about where to pull out a car loan or any loan for that matter I highly suggest going through Andrew over at the north Frankford location. He was so patient and thoroughly helped me through my car loan process. I definitely trust him with this huge financial decision and he has gone above and beyond to ensure the process was smooth and worry free.

  • Review 48 (2021-08-02 - Rating: 5)

    Superb and personalized service by Larissa and her team. Customer experience was 10/10. I get the impression the Alliance brand and company culture are dedicated to perfecting the most ideal customer experience. Impressed with everyone’s effort snd attention to detail. Would highly recommend.

  • Review 49 (2022-12-05 - Rating: 5)

    Alliance Credit Union is the best financial institution we have banked with in the last 30 years!!! Great people, low loan rates, and best locations. They worked with us on a mortgage that was very complicated and made it easy for us. Highly recommend you switch from wherever you are banking now to Alliance Credit Union!

  • Review 50 (2022-01-19 - Rating: 5)

    Hands up to the the staff everyone was so kind I went to two different locations to reopen my account. On a Saturday b and the teller on Quaker was so kind to give me directions address and information. On a busy Saturday. And the location on. Spur Ms Brittanie went above and beyond toSet my needs without having to. Go back in. Working long hours and weekends helped so much. ! Thank you alliance The young gentleman inside the branch on the spur 327 made me feel welcomed offers donuts water coffee. On a windy day. Definitely a great team. God bless u all

  • Review 51 (2021-04-10 - Rating: 5)

    The ladies inside were very helpful and super kind! If I could give it more stars I would. It was speedy and painless to set up my account today even though I had an out of state ID still. Highly recommend them. 🤙🏻

  • Review 52 (2022-07-02 - Rating: 5)

    We opened an account with Alliance at Spur 327 in Lubbock and we want to thank Abraham and Lauri for being very helpful and accommodating. We also noticed the tellers were also very friendly and polite. There was free coffee and donuts at their waiting area.

  • Review 53 (2024-05-31 - Rating: 5)

    I got what I wanted in a very fast time and the lady that attended me was very nice and courteous.

  • Review 54 (2025-01-24 - Rating: 5)

    The teller (389) was very helpful and friendly. Our transaction was quick and correct.

  • Review 55 (2024-07-24 - Rating: 5)

    Great service, great interest rates, and great financial institution. Highly recommended!

  • Review 56 (2021-08-19 - Rating: 5)

    Abraham, took great care of me! He was very quick, and explained everything very good. Great customer service! Thank you Abraham for setting me up with a savings account.

  • Review 57 (2024-02-13 - Rating: 5)

    Incredible service and very friendly staff. Set up an account and was in and out quickly.

  • Review 58 (2022-05-20 - Rating: 5)

    I started banking with alliance for almost 2 years now and never ran or had an issue with them.All I can say is Mary mata with alliance is not just any lender. She will sit with you and get to know you. She has helped me with my truck, bike and now an rv.I have delt with several lenders that wont try or even help and are rude. But here she will do all she can to help you and will always answer if you have any questions on purchasing anything.

  • Review 59 (2024-01-20 - Rating: 5)

    Visit was good and the associate was very helpful and mindful of our questions. Good clean and cozy environment.

  • Review 60 (2023-03-13 - Rating: 5)

    Excellent service from friendly and efficient employees. Quality products. Beautiful building. I feel confident I made the right choice in banking at this credit union.

  • Review 61 (2024-02-18 - Rating: 5)

    Great customer service and excellent explanation of the process of opening my account from start to finish.

  • Review 62 (2024-04-30 - Rating: 5)

    Mr. Kubic was courteous, professional, and above all else a pleasure to work with.

  • Review 63 (2023-12-11 - Rating: 5)

    Jasmine was great, she helped us open a savings account and made the process easy!

  • Review 64 (2023-06-06 - Rating: 5)

    Every worker that I done came encounter with has been nothing but helpful,professional and super nice I’m glad that I bank with you guys

  • Review 65 (2024-12-09 - Rating: 5)

    ACU made it a smooth process.

  • Review 66 (2024-05-14 - Rating: 5)

    Great place to open banking accounts and loans as well could not be more satisfied.

  • Review 67 (2024-12-30 - Rating: 5)

    Friendly and helpful staff!

  • Review 68 (2022-08-09 - Rating: 5)

    This is the only place people should use for vehicle financing. The process of securing a loan for a vehicle is so incredibly effortless. They will make sure you are getting the best deal possible.

  • Review 69 (2021-07-16 - Rating: 5)

    I have to say Shawn Yates was very nice and polite. He sounded just as excited as I was to get into a car. Thank you to Mr. Yates and Alliance. I will forever be a member of Alliance.

  • Review 70 (2022-06-18 - Rating: 5)

    I went in to open an account and was welcomed and the young lady was very pleasant and did my paperwork an easy step Veronica Tello had already taken care of some info I was very pleased .

  • Review 71 (2024-01-01 - Rating: 5)

    Such a nice staff! Anything we had questions on or worries they were there to reassure us!

  • Review 72 (2025-02-08 - Rating: 5)

    Great place to get a CD. They are very helpful and easy to work with and they offer great rates!

  • Review 73 (2024-06-28 - Rating: 5)

    Fantastic!! Thank you so much for helping me get into a better car!!!

  • Review 74 (2023-12-11 - Rating: 5)

    Excellent customer service! Very well organized and very helpful. Thanks Jasmine

  • Review 75 (2023-11-08 - Rating: 5)

    The staff are knowledgeable and helpful. Explained the process and answered questions regarding CD rates, penalities and how interest is paid.

  • Review 76 (2023-05-26 - Rating: 5)

    The account representative was friendly and knowledgeable. She was thorough and explained everything very well.

  • Review 77 (2023-07-25 - Rating: 5)

    Very quick to help me with my needs. Very friendly associates. Nice clean facility.

  • Review 78 (2023-04-04 - Rating: 5)

    Had the perfect experience opening an account, Zac was very thorough & made it a breeze! 10/10 customer service.

  • Review 79 (2023-12-27 - Rating: 5)

    Alliance is my bank love the service love the people. No fuss just excellent customer service

  • Review 80 (2024-12-26 - Rating: 5)

    Love the personal experience every time I go into a branch. Everyone is so professional and nice!

  • Review 81 (2021-05-13 - Rating: 5)

    Jose was my loan officer and he took great of me. He got me a great rate to refinance my car and he made the process super easy

  • Review 82 (2023-05-28 - Rating: 4)

    I pulled money from my savings and decided to earn a better percentage rate and bought a CD. The process was easy!

  • Review 83 (2023-10-16 - Rating: 5)

    Alliance is always the way to go. Sarah is amazing and will always take care of you.

  • Review 84 (2024-04-20 - Rating: 5)

    Brittanie Webb is the sweetest and patient lady ever 💗

  • Review 85 (2022-07-23 - Rating: 5)

    Very respectful, professional and helpful.Great experience, very happy to use Alliance Credit Union as our bank

  • Review 86 (2023-04-29 - Rating: 4)

    The lady who opened my account for me was very nice explained everything very professional.

  • Review 87 (2022-10-12 - Rating: 5)

    Mr. Pitam was super helpful, very knowledgeable, and Uber nice. Great bank. Great help. Truly for the people.

  • Review 88 (2022-04-13 - Rating: 5)

    Lauri Moreno is such a great loan officer... She is very polite and so patience with people... Lauri is a 10 star in my eyes... Thank you Lauri

  • Review 89 (2022-05-11 - Rating: 5)

    These guys know customer service. They do have trainees from time to time.Overall I havent had any issues and they have more services to offer

  • Review 90 (2021-06-03 - Rating: 5)

    Everyone was very kind and helpful. They made the process very easy and I set up an account super quick.

  • Review 91 (2023-05-17 - Rating: 5)

    Laurie is awesome totally best experience for my car refinance!

  • Review 92 (2022-09-08 - Rating: 5)

    I was very stressed out about bills I could not pay and I went to see loan officer CHRISTY WILLIAMS she took my worries away and had my loan in my bank account in 45 minsI JUST WANT TO SAY THANK YOUVERY MUCH!!

  • Review 93 (2024-03-28 - Rating: 5)

    Opened a new Liquid Assets account. Quick and easy to do. Great rates.

  • Review 94 (2024-03-26 - Rating: 5)

    All of my questions were answered. I was waited on in a timely manner.

  • Review 95 (2021-01-28 - Rating: 5)

    A very good experience Ms.Laura worked with me ,constantly reached out to me and made sure I received everything I needed making it easy to do with my hectic work schedule.

  • Review 96 (2021-08-25 - Rating: 5)

    So easy to work with, great communication, amazing customer service. So glad to be a new member!

  • Review 97 (2021-08-05 - Rating: 5)

    Nichole was very knowledgeable and helped us with what we wanted to do. Friendly inviting place to go.

  • Review 98 (2023-03-02 - Rating: 5)

    Chris was very helpful and informative. Has very great communication skills. Thank you.

  • Review 99 (2022-11-26 - Rating: 5)

    MR.ZAAC WAS VERY PROFESSIONAL AND REALLY FRIENDLY MADE ME COMFORTABLE TODAY....THANK YOU BROTHER AND GOD BLESS YOU ALL..🙏💙🙏

  • Review 100 (2023-06-29 - Rating: 5)

    Friendly thorough staff, nice quiet and clean atmosphere, and easily accessible.

  • Review 101 (2023-11-06 - Rating: 5)

    Always quick, personable , polite and professionalThank yoy

  • Review 102 (2024-06-06 - Rating: 5)

    Hi Michelle is Awesome at what she does!

  • Review 103 (2021-02-01 - Rating: 5)

    Love Customer service always friendly,if staff can’t help you,They always get the right person to do so..👍🏻

  • Review 104 (2025-02-24 - Rating: 5)

    Always excellent

  • Review 105 (2024-03-04 - Rating: 5)

    They were fast and very friendly.

  • Review 106 (2024-03-25 - Rating: 5)

    Banners are great but online banking is horrible

  • Review 107 (2022-03-01 - Rating: 5)

    They are a excellent bank and the employees were very quick and professional

  • Review 108 (2023-11-10 - Rating: 5)

    Wistful service. Completely answered all questions GREAT RATES.

  • Review 109 (2023-07-28 - Rating: 5)

    Jose Mora made it a seamless process! Very easy! Thank you.

  • Review 110 (2023-04-25 - Rating: 5)

    Was given so many options and everything was explained in full detail. Thank you Kanan for such hospitality!!!!

  • Review 111 (2021-08-11 - Rating: 5)

    Was greeted as I walked in , asked if I could be helped right away, very courteous ,polite.

  • Review 112 (2024-01-23 - Rating: 5)

    Lady was nice over the phone and helpfull

  • Review 113 (2023-05-24 - Rating: 5)

    Friendly staff, always eager to help. Love online banking,

  • Review 114 (2021-10-25 - Rating: 5)

    Extremely professional, and very informative. Hope to be doing more business with them in the future

  • Review 115 (2023-12-28 - Rating: 5)

    Very knowledgeable and helpful definitely recommend!

  • Review 116 (2023-10-13 - Rating: 5)

    Absolutely professional and fast friendly service!!

  • Review 117 (2023-10-03 - Rating: 5)

    Great place to bank with..super friendly staff

  • Review 118 (2023-05-20 - Rating: 5)

    Jazlyn was very patient and friendly. Thank you!

  • Review 119 (2024-03-21 - Rating: 5)

    It was so easy setting up an account!

  • Review 120 (2024-06-18 - Rating: 5)

    Great Service and great Rates

  • Review 121 (2022-12-15 - Rating: 5)

    I was thankful to visit with these nice, helpful people today!

  • Review 122 (2024-05-06 - Rating: 5)

    Great people!! Love this bank!!

  • Review 123 (2024-04-28 - Rating: 5)

    Easy fast and simple for housing loan

  • Review 124 (2024-09-09 - Rating: 5)

    Very professional and courteous.

  • Review 125 (2021-07-30 - Rating: 5)

    It is a very friendly and professional business very nice atmosphere

  • Review 126 (2021-05-05 - Rating: 5)

    Very friendly staff. Will go there again for my banking needs.

  • Review 127 (2024-02-16 - Rating: 5)

    Amazing service and professionalism.

  • Review 128 (2023-09-26 - Rating: 5)

    Great, friendly, and very helpful

  • Review 129 (2025-01-16 - Rating: 5)

    Friendly and helpful staff.

  • Review 130 (2023-10-14 - Rating: 5)

    Great place great people thanks guys

  • Review 131 (2021-10-29 - Rating: 5)

    Very professional, friendly and prompt service.

  • Review 132 (2021-07-23 - Rating: 5)

    Abraham was the absolute sweet soul to work with!

  • Review 133 (2022-11-22 - Rating: 4)

    Everyone was very nice and friendly.

  • Review 134 (2023-04-21 - Rating: 5)

    Treated with respect and excellent service

  • Review 135 (2021-02-06 - Rating: 5)

    Google directions says turn down iola it would actually be justice

  • Review 136 (2023-07-17 - Rating: 5)

    Easy going. Great people.

  • Review 137 (2023-01-06 - Rating: 5)

    Informative. Excellent customer service

  • Review 138 (2023-07-13 - Rating: 5)

    Always friendly and helpful

  • Review 139 (2024-05-15 - Rating: 5)

    Great service

  • Review 140 (2023-08-15 - Rating: 5)

    Very helpful and efficient

  • Review 141 (2021-03-03 - Rating: 5)

    Abraham was very friendly and professional.

  • Review 142 (2020-06-02 - Rating: 5)

    Alliance Home Loan Center is phenomenal!

  • Review 143 (2022-06-13 - Rating: 5)

    Great service and communication

  • Review 144 (2021-10-30 - Rating: 5)

    Great customer service

  • Review 145 (2023-04-21 - Rating: 5)

    Fast and easy!

  • Review 146 (2023-02-15 - Rating: 5)

    Good

  • Review 147 (2024-08-21 - Rating: 5)

    I am very grateful for having helped me at all times. I recommend her 100 out of 100.

  • Review 148 (2025-03-01 - Rating: 5)

    Excellent treatment

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