North by Northwest

Located in Houston, Texas

Address: 3801 Prairie Ln, Austin, TX 78728, United States

Phone: +1 512-569-0660

Rating: 3.7

Services

Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-19 - Rating: 5)
I’ve used NXNW for the past couple of years and they have shown to be very knowledgeable in their field. Just like any vendor, they are not perfect but they do own up to their errors and make things right. They work with their customers and keep an open communication with all parties.

Review 2 (2022-02-26 - Rating: 5)
North by Northwest is by far the best landscaping company in Austin! Not only do they know their business (ie. everything about plants, hardscapes, irrigation, etc.), but they also have the most reasonable pricing and best customer service. I had obtained two estimates from other landscaping companies, and I got exactly the same design from Northwest for less than half the price. Jordan was also very good at suggesting ways to save money while still getting the design that looked and performed the way I wanted. North by Northwest was very dependable--always on time and performed exactly as promised. This is the BEST service company I have ever worked with in Austin.

Review 3 (2021-03-18 - Rating: 5)
I contracted NXNW to replace my mothers fence about 4 years ago and they did a fantastic job. The crew was awesome and finished the job in a very timely manner. I also use NXNW at my place of employment to care for our flowers and mowing needs. 10/10 would definitely recommend to my friends.

Review 4 (2017-03-15 - Rating: 5)
I cant say enough good thing about these guys. The service, the quality of the job and the way they work with you and your budget is exactly what Im looking for in a contractor. They just installed a new sprinkler system and they did an absolutely fantastic job! They came to my house after the installation to make sure I was satisfied and understood how the system works. He gave me a lot of tips on how to save money on my water bill and yet keep a healthy lawn!They absolutely have my business! No way I will try other any landscape! Give them a try, you will not be disappointed!

Review 5 (2011-02-09 - Rating: 5)
We hired NXNWL 4 years ago after frustrating lawn service from another company. They take great care of our lawn, do regular planting to keep our island and my secret garden looking great and maintain and repair our sprinkler system. I have also called them to chop up and haul away dead trees. They have pulled invasive vines off the top of my house. I have not yet had a request that they could not handle. They recently planted 5 flats of flowers with almost no notice to beautify the front of our house for my sisters wedding.

Review 6 (2018-06-08 - Rating: 5)
After using a different service a few times in the past we decided to switch companies.JOHN was our technician. He was promptly on time, an excellent communicator, and very detailed with his lawn and sprinkler system analysis.We had several issues, and despite the heat and poor condition of our set-up, he expeditiously progressed from station to station, checking every sector carefully. We had an issue with a broken pipe that required a lot of digging and resolution, due to an underground rock that proved too large to realistically remove. We also had incorrect sprinkler heads, installed by a prior company that likely didn’t want to bother to be precise. I won’t name the former business, as they don’t have a proper chance to defend themselves, but raise the point as an example of JOHN and NXNW’s excellent level of care.He replaced the incorrect heads, and also some damaged ones. He programmed our system so the we can let it go without further personal oversight. He had all the gear he needed with him on the truck.The cost was reasonable, and he worked carefully but also quickly. They always have office staff ready to answer the phones, and the initial estimate was not altered, as can seemingly so often happen.They also do other services, such as fence repair/construction, which we have urgent need of, and thus may utilize their business for this as wellGoing forward, unless we have a different experience, our household wlll be sticking with NXNW.

Review 7 (2017-09-04 - Rating: 5)
Jordan, Adam, and the team at NXNW did an exceptional job for us on our new backyard. We had several companies come out to quote the job for us - all seemed to be looking to make a quick dollar. We had a new build house that needed irrigation, dirt, leveling w/ proper grading, and grass. We received a very competitive offer from Jordan and he treated us like family with his recommendations - wasnt looking to just make a buck. On the grass type, I had done my research on what I thought would be best and Jordan actually mentioned the grass type while the other companies didnt seem to know it existed (FJ Select). When the time came to get the work done - amazed. Not only did they complete the job in 1 day, but they also went above and beyond with work actually performed. The builder seemed to have imported additional boulders to bury in the backyard, as the NXNW crew dug out enough to build a new house! While on the job, they also saw a front sprinkler head that needed repair. Without us even asking, this was taken care of for us. The yard looks amazing and I know the guys are only a call or text away. They are very responsive, very competitively priced, and do an amazing job while treating you as family all along the way. I highly recommend this company for any landscape needs you may have.

Review 8 (2014-04-05 - Rating: 5)
I just had them come out for the 1st time. Weve got ~0.5 acres of yard/landscaping and it has gotten out of control (we just bought the house). On the 1st visit they (3 guys I think) spent ~3+ hours here working on everything and it looks great. Lots of bushes cutback so we can start the process of getting them taken care of correctly, lot of individual weeds treated, lots of edging, trimming and just a lot of work! Im sure that Ill be pleased with their service going forward if this how they start off.

Review 9 (2012-05-22 - Rating: 5)
Jay and his crew did a top notch job on our sprinkler system. Communication was very good and they verified everything was as specified, insured excellent coverage with a good design at a good value. I plan on taking advantage of other lawn/landscape services over years with NXNWL.

Review 10 (2015-07-18 - Rating: 5)
Adam and Tiffany were phenomenal!!! We had a very unique problem with our sprinkler system and Adam went above and beyond the call of duty, driving all over Austin chasing parts for our system and he got it done! Tiffany did a fabulous job working us in as I had explained to her that we are putting our house on the market and we were running out of time. She was so patient and very understanding and she jumped through hoops to get us on the schedule! After several hours of trouble shooting I was afraid of what our charges were going to be and when I spoke with Tiffany, I was beyond shocked at how reasonable our bill was. If you are looking for a company to work on your sprinkler system and/or lawns, look no more as North By Northwest Lawns is definitely the way to go! Thank you so much Adam and Tiffany for a job well done! Im forever a customer!

Review 11 (2012-07-20 - Rating: 5)
I needed a sprinkler system so I contacted Jay from North by Northwest Lawns because of a recommendation on Angies List. Jay came out the following morning at 7:00 am and on time, I provided him with a copy of a survey, he took some measurements and put together a quote for me later that afternoon. Jay mentioned the type of equipment that he would use, the 3 year warranty that he offered, along with a time frame to complete. After getting 3 different quotes from 3 different companies NXNW had the best warranty and the best price. No Brainer!!! I am very happy with the work that they did. The system that they installed is easy to operate and has the prefect head to head coverage. These guys know how to get the job and get the job done. No headaches, no excuses and no more watering all evening by hand. Thanks Jay!!!

Review 12 (2019-02-26 - Rating: 5)
I just had my first dealing with North by Northwest Lawns, but it wont be my last. Everyone I dealt with............ Tiffany, Jon and Brennen were 1st class in every way. Its so refreshing to do business with a company that does what they say they are going to do. Its obvious that they get it when it comes to customer service............punctual and professional. I will be needing more service on my landscaping and lawn in the future and I look forward to dealing with this company that holds itself to a high standard, in a field where there are so many options, but so few that exceed expectations, as they have in my case. Thank you.

Review 13 (2018-10-06 - Rating: 5)
NXNWL did a major landscaping and hardscaping project at our home in the Northshore Lake Travis area in July/August (2018) and we are so pleased with the results! They helped in the planning stage, painlessly worked to draft and refine drawings, dealt expertly with our drainage concerns (our house is situated on sloping land), and fixed/reconfigured our entire irrigation system. Tiffany, Jordan and Jay were knowledgeable, friendly, responsive, professional and completely honest--it is so refreshing to be able to work with folks of high integrity! They also followed up afterward and immediately addressed one minor issue with some bubblers on the new irrigation installed to seven new trees they planted. The entire project exceeding our high expectations, and we recommend them without reservation. We couldnt be happier.

Review 14 (2020-07-10 - Rating: 5)
Rob and Tony from North by Northwest came out to diagnose some irrigation issues I was having. Both were extremely professional, knowledgeable, and personable, and even fixed a cover I had run over with my lawnmower for free. I would highly recommend them to anyone in the Travis/Williamson area!

Review 15 (2018-06-21 - Rating: 5)
Great guy and so helpful. Jon Soliz showed up prepped our tree wells mid day. He was professional by calling ahead of time, showing up on time, knocking out the job, and notifying me with a walk through before and after the job was done. Great customer service. My experience with him was healthy.

Review 16 (2012-08-24 - Rating: 5)
Jay, Adam and the team did a great job on what was a sizable project. Every step of the way they did what they said they would, which is not something we found to be a common trait among most contractors we hired during the build of our house. They installed an irrigation system, moved tons of rock to form raised beds, trucked in and spread enough soil to add 4 inches of base to about a 3/4 acre lot, and planted many different plants and trees. They followed up several times to ensure adequate coverage as we grew in princess bermuda hydromulch, which looks outstanding. Jay also returned on a couple occasions to replace heads that I destroyed with the mower at no charge.My only regret, which is not really the fault of Jay and his team, is that the sub-contractor who spread the soil insisted, against Jays request, that the soil had to be spread before trenching for the irrigation system. Unfortunately, this brought rock to the surface in the areas where the trenches are and most of the weeds that have surfaced tend to be where the trenches were dug. The grass is also a different color over the trenches but I expect that will change over time. Im very happy with the work they did but mention this so that it might help someone avoid the same mistake if you plan to hydromulch as it would not have been an issue if we had used sod.

Review 17 (2023-07-10 - Rating: 4)
I have had a decent experience working with folks here. They have shown up on time and taken care of my requests and have been professional.

Review 18 (2021-11-10 - Rating: 5)
Very professional, experienced staff. I have used them for years to do my holiday lighting

Review 19 (2019-02-11 - Rating: 5)
Best customer service you could ask for and quick to get the job done with everything looking perfect.I would give them a sixth star if it was on there.

Review 20 (2019-09-08 - Rating: 5)
I deliver trees to this nursery and all the staff I have come into contact with have all been very helpful and great people.